Digital Experience Manager Jobs in Birmingham, West Midlands

Reporting to: Head of Marcomms & Digital 

Place of work: Remote, but some travel to Central London

About Media Trust   

At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with charities to strengthen their storytelling, campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered with our media and creative industry partners and by matching charities looking for content creation and other media-related support with media industry volunteers looking to give back. At the same time, our programmes for under-represented talent are giving young and diverse talent the creative media skills, access and mentoring to break into the media.  For more information about Media Trust’s work, see our 2023 Impact Report.  

We are looking to hire a Digital Manager to join our small but highly effective team. As the Digital Manager, you will play a vital role in driving and managing the delivery of our digital transformation strategy, working with key internal and external stakeholders to enhance our digital tools like our Volunteer Matching Platform, and achieving better engagement with the people we support.

This is a great opportunity for a highly motivated digital manager with relevant experience to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact. 

Key Responsibilities: 

• Digital Strategy: Contribute to the development of our digital strategy to enhance user engagement, improve platform performance and support our overall goals  

• Stakeholder Coordination: Work closely with internal teams (e.g., Marketing, Programmes, Volunteering, Partnerships) to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery 

• Support Management of Programme Data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis 

• Analytics and Impact Measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting 

• CRM Management: Oversee the day-to-day management of our Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement 

• Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience 

• Agency Management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with our organisational objectives 

• Line Management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of our digital priorities 

Key Skills and Experience: 

• Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations 

• Hands-on experience managing websites (ideally WordPress), including familiarity with plugins, SEO best practices and web analytics 

• Demonstrable experience of working with external agencies to manage website and CRM development 

• Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners 

• Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets 

• A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis 

• Experience of interrogating data to generate actionable insights and drive decision making 

Desirable: 

• Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics 

• Line management experience, with the ability to motivate and develop others 

• Ideally, experience in the charity or non-profit sector 

Working at Media Trust   

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer:  

• Remote working with a monthly co-working allowance  

• 30 days annual leave (plus bank holidays)  

• Flexible First employer  

• Opportunity to work flexible hours  

• Pension contributions  

• 2 volunteer days each year   

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you  

Flexible working at Media Trust   

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.   

Media Trust values diversity and is an equal opportunities employer.  

Registered Charity no. 1042733   

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Digital Content & Campaigns Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The newly-created role of Digital Content & Campaigns Manager will sit within the National Communications Team to support the delivery of key charity and federation-wide objectives.

As part of our mission to empower people affected by homelessness and poverty, the role will work to harness the potential of multimedia content to demonstrate the breadth of our activities and impact, but also raise the voices of people who have experienced homelessness

The role will be instrumental in the implementation of an evolved Emmaus brand language and visuals across websites, social media and other digital channels, and will work to embed measurement and monitoring processes to grow our reach.

Working with the National Communications Manager, the role will be central to the delivery of communications, fundraising and influence objectives with a strategic focus, while being hands-on in delivering standout content.

Who are we looking for?

Emmaus UK is looking for a team player who will lead our digital activities to shout louder about the transformative work of Emmaus UK and the wider Emmaus federation, by engaging existing audiences through powerful storytelling..

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 4 or 5 days a week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 9am on Friday 15 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 25 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Our ideal candidate will be a digital expert. You might have experience from the public, private or third sector or as a freelancer.

You will understand audiences and be a great writer for digital channels. You will be at home with the technical jargon of the digital world but be able to interpret and translate this for colleagues across the charity, cutting through piles of data to spot what is important.

This is a revamped, highly rewarding role, reflecting a renewed emphasis that we place on our paid media, and your work will be transformational working within a friendly and hardworking team committed to keeping children safe from sexual harm.

Safeguarding

We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Equality, diversity and inclusion

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.

As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.

Project Manager, Digital Products 

(UK wide) 

£36,629 per annum (pro rata for part time hours) 

(Ref: SUS4334) 

Part Time 30 hours per week – happy to talk flexible working

Base: Home-based (remote) anywhere in the UK, or based in one of our hubs. 

Fixed-term until 31 July 2025 (possible extension if funding is extended). 

About the role

This is an exciting opportunity to join Sustrans as part of the Strategic Communications team. Sustrans has been working on a digital product to make the National Cycle Network (NCN) more accessible for disabled people across the UK. 

As the Project Manager, you will oversee the second phase of developing this innovative digital product, working closely with out external digital agency, managing the development and test of the online tool to take it from beta to minimum viable product and the soft launch scheduled for the summer of 2025.  

You will build and manage internal and external relationships with key people such as internal colleagues and external digital partners to ensure all parties involved are regularly updated on the progress of the product, and work closely with the strategic communications team to plan for the soft launch of the product 

This role may require travel and work at locations as necessary to undertake projects on behalf of Sustrans. 

About you 

You should have ideally have experience of managing the development and roll out of digital products, as well as basic understanding of accessibility, UX and user testing. 

You will also be experienced in effectively managing a project and budget ideally for a digital product, online application or website and the ability to build relationships with ease across a wide range of people. 

We ask you to demonstrate your excellent IT and digital literacy, proven verbal and written communication skill, and your ability to plan and prioritise your own workload 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 24 November 2024.   

Interviews will take place in via MS Teams during the week commencing 02 December 2024 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

Our ideal candidate will be an experienced, committed and highly organised Fundraising Manager. The postholder will have a central role in working with the Head of Fundraising to secure grants from statutory agencies and trusts and foundations but will also work to steward relationships with individual donors, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events. There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds trusts and foundations, individual giving, challenge/community events and corporate partnerships.

You will be ambitious and creative with a positive attitude, happy to roll up your sleeves and get involved to enable us to achieve our goals. This role would be ideal for applicants with successful fundraising experience and could suit someone wishing to progress their fundraising careers by stepping up into a Fundraising Manager role.

It is a rewarding role where your work will be transformational working within a friendly and hardworking team committed to keeping children safe from sexual harm.

Safeguarding

We are committed to safeguarding and protecting the vulnerable adults, children and young people that we work with. As such, all posts are subject to a safer recruitment process including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Equality, diversity and inclusion

We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution. Showing respect and consideration to all is part of our values and at the core of our culture.

As an inclusive employer, all qualified candidates will be considered regardless of race, ethnicity, religion or belief, age, socioeconomic background, gender identity or expression, sexual orientation, pregnancy and maternity and caring responsibilities, marital status, nationality and disability including invisible disabilities and neurodiversity. As part of our safer recruitment process we actively remove bias from applications i.e applications are anonymised prior to sharing with the recruiting panel and equal opportunity monitoring forms are removed from applications on receipt and retained by HR for analysis reporting.

Are you a digital technology expert that wants to help Methodist communities explore the online world?

Do you have a desire to develop new ways to fulfil our calling?

Can you inspire others to use and grow technology in their own contexts?

If so, we are keen to hear from you…

The Role

The North West England Methodist District (NWED) is seeking to appoint a Digital Enabler. The role is home-based, with travel throughout the District. The Digital Enabler will facilitate the effective participation by all members in the life of the Church in the North West England District by supporting stakeholders at all levels to facilitate digital evangelism and building and maintaining the District’s online presence.

NWED

NWED came to being in September 2024 following the joining together of a number of Methodist Districts. We cover the geographical area of Cumbria, Lancashire, Greater Manchester, Merseyside, and parts of Cheshire and Derbyshire. Within this are inner city, industrial, post-industrial, suburban, and rural areas – no two towns are the same.

The District embraces a rich breadth and variety of theological perspectives and worship styles. A range of fresh expressions of Church (messy church, café church, arts-based projects, digital spaces etc.) are nurtured without neglecting the other, more traditional, expressions and all are equally valued.

We exist primarily to advance the mission of the Methodist Church in our District by supporting churches and circuits (a circuit is a group of churches served by a team, including one or more ministers). The District seeks to support each circuit and church to meet the needs of their members and the communities in which they serve, offering opportunities to worship, work and learn together.

Find out More

The application closing date is 11th November, 2024.

For an informal and confidential discussion about the role, please contact Heather Fergusson, District Secretary: Administration and Compliance on Tel: 01-772-37-21-60 (Ext: 103) 

Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.

We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.

Overview

The Operations and Systems Manager is a key role in the Operations Team and will focus on ensuring that our staff, all home-working and many based internationally, can engage positively with Global Dialogue’s operational systems and processes. The scope of the role covers IT and digital tools, digital security, data management, HR, insurance and travel, as well as the organisation’s equipment, and health and safety protocols.

Job Description

• Responsible for the maintenance and development of systems and processes that support Global Dialogue’s operations across a range of functions.
• Provide operational support to programme staff across the organisation as needs arise.
• Collaborate with Operations Team colleagues to improve cross-functional ways of working and play an active role in the development of projects that enhance Global Dialogue’s ‘offer’ to hosted programmes.

IT, Digital Security and Data Management

• Oversee Global Dialogue’s IT provision, managing the relationship with and acting as the main point of contact for our external IT support, as well as fielding programme requests and managing costs.
• Maintain an overview of Global Dialogue’s user accounts across SharePoint and other digital tools, ensuring pricing, licencing and permissions are effectively managed across all platforms.
• Maintain and develop Global Dialogue’s practice and policies in relation to GDPR, ensuring that they are applied across the organisation, and take ownership of the organisation’s SharePoint structure.
• Support the development of Global Dialogue’s digital security offer to hosted programmes, so that the organisation has the tools and infrastructure to respond effectively to associated risks/threats.
• Responsible for scoping and implementing digital solutions that effectively support business operations.
• Source and maintain an overview of Global Dialogue’s IT hardware, phones and other equipment, including managing logistics and the phasing out of old equipment.
• Help to keep Global Dialogue’s website updated, liaising with external web developers where needed.

People and Care

• Support internal processes and systems for starters, leavers and existing staff; maintain an overview of mandatory staff training, as well as ensuring compliance of health and safety in the context of remote working.
• Provide administrative support across contract management and compliance tasks, referring on and tracking progress where needed.

Travel, events and insurance

• Responsible for Global Dialogue’s insurance policies (office, events, travel), ensuring that they are up do date and reflect organisational needs, as well as dealing with insurance queries and processing claims.
• Oversees systems for managing international travel, ensuring that risk management protocols are followed, and advising on compliance as required.

Other

• Maintain an overview of the organisation’s memberships and subscriptions, ensuring renewals and payments are up to date.
• Help the team to monitor the dedicated info@ and operations@ inboxes, including logging, fielding, and actioning requests as appropriate, to ensure Global Dialogue responds effectively to the needs of hosted programmes

Join the Chartered Institute for Library and Information Professionals (CILIP) as the Community Development Manager for Wales. Working three days a week, this permanent role is important in supporting our work in Wales and beyond.

Community Development Manager (Wales)

Part Time 21 hours per week | Remote | Closing 10th November 2024
Salary: £18,870 per annum (pro rata to the FTE of £31,450)

Job Reference: CDMW01 (Please quote this on any correspondence)

The role of the Community Development (Wales) is both to inspire and facilitate the CILIP Cymru Wales Committee and to work on other important initiatives. These include promoting CILIP membership and services, overseeing projects in the country and working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context, including use of the Welsh language.

As part of the Communities Team, the successful candidate will also with colleagues on UK-wide projects to meet CILIP priorities and cover one another’s work during planned absences.

This position, within the Communities Team, reports to the Communities and Partnerships Manager.

Key responsibilities include:

• Promoting CILIP membership and services including Professional Registration by means of in-person and online presentations.
• Working with existing Employer Partners and other key clients in Wales to help them get the most out of their membership.
• Working as part of a virtual team to help ensure CILIP’s broader strategy and plans work in a Welsh context including use of the Welsh language.

The successful candidate will have: 

• Good knowledge of the library and information profession
• Experience of devising and organising events
• Be able to work collaboratively and foster strong relationships with a wide range or internal and external stakeholders.
• The ability to work effectively under own initiative and as part of a team.
• Be highly organised and able to plan, prioritise and deliver.

This role is homeworking based in Wales. The role-holder will be expected to visit sites across Wales and to attend quarterly all-staff meetings in London with travel funded by CILIP.

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP Cymru Wales

CILIP Cymru Wales carries out cross sector advocacy campaigns, runs a biennial conference, runs webinars and hosts an annual CILIP Information Day and AGM.  CILIP members in Wales have access to the Kathleen Cooks Fund, a benevolent fund that supports professional and service development.

Outstanding professional achievements are recognised by the Welsh Library Team of the Year Award which it organises.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body which last year celebrated 125 years since gaining our Royal Charter with thousands of members in the UK and internationally. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans that commenced this year. CILIP is a London-based charity with a friendly, hardworking team.

CILIP is an equal opportunities employer and committed to championing diversity, inclusion and representation. We particularly welcome applications from people from under-represented groups. For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Benefits

• 26 days' annual leave plus public holidays (pro rata’d for part time employees)
• The option to buy up to 5 days' additional annual leave (pro rata'd for part time employees)
• Generous pension scheme (Employer contribution of 10%, employee contribution of 5%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme provided by Vivup
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• Annual flu vaccination voucher
• Perkbox employee discounts and wellbeing hub
• Contribution to eye tests

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Digital Data Manager reports directly into the Head of Fundraising and plays a lead role in driving income generation through strategic management of data. You will also be developing team skill and expertise to ensure a joined-up approach to data.

You'll be responsible for overseeing all data operations, ensuring smooth data collection, integration, and analysis. This includes managing a team of one, ensuring efficient processes for data selection, import and general CRM support. Your exceptional project management skills will be crucial, as you'll lead data-driven initiatives and implement agile methodologies for continuous improvement which will be pivotal in transforming data into actionable insights that contribute to the charity's success and service delivery.

You’ll be creative and commercial in your approach, leveraging digital tools to maximise efficiency and return on investment. Leading on the review, recommendation and rollout of a new CRM into the future will play a large part of your role with automation and streamlining of enhanced processes and procedures in order to increase income generation impact, being the desired output. 

Key responsibilities include leading on the management of a large CRM used for both fundraising and lottery donors/supporters whilst ensuring we continue to meet all regulatory compliances, legislation and policy. With a passion for our cause and a commitment to innovation, the Digital Data Manager will play a crucial role in expanding our digital footprint and maximizing our fundraising potential.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

B1 £24,050.09 to B3 £25,379.21

Review Date

10/11/2024

As the Digital Data Officer reporting into the Digital Data Manager, you will play a crucial role in managing and leveraging data within the Income Generation team. This position involves overseeing the collection, storage and analysis of data to support strategic decisions and improve operational efficiency. The officer ensures data integrity and compliance with relevant regulations, while also identifying opportunities for digital innovation.

Collaborating with various teams, the Digital Data Officer supports, develops and implements data-driven solutions that enhance the charity's impact. Supporting all areas of fundraising but with a specific focus on individual giving and lottery you will produce meaningful information, analysis reports and training that contributes to the effectiveness of St Giles Hospice Fundraising activities.

You will also play an important part in ensuring data input, usage and training on the income generation database is up to date and lead on data extraction. You will ensure all data work is done in line with relevant processes procedures and legislation. A good understanding of data protection and its relation to fundraising and marketing will be key.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

WECare is seeking a Marketing Manager to lead the strategic direction of our digital marketing efforts. In this role, you will drive engagement, increase visibility, and support our mission by analyzing trends and crafting campaigns that align with our goals. You will oversee day-to-day digital marketing activities, contribute to major campaigns, and enhance our digital presence to meet and exceed targets, playing a key part in shaping WECare’s future marketing strategies.

The position is available for part-time (2-3 days a week) or full-time. 

Who we are:

WECare Worldwide is a UK and Sri Lankan registered charity set up by veterinary surgeon Janey Lowes. Our mission is to provide international standard veterinary care for less fortunate animals around the world, starting in Sri Lanka. The WECare Team is made up of passionate, dedicated and brilliant individuals who know how to work hard and enjoy ourselves while we do it. We aim to change the outlook for street dogs worldwide, with 75% of the globe’s dog population going without access to healthcare. We want to plug that gap and provide them with a whole lot of love while we do it!

Key Attributes:

• At least five years of marketing management experience, with a strong focus on digital marketing strategies, SEO, and campaign analytics.
• Proven ability to work in fast-paced, high-stress environments while maintaining a positive, can-do attitude.
• Strong organisational and time-management skills, with the ability to manage multiple projects and deadlines simultaneously.
• Exceptional communication skills, both written and verbal, with a passion for telling WECare’s story.
• Flexible and adaptable, willing to take on challenges and operate in unpredictable situations.
• Part-time contract option available for the role

Key responsibilities:

1. Strategic Planning & Development

• Lead the overall strategic direction for WECare’s digital marketing, focusing on long-term growth and engagement.
• Develop and oversee comprehensive marketing strategies and communication plans to increase awareness and supporter engagement.
• Conduct audience and market research to shape targeted campaigns and forecast future marketing opportunities.
• Collaborate with teams across fundraising, social media, and external partners to ensure cohesive execution of digital strategies.
• Monitor and analyse digital marketing performance using data-driven insights to inform adjustments and future strategies.

2. Digital Marketing & Analysis

• Drive WECare’s digital growth by leading SEO, social media, email marketing, and online advertising initiatives.
• Oversee the management of WECare’s digital platforms, ensuring they are aligned with organisational goals and effectively engaging target audiences.
• Analyse data from digital marketing campaigns to optimise performance and inform strategic direction.
• Implement advertising campaigns (Google Ad Grants, paid social media) to attract new supporters and grow WECare’s international reach.
• Support the Fundraising department in developing and improving donor development initiatives, (such as supporter journeys) fostering lasting relationships through platforms like Mailchimp and HubSpot CRM.

3. Content Oversight & Campaign Management

• Oversee the creation of content (written, visual, multimedia) by internal teams and external partners, ensuring it aligns with WECare’s messaging and goals.
• Act as a strategic guide for content creation, focusing on maintaining consistency and supporting overall digital strategies.
• Ensure content supports broader marketing and fundraising goals while delegating day-to-day content creation to team members and creative professionals.
• Lead the planning and management of major digital marketing campaigns, working closely with relevant teams to ensure success.

4. Partnership & Community Engagement

• Identify and cultivate relationships with sponsors, partners, and local communities to strengthen WECare's support network.
• Support the organisation and promotion of key events, securing sponsorships and partnerships to enhance visibility.
• Lead outreach to the local and international community, promoting responsible animal care and building support for WECare’s mission.

5. Performance & Reporting

• Track and evaluate the effectiveness of marketing efforts, providing insights into performance and areas for improvement.
• Ensure that all marketing activities are cost-effective and within budget.
• Review marketing tools, platforms, and technologies regularly to ensure they align with WECare's needs and growth plans.

Could you contribute to our mission of promoting responsible business practices through effective digital communications?We are seeking a dynamic and experienced Digital Marketing Manager with a specialised focus on website and social media management to join our marketing team.

This role will oversee the daily operations of our website, ensuring delivery of an optimal user experience, meeting performance objectives, and driving engagement and conversions.

In this role, you will be responsible for developing and executing a comprehensive website and social media strategy that aligns with our digital marketing goals and enhances our online presence. 

This is an exciting opportunity to leverage your expertise in website management, SEO, and web analytics to make a significant impact on our digital growth and success. You will also support our social media teams in planning and support.

The successful candidate will be a WordPress CMS expert with a strong grasp of UX and a proven track record in website management and digital marketing for large organisations. You should have experience in web analytics and reporting, as well as strong project management skills to lead cross-functional teams.

You’ll also bring professional experience in delivering social media strategies, with the ability to create compelling, engaging content. A solid understanding of social media tools and platforms, including Canva, is essential. Experience in managing paid social media campaigns is a must, along with proficiency in content management systems for updating web content.

Knowledge Required:

• Strong understanding of WordPress CMS, website management, SEO, web analytics, and digital marketing principles.
• Knowledge of Website security, HTML, CSS, and basic web development practices.
• Expertise with web analytics and social media measurement tools (e.g., Google Analytics, GA4) and SEO tools (e.g., SEMrush, Moz).
• Understanding of UX/UI principles and best practices.
• Experienced at planning, writing, and managing organic and paid social media campaigns (e.g. LinkedIn, meta, X, Google ads)
• Experience with digital marketing platforms, tools, and technologies.

Application Deadline: 7 November at midnight

Note: This position is a fixed-term contract covering maternity leave.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential. 

This vital and substantive new role is to increase charitable income so BBG can deliver its charitable purpose and planned major development.

The Development Manager post has been created with support from The National Lottery Heritage Fund to increase fundraising skill and capacity and will be responsible for managing the day-to-day fundraising function. The priority is the capital project, but in addition the postholder will also build a portfolio of fundraising streams for capital, projects, and operational costs. The Development Manager will be responsible for day-to-day activity, including fundraising data management, income from trusts, grants, individuals, sponsorship, legacies etc, providing exceptional levels of stewardship for all donors and funding partners.

The new postholder will work with the small but dedicated team of Development Director and Systems Development Officer (part time). The new post includes management of any staff and volunteers working to support the development function. The postholder is responsible to the Development Director in raising the funds to deliver the Major project and beyond and growing the day-to-day fundraising operation and a strong body of supporters at BBG.

Key Responsibilities

• Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.

• Responsible for managing BBG’s development/fundraising function data, ensuring the highest quality and accuracy of data and information on BBG’s new Spektrix CRM system in compliance with wider BBG requirements and the Data Protection Act.

• Raise funding from trusts, grants, and sponsors and support campaigns for fundraising from individuals, especially major donors, to meet the targets of the Major project, as agreed.

• Work with Horticultural, Commercial and learning/Engagement teams, and other staff to determine projects and outcomes, maximising opportunities for raising funds to support core functions as well as projects, once the capital is secured.

• Manage and oversee funding contracts with trusts, grant givers etc, including payment schedules, reporting, and monitoring compliance with any conditions of funding.

• Responsible for high quality stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach and manner in all fundraising. Developing a culture of giving in the charity. 

Experience

3-5 years’ experience working in a fundraising capacity, including the raising of significant funds for a charity, including major donors/individuals.

• Evidence of responsibility for raising 6 x figure funds from a variety of sources.

• Experience of taking responsibility for fundraising data management systems

• Experience of managing donors and funder

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

• Design and Development:
  • Develop comprehensive, integrated journeys for supporters across multiple channels.
  • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
• Performance Analysis:
  • Monitor and evaluate the effectiveness of supporter journeys.
  • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
• Optimisation and Supporter Experience:
  • Identify areas for improvement within existing journeys.
  • Propose and implement enhancements based on testing and learning outcomes.
  • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
  • Make data-driven decisions to refine and improve the journeys.
  • Commit to delivering a high-quality experience for all supporters.
  • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

• Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
• Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
• Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
• Meticulous attention to detail.
• Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
• Experience of using communication software.
• Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
• Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK