Digital Communications Officer Jobs

Designability is a national charity that supports disabled people to live with greater independence. Our expertise is in person-centred design, creating products and services with and for disabled people to enable greater freedom and choice, every day.

Our work focuses on understanding the needs, challenges and aspirations of disabled people by placing them at the heart of everything we do. Through person-centred design, these invaluable insights, combined with creativity and specialist skills, help to inform design decisions at every stage of a project. This results in innovative, engaging and practical designs of accessible products and services to transform the everyday lives of disabled people.

Over the last 50+ years, we have worked on a range of pioneering projects from the multi-award-winning Accessible Pushchair design and national guidance on Accessible Electric Vehicle Charging to our flagship Wizzybug powered wheelchairs for very young children. We collaborate with organisations, businesses and partnerships to help create positive change in the world of accessible design. To date, we've transformed over 300,000 lives in the UK.

Here at Designability, we will be working on many exciting developments over the next few years. Our plans including growing the team, moving the workshop to a new Bath location, starting multiple new projects, and embarking on our largest-ever piece of research with disabled people to shape our future priorities.

We’re at the beginning of a journey to develop and diversify our income streams at Designability. This includes the implementation of a new major donor programme, a new corporate partnership strategy and developing our consultancy income.

We’re looking for someone who:

· Has a successful track record of securing new income within a five-figure range and above.

· Is a confident relationship builder and communicator at all levels.

· Has proven experience in client and partnership management to maintain strong relationships.

· An expert networker, able to spot opportunities to upsell and cross well to maximise opportunity for the client and Designability.

· Understand donor and client motivations and able to create bespoke propositions to match these.

This is a fantastic opportunity to join our dynamic team at an exciting time of growth across our charity, and to make a meaningful difference through our work supporting disabled people to live with greater independence.

Benefits that come with working for Designability
Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We offer a range of employee benefits, including flexible working, a generous annual leave allowance and substantial employer contribution pension scheme.

Designability is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.  All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We are proud to be a Real Living Wage employer and accredited as a Disability Confident Employer, committed to making reasonable adjustments.

To apply: Please submit your CV and a covering letter, detailing how your skills and experience meet the criteria contained in the Job Description. We are happy to provide information about this role in alternative formats where possible and receive applications in alternative formats.

All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references. 

Closing Date for applications: Applications are being taken on a rolling recruitment basis

Interview date: Successful applicants will be offered a mutually convenient interview date. Interviews will usually be held at our Bath offices.

Start date: Early April 2025

We are seeking a skilled and proactive Director. It’s not often such an opportunity arises: one that combines operational management of a dynamic local charity and social enterprise, with a pathway to taking on visionary leadership, driving further growth and innovation.

 As our Director of Operations you will be responsible for the operational excellence of our corporate functions, services and trading activities, helping to ensure our effectiveness, efficiency, strong financial performance and real impact.

You will bring a passion for making a difference, proven track record in operational management, preferably in a similar organisation, with a creative, problem-solving mindset and lots of skills and enthusiasm.

This is an exciting new role at a small charity, perfect for an ambitious person wanting to develop a fundraising career in international development and gain a strong understanding of different funding streams.

About Sand Dams Worldwide

Sand Dams Worldwide is an award-winning international development charity with a unique, compelling proposition: that millions of the world’s poorest people will transform their lives with sand dams – one of the most cost-effective methods of bringing clean water close to people’s homes in dryland areas.

About the role

You will support the fundraising team in maximising revenue from all income streams (including Individual Giving and Trusts & Foundations) by providing effective administration and research, helping to achieve fundraising targets.

You are highly organised, a confident communicator and enjoy creative writing. We are looking for someone who is passionate about what we do, has some experience in an administrative/fundraising environment, and most importantly, is willing to get stuck in and learn.

This is an especially exciting time to join SDW, as we look to scale up and expand our programmes supporting communities, farmers as well as wildlife throughout dryland areas of Africa.

Sand Dams Worldwide is an equal opportunities employer, recruiting and treating employees fairly and without bias.

Role Summary 

This role supports the entire Alcohol Change UK team, more specifically the Head of Office, People and Governance. They undertake administration for the People team, such as co-ordinating and supporting recruitment and maintaining Personnel records. This busy and diverse role works across the charity with all members of the team as well as our office and IT suppliers, solving basic IT issues and keeping the office running smoothly. The post holder will also be the first point of contact for the charity: answering our phone and directing enquiries as appropriate.

NOTE: The role is 70:30 split between office and IT: People, though this fluctuates to a higher focus on People and HR during times of recruitment.

The post holder will also work with our Governance and Executive Officer to support the Board of Trustees.

Key Tasks and Responsibilities 

Office

• Keep our physical office running well, including answering phones, welcoming visitors, organising electronic filing, operating our room bookings system, overseeing postage and print.
• Support the HOPG with office tenants including room booking, key cutting and buildings maintenance.
• Liaise with any buildings, repair and maintenance works (e.g. cleaning, pest control, etc) at the London office.
• Procure office stationery, consumables and equipment.
• Support all staff and associates with basic IT troubleshooting, including liaising with the IT support team and IT account manager.
• Support with the compliance of Health and Safety through training reminders and maintaining the Health and Safety platform.
• Help the team keep up-to-date with cyber security training (externally provided).
• Review supplier contracts and research alternatives to present best value quotes to the HOPG, such as insurance, utilities, etc.
• Book courier services when required and arrange delivery of resources to team members.

People

Recruitment:

• Support recruitment advertising, co-ordinate booking of interviews and support interview panels.
• Assist with the induction and onboarding of new starters.
• Update digital People records.

Learning and Development:

• Support in-house training/skills shares and maintain documentation/recording of these sessions.
• Support in booking external staff training.
• Produce and maintain records of internal and external staff training.
• Research, help develop and implement a new training and development policy.

Equality, Diversity, Inclusion and Belonging (EDIB):

• Quarterly reporting on Diversity statistics.
• Support in the organisation and running of the EDIB Forum

Other

You will also be expected to:

• Support the HOPG with People projects such as annual reviews and staff surveys.
• Generate and analyse reports related to sickness absence or TOIL to support with payroll processing.
• Attend training courses and events as required and share learning with other staff and trustees, as relevant.
• Occasionally work weekend and evening hours, for which time in lieu will be given.
• Undertake other work as requested by your line manager.
• Support the wider team with events such as the Dry January ® challenge, Sober Spring, etc

The Royal Marsden Cancer Charity raises money solely to support The Royal Marsden, a world-leading cancer centre. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer.

We are a very ambitious organisation which has gone through transformational growth over the past five years. Alongside funding an existing programme of world-leading research, treatment and care, the Charity completed its largest capital appeal to date, successfully raising £70 million to build the Oak Cancer Centre at the hospital’s Sutton site, which opened in summer 2023.

We have exceeded our fundraising targets, over the past three years, raising over £90m against a target of £83m and making over £82m in funding available to The Royal Marsden. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the 5-year period.

The Charity is committed to raising £150 million, through a major fundraising appeal, for a new major development project in Chelsea, which will launch in 2025/26. There is also an extensive portfolio of engaging projects outside of the capital appeals, that help to support all aspects of the hospital’s work to improve the lives of cancer patients.

Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer. The Community Fundraising team stewards some of our most dedicated supporters, who organise events and bring their networks together to raise up to six figure sums. We build long lasting relationships with individuals as well as community groups, schools and corporate organisations to raise millions for Charity every year.

This role will play an important part in the engagement of community supporters, identifying new prospects and effectively stewarding existing supporters. You will be a high performing fundraiser with experience of delivering income growth through effective relationship management. You will be ambitious and proactive and relish the opportunity to support the Charity to achieve its ambitious goals.

Reading Strategy Coordinator - HMP Oakwood

Location: Staffordshire
Salary: £28,274 per annum
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons.  We now have the opportunity to provide a service at HMP Oakwood. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP Oakwood, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.  The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews will be held on a rolling basis.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-219596

At SPACE, we believe every child deserves the opportunity to thrive, and we’re looking for a passionate and motivated Fundraising Lead to join our team. This is an exciting opportunity to play a key role in shaping our future and helping us make a real difference to the lives of children with disabilities and their families.

We’re not just looking for someone to hit targets – we want someone who can share our story, inspire supporters, and work closely with our community to raise vital funds for SPACE. If you’re an innovative thinker, a natural relationship builder, and someone who loves a challenge, we’d love to hear from you!

Key Responsibilities:

Strategic Planning and Growth

• Work closely with our CEO to develop and deliver a fundraising strategy that supports our big dreams for the next 3–5 years.
• Think creatively to expand our fundraising efforts, exploring new ideas and opportunities to ensure sustainable growth.
• Meet (or exceed!) annual income goals, helping us deliver even more impact for the children and families we support.

Fundraising Initiatives

• Plan, market, and run a variety of fun and engaging fundraising events – from family days to creative campaigns.
• Inspire and support individuals, schools, and community groups to fundraise for SPACE, making their journey memorable and meaningful.
• Look for new and exciting ways to connect with our supporters and grow our community.

Supporter Care and Relationships

• Build strong relationships with our supporters, ensuring they feel valued and appreciated every step of the way.
• Provide guidance and encouragement to fundraisers, making sure their experience is rewarding and enjoyable.
• Work with SPACE families and staff to create campaigns that inspire people to get involved.

Making a Difference with Data

• Keep our records up to date and use data to understand what’s working (and what’s not) to improve our fundraising efforts.
• Share regular updates with the team and trustees, so everyone knows how we’re doing and can celebrate our successes together.

Person Specification

Who You Are

• Friendly and Confident – You love meeting new people and have a natural ability to connect with others, whether it’s chatting with a family at a fundraiser, presenting to our trustees or networking with potential funders.
• Creative and Positive – You see opportunities where others see challenges and bring a “can-do” attitude to everything you do.
• A Great Communicator – You can adapt your tone and style to suit your audience, whether you’re speaking with a corporate partner, writing a heartfelt thank-you note, or updating our team.

Your Experience

• Proven Success in Fundraising – You’ve got a track record of raising significant funds for charity and can share examples of how you’ve done it.
• Event Planning – You’ve organised successful events or campaigns that people loved and can manage the details while keeping an eye on the bigger picture.
• Supporter Relationships – You’re great at inspiring people to get involved and keeping them engaged over time.
• Tech Savvy – You’re comfortable using tools like CRM systems to keep everything running smoothly.

What Drives You

• You care deeply about children and their families and want to make a real difference in their lives.
• You’re excited to work as part of a team that’s passionate, supportive, and always looking for ways to do better.

 

Our Values:

Safe: Creating an environment where everyone feels secure and protected.

Passionate: Enthusiastic in everything we do.

Adaptable: Quickly adjusting and being flexible to changes.

Caring: Showing genuine concern and kindness towards others.

Enabling: Empowering 

Location: Home-Based (with occasional travel across the UK)
Contract: Full-time, Permanent (flexible hours considered)
Salary: £90,000 per annum (Band E – Senior Leadership Team)
Hours: 35 hours per week (part-time / flexible hours considered)

About Magic Breakfast
Magic Breakfast is a dynamic and purpose-driven charity with a bold mission: to ensure no child in the UK starts their school day hungry. The charity provides over 300,000 children with healthy breakfasts every morning, enabling them to focus on their learning. Working with schools in disadvantaged areas, Magic Breakfast is committed to removing hunger as a barrier to education, while also leading research and campaigns for long-term solutions to end child morning hunger. As Magic Breakfast looks to expand its impact, it has ambitious plans for growth in the coming years, making this an exciting time to join the organisation and help scale its operations.

The Role
Magic Breakfast is seeking a visionary Director of Finance and Technology to join its Senior Leadership Team at a pivotal time. With plans for substantial growth, the charity is looking for a leader to help drive both its financial strategy and technological transformation. This role will oversee the charity’s financial operations, ensuring long-term sustainability while driving operational efficiency through innovative technology solutions. The Director will also play a key role in shaping the strategic direction of Magic Outcomes, the charity’s trading subsidiary. Working closely with the CEO and Trustees, this is an opportunity to contribute to Magic Breakfast’s mission on a significant scale.

Key Responsibilities

• Lead the development and delivery of financial and technology strategies to ensure sustainability and support the charity’s growth.
• Oversee financial operations, including budgeting, forecasting, and compliance.
• Provide strategic insights to the Senior Leadership Team and Trustees to inform key decisions.
• Lead and inspire a multidisciplinary team focused on innovation and operational excellence.
• Implement technology solutions to enhance operational efficiency and user experience.
• Ensure robust risk management processes and compliance with financial and regulatory standards.
• Guide the financial and strategic planning of Magic Outcomes, ensuring alignment with the charity’s mission.

About the Ideal Candidate
The successful candidate will bring:

• Proven senior finance leadership experience, ideally within the charity sector.
• A strong background in financial planning, forecasting, and compliance.
• Experience managing complex transformation projects and organisational change.
• Expertise in technology implementation and data governance.
• A professional accountancy qualification (e.g., ICAEW, ACCA, CIMA, CIPFA).
• A passion for Magic Breakfast’s mission to end hunger as a barrier to learning.

 

Why Join Magic Breakfast?
This is an exciting opportunity to join a charity at a moment of growth and transformation. With plans to scale its operations and reach even more children, the Director of Finance and Technology will play a central role in shaping the future of Magic Breakfast. The role offers a competitive salary, flexible working options, and the chance to contribute to meaningful, long-lasting change in the fight against child hunger.

 

To Apply
Candidates are invited to submit their CV and a covering letter outlining their qualifications and suitability for the role or reach out toRosemary Pini at Allen Lane who are supporting Magic Breakfast with the recruitment process.

Magic Breakfast is excited to hear from individuals who are committed to creating lasting social impact.

Timeline

Closing Date: 16th February

First Stage Interview: 5th and 6th March

Second stage Interviews: 17th March

Job Purpose

Provide administrative, events and communications support to assist in the delivery of legacy and trust fundraising including the management of legacy gifts and the management of relationships with donors’ families, executors and legacy pledgers.

Main Duties and Responsibilities

1. Secure and schedule appointments with legacy pledgers, prospective pledgers, Trustees and Trust Administrators for all members of the Legacies and Trust teams. Draft meeting plans where necessary, book and arrange travel, and prepare and compile briefing packs with meeting locations, directions etc. Use own judgment to resolve any problems because of last-minute changes to appointments and travel arrangements. This will involve dealing with influential people external to the University including prospective and existing donors.

2. Use Raiser’s Edge to maintain accurate records and manage data relating to legacy pledgers and donors and their gifts, ensuring that all information is up-to-date and correct. Make judgements on the best way to reflect meetings and relevant information on the database, ensuring a complete record of the relationship with the University is maintained and that privacy regulations are complied with. Use expertise to suggest improvements to procedures.

3. Assist in the process of identifying and managing segments of the alumni/donor database from which potential legacy pledgers could be drawn. Interrogate databases and spreadsheets to support stewardship, events and fundraising and run legacy activity reports in liaison with Planning & Development Operations staff to monitor progress.

4. Maintain an action timeline to ensure all legacy administration and stewardship activity is completed efficiently and ensure legacy fundraisers maintain efficient contact and follow up, “managing up” where required to ensure actions are completed.

5. Work with gift management staff to ensure legacy gifts are correctly allocated to the appropriate fund.

6. Co-ordinate arrangements for events for the 1451 Society of legacy pledgers, including drafting invitations, liaising with guests and venues, compiling materials such as information packs, presentations, signage and badges. Ensure the correct people receive the correct invitation and that an accurate picture of invitations and attendees is maintained and recorded on Raiser’s Edge database.

7. Support the delivery of selected follow up actions for legacy pledgers or prospective pledgers, for example co-ordinating campus visits involving academic departments and the University’s Senior Management Team, liaising across the University and with donors to compile schedules.

8. Support the communication strategy for legacy fundraising and stewardship by writing and editing communication materials, sourcing quotes and content and liaising with bequest pledgers and executors. With guidance, draft, upload and ensure the maintenance of content for the University’s web pages on legacy giving in liaison with Development & Alumni and Marketing colleagues. (CMS T4, training will be given).

9. Act as liaison with the Regular Giving Team and Digital team  to provide legacy information to support mass mailings,  telephone fundraising and legacy communications on social media.

10. Act as first point of contact for enquiries related to legacies and, when appropriate, act in the place of the Legacy Gift Manager / Philanthropy Officer - Legacies when they are absent or unavailable by responding to queries in a timely and efficient manner to maintain the smooth running of the operations.

11. Provide the Strategic Philanthropy Manager (Legacies and Trusts), Trusts and Foundations Manager and Philanthropy Officer-Trusts  with administrative support as and when required to maximise income from Trusts and Foundations. This may include producing gift acknowledgements, proof reading of applications, formatting of applications, coordinating information and assisting in the submission of applications to Trusts and Foundations as and when appropriate  .

12. Keep general administrative procedures up to date, including drafting correspondence, opening mail, photocopying and filing as well as arranging catering and supporting visits with donors.

13. Act as a purchasing officer as required.

14. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

15. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit of as the line manager, Director and/or Vice Principal External Relations may advise. This will include providing administrative support  in other areas of the Development and Alumni team and External Relations directorate from time to time.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post (as below) having acquired the necessary knowledge and skills in a similar role. OR

Scottish Credit and Qualification Level 5 or 6 (National 5 or 6, Scottish Vocational Qualification Level 2 or 3) or equivalent and experience of personal development in a similar role.

A2 Detailed knowledge across the Microsoft Office Suite (principally Word, PowerPoint, Outlook, Excel)

A3 Understanding of the objectives of a Development & Alumni operation and how this role can support them.

A4 Understanding of legacy fundraising

A5 Understanding of the role of relationship management databases and how they support donor and alumni relationship development and fundraising.

A6 Good knowledge of updating and interrogating data.

A7 Understanding of data protection regulatory requirements and how they affect fundraising and alumni engagement.

Desirable:

B1 Knowledge of fundraising in the higher education sector

Skills

Essential:

C1 Excellent written and verbal communication skills including the ability to present information clearly and concisely and to persuade others

C2 Resilient in the face of challenge, using initiative and judgement to resolve problems independently.

C3 Excellent time management abilities with demonstrable planning, organising and prioritising skills and the ability to schedule work weeks ahead and respond to changing pressures and requirements.

C4 Exceptional attention to detail

C5 Confident self-starter with ability work to tight deadlines with minimum supervision whilst also working effectively as part of a team and building effective working relationships

C6 Tact and sensitivity to deal with confidential information and bereaved family members.

C7 Strong commitment to customer service.

C8 IT skills with the ability to update and manipulate data.

Desirable:

D1 Ability to create and maintain webpages

Experience

Essential:

E1 Experience in an administrative role in a customer-facing environment

E2 Experience of interrogating a complex relationship management database such as the Raiser’s Edge to deliver events and communications and manage supporter/customer relationships.

E3 Experience of event management and administration

E4 Experience of working in an office team environment

Desirable:

F1 Experience of fundraising or alumni relations

F2 Experience of outbound telephone fundraising or sales

F3 Experience of writing or editing communications

F4 Experience of the Agresso purchasing system

F5 Experience of HTML and Google Analytics

F6 Experience of Raiser’s Edge

Reporting to the Head of Fundraising/CEO, the post holder will manage and oversee a growing programme of fundraising whilst working to build a pipeline of corporate partners to deliver ambitious income targets. At Dreams Come True (DCT), we are looking for an exceptional candidate who can hit the ground running and spearhead growth across the corporate programme. You’ll need strong evidence of managing partners and programmes from diverse income streams and raising significant income (5-6 figures).

We are searching for a manager who is a self-starter and happy working independently to steward our wonderful partners whilst driving income. You’ll have a solid ability to adapt your communication style with stakeholders and knowledge of what corporate programme works best for a variety of industries.

Key Responsibilities

General

• A proven track record of raising income against targets and KPIs and securing partnerships that are 5-6 figures.
• Experience in building bespoke high-value partnerships with a range of engagement and strategic KPIs.
• Responsible for delivering high-value partnerships and implementing excellent stewardship to current corporate partners, maximising value and opportunities to drive income.
• Account manage a varied portfolio of current corporate partnerships.
• Build and develop a pipeline of new opportunities including commercial, sponsorship, pro-bono, employee fundraising, and Charity of the Year.
• Adept at developing strong corporate fundraising plans to underpin the DCT organisational strategy
• The ability to write and present compelling and expertly written cases for support for a range of audiences, including creative propositions and proposals.
• Develop strong propositions and pitches to secure new partners.
• Mine new business opportunities, striving to achieve and exceed KPI goals.
• Build strong stakeholder relationships at all levels, to secure long-term commitment
• Work collaboratively with the senior team to share corporate best practices and insights

Are you enthusiastic, self-motivated, highly organised with excellent communication, IT and administration skills?  This role provides the public facing element of our service, responding to Carers / professionals initial calls and emails effectively, providing information and connecting them with the right service.   As well as dealing directly with Carers, the postholder will provide critical administrative support to the organisation and senior staff.  This is an exciting opportunity to become part of a small, welcoming team who are passionate about making a real difference to the lives of unpaid Carers in Manchester.

Family Support Supervisor

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Hours: 35 hours per week. Shift pattern: 12:30pm to 8:30pm, Monday - Friday. Flexible working considered
Contract: Permanent
Salary: £31,900 per annum

This post is part funded with support from the National Lottery Community Fund.

About the role

As a Family Support Supervisor you will play a key role in creating a space where people experiencing the trauma of someone going missing can be supported throughout their experience in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. You will provide high quality support to families; the approach to support will be based on an assessment of needs and the length of their missing incident / experience. The support is both practical and emotional in nature and can involve advice and advocacy so people can access the right service and support for them.

About you

You will need:

• experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice or support work with children, vulnerable adults and/or families;
• experience of casework, managing an active caseload with varying needs regarding frequency and level of support;
• excellent communication skills;
• the ability to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance;
• strong IT skills including databases and data entry and the ability to learn new systems quickly including learning to operate a digital 1-2-1 chat platform.

What you will get in return

This position works alongside an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults – those who have run away or left home – and the families of missing people. The service also works therapeutically alongside the counselling service. In this role you will be supported by volunteers, digital support structures, and peer support.

You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in many roles.

Ready to apply?

Please find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People's Achievements 2023.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 on 17 February 2025. We reserve the right to close the advert early if we have sufficient interest - so APPLY NOW!

Interviews: Week Commencing 24 February 2025

Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

You may also have experience in the following: Family Support Worker, Family Support Coordinator, Crisis Support Worker, Caseworker, Helpline Advisor, Support Supervisor, Children’s Support Officer, Vulnerable Adult Support Worker, Welfare Officer, Social Services Support Worker, Advocacy Worker, Safeguarding Officer, Care Coordinator, Social Care Assistant, etc.

REF-219 351

Muslim Charities Forum (MCF) is the UK network for British Muslim charities working for social good in the UK and internationally. Through our network of almost 300 charitable organisations, we aim to collectively build a more accountable, transparent and efficient British Muslim charitable sector, to improve our ability—both as individual organisations and as a sector—to contribute to a more just and sustainable world.

Along with our member organisations, we work with a wider network of partners that includes non-member NGOs, regulatory bodies, civil society partners and the academia.

Sector and Capacity Development Manager

MCF has a small, diverse team, but our impact is far-reaching. The Sector and Capacity Development Manager will play an important role in supporting members and the wider British Muslim charity sector, reporting and working directly with the CEO. This is an exciting opportunity to join us on our long-term programme of sector improvement support and development, building the future for British Muslim-led charities to grow and flourish. 

As our Sector and Capacity Development Manager, you will be responsible for managing change management, organisational development and capacity building support to the voluntary, community and third sector in 4 core areas including governance, organisational development, volunteering and fundraising.

You will also be responsible for coordinating and over-seeing advice and guidance to groups around these topics, ensuring that they are informed of the regulatory and legal information necessary, encouraging full compliance with legislation through a designed health-check framework. You will be supported by the wider MCF team as well as trusted external partners and specialists. The aim of the role is to support the broader work of MCF in developing a strong Muslim-led charity sector, including delivery of workshops and policy development relevant to the speciality areas connected with this post.

If you have a passion for creating systemic change, organisational support, innovative solutions and a strong knowledge and experience of the challenges impacting UK Muslim-led charities and the communities that they serve, we would love to receive your application. 

We are currently seeking a Benefits Team Lead to join our team in Lincolnshire. The requirements of the role will include, supporting the Central Services Manager to develop an innovative and engaging benefits service for carers across Lincolnshire, create a culture of continuous learning, identifying gaps and developing new functions which contributes to contract delivery. Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve their goals. Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers. Support advisors with complex benefits enquires, appeals and service delivery. Be an active member of the Carers First team, collaborating with colleagues and Managers, providing benefits support and guidance.

To be successful you will have a working knowledge of social care and health, particularly in relation to adults and have excellent communication and interpersonal skills. You will have knowledge of DWP benefits, particularly in relation to carers, including fringe benefits. You will be able to lead and manage a remote team, with the ability to develop and empower individuals to be their best. You will also be able to evidence working in co-production and developing innovations to meet the needs of carers.

The location for the position is flexible but candidates must be willing to travel within Lincolnshire.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification contained within our Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. 

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.

Carers First is an Equal Opportunities Employer

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