Digital Channel Marketing Manager Jobs

The purpose of this role is to support the Digital Communications Manager in promoting, strengthening and protecting the reputation of the Academy by delivering and evaluating short- and long-term digital campaigns across key communications channels that engage and influence new and existing audiences.

You will achieve this by creating high-quality, engaging written and visual content that is on brand and optimised for different audiences and digital channels used by the Academy including social media channels (LinkedIn, X, Instagram, YouTube and Bluesky), email, and our website. You will work collaboratively with colleagues and external partners, including influential UK and international medical researchers as well as patients, carers and the public, to help shape our work. 

You will strive for excellence to develop an understanding of the Academy’s audiences and an ability to tell impactful stories in a compelling way. You will be agile in how you work on multiple long- and short-term projects and will work well under pressure to meet short deadlines.  

You will behave with integrity to build effective relationships quickly, developing trust as you collaborate widely with colleagues, digital content creators, biomedical scientists and peers from partner Academies, charities, universities and government bodies, both national and international. You will act on evidence from data insights to deliver factually sound and impactful communications that resonate with our Fellows, grant awardees, public, patients, researchers and policymakers.  

We’re looking for someone with the energy and passion to actively seek diversity and inclusion across our communications activities. Someone who lives our values of kindness and resilience by modelling healthy working practices and supporting wellbeing and work-life balance for colleagues, collaborators and most importantly themselves.  

Benefits

• Salary progression framework
• Hybrid and agile working
• 29 days annual leave including Christmas closure dates, plus Bank Holidays
• Pension (The Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%)
• Life assurance
• Season ticket travel loan (interest free)
• Family-friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work
• Subscription to Headspace and Class pass
• Staff training to support your development including EDI training

For more information and to apply, please visit our careers page.

Closing date: Midday on Monday, 4 November 2024.

Interview dates: 14, 15, 18 November 2024 (held online).

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

• Design and Development:
  • Develop comprehensive, integrated journeys for supporters across multiple channels.
  • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
• Performance Analysis:
  • Monitor and evaluate the effectiveness of supporter journeys.
  • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
• Optimisation and Supporter Experience:
  • Identify areas for improvement within existing journeys.
  • Propose and implement enhancements based on testing and learning outcomes.
  • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
  • Make data-driven decisions to refine and improve the journeys.
  • Commit to delivering a high-quality experience for all supporters.
  • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

• Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
• Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
• Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
• Meticulous attention to detail.
• Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
• Experience of using communication software.
• Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
• Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Who are we?

We are an award-winning zoo set in 100-acres of beautiful countryside just six miles outside Bristol.  In April 2023, after 25 years of operating successfully as a zoo and popular visitor attraction, we became a charity; our charitable aims are Conservation, Education and Wellbeing.

This is an exciting time as we launch our new strategic plan and look to grow and develop the zoo and increase our impact for the good of people and planet.

We are a friendly, inclusive and flexible employer and we're happy to work with you on a working pattern that fits with your life and other commitments.  Please get in touch if you would like to explore how this might work for you.

What are we looking for?

We are looking for an experienced fundraising professional who is looking for a new challenge and who can hit the ground running in this exciting new role.  Therefore, you will have a strong track record of professional, broad fundraising experience from a relevant charity sector along with lots of enthusiasm and creativity.

This fundraising role will have a special focus on public fundraising and developing our fast-growing community of 3,000+ members and developing and engaging this natural group of supporters.

We are looking for someone who is flexible and has experience of a wide variety of types of fundraising including community fundraising, partnerships, trusts and grants.

To be successful, you will be able to demonstrate excellent written and verbal communication skills, and you will be able to apply these skills across all channels including social media.  You must have the ability to initiate and develop professional relationships with a kind, but persuasive communication style.

This role will sit within our marketing team and work closely with digital marketing and the wider marketing team as well as the senior leadership team.

Days and Hours:

• We are open to flexible working patterns from between 3 to 5 days per week and hybrid working is also possible.  Please speak to us about what works for you.
• Our normal office hours are 9am to 5pm from Monday to Friday but we can be flexible on hours worked to fit around other life commitments.

What you could be doing:

• Lead public fundraising campaigns working closely with our marketing team including social media campaigns and web donations.
• Identifying new funding opportunities - spot opportunities and write compelling proposals and drive ongoing engagement to increase our income to the zoo.
• Writing grant applications to relevant trusts and organisations and working with colleagues to develop projects for funding.
• Lead on fundraising through our membership and on-site fundraising including contactless payment and QR codes.
• Be a driving force for the recruitment and retention of members - growing our community of supporters.
• Communication and development of our membership community including emails, newsletters, and occasional events.
• Ensure compliance with good fundraising practices.
• Development of other fundraising initiatives as required.

Skills and Experience:

• At least 3 years working in a professional fundraising role.
• A strong tract record of leading successful fundraising campaigns.
• Ideally experience of membership or supporter development.
• Sound knowledge of the charity sector.
• Passionate about animals, wildlife, and conservation.
• Creativity and persuasion skills.
• Excellent written and vernal communication skills.
• Understanding of GDPR and data protection regulations.
• A full UK driving licence.

Salary: £32,000 per annum (full-time). 

Benefits: 

• Zoo membership for you and the family members you live with.
• Free car parking.
• Pension scheme.
• Sick pay policy (after probation).
• Discount within our zoo's gift shop and food barn.

Job description

Digital Communications Manager 

Job Location: Hybrid, with two days a month working from our London (Victoria) offices and/or at our members’ events in line with the role. After passing probation, up to six weeks ‘super remote’ working per year, where you can work anywhere in the world.  

Holiday: 27 days per year, plus 3-day winter shut down, plus eight flexible bank holidays (annual leave is pro-rated to 0.6 FTE) 

Hours: 22.5 hours per week (0.6 FTE)  

About the Fair Education Alliance 

The Fair Education Alliance (FEA) unites nearly 300 member organisations under a shared vision that no child’s educational success is limited by their socio-economic background. Our members (charities and social enterprises, think tanks, businesses and foundations, youth organisations, unions, universities and schools) are working collectively to create an inclusive system.

Why we need you 

Effective communications are crucial if we are to achieve our vision, and we need our digital communications to take centre stage. This is an exciting new role for someone who has experience in digital communications and marketing and wants to play a significant part in a small but influential organisation. 

In 2024 we are redefining our Communications Strategy, and you’ll be at the heart of this change. Working with our Head of Communications and work area leads, you will manage and develop our digital channels to reach key audiences, drive engagement with our member organisations, and increase public awareness of educational inequality. You will have a creative and engaging approach to content creation, working closely with the Secretariat and Alliance members.

If you are a digital communications all-rounder, then this role is for you. In a typical day you could be speaking to our Youth Steering Group, creating content to support the launch of our latest report, building our email newsletter, or developing social media strategy to engage key policy influencers.

You will be equally at home managing day-to-day tasks, creating compelling content, and shaping strategy. You will be able to balance a data-informed approach with an instinct for good content.

What we’re asking of you 

Leading the delivery of our brand and communications across all digital channels 

• Create and deliver content across our social media channels that engages our audiences so we can achieve our objectives. 
• Champion our members and their activities, involving members in content creation and digital campaigns. 
• Work with area leads to develop and deliver organic and paid digital marketing campaigns and activities. 
• Ensure our website is regularly updated with relevant and timely content. 
• Manage our regular email newsletters, including our weekly Member Bulletin. Compile content, schedule contributors and build email campaigns.

Supporting development and delivery of communications strategy 

• Support the Head of Communications and Senior Leadership Team to develop a sustainable, effective communications strategy. 
• Develop channel strategies to grow audiences and increase engagement.
• Ensure digital communications activity is well planned, with clear objectives and metrics, in line with our communications strategy.
• Establish clear ways of working and guidelines, where appropriate, and ensure best practice is followed by staff and contributors. 

Managing and monitoring our digital channels 

• Monitor our social media channels, identifying opportunities and risks. Where appropriate, escalate risks to Head of Communications and agree mitigation. 
• Regularly respond to comments and posts on our social media channels 
• Ensure channel analytics are recorded and analysed, and learnings applied. Provide data and analysis for quarterly board reports, as well as monthly communications briefings.
• Monitor search engine performance and look for opportunities to create SEO-friendly content. 

See attached Job Description for all essential and desirable skills and how to apply. 

Marketing Officer 
c. £28,000 to £35,000 per year 
Full Time, London-based, Hybrid Working 

The Talent Set is delighted to be working with a world-leading membership organisation dedicated to fostering a creative and regenerative future. This role involves promoting the organisation through a variety of written and multimedia formats, generating leads, responding to enquiries, and executing targeted digital recruitment campaigns. The ideal candidate will have excellent communication and persuasion skills, with the ability to inspire others while creating compelling marketing content and campaigns that drive engagement and support the growth of the community. 

Key Responsibilities: 

• Achieve individual and team recruitment targets by actively recruiting suitable individuals for the organisation’s members, aligning efforts with the organisation’s strategic focus. 

• Lead digital recruitment campaigns, including sourcing referrals from existing members, crafting marketing emails, producing content for digital channels, and re-engaging former members to rejoin. 

• Research and identify potential new groups of members, creating compelling marketing copy and content to encourage their engagement with the organisation. 

• Act as a primary contact for prospective members, through various communication channels, including email, phone, and in-person meetings. 

• Develop and manage targeted B2C and B2B digital recruitment campaigns, creating engaging content such as copy, visual imagery, and videos for distribution across multiple platforms. 

• Provide account management to Partners, ensuring continued investment in the organisation for their staff, students, or members, while maintaining high levels of customer service. 

Person Specification: 

• Passionate and proactive, with qualification/experience, with a strong foundation in customer service and response handling. 

• Demonstrated experience in producing marketing copy and a variety of collateral, including newsletters, videos, graphics, and other digital assets. 

• Proven ability to create compelling social media content that drives engagement, increases reach. 

• Strong written communication skills, including excellent copywriting and editing abilities to produce clear and engaging materials. 

• Experience working towards targets, particularly in demand generation, conversion, and income. 

• Excellent interpersonal and persuasion skills, with the ability to confidently engage others through one-to-one conversations, public speaking, and marketing activities. 

The deadline for applications is Sunday 3rd November 2024. 

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application. 

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Full time, Permanent

Hybrid - Whitechapel, London (2 days per week in office)

Closing on 4th of November 2024 at 9AM

The Role

As B Lab UK’s Marketing Assistant, you'll be a key collaborator in our small and dynamic marketing team. You will be working closely with the Marketing Manager to execute and enhance our marketing strategy. Your work will help create a brilliant user experience, thereby driving one of our key objectives, to nurture continued buy-in for our movement and work towards delivering our theory of change. You are data-driven, have a passion for copy, enjoy learning new platforms, and have a passion for small changes in work driving change to create impact.

Responsibilities will include

• Support the Marketing Manager to deliver the marketing strategy, through executing marketing activities, from e-newsletters to product launches.

• Contribute to the monitoring and optimisation of Google Ads, ensuring that ad copy is aligned with our brand guidelines and tailored to our audiences

• Draft audience profiles, aligning with key personas, to inform and guide copywriting efforts across paid media campaigns.

• Create compelling copy for user-facing channels including the website and newsletters to develop new and existing buy-in for the movement.

• Work with the Marketing Manager in fulfilling website content requests and ensure consistency in messaging.

• Utilise copywriting skills to refine messaging and communication strategies based on data-driven results.

• Assist the Marketing Manager to update the website with copy and images to create a visually engaging website

• Work with the Marketing Manager to execute campaigns and product launches (B Corp month, training products, lead generation campaigns) where needed with paid media and email marketing.

• Facilitate the execution of the SEO strategy to ensure B Lab UK’s website maintains a high SEO ranking.

• Helping to produce and review content and resources with sustainable best practices to improve user experiences.

• Assist in monitoring marketing KPIs, contributing actionable ideas to improve performance.

Skills and Experience 

• Some familiarity with systems such as Umbraco, Pardot, Salesforce, and Google Analytics is a huge plus but not essential and can be learnt in the role

• Numerate and data-driven, able to see trends in data

• A strong communicator, able to write and proofread highly engaging copy to deliver our work

• Attention to detail 

• Organisation 

• Collaboration 

• Analytical

• Managing multiple priorities 

Eligible to work in the UK (we will not be able to provide visa sponsorship)

 What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working, we have a high trust environment and are advocates for right place working

• Hybrid working (min 1/2 days per week in office)

• Flexible working hours (based around core working hours)

• Opportunity to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

The Association has a rich heritage, its origins dating back more than 160 years. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

We are now looking to appoint a Communications and Marketing Manager to develop, manage and lead our external communications and marketing programme, working to support the Head of External Affairs to broaden our reach and ensure that the DPH voice has impact.

The successful candidate will have experience in working in a communications environment, be skilled at working with the media and able to produce engaging content for a range of channels and audiences.

Excellent interpersonal and prioritisation skills are required to lead and manage cross team projects and line manage, support and develop the Project Administrator.

The Association does operate a hybrid working arrangement with its staff and candidates from across the UK are welcome, but they will be required to attend meetings and events in central London during the year. Further details can be confirmed prior to application if required.

The closing date is noon on 18/11/24, however, we do reserve the right to close the application process early should a suitable candidate be available and would therefore urge those interested to apply asap.

The successful candidate will be required to provide evidence of a continuing entitlement to work in the UK.

Please note to be considered for the role you need to apply with a covering letter outlining why you feel you would be suitable for the role, together with a current cv.

Join TeamRAD and make a difference!

RAD has a fantastic opportunity for a Marketing Campaigns Lead to join its team.

This is a Hybrid role, based between Central London and home. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £32,000 per annum.

About the role:

As a highly creative and motivated marketing professional, you will lead and deliver all aspects of marketing campaigns across the organisation. This role is perfect for a proactive individual who can project manage impactful organic campaigns for a wide range of digital platforms to support the business direction – its reputation, growth, and income generation targets.

You will work closely with the Strategic Marketing Manager to develop and maintain charitable income by adopting and implementing an appropriate marketing development strategy. You will also be responsible for collaborating with clients, partners, content creators, and key figures to generate engaging content that positively reflects the organisation.

Responsibilities as our Marketing Campaigns Lead will include:

• Working with the Strategic Marketing Manager to develop and maintain charitable income for the organisation by adopting an appropriate marketing development strategy and ensuring its implementation.
• Supporting the Strategic Marketing Manager to deliver the marketing strategy, leading on all aspects that relate to the marketing of the organisation, funder requirements, and targeted marketing for income generation.
• Leading and delivering all aspects of organic marketing campaigns.
• Developing a year-round social media content plan that meets our ambitious business growth plans.
• Collaborating with clients, partners, content creators, and key figures to generate engaging and impactful content that reflects positively on the organisation.
• Leading and inspiring other members of the organisation to develop campaign assets and messaging that resonates with our audiences.
• Developing engaging newsletters, good news stories, case studies, and collaborations.
• Supporting the wider team to deliver integrated lead-generation marketing campaigns across multiple channels and platforms to target specific prospect and customer segments.
• Proactively keeping up to date with digital innovations and viral marketing trends.
• Leading on implementing a plan for all key awareness dates across the year.
• Reviewing and evaluating campaign performance, identifying areas for improvement, and making recommendations for future campaigns.
• Developing strong relationships with ambassadors, content creators, Executive Leadership team, and other members of the organisation.
• Owning all stages of developing, planning, and executing cross-channel campaigns that drive growth and enhance reputation.
• Taking responsibility for ensuring all campaigns are delivered on time, to the highest quality, and adhere to brand guidelines.

Essential requirements we’re looking for in our Marketing Campaigns Lead:

• Extensive experience within a creative marketing campaigns-focused role.
• Native signer, or minimum BSL Level 2, or willingness to obtain British Sign Language Level 2 within two years.
• Experience of developing, executing, and managing successful marketing campaigns.
• Proactive, intrapreneurial nature - someone who enjoys thinking about what we could do next, differently, and better.
• Leadership or management experience.
• Proven experience with impactful and engaging copywriting.
• Experience building, managing, and developing key stakeholder and customer relationships.
• Experience using marketing platforms, tools, and CRM systems.
• 3+ years of experience in marketing campaign management.

Desirable:

• Qualification in Digital Marketing.
• British Sign Language Level 2 qualified.
• Experience using HubSpot.
• Experience working within the charity sector.
• Understanding of deaf awareness and deaf culture.

If you have a positive attitude, a flexible approach and would like to join our team as our Marketing Campaigns Lead, we’d love to hear from you. For full details, download a role description.

Closing date for applications: Monday 11th November 2024

Interview date: Week commencing 18th November 2024

Marketing Officer
c. £30,000 – 35,000 per annum + yearly bonus
Full Time, London based 3 days per week in office

The Talent Set is delighted to be working in partnership with an excellent membership association as they recruit an experienced and proactive Marketing Officer. The Marketing Officer will be a vital member of the Marketing Team. This role involves managing campaigns, communications, and the platforms used to deliver them, with a focus on promoting professional development products and services.

Key Responsibilities:

• Plan, develop, and deliver multi-channel marketing campaigns to promote professional development products and services, including training courses, events, qualifications, apprenticeships, and webinars, to both members and non-members.
• Create and disseminate engaging marketing content across various platforms, ensuring alignment with campaign goals and organisational objectives.
• Manage and optimise promotional channels such as the website (SEO and user journey), email marketing, organic and paid social media (LinkedIn, Facebook), paid search (Google Ads), partnerships, and print/online advertising.
• Collaborate closely with operational teams to ensure marketing efforts are integrated with their goals, driving awareness and participation in the offerings.
• Track and report on performance KPIs, providing insights and identifying opportunities to improve campaign effectiveness and overall marketing performance.
• Provide ad hoc support to the Engagement department, assist with the organisation and promotion of their events, and offer administrative assistance as required.

Person Specification:

• Passionate and eager to expand marketing expertise, with a proactive approach to learning and developing a diverse set of marketing skills, including digital and traditional methods.
• Exceptional verbal and written communication abilities, with a strong grasp of tailoring messaging to different audiences and utilising design and imagery effectively to enhance marketing content.
• Detail-oriented and consistent, ensuring all marketing materials and communications are of high quality, accurately presented, and aligned with brand standards.
• Proficient in digital tools and platforms, including email marketing systems, website content management systems (CMS), customer relationship management (CRM) databases, and experience with Adobe Photoshop, Premiere Pro, or similar.
• Confident in face-to-face interactions with stakeholders, demonstrating professionalism and composure at conferences, exhibitions, and other events while representing the organisation effectively.

The deadline for applications is Monday 11th November 2024.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

ORCA believe that everyone who cares about whales and dolphins can play an active role in safeguarding their future, and we are looking for an Individual Giving Manager to develop an individual giving focussed strategy that can help secure our conservation work for the future.

We are looking for a fundraiser with experience across a range of digital giving channels and has a keen understanding of different donor journeys and is able to create high quality, targeted communications aimed at a broad range of stakeholders.

The ability to manage digital channels such as social media, web content and CRM-led communications is essential, particularly for memberships/regular giving and donor recruitment and retention.

ORCA have set ambitious but achievable growth targets over the next three years of:

• 2025: £25,000 increase in individual giving income vs 2024
• 2026: £75,000 increase in individual giving income vs 2024
• 2027: £150,000 increase in individual giving income vs 2024

This is an opportunity to build on existing individual giving income streams and catapult ORCA into the next phase of it’s growth by providing a solid financial foundation for the future of our conservation work.

This role would particularly suit someone who is looking to take their first step into a senior fundraising management role within the conservation sector

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re here for anyone affected by breast cancer. And we’re only here because of the amazing people that work with us.

We’re looking for a marketing officer to join our busy brand marketing and planning team, to work on our health information and support marketing. It’s an exciting time to join the team and Breast Cancer Now as we continue to make progress towards our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.

You’ll be working closely with services, nursing and health information teams and responsible for delivering innovative and effective marketing communications which grows awareness of Breast Cancer Now’s health information and support offer amongst key audiences.

You’ll use your skills and experience to work across a full range of paid and owned channels to collaborate with both in-house and external, creative and media agencies to increase the reach and engagement of Breast Cancer Now’s support offer by planning and implementing targeted communications and campaigns.

About you

You will have good experience managing marketing campaigns across a range of media channels and a demonstrable interest in health marketing.

A well organised person with excellent communication skills, you will be confident managing external agencies and suppliers, as well as an in-house creative studio and in house digital team.

We have a wide portfolio of campaigns that sit closely with teams across the whole organisation and you will work closely alongside internal stakeholders – all of which require excellent relationship building and stakeholder management skills. You will need to be comfortable managing several campaigns simultaneously as well as enjoy looking for fresh ways to deliver long-standing campaigns.

If this sounds like you, we’d love to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 11th  November 2024 at 9am

Interview date: Monday 18th, Tuesday 19th and Wednesday 20th November 2024

Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.

Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.

Key Responsibilities

• Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
• Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
• Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
• Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
• Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
• Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
• Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
• Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
• To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
• Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
• Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
• To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
• To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
• Travel to meetings in the UK and overseas where necessary.

Staff Benefits

• Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
• Season Ticket Loan
• 1-day additional holiday each year to a maximum of 30 days annual leave
• Additional days off over the Christmas period
• Cycle to Work Scheme
• Enhanced maternity and sick pay benefits, subject to length of service
• 6.1% employer pension contribution
• Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. 

Application Process

Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.

The full job description and person specification is provided as a PDF with this job advert.

Note: The deadline for applications has been extended until 30 November.

The Talent Set are delighted to be working with a fantastic health organisation to find their Marketing Executive.

The charity offers a flexible working environment, with hybrid working once per week from their London office.

The Marketing Executive will be responsible for carrying out a multitude of different initiatives and innovative campaigns across a variety of platforms to meet the needs of the case management division. Reporting into the Marketing Manager, this role requires a creative and proactive individual who thrives on collaboration to achieve the best results, with the determination and know-how to get things done.

Key Responsibilities:

· Develop our existing case management social media strategy to drive engagement and build our digital presence making best use of Hootsuite.

· Create brand-aligned content for use across several platforms to support organic traffic growth using SEO best practices.

· Support the development and execution of campaigns to drive brand awareness and candidate acquisition.

· Plan, design, and create comms to our client database using MailChimp.

· Assist in the management and maintenance of our portfolio of websites.

· Monitor campaigns and report regularly on performance.

· Research and analyse market trends, demographics, competitor services, footprint and other relevant information to form marketing strategies.

· Work with the wider Marketing team to advance detailed marketing plans for all marketing channels.

· Collaborate with the Business Directors of each Case Management company to generate content for their platforms and assist with additional marketing support.

· Support planning, coordinating and executing events including arranging the delivery of marketing materials, managing aspects of event logistics and gathering feedback to continuously improve future events.

· Curating content for collateral including brochures, adverts and flyers and using written skills to create content where necessary.

· Formatting internal documents to meet brand guidelines and tone of voice.

Person Specification:

· Experience creating social media campaigns.

· Knowledge of Adobe Creative Suite or Canva.

· Strong communication skills.

· Outstanding copywriting and proofreading ability, with fantastic attention to detail.

· Excellent written and verbal communication skills.

· Proficiency in digital marketing tools and platforms, including social media and content management systems.

· Exceptional organisational skills with the ability to manage multiple projects simultaneously.

· Creative thinker with a strong attention to detail and problem-solving abilities.

· Ability to work both independently and collaboratively in a fast-paced environment.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Digital Fundraising Manager

Apply by 17.00 11th November 2024

About Restless Development

Restless Development is a global non profit agency. We support the collective power of young leaders to create a better world. We are independently registered and governed in nine countries (India, Nepal, Sierra Leone, Tanzania, Uganda, UK, USA, Zambia and Zimbabwe) bound together by our vision for youth power. We run youth-led programmes to tackle the issues that young people care about the most –  We also run the Youth Collective – a growing network of over 4000 local youth civil society groups and organisations in 185 countries. We are committed to creating an agency that walks the talk on power shifting, using the power shifting checklist, both internally and externally.

Our approach to safeguarding

Restless Development considers the welfare and protection of children, young people and vulnerable adults to be an organisational imperative with primacy over the success of programmes or strategic objectives. We recognise that safeguarding is everyone’s responsibility and we expect all of our staff, volunteers and partners to ensure we protect the communities in which we operate from harm and abide by our Safeguarding Policy.

About the role

The Digital Fundraising Manager is a key member of the Philanthropy team, responsible for planning, implementing, and optimising digital fundraising campaigns in the UK and US. This role will drive revenue growth through online channels, including email campaigns, social media, website fundraising, and other digital initiatives. The ideal candidate is a strategic thinker with a deep understanding of digital fundraising tactics, a creative mindset, and the ability to analyse data to make informed decisions.

You’ll report to our Head of Fundraising - setting your strategy, reporting on whether plans and income are on track, and discussing how you’re dealing with any financial shortfalls, with a mindset focused on significantly expanding our unrestricted income streams.

In 2024/25 the Fundraising Team is aiming to raise circa £1.9m – a critical element of Restless Development’s overall income of around £10m, the rest of which primarily comes from institutional funders and trusts/ foundations and is restricted to particular programmatic work.

Key responsibilities

• Digital Fundraising Strategy: Develop and execute a comprehensive digital fundraising strategy aligned with the organisation's goals and objectives. Identify key digital fundraising opportunities and implement strategies to optimise online giving.
• Email Marketing: Create and manage email campaigns, including crafting compelling content, designing engaging emails, segmenting lists, and conducting A/B testing to increase donor engagement and conversions.
• Social Media Fundraising: Oversee social media fundraising campaigns, leveraging platforms such as Facebook, Instagram, and Twitter to drive donations and supporter engagement.
• Website Fundraising: Manage and improve the online donation process on the organisation's website, ensuring an easy and secure donation experience for supporters.
• Content Development: Collaborate with the Communications team (including a Digital Communications Manager counter-part) to create persuasive fundraising content, such as donation appeals, impact stories, and success narratives to inspire supporters.
• Donor Engagement: Foster relationships with existing donors through personalised online interactions, stewardship emails, and recognition activities.
• Analytics and Reporting: Track and analyse digital fundraising performance, providing regular reports on campaign results, identifying areas for improvement, and making data-driven recommendations.
• Compliance: Stay up to date with digital fundraising regulations and best practices to ensure that the organisation complies with all relevant laws and standards.

Job title: Digital Fundraising Manager

Location: Waterloo, London

Salary: £42,059 (Band-0)

Preferred start date: January 2025

Length of contract: Permanent

Reports to: Head of Fundraising 

Expected travel: Some occasional travel around the UK and overseas. Occasional evening and weekend work for which time off in lieu will be given.

About you

We are looking for people with the right competencies and skills for the role, and who demonstrate the personal qualities consistent with our values.

Our value: HEART - We are who we serve. We are brave.

• Values led - Upholds a values-led culture across the Hub or International Unit, inspiring a Restless passion and professionalism amongst all others. Considers the Restless Values when making decisions and taking measured risks at a strategic level.
• Innovation - Creates an enabling environment for innovation across the Hub or International Unit. Takes measured risks and solves complex issues with creativity and innovation. Maintains a focus on aligning the organisational vision for long-term growth in a changing world.

Our value: HEAD - Delivers Quality. We are 100% professional.

• Delivers quality - Drives quality across the Hub or International Unit by holding all teams to account for high performance and value-for-money. Ensures the Hub or International Unit is effectively and efficiently resourced to deliver quality against strategic priorities.
• Decision making - Drives change across the Hub or International Unit by considering the long term impact of risks and strategic decisions to multiple teams.

Our value: VOICE - We generate leaders. We are proud to carry the banner for youth-led development.

• Leadership - Leads strategy development and creates a compelling organisational vision. Is accountable for performance at a Hub or International Unit level. Develops leadership in others for future growth of the organisation.
• People development - Builds organisational capacity by creating a culture of continual learning through performance management, training, coaching and mentoring; aligning their own personal and professional development to current and future organisational needs.

Our value: HANDS - We are in it together. We listen and learn.

• Effective communication - Builds consensus and commitment amongst staff and major national partners. Confidently anticipates and responds to challenge or resistance in difficult circumstances. Coaches others to communicate strategically.
• Collaboration - Is a role model for collaboration at a national, regional and global level; frequently contributing to internal processes and decisions. Leads participatory decision making and strategy development.

Skills and experience

Essential

• 3+ years of experience in digital fundraising and communications in a nonprofit setting.
• Proficiency in digital fundraising tools, email marketing platforms, and donor management software (experience with Salesforce and Dot Digital preferred).
• Strong analytical skills and the ability to interpret data to drive strategic decisions.
• Excellent written and verbal communication skills.
• Creative thinking and a passion for storytelling.
• Ability to work collaboratively within a team and cross-functionally with other departments.
• Knowledge of best practices in online fundraising and a commitment to staying up to date with industry trends.

Desirable

• An understanding of international development, in particular the youth sector
• Up to date knowledge of the sector, including the setup of the Fundraising Preference Service and General Data Protection Regulation changes

Restless Development is an Equal Opportunities employer and welcomes applications from all sectors of the community. Restless Development will ensure that no applicant or staff member receives less favourable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

What we do for you

Remuneration

We are proud to commit to a transparent global salary scale, ensuring a fair and comparable system of pay across all global locations. In addition to salary, we offer pension contributions and other benefits in accordance with the local Hub.

Values and Culture

At Restless Development, we’re proud that the strength and integrity of our Values has been recognised by staff, young people, donors and others who we work with.  Beyond this, we have a culture of recognising and celebrating both our Values and our global achievements with monthly Values Champions and an annual Values Day.

Work-life Balance

It goes without saying that we work hard at Restless Development. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:

• 24 days annual leave (in addition to public holidays and with an extra day of annual leave given for each full year of service, up to a maximum of 28 days).
• Birthday Leave
• Access to flexible working.
• Generous study leave, maternity, paternity or adoption leave, and other leave allowances.

Professional Development

Restless Development is proud to be an employer who recognises potential and invests in the development of its staff.  We are committed to the professional development of our staff through:

• Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job. 
• Regular performance management.
• Training and development opportunities, including supporting our staff to identify mentors both within and outside of the agency.
• Quarterly Staff Workshops for all staff to give and receive agency updates, receive training, and socialise.

Travel and Medical Insurance

When travelling abroad with work, all staff will be covered by Restless Development’s travel and medical insurance.

To Apply

Please submit your CV and a cover letter that provides tangible examples of how your skills, knowledge and experience will support your ability to perform the key priorities outlined in the above job description (using no more than 750 words)