Digital And Communications Manager Jobs
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Magistrates are the unsung heroes of the criminal justice system, and it's fair to say that justice would grind to a halt without them. We're the Magistrates' Association – the membership body for England and Wales's magistrates – and we’re here to give magistrates a voice and to support them to be the very best magistrates they can be. We work with members and collaborate with the judiciary and across the wider legal industry to develop policy and to advocate for change on behalf of our members.
Magistrate, our quarterly magazine, is our most popular member benefit. Over the past two years we have developed and refined it, and it is consistently rated very highly by members as a key source of advice, information and inspiration.
The role
We are looking for a new Editor and Content Manager to lead the production of the magazine, help specify and develop a new digital version to run alongside the printed magazine, and to support the wider communications team, especially with content creation and the website.
What you will be doing
You will work closely with members, staff and suppliers to commission, edit and polish articles for the magazine and ensure that every page is top-quality and that it goes out to members on time and on-budget. On any one day in this exciting and varied role, you could be interviewing members for stories and spotlights, writing engaging articles for the magazine or our website, creating new website pages or editing existing ones, or sourcing on-brand images and photos.
The print magazine is very popular, and we now want to develop a winning digital version alongside the printed version, so one of your responsibilities will be to work with colleagues to oversee its digitisation.
You will also be part of our small but dedicated communications team, which is responsible for delivering not only the magazine, but also the MA’s successful media relations, social media posts and engagement, and the majority of our website content.
It’s an exciting role and, because we have a small staff team, you’ll have ample opportunities to work with colleagues and develop your skills.
Role details
Position: Editor and Content Manager
Responsible to: Head of Marketing and Communications
Location: We’re currently working 100% remotely. We are looking for an office site in the south bank/ Vauxhall area of London, so ideally you would be able to work in that area at least one day per week.
Hours: 21 hours per week (part-time). You could work these hours in three full days or spread over four or five days.
Salary: £35,000 per year (pro-rata)
Annual leave: 25 days annual leave (not including bank holidays) – again pro rata’d.
How to apply:
Click the Quick Apply button below. Please read the application pack for the role. You’ll be asked to answer a couple of questions, and submit your CV and a supporting statement.
Interviews will take place between Monday 28 October and Wednesday 6 November, although we may call early applicants for interview before these dates.
Closing date: noon on Monday 21 October 2024.
Please note: we are actively reviewing applications. This advert may close early if a successful candidate is found.
The client requests no contact from agencies or media sales.
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Job Title: Youth Voice Manager
Reporting To: Head of Youth Engagement
Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)
Contract: Full Time, Permanent
Salary: £36,000
Benefits:
- Enhanced policies including 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Remote and flexible working;
- Company Health Insurance;
- Excellent opportunities for training and career progression.
About The Mix
The Mix is the UK’s leading digital charity for under 25s, reaching over 6 million young people each year.
Whatever issue a young person is facing, The Mix is always there for them - via our website, over the phone
or via social media. Our support is free, confidential, and anonymous and can be accessed wherever young
people are.
We connect young people to experts and their peers to talk about everything from money to mental health,
homelessness to jobs, break-ups to drugs and more. No topic is out of bounds, and we are completely
non-judgemental.
The Mix’s mission is to empower every young person to make an informed choice about their wellbeing,
whether that’s through our peer-led and moderated community, multi-channel helpline, counselling
service, crisis support messenger or our range of support content.
We aim to put young people at the centre of everything we do; we use our service data and collaborate
with under 25s to inform every aspect of our services and our wider work. We use youth voice work to share
a platform with young people and put their views and experiences at the centre of the conversation.
Key Responsibilities
Oversee the Youth Voice programme
- Oversee the day to day running of The Mix’s Youth Voice programme, ensuring its alignment with
The Mix’s strategy - Lead the management of a database with 500+ young people, overseeing monthly reporting and
data reviews - Cultivate and maintain a safe, inclusive, and engaging environment for active youth participation
- Matrix manage a team of dedicated Youth Voice staff leads, providing guidance, support, and
fostering collaboration - Design and deliver Youth Voice training for all staff to equip everyone for meaningful involvement
of young people in their work - Advocate for the meaningful involvement of young people in all aspects of The Mix’s internal and
partnership work from ideation through to evaluation - Collaborate with internal teams and prominent brands and organisations to integrate youth insights
into decision-making processes - Lead Youth Voice projects, emphasising the amplification of young people’s voices while managing
- timelines and budgets effectively
- Ensure the effective implementation of safeguarding measures in the Youth Voice department,
creating safe spaces for participation and maintaining compliance with safeguarding policy
and procedure - Work with the safeguarding team to build a culture of transparency and safety across
the organisation - Possible line management of officers and interns
Design engagement opportunities
- Design and implement a wide range of youth engagement opportunities, tailoring approaches to
resonate with diverse groups of young people - Work alongside the Senior Engagement and Training Officer to launch new Youth Voice roles as part
of our community strategy, offering training support and taking the lead in ensuring their success in
these roles - Quality assure all session plans and engagement activities across the organisation
- Actively work to engage lesser heard groups of young people in our programme
- Ensure that all engagement opportunities are accessible, and inclusive of all young people
Community Strategy
- Ensure young people are at the heart of The Mix’s youth-led community, across a range of digital
platforms including social media - Support the community team when needed
- Any other duties as required
Person Specification
Essential
- A commitment to advocating for young people’s voices and ideas, with a drive to support and create
opportunities for them to have ownership of spaces that they use - Experience embedding youth participation frameworks within organisations
- Knowledge and understanding of Youth Voice frameworks and models
- Experience in group facilitation and an understanding of the co-design process
- Experience overcoming key obstacles in embedding youth voice frameworks
- Strong written communication and the ability to demonstrate empathy through written word
- A clear understanding of digital tools that young people use - including social media
- Experience delivering Youth Voice activities
- A youth work qualification or equivalent work experience
- Excellent organisation and administration skills with high attention to detail
- Excellent written and oral communication skills
- Experience of working within safeguarding frameworks
Desirable
- Experience of recruiting, managing, engaging and retaining volunteers
- Experience leading a team, either as a senior practitioner or as a line manager
- Experience managing projects including budgets
- Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
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CISV International are looking for an experienced administrator to join the Risk Management and Safeguarding team as the Risk Management Support Officer.
The role will focus on supporting the International Risk Management and Safeguarding Lead and the Safeguarding Support Officer to handle the smooth running of the department as well as to help develop the Risk Management provision for our global members.
The key responsibilities of this role include:
- Leading on Risk Management administration projects
- Being the gatekeeper for the incident case management system, ensuring all reports and evidence are logged appropriately
- Helping to ensure volunteers comply with training requirements and supporting the development of training resources including online training packages
- Analysing data and statistics to assess seasonal performance of programmes and events
- Using standard Microsoft Office software to produce accurate reports and spreadsheets
We are looking for someone who is experienced and enthusiastic about joining an exciting, international organisation. You will need to be sensitive to working with people from different cultures all around the world. An understanding of working with volunteers would also be of benefit. As this role will be part of the Risk Management and Safeguarding team there is sometimes the potential to be dealing with very sensitive material involving safeguarding or child protection issues so you will need to be both resilient and adaptable.
Please see the full job description for more detail.
ABOUT CISV
CISV International is a global organisation dedicated to educating and inspiring for peace through building inter-cultural friendship, cooperation and understanding. Founded in 1950, today we are a federation of over 60 National and Promotional Associations with over 200 Chapters or local groups.
Through our innovative, fun, non-formal ‘learning by doing’ programmes we help our young participants develop to their full potential as future leaders and active citizens, to make a difference in their communities and the world. We also give them the opportunity to build global friendships and networks that will last them a lifetime.
Salary: £25,000-27,000 per year, depending on experience.
Hours: full time, 35 hours per week
Annual leave: 23 days per year pro rata
Closing date: please apply as soon as possible - we will be interviewing on a rolling basis with the intention of filling the post by the beginning of November ideally.
How to apply: Please send a copy of your CV and cover letter. If you would like to discuss the role please contact Angela Forster, International Safeguarding and Risk Management Lead.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is seeking a Digital Inclusion Coordinator to join our home visiting digital inclusion team funded by Central North West London NHS Foundation Trust. The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.
The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster’s other services including digital inclusion group sessions and dementia activities.
The role will demand a division of time in the office and in client’s home in Westminster.
Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications of speakers of Westminster and Kensington & Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).
The client requests no contact from agencies or media sales.
Digital Storyteller
Salary: £28,701 per annum - FTE (35 hours per week)
Contract: Fixed term for 2 years, with the possibility of extension
Combine your passion for nature with your digital skills! We’re looking for a talented communicator who can tease out stories from across the Trust and turn them into compelling social media content. You might be out and about across Cumbria, gathering content at our sites and with project teams, or in the office putting together videos and infographics.
You’ll need a strong understanding of the social media landscape and an ability to select and tailor content for different channels, finding ways to increase supporter engagement and reach diverse audiences. You’ll also be great at explaining your ideas – from the serious to the silly – and getting people involved.
Our ideal candidate is a first-rate copywriter with confident photography and videography skills. You’ll need to have experience with video editing and graphic design tools, and plenty of creative energy to keep our content fresh.
You’ll work closely with our Digital Engagement Officer and will have access to a training budget to help improve your skills.
Key responsibilities:
- Planning and creating content for our social media channels, to support the Trust’s objectives and communication strategies.
- Liaising with staff from across the Trust to understand the scope of our work and ensure that project communication requirements are fulfilled.
- Communicating effectively and consistently with staff and other key stakeholders to ensure engagement remains high and the impact of social media is clearly understood.
- Identifying opportunities to widen our reach and impact, from working with influencers to developing a Cumbria Wildlife Trust presence on new channels.
About us
Cumbria Wildlife Trust cares passionately about wildlife and wild places – we’re here to put wildlife back into our land and seascapes to make Cumbria a wilder county with more space for nature. We restore and connect wild places, work with nature to tackle the climate emergency and support people to take local action for wildlife. With a dedicated team of skilled and professional staff working closely with volunteers, partners and thousands of supporters, together we’re creating a wilder future for Cumbria.
CV's will not be considered.
Due to the high volume of applications, it is not always possible to respond to non short listed candidates, If you do not hear from us within 14 days of the closing date, please assume that your application was not successful.
The closing date for applications is 9am on 7 October 2024 (please note that late applications will not be considered).
Interviews will be held on 22 October 2024 at our Headquarters in Kendal.
Cumbria Wildlife Trust is devoted to the conservation of the wildlife and wild places of Cumbria.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Send My Friend to School Campaign Manager
This is a full time post, based in central London Salary: £40,291
The coalition
Send My Friend to School is a UK civil society coalition of international development NGOs, teachers’ unions and charities.
It brings together young people, politicians, teachers, civil society and the media in joint campaigning to demand quality education for all children across the globe. Each year thousands of schools and young people take part in the campaign, teaching young people the power and importance of using their voices in chorus with others across the globe to create positive change.
Send My Friend to School is the UK coalition of the Global Campaign for Education movement which is present in over 90 countries around the world.
Location
This role will be employed by Send My Friend to School Steering Group member Results UK, on behalf of the Send My Friend to School coalition, and will be based in Results UK’s office near Waterloo. Hybrid working is in place whereby staff are required to work from the office at least 2 days a week.
Terms & Conditions
This is a full time (35 hours per week), permanent post, with a 3 month probation period. There is likely to be occasional evening and weekend work involved, for which time off in lieu will be received. Holidays are 25 days pro rata per year plus bank holidays. Results UK’s terms and conditions of employment will apply.
Line Management
Although working solely on Send My Friend to School coalition activities the Campaign Manager will be employed as part of the Results UK team. Consequently, they will be formally managed by the Results UK Head of Parliamentary Advocacy in terms of workplace-related and employment issues.
The postholder’s work objectives will be agreed and monitored by the Steering Group and the postholder will report to the Steering Group on work priorities, objectives and outcomes.
Role Description
The purpose of this role is:
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Lead the development, implementation and monitoring of the Send My Friend to School campaign
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Coordinate the Send My Friend to School coalition, engaging the membership, managing the finances and coalition communications, and offering support to the working groups
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Line manage the Send My Friend to School Campaigns Officer
Key Responsibilities
Lead the development, implementation and monitoring of the Send My Friend to School campaign
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Lead the development of a collaborative campaign strategy on a selected theme under the umbrella of Sustainable Development Goal 4
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Develop a campaign narrative based on the selected theme) which our schools audience can readily engage with and be motivated by
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Manage the design and production of schools materials and learning resources, including sourcing suppliers, story gathering in conjunction with coalition partners, content production and editing
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Oversee the development and promotion of a creative action which is appropriate for a schools audience, is highly innovative and allows for varied levels of engagement and activity: work with coalition colleagues in devising and promoting the campaign through member organisations’ networks and more widely through additional education channels, social media and websites, to ensure mass participation
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Manage the development and promotion of the Send My Friend to School website, social media, e-communications to supporters and writing and editing engaging digital communications
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Be accountable for the coalitions’ youth work activities (Campaign Champions Programme and Young Ambassadors Network) that are managed by the Campaigns Officer
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Coordinate monitoring, evaluation and learning for the campaign
Coordinate the Send My Friend coalition
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Manage internal communications for the coalition and undertake engagement work with coalition member representatives to ensure active participation in coalition activities, good information flows, and to help ensure that activities across the coalition are well aligned and strategic
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Be the first point of contact for existing and potential coalition members and developing new partnerships, for instance with other campaigning organisations working on education for all
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Organise Joint Working Group and Steering Group meetings, ensuring that minutes are written up (by Campaigns Officer) and action points are taken forward
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Manage the coalition budget and financial reporting to the Steering Group, and undertake an annual fundraising drive from coalition members
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Maintain and update the website with news, publications and relevant content and ensure member lists and email groups are kept up to date
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Act as the UK link person with GCE International – the primary point of contact for GCE regionally (Europe and North America) as well as internationally/globally - researching and compiling coalition updates where required, participating in international conference calls, fielding appropriate information to coalition members and collating feedback as necessary
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Collaborate with working group members and the APPG secretariat on planning and delivery of activities including policy papers, launch events or meetings with parliamentarians
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Support coalition colleagues in gathering and collating inputs on policy documents, meetings, events, campaign plans and activities
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Where fundraising opportunities exist engage the coalition to increase and diversify its funding base and enable expansion of the schools campaigning activities
Line Management
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Line management of the part-time Send My Friend Campaigns Officer
Other responsibilities
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Undertake any other duties, appropriate to the post, as requested by the Steering Group
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Work out-of-hours and at weekends as necessary to provide effective support when needed, for example during party conferences or parliamentary events
Person Specification
Knowledge and Experience
Essential
Demonstrated skill and effectiveness in building partnerships or coalitions
Proven experience of developing and delivering change campaigning
Complex project management involving multiple stakeholders
Management of budgets and financial reporting
Experience of measuring impact, tracking response and implementing improvements
A good understanding of the UK schools market / working with young people
Knowledge and experience of advocacy and campaigning work
Experience of using website content management systems, email marketing providers and social media
Desirable
Knowledge of global education challenges and debates
An understanding of the rights-based approach to international development
Strategic knowledge of advocacy and influencing.
Fundraising and grant management experience
Line management experience
Skills and Abilities
Essential
Excellent interpersonal skills and behaviours, including relationship building and effective negotiation
Ability to think creatively and involve others in the process of campaign development
Ability to work fast and maintain accuracy: must be able to meet task deadlines quickly and well, working under pressure.
Ability to manage and prioritise own workload – must be able to think ahead and schedule tasks amid conflicting demands.
Ability to work independently and proactively with minimum supervision.
Accuracy and attention to detail
Excellent written and verbal communication skills
Here are a few of the benefits of joining us, in addition to the salary, pension and annual leave outlined at the top of this document.
Work-life balance
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We offer flexible working so you can manage work around your own needs. Due to the part time nature of this role we are happy to discuss a range of different options on how to manage this role including school hours or term time only.
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Hybrid working means you don’t have to be trapped in a long commute every day and don’t have to be London based.
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Staff members have their birthdays off as a bonus day of leave and we close the office between Christmas and new year so you don’t need to take leave.
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We subscribe to the Bupa employee advice line – free confidential access to financial and legal advisors as well as telephone and online counselling sessions.
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In addition we run training on mental health at work and have named mental health first aiders who can be contacted in confidence if you would like help finding support.
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All staff have the opportunity to join working groups outside of their work areas according to their interests. Our staff wellbeing team explores how we can improve our staff wellbeing - most recently publishing a comprehensive guide - and reviews what we have done to date.
Anti-oppression
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We offer half a day’s anti-oppression learning leave each year
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As well as making reasonable adjustments, we support our staff in making applications to the Access to Work scheme to get. additional equipment where needed.
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We offer disability leave for disabled colleagues to manage specific needs they may have without having to give up their holidays.
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We have a staff working group on anti-oppression which helps to develop our work on anti-oppression and identify gaps in our current work.
Partnerships
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Results UK hosts 3 other organisations working on specific aspects of global health and education, so you benefit from other perspectives and get an in-depth understanding of other work going on in the sector.
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We are part of the ACTION global health partnership which brings together CSOs from around the world to share learning and coordinate advocacy.
Equality, Diversity and Inclusion
At Results UK, we believe in equality, diversity and inclusion, and that it should be the norm. As well as this being an issue of equality and fairness, we recognise that diverse and inclusive organisations are some of the most productive and impactful.
As an organisation, we are aware of the underrepresentation of certain groups and communities in our sector. These include - but are certainly not limited to - people from Black, Asian and minority ethnic (BAME) communities, refugees, people with disabilities and people from lower socio-economic backgrounds.
We want to change this and are committed to playing our part as an organisation. As a committed equal opportunities employer, we actively welcome applications from people of a wide range of backgrounds, skills and abilities, recognising the value that these different perspectives bring to our organisation.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.
It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.
We are looking for a Communications Coordinator.
Help us make more happen at one of the UK’s leading universities, UCL. We’re looking for someone to take our digital communications forward, grow our social media channels, and keep us at the cutting edge of content and trends. You’ll run the day-to-day operation of our primary digital channels, including social media, and support other teams across the charity to use their digital channels effectively, making sure our communication is consistent and high-quality.
This is a full time and permanent role. This role is also a hybrid working role, where 40% of the role will be on campus based.
Have you got experience of delivering communications campaigns to diverse audiences? Have you got good working knowledge of effective marketing and communications practices? If the answer is yes, then we want to hear from you.
Our ideal candidate will plan, create and publish a regular schedule of high quality and engaging content across our digital communications channels, including through newsletters and social media, delivering a consistent brand experience, messaging and tone of voice for key audiences. The right candidate will work with creators to develop content that is relevant to our audience and supports our priorities. Where required, create original content to support specific projects and campaigns. The successful role holder will also be responsible for content on our websites and digital assets, ensuring content is high quality, accessible and reflects the organisation’s values.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Employment Services Manager (West Midlands)
Location: Birmingham– hybrid working, with a minimum of 2 days a week in the office.
Salary: £35,000 - £39,000
Hours: 37.5 hours per week, with occasional evening or weekend work (TOIL provided)
Contract: Permanent
Language Requirements: Fluent in English
Overall purpose
Your primary responsibility will be to lead Breaking Barriers’ employment programme in Birmingham and the West Midlands, and support the Senior Employment Services Manager and Director of Services in ensuring high standards of quality and efficiency in the support we provide to clients.
Working closely with the Senior Employment Services Manager, you will take ownership of delivery within this region and lead on the delivery of the contract, including maintaining effective external stakeholder relationships and providing accurate and timely reporting. You will line manage and support a team of Employment Advisers (“Advisers”), enabling them to provide high-quality support to clients and coordinate the day-to-day operational activity which keeps our programmes running.
You are a highly organised and effective worker who knows when to adopt a creative approach and when to follow the established process. You will have an empathetic manner, be willing to go the extra mile to support clients and be proactive in looking for ways to improve our service. Lived experience would be helpful but is not essential.
In addition to exceptional people skills, you will be a strong communicator and possess meticulous attention to detail. You will be confident working autonomously, helped by excellent time management skills and the ability to prioritise and cope with interruptions.
You should have at a demonstrable track record of transferrable work experience in coordinating service delivery, projects or programmes, or another relevant field. Equally important is a demonstrable commitment to working with marginalised populations who face barriers to employment, particularly refugees. A strong interest in employability support and experience delivering employment programmes or careers advice would be a strong advantage.
For our part, we offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference in people’s lives.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
- Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Which location you are applying for
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Supporter Care Manager
REQ000786
£36,489pa
Woking Surrey GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Supporter Care Manager to join our Supporter Income and Engagement team to help embed and nurture a supporter-centric culture within WWF UK.
As Supporter Care Manager, you will be responsible for developing your team and helping to foster a culture of excellence, accountability, and teamwork, where vision is shared, quality and service standards are outstanding, and success is celebrated. This will include working with all members of the wider Supporter Care team, including 2 other Supporter Care Managers, and line managing a small team of Supporter Care Specialists. You will build rapport with supporters and continually drive efficiency, innovation and quality of processes and services to maximise supporter satisfaction and retention.
We’re looking for someone with:
· Used to leading & developing team members.
· Experience of successfully managing complex customer enquiries/complaints.
· Good understanding of Supporter Operations role in ensuring supporter satisfaction, retention & loyalty.
· Knowledge of risk management & contact databases.
· Understanding of compliance within a customer-facing environment, including GDPR, PCI DSS & safeguarding procedures
· Strong communication, team working & interpersonal skills.
Benefits, rewards & location
The salary for this role is £36,486. We also offer a full benefits and rewards package including:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays
· Flexible working options
· 5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities
· Regular wellbeing initiatives.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with hundreds of projects around the world and millions of supporters.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.
We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.
We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.
How to apply and the recruitment process
Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where everyone has an equal opportunity to thrive. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives.
The Youth Leadership Programme Manager will work on a nationally funded project developed in collaboration with local young people, NHS North East London, and the University of Hertfordshire. They will play a key role in supporting young people who live in the area, and the adults who work with them, to learn and work together to explore how participation can improve the health and wellbeing of local young people.
The role will manage our Young Advisors Team, supporting them to develop the skills, confidence and agency to play an active and equitable role within the project. The project will be guided by the values of co-production (being human, inclusive, transparent, and challenging) to ensure that all forms of experience are valued equally, and power imbalances addressed openly.
The post requires a high degree of flexibility around working days and hours as well as the ability to travel within North East London to support the meaningful involvement of young people in the project.
What it’s like to work at Community Action Redbridge?
We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do.
We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive and feel recognised and valued for the work they do.
We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, a travel loan and cycle to work scheme.
How to apply
Please download the application pack from our website and return your completed application by 11.59pm on Sunday 20th October 2024.
Interviews are expected to take place the week commencing 28th October 2024.
The client requests no contact from agencies or media sales.
Salary: £50,000 - £55,000 depending on experience
Hours: Full time, 37.5 hours per week
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring they pay their employees fairly, they offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.
Closing date: Sunday 29 September 2024
Interviews will be held on 10 or 11 October 2024
No agencies please
Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.
Kidney disease already affects ten per cent of the UK population – and it’s growing. Yet despite 7.2million people already living with kidney disease, too few are talking about it or understanding the risks – you’ll play a key role in helping us change that. Now more than ever, it’s vital that we’re able to drive awareness and understanding of the condition and move forward in our mission to end kidney disease.
As we continue to invest in our marketing and communications, we’re looking for a head of marketing and communications who can bring their skills and experience to significantly grow awareness and engagement with key audiences.
You’ll have demonstrable experience as a marketing and communications leader within the charity sector, able to inspire and motivate a team and drive forward ambitious plans that will increase engagement with priority audiences including patients, supporters, researchers, medical professionals and partners.
You’ll also be adaptable and creative, able to work with a wide variety of internal teams and external stakeholders, to bring our charity activities and stories to life, building on existing channels and supporting new growth.
If you are interested in the position, please complete the online application form and submit together with your CV.
We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.
About Kidney Research UK:
Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.
At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.
Over the last ten years we have invested more than £58 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.
Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.
Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.
You may have experience in the following roles: Marketing and Communications Manager, Head of Communications, Head of Digital Marketing, Senior Marketing Manager, Communications Director, Marketing Director, Digital Communications Manager, Public Relations Manager, Engagement and Outreach Manager, Brand Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.
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Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.
It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.
We are looking for a Graphic Designer (maternity cover).
We’re looking for a mid-weight Graphic Designer to work in-house to create artwork for marketing and communications campaigns across a wide range of media, including print, digital, animation, and video. Working under the direction of the Senior Graphic Designer and within the Communications and Engagement team, the Graphic Designer will work across a range of different projects supporting the priorities of the charity.
This is a 6 months’ full time maternity cover role. This role is also a hybrid working role, where 40% of the role will be on campus based.
Have you got experience developing visual identities for campaigns, working with brand guidelines, working as part of project teams, and developing creative from concept through to production? Are you proficient in using specialist software, video making equipment, and editing software? If the answer is yes, then we want to hear from you.
Our ideal candidate will contribute on the application of our brand to all promotional collateral across a range of applications including print, digital, animation and video in line with our strategic objectives. The right candidate will respond to creative briefs promoting our services and activities demonstrating creative flair and effective use of layout, typography, imagery and colour. The successful role holder will also provide specialist and technical support to colleagues on matters relating to design and advise on brand application to support their marketing and communications activity.
The client requests no contact from agencies or media sales.
Calling all passionate and dymanic PR professionals, come and join our supportive and friendly team to have the opportunity to have a big impact with the hundreds of charities Cranfield Trust supports every year.
In this role you will have the opportunity to create compelling content, news releases, thought pieces and features for the media, Trust’s website and social media to raise brand awarenss and drive enagement.
You will lead on reviewing data and generating insight from across our services and conversations with charities to create content for reports, media stories and social media. You will also create PR opportunities with our Regional Managers and the amazing charities we support across the country.
You will be creative in your ideas, have a ‘can do’ approach and be very good at working on your own initiative to deliver agreed plans. You’ll be happy to pick up the phone or to meet people both in person and online to explore ideas and build relationships.
Working with the Head of Communications, and alongside our Senior Marketing and Communications Officer you will have the opportunity to help shape our communications plans, priorities and the way we work in our team.
As well as working in a caring and considerate team, you will also benefit from:
- Annual leave entitlement of 33 days inclusive of Bank/Public Holidays, rising to additional 5 days (pro rata) Christmas leave entitlement after five years of service
- Auto enrolment pension scheme with option to elect personal scheme contributions
- Opportunity for hybrid and flexible working
- Employment Assistance Programme through ‘Health Assured’ offering 24/7 telephone support and access to face to face services such as counselling
- ‘Bright Exchange’ marketplace for discounted goods and services
For the job decription, person spec and full details about the role, please see the recruitment pack below. You'll also find contact details in the pack if you have any questions.
As a key member of our small, dedicated team, you will be instrumental in developing and marketing Icon membership while delivering exceptional customer service. Your role involves proactively engaging with members by processing their applications, managing renewals, addressing inquiries, and performing various administrative tasks.
In addition to member engagement, you will contribute to Icon’s communications and marketing efforts. You will use a blend of digital and analogue media to enhance Icon’s visibility both within the cultural heritage sector and beyond. Your support in executing marketing activities will be crucial in driving our broader growth ambitions.
This role is based at Icon’s office in Farringdon, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.
The post-holder will report directly to the Marketing and Membership Manager.
Specific duties
Membership services
- Processing membership applications.
- Maintaining accurate membership records on the CRM system (Ready Membership).
- Responding to enquiries from prospective members, existing members, colleagues and the general public within agreed customer service timeframes.
Data management
- Effectively use data analytics to understand impact and success rates and deliver informative regular reporting against agreed KPIs.
Content and communications
- Working collaboratively with the wider Icon Team to develop the annual communications plan in line with the annual operational plan.
- Developing, commissioning and delivering the production of content for Icon’s website and Social Media channels in line with communications plan.
- Maintaining and updating Icon’s website in line with analytics data and communications plan.
- Developing and issuing Icon’s monthly internal and external email newsletters.
Marketing
- Contributing to the implementation of Icon’s Membership Growth Strategy by assisting with the development of recruitment campaigns.
- Supporting the implementation of marketing plans and promotional ideas.
- Supporting the development of Icon’s Social Media strategy and contribute to Icon’s Email Marketing strategy by utilising external newsletters to support broader advocacy work and marketing lead generation.
- Coordinating Icon’s presence at partner and sector events, including the design and production of marketing collateral, ensuring a visible presence and effective contribution is achieved.
Other
- Support Icon’s 28 special interest groups, including responding to queries and administering and promoting group events.
- Actively contributing to the development of marketing and communication initiatives relating to wider activity within Icon.
- Any other responsibilities that may be reasonably requested by the Chief Executive
The client requests no contact from agencies or media sales.
Hours: Full-time
Remuneration: Up to GBP £47,250 FTE gross annual (pro-rated based on a full-time equivalent salary, and dependent on experience)
Duration: Permanent
Location: UK-Med Office, Manchester, UK (hybrid working available)
Are you a dynamic, focused, and inspiring communications leader who can steer a small, motivated team to elevate our charity’s presence and impact? Could you develop and execute a comprehensive communications strategy that includes, external communications, media relations, crisis communications, social media, website management, and internal communications?
UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.
We are seeking a skilled and passionate individual to lead the communications function of a fast-growing charity delivering frontline medical aid.
As the Head of Communications, you will play a key role in amplifying UK-Med’s voice, supporting our fundraising efforts through strategic communications, and ensuring our message reaches the world’s most vulnerable people.
UK-Med has an ambitious five-year strategy (you can view it here) with a goal to generate £1 million per year from voluntary sources by 2026 to fund emergency responses and training for health staff. While fundraising remains under the purview of another department, your role will be crucial in crafting and delivering the communications that support these fundraising efforts. Our charity’s income is currently primarily statutory, and while we are relatively new to fundraising, our voluntary income has quadrupled year on year for the last three years. Earlier this year, the Board invested in the team to support the delivery of the 2021-2026 Fundraising and Communications strategy.
As Head of Communications, you will build on the promising foundations laid to deliver an exciting chapter in the charity’s development. This is a fantastic opportunity for an ambitious, determined, and passionate individual to make a real difference in how we communicate our mission and impact to the world. Experience in the humanitarian or international development sector is desirable, but a keen interest in global affairs and a commitment to UK-Med’s humanitarian mandate are essential.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work.
How to apply
We strongly recommend that you read the Candidate Information Pack - Head of Communications - September 2024 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Monday 30th September 2024
The vacancy will close as soon as we have received enough strong applications.
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.