Development Operations Coordinator Jobs in Home Based

Corporate Fundraising Officer
Location: SIA House, Milton Keynes with hybrid working
Salary: £29,216 per annum
Contract: Permanent, Full Time
Hours: 35 Hours per week Monday – Friday. We off hybrid working with the expectation of three days per week in the office

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

In this role you will work as part of the partnerships team, as well as the wider business development team, to support the delivery of SIA’s corporate fundraising, business membership and trusted partnerships. Working with the partnerships manager, you will deliver corporate fundraising activities to build SIA’s corporate relationships so that they are actively, emotionally and financially invested in our work.

We are looking for an individual who is organised, motivated, and results-oriented, with a passion for developing relationships with corporate supporters. As a key point of contact for the team, you will be a vital link between the partnerships team and internal and external colleagues. You will provide comprehensive administrative support to ensure smooth operations and efficient management of corporate relationships. You will also contribute towards planning corporate events, conducting research and producing corporate marketing materials.

Key responsibilities will include:

• Serving as the first point of contact for corporate enquiries and internal stakeholder, facilitating effective communication and relationship management
• Acting as the primary contact for enquires from business members, with support from the partnerships coordinator.
• Overseeing renewals of SIA’s business membership scheme.
• Maintaining accurate and up-to-date records for all corporate supporters using SIA’s CRM system.
• Producing, scheduling and sending regular communications to corporate supporters, including quarterly newsletters and charity wide updates.
• Recording, acknowledging and tracking income from corporate partnerships,
• Managing paperwork for partnerships, business members, and other corporate supporters.

Closing date: 11th November 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Service Manager
Ref: 616
Salary: £27,500 per annum
Hours: 37.0 hours per week, Mon - Fri
Contract: Permanent
Working base: HQ, Flitwick
Area covered: Central Bedfordshire, Bedford and Milton Keynes.

Job Purpose

This role is an exciting opportunity to join, manage and support our Peer Support service which offers Peer Support group sessions in Central Bedfordshire, Bedford and Milton Keynes. This is a varied role where the post holder will be responsible for coordinating the day-to-day operations of the service and for the line management of Peer Support Coordinator, Peer Mentor Facilitator, Peer Support Workers and volunteers across BLMK.

The role will also involve the assessment and processing of new referrals and leading and supporting on more complex cases that may require intervention for suitability. The success candidate will work with the Lived Experience Operational Services Manager to ensure that the Peer Support service consistently provides quality support for service users and is managed effectively in line with KPI’s.

Key Responsibilities

• Operate a Peer Support service including peer support groups and mentoring across localities in Central Bedfordshire, Bedford Borough and Milton Keynes and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
• Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure.
• Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
• Provide cover and support for Peer Support groups and mentor facilitator in line with service needs.
• Spend time regularly in each location, ensuring best practice is in place across all aspects of the service, from assessment & delivery to data input & reporting.
• Work with the Lived Experience Operational Services Manager to support a team who bring their Lived Experience of mental health to their roles, keeping an up to date understanding of working with and managing those with Lived Experience.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Coordinator, Workers, Mentor Facilitator and volunteers).
• Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently, including identifying and implementing opportunities for upskilling, progression and training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: Wednesday 23rd October 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

As part of our commitment to strengthening our international development work and emergency response, we are looking for a Support Co-ordinator in our International Programmes & Partnerships department. This is a role that requires a wide variety of skills, especially inter-personal communications, and attention to detail and accuracy.

Role: International Programmes Support Co-ordinator

Responsible to: Director of International Programmes and Partnerships

Status: Full-time, Permanent

Salary: £24k-£28k (dependent on experience)

Location: Birmingham

Deadline for Applications: 6pm Friday 29 November 2024

Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.

The Role

We are looking for a dynamic, organised and responsive International Programmes Support Co-ordinator. Someone who isn’t afraid of hard work, who shares our values and who wants to be part of something extraordinary. This exciting post will support the emergency response, administration, and co-ordination for our international department and its programmes across the Middle East, Asia and Africa.

The post holder will work closely with our internal and external stakeholders, especially in terms of emergency response, donor feedback, grant management and relationship building, so we’re looking for a team player, someone very organised and with super people skills. 

Key Responsibilities:

• Support the Director of International Programmes on the management of the department including development of departmental calendar, co-ordinating the weekly meetings with agendas and record keeping, oversight and development of departmental workplan
• Ensure that office grants are processed in a timely and effective manner in accordance with our policies, procedures and standards
• Prepare, review and renew MoUs and funding agreements with a range of our offices and partners
• Co-ordination of the due diligence process
• Maintenance of records and files in line with IH document management and IT policies
• Provide support to approved projects and ensure there is continuous oversight and support throughout the project management cycle including financial and periodic reporting
• Communicate with offices and partners as and when necessary and communicate progress or queries to colleagues
• Support Regional Programme co-ordinators in preparing payments for approved grants
• Support the programmes team in the analysis of budgets and reports to determine impact, achievements and outputs
• Prepare feedback reports for donors and other stakeholders within appropriate timeframes
• Provide marketing colleagues with appropriate beneficiary data and case study material etc.
• Verify budgets, invoices and financial liquidation reports to ensure that money is being spent according to the approved operational budget, plan and conduct appropriate desk reviews
• Review budgets and communicate any changes where needed
• Ensure the prioritisation of the most vulnerable within the communities Islamic Help serves by adopting a pro-active, holistic approach to safeguarding
• Contribute to department workplans, help set budgets and manage programme funds
• Support the Director of International Programmes on Emergency Response including –development of Emergency Response process, first response, setting up Emergency Panel, development of surge capacity and the development of proposals and reporting
• To participate and actively engage, under the supervision of the Director of International Programmes, as part of Islamic Help’s first response to an emergency, including but not limited to travelling to emergency response locations, planning and implementing emergency response projects and liaising with partners and others to ensure successful implementation
• Support Donor Reporting Manager on Mosque and WASH project feedback including oversight on all WASH and Mosque projects, monitoring their progress and ensuring donors receive feedback in a timely and professional manner
• Support the partnerships department with partner care – accompanying partners on field visits wherever needed to ensure the smooth co-ordination of operations and projects
• Any other duties commensurate with the accountabilities of the post.

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time. You may, from time to time, be required to work evenings, Saturdays or Sundays.

About you

For us, it’s not just what we do, it’s how we do it. Our values are important to us and we’re looking for people who will live and breathe them. 

Required

• Experience of writing formal reports to a high standard, and an eye to detail and accuracy
• Aware of best practices for humanitarian relief and development agencies, and current International standards
• Excellent knowledge of all Microsoft Office applications
• Ability to manage multiple tasks and prioritise a complicated workload
• Team player and positive attitude when working with others 
• Adaptable and flexible in working style 
• Problem solver

Desirable

• Experience of either emergency/field work or grant management within a similar organisation (emergency, recovery or developmental)
• Experience working at an INGO HQ

Additional information 

Safeguarding: We are an organisation that takes safeguarding very seriously. All staff will be expected to adhere to our policies, processes, and approach.

Birmingham Hospice are opening more shops and as a result is looking for a new Retail Area Manager to join it’s Retail Area Manager Team.

Our charity shops raise vital funds for Birmingham Hospice.  The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families. 

We are looking for a highly motivated and commercially focused individual, with experience of area management.  Experience of the charity retail sector would be a real bonus for this role.

You are a self-motivated, enthusiastic, positive creative thinker, who feels comfortable working both autonomously and as a great team player.  You should have experience of delivering income generation, growth and results, through effective people management and engagement, collaboration and confidence in leading by example when required.

This is a hands-on role that is fully involved in all aspects of the retail business from stock generation to new shop openings, health and safety, and commercial acumen, to successfully develop new business strategies along with managing recruitment, training, and inspiring and motivating shop teams and our large team of volunteers to maximise sales, control costs, and deliver excellent customer and colleague experiences.

You will be exposed to a fast paced, varied and exciting role, with opportunities to get involved in helping set and run new initiatives, in a dynamic and growing retail charity chain.

Most importantly, though, you will have a passion for retail, amazing people skills, and the drive and tenacity to succeed working with both an employed and volunteer workforce.

If this sounds like the role for you then we’d love to receive your application. 

Trees for Cities is an independent, national charity that works with communities to plant and care for urban trees, helping to create greener and healthier cities across the UK and internationally for the last 30 years.

We are in a pivotal decade for environmental action, and our current strategy, The Turn of Trees (2022-25), is focused on engaging communities in climate action through the simple yet powerful act of tree planting. Looking ahead, our new strategy launching in 2025 will build on this momentum to create a social movement for tree equity - ensuring that all communities regardless of socioeconomic status, race, or geographic location have access to the benefits that trees provide, including cleaner air, cooler temperatures, improved mental health, and enhanced biodiversity.

The Role
We are seeking a dynamic and visionary Head of Marketing & Digital Engagement to lead our efforts in inspiring, engaging, and empowering communities, volunteers, and supporters across the UK. This is a critical new role, focused on implementing and operationalising our new strategy, enhancing our reach, and building the foundations for our future growth. The role offers the opportunity to lead the development of Trees for Cities’ first national digital engagement strategy, ensuring we build strong connections with communities and supporters through creative campaigns and digital platforms.

Key Responsibilities

• Lead the development and delivery of our first national digital engagement strategy, driving public awareness and support for urban trees.
• Inspire and mobilise communities and supporters through innovative campaigns that highlight the benefits of tree planting and urban greening.
• Collaborate with senior leadership to ensure the successful implementation of our organisational strategy, enhancing our digital presence to extend our reach.
• Oversee a talented marketing and engagement team, providing leadership, direction, and fresh ideas to foster growth and deepen our connections.
• Act as a senior voice in the organisation, influencing decision-making and shaping the future direction of Trees for Cities.

About You
We are looking for an experienced marketing leader with a passion for the environment and community engagement. You will have a proven track record of developing and implementing successful digital engagement strategies, and experience leading creative campaigns that inspire action – this could be within a charity or a wider commercial setting. You will be an excellent communicator, capable of influencing at a senior level, and able to bring fresh perspectives to the organisation.

Why Join Us?
At Trees for Cities, we pride ourselves on our warm, inclusive, and vibrant work culture. Our team is deeply motivated by the cause, and we are committed to supporting each other as we work towards a greener, healthier future. This is a fantastic opportunity to join an organisation making a tangible difference in urban environments and communities across the UK.

If you are passionate about mobilising social action and inspiring change, and have the skills and experience to lead our marketing and digital engagement efforts, we’d love to hear from you.

To learn more about the role and organisation, including how to have an informal conversation about the opportunity and apply, please download the full appointment brief.

Closing date: 17 November 2024

Panel Interview Dates: 2 December and then 9 December 2024

Access and Inclusion Lead

Are you passionate about empowering people, promoting independent mobility and enhancing accessibility in rail and connecting modes of transport?

We're seeking a dynamic, experienced Access and Inclusion Lead to deliver a Travelling with Confidence programme.

This role offers an exciting opportunity to join the team and help empower better connectivity and travel confidence.

Position: Access and Inclusion Lead

Location: Hybrid/Gloucester Office (plus outreach locations in Gloucestershire and Oxfordshire)

Hours: Part time 4 days per week - flexible working patterns available

Salary: £33,000 pa pro rata 4 days (30 hours) per week

Contract: Fixed Term 24 Month Contract - January 2025 - January 2027

Closing Date: 5pm on Monday the 4th November. Please note this role may close earlier than advertised if a suitable candidate is found.

Interview Date: 21st and 22nd of November

The Role

At the core of the organisations mission lies a dedication to ensuring that transport is accessible to everyone and it proudly champions an inclusive vision for the community, making it easier for all to sustainably access work, leisure, and nature. Working closely with the team, a Community Rail Network coordinator, and community partners, you'll ensure the programme is participatory, empowering, effective, and well-evaluated. Your expertise will drive meaningful outcomes for individuals facing disabling barriers, guided by those with lived experience.

Key responsibilities include:

• Lead the delivery of the dedicated Travelling with Confidence programme
• Actively engage and involve relevant community partners
• Utilise your experience to inclusively plan, coordinate and engage participants from diverse abilities and backgrounds.
• Leverage your experience to co-design and deliver safe and inclusive journeys
• Collaborate closely with rail industry partners to ensure suitable provisions are available and provided on our confident traveller trips, ultimately leading to more confident travellers within local communities.
• Provide a series of engaging travel training events for community partners, with in-house training provided to empower, support their involvement and raise awareness

About You

You will have experience of effectively interacting with individuals from all abilities and backgrounds at all levels and proactively including and representing underrepresented members of the community.

You will have experience of:

• Developing and implementing inclusive participatory activities
• Establishing and nurturing relationships with key stakeholders while building trust within community groups
• Planning inclusive events
• Managing project budgets
• Preparing monthly reports, highlighting key performance indicators
• Project management

Join us in making a real difference to disabled people through travel confidence. If you're passionate about accessibility, community engagement, and sustainable transport then apply today!

To apply, please submit your CV and a cover letter explaining how your skills match the criteria and why you're interested in this role.

To ensure our application process is accessible to all, we accept supporting statements in written format, short film format, or voice recordings. All applications will be considered equally. Whatever your method, please ensure that you demonstrate your skills, experience, and suitability – and why you want the job.

About the organisation

This Community Interest Company is part of the growing grassroots Community Rail movement across Britain, dedicated to improving access to sustainable travel, with a particular focus on engaging underrepresented groups. With a holistic approach that extends beyond railways and stations that emphasises health, wellbeing, and community connectivity through rail.

Equal Opportunities

The organisation is committed to creating a diverse and fair workplace. No formal qualification is necessary if you can demonstrate relevant skills, experience, and drive. We welcome applications from people of all backgrounds, identities, and abilities.

We also welcome applications from people who are from ethnically diverse backgrounds or who are living with health conditions or disabilities.

You may also have experience in areas such as Access, Inclusion, Access and Inclusion Lead, Access and Inclusion Project Manager, Access and Inclusion Project Lead, Access and Inclusion Programme Lead, Access and Inclusion Manager, Project Manager, Programme Manager, Inclusion Lead, Inclusion Manager, Community Engagement, Engagement.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.

This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.

And More…

• Support our corporate fundraising, sponsorship, and volunteer strategies.

• Boost our PR efforts and build strong media relationships.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.

About the Role

We are seeking a Programmes Delivery Officer within our Global Relationships Team, whose role will be to support our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking Church for the 21st century.

Reporting to the Deputy Director of Global Relationships, the successful candidate will be a collaborative and professional member of the Global Relationships (GR) team within the Mission Team as it fulfils its strategy in response to Our Calling and a Methodist Way of Life.

In this post, you will focus on the following priorities:

• develop and implement our People to People programmes, including long-term Mission Partnering, Encounter Worldwide, Encounter Together, Global Mission Fellows, the incoming Evangelists Programme, Church Twinning and more.
• help facilitate and strengthen ongoing relationships between Partner Churches and the Methodist Church in Britain, and provide Methodist people with unique opportunities to learn and engage in mission in a variety of global contexts.
• promote the work of global relationships with children and young people at 3Generate, their annual gathering.

About You

Key Requirements

• Graduate qualification in mission, development studies, project management or equivalent, together with relevant experience.
• Excellent understanding of the global mission context in the 21st Century.
• Proven ability to work cross culturally and to relate to persons within different globally based organisations.
• Highly organised and able to track multiple areas of work.
• Availability for occasional on call and out of hours work.

It is a requirement that applicants have the right to work in the UK.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We particularly welcome applications from people of Black, Asian and other Minority Ethnic groups.  We also welcome applications from people living with disabilities.

For an informal discussion with a member of the team please see our website for GR Admin contact details. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please see our website for HR contact details. 

Closing Date: 4 November 2024

Interviews: 21 November 2024

As a small charity, our staff team work closely in a flexible, cooperative working style. Prioritising the best service to our guests, all team members thrive off a fast paced and dynamic environment which varies day to day. We are looking for someone enthusiastic who can be flexible and adaptable in a fast changing and highly rewarding work atmosphere, and that shares the vision of our staff and trustees.

Communications and Fundraising Lead plays an important role in advancing the mission of our homeless projects by effectively communicating our initiatives and fundraising efforts to various stakeholders. This position requires strategic communication skills with fundraising expertise to ensure the shelter's sustainability and growth.

This role offers the opportunity to make a meaningful impact on the lives of individuals experiencing homelessness while developing your skills in communication and fundraising to support the charity’s mission. We as an organisation are committed to ongoing professional development through our network of partners and support organisations both local and national. 

Key responsibilities:

Communications

• Manage our social media channels and research which new channels should be set up in order to keep up to date with current social media visibility and trends

• Create compelling content for various communication channels, including website, social media, newsletters, press releases, and fundraising materials. Working with Operations Coordinator for communications to volunteers.

• Monitor and analyse communication metrics to assess effectiveness and make data-driven decisions.

Fundraising

• Develop fundraising strategy, both ongoing and episodic e.g. Big Give (campaigns and initiatives) to support the charity's operational needs and long-term sustainability working with the CEO & Trustees.

• Work alongside bookkeeper and leadership team to set fundraising priorities

• Maintaining and expanding a regular giving campaign and promote it to increase individual direct debit and other digital regular giving

• Plan and organise fundraising events, charity drives, and online fundraising campaigns.

• In cooperation with the team, drive preparation of grant proposals and reports to secure funding from foundations, corporations, and government agencies.

• Scope out potential to extend our services through the launch of a Hosting Scheme

• Collaborate with internal teams, including staff and volunteers, to gather stories, testimonials, and programmatic data for communication and fundraising purposes

• Prepare regular reports on communication and fundraising activities, outcomes, and financial performance for the leadership team & trustees.

Donor Relations

• Maintain excellent relation with donors by acknowledgement, providing updates on impact, and maintaining ongoing communication.

• Create personalised donor communication materials, such as thank you letters, impact reports, and donor newsletters

• Database of donors, segment into Major donors occasional donors, regular givers etc, to ensure appropriate communication.

A successful candidate will ideally demonstrate:

• Excellent organisation, communication and interpersonal skills

• Confidence in communicating via different platforms

• Ability to work collaboratively as part of a team

• A commitment to supporting people experiencing homelessness and to preventing and ending homelessness for all

• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment

• Proven experience in communications, fundraising, or related roles, preferably within the nonprofit sector

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and messages

• Demonstrated proficiency in social media management, website content management systems, and email marketing platforms

• Any other tasks

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?

Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Nightlight Team Leader - Crisis House
Reference Number: 241
Salary scale: £28,000 - £30,000 per annum
Reports to: Nightlight Crisis Service Manager
Contract: Permanent
Hours: 37.5 hours per week (Full time)
Work pattern: 5 out of 7 days (Early, Late and Night 8 Hour Shifts)
Working base: Hemel Crisis House, Hemel Hempstead

Could you be a key member of the NightLight management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Service?

About Us

Hertfordshire Mind Network has been providing innovative mental health services in the county since 1970. As an independent local charity federated to national Mind, we are dedicated to making a real difference in our community.

About the Role

The Crisis Centre is one of the 5 crisis services under our Nightlight brand we provide to residents in Hertfordshire:

1. Crisis Centre – 24/7, 365 days a year
2. Crisis Helpline – 365 days a year, 7pm to 1am
3. Crisis Cafes providing drop in support – 365 days a year, 7pm to 1am
4. Daylight – short term, outreach support
5. A&E Crisis Support in Watford and Lister Hospitals (in partnership with Mid Herts Mind)

This role is leading a team of coordinators and support workers to provide excellent support within a small 4 bed crisis centre in Hemel Hempstead, which is a short stay provision, usually 3 or 4 nights, to provide;

• emotional support
• support to develop coping strategies, support plans and safety plans
• ensuring robust discharge plans in place for on-going support

Key Accountabilities

• On occasion, provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
• Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
• Liaise with statutory agencies to ensure appropriate intervention is obtained.
• Organising a rota to ensure appropriate service cover is in place at all times across the Nightlight Crisis Centre provision.
• Contribute to an on-call service, on rotational basis, usually every 8 weeks, taking calls outside of 9am to 5pm Monday to Friday providing staff support.
• Representing Nightlight and wider HMN at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile.
• Manage budgets, expenses, payroll as well as facilities needed for the centre
• Supporting the Crisis manager with developing and ensuring ongoing positive relationship with external NHS, local authority and emergency services including Crisis Resolution Home Treatment Teams, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc.
• Provide management support to Crisis Centre Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for applications is 8th November 2024.
Interviews will be held on 13th November 2024.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

We are looking to recruit two Visitor Experience Supervisor's to join our team based at our London site. You will join us on a part time, annualised contract working 1250 hours per year and in return you will receive a competitive salary of £20,666.56 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

In the role of Visitor Experience Supervisor, you will be leading from the front to ensure every aspect of our visitor journey is enjoyable and safe. You will work with all departments to ensure the balance of visitor experience and collection protection is maintained. You will also manage the team to maximise their potential and engage with our customers.

The two positions will initially be allocated to support either events or compliance, to support the operational team and liaise with stakeholders as needed.

The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver effective site operations and team leadership.

As a Visitor Experience Supervisor, you will have a variety of roles which will include:

• Actively engaging the front of house (FoH) team of Visitor Experience Assistants (VEA) and volunteers, and staff and volunteers from other departments, to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
• As nominated the post holder will lead on specific areas of the FoH team’s work, engaging with other teams as required. Supervise the front of house activities of VEAs and volunteers. Ensure the delivery of appropriate customer care and presentational standards in accordance with the expectations of the Museum.
• Being expected to manage/oversee the performance, development and welfare of a subset of VEAs and/or volunteers, and may themselves be required to undertake routine VEA duties when cover is required. manage, coach and support VEAs in the delivery of a first-class visitor experience
• Acting as the Site Coordinator in emergencies and the Duty Manager when required to do so
• Helping to ensure that all front of house staff are customer-focused, motivated and empowered
• Ensuring the support/ delivery of front of house sales and fundraising activities to maximise financial return and meet specified targets
• Ensuring that agreed safety, security and surveillance measures are being followed. Report all incidents and ‘near misses’ to the appropriate person
• Utilising available staff resources flexibly to meet the needs of the business. Ensure that appropriate front of house staff resources are available on the day to support corporate, public and formal events, and provide general logistical support
• Supporting and implementing museum initiatives re environmental sustainability

What we are looking for in our Visitor Experience Supervisor:

• Excellent communication skills (written and oral)
• Positive and enthusiastic
• Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team members
• Listens to, understands, respects and accepts different views, ideas and ways of working.

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Closing date for applications: 20th October 2024

Interviews will take place on: 5th November 2024

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.   

Hours:           40 hours per week, five days over a flexible seven-day rota  

Location:      Shop from Brick Lane, 78 Quaker St, E1 6SW 

About the role  

Are you ready to make a difference? Join us at a pivotal moment as we embark on an exciting journey of national expansion. As part of our dynamic retail team, you won’t just help run a shop – you'll help shape the future of charity retail across your local community.   

At Crisis we believe in the power of retail to create real social impact. Our shops are unique, reflecting the individuality of the communities they serve and we’re looking for an Assistant Manager who shares our passion for delivering an exceptional customer experience. You’ll work closely with the Shop Manager to drive sales, building a dynamic volunteer team and overseeing donations to create a welcoming and visually engaging shopping experience. Ensuring that every customer feels the positive energy of our mission to end homelessness.   

We’re not just about profit, we’re also about people. In this role your skills and experience will be key in fostering a positive and supportive environment for our team of staff and volunteers. Together we create a space where everyone feels valued, empowered, and inspired to contribute to our mission.   

 We actively encourage applicants from diverse backgrounds, particularly those with lived experience of homelessness or from marginalised communities because we know that diversity strengthens us all.  

This is a permanent role. You will be primarily based in one shop within London Zones 1-2; location will be agreed at the time of a job offer. You may also be required to travel to other shops within London on a short-term basis.    

About you  

In this role we’re looking for someone with experience at a supervisory level and above, ideally within retail, who is passionate about the unique impact of charity retail and its role within a circular economy. You’ll need a keen eye for style and a passion for creating a visually exciting shopping experience. Equally important we are looking for someone skilled at managing and motivating teams of staff and volunteers, fostering a positive and productive working environment. Your commitment to sustainability will shine as you help to extend the life of donated goods, promoting reuse and responsible shopping. You’re not afraid to be bold in driving sales and impact and you’ll embody our core values while supporting the mission to end homelessness. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage. 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly.  

• And more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 3 November 2024 (at 23:59)  

Interviews will be held W/C 11 November 2024 

Can I use Artificial Intelligence (AI) technology for my application? 
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too. 

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.

The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.

We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.

This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.

We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

To provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses. You will form part of a 24/7 team of Helpline Advisors whose day-to-day responsibilities include answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data records.

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is midnight on November 13th 2024.

Competency round will likely be held during the week commencing 25th November.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org.