• Are you looking for volunteer roles ?

    Go to volunteering section

391

Development Director Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Resuscitation Council UK, Multiple Locations (Hybrid)
£24,000 - £27,500 per year
We are looking for a Customer Support Administrator to provide RCUK with the opportunity to deliver high quality customer service.
Posted 1 day ago
Top job
The Royal College of Radiologists, Multiple Locations (Hybrid)
£34,288 - £37,897 per annum dependent on experience, plus excellent benefits
Posted 1 day ago
Top job
Rainbows Children's Hospice, Loughborough (Hybrid)
£34,485 per year
Do you have proactive sales, marketing, or fundraising experience? Are you able to identify and develop new business opportunities?
Posted 3 days ago
Top job
Safer London, London (Hybrid)
£41,737 per year rising to £50,520
You are an HR Professional with the expertise and knowledge to develop and drive forward Safer London’s people strategy.
Posted 5 days ago
Top job
Ambitious about Autism, N10 3JA (Hybrid)
£30,904 - £36,934 (depending on skills and experience)
Posted 3 days ago
Top job
Rainbows Children's Hospice, Loughborough (Hybrid)
£34,485 per year
Do you have successful experience in trusts or major gift fundraising? Are you skilled in building professional relationships?
Posted 3 days ago
Children's Hospices Across Scotland (CHAS), Multiple Locations (On-site)
£34,000 - £38,000 per year
Posted 1 day ago
Wycliffe Hall, University of Oxford, Oxford, Oxfordshire (On-site)
between £65,000 and £75,000 p.a. (FTE), depending on experience.
Posted 1 day ago
Stopaids, Remote
£36,097 per annum
We are a collaborative, UK based network bringing our 30 years of experience working on the HIV response to the broader global health space.
Posted 1 day ago
Dandelion Time, Maidstone, Kent (Hybrid)
£35,000 - £37,500 per year FTE (£21,000 to £22,500 pro-rata)
Can you lead on the development and implementation of our income generation strategy for bids, primarily from Trusts and Foundations?
Posted 5 days ago Quick Apply
The Royal College of Radiologists, Remote
£70,000 - £85,000 per year dependent on experience
Posted 1 day ago
Railway Children (UK Programme), Sandbach (Hybrid)
£35,000 per year
Tenacious with impeccable attention to detail, we're looking for someone who can prioritise workload and work autonomously to support a CEO.
Posted 1 day ago
Closing tomorrow
Disasters Emergency Committee, London (Hybrid)
£29,640 per year
The Disasters Emergency Committee is seeking a competently experienced officer to join their magnificent humanitarian secretariat.
Posted 2 weeks ago Quick Apply
Page 11 of 27
London, Greater London (Hybrid)
£24,000 - £27,500 per year
Full-time
Temporary (1 year fixed term)
Job description

Main purpose of the role

The post of Customer Support Administrator provides Resuscitation Council UK (RCUK) with the opportunity to deliver high quality customer service alongside supporting our Coordinators who administer courses and deal with enquiries. This role includes communication, administrative and course support duties. The Customer Support Administrator will have all-round skills and be professional, dependable, adaptable, conscientious, well-organised and a proactive self-starter who is willing to work across the organisation and communicate effectively at all levels.

The role is situated within the Governance and Assurance directorate but will work closely with all directorates within the organisation.   

Location:   We have adopted hybrid working arrangements, allowing staff to balance home and office working. The successful applicant will be required to come into the office for a minimum of 1 day per week.

Duties and responsibilities

Communication

  • Be the first point of contact for people contacting RCUK by telephone and dealing with the subject matter appropriately or referring to others.
  • Monitor and allocate enquiries via the RCUK support system, answer enquiries, or allocate/escalate to appropriate individuals within the organisation.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Follow communication procedures, guidelines, and policies.
  • Ability to meet and uphold SLAs.
  • Ensure KPI’s are met to adhere to RCUK’s standards.
  • Build sustainable relationships and trust with candidates, course centres and instructors through open and interactive communication.
  • Be able to multi-task whilst dealing with telephone calls, navigating through systems, and responding to tickets/emails.
  • Liaise with wider organisation to manage task at-hand.
  • Respond to email queries from multiple inboxes.
  • Speediness in responses to live chat queries 

Administration

  • Undertake administrative duties on the RCUK LMS and CRM (e.g. password resets, course director reports, profile amendments, centre application submissions etc.).
  • Monitor stock levels working with the current stock management system (ARK).
  • Take accurate minutes of meetings.
  • Meet operational targets set by the management team.

Courses

Please note: the following section will amount to a smaller percentage of this role, but training will be provided so the successful candidate has the ability to be able undertake the below when required.

  • Report to the Business Support Manager (BSM) regarding any concerns/issues with communication to Course Centres, Instructors, Candidates and other stakeholders.
  • Understand and provide assistance on all courses which include: Advanced Life Support (ALS), Newborn Life Support (NLS), Immediate Life Support (ILS), Paediatric Immediate Life Support (PILS), Focused Echocardiography in Emergency Life Support (FEEL), Generic Instructor Course (GIC), European Paediatric Advanced Life Support (EPALS), Advance Resus of Newborn Infant (ARNI).
  • Liaise with Course Centres, managing and approving courses in line with current course Regulations.
  • Organise course materials and keep accurate records by:

                      o  liaising with suppliers to maintain adequate stock levels of course materials

                      o  organising the dispatching of course materials to Course Centres

                      o  liaising with Course Centres and the supplier to resolve issues - e.g. lost orders

                      o  liaising with Finance regarding invoicing and payment of accounts

  • Provide expert advice and first-line support to Course Centre Administrators, Course Directors, Instructors, Candidates and ALS Regional Representatives regarding aspects of all courses and the RCUK Learning Management System (LMS).
  • Alongside the BSM, acknowledge course complaints and request further information and documentation as required, prior to escalation where necessary.
  • Provide absence cover within the coordinator team.
  • Work with the Clinical Leads (CLs) to assist with keeping the course regulations and course materials under review and ensuring any changes or new guidelines are communicated to our community of practice.

How to apply

Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Customer Support Administrator' in the subject line.

The closing date for receipt of completed applications is 12:00 noon, Friday 6th December 2024.

Interviews will be held w/c 9th December 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Application resources
Posted by
Resuscitation Council UK View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 22 November 2024
Closing date: 06 December 2024 at 12:00
Tags: Administration,Project Management,Governance / Management

The client requests no contact from agencies or media sales.