Deputy Head Of Service Delivery Jobs
We have an exciting opportunity for a Peer Support Operations Manager to join the National Homicide Service team in London , working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in London but is home based and you must be flexible across England and Wales.
As a Peer Support Operations Manager you will be:
- Lead and manage the delivery of a range of peer support services and projects across Homicide and Victim Support.
- Be responsible for managing performance and staff delivery service.
- Support Head and Deputy Head of Service to identify opportunities and develop services to improve peer support, including providing data and reports to Deputy Head of Service when needed.
- Be a key point of contact for external agencies, both statutory and voluntary, in relation to peer support.
You will need:
Undergraduate degree or relevant professional qualification.
Knowledge and understanding of government policy related to victims and criminal justice system.
Extensive knowledge of voluntary and statutory agencies.
Knowledge and understanding of Safeguarding.
A proven track record of successful delivery of trauma informed services.
Experience of leading and managing people.
Experience of leadership and management and implementation of change management.
Able to manage a demanding workload.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Service Manager
This is an exciting opportunity to join Depaul UK to help us to set up and develop our new Supported Lodgings service.
Position: Deputy Supported Lodgings Services Manager
Location: Wigan
Contract: Permanent
Hours: Full time 37.5 hours - Including participation in a rota of staff to provide on-call services per week.
Salary: £33,906
Closing Date: Tuesday 6th August 2024
About the Role
Working under the direction and support of a Regional Prevention Services Managers, the Deputy Service Manager will lead a team of client-facing workers to deliver effective and high-quality services that strive to prevent homelessness. You will be responsible for young people needing longer term placements, as well as sharing responsibility for the safety and wellbeing of all hosts and staff at the service.
The postholder will be accountable for the day-to-day aspects of service delivery in line with Depaul’s expectations and procedures. You will oversee all aspects of project delivery of our Supported Lodgings service, including the line management of client-facing workers, supporting the to deliver high-quality services.
Your work will be underpinned by the Depaul Endeavour model of assets based, psychologically informed delivery, the aim of which is to ensure that every client leaves a Depaul service with the skills and resilience to be confident and self determining in their lives.
Key responsibilities include:
• Ensure every client accessing Supported Lodgings service is welcomed, kept safe and has a suitable support plan for longer term accommodation and support
• You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for engagement in Supported Lodgings Services
• Develop and deliver key partnerships with referral agencies and support related projects
• Work with the Regional Prevention Services Manager to continuously review and develop the services under your responsibility
• You will have responsibility for ensuring the health and safety of the environment for Supported Lodgings’ guests and volunteers through regular checks and reporting.
• Work with the Regional Prevention Services Manager to monitor project budgets and petty cash systems
• Participate in internal/external local and national meetings and supervision meetings as required, and attend training events, conferences and other functions as necessary
• Lead on the safeguarding of all clients accessing your services including clients who are not in receipt of support from other staff
About You
You will need to have the following skills and experience:
• Demonstrable experience of working to improve the lives of children, young people and families
• Understanding and knowledge of the challenges young people face who are at risk of homelessness
• Management and leadership experience
• Experience of working with and managing volunteers
• Experience of working with our client group
• Experience of effective internal stakeholder management
• Experience of developing productive relationships with partner organisations
• Knowledge of Safeguarding practice and the application to supporting vulnerable children, young people and adults
• Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment
• An understanding of budget management and financial control
• Able to demonstrate clear understanding of safeguarding requirements and procedures
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Service Manager, Deputy Service Manager, Senior Service Manager, Services Manager, Deputy Services Manager, Programme Manager, Programmes Manager, Head of Service, Head of Services.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.
We are looking for a Deputy Venues Manager to take full responsibility in supporting the Venues and Entertainments Manager in leading and operating a successful bars and Events operation and giving our student members an excellent service experiences every day, looking to implement our bars operation with new and innovative ideas. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including Cafes and Bars, Bloomsbury Fitness gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 40,000 members.
The role is a full-time and permanent contract.
Do you have significant experience of working in a bars licensed environment? Have you got experience of minimizing cash & stock losses by implementing procedures?
The post holder will assist the Venues and Entertainments Manager in managing the activities of all Venues/Bars and staffs, including student supervisors and have overall responsibility for the quality and quantity of work for all staffs. The successful candidate will also organize and manage the delivery of the venues/ bars service across the Students’ Union in a way that meets the specific needs and requirements of students and staffs in terms of time, quality, quantity and cost. The role holder will carry out checks on a regular basis to review the financial performance of the outlets and evaluate the value for money of existing working practices, resource levels and supply arrangements.
Interviews for this role will be held on 15th or 16th August 2024.
[Please note, the deadline for this role is 08:00 on 12/08/2024 however the deadline for this advert is 10/08/2024. Please click the apply button to apply directly.]
The client requests no contact from agencies or media sales.
Global Head of Campaigns
The is a permanent role that can be based in the United Kingdom, Sweden, New York or Washington DC (other geographies will be considered depending on candidate) subject to the right-to-work eligibility in the respective country.
Working: UK location - A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base for candidates based in the United Kingdom.
In other territories, remote working is available with some periodic travel for team meetings in London.
- United Kingdom (London, Hybrid): £70,800 - £79, 650k per annum depending on experience
- Sweden, Grade E: 47000-56000 SEK Per Month
- USA, Grade E: $110 - 129,000 and $126,500 - $148,637 for US Metro markets (DC/NYC)
Job Purpose
With 10 years to achieve Agenda 2030, the SDG 6 targets on clean water, decent sanitation and good hygiene are among the furthest behind. Achieving universal, sustainable WASH will require a major mobilisation of resources, public demand and political will. Reporting to the Global Campaigns Director, this pivotal role works across the WaterAid federation to achieve the political and policy changes needed to ensure universal access to safe water, sanitation and hygiene.
The Global Head of Campaigns will lead WaterAid's campaigning on one of our two global advocacy priorities (currently climate). They will drive our strategic direction and, create the campaigns plan to embed WASH in the climate change agenda, building up political momentum, broadening out our campaign alliances and influential champions. The post-holder will be a champion for campaigning within the organisation, ensuring we achieve a greater impact than the sum of our parts through effective and strategic campaigning across countries, regions and international levels to deliver WaterAid's mission of WASH for Everyone Everywhere by 2030.
Team Description
The Campaigns Team plays a leadership role across the WaterAid Federation to drive the design and delivery of WaterAid's major advocacy and campaigns efforts to achieve SDG 6. We deliver an ambitious agenda, grounded in national level change and impact, using a variety of campaigning tactics, including advocacy, lobbying and working with influential people and organisations
Accountabilities
Key accountabilities will remain flexible. Work plans, and targets may change significantly according to political and advocacy priorities. Overall, this role will;
Campaigns leadership
- Campaigning leadership of one of the two WaterAid global advocacy priorities (currently climate) in a way that delivers impact.
- Alongside our International Affairs team, lead WaterAid's international influencing strategy, working with other teams to drive our engagement in key global political processes that will drive forward our advocacy agenda, with a clear vision of what success looks like and how it contributes to the theory of change
- Build and lead public engagement and campaigning strategy to drive awareness and action on our global advocacy priority.
- Lead the transition from policy to public campaigning, working with communications colleagues to turn policy into public messaging and events.
- Lead the building of political support and champions with influential stakeholders, working with teams across WaterAid as relevant
- Lead the building of relationships and joint strategies with campaign coalitions, allies and partnerships that expands our network into the women's health/climate change sectors, complements our advocacy approaches, and ultimately drives further progress on our mutual campaign interests
- Lead the organisation to utilise a range campaigning approaches, moving beyond WaterAid's comfort zone where it needs to, that will deliver against the theory of change for the advocacy priority.
- Be a media spokesperson and represent the organisation at strategic events and with high-level campaign targets
- Embed a strong gender, equity and inclusion lens to advocacy priority delivery, as part of addressing the needs of those burdened the most with a lack of access to WASH
- Engage with strategically important country and member teams to drive forward advocacy impact, championing a more 'politically savvy' approach to influencing.
- Identify and initiate new forms of partnerships to collaborate over opportunities, developing joint strategies for advocacy and campaigns.
- Oversee a monitoring and evaluation approach that enables strategic course-correction and learning to maximise impact.
- Support the Campaigns Director to champion and provide campaigning thought-leadership to build WaterAid's federation-wide advocacy approach.
Campaigns operations
- Project Manage the delivery of the global advocacy priority, leading the execution plan, holding team members to account, chairing meetings and managing the budget.
- Provide operational leadership on cross-federation and cross-department collaboration on the global advocacy priority, to ensure the organisation has the buy-in and collaborates effectively for maximum impact.
- Work with WaterAid members, media and communications team, regional teams and country programmes on strategically important campaign moments to ensure strong strategic value and high-quality delivery
- Working with the fundraising teams to identify a pipeline of funding opportunities, collaborate in the development of fundraising proposals as opportunities emerge.
- Budget management responsibilities for the team
- Be an active participant in the Advocacy Steering Group (co-chair), the federation-wide group that has oversight of the roll out of both the global advocacy priorities, and raise up major issues to the Global Campaigns Director
- Work with particular countries or members where strategic support is required to have effective advocacy impact
Team management
- Line manage a Senior Campaigner that drives forward WaterAid campaign priorities and matrix manage a Campaigns Officer on specific projects (and external consultants as needed)
- Play an active role in facilitating strong team communication and coordination across policy, international affairs and campaigns teams within the department for effective delivery of the global advocacy priority.
- Deputies for the Global Campaigns Director when appropriate and undertake any other responsibilities commensurate with the role.
Person Specification
Essential Skills
- An expert in campaigning - public engagement and mobilization.
- Successful track record of campaigning on a specific issue(s)
- A creative force - someone who can find creative ways to meet our goals.
- Experience of working alongside policy colleagues to deliver advocacy that has impact.
- 8-10 years experience of networking, lobbying, advocacy communications, public mobilisation and policy experience on any of the sustainable development goals or similar themes.
- Experience of managing complex projects with multiple stakeholders.
- Proven experience in strategy leadership, with excellent analytical and critical thinking skills with an entrepreneurial ability that has delivered concrete change.
- A creative leader who sees the big picture but has the creativity to build the tactics, events and moments to achieve our goals.
- A keen political 'savviness' and an understanding of how political change can happen in different country contexts, including awareness of country differences in government structures, differing contexts of open or repressive governments, threats to civil society and freedom of expression.
- Some campaign/advocacy experience in developing countries, with an in-depth understanding of the functioning and relationships of key players in the development arena.
- Experience of representing organisations externally, being a spokesperson and influencing decision makers across institutions and processes.
- Ability to collaborate effectively, embrace diversity and maximise on its benefits, build strong relationships and networks based on trust, respect, and a partnership approach.
- Experience in managing, leading, motivating and developing a high performing team. Able to work in a matrix, flexible or distance management culture to deliver change.
- Strong interpersonal skills and ability to successfully manage complex and sensitive organisational relationships to achieve cross-organisational goals
- Excellent written and verbal communications skills in English.
- Demonstrates effective management of finances, and effectively utilises financial processes and information
- Ability to travel internationally for approximately 6-8 weeks a year and occasionally work anti-social working hours
- Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Desirable Skills
- An understanding of the climate sector and baseline policy is desired but not essential.
Closing date: Applications will close at 23:59 on 14th August 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover in one document either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective country. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Hours:
Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu
Annual leave:
28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension:
2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with its auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage:
A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location:
2wish is currently working with staff to offer a form of hybrid working and this will continue for the foreseeable future.
This post will continue to include home working, with the expectation on the successful candidate to travel to 2wish Head Office regularly.
Applicants living in border counties to Wales will be considered, but the applicant must be willing to commit to regular travel to Head Office.
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales. We work in partnership with professionals who refer into the charity on behalf of the families, so they don't have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
However, we know that gaps in support for those suddenly bereaved still exist outside of Wales. And so we are expanding into England and are on the lookout for passionate and committed individuals who want to help push the charity to the next level.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate, and longer-term support to families, individuals, professionals and witnesses. Since we were established in 2012, we have grown to deliver our service across the whole of Wales.
In January 2024, we expanded the geographical area and recruited a brand-new team to deliver the service in the border counties of England and Wales, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. This will be the first of several phases of expansion and the aim is to deliver our service throughout England and Wales in the coming years.
The post holder will lead an effective and cohesive management team across England and Wales overseeing the development and delivery of specialist services for individuals affected by sudden and unexpected death in children and young people aged 25 and under. They will ensure the team provide the highest standards of support, and that services are shaped by the needs of those who access them.
The key objectives of the post are:
- To lead upon delivery of support services across England and Wales, ensuring services are delivered consistently to a high quality and are embedded across a growing geographical area. To embed a growing team and develop relevant strategic priorities.
- To motivate, lead and develop a multi-disciplinary team to provide holistic services to families, friends, professionals, witnesses and individuals affected by sudden death.
- To establish pan-phase partnerships with key stakeholders to embed and develop referral pathways and raise awareness of the charity and its services.
- To work closely with the CEO, Director of Operations, Director of Transformation and Strategy and the wider Leadership Team promoting effective cross-team working that contributes to the overall objectives of 2wish and 2wish Cymru.
Main tasks and responsibilities:
1.0. Support services:
- To oversee outstanding service delivery across England and Wales that responds flexibly to emerging need in line with the business plan, key deliverables, budget and policies and procedures
- To leading on effective delivery and scaling up of services throughout the expansion phases
- To work closely with the Director of Transformation and Strategy to ensure a consistent approach to service delivery that aims to embed the service within existing child death procedures
- To oversee and monitor financial performance, ensuring effective deployment of resources and compliance against agreed targets/budgets
- To be responsible for Safeguarding and work with designated Safeguarding Officers to ensure services are safe for supported persons, staff, counsellors and therapists, volunteers, external partners and other key stakeholders
- To carry out regular risk assessments for services. Ensuring safeguarding concerns are followed up systematically, including making referrals to statutory services
- To oversee high-quality assurance of the service through monitoring of quality assurance systems, audits, management of complaints and learning from disruption
- To work with managers and Senior Leaders in the development and definition of new services, ensuring that operational procedures which support service delivery are fit for purpose
- To taking a hands-on approach to dealing with complex or difficult cases, particularly in new areas as we expand
- To oversee and further develop monitoring and evaluation processes to clearly demonstrate the impact the service has on individuals supported
- To contribute towards applications and reports for funders/ grants etc. in line with milestones /objectives and funding agreements
- To attend formal and informal meetings with the 2wish Senior Management Team and as required with the Trustee Board to review and report on progress
2.0. Leadership:
- To provide clear and visible leadership for a growing support team, with a specific focus upon leading and developing the support managers, taking overall responsibility and accountability for their management, performance, quality of their outputs, including recruitment/retention, induction, training and development, performance management and succession planning
- To lead and motivate staff in the performance of their duties in a way which encourages loyalty, dedication and high professional standards, in line with 2wish Cymru and 2wish ethos, values and determined by the Leadership team and Trustee Board in our strategic plan
- To further develop a positive approach to change and growth in line with expansion plans and the subsequent changes to staffing and areas of service delivery
- To establish and maintain effective working relationships on a local and national with referral partners and key stakeholders including police, health and professionals involved in child death procedures
- To oversee the development of training packages to encourage education and awareness around the experiences of those affected by sudden death
- To work closely with the CEO and Leadership team to support the work of 2wish nationally
- To ensure that the voices and needs of those affected by sudden death in children and young people are at the centre of decision making in Wales and England
- To work to the policies and procedures of the organisation, to promote these with staff and to ensure that they are maintained and developed appropriately. Keeping up to date with regulation, guidance, standards, government policy and research relating to sudden child death
3.0. General:
- To show respect and sensitivity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To undertake any other duties deemed commensurate with this post as directed by the CEO or Deputy CEO
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to an enhanced DBS check.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events, discounts for family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone/E-sim for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts.
Director of Services
We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.
You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.
Position: Director of Services
Location: Hayes, London
Salary: £55,000 per annum
Hours: Full-time - 35 hours per week
Contract: Permanent
Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer
Closing date: Midday, Monday 5th August 2024
About the role:
As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).
You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.
You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.
Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.
Your key responsibilities will include:
- Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
- To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
- Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
- Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
- Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
- To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
- To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
- Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.
About you:
To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.
Essential skills and experience include:
- Educated to Degree level or equivalent, or substantial successful senior management experience.
- Proven experience as an inspirational and successful leader of teams of staff and volunteers.
- Substantial experience in effective management of time, tasks and projects.
- Demonstrable experience of working within and/or influencing change in health and social care services.
- Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
- Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
- Knowledge and understanding of local health and social care structures.
- Excellent written and verbal presentation skills.
If you feel you have the necessary skills apply today!
The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the organisation:
Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.
Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Age UK Birmingham, who empower people aged 50+ to live with dignity, respect, good health and wellbeing, and can access services, support to meet their needs. They support people across Birmingham, Sandwell and surrounding areas to enrich their lives and live independently.
They are seeking a new Head of Operations to join their senior management team, to build on the progress made by the charity over the last 5 years.
The new Head of Operations will lead the charity’s forward-facing operations, building on current strengths and identifying new opportunities. Partnership working with national Age UK and local stakeholders particularly in Health and NHS settings across the West Midlands and neighbouring Age UKs will also be a key focus.
You will have:
- Proven multi team leadership experience and the ability to manage and motivate staff and volunteers
- Well-developed communication and presentation skills both written and verbally
- The ability to understand and deal with complex documents and solve problems
- Skilled at prioritising conflicting demands, project management planning and development
- The ability to produce clear and concise reports and documents as required
- Experience in financial planning and managing budgets
The successful candidate will be responsible for the delivery of the Charity’s operational services, ensuring that they contribute to improving the lives of older people in Birmingham, Sandwell and surrounding areas in accordance with the strategic aims of the organisation.
You will ensure all services meet required financial and quality standards and comply with all contractual requirements.
The post-holder will work with the Chief Executive in identifying new business and service development opportunities as well as developing existing services to maximise the Charity’s reach and income and will fulfil the role of deputy to the Chief Executive as required.
For more information and a full job specification please contact Sandra Smith, Associate Director, Charisma Charity. Applications should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date for applications: 28th July 2024
First interview date: 15th or 20th August
Second Interview date: 23rd August
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Senior Public Fundraising Officer
- Salary: £31,000
- Team: Public Fundraising Team
- Reports To: Deputy Head of Fundraising (Public Fundraising, Digital Engagement & Insight, Trusts)
- Hours: Full time (35 hours per week)
- Location: Hybrid working. Minimum of one day a month in our London Bridge office.
The Eve Appeal
The Eve Appeal is the UK’s leading charity working on prevention of the five gynaecological cancers – womb, ovarian, cervical, vulval and vaginal. Our aim is to prevent gynaecological cancers and save lives by raising awareness and funding ground-breaking research focused on risk prediction, earlier detection and developing screening for all of the five gynae cancers.
What's this role about?
This exciting position is responsible for delivering our fundraising programme to the public, with support from our Deputy Head of Fundraising.
You will focus on delivering key fundraising activities and an exceptional experience to a wide range of supporters, ensuring that you deepen relationships and maximise value. You will also coordinate and deliver the marketing of our public fundraising activity, alongside colleagues in communications and digital engagement.
The role works across three key areas:
- Individual giving (direct marketing, regular giving, in-memory)
- Sporting events & challenges (virtual challenges, running events, our annual bespoke trek)
- Community fundraising (campaigns, community groups, ad-hoc fundraisers)
We do not expect you to have experience across all three areas.
This role is also responsible for the line management of our Fundraising Assistant, who you will help to develop in their role and ensure all tasks are completed on time and to a high standard.
This is an exciting opportunity for someone looking to progress in their fundraising career, take on line management responsibility, or wanting to bring their experience and transferable skills from another sector.
Person specification
To fulfil this role, we believe you will need the following skills and experiences:
- Experience in at least one of individual giving, sporting & challenge events, or community fundraising, or transferable skills and/or experience.
- Effective communicator, able to engage and inspire others about The Eve Appeal's work.
- Strong copywriting skills with experience targeting various audiences, channels, and activities.
- Understanding of digital marketing.
- Excellent relationship building skills.
- Ability to analyse data, derive insights, and present findings to influence decision making.
- Commitment to equality, diversity and inclusion.
- Ability to confidently use database software. Experience of Raiser’s Edge NXT is an advantage.
- Highly organised with a strong attention to detail.
- Proficient in Microsoft Office.
- A demonstrable affinity, passion, and knowledge of women’s health and gynaecological cancers.
If you do not have all the above experience but believe you would be successful in the role, and/or believe there are other transferrable skills and experiences we haven’t considered, then we encourage you to apply and demonstrate this in your cover letter.
Deadline & interview dates
Applications close at midday Wednesday 31st July. We are looking to conduct interviews for this role on 5th & 6th August.
Please submit an up-to-date CV and a cover letter, of no more than two A4 pages, detailing your suitability for the role and paying close attention to the person specification. Please note only applications including a CV and cover letter will be considered.
The client requests no contact from agencies or media sales.
International Committee of the Red Cross
UK & Ireland Regional Delegation
Head of Policy and Humanitarian Affairs – Job Share (60% FTE) based in our London office, United Kingdom
About us
Set up in 2003, the London regional delegation focuses on pursuing humanitarian diplomacy and facilitating ICRC operations in the field. Through contact with the British and Irish governments, armed forces and members of civil society and other relevant parties, the ICRC seeks to influence policy and decision-making, so as to bolster support for IHL and principled humanitarian action. The ICRC works with the British Red Cross and the Irish Red Cross in various areas, notably to promote IHL and the international Red Cross Red Crescent Movement.
Our Diversity Commitment
ICRC celebrates diversity and we strive to make inclusion part of what we do every day. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination and we are committed to creating a diverse, multicultural environment.
Applicants with protected characteristics are strongly encouraged to apply.
About the role
The Head of Policy and Humanitarian Affairs manages a small, dynamic team based in London, who work with colleagues across the delegation and around the world to support its main objectives: (i) to contribute towards enabling ICRC action to protect and assist people affected by armed conflict and other situations of violence; (ii) to influence the debate and secure improved decision-making on issues relevant to conflict, humanitarian action and international humanitarian law.
Reporting to, and working as adviser to, the ICRC Head (and Deputy Head) of Delegation, the Head of Policy and Humanitarian Affairs develops and oversees the implementation of the delegation’s policy and humanitarian diplomacy strategy in the UK, ensuring it is in line with the ICRC’s overall strategy. They are a member of ICRC’s global network of policy and humanitarian advisors, interacting regularly with the Policy and Humanitarian Diplomacy Divisions/Units at headquarters as well as with delegations around the world, supporting ICRC’s humanitarian diplomacy and policy dialogue. This is a role which requires working collaboratively and at pace on a wide range of issues relevant to the mandate of the ICRC and its global operations.
The Head of Policy and Humanitarian Affairs works closely with the British Red Cross ensuring optimal impact of the Red Cross Red Crescent Movement’s policy and humanitarian diplomacy objectives.
This is an outward facing job, representing the ICRC at public events, with UK Government, Parliament and the wider humanitarian sector.
For a detailed role description, please refer to the accompanying Head of Policy JD.
Person specification (qualifications, skills & experience required)
Essential
- Master’s degree in a relevant subject;
- Strong experience (indicative 10+ years) in humanitarian policy advocacy, diplomacy, conflict analysis and/or a relevant policy position;
- Strong understanding of the UK political and policy environment, with a solid grounding in security, defence and humanitarian issues.
- Knowledge and experience of working in – or with - UK Government, as well as humanitarian/development organizations and think tanks;
- Excellent written and spoken English. French or other second language a plus;
- Proven experience in networking and influencing;
- People management and leadership experience;
- Confirmed analytical, negotiation and presentation skills.
Desirable
- A solid understanding of the Red Cross Red Crescent Movement;
- Prior field experience with the ICRC or another humanitarian/development organization;
- Foundational knowledge of International Humanitarian Law (IHL);
- A good grasp of the impact of new technologies on conflict and humanitarian action.
Further Details
This post is part of a job share and will be offered as part-time (21 hours/ 3 days per week) resident appointment based in our London office. Your job-share partner also works 3 days per week, with one crossover day. The appointment will be offered on an open-ended contract from the beginning of October 2024 (or as soon as a start date is feasible).
The Head of Policy post receives a salary at C2 ICRC London grade and it will be pro-rata for this 3 day part time role (60% FTE); the salary scale below is indicative of the full time equivalent (100%)
(the final salary upon offer will be dependent on the successful candidate’s previous experience and relevant qualifications):
ANNUAL BASE SALARY £ (GBP)
Tier 1 Tier 2 Tier 3
Min Max Min Max Min Max
81,553 92,621 92,621 108,122 108,122 125,826
We currently operate on a hybrid office/homework basis, and there is an option to work from home for part of the week.
The client requests no contact from agencies or media sales.
The International Programme Officer will report to our Global Operations Director and will work closely with personnel and partners in different countries where WW supports development programmes, to ensure the work we support is aligned with WW’s strategy, and that the delivery of our work has impact, is on track and is in line with donor agreements and budgets.
Specific responsibilities will include:
1. Programme coordination, monitoring, evaluation, reporting and learning
• Support organisational and programme planning, ensuring alignment with agreed delivery targets, outputs and outcomes.
• Support partners to ensure MEAL systems are effective in tracking, supporting and learning from delivery of workplans.
• Monitor financial and material resources relevant to project needs, flagging any concerns to the line manager and UK Director of Corporate Services.
• Champion learning, supporting teams and partners to analyse, package and deliver learning internally and externally for advocacy and communications, focused on driving system change at scale.
• Proactively seize opportunities and troubleshoot problems that arise in the course of the work. Deliver proactive management interventions that keep work on track and maximise impact.
• Ensure social inclusion, where the needs of vulnerable people are clearly heard and acted upon, is at the heart of our work.
• Support effective communication across and with the UK team, and partners in other countries.
2. Technical delivery and quality assurance
• Provide technical advice and support partners with delivery, investigations and assessments.
• Identify or co-develop appropriate methods and guidance to support delivery of key tasks within the programmes.
• Liaise both diplomatically and effectively with stakeholders.
• Ensure quality documentation and record keeping.
• Support country teams to undertake desk studies and literature reviews and produce and issue background reports.
• Support organisational capacity building and training of partners, including compliance with internal policies and best practice.
3. Documentation, learning and advocacy
• Mentor and support teams to collate, analyse and synthesise knowledge generated.
• Mentor and support teams in documentation, including writing and reviewing high quality, timely reports programme reports that respond to donor requirements and illustrate impact.
• Develop, co-author and disseminate knowledge products, including case studies, training modules, and guidance materials in support of programmes, liaising with the Director of Public and Political Engagement.
• Support our partners to develop powerful evidence-based stories and narratives to engage media, specific targeted groups, our wider networks and new audiences, including press, multi-media and website content.
• Coordinate and support the effective use of Information and Communications Technology across teams.
• Identify opportunities to increase programme visibility and raise the organization’s profile by disseminating results within and beyond the development community and water sector, liaising with the Director of Public and Political Engagement.
4. Organisational development
• Represent Water Witness and the interests of its stakeholders at local and international meetings as required, and develop strategic relationships with partners.
• Contribute to the strategic development of the organisation including through supporting the development or support of funding proposals, bids and efficient back office support and management.
• Provide advice, support to the Director, Senior Leadership Team, team, partners and the Board of Trustees.
• Help secure and deliver consulting and other work assignments globally as required.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Registered Service Manager to join our Mental Health service in Newham.
This is a fixed term contract of 6-12 months.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The Area Service Manager will be responsible for the operation of specialist services that support customers who experience severe, enduring mental health problems based across London Borough of Newham. The role will be providing line management for Team Leaders and Deputy Contract Managers ensuring that compliance with organisational, local authority and legal regulations are adhered to and the quality of services is pushed to the highest standards as possible to ensure excellent quality of life for customers and a good working environment for colleagues.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Service specific responsibilities:
Proactively pursue development of the service to ensure financial sustainability.
Work closely with Deputy Contract Managers, Team Leaders and Head of Services to understand local priorities and quality of care provided by support workers, jointly addressing issues.
Supervise a management team to deliver Safe, Effective, Caring, Responsive and Well-Led services across the borough.
Effective reporting of incidents and safeguarding to Commissioning Team and Mental Health Services
Using sound financial and accounting principles, understand and manage the funding arrangements for the contract ensuring viability and seeking to ensure sustainability
Continuously monitor the performance of the contract using Look Ahead's reporting tools.
General responsibilities:
Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
Develop key business relationships with all relevant customers/carers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
Educated to degree level or equivalent
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification. Willing to work towards a level 5 qualification to secure Registered Manager status.
Relevant experience of working with individuals with complex needs, potentially including serious forensic histories.
Relevant experience of managing multi-sites service
Desirable:
Experience of service transformation and leading change
Experience of housing management and tenancy sustainment.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Reports to:
Based: Wandsworth/Battersea
Salary: £38,000 - £43,000
Contract: Permanent, Full Time/Part Time
Work Arrangement: 40 hours per week, Hybrid/Office
DBS: Basic
Role Overview:
You'll be the go-to person for transforming our unique venues – from the Pump House Gallery to the Battersea Park Bandstand and Bowling Green, and the Wandsworth Civic Suite – into dream settings for weddings and private events. The role will also be responsible for proactively selling our wedding spaces and managing enquiries all the way through to event delivery and ensuring that health and safety procedures are adhered to when on-site.
The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.
Main Duties/Responsibilities:
Sales
- Generate leads, convert enquiries into bookings through quotes and site visits and build strong client relationships along the way
- Collaborate with the Deputy Head of Events and weddings team to create fresh event packages and initiatives that complement existing income streams
- Actively build new sales pipelines by leveraging networks and community connections
- Manage all enquiries in Priava, keeping track of venue availability, quotes and site visits
- Drive revenue growth by exceeding income goals set by the Head of Events
- Occasional evenings and weekend site visits for prospective clients across our venues
End-to-end Event Management
- Support the Weddings Team in managing customer queries, feedback and delivery
- Oversee event management ensuring all event paperwork complies with Event Policy requirements
- Ensure events are properly staffed, and staff are fully briefed on client needs
- Liaise closely with the Events Team and other park services to ensure seamless coordination of the entire events program
- Line management of Events Coordinators within the Weddings function and the Events Support Assistant
- Occasional event delivery dependant on department / team needs
Event Production
- Support the Head of Events and team with the delivery of Enable-produced events throughout the year
- Assist with the physical setup and dismantling of events. Including managing contractors, suppliers and event equipment
- Create, manage and deliver a program of Community Events Admin and Finance
- Log venue bookings, budgets, and all recorded income in Priava
- Create client invoices, liaise with the Finance Team, and follow up on invoices
- Seek quotes aligned with Enable's Procurement Code and raise purchase orders
- Achieve targeted income through smart booking selection and balancing the needs of public use venues
- Carrying out other duties as directed by the Deputy Head of Events
Skills and Experience:
- Previous wedding / venue management experience with demonstrable experience of end-to-end events management
- Experience in budget management
- Line management experience in a supportive collaborative way
- Comfortable using essential office software like Outlook, Excel, and other databases
- Tenacity to seek out potential new business and client opportunities and confidence to work independently and lead from the front
- Patience and ability to negotiate professionally with suppliers
- Proactive approach and pride yourself on going the extra mile to create the best 5* customer experience as possible
- Excellent written and communicative skills with a high level of confidence speaking to members of the public, other staff, clients and senior management
- Ability to work under pressure and meet deadlines effectively
- Ability to work autonomously under the direction from senior team members
- Hold a full clean manual UK driving licence
- Comfortable working weekends, early mornings and late nights when required
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
ID: 1254 Corporate Partnerships Manager
Salary: starting at £31,991 FTE per annum, rising to £35,445 FTE per annum
Additionally, £3,789 Inner London Weighting FTE per annum for Head Office based
Additionally, £480 home-based allowance FTE per annum for home-based
Location: Hybrid London Head Office (London N1) or home-based
For Head Office based, we typically work a minimum 2 days a week in the office - our office space is wheelchair accessible and located in Hoxton, London, N1.
Please note, this role requires regular travel to partner meetings and events, predominantly in central London (but also nationally) even if home-based.
Hours: Full Time (37 Hours) or Part Time (no less than 28 hours)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a national charity committed to supporting families through change, challenge and crisis. Since the charity was founded in 1869, we have continued to help children and families overcome the challenges they face through a wide range of practical, emotional and financial support. Today we work with more than 60,000 families in some 200+ community-based services, as well as supporting thousands more through our national helpline, FamilyLine, which offers free and immediate support to adult family members, and through national schemes like the National School Breakfast Programme.
We are looking for an ambitious and collaborative fundraiser to join our high performing corporate partnerships team. Family Action is going through an exciting time, with a major brand review and a new website launching soon, with income generation a key priority. This role will mainly focus on account management, including our extensive partnership with Barclays, offering the post-holder an opportunity to lead our work with a major funder, delivering excellent outcomes for families.
Our working culture is flexible, fun and open, with excellent opportunities to collaborate with colleagues with a range of specialisms, from brand, to marketing and communications, to fundraising, as well as our colleagues delivering Family Action’s services.
Main Requirements (for more details, please see the job description and person specification):
· Provide day to day relationship management for a portfolio of key partnerships, including Barclays.
· Delivering excellent customer service to corporate account contacts – keeping in mind their needs, thinking ahead for solutions, responding to requests and working closely with them to develop partnerships for best mutual benefit
· Proactively seek opportunities to grow our partnerships, maximising income and engagement
· The ability to travel on a regular basis to partner meetings and events, predominantly in central London but also nationally (if homebased - travel to London at least twice a month).
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro rata for part time)
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Complete: the Application Form & send to the designated inbox located on the advert document (inbox 26)
· Closing Date : Monday 29th July 2024 at 9am
· To learn more about Family Action: Recruitment Pack
· To learn more about our terms & conditions: Summary Terms & Conditions of Employment
· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interviews are scheduled to take place from 5th-8th August 2024 virtually, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Heather Kearney, Deputy Director, External Engagement (email address located on advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PiP's philanthropic income has doubled in the last 16 months and this role is the next investment in our Development & Engagement team to steward our funders, secure new funders to maintain income levels, and better communicate our impact.
The role has three main areas of responsibility:
- Managing funding partners - primarily trusts & foundations but corporate income is growing
- Identifying and securing new income – primarily partners in the £5-25K p.a. range
- Manage PiP communications – focused across audiences including non-philanthropic
We're looking for someone with experience in:
- Stewarding existing funders in the £5-25K p.a. range as part of a team including writing compelling impact & evaluation reports
- Developing and pitching concepts to funders to grow existing relationships and secure new partners
- Devising a communication strategy for an organisation and able to deploy this across channels e.g. print, social, and digital
- Being based on-site with service delivery and able to utilise this towards fundraising and communications goals
- Handling all elements of a project or delivery, PiP is a small charity so mucking in is essential
- Working across structures from senior management to delivery staff internally and externally
We're offering the following benefits:
- A salary between £29,500 & £33,500, dependent on experience
- You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
- An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
- We offer a travel subsidy of £7.50 per day to help with commuting costs.
- We provide a 4% pension contribution
- It's an early finish on Fridays - we close once all students leave around 4pm.
We recognise not all candidates will match the above criteria, we actively encourage all candidates who meet a majority of the criteria or who believe they could bring transferrable skills to apply.
The client requests no contact from agencies or media sales.
Job Description
Job Title:
Employment Development & Training Worker (EDTW).
Management Structure:
Reports to: Head of Learning & Development
Location:
Based at Woolwich, London SE18 5BX
Salary:
£33,000 to £35,000p.a. depending on experience
Hours per week:
40 hours – generally 9am to 5.30pm Mon to Fri
Background:
First Step Trust (FST) is a charity that provides work experience, training and employment opportunities for people excluded from working life because of mental health problems or other disadvantages (workforce members).
Our approach is about giving workforce members the chance to overcome some of the difficulties facing them by getting them involved as colleagues. We provide ‘on the job’ training, advice and support to enable each person to improve their basic skills and knowledge of the various work undertaken. This will include supporting workforce members to gain recognised qualifications and access to work placements with our customers and other organisations.
We are in the process of developing a more formalised training and employment support programme (SMaRT Pathways) particularly, but not exclusively, in the area of the Automotive trade. SMaRT Pathways will include the delivery of vocational training through the use of various technologies including video, Virtual Reality, Augmented Reality and other mediums making the learning process more accessible to those who struggle with traditional learning methods due to issues around literacy, numeracy and low levels of self-confidence/anxiety.
Job Role:
The main objective of this post is to enable people with mental health difficulties and other disadvantages (workforce members) to engage with and access open employment. The EDTW will achieve this by taking responsibility for proactively recruiting people to the project, overseeing their development whilst at the project, including delivery of training courses as and when required and supporting them to move on to employment or further training.
Main duties:
Networking with other services in the area to raise awareness about FST, promoting work placements and training courses as well as promoting the business services.
Recruitment and development of potential workforce members - being proactive in following up on enquires regarding work placements, interviewing potential workforce for work placements at the project.
Employment support – assist workforce looking to move on to paid employment by providing support in job search, CVs and interview preparation. To develop a network of appropriate work placements by building contacts with local employment agencies and employers to ensure access to work for all workforce preparing to move on from FST.
Training – assisting when required, in delivering a variety of courses both in house and recognised qualifications to people with common mental health problems both workforce members and visiting trainees utilising the various technologies as they are developed.
Monitoring and reporting - complete, manage and provide regular, accurate, appropriate and timely reports to agreed deadlines in order to monitor progress.
Office duties – working with workforce members as colleagues ensuring that daily tasks are completed in a timely fashion.
To work in accordance within the limits and parameters as set out in FST’s policies and procedures, by the Board, Chief Executive, Deputy Chief Executive and other senior managers.
Perform other tasks as reasonably required according to the needs of the project and FST.
Person Specification
Qualifications and Experience
Essential
Experience of face to face customer service in an employment advice/support related post.
Experience of delivery of training within a workplace environment.
Experience of using digital technology e.g. social media and other platforms.
Experience of managing, recording and monitoring progression.
Experience of working independently, planning and prioritising own workload.
Desirable
Knowledge of the benefits system.
Current full driving licence.
Knowledge and Skills
Essential
Ability to effectively promote FST to referral agencies.
Ability to establish a network of employer contacts to facilitate work placements and employment opportunities.
Ability to motivate, support and enable people to develop.
Ability to work as part of a team in order to achieve overall objectives and goals.
Excellent presentation and interpersonal skills.
Excellent communication skills, written and spoken.
Excellent organisational and administrative skills.
Excellent knowledge of MS Word, Excel, email, Internet Explorer and Social Media.
Attitude
Essential
Willingness to learn new technologies.
Commitment to opposing discrimination and actively promoting equality of opportunity.
Understanding and commitment to the values, principles and approach of First Step Trust.
Commitment to Health & Safety at work.