Deputy ceo jobs

We are looking for someone to support the Director of Finance & Resources and Deputy CEO, the
Board and the Senior Management Team to deliver effective governance, HR and Corporate
Services, embed a risk culture and ensure compliance as well as strengthen the Association’s internal
control functions.
To be successful in the role you will need:
• CIPD qualification or working towards same with a commitment to CPD
• Education to degree level or equivalent through relevant training and experience
• Relevant Health & Safety qualification
• Experience of providing Human Resources support to management and employees, including
organisational change, terms and conditions, policies and procedures
• A sound grasp of corporate governance issues and secretarial practice
• Good understanding of regulatory environment and legal requirements of the social housing
sector
• Excellent communication and organisational skills and the ability to influence a wide range of
stakeholders
• Experience of preparing and presenting reports to Senior Management and Board
• Proficient in Board report writing and minute taking
You will be joining the team at an exciting time of growth and will be responsible for delivering an
excellent responsive customer orientated service to Ekaya residents, tenants, other service users and
stakeholders.

Could you make a difference for Carers in Wandsworth?

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our dynamic team.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

The Role:

This role involves one to one support for Carers of people with dementia, providing information, guidance, and advocacy, developing and delivering dementia training for Carers and facilitating support groups. This role also includes coordinating and delivering monthly Dementia Cafes for people with dementia and their Carers, including supervising cafe volunteers.

Your skills and Experience:

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers. 

Does this sound like you?

Benefits of the role and working for Wandsworth Carers’ Centre:

- Friendly team and working environment

- Some weekend and evening work with time off during the week

- Annual leave from 26 days increasing to 31 days plus bank and public holidays

- Contributory company pension

- Ongoing training and development opportunities

- Employee assistance program.

- Cycle to work scheme

To apply:

Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification. Unfortunately, we are unable to sponsor candidates. 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Please note: we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible.

About Us

We are passionate about God’s mission and eager to see more people become followers of Jesus. For over 225 years, CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed across the globe.

Founded by William Wilberforce and other members of the Clapham Sect group of activists in 1799, today CMS supports hundreds of people and partners in mission working together across Africa, Asia, Latin America, Europe, the Middle East and the UK displaying the love of Jesus to many people who might not have believed he was for them.

Context

With mission no longer being a “West to the rest” endeavour, and as Christianity has flourished in parts of the majority world, we have undertaken a prayerful review of our organisation. We have rediscovered and been re-inspired by the pioneering spirit of our founders. We believe our calling for this time is to the “edges”: to the edges of society, the edges of church and to the edges of our comfort zones. To that end, we have been aligning our organisation and focus to play a catalytic role in facilitating movements of mission to and from these edges through our new “hub” approach to mission and often working with partners in the wider Anglican Communion.

The Role

We are looking for a collaboratively-minded and empowering CEO to take this new approach and focus to mission forward, to promote it to this generation, to the Anglican Communion and beyond. With a strong senior leadership team, committed board and annual income of around £8m, you will lead our strategic development, implement the agreed plan to 2027, and build the financial sustainability of CMS for the decades ahead.

We are therefore looking for a mission-hearted leader of integrity with a strong strategic ability, deep theological understanding, mature Christian faith and an ability to build relationships and compellingly share the amazing way that God’s Kingdom is coming to the edges through CMS.  

If this sounds like you, please see the application details attached. Closing date 9th May.

Operational Leadership:

• Provide strategic leadership to the Senior Management Team's and it’s operational functions, ensuring efficient and high-quality service delivery.
• Develop and implement operational policies, procedures, and best practices to enhance productivity and ensure compliance.
• Continuously streamline processes and workflows to improve operational performance.
• Deputise for the CEO when required, representing the organisation at events, meetings, and in day-to-day operations.

Strategic Planning and Execution:

• Collaborate with the CEO and support, manage and develop the senior management to shape and execute the charity’s strategic plan.
• Translate strategic objectives into actionable initiatives, ensuring effective implementation and tracking progress.
• Identify opportunities for growth, cost optimisation, and improved service delivery.

Board of Trustees Liaison:

• Provide regular reports to the Board of Trustees on operational performance, strategic initiatives, and financial matters.
• Work closely with the CEO to ensure transparency, accountability, and alignment with the Board's expectations.
• Attend Board meetings and provide insights on operational challenges, opportunities, and key achievements.

Financial Management:

• Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.
• Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.
• Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.

People Management and Development:

• Line manage and develop the SMT (nine managers)
• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Establish performance goals and metrics for staff, offering regular feedback and development support.
• Promote an inclusive, diverse work environment that values employee engagement and professional growth.
• Oversee recruitment, onboarding, performance management, and retention strategies.

Risk Management and Compliance:

• Develop and implement strategies to identify, assess, and mitigate operational risks.
• Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.
• Implement internal controls and governance practices to safeguard the charity’s reputation and assets.

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team.

Advice Worker

Salary: £35,000

Full Time (35 hours per week)

Benefits of working for Wandsworth Carers’ Centre:

• Friendly team and working environment
• Annual leave starts at 26 days increasing to 31 days plus bank holidays 
• Contributory company pension,
• Ongoing training and development opportunities 
• Employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Are you passionate about supporting Carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy team providing welfare benefits advice & guidance to those who need it most.

As the successful candidate, you'll bring your knowledge and expertise to provide vital support to Carers, with a comprehensive and up-to-date knowledge in welfare benefits and recent experience of managing a case load.

You will manage your own caseload while also providing supervision and support to another advice worker. 

Your excellent communication skills will help you connect with and support Carers, while your IT proficiency will enable you to provide effective, efficient assistance.

Key Responsibilities Include:

• Providing advice & advocacy on welfare benefits and housing. 
• Managing your own case load
• Supervision of another advice worker
• Offering guidance and support to colleagues
• Maintaining accurate case records, adhering to AQS standards. 

Essential Requirements:

• Experience of providing benefits advice, guidance and support
• Experience of managing a case load
• Experience of representing clients with external bodies / organisations
• Experience of supporting with benefit appeals through to tribunal stage.
• Knowledge of or ability to understand and use relevant legislation.
• Ability to work across the borough and provide home visits

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Unfortunately, we are unable to sponsor candidates. 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

We are seeking an exceptional and experienced Director of Operations/Deputy Director to oversee the day-to-day management of the Institute. This senior leadership role will be pivotal in ensuring the smooth and effective operation of the organisation, aligning operational strategies with our mission and values. The Director of Operations will be responsible for ensuring that all deadlines are met, overseeing human resources, operational systems, external contracts, policy development, financial management and ensuring that the Institute's guiding principle of "changing the lens" is embedded throughout our programmes and initiatives.

The ideal candidate will bring a wealth of experience in operational management within the arts or cultural sector, with a passion for supporting Black arts and heritage. The role requires a commitment to fostering an inclusive and equitable workplace, the ability to manage effectively cross-functional teams and to liaise with artists, programming partners and funders.

Key Responsibilities:

• Human Resources and Staff Management
• Operational Leadership and Strategy
• Fundraising and Stakeholder
• Policy, Governance and Compliance
• Financial Management
• Reporting and Evaluation

Job Title: Deputy Service Manager

Location: Lambeth, London
Salary: £37,635 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic abuse and other forms of violence against women and girls.

In this role you will provide line management and support to staff who work with and help women and their children who experienced domestic abuse and are staying living in our refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing Date: 09:00am 6 May 2025

Interview Date: 14 and 15 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

You will be experienced, self-motivated and exceptionally well organised, as well as having the ability to utililise both management and leadership skills in providing great services to the staff, residents, volunteers, participants and business users who are part of YMCA Doncaster. 

This role deals with both the big picture and the tiniest details, and needs someone who is great at balancing both planned and unexpected work. 

We are looking for someone who will work with the Chief Executive and Deputy Chief Executive to form the senior leadership team, bringing facilities and buildings expertise to the delivery of our strategic plan. 

If you’re ready to put your skills and experiences to good use in delivering great facilities for Doncaster’s children and young people, we would love to hear from you.

Job Purpose

To lead the management and continuous improvement of facilities, safety, maintenance and the provision of accommodation, prioritising contractual and statutory obligations alongside quality management reporting.

Main Responsibilities

• To ensure that relevant staff and volunteers are managed and supported sufficiently to fulfil their role and to operate in accordance with the requirements of legislation, funding arrangements and YMCA Doncaster’s policies, procedures and KPIs. 
• To maintain accreditation and compliance records, oversee submissions for quality management and inspections and act as the responsible / senior person as required.
• To operate a Health and Safety management system, including risk assessments, in keeping with legal obligations and the requirements set out in the Health and Safety Policy.
• To ensure that new staff, volunteers, resident clients, external users and others as appropriate receive a clear Health and Safety induction and that individual issues are addressed promptly.
• To manage property condition, cleaning, planned maintenance and responsive repairs. 
• To ensure that appropriate property records and asset registers are maintained. 
• To create efficient arrangements for scoping work, gathering quotations and making recommendations for approval of large or exceptional items of expenditure.
• To oversee the KPIs for accommodation management including minimising voids and maximising rent / service charge collection.
• To manage reception and ensure that services provided contribute to positive customer experience.
• To oversee IT issues, including the provision of equipment and resolution of problems, and to liase with the external IT services provider.
• To provide expert facilities / operational input and knowledge to those engaged in planning and launching new work.
• To take responsibility for drafting recommended policy / procedure updates.
• To attend meetings of the Board or relevant sub groups as required in order to report and give advice.
• To manage specified areas of budgeted income and expenditure.
• To ensure that the YMCA’s insurance arrangements are appropriate and are compliant with any binding requirements from funders or other stakeholders, and to oversee processes for renewals and claims.
• To ensure that the YMCA’s utilities supply arrangements are appropriate and cost-effective.
• To approach the role with professionalism, and to maintain appropriate boundaries with staff, clients and others as relevant to a senior post.
• Additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Doncaster.
•  

Person Specification

• Experience of managing buildings and safety, including delivering to a range of KPIs.
• Experience of effective management and leadership of people at a range of levels, including staff and external contractors. 
• Experience of budget management.
• Experience or understanding of working with boards or similar at governance / NED level.
• Understanding of key facilities / premises management issues, with particular reference to multi-use community premises and accommodation provision.
• Sufficient understanding of Health and Safety to take responsibility from day to day oversight to legal compliance, ideally with a relevant qualification.
• Experience of leading on delivery and quality monitoring of regulated services and / or statutory compliance.
• Able to demonstrate organisational skill and a commitment to efficient working practices.
• Able to take full responsibility for designated areas of work. 
• Experience of leading with confidence in challenging times and in difficult situations. 
• Able to represent YMCA Doncaster’s services and values positively, professionally and with credibility.
• Willingness to work occasional unsociable hours. 
• Reliability, resilience, integrity and tenacity where the role requires.

The Sociological Review Foundation is seeking its first Development Manager to join its team. This role, reporting directly to the Operations Director, presents a unique opportunity to drive the organisation’s strategic growth initiatives and fundraising calls, expand partnerships, and generate revenue through the sale of services.

Note: We can only accept applications from applicants who are based in, and eligible to work in, the UK.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

A skilled project manager and technical advisor, with a proven ability to work with external stakeholders, you will work in support of the Technical Manager to manage the technical aspects of Leaping Bunny and other organisational programmes. You will have excellent administrative skills gained in a customer-facing environment, including the ability to deal with multiple complex enquiries in a calm manner.

From the provision of technical advice and guidance to existing members and prospective new joiners, to supporting complex third-party supply chains; your meticulous approach, eye for detail and flexibility will help advance the organisation’s Vision, Mission, and Values.

You will act as a main point of contact for all Leaping Bunny technical enquiries and other potential new programmes, and in doing so, you will enjoy dealing with a wide and diverse range of people mainly via phone/email/video calls.

Your energy, commitment and experience will help propel the department and organisation successfully forward; and in doing so, you will help end testing on animals worldwide.

Salford CVS is seeking to appoint to the position of Director of Operations.

The Director of Operations will have wide-ranging responsibilities for the development, implementation and performance of all operational delivery projects and programmes of work. This is a senior role within our well-established charity, and we will expect you to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

You will lead, direct and manage all operational delivery projects and programmes across the organisation. Responsible for all aspects of operational management, you will ensure the high-quality delivery of programmes in line with contract and funder requirements. You will personally line manage all operational Programme Managers, ensuring that service/programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to and delivered against.

We’re looking for someone who is a team player and can take direction from their CEO; someone who is solutions-focused and able to effectively manage a range of people and services. You will be a person who has a keen eye for detail and can see the bigger picture, who works hard but likes a laugh, and who believes in our values and purpose.

Benefits

• 28 days’ holiday rising to 30 days (after five years) plus eight Bank Holidays
• Paid sick leave - subject to terms and conditions of service
• A compassionate approach to dependants’ leave and compassionate leave – to help deal with life’s unforeseen circumstances
• A contributory pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle-to-work scheme – for those staff members who want help to purchase a bike
• Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
• RHS Garden family membership (optional and non-contractual)
• Development opportunities – we support and encourage our staff to progress their careers (including formal training)
• A supportive working culture – we respect and support one another to do the best we can

Salford CVS is an accredited Living Wage Employer (and Funder), ensuring not just that our staff are paid the ’real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website and complete an application form. Please note, we do not accept CVs – application forms only.

Closing date: 10am on 29th April 2025
Interview dates: 6th and 8th May 2025

Executive Assistant

London

£30,500 - £35,000

EA to the Registrar, Deputy Registrar and Executive Director of the Membership Support and Global Engagement (MSGE) department

Working arrangements: Hybrid working, with a minimum of 6 days per month in the office

Contract: 12-month fixed term contract (maternity cover)

Our client is seeking to recruit an enthusiastic, highly organised and proactive EA to work with the Registrar, Deputy Registrar and Executive Director leading the Membership Support and Global Engagement department (MSGE)

They are a membership organisation which represents 40,000 doctors worldwide, educating, advising and working with government, the public, patients and carers, and other professions to improve health and healthcare. The Registrar is a Senior Officer with specific responsibility for work relating to the RCP’s membership, professional matters, professional governance, global, workforce and our relations with the NHS.  They are supported a Deputy Registrar, an Executive Director and a team of officers and staff.

Responsibilities

• Provision of a comprehensive, efficient EA service to the Registrar, Deputy Registrar and Executive Director (ED) of the Membership Support and Global Engagement (MSGE)
• Proactive management of varied business activities, including complex coordination of diaries, travel arrangements and meeting preparation
• Independently managing assigned projects
• Managing emails and correspondence for the registrar; triaging and drafting responses
• Meeting support including managing contact lists, drafting agendas, taking minutes and monitoring actions across a wide range of meetings

About you

• Experienced EA with outstanding planning and organisational expertise able to manage complex and varied portfolios
• Great interpersonal skills, experienced in working with people from diverse groups
• Equally comfortable working as part of a team and independently
• Ability to work flexibly, rapidly and independently
• Great attention to detail

Benefits include 27 days of annual leave (pro rata), 7% employer pension contribution, hybrid working and much more.

Closing date: 7 May

Shortlisted candidates will be notified by: close of business 9 May  

Interview date: 14 May (between 10am and 4pm)

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them. 

Director of Services

We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.

You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.

Position: Director of Services

Location: Hayes, London

Salary: £55,000 per annum

Hours: Full-time - 35 hours per week

Contract: Permanent

Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer

Closing date: Midday, Monday 12th May 2025

About the role: 

As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).

You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.

You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.

Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.

Your key responsibilities will include: 

• Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.

• To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough

• Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.

• Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.

• Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.

• To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board

• To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.

• Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.

About you: 

To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role. 

Essential skills and experience include: 

• Educated to Degree level or equivalent, or substantial successful senior management experience. 

• Proven experience as an inspirational and successful leader of teams of staff and volunteers.

• Substantial experience in effective management of time, tasks and projects.

• Demonstrable experience of working within and/or influencing change in health and social care services.

• Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.

• Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.

• Knowledge and understanding of local health and social care structures.

• Excellent written and verbal presentation skills.

If you feel you have the necessary skills apply today!

The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

About the organisation:

Age UK Hillingdon, Harrow and Brent provides a wide range of services for around 15,000 older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.

Other roles you may have experience with could include Deputy Service Manager, Service Coordinator, Head of Services, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.