Database Manager Jobs

Are you energetic and passionate about enabling and supporting Carers?

We are a busy, ambitious charity operating at the heart of the Wandsworth community helping thousands of people across the borough in unpaid Caring roles.

We are looking for a enthusiastic and creative individual to join our busy team, providing support to Asian Carers.

Administration, Reception & Asian Carers Support

21 hours per week £17,635 incl. of Inner London Weighting.

The successful applicant will be required to provide a full range of administrative support services to our small busy Centre.  You will need excellent reception and first point of contact skills, as well as a friendly and efficient approach and experience of reception and office systems. Experience of using Microsoft Office 365 and experience of using a cloud-based CRM database (desirable). The successful candidate will require Asian language skills, Urdu, Hindi, Punjabi and the ability to facilitate a Carers Support Group.

The Events and Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. They work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information. They update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Organising events
• Improve and maintain website and online presence
• Administrative duties
• General support

About you

Essential criteria

• Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
• Excellent interpersonal skills, including written and oral communications skills
• Confidence with IT including Microsoft Office suite
• Excellent attention to detail
• Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
• Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
• Highly motivated, with ability to work on own initiative and as part of a small team
• Flexibility and willingness to learn new skills
• Professional, reliable and responsible
• Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
• A positive attitude to problem solving and finding new solutions

Benefits

• 25 day of annual leave (pro-rata for part time) plus bank holidays (pro-rata for part time). Allowance increases due to years of service to 27 days for 2+ years, 29 days for 4+ years and 31 for 6+ years.
• 5% Employer pension contribution
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Continuing professional development opportunities

How to apply:

To apply for this role, click the ‘quick apply’ button and submit a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification. Please read the Recruitment Pack for full details before applying.

Recruitment timeline:

Closing date: 10am, 02 December 2024

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

Are you a highly organised person who thrives on creating and maintaining seamless HR and payroll processes? Join our dynamic team as an HR Systems and Payroll Officer, where you’ll play a key role in keeping our payroll and our HR systems accurate and efficient. If you love being the go-to person for smooth, reliable processes and enjoy supporting a thriving workplace, we want to hear from you! 

About the role: 

As the HR Systems and Payroll Officer, you will take on a varied role that is central to maintaining and enhancing our HR and payroll systems. You will handle significant data input, act as a system administrator, and ensure seamless payroll processing, accurate data management, and compliance with regulations.

This role also involves providing customer support to system users, troubleshooting issues, developing new processes, training users, and creating guidance materials to ensure effective system use. Ideal role for someone with experience in payroll and HR systems who enjoys streamlining processes and collaborating with cross-functional teams. 

Hybrid working is the norm for us at the moment, so a mix of home and office working is what you'll get, as well as our other benefits. We meet once a month for a department day in our head office in Kings Cross as well as any required training days or in person meetings for a business need. Further details can be discussed with the hiring manager in interview. 

About you: 

• Proven experience in HR systems and payroll processing. 
• Display a strong attention to detail and customer focus. 
• A strong knowledge of HRIS software and payroll systems. 
• Excellent attention to detail, problem-solving skills, and communication abilities. 
• A solid understanding of payroll regulations and compliance. 
• Possess strong organizational, accuracy, communication, and analytical skills. 

About us: 

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. 

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You will have the opportunity to actively problem solve and support colleagues across SHP to inspire positive change, all while working in a collaborative and growth-focused environment. 

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info: 

Closing Date: Sunday, 1st December 2024 @ midnight.

Interview Date: Tuesday 10th or Wednesday 11th December (via Microsoft Teams) 

We are looking for an enthusiastic, organised, proactive individual who has a successful record in project, programme and operations support and who is looking to take on a new, exciting challenge that will make a real difference to the community.

This is a full and varied role – no two days will be the same! We can offer:

• The opportunity to be fully involved in meaningful work, to make a difference and see the positive impact of your work

• An experienced team who will support you to deliver on your goals, and to grow personally and professionally

• The platform to manage and deliver on your own workload

• A role that allows you to take the initiative, to innovate and to be involved with multiple stakeholders across the business 

• Fulfilling and rewarding work that contributes to society, sustainability initiatives and environmental challenges

ABOUT BAKER STREET QUARTER PARTNERSHIP

We are the Business Improvement District (BID) for the Baker Street area of Marylebone – a not-for-profit organisation making a real difference to this vibrant, diverse and dynamic part of central London.  Our innovative and compelling work is far reaching, from nurturing and connecting the community, to promoting the area’s vitality and ensuring it is resilient, safe and clean. Established 11 years ago, we have recently set out a new exciting and ambitious business plan focused on facilitating social and environmental impact, with wellbeing at its core. This is a unique opportunity to work within a team who are committed to contributing to the broader community and driving positive change. 

Our team is small but highly innovative and ambitious with a proven track record of making real improvements to the area for business and for all.  You will be joining the Partnership at an exciting time as we recently extended our area of benefit. 

We are delighted to have been recognised as a Great Places to Work certified company!

“100% of employees at Baker Street Quarter Partnership say it is a great place to work*, compared to 54% of employees at a typical UK based company”

Job Outline:

To provide project support to a number of programmes including:

• Operations – Initiatives to ensure our area is maintained as a clean, safe, well-managed and resilient through dedicated street management, effective communications and facilitated local networks

• Sustainability - Promoting social and environmental impact and wellbeing while supporting the delivery of businesses’ sustainability and ESG objectives

• Smarter Giving - our initiative facilitating relationships between our member businesses and local charities and community groups

JOB RESPONSIBILITIES:

Operations Support

• Research and collate area information including crime statistics, planned street works, planned events and protests, planning and licensing

• Maintain Street Team rotas onto team calendar 

• Assistance with the day-to-day oversight of the Street Team 

• Update and send weekly Security and Operations mailer 

• Update weekly Street Works 

• Manage our range of Operations communication and intelligence sharing platforms and closed WhatsApp groups

• Actively assessing the quality and look/feel of our footprint area to report to Operations Manager

• Administrative assistance with Operational contract management 

• Manage Health and Safety/Risk Assessments/RAMS for outdoor markets and events 

• Administrative assistance for Operations linked events (Security Networking, Intelligence sharing meetings etc.)

• Manage and book all member training 

• Assisting with keeping Operations section of BakerStreetQ website up to date 

Smarter Giving Support

• Support the Community Impact Manager on collection drives/Christmas appeal

• Research related to local need and Church Street Ward (our focus for Smarter Giving)

• Attend member volunteering sessions to welcome volunteers and ensure smooth running

• Assist with arrangement of member volunteering

• Organise annual Christmas raffle

• Draft weekly volunteering and skill sharing opportunity update 

• Draft articles on successful Smarter Giving initiatives

• Organise Meet the Charity events

Sustainability and Placemaking Programmes Support

• Research and administrative support related to sustainability, accessibility and Placemaking projects

• Drafting and updating communication and content

• Liaison with businesses, the Council and other stakeholders

• Initiate, promote and manage internal sustainability initiatives

• Assist with Smarter Recycling contract management

• Manage customer care calls to Smarter Recycling users (biannually)

General

• Support with the collation of performance/KPI data  for quarterly, annual and ad hoc reports

• Minute Sustainability Steering Group and Streets and Spaces Steering Group,  following up to ensure actions are completed

• Research related to local events and activities

• Staff pop-up member information stalls

• Financial administration related to Operations and Smarter Giving 

• Contract administration and support 

• Manage generic email boxes including  training@ and info@ responding in a timely fashion 

• Support and provide cover during holidays and absences for the Executive Assistant and Marketing & Events Coordinator including office and phone cover, office supplies and welcoming guests 

• Always acting as an ambassador for BakerStreetQ. 

• Back-up Fire Marshall and First Aider for the office (full training provided). 

• Opportunity to train as Mental Health First Aider

It is expected that the Project Assistant will provide cover for and stand-in as necessary for the Marketing and Events Coordinator and the Team Assistant, and has familiarity of their job functions to enable such coverage to be provided.

• To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required

PERSON SPECIFICATION

Required skills

• Excellent communication skills (both written and verbal)

• Exceptional personal planning and organisational skills

• Adept at independent working taking accountability for own workload and timely deliverables of work

• Excellent attention to detail

• Strong planning and time management/multi-tasking skills, with the ability to take the initiative and work independently with little supervision, yet maintaining regular communication within the team

• A flexible approach, professional outlook and positive attitude is essential 

• Ability to compile and accurately record information

• Intermediate skills in Word, Excel and PowerPoint and experience of using contact databases (in particular input, retrieval of data and the ability to use database) 

• Ability to work to tight deadlines whilst caring to ensure a high standard of work quality

• Ability to work effectively in a team environment with a “can-do”, willing, collegiate approach 

• Flexibility to adapt effectively to change

• Exceptional eye for detail and data accuracy

• Ability to liaise and build a rapport via telephone, in person and in written correspondence with senior business representatives and a variety of professionals and voluntary groups 

• Flexibility to work occasional evenings and out of core hours to attend events 

Required Experience

• Previous work experience in an operational support or project support role likely to have been gained over a minimum of 12 months

• A passion/drive to contribute in a community focused, social impact role 

• An interest in the urban environment and an organisation involved in sustainability initiatives, area promotion and placemaking projects

Our Benefits:

• Private health insurance via BUPA for employee only from day one

• Pension – Employee 5% and Employer 6% 

• 25 days Annual Leave plus bank holidays and additional gifted holiday over Christmas

• Season ticket loans

• Cycle to Work scheme 

• Salary sacrifice TechScheme – limit £2000

• Wellbeing sessions

• Opportunities and Support to volunteer

TIMESCALE:

Closing date for applications 29th November 2024.

Application by cover letter and CV.

Join Us at the Diocese of London

The Diocese of London is seeking a passionate and experienced Development and Fundraising professional to work alongside the Head of Development to strengthen and implement our dynamic development and fundraising strategy. As part of the Property and Fundraising directorate, you will help secure the future of our iconic churches—both historic and contemporary—by supporting parishes to create sustainable projects and secure vital funding.

About the Role

In this key role, you will have the unique opportunity to develop innovative projects and identify funding opportunities to restore and rejuvenate churches, supporting their transition to Net Zero Carbon. You will collaborate with parishes to identify potential partnerships with community groups, heritage organisations, local authorities, and funding bodies, ensuring the long-term sustainability of these churches as important community hubs.

As Development Manager, you will:

· Work with parishes to create funding strategies and programmes that support the restoration and sustainability of churches.

· Build and nurture relationships with a diverse range of funding bodies, including local authorities, trusts and foundations, and the National Lottery.

· Work closely with colleagues across the Diocese to embed a culture of entrepreneurship and provide vital support and advice to Incumbents and Parish Church Council (PCC) members.

· Drive place-based funding approaches to deliver projects that benefit both the churches and the communities they serve.

· Manage complex multi-funder profiles for capital projects and activity programmes, ensuring long-term sustainability and impact.

About You

We are looking for an all-round development professional with a proven track record of successfully managing projects with complex multi-funder profiles. You will have:

· Experience in designing and delivering large-scale development projects, ideally within the heritage or community sector.

· A strong understanding of relevant trusts, foundations, and funding bodies, with experience of securing substantial funding for projects.

· A strategic mindset and the ability to think creatively to bring together multiple funding sources and partners.

· Excellent relationship-building skills, with a proven ability to engage a diverse range of stakeholders.

· A passion for historic buildings, community engagement, and sustainability.

Why Join Us?

At the Diocese of London, we are committed to the preservation and development of our churches as places of worship and community activity, providing spiritual engagement and a range of support services, and events. As a member of our Development team, you will play a crucial role in securing the future of our buildings and the communities they serve.

We offer a supportive, collaborative work environment, with opportunities for professional growth and development. As part of our commitment to work-life balance, we offer hybrid working options where possible

The Diocese of London is an equal opportunities employer. We welcome applications from all backgrounds and aim to create a diverse and inclusive working environment.

The benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following benefits:

· Competitive remuneration package

· 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays

· 15% employer pension contribution and salary sacrifice available

· Death in service benefit x3 of basic gross salary

· Enhanced maternity leave of six months full pay, after 12 months’ of employment

· Season ticket loans of public transport

· Access to Benenden Health Insurance

· EAP counselling through Health Assured

· Up to £100 for eye test and contribution to spectacles

· Two additional paid days for community volunteering

Could you be a welcoming presence for visitors, and groups hiring rooms? Do you have that unusual combination of building maintenance and gardening skills, along with people and admin skills for managing our room-hire business?

The hours normally to be worked Tuesday-Saturday, including evening work. Remuneration is £13/hour. Please request an application pack before applying. Application deadline: 5pm Sat 30 Nov 2024

The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will thrive in a fast-paced, high-profile environment and be motivated to amplify the Living Wage Foundation’s impact across key audiences. 

The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact. 

About the Application Process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us. 

Got any more questions?

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions.

We will be holding a webinar on Tuesday 26th November, 1-1.30pm where anyone can attend to find out more about the role, all enquiries welcome. In the past, candidates have found this a helpful space for understanding whether the role is right for them.

To register please check the link on Applied.

If you’d like to know more but cannot attend the webinar, please email contact us (details on Applied). 

Living Wage Foundation 

The Living Wage Foundation was launched in 2011 by Citizens UK to tackle in-work poverty and ensure that workers earn enough to live on and participate in family and community life. Citizens UK is the home of community organising with diverse civil society alliances set up to develop leaders to work on the issues that matter to them, such as the Living Wage. Other projects include Parent Action and Sponsor Refugees to add depth to the impact of Citizens UK’s work.

The Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.

The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Citizens UK

Citizens UK is the biggest, most diverse and most effective people-powered alliance of local communities working together for the common good. Our mission is to develop leaders, strengthen civic organisations and make change. Our 550 member communities are deeply rooted in their local areas and connect every day to the lives of hundreds of thousands of people. Through the method of community organising we enable people experiencing powerlessness to develop their leadership and come together with the power and strategy to make change.

This leads to hundreds of neighbourhood improvements - from zebra crossings outside primary schools to renovated public toilets in cemeteries. And it leads to some of the biggest campaign impacts in the UK, such as winning over £3 billion of wages through the UK Living Wage campaign, securing a legal cap on the cost of credit to control exploitative lending, and ending the detention of children for immigration purposes. We enable local campaigns to grow into large-scale social change projects such as the Living Wage Foundation, Parents and Communities Together (PACT), Sponsor Refugees, and Refugees for Justice, that form an integral part of our theory of change. The most prominent of these is the rapidly growing Living Wage Foundation with a network of almost 15,000 accredited Living Wage Employers across the UK. 

At Citizens UK, our organisers and project staff work within communities and ‘organise across difference’. There are various project roles and management, operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context, and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.

In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. 

As a senior leader, you will be responsible for managing and allocating the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact. 

Main Responsibilities 

Situational Awareness and Research 

• Lead regular updates on key audiences, tracking positions on issues of interest and ensuring the team is fully informed. 

• Guide the team in proactive media monitoring, enabling timely responses to significant developments. 

• Collaborate with the Senior Research Manager to conduct and commission impactful research, driving media campaigns that effectively reach and engage target audiences. 

• Oversee the development and maintenance of a comprehensive press database, mapping key media contacts and publications in line with the Living Wage Foundation’s objectives. 

Strategy Development 

• Provide strategic oversight of the organisation’s media strategy, ensuring it aligns with broader organisational, communications, and campaign goals, and establish clear processes for evaluating its success. 

• Work alongside other Senior Managers in the Communications Team to shape and guide the overall communications strategy. 

• Lead on all media and messaging outputs, including developing high-quality materials, coordinating media events, and delivering media training. 

• Support the Living Wage Foundation’s Political Engagement Strategy by building and sustaining cross-party support for the organisation’s mission and objectives. 

Reputational and Risk Management 

• Develop and manage the organisation’s risk register, offering strategic oversight and serving as a primary contact for crisis communications. 

• Manage and respond to reactive media inquiries promptly, ensuring alignment with the organisation’s values and objectives. 

• Draft key messages and FAQs for media interviews and public responses, and advise senior leadership on sensitive media or reputational issues. 

• Represent the Living Wage Foundation effectively in senior stakeholder interactions and participate in out-of-hours press duties when needed. 

• Strengthen and maintain broad cross-party support for the Living Wage agenda. 

Content Creation and Dissemination 

• Oversee the Media Team in producing engaging press releases, blogs, opinion pieces, and media briefings to elevate the Living Wage Foundation’s profile. 

• Ensure media outputs and communications reflect the organisation’s values and uphold a consistent voice. 

• Create and refine key messaging for public communications, including FAQs and response guides. 

• Lead media training sessions for LWF staff and Living Wage employers, enhancing their confidence and effectiveness in media engagements. 

Relationship Management 

• Lead employer case study development, identifying and preparing Living Wage employers to speak to media and champion a real Living Wage. 

• Drive stakeholder engagement efforts, cultivating valuable relationships with Living Wage employers, campaign partners, and media contacts. 

• Build and maintain relationships with journalists across print, digital, and broadcast media to secure quality coverage. 

• Collaborate with the Public Engagement Team to draft emails, speeches, speaker notes, briefings, and press notices for political engagements. 

• Provide line management and development support to the Media Manager and Events Manager. 

Social Media and Website 

• Ensure consistency in messaging and alignment across all media and digital platforms in collaboration with the wider communications team. 

• Work closely with the Senior Digital and Communications Manager to guide and oversee team initiatives. 

Key Skills 

• An enthusiasm for media and communications, coupled with a strong commitment to the mission of the Living Wage Foundation. 

• Proven experience and a strong understanding of the UK media landscape, with established relationships with national journalists that have resulted in high-quality coverage. 

• Experience in line managing and leading a team. 

• Demonstrated experience in managing sensitive reputational issues, including risk assessment and crisis communications. 

• Skilled in leveraging real-life stories and case studies to drive engagement, including experience in leading media training for spokespeople. 

• Outstanding written and verbal communication skills, with the ability to produce and edit content to a journalistic standard across diverse audiences and channels. 

• Strong track record in designing and executing high-impact communications strategies that achieve measurable results. 

• Competence in using social media platforms to engage audiences effectively, understanding their role in broader media strategies. 

• Proficiency in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies. 

• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences. 

• Solid understanding of the political landscape and public affairs, with experience engaging cross-party stakeholders. 

Interviews: 9th & 10th December (TBC)

About us:

Purpose of the role:

RMC attracts funding from a wide range of areas including trusts and foundations, Local Authorities and individuals. The Trusts and Statutory Fundraising Manager will work closely with fundraising and operational colleagues to diversify and grow income from Trusts, Foundations, Statutory bodies, and other institutional funders to enable the organisation to fulfill its strategic priorities. You will tailor applications to donors and nurture relationships in a way designed to inspire funding partners to act and support our services.

Relationships:

Reporting to the Deputy CEO, the post holder will work closely with other senior managers

and colleagues at RMC.

Key responsibilities:

· To play an integral role alongside other senior colleagues to pursue an ambitious Income Generation Plan. 

· To secure significant income through charitable Trusts and grant making organisations including statutory bodies to provide income to support organisational priorities.

· To research and identify appropriate funders whose criteria match RMCs’ work and develop plans, prepare cases for support, and submit compelling bids and complex grant applications as appropriate.

· To develop and maintain a strong pipeline of £50k+ prospects, working with fundraising and operational colleagues to develop high-value, strategic and multi-year opportunities.

· Work across teams and build effective relationships with team members to identify suitable projects for funding in line with strategy and budgets.

· Ensure we meet the funders reporting requirements, and that grant payments and income are monitored and reported against.

· Contribute to the overall Fundraising Strategy

· Where required, support the preparation of funding applications by members of the team to other donors, including corporate donors, major donors, and other charity partners (NGOs).

Organisational

· Conduct all work according to the policies and procedures of RMC as appropriate and participate in review of these as required.

· Carry out administrative tasks (e.g. word-processing, recording information onto database, filing etc.) in support of own work.

· Participate fully in individual supervision, training and appraisal.

· Participate fully in regular project meetings, planning and review sessions, conferences and working groups as required and RMC internal meetings as appropriate.

· Take on other duties consistent with the nature of the post and that may arise as the service develops and reviews its services, as required.

Personal specification

Knowledge and Experience:

· At least 5 years’ experience of Trusts and Foundations and Statutory fundraising, with a proven track record of success in winning large (above £50,000) and multi – year grants.

· Experience of managing relationships with external stakeholders

· Experience of writing impactful progress and monitoring reports to funders

· Experience of developing and managing budgets in line with funding applications.

· Experience of administration and record-keeping using a CRM – we currently use Donorfy

· Excellent research skills with an eye to identify opportunities.

· Experience of working and communicating effectively with people from a range of different cultures, faiths, and backgrounds.

· Understanding of the funding environment in the migration and social justice sectors in the UK

Skills and attributes:

· Excellent and confident oral and written communication skills, and the ability to communicate effectively to a range of audiences.

· Excellent interpersonal skills, including confidence working with senior colleagues and external stakeholders and the ability to deal sensitively with people with lived experience and the public. 

· Excellent project management skills with the ability to work cross departmentally on a range of tasks to deliver high quality work to tight deadlines.

· Highly organised, efficient, and self-motivated

· Ability to work with competing priorities, deadlines, and targets.

· Excellent research skills with an eye to identify opportunities.

· A results-oriented mindset with a commitment to meeting and exceeding fundraising targets.

· Understanding of the importance of storytelling and emotional connection to successful fundraising. 

· Good understanding of legal issues in relation to data protection, GDPR, confidentiality, consent and story management and usage.

· IT literate in all major Microsoft Office applications

· Ability to work on own initiative, as well as a member of the team and with people who use our services and volunteers.

· Ability to reflect critically on own performance, learn and respond positively to feedback.

· Alignment with the values of RMC and commitment to the work and ethos of the organisation.

Commitment to equality, diversity and inclusion.

We are looking for a dynamic individual to work as part of our Rehab Team to assist with a range of administration tasks and session support, support clients during workshops and with other admin tasks, be the first point of contact for all new enquiries and to carry out tasks allocated by the Rehab Team Lead

REHAB TEAM MEMBER

35 hours per week

£12.50ph

3% contributory pension

25 days holiday pro rata per annum in addition to public holidays.

3 months' probation

The post-holder will be based at Headway Surrey’s centre, at Headway House, 21 North Road, Guildford, GU2 9PU.  Occasional remote working may be offered either permanently or ad hoc with the CEO's prior agreement. 

On the job training will be provided at all times to help develop your skills and knowledge.

Following the successful completion of the probation period, the post holder will be required to undertake a self-study Brain Tree Training Course, called Cognitive Rehabilitation for Professionals which will be paid for by Headway Surrey. Assignments, exercises, and self-tests are included throughout the coursework—some of which are mailed or emailed to course tutor for feedback.

Training on Headway Surrey’s CRM database, Charitylog will be given.

A clean driving licence must be held. Car mileage allowance for travel to meetings in connection with work

JOB PURPOSE:

The main purpose of the role is to:

• Assist with a range of administration tasks and session support
• Support clients during workshops and with other admin tasks
• Be the first point of contact for all new enquiries
• Carry out tasks allocated by the Rehab Team Lead

A Rehab Team member will play a key role in achieving Headway Surrey’s objectives by working alongside the Rehab Team to achieve our vision and mission:

Vision - To be known as the go to place for acquired brain injury in Surrey.  Supporting people in Surrey from all circumstances with traumatic and acquired brain injury, their carers, and families, are supported to improve their quality of life by optimising recovery and maximising independence.

Mission – Headway Surrey supports people with head injuries, their families, and carers, and promotes understanding of the implications of head injury throughout Surrey.

ROLE OVERVIEW 

The key areas of responsibility include:

To support centre sessions which run on Tuesdays and Thursdays, 10.00 am to 2.30 pm, under the direction of the Rehab Team Lead and with the assistance of volunteers.

• Prepare cognitive tasks for clients
• Support clients to complete tasks
• Help to present educational brain injury workshops
• Facilitate conversation and encourage clients to follow centre guidelines for appropriate behaviour
• Support the Rehab Team Lead to facilitate other sessions throughout the day, which may include art, boardgames, discussions

To attend team meetings, planning sessions and rehab meetings as required, either in person or via Zoom.

To be the first point of contact for new enquiries and to provide administrative support to enable new enquiries (clients and carers) to access Headway Surrey’s rehab services by:

• Responding to all enquiries (telephone, letter, email or online referral forms) for support services
• Accurately recording all enquiry details and documentation on the CRM
• Ensuring all enquiries are followed up in a timely manner and chased up accordingly
• Collecting and gathering documentation
• Supporting clients to complete Brain Injury ID Card application forms, issued by Headway UK.
• Liaising with Adult Social Care and signposting to other agencies/services where appropriate

 INITIALLY

To undertake an induction program given by the Services Manager or CEO.  Observation of sessions, training on CRM, telephone system and other processes/systems.

OTHER TASKS

As a small organisation we plan carefully, but sometimes, medical and unplanned absences may present themselves.  We may need you to cover / help the team.  Training will be given, so that you are prepared for these eventualities.

To provide occasional support in the wider administration duties of the organisation as directed by the Service's Manager.

Headway Surrey is an equal opportunity employer. Employment is based solely on a person's merit, skills, experience and qualifications directly related to professional competence.Applications from individuals are encouraged regardless of disability, age, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

How to apply

For an informal telephone discussion ring

0 1 4 8 3 4 5 4 4 3 3

Application Instructions

To apply, please send your CV and a short email, highlighting anything that will support your application to show why you are a great fit for our job.

No closing date: Position needs to be filled as soon as possible. 2 interviews (1 on zoom and 1 at the Guildford centre), references, DBS check.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

B1 £24,050.09 to B3 £25,379.21

Review Date

10/11/2024

As the Digital Data Officer reporting into the Digital Data Manager, you will play a crucial role in managing and leveraging data within the Income Generation team. This position involves overseeing the collection, storage and analysis of data to support strategic decisions and improve operational efficiency. The officer ensures data integrity and compliance with relevant regulations, while also identifying opportunities for digital innovation.

Collaborating with various teams, the Digital Data Officer supports, develops and implements data-driven solutions that enhance the charity's impact. Supporting all areas of fundraising but with a specific focus on individual giving and lottery you will produce meaningful information, analysis reports and training that contributes to the effectiveness of St Giles Hospice Fundraising activities.

You will also play an important part in ensuring data input, usage and training on the income generation database is up to date and lead on data extraction. You will ensure all data work is done in line with relevant processes procedures and legislation. A good understanding of data protection and its relation to fundraising and marketing will be key.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

Travalyst is a not-for-profit organisation working to identify – and help bring about – the systemic changes needed in order for sustainable travel to be taken out of the niche, and into the mainstream.

We believe tourism can, and must, play a key role in achieving a sustainable future for our world; so we’re convening the key players, and catalysing the necessary action, to change the impact of travel, for good.  We are committed to being a driving force that redefines what it means to travel, helping everyone explore our world in a way that protects both people and places, and secures a positive future for destinations and local communities for generations to come.

We were founded in partnership with Booking, Expedia, Google, Skyscanner, Trip Group, Tripadvisor, and Visa. The Travalyst Coalition now includes eleven of the world’s leading companies and brands associated with travel working with us to make travel more sustainable.

Travalyst provides supportive, independent and neutral governance, empowering our Coalition of some of the biggest – and occasionally competing – travel companies and service providers to share data and accelerate change. The goal is to bring credible, consistent sustainability information to the mainstream, helping both travellers and travel companies make better, greener choices.

What does successful Donor Development look like at Travalyst?

Managing Travalyst’s corporate and individual donor base and driving revenue growth through targeted fundraising efforts.

What you’ll get to do:

This role combines soliciting new prospect donors, donor management, partnership development, and data-driven campaign execution. The ideal candidate will be skilled in relationship building, fundraising strategy, and donor engagement, with a demonstrable passion for Travalyst’s mission of promoting sustainable travel and tourism.

Donor Management (~40%)

• Cultivate and maintain strong relationships with a portfolio of individual donors, corporate and institutional foundations to secure philanthropic and private funding and advance Travalyst’s mission.
• Identify, solicit, and nurture new donor prospects, ensuring continuous growth of the donor base.
• Strategise with senior leadership to retain and upgrade current donors, including personalised engagement for high-value supporters.
• Support high-value donor and corporate partner meetings, preparing personalised correspondence, proposals and briefs.

Fundraising Strategy, Campaigns, and Event Management (~30%)

• Collaborate with the Partnerships and Development team to plan, execute, and manage proposal development and annual appeal processes for fundraising campaigns, including donor and partner events, direct mail, and corporate initiatives.
• Conduct prospect research for individual donors, foundations, and international government funding sources.
• Oversee the project management and execution of partnership and donor events, ensuring seamless planning, logistics coordination, and delivery to meet revenue and engagement goals.
• Track and report progress on fundraising campaigns and events, providing analysis on key performance indicators and revenue projections.
• Work with the communications team to create compelling materials for donor outreach, event promotion, presentations, and corporate engagement.
• Secure grant funding through research, proposal development, and managing the grant application process.

Donation Administration and CRM Management (~20%)

• Manage the CRM system, ensuring donor and partner data is accurate, up-to-date, and effectively utilised for engagement and reporting.
• Partner with the Operations team to ensure all donations, invoices and tracking is completed in a timely manner with follow up to donors as required. 
• Oversee donor reporting, generating data insights and analytics to inform future strategies and donor retention efforts.
• Manage reconciliation processes and ensure development data and financial data are in alignment.
• Collaborate with the team on CRM system training and improvements and support data migration if necessary.

General Administration and Team Support (~10%)

• Provide administrative support to the Partnerships and Development team, including scheduling meetings, managing calendars, and preparing materials for donor presentations.
• Assist with special projects and additional fundraising and partnership tasks as needed.

How do we work?

We are bold and humble, showing a willingness to embrace challenges head-on.  We try new things, take risks, make educated guesses and move quickly to deliver impact. We are rigorous yet adaptable in the face of evolving challenges and opportunities. Most of all, we work closely and collaboratively showing care for each other and the planet we share, so excellent communication and collaboration skills are a must. We all work remotely, so rely heavily on video calls and other technology. We strive for excellence, and pride ourselves by continuously learning every day.

What skills we’re looking for:

· Experience in fundraising, donor management, or business development, with proven success in partnership building and substantial (ideally 6-7 figure) revenue generation.

· Ideally, Bachelor’s degree (or equivalent) in Nonprofit Management, Business Development, Marketing, or related field.

· Superior communication and writing skills, with the ability to edit text written by others and generate new text; experience in crafting compelling pitches and proposals.

· High proficiency in CRM systems (Salesforce) and data management (experience with donor databases preferred).

· Strong organisational skills with demonstrated ability to manage multiple priorities and meet deadlines and use project management software (Notion) to plan and track projects and work collaboratively across teams.

· Experience with grant management, writing and corporate engagement strategies.

· Experience with financial reporting and analysis in Excel/Google Suite.

· Strong understanding of sustainability issues, trends and the philanthropy sector, with a track record of aligning donor objectives with environmental and social responsibility.

· Experience working internationally and collaborating with people in diverse cultural and political contexts preferred.

· Ability to work independently and remotely in a dynamic and fast paced team environment.

· Strong alignment with Travalyst’s mission to promote sustainable travel and tourism.

 · Ability to cultivate and maintain relationships with donors, corporate partners, and foundations, ensuring long-term engagement and revenue growth.

· Ability to develop and implement effective fundraising strategies that align with organisational goals.
· Exceptional written and verbal communication skills for crafting compelling proposals, presentations, and campaigns; and an ability to articulate Travalyst’s mission and impact in a way that inspires giving.

· Expertise in utilising CRM systems (Salesforce) to manage donor data, generate reports, and assess fundraising performance, deadlines and follow-ups.

· A commitment to delivering high-quality work while holding oneself accountable for achieving measurable results. Ability to set and meet high standards for performance, ensuring transparency and integrity in all fundraising activities.

· Understanding of financial principles related to fundraising, budgeting, and forecasting; and skilled in tracking fundraising metrics and using data to optimise strategies.

· Ability to thrive in a fast-paced, evolving environment with changing priorities.

An ‘Open to All’ employer, we warmly welcome everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments, and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application. We also welcome applications from people who come from communities that are directly affected by the impacts of travel and tourism.  We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

Muslim Charities Forum, established in 2007, is the network of UK-registered Muslim-led charities. We support the sector through training, resources and sharing of best practice to ensure that charities can grow and help those in need through social action and systemic change.

Role:  Sector and Business Development Lead

Employer: Muslim Charities Forum (MCF)

Salary: £36,500 – £38,625 per annum, dependent on experience and
potentially more is available for the right candidate.

Hours: Full-time, 36 hours per week Mon – Fri, in-office

Position: Permanent

Location: London SE1 (nearest stations Waterloo and Lambeth North) 

Closing date for applications: extended to the 13th December.

Further information and to apply:

Please read the full Job Description and Person Specification:

Background: Muslim Charities Forum (MCF) is the UK network for British Muslim charities working for social good in the UK and internationally. Through our network of almost 300 charitable organisations, we aim to collectively build a more accountable, transparent and efficient British Muslim charitable sector, in order to improve our ability—both as individual organisations and as a sector—to contribute to a more just and sustainable world. Along with our member organisations, we work with a wider network of partners that includes non-member NGOs, regulatory bodies, civil society partners, and academic institutions, to drive systemic change.

Job Purpose: MCF has a small team, but our impact is far-reaching. The Sector and Business Development Lead has an important role in supporting members and the wider British Muslim charity sector, reporting and working directly with the CEO. The postholder will be responsible for managing change management, organisational development and capacity building support to the voluntary, community and third sector in 4 core areas including governance, organisational development, volunteering and fundraising. The post holder will be responsible for coordinating and over-seeing advice and guidance to groups around these topics, ensuring that they are informed of the regulatory and legal information necessary, encouraging full compliance with legislation through a designed health-check framework. They will be supported by the wider MCF team as well as trusted external partners and specialists.

The aim of the role is to support the broader work of MCF in developing a strong Muslim-led charity sector, including delivery of workshops and policy development relevant to the speciality areas connected with this post.

Main Responsibilities

As part of our team, you will:

• Support organisations by facilitating guidance on best practice across the 4 core areas of governance, organisational development, volunteering and fundraising.

• Identifying and delivering training and resources in the 4 core areas outlined with support from the wider MCF team.

• Managing the development of practical support and advice for activities such as creating, modifying a constitution, restructuring a charity, social investment and business development.

• Identifying patterns and common issues arising from contact with organisations within the sector that indicate individual and organisational development and capacity needs and developing a suitable response to address the need.

• Focus on capacity building through the development and management of support in relation to identified needs.

• Record all support given on our CRM and through reporting structures.

• Work with specific member charities to complete a Charity Health Check form that covers all aspects of managing their charity, ranging from governance issues, safeguarding, volunteering and fundraising.

• Help identify those charities where direct support is required and work with them, alongside MCF senior leadership, to deliver effective change.

• Work with the wider team to establish a designed framework of support including the development of resources and briefs. • Coordinate a network of pro-bono support from specialist practitioners, checking their credentials and maintaining relationships.

• Support the leadership team to ensure processes are in place to maintain and build the MCF’s reputation as an accessible, well-governed, transparent, and accountable infrastructure charity.

• Gather impact monitoring quantitative and qualitative data for reporting and monitoring purposes.

• Maintain confidentiality in all appropriate areas concerning MCF or other charitable organisations internal affairs.

• Contribute to the progress, success and impact of MCF as the network of British Muslim-led charities.

About you:

The successful postholder will demonstrate the following:

ESSENTIAL:

• Understanding of key charity legislation, compliance and regulations in charity and community settings.

• Experience in social action business development, working with a range of organisations.

• Experience in change management and business analysis.

• Experience on over-seeing schemes of work.

• Experience in developing creative solutions.

• Demonstratable understanding of civil society issues impacting grassroots and faith led or minority-led groups.

• Excellent interpersonal/relationship building and engagement skills with a range of audiences.

• Strong, demonstratable understanding/and or direct experience of governance and grassroots community support, including policy work.

• Experience of liaising with a variety of senior level professionals and stakeholders, including within the public or voluntary sector.

• Experience of leading on projects and schemes of work with the ability to work on own initiative and as part of a team.

• Experience conducting change management, impact monitoring, data gathering and research.

• The ability to innovate and adapt according to need and circumstance.

• Ability and understanding of professional confidentiality.

• Strong digital skills.

• Excellent written and verbal communication skills.

DESIRABLE:

• Experience of directly working with charity board of trustees.

• An understanding of grant fundraising income and philanthropy.

This job description outlines the key accountabilities of, and output required from the post-holder. It is not a definitive list and the role may change and evolve over time in line with the needs of the organisation. The post-holder will be required to undergo safeguarding training as part of the Muslim Charities Forum policy.

Please note: This role is based in our office in London SE1 Monday to Friday.

We are unable to sponsor applicants for visas. Applicants must be resident in the UK and have the Right To Work.

Successful applicants will be subject to relevant reference and identification checks.

Due to the volume of applications, we may be unable to respond to all candidates. If your application is short-listed, we will get in touch. If you have not heard from our team within 8 weeks, please assume your application has not met the criteria on this occasion.

No agencies please.

Thank you for your interest in Muslim Charities Forum. We look forward to receiving your application.

HUB TEAM ADMINISTRATIVE ASSISTANT

OASIS HUB BATH

PART TIME, 16 HOURS PER WEEK (0.4 FTE)

6 MONTH FIXED TERM CONTRACT (January 2025 – June 2025) with a view to extend dependent on funding

SALARY: £10,011 per annum (£25,029 pro rata for 1 FTE)

We have an exciting opportunity for a Hub Administrative Assistant to work alongside our Hub Team Administrator for a fixed-term, from January 2025 until June 2025.  This role will support our Community Work Manager with the administration necessary to deliver our community work. This currently includes two food pantry sessions a week, and a combined pop-up pantry and Living Room (warm space) session each week.

Key responsibilities of this role will be:

· To process applications to hub projects and manage communication with project members.

· To co-ordinate volunteer communications.

· To create and manage volunteer rotas.

· To ensure team leaders have all relevant information for each session.

· To ensure data is populated and managed accurately, and according to GDPR requirements.

The successful post holder must have:

· Excellent administration skills and attention to detail.

· Proven people skills and experience in relation to community work or the charity sector.

· Able to liaise with staff and volunteers from external organisations at all levels. 

This is an exciting opportunity to be part of a growing organisation, making a difference to communities on a local level, while improving your employability skills. 

As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

· Working as part of a friendly, community-minded team of professionals

 The closing date will be 9th December at 9am, with interviews on 16th December 2024.

If you are interested in this role, please:

Email your CV including a Supporting Statement. Please visit the Oasis Charity Jobs website for further information.Your Supporting Statement should be no more than two A4 pages and must address ALL of the following questions:

1. The Oasis vision is for community – a place where everyone is included, makes a contribution and reaches their potential. Our community hub is a welcoming space for the whole community to access.

o What does this mean to you?

o Why is good administration essential to create a space that works for everyone?

o What skills and / or experience related to the role can you bring?

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. The successful candidate will need to be provide proof of the right to work in the UK.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Are you a dynamic individual who can develop, lead and grow our volunteer strategy, community engagement and marketing activity in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?

Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.

We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteer and community engagement team and lead and collaborate with our marketing and communication team to raise awareness and increase engagement to grow our vital work.

Main duties include:

¨ Be an effective manager, line managing our Volunteer, Community Outreach and Marketing and Communications teams.

¨ Working with various partner organisations, building relations while exploring possible funding/joint working/event opportunities, and supporting our Outreach Team to make sure they are best placed to have the biggest impact for the people we enable and empower.

¨ In collaboration with the Marketing and Communications team, oversee the production of high quality communications to raise awareness, increase engagement and grow support for our vital work.

¨ Organise and facilitate our Breaking Down Barriers Workshops three times a year.

¨ Lead on key projects around Communications, Volunteering and Engagement, including:

-  Co-produce a strategic volunteering plan for the team aligned to our strategy

-  Review and develop the charity policies for volunteering and ensure volunteers are up to date with our relevant policies, legislative requirements  and our needs and requirements

-  Co-produce a strategic communications plan for the team, aligned to our  strategy

  - Review all current communications and revise annual marketing plans to strengthen our presence in the community

¨ Working with colleagues in other teams and departments, develop a strategic Community Engagement plan aligned to our strategy

¨ Ability to work flexibly according to the business need which may include evening and weekends

Skills and Qualifications:

• Direct experience of line managing a team of staff
• Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
• Knowledge and understanding of volunteering best practice, strategy and policy 
• Demonstrable experience of community engagement and building relationships with partner organisations
• Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
• Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
• Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
• Experience in MS Office and confident in using a database
• Understanding of data protection requirements and confidentiality
• Able to champion the role and contribution of volunteers
• Ability to engage and influence colleagues

Competencies Required: 

1.  Strategic and Operational Management

Understand the five year Strategic Plan and objectives and how it contributes to our mission. Think ahead and develop, lead and grow a busy programme of recruitment and encouragement of volunteers to meet the needs of the charity. Develop innovative approaches to recruitment and service delivery and make recommendations and suggestions to senior managers. Implement a communications plan to improve and increase our visibility and awareness.

2.  Inspiration

Create new roles and tasks for volunteers working with colleagues across the charity. Increase the potential of the Outreach team as they build relationships across the county. Develop imaginative and effective ways to raise our profile and reach new audiences. Value and motivate volunteers to help them provide quality services and support for the charity.

3. Making Things Happen

Plan resources effectively and manage any crises effectively within laid down policies. Demonstrate a consultative and informed approach to problem solving, using patience and understanding. Liaise with charity colleagues and senior managers, and externally with other groups.

4. Record keeping

The people we support are often vulnerable so it is essential that all volunteers have an appropriate Disclosure and Barring clearance, and that our records of all other relevant paperwork such as driving licence details and insurance is kept up to date and properly recorded.

5. Managing Change

The post holder must be open to new ways of working, adapt well to change and be able to feed back the impact of changes to volunteers, their team and to senior managers. 

6. Personal Impact

Make a positive impression on people as a consequence of your personal style, abilities and credibility. Act with integrity and strive to develop the competencies required to meet organisational objectives and to adapt to changing and sometimes uncertain needs and circumstances.

7. Focus on the people we support

Volunteer services are built around the needs of the people we support and the needs of the charity. The post holder must maintain good relations with people we support, seek their views on our services, and respond effectively to their comments to recommend improvements. Encourage volunteers to constantly reflect on service standards and how to deliver effectively. Ensure all marketing and communications reflects our charity and how we want to be positioned in the community.

8. Use of Information Technology

Must be familiar with MS Office programmes and other relevant IT and use it proactively and effectively to do the job.

Full time annual leave entitlement is 28 days per annum.  Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.  We offer training opportunities suitable for each role.  We pay for annual flu vaccinations and for an eye test every two years with a contribution towards work related glasses.