Database Assistant Jobs

Salary: £22,000 - £26,936 per annum depending on experience

Positions available: up to 2 posts

Hours: 35 per week

Contract: Fixed Term (until 31st March 2026). Fixed term positions also have potential to become permanent positions during employment

Location: Worcester with ability to travel across Worcestershire

Ref: 1465

Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. Ambition, collaboration, compassion, creativity and respect are our values and we are passionate about adopting a person-centred approach to ensure people feel safe and empowered to live healthier and safer lives. This is an exciting opportunity to become a part of our high performing psychosocial drug and alcohol services.

Our skilled and compassionate people work closely with services users to give them the tools to create positive and lasting change. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.

As part of the administration team, you will be the first point of contact, dealing with our service users in a non-judgmental, open and honest manner, helping them to feel comfortable when accessing our service. Working as a team you will also be responsible for providing effective administrative support to the Worcestershire service, including prescribing administration. Experience of prescribing is not required as training will be provided.

You’ll need excellent communication skills to provide a welcoming and informative front of house and telephone service to all our customers. Good written and computing skills are also needed to be able to work confidently with all Microsoft programs and a case management system. We’re looking for a team player who’s organised and efficient to ensure the day-to-day workload is managed effectively and completed within agreed deadlines. The ability to transfer your skills from one area of expertise to another would be an advantage.

Above all, you’ll be interested in joining a team that’s committed to providing excellent customer service working within a challenging, dynamic and rewarding work environment that positively impacts people’s lives.

You will predominantly be based at our Worcester hub but may be required to travel to other hubs across the County.

All posts are subject to an enhanced DBS check.

For further information, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 29 December 2024.

Interviews to take place week commencing 13 January 2025.

We are committed to equality and diversity and welcome applications from all sections of the community.

HR & Office Administrator

Hours: Part-time, 21 hours a week

Salary: £35,418 - £39,146 (pro rata)

Contract: Permanent

Location: London (with hybrid working options)

 Are you an organised, detail-oriented professional passionate about HR? Join CPAG as an HR & Office Administrator and become a vital part of our mission to end child poverty in the UK.

We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply download the HR & Office Administrator job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack.

Closing date for applications: 9am, Friday 17th January 2025

Interview will be held on: Week beginning 27th January 2025

We need to expand our Strategic Programme Team, as we begin to put in place the practical steps that will move us towards our vision to “bless the 1.5 million people” in our diocese who currently have no meaningful opportunity to hear the good news of Jesus Christ.

You will play a key role in shaping, articulating and securing funding for our transformation plan, and helping to develop and then manage key elements of the Strategic Programme. 

The post is based at Church House, Daresbury, with some travel around the Diocese.  A full driving licence and access to a car is essential.

Salary: £44,864 - 48,976 per annum, dependent upon skills and experience.

The background paper, job description, person specification, and application form can be downloaded from the Diocesan website - Please see website address in the attached documents.

Completed application forms should be returned to Mrs EA Geddes, Director of HR, preferably by email - Please see email address in the attached documents.

or Church House, 5500 Daresbury Park, Warrington, WA4 4GE.

Informal telephone conversations with Jon Pocock, Strategic Programme Director, are welcome - Please see contact details in the attached documents.

Closing date: Thursday 9 January 2025
Interviews: Thursday 23 January 2025

Membership Specialist

Would you like to work in a dynamic forward-looking organisation as the Membership Specialist, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: Membership Specialist

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £30,324 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are looking for a Membership Specialist who is passionate about mental health service provision in the UK, to join a vibrant and thriving team. You will provide a frontline service for customer enquiries and help us to maintain our registers in the public interest. You will be pivotal in capturing essential data and processing associated transactions.

Key responsibilities include:

• Provide general enquiry services to members, non-members, and members of the public, including being part of a pool of staff responsible for dealing with enquiries by telephone, emails, social media, and postal enquiries.

• Develop and maintain a broad understanding of the administration and regulatory procedures relevant to the updating of member records, admission to a category of membership, and processing of subscription details. Such day-to-day activities require the ability to follow defined operations to a consistently high standard.

• Ensure accurate and timely processing of applications for our membership, following defined guidelines and processes. Produce reports from CRM systems as required.

• Be responsible for the administration of the renewal process for individual members, ensuring renewals, reminders, generating certificates, and lapsing are carried out accurately within specified timescales.

• Proactively identify and suggest feedback and ideas about new membership grades, member benefits, and new products and services to managers.

• Proactively market membership services, providing consultative advice on the range of services and benefits related to membership grades.

About You

This is a role for an individual who enjoys using technology and software applications, and has experience of working with databases, emails, documents and spreadsheets. You will have an opportunity to support an important cause where there is a growing demand in society for greater choices of high-quality mental health service provision. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Minimum of 1 years’ experience in a similar remote customer service role.

• Confident using technology and software applications, with experience of working with databases, emails, documents, spreadsheets, and videocalls.

• Strong communication skills, both written and verbal, with experience in working with remote team members and stakeholders.

• Demonstrated ability to work collaboratively with colleagues, share responsibilities, and support one another in achieving common goals.

• Demonstrated ability to consistently meet and exceed targets, in areas such as email and telephone quotas for example.

• Ability to work independently with minimal supervision, making well-informed decisions, and taking ownership of tasks and projects.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: Membership Assistant, Member Services, Membership Development Manager, Customer Service, Membership Marketing Manager, Membership Database Manager, Membership Engagement Manager, Membership Officer, Membership & Communications Manager,  etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Thank you for your interest in Think Active. 

Our vision is for everyone in Coventry, Solihull & Warwickshire to benefit from movement and to enjoy sport and physical activity in safe and thriving communities.  

Closing Date: 1st January 2025 

Main Purpose of Job:

The primary role is to provide business, finance, administrative, and project support for Think Active CSW. The post holder will assist the Think Active team with a variety of clerical and administrative tasks to ensure the organisation operates efficiently and effectively. The role is primarily office-based, with all the Think Active team required to comply with Think Active CSW policies and procedures. Kind, Considerate, Appreciative and Accepting interaction with colleagues, stakeholders, customers, and suppliers is essential to contribute to a thriving team and organisation and to delivering exceptional service. 

About the Role 

Base Location: The main headquarters of the Charity is in Leamington Spa although 

some of the work involves being located across Coventry, Solihull & Warwickshire. We 

have a blended approach of home-based working, office-based working and travelling to and attending meetings as required. The post holder is expected to work from HQ on at least 2 days per week, to support colleagues by attending meetings and events and by adopting a flexible approach to their work. 

Salary: £19,089 (plus, travel expenses and pension contribution and other benefits) 

Working Pattern:  30 hours per week | 0.8 FTE | Work pattern expected to be 6 hours per day, 5 days per week.

This role will help us try and achieve our vision by; 

• Enabling Operational Efficiency: Ensures smooth running of administrative and financial processes, supporting the team to focus on delivering strategic priorities. 

• Enhancing Collaboration: Coordinates meetings, manages virtual and physical spaces, and facilitates communication across Coventry, Solihull, and Warwickshire, aligning efforts with the wider #WeThinkActive strategy. 

• Supports Project Delivery: Provides logistical and clerical assistance in event planning and execution, aiding project outcomes that contribute to Think Active's impact. 

• Strengthens Organisational Infrastructure: Supports and contributes to HR and ICT functions, enhancing Think Active’s ability to operate efficiently and deliver on its strategic objectives. 

• Compliance and Due Diligence: Ensures adherence to governance, GDPR, and financial controls, safeguarding the integrity of Think Active's operations and supporting sustainable growth. 

• Uphold the values and culture of Think Active in your behaviour and your work.

About Berkshire Youth
Berkshire Youth is a dynamic and impactful youth charity based in Berkshire, dedicated to empowering young people to thrive and achieve their potential. We provide essential services, support, and programs to help young people from all backgrounds overcome challenges and build brighter futures. With a strong presence in the community, we are committed to delivering sustainable outcomes for the young people we serve.

Role Purpose 
We are seeking an enthusiastic and proactive Community Fundraiser to join our team on a part-time basis. In this role, you will be responsible for driving community fundraising efforts across Berkshire, engaging with local groups, businesses, schools, and individuals to raise vital funds for Berkshire Youth. You will play a key role in building relationships with supporters, planning and delivering community fundraising events, and increasing awareness of our cause to ensure we can continue to provide life-changing services to young people.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Policy, Advocacy & Public Affairs Officer is responsible for developing and implementing advocacy strategies that advance the organisation’s mission, influence public policy and help achieve strategic priorities. This role involves engaging with policy makers, building relationships with key stakeholders, researching and writing policy positions, planning advocacy campaigns and supporting public affairs initiatives. The Policy, Advocacy & PA Officer will work closely with the Head of Communications to ensure that advocacy and public affairs efforts are integrated into the organisation’s broader communication strategy.

About the Role:

1. Identify key policy issues and opportunities for targeted advocacy campaigns to achieve organisational goals.
2. Conduct stakeholder mapping to identify key influencers, decision-makers and partners in the public policy space.
3. Develop and maintain a comprehensive database of stakeholders and ensure regular engagement with them.
4. Maintain relationships with government officials, policymakers, and other key stakeholders in the public sector.
5. Provide updates on legislative, regulatory and policy developments/changes that impact the delivery of our advocacy approaches.
6. Execute public awareness campaigns that raise the profile of the organisation’s advocacy issues and educate audiences on key issues aligned with strategic priorities.
7. Report on the performance of communication activities using data and insights to inform future communication strategies and activities.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree in Political Science, International Relations, Public Policy, Law, or a related field.
2. Experience in advocacy, public affairs, or a related role, preferably within an INGO or nonprofit organisation.
3. Strong analytical and research skills, with the ability to conduct policy analysis and develop evidence-based advocacy materials.
4. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
5. Proficiency in public affairs strategies, government relations, and coalition building.
6. Passionate advocate with a commitment to social justice and the organisation’s mission.

Why you should apply:

Join Muslim Aid as a Policy, Advocacy & Public Affairs Officer and drive meaningful change by influencing public policy and building key stakeholder relationships. If you are passionate about shaping policies, planning impactful campaigns, and collaborating with a dynamic team, apply now to contribute to an organisation committed to transforming lives and communities worldwide!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Newport Office, Gwent

Ref PLCP-242 (Part Time 17.5 hrs pw)

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service. 

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity
Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison. You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales. Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties. 

What we are looking for
•    Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
•    L3 in Advice and Guidance or equivalent
•    The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
•    An ability to work sensitively with clients applying trauma-informed strategies
•    Impressive IT, relationship-building and communication skills, both verbal and written. 

Please note this role requires Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Applications are being considered on a rolling basis, so we encourage early submission to ensure your application is reviewed.

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru. 

Ynghylch Ymddiriedolaeth St Giles 
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).
Ynghylch y cyfle cyffrous hwn

Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol. 

Yr hyn rydym yn chwilio amdano
•    Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
•    L3 mewn Cyngor ac Arweiniad neu gyfatebol
•    Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
•    Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
•    Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig
Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

I wneud cais, ewch i'n gwefan trwy'r botwm 'Gwneud cais'.

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

We are looking for an experienced Operations Manager - a well organised individual who enjoys interacting with others and supporting them in their roles. You will be approachable, outgoing, responsive to problems as they arise and keen to solve them, and keen to see work completed effectively and efficiently with excellent communications skills. You may have a background or some qualifications in HR.

This crucial and hands on role will be responsible for the smooth running of the organisation. Working closely with the whole team, you will be exposed to all areas of our work, playing a critical role in our delivery of impact, and supporting staff across the organisation. You will report to Senior Finance Manager and line manage the Operations Assistant.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton.

For further information please view our full job pack which you can find attached. 

Chance to Shine is a national children’s charity. We change young people’s lives through cricket giving them the opportunity to play, learn and develop through the sport. We keep them physically active, teach them vital skills like teamwork, communication and leadership. And above all, they have fun.  

Chance to Shine takes cricket to new places and uses it to ignite new passions, teach vital skills, unite diverse groups, and educate young people from Cornwall to Canterbury to County Durham.  

Since 2005 our Chance to Shine Schools programme has helped reverse the decline of cricket in state schools with millions of boys and girls in over 13,000 state schools playing and learning through cricket. Chance to Shine Street supports young people in under-served communities to access and benefit from cricket in a free, inclusive, fun and fast-paced tape ball environment.  

The Fundraising Team is tasked with helping Chance to Shine achieve its ambition, securing new funding partnerships and the stewardship of existing donors across a range of funding streams: Corporate, Events, Trusts and Foundations, Individual giving, and statutory funding to support the delivery of Chance to Shine programmes. 

We are looking for an individual with experience of prospect research within the charitable sector, who can lead the prospect research, pipeline management, and information management function within the Fundraising team. The person in this role will have excellent attention to detail and a keen analytical eye to enable the fundraising team to succeed. 

The role does not require an understanding of cricket but does require an enthusiasm towards changing children and young people’s lives.  

Purpose of the role 

We are seeking a Prospect Research Officer working 3 days / 22.5 hrs per week, who will work across the fundraising team to research and identify individuals, trusts and foundations, and corporates whose values and interests align with Chance to Shine’s mission. By doing so, you will be making a major contribution to growing the charity's high value supporter base; and to maximizing its engagement with existing and potential supporters. 

The post holder will: 

• Lead on the research for new business prospects across all fundraising streams (individuals, trusts and foundations, corporates) 
• Create detailed briefs for key stakeholders at Chance to Shine events 
• Lead on the pipeline management process, ensuring records are up-to-date 

1) Key Responsibilities
 

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

2) Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, Communications & Digital and Finance & Resources teams.

· Trustees and senior volunteers.

3) Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.
• Experience of using and championing the intelligent use of Raiser’s Edge or a similar CRM system for data capture and reporting.
• Strong organisational skills and ability to work proactively, managing your own workload and ensuring deadlines and priorities are well handled.
• A desire and aptitude to develop a career in prospect research.

· Good IT skills with experience of using MS Office, Word, Excel.

· Good team player.

· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun. 

1) Key Responsibilities
 

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

2) Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, PR & Communications and Finance & Resources teams.

· Trustees and senior volunteers.

3) Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.
• Experience of using and championing the intelligent use of Raiser’s Edge or a similar CRM system for data capture and reporting.
• Strong organisational skills and ability to work proactively, managing your own workload and ensuring deadlines and priorities are well handled.
• A desire and aptitude to develop a career in prospect research.

· Good IT skills with experience of using MS Office, Word, Excel.

· Good team player.

· Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun. 

Key Responsibilities

Prospect research

• Deliver high quality prospect research briefings on individuals, trusts, and corporates for the fundraising team, members of the charity’s senior leadership as well as senior volunteers and board members.
• Ensure research output is timely, insightful, accurate and well presented; in compliance with relevant data protection laws and the charity’s supporter journey.
• Lead on network mapping for current donors and key prospects including links to Chance to Shine Trustees and Development Board members.
• Create prospect and supporter bios ahead of fundraising meetings and cultivation events.

Prospect management

• Support the fundraising team with the management and analysis of prospect information through The Raiser’s Edge database.
• Ensure database systems are maintained accurately by analysing and updating information on individuals, companies, and trusts and foundations.
• Maintain the fundraising team’s prospect pipeline process within The Raiser’s Edge database.

Strategy and Planning

• Work with the Head of Fundraising and other team members to develop a prospect research strategy and manage its implementation within the fundraising team.

Compliance and due diligence

• Lead on data protection compliance for Fundraising working with the Fundraising Assistant and wider team as appropriate.
• Draft due diligence on prospective supporters where required in line with Chance to Shine’s gift acceptance policy.

Key relationships

The job holder will liaise with:

· Fundraising team

· Impact & Evaluation, Operations, Communications & Digital and Finance & Resources teams.

· Trustees and senior volunteers.

Skills, knowledge & personal competencies

• Excellent written communication skills and the ability to present complex information for a range of audiences in a variety of formats.
• Ability to work to the highest standards, to be analytical, methodical and thorough with meticulous attention to detail.
• Excellent knowledge of the principles of fundraising to include identification, research, solicitation and stewardship.

ROLE PURPOSE

The Individual Giving (IG) and Legacies Officer will work closely with the IG Manager and play a pivotal role in growing cash and regular donors and legacy giving for St George’s Hospital Charity. This position is crucial to our goal of increasing individual giving from £350,000 to £600,000 and legacies over the next five years.

The postholder will have a strong direct and digital marketing background as they will work closely with the Individual Giving Manager to:

• lead marketing initiatives for all IG streams including cash, regular, Payroll Giving, Face to Face, Lottery.

• drive forward seamless automated digital stewardship journeys, and produce engaging campaigns that demonstrate our impact.

• delivering effective digital activities that grow our brand awareness and income from fundraising campaigns

They will also be a strong administrator, with attention to detail leading on administration for Individual Giving and Legacies, working with IG Manager and Fundraising Assistant to ensure online and offline donations are accurately processed, reconciled and uploaded to our database.

MAIN DUTIES & RESPONSIBILITIES

1. Individual Giving

1.1. Recruit, engage and mobilise donors to increase income year on year.

1.2. Lead on two fundraising campaigns each year, creating communication assets for our website, social media platforms and newsletters.

1.3. Ensure our donation platforms are fit for purpose and integrate into our database, with a view to ensuring we have a high donor conversion rate.

1.4. Ensure all activities comply with relevant data protection and gift aid legislation, adhering to Fundraising Regulator standards.

1.5. Where appropriate, act as a point of contact for external agencies and direct marketing platform providers.

1.6. With support from Fundraising Assistant, ensure our administration, record keeping and thanking for all IG activity is accurate and up to date.

1.7. Process & record income onto our CRM, including batch uploads.

2. Legacy Giving

2.1. Lead on all legacy administration including processing incoming legacy gifts, keeping accurate records, ensure they are allocated correctly and thanked appropriately, where possible.

2.2. Liaising with solicitors on open legacy cases and recording updates.

2.3. Support IG Manager on legacy marketing materials and campaigns.

3. Donor Journeys 

3.1. Develop and disseminate key supporter journeys across web, social media and Google Ads

3.2. Plan, design, write and deliver automated email supporter journeys for new and existing donors to enhance engagement and retention.

3.3. Create engaging communication assets (videos, blog posts, leaflets) for donors and prospective donors that demonstrate the charity’s impact.

4. Direct & Digital Marketing

4.1. Lead on content creation creatively that will appeal and engage our supporters e.g. social media posts, videos, blog posts

4.2. Manage and optimize paid advertising campaigns (e.g., Google Ads, Facebook Ads) to drive traffic and donations.

4.3. Liaise with external agencies where necessary.

4.4. Update associated webpages e.g. Donate, Leave a Gift in your Will, ensuring these pages are user friendly and accessible with a view to improve conversion rates of people donating online and leaving a gift in their will.

4.5. Collaborate with internal teams and hospital staff to research, develop, and deliver new campaigns, messages, or digital products.

4.6. Implement tests with clear segmentation and testing matrices to maximize learning and income from each campaign.

4.7. Analyse and interpret direct marketing campaign results, producing regular reports that draw conclusions and make recommendations for future activity.

4.8. Work with our Database Manager to ensure all campaign data is utilized, captured, and processed efficiently and accurately.

4.9. Work with management to develop a digital fundraising plan that is clear and timeline-focussed to grow relevant income streams e.g. legacies and individual giving.

4.10.Plan and implement strategies to mobilise supporters via digital channels aiming to increase our newsletter subscribers from 3,000 – 10,000 contacts with a view to convert digital leads into cash donors

5. General Duties

• Participate actively in team meetings, contributing ideas and insights to enhance team performance and collaboration.

• Using our communications toolkit, incorporate our branding and tone of voice across all assets.

• As and when required, provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Engage in continuous professional development and participate in regular performance reviews

This is not an exhaustive list of responsibilities. Duties may vary dependent on the needs of the charity.

About the Role

We are looking to recruit a Fundraising Executive – Individual Giving to support our fundraising and communications activities and be part of our dedicated team. This role is a new post in the team, so it is a great time to join the charity as we invest in our fundraising and communications team to maximise our income and realise our ambitions.

This role is an exciting opportunity if you are looking to progress your career in the charity sector at a vibrant and growing organisation, working for a vital cause where you can have a huge impact. This role is crucial to our ambitious plans as to grow our public fundraising and ensure the best possible experience for all our supporters. You will excellent opportunity to supporting challenge fundraisers and working with a wide range of key stakeholders.

About this job:

In this varied and interesting role, you will:

· Plan, implement and evaluate digital and off-line supporter journeys from individual giving audiences, including challenge events, regular giving, digital campaigns, appeals, in-memoriam and legacies.

· Lead on the production of key supporter engagement pieces including curating the content, copywriting, data as well as liaising with suppliers.

· Responsibility for the end-to-end management of acquisition campaigns, briefing internal and external stakeholders and suppliers, to developing creative, and monitoring results and evaluating performance.

· Support a range of challenge fundraisers along their fundraising/supporter journey for the charity.

· Design, develop and fulfil marketing plans and campaigns for legacies to grow legacy enquiries and pledgers.

· Ensure the CRM database is kept up to date and generate high quality reports across all individual giving income streams.

About James’ Place

James’ Place Charity was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and

suicidal thoughts, but didn’t find it. James' Place was set up to make the experience of finding help as easy as possible. James’ Place offers men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.

The first James’ Place opened in June 2018 in Liverpool, the first of its kind in the UK, and has to date supported more than 2,300 men experiencing suicidal crisis through our innovative and safe therapeutic intervention. We provide a calm and peaceful environment both inside the centre and in our landscaped garden, accessible to men who visit us as well as their friends and families.

In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James’ Place in Birmingham.

About the team:

We are a growing team with big ambitions. The team comprises a Head of Fundraising and Communications, two Fundraising Managers, a Senior Communications Manager and a Senior Outreach Officer, an Events and Stewardship Manager, and a Fundraising and Communications Assistant role. We are also recruiting two new roles to the team: a Philanthropy Lead and a Fundraising Executive - Individual Giving.

This role can be based from our centres in Newcastle, or London (Hybrid working)

About you:

Having previously worked in the charity sector, you will be passionate about our cause and committed to supporting us in raising the money required to meet our ambitions.

With an eye for detail, strong analytical and digital marketing skills, you will be able to write compelling and engaging content and plan, implement and evaluate digital and off-line supporter journeys from individual giving audiences.

Using your ability to build effective relationships and work collaboratively, you will support a range of challenge fundraisers along their fundraising/supporter journey for the charity.

We are seeking a motivated and experienced Shop & Post Office Supervisor to oversee the daily operations of our retail shop and Post Office at the prestigious Royal Hospital Chelsea. This role offers the opportunity to work in a historic and vibrant environment, delivering exceptional customer service to Chelsea Pensioners, staff, and visitors.

About the Role

As the Shop & Post Office Supervisor, you will manage the shop and Post Office operations, ensuring they run smoothly and efficiently. Responsibilities include:

• Supervising volunteers, providing training, and fostering a collaborative team environment.
• Maintaining compliance with Post Office protocols and ensuring transactions are processed accurately.
• Ensuring the shop is well-stocked, and visually appealing.
• Supporting stock management, online sales, and setting up pop-up shops for events such as the Chelsea Flower Show.

You will play a pivotal role in delivering a seamless and engaging retail experience while upholding the high standards of the Royal Hospital Chelsea.

What are we looking for?

Essential requirements include at least 3 years of retail experience, supervisory expertise, and proficiency with IT systems such as EPOS, ticketing, and Microsoft Office. The ideal candidate will be highly organised, detail-oriented, and able to prioritise tasks and support team members effectively. Experience in the heritage or visitor attraction sector would be beneficial and familiarity with Post Office procedures and online shop platforms are desirable but not essential, as training will be provided.

About Us.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. 

Warehouse Manager

Nechells, Birmingham, B7 5QT

Salary: £27000 per annum

Location: Birmingham, B7 5QT

Hours: Full Time 37.5 per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Senior Operations Manager

FareShare Midlands is the region’s largest food redistribution charity. We take good-to-eat surplus food from the food industry and get it to our Members - frontline charities and community groups all over the Midlands. We turn an environmental problem into a social solution.

Last year we redistributed almost 5,794 tonnes of food from our warehouses in Birmingham, Leicester and Nottingham. It is sorted and stored by our dedicated teams of staff and volunteers, and then redistributed to around 800 Members including food pantries and cafes, homeless shelters and drop-in centres.

These local organisations turn the food into food parcels, affordable shopping and delicious meals for people of all ages. As well as food, our Members provide vital support to families and the elderly, many of whom are facing challenging circumstances and living in poverty.

Last year our food reached more than 83,000 vulnerable people every week, providing 13 million meals. At the same time, we are growing our Employability Programmes to help people gain work experience, skills and jobs.

The Role

FareShare Midlands is a high-profile charity with stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK.  You will work towards, and achieve, a best-in-class in operation not accepting standards or a service that falls short of this.

As the senior person on site, you will be the key point of contact for operations, logistics and stock allocation for your region. You will be responsible for all compliance issues including food hygiene, health & safety and security of the depot and the safety and wellbeing of all visitors, contractors, depot staff and volunteers.

The main role will be to lead the successful day to day operations and ensure the ongoing success of the FareShare Midlands Regional Centres. This will involve working closely with staff and volunteers to ensure that all activities, including operational and order processing are completed to the agreed standard & daily timetable.

With colleagues in the Supply chain & Development functions, you will help develop new operational/logistic activity and lead on the implementation of growth of your RCs activity, capacity and output.

You will report to the Senior Operations Manager and will be a key member of the Operations team across the Midlands region. You will identify and share good practise within and outside the Midlands, working closely with colleagues in the other regional centres.

In agreement with the Senior Operations Manager, you will set out relevant Ops KPIs and targets and will join daily calls and weekly meetings to discuss and help resolve issues across the Midlands region, working as ‘one team’ with colleagues from other functions and regions.

Opening times:

Over the week the depot will be open for the hours required, with staff working 37.5 hours per week which may include working in evenings and weekends on a rota basis if the performance and growth of the region requires it. You will work with the Senior Operations Manager to implement the shift patterns required to provide the service to our members and communities.

Main responsibilities

Job responsibilities will prioritise but not be limited to:

1. Operations:

· Co-ordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and Health & Safety

· Be responsible for the supervision, development, and training of all staff & volunteers

· Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.

· Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock.  Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter

· Ensure that the vans are maintained as roadworthy and legal (taxed and insured)

· Ensure that community food members in your region receive a service, supply and variety of food that is expected / agreed, working closely with the Member Services Manager to flag potential issues with supply and/or service

2. Health & Safety, Food Hygiene & Equal Opportunities:

· Be responsible for the Health & Safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers

·  To support health and safety advisor in carrying out risk assessments

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators, and maintain gold standard at audit level

· Ensure the service is delivered in accordance with FareShare Equal Opportunities Policy and maintain the values and culture of the FS Midlands operation.

3. Human Resources

· Lead & develop your direct reports on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out

· Be responsible for warehouse staff personal development reviews, regular 1-2-1 meetings and support as required

· Work with the Volunteer co-ordinator to recruit and train the right volunteers and other work placement trainees within the project

· Work alongside the volunteer team to ensure a complete and Up To Date rota is available at all times

· Supervise volunteers

4. Key Performance Indicators and financial responsibilities

o Cost control

o H&S – accidents and near misses

o Service level & complaints

o Food safety standards and audit scores

o Waste and conversion rate

General

Person Specification - Skills, Qualities & Experience

Essential

· Established (minimum 3 years) warehousing knowledge including managing Staff and Rotas.

· Depot management experience, managing stock control, payment reconciliation and putting all required warehouse processes in place.

· Relevant experience of working in the food industry, probably in a retail operations management or production management resulting in a strong understanding of all the core areas around operations, food safety, health and safety and good business practice.

· Stock management of perishable goods, putting processes and checks in place from goods in to goods out, creating stock count processes, managing stock rotation.

· Line management experience, including projects and associated budgets to time, to cost and to quality.

· Commercial experience; managing budgets, identifying cost savings, revenue generation and meeting KPI targets.

· Familiarity with and experience of working in CI or Lean culture including leading on review and improvement processes.

· Experience of developing and implementation of performance management systems for service delivery including monitoring and evaluation.

· Understanding of the voluntary and community sector and volunteering.

· Strong communication and interpersonal skills, with the ability to deal with people at all levels building successful and productive relationships, both internally and externally.

· Facilitation, networking and group work skills and the ability to work successfully with groups of different sizes and backgrounds.

· Working within diverse communities such as urban, suburban, small towns and / or rural and with a wide variety of voluntary and community sector organisations.

·  Enthusiastic and self-motivated with excellent team-working and team building skills.

·  Ability to use own initiative, working independently when required.

·  Good time management with ability to manage workloads, set priorities and meet deadlines.

·  Demonstrable IT literacy, in particular of using Microsoft applications (Outlook, Word, Excel and PowerPoint).

·  Encouraging and promoting equality, diversity and inclusion in the delivery of services and experience of working effectively with people from a range of backgrounds.

·  Evidence of continual self-development of knowledge and skills.

Qualifications

·  Up-to-date driving license

·  Forklift License

·  Food Safety Level 3

Desirable

·   Some experience of financial management, including control over budget setting and performance management

·   Relationship management and partnership working with senior stakeholders across multiple sectors.

·   Transferable experience that demonstrates a high likelihood to fit into the management culture of a medium sized voluntary sector organisation that is underpinned by the organisation’s values.

·  Volunteering Experience & Experience of Managing Volunteers

Values and behaviours 

· A commitment to Equal Opportunities

·  An appreciation of FareShare Midlands’ mission and vision

· Flexibility of approach and ability to work in a team

·  Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Immediate Interview and Start available for the right candidate. Please submit your application as soon as possible.