Database And Supporter Care Coordinator Jobs in Kingston Upon Thames, Greater London
Join Our Team as a Fundraising Coordinator
Location:
Leatherhead, Surrey
Salary:
£25,500 per annum (pro-rata) plus benefits
Hours:
37.5 Hours (full time) or 30 hours (part time) per week
Contract:
Full time or Part-time, Permanent
Driving Requirement:
A valid full UK manual driving license is essential.
Essential Criteria
To be considered for this position, you will demonstrate exposure to two of the following areas of expertise:
- Fundraising Supporter Care
- Working within a fundraising team
- General charity administration
- Legacy administration
- Community fundraising events and activities
- Good written and verbal communication
- Ability to build strong and effective relationships
About You
Are you someone who truly enjoys delivering excellent customer service and building strong, loyal relationships with charity supporters?
We are seeking an experienced fundraising coordinator who can deliver timely and efficient support to the fundraising, engagement and volunteering teams. You will demonstrate an eye for detail, a positive and friendly manner, as well as innovative ways to ensure an exceptional supporter experience.
What will you be doing?
As a Fundraising Coordinator, you'll be the charity’s expert in supporter care, managing donor enquiries and processing of financial gifts (whether online, over the phone or by post). You’ll oversee a varied and interesting workload from supporting the department with general administration duties and carrying out legacy administration, to supporting with fundraising events/activities and writing engaging thank you letters.
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Safer Recruitment
SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:
- A criminal background check through the Disclosure and Barring Service (where appropriate).
- Documentary evidence to confirm your identity, current address, and the right to work in the UK.
- Health Declaration to ensure that you are medically suitable for the role you have been offered.
- References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults.
These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.
Diversity
We actively seek to attract and retain talent from diverse backgrounds, recognising that a wide range of perspectives strengthen our teams. In exceptional circumstances, the role is exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.
SeeAbility encourages applications from individuals of all identities, including those from underrepresented groups and those with a disability. We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated their opinion valued.
Why work for us?
At SeeAbility, we value your growth and well-being just as much as the support you provide, we can offer you:
- Comprehensive Training: Start with an extensive induction and continue developing your skills with face-to-face training, e-learning, and ongoing support.
- Career Progression: We support your ambitions, offering opportunities to achieve professional qualifications (Care Certificate, QCF levels 2-5).
- Recognition & Rewards: From excellence awards to long service recognition, your hard work won’t go unnoticed.
- Work-Life Balance: Enjoy up to 36 days of holiday with long service, flexible working options, and time off for life events.
- Financial Benefits: Discounts, cashback, pension schemes, and more, to help your money go further.
- Wellbeing Support: Access to a 24/7 employee assistance program, life assurance and sick pay.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Also known as National Youth Jazz Orchestra, NYJO is a charity experiencing an exciting evolution with emerging professionals and young people at the core of their mission to ensure creative music making is accessible, fun, informative and a viable career choice.
NYJO celebrate all forms of jazz, past and present, and seek to do their part in nurturing the next generation of jazz artists. Alumni include some major names in jazz and music more widely, including Amy Winehouse, Mercury nominee Laura Jurd, Mark Nightingale and Guy Barker.
It’s a great time to join as they develop their community around a new location in South East London, embark on ambitious artistic collaborations within and beyond jazz, and work in partnership with music education organisations around the country to address structural inequalities in music education.
As Head of Development, you will be a key member of a small team. Reporting to the incoming Chief Executive, you will develop and implement the preexisting fundraising strategy and guide the organisation’s communications and PR strategy. You will inherit a strategically developed portfolio of relationships and income streams, with particular strengths in trusts and foundations, and a strong network of individual donors and scope to build corporates. There is also a small but growing legacy circle, created in response to a recent bequest of £1M+. You will line manage a small team of two: the Development & Communications Coordinator, and the Marketing & Communications Coordinator. With ambitions to expand upon NYJO’s existing work, your ability to set and achieve more ambitious targets will be essential.
Please note that this role will require occasional travel that will vary across the year, depending on the events calendar. Travel is likely to be required twice per month - please discuss with Joe Blythe at QuarterFive.
As Head of Development, you will:
- Develop and implement the existing fundraising strategy and develop marketing and communications efforts, ensuring cohesive and impactful messaging to effectively engage donors and stakeholders
- Deliver a high standard of supporter care and relationship management tailored to the level of giving, including nurturing their successful new Legacy Club
- Manage and attend an annual series of fundraising events, from relaxed open days to formal receptions
- Oversee NYJO marketing and communications
- Line manage the Development & Communications Coordinator and the Marketing & Communications Coordinator
Ideal skills and experience:
- Experience of securing 5- and 6-figure grants from a range of trust, statutory and/or individual sources
- Tailoring applications to appeal to a diverse range of funders/donors, which may include drawing together distinct areas of activity to create bespoke packages
- An outgoing, approachable, confident and professional manner in dealing with donors, prospects and other stakeholders
- Interest in UK Jazz and enthusiasm for working with young artists and musicians and broadening access to participatory arts for all young people
NYJO are keen to provide equality of opportunity to a wide range of prospective candidates as they expand the diversity of staff and musicians. Whilst they hope to attract candidates with the experience outlined in the person specification, they encourage applications from those who do not fulfil all stated criteria.
Benefits include:
- Flexible working – flexible working is a priority and the organisation supports employees to balance work with caring or other responsibilities, or those returning to work after a break
- 25 days annual leave, plus bank holidays, with office closure between Christmas and new year being the norm
- TOIL for out of hours work
- Attending gigs for free, including the annual two-night Ronnie Scott’s residency, and other cultural and sector events throughout the year
Our team in Greenwich work together to offer a range of support to promote wellbeing and help people to manage their mental health. Client needs shape our services and they are at the centre of all we do.
We are recruiting a Peer Support Coordinator to lead the development and delivery of Peer Support sessions and work with Peer Support Volunteers to develop new opportunities. Groups will be held at our Greenwich centre and at venues across the borough of Greenwich. We particularly want to increase engagement of under-served communities in Greenwich.
You will have experience of group development, collaborative working across service teams and an excellent understanding of service user engagement. You will be highly organised and ensure all client data is accurately entered into our Views database. All records of groups and activities will also be entered promptly onto the database. Additionally, you will complete all client Peer Support registrations to ensure client needs are assessed and positive outcomes are achieved through engagement with the Peer Support Services.
Before applying, please read the Job Description and Person Specification for this role.
Closing date: Sunday 6 October (11:59pm)
Likely interview date: Friday 18 October
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
The client requests no contact from agencies or media sales.
Thank you for taking an interest in our Data and Insight Coordinator role.
This role will be central to ensuring our data-driven approach aligns with our goals. You'll work closely with the Head of Evidence and Impact and colleagues across the organisation to:
- strengthen our data infrastructure,
- optimise programme evaluation,
- inform our fundraising and communications efforts, and
- advocate for policy changes that benefit young people.
We're seeking a passionate and collaborative data professional who is excited about using data to drive positive change. We are a small department and this role will help bolster capacity as we embark on an exciting period of growth with our new 2024-2027 strategy cycle.
This role is perfect for someone looking to take a step up in data management, training & information sharing.
Khulisa’s new strategy is focused on evolving our delivery approach for lasting impact. This involved making significant changes to our programme delivery and operating model. This shift towards prioritising long-term outcomes and an evolved delivery approach requires an expert Data and Insight Coordinator who can play a central role in data management and analysis, systems development, MEAL (Monitoring Evaluation Accountability and Learning), and storytelling.
Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role and there will be opportunities for fieldwork e.g. conducting interviews, facilitating and moderating focus groups, etc. We can provide training and support to help you develop the necessary qualitative skills.
The ideal candidate is someone who is passionate about data and eager to contribute to our ongoing efforts to improve our data-driven approach. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non analytical backgrounds, and get a kick out of improving processes then get in touch.
If you're creative, solution-oriented, and enjoy working with diverse teams, we encourage you to apply. There has never been a more exciting time to join!
Please download the full application pack before applying. You can find further details on Khulisa's website too.
To apply, please share a covering letter addressing the abilities and skills within the person specifications, and a copy of your CV (no more than 2 pages) by 9pm, Sunday 20 October 2024 with us.
Any applications without a covering letter will not be considered.
The client requests no contact from agencies or media sales.
Camberwell with regular travel across London
Ref RSL-241
Are you a proactive, organised and collaborative individual with a proven record in managing and coordinating tasks and programmes of work and managing a workload with competing demands? Looking for an exciting and career-enhancing new opportunity?
If so, St Giles Trust is looking for a Regional Support Coordinator to be an integral member of our London team, acting as a central internal point of contact to ensure the overall coordination of HR, Finance, GDPR, facilities and administrative activities as well as providing periodic support to project teams.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
This multi-faceted role will see our successful candidate support the Management Team with recruitment campaigns and the central HR colleagues with our safer recruitment processes. You will also help to coordinate new starter training and provide administrative support to the Management Team in ensuring employee risk assessments are carried out annually and recorded appropriately.
We will count on you to ensure invoices, expenses and all contracts are submitted to finance in a timely manner and act as the point of contact for all local finance-related queries, while you will also fulfil a broad range of GDPR duties, such as developing, administering and coordinating the local data protection database and monitoring and reviewing new project set ups. Being the point of contact for landlords, external building managers and internal Support Services colleagues to ensure the needs of the team are meet in terms of office-based requirements and coordinating our local compliance with health and safety requirements are also key duties.
What we are looking for
• Experience of working in the voluntary sector, with an understanding of the pressures and demands
• Experience of providing administrative support to a large team and of using financial software
• Understanding of the importance of confidentiality and of the principles of Data Protection
• Understanding of the adverse experiences of our clients who are experiencing issues such as
homelessness, substance misuse, debt, involvement with gangs etc.
• Impressive interpersonal, relationship-building and communication skills, both verbal and written
• A flexible, proactive and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 1 October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A Mission priority of The Salvation Army is to Seek Justice and Reconciliation. The Family Tracing Service which has been serving communities since 1885, continues to strive to locate family members for the opportunity of reconciliation or reconnection.
As our Communications Coordinator you will be responsible for all-source Communications Management from a range of stakeholders. You will be a confident communicator especially via telephone and digital channels and possess the ability to adapt to a variety of communication styles. You will have experience delivering a professional service in response to enquiries and the ability to formulate bespoke correspondence. You can create insight reports from electronic data to sensitively secure client consent to share their good news stories for publication in media channels. You will support the Caseworker team in handling new enquiries and general service administration as required. You will hold a small allocation of tracing cases, since, integral to everything we do is the continual experience of working alongside our core service users with empathy and care and to join with the team in helping to bring about reconciliations.
Are you a person who compassionately helps others and genuinely enjoys speaking with and advising people? Are you ready to create new opportunities for Family Tracing to continue to be the go-to service of its kind and to support the people who entrust their personal situation to us? Are you in sympathy with the aims of the Salvation Army as a church and charity? And could you thrive each day by upholding our values of integrity, boldness, compassion, passion, respect, and accountability. If you are someone with natural enthusiasm who can help us to expand the reach of the Family Tracing Service, this new role could be for you. We offer this new role in a committed team within the Mission Service, alongside flexible working policies, Learning and Development opportunities and a range employee benefits.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme
Working hours: 35 hours per week. Hybrid working dependant on service needs, with a minimum of 40% at Territorial Headquarters, London, SE5, remainder at a UK base.
Closing date: Wednesday 2nd October 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is seeking a Digital Inclusion Coordinator to join our home visiting digital inclusion team funded by Central North West London NHS Foundation Trust. The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.
The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster’s other services including digital inclusion group sessions and dementia activities.
The role will demand a division of time in the office and in client’s home in Westminster.
Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications of speakers of Westminster and Kensington & Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).
The client requests no contact from agencies or media sales.
Events and Community Fundraising Coordinator
£25,643 per year (London Living Wage)
Permanent, Full time 37.5 hours per week
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for an Events and Community Fundraising Coordinator to join our Events and Community Team. A high performing team who are driven to maximise opportunities, we aim to reach ambitious targets and provide an excellent supporter experience.
Our team raises funds through a range of activities including:
· our own events (e.g. March for Men)
· virtual products (e.g. The Month Series)
· third party events (e.g. London Marathon)
· Golf Days
· helping community fundraisers who organise their own activity
You’ll be our first point of contact for our fundraisers. You'll provide admin and support through telephone, email, and social media channels. You’ll build and manage relationships with existing and new supporters. From registration to the end of their supporter journey you'll help motivate during challenges, offer fundraising advice and ensure thanks at the end of a first-class experience. Whilst each Coordinator has a primary area of responsibility across different types of events, you’ll also work across teams to support where needed during busy periods of activity.
This role works with data through maintaining our Raiser’s Edge database. You'll also update records on JustGiving and Facebook Fundraising. This requires accuracy and working under the requirements of GDPR.
You’ll also work with our Communications teams. This supports the planning and delivery of our activity. You'll help engage with our digital adverts and identify compelling supporter stories. This helps to raise the profile of our fundraising products, as well as prostate cancer and Prostate Cancer UK.
What we want from you
You’ll have the drive and determination to provide crucial support to our sector-leading programme of events which generated over £10.3m of gross income in 2022-23. This is a fantastic opportunity for someone early in their fundraising career to grow, develop and gain valuable skills and experience in a fundraising role within a progressive and innovative organisation. You’ll be part of a passionate and high energy team fighting to stop prostate cancer from being a killer.
You’ll make a positive and valuable contribution to the success of the Events and Community Fundraising team through excellent communication skills and being proactive in supporting our event participants. You’ll have a strong eye for detail, customer-centric mindset and will be able to prioritise a busy workload to ensure we are able to consistently deliver excellent supporter care. You’ll be self-motivated, well organised and have a ‘can-do’ approach to the role.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for, the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.
We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.
Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help. contact details are on our website, via the link.
The closing date is Sunday 29th September 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 7th October 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
The Family Services Coordinator is responsible for providing families (parents/carers and children up to ten years) affected by cleft with opportunities to access accurate information, connect with each other and form supportive communities. They will champion CLAPA volunteers and will lead on the development and effective delivery of our volunteering strategy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you ready to lead and develop this pioneering new project in partnership with the Office of Sussex Police & Crime Commissioner (OSPCC). Do you thrive on building trust and engagement with young people, school communities and families?
As the Breck Foundation's new Project Coordinator (Pan Sussex), with the support of the CEO, you will lead the initial project set up, the recruitment of schools and young people, followed by all training and coordination of the delivery.
The post holder will need to reside in Sussex and be required to work from home permanently but willing and able to travel regularly to various locations across East and West Sussex. Occasional travel farther afield as necessary to fulfil the requirements of the role, to deliver aspects of the programme and to engage with other stakeholders and colleagues.
Breck Foundation
Breck Foundation is a unique and dynamic organisation that makes a real difference. The charity was founded in 2014 in memory of Breck Bednar, a 14-year-old boy who was groomed and murdered by someone he met online. We inform, educate and campaign to help young people and the wider UK public reclaim the internet from those who seek to harm others through it. Our educational programmes reach thousands of students, parents and safeguarding professionals each year.
The Project
Over the last few years, the Breck Foundation worked closely with Volunteer Police Cadet Units in Surrey and Tower Hamlets to train cadets as ‘Breck Ambassadors’, equipping them with the training needed to talk in schools to their peers about staying safe online and the key signs of grooming.
We are proud to take this successful project further having secured funding with the Office of Sussex Police & Crime Commissioner (OSPCC) to recruit and train up to 30 ‘Youth Ambassadors’ (for online safety) in schools across Sussex. The Youth Ambassadors will learn how to tell Breck’s story and empower young people with the tools they need to stay safe online. Working closely with schools to enable the students to become Online Safety Ambassadors for their school community, advocate for their peers and to be a voice of expertise and counsel. You will work with schools and community groups to generate impact through Breck’s story (on online grooming) and other important topics related to children’s online safety.
This flagship project for the OSPCC will launch in April 2025 (Coordinator starts in January 2025) and run for at least 12 months, with potential funding up to three years. We hope it will set a precedent for others to follow our lead and develop similar programmes for young people across the UK.
To Apply:
Please attach your CV and personal statement, providing clear examples of how you meet the essential requirements of the job description - his is the section you will be scored.
Closing date: Monday 7th October at 5:30pm
Interview date: From Tuesday 15th October
The client requests no contact from agencies or media sales.
Personal Independence Coordinator
Salary £29,278.41 / Full Time / 35 Hours per week
Do you want a job that makes a positive difference in people’s lives?
Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.
If you are an enthusiastic, compassionate and person-centred individual, this could be the role for you.
PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.
If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
· Excellent communication and listening skills
· A positive cheerful attitude, and the ability to problem solve
· A cheerful, friendly and outgoing personality
· The ability to work flexibly, alone and as part of a team
*Due to the high volume of applications received, we regret we shall not be able to contact applicants who are not shortlisted for interview.
CVs will not be accepted
This post is subject to a Disclosure and Barring Service check.
Closing Date: for applications: 9am, 21st October 2024
Interview Dates: Week commencing 28th October 2024
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Work setting: Hybrid (2 days a week from home)
Salary: £34,000 - £38,000
Contract: Permanent
Hours: Full-time (37.5 hours per week)
Location: London
Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?
TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.
Benefits:
- 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
- 5% Employer Pension Contribution
- Corporate Eye Care Scheme
- Life Assurance (4 times basic salary)
- Cycle to Work Scheme
- Season Ticket Loans
The Role:
As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.
Main responsibilities:
- Develop and manage volunteer recruitment events nationwide.
- Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
- Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
- Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
- Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.
Essential requirements:
- Experience in a client-facing or support role, with strong communication and organisational skills.
- Sensitivity and empathy when working with individuals facing difficult circumstances.
- A full UK driving licence and willingness to travel regularly across the UK.
- Excellent IT skills, with experience using databases and managing digital communications.
Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Activity Service
The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.
The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life.
Age UK Merton is in its second year of a new 3-year Strategic Plan, which aims to increase outreach and engagement across the borough, and our activities programme is a very important part of that.
About the Role
We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service.
The Activities Coordinator will be a hands-on role, working with the team to deliver a wide range of activities both existing and new at our centre and across the borough of Merton.
The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service.
The role will on occasion deputise for the Activities Service manager, overseeing both the team and the delivery of activities. This role will play an important part to increase our outreach across Merton.
About You
You are an enthusiastic, motivated and organised person with excellent people skills who’s looking for a role where real impact is made on the lives of the people you are supporting. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities.
Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.
Job Description
We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.
Job title: Activity Coordinator
Salary: £28,000 - £31,500 per year
Hours: Full time 37.5 hours per week
Responsible to: Activity Service Manager
Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre.
Contract: Permanent
Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.
We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.
We offer:
25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.
Age UK Merton gifts an additional three days leave between Christmas and New Year.
Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.
Enrolment into our pension scheme.
Key Result areas
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Innovate, develop, and deliver a wide range of new and existing activities for service users.
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Encourage clients to attend and participate in a range of activities
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Welcome all clients who attend the activity centre and enable them to engage in activities.
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Deputizing for the Activity Centre Manager.
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Create and collate feedback from service users.
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Identify and develop existing volunteer roles within the Activity Service.
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Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.
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Building strong collaborative relationships with external partners who deliver exercise classes.
Organisation and Coordination of Activities
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To organise the delivery of all activities and exercise classes in the centre.
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To be actively involved in the ongoing development and design new activities held across the borough.
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To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton.
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To plan and coordinate the distribution of the activity guide across the borough.
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To encourage the attendance of activities to new and existing clients.
Volunteers
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Working with the Volunteer Service identify and develop roles and responsibilities of volunteers who support the Activity team.
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To coordinate and organise the team of volunteers who support the Activity service.
Administrative Duties
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Responsible for daily banking and reconciliation of cash for all activities.
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Introduce new ways to pay for activities such as online bookings.
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Take bookings for all activities and input details on to the CRM.
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Answer telephone enquiries for the Activity centre.
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Greet all clients and volunteers attending the Activity centre.
Data Capture, Evaluation and Reporting.
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Respond to feedback and suggestions from clients to develop activities.
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Keep records up to date on the CRM for attendees of all activities.
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Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served.
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Working with the Activity Manager to develop client feedback opportunities.
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Support the Activity Manager to identify and write up case studies for funding applications.
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Use the CRM to run reports to support funding bids and reporting.
General
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Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton.
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Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
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Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.
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Attend staff meetings and personal supervision and appraisal meetings.
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Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.
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Act as a representative of the values, beliefs and principles of AUKM at all times
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Undertake any other duties that are requested and commensurate with the grade and remit of the post.
Please inform us of any reasonable adjustments we can make to support you through our recruitment process.
The closing date for applications is 21st of October.
Interviews will take place in our offices in Mitcham the week of the 28th of October. If you have not heard from us by this date, you can assume that you have not been shortlisted.
General information about Age UK Merton
Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older.
Our Priorities
We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by:
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Providing high quality advice and practical support
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Building social connection
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Creating opportunities for lifelong active ageing
Our Vision
Supporting our community with opportunities to love later life
Our Mission
To provide quality advice and services that meet the needs of older adults in Merton
Our Values
We want to be known for:
Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff
Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults
Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers
Kindness – A supportive, empathic place to work, volunteer or receive support
Quality – Providing accredited, person-centred services, respected throughout the borough
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
Tech Angels (previously Tech to Community Connect) is a service which aims to reduce digital exclusion across Surrey. In recent years, and particularly now in a post-pandemic society, so much connection happens digitally; those without the knowledge or equipment to connect to the internet are at a very high risk of loneliness and isolation, which have a significant negative impact on physical and mental health.
To combat this, we provide devices on long term loan to people who are disabled or living with a health condition, family carers, of older age, or to those with another vulnerability. We also offer a ‘match’ with one of our team of volunteer Tech Angels, to help with digital literacy and confidence. We also supply sim cards with data to those, who don’t have wi-fi, so that they can be connected.
The purpose of the role will be to drive and coordinate referrals into and through the service, making sure that people facing digital exclusion get the support they need to get (and stay) connected. Ultimately the outcomes we are focused on achieving are a reduction in health inequality and an increase in wellbeing.
Main responsibilities
1. Coordination of Tech to Community Connect activity in a defined part of Surrey
2. Communication with people using the service, carers, volunteers, organisations that may have referred to the service and other stakeholders
3. Database management, record keeping and impact measurement following all data security policies
4. On-going support for people using the service who are in a ‘match’ with a volunteer Tech Angel, those waiting for a ‘match’ or those who are accessing another part of the service
5. Writing case studies and sharing the stories of people the service is helping
6. Promoting the service by pro-actively building relationships across organisations and groups in Surrey
7. Working as a team to ensure we are delivering the highest quality of services
Person specification
It is essential that you have:
· Excellent communication skills with the ability to communicate effectively in a range of formats and with a variety of audiences
· Advanced organisation and coordination skills
· Good level of computer literacy including all Microsoft packages with experience of using a range of databases
· A high degree of self-motivation and able to work on own initiative
· Live within Surrey and be prepared to travel across the county when required
· The ability to either work from home (with regular work in the community) or be based in our office in Burpham, Surrey
It is desirable that you have:
· Experience and knowledge of working with people who are Disabled, have a long-term health conditions and/or carers
· Experience and/or knowledge of working or volunteering in digital inclusion or technology training
· Confident and persuasive presentation skills
· Experience in group facilitation or training
· Volunteer management knowledge and experience
· A good understanding of the Health, Social Care and Voluntary, Community and Faith Sector (VCFS)
· An understanding of GDPR and adult safeguarding principles
This role requires the successful applicant to have an Enhanced Disclosure and Baring Service check (and we will organise and pay for this for you if you are successful).
As part of a remote working and flexible team we will support you to find the ways of working that suit you best.
What we offer you:
· Induction training and support
· On-going training and development and the opportunity to complete accredited training
· 27 days annual leave per annum (excluding bank holidays)
· Access to our Employee Assistance Programme
· Equipment (laptop and mobile phone)
· Pre-agreed expenses
· Prospects of career development
· Company Pension Plan
· A great team and an interesting role!
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OUR VISION: A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success
OUR MISSION: To prepare talented students from underserved and underrepresented backgrounds for career success.
OUR VALUES: We value teamwork and champion diversity in all its forms, including diversity of thought. We demonstrate empathy and passion in everything we do. We act with integrity; communicating openly and provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
Role Description
We are seeking an enthusiastic and proactive Programme Coordinator to take the lead in ensuring the seamless execution of all student-focused events. In this pivotal role, you will immerse yourself in SEO-London’s wide range of programmes, gaining insight into the industries they support and using this knowledge to engage with students and partner firms. You’ll be at the heart of planning, organising, and promoting impactful events that drive student success.
Your data-driven approach will allow you to create insightful reports that measure the impact of each programme, helping to shape future initiatives. Collaborating closely with a passionate team, you’ll have the opportunity to propose fresh ideas and innovative solutions to continuously enhance the student experience.
With a strong focus on delivering top-tier customer care, you’ll ensure every student interaction is professional and supportive. This is an exciting chance to make a meaningful contribution to the development of future leaders while honing your skills in event coordination and stakeholder management!
If successful, you will sit within the SEO Schools division of SEO London, where you will support the prep and delivery of multiple impactful and engaging initiatives, such as:
- SEO Empower (Year 12-13): A 2-year work readiness programme where students benefit from multi-industry insight sessions, work experience, university access, mentoring and skills training
- *New for the 2024-25 academic year* Plan A (Year 13): A 6-month programme designed to educate and train students intending to pursue a Higher-Level Apprenticeship, through demystifying the landscape and application process
- *New for the 2024-25 academic year* SEO Ignite (Year 11): An Intensive 1-week residential programme for students post-GCSE exams, which delivers introductions to career pathways, insights to different industries and authentic exposure to employers
- *New for the 2024-25 academic year* SEO Spark (Year 10); A 1-day career insight opportunity where SEO London connects partner schools with sponsor firm volunteers to deliver interactive activities that meet careers benchmarks
Accountabilities
DAY TO DAY DELIVERY OF EVENTS
- Responsible for the overall administration of all student events, ensuring student communication is exceptional. Including event management (covering agenda creation and resource/activity development), student and partner communication/coordination, along with posting opportunities and roles in the weekly newsletter.
STUDENT MANAGEMENT & QUERY HANDLING
- Responsible for the relationship management of the students - including the ability to understand needs, resolve issues, and anticipating and creating a strong relationship on behalf of SEO-London
- Responsible for managing student query escalations and to identify where there are opportunities to improve communication, marketing, or the type of events
- Responsible for managing the programme inboxes (where applicable)
- Responsible for identifying creative and innovative ways to connect, educate and train students
- Provide oversight of higher education applications, CV support, screening, and recruitment preparation
- Responsible for attending campus/school careers events and representing SEO-London professionally with knowledge and enthusiasm
- Organise mentoring and buddying allocations
QUALITY ASSURANCE
- Responsible for ensuring that all information relating to the events and student data is managed within the GDPR guidelines and is updated in Salesforce effectively for tracking purposes.
- Responsible for running reports to track and monitor events from the CRM
Required qualifications
- University degree (any discipline)
Candidates without qualifications will be considered if they have at least 1 years relevant and relatable work experience in a similar role.
Skills and experience
We are looking for applicants who have demonstrable experience in some of the following skills and will be willing to learn and develop others:
- Project Management
- Stakeholder management
- Organisation skills
- A passion for supporting young people, along with having a working knowledge of the student lifecycle (both school and university) in the UK
- Having an interest and knowledge about the industries SEO-London operates in
- Business writing skills
- Diversity and inclusion knowledge
- Database experience and analysing data
- Strong understanding of employability skills required by students to be job market ready
- Microsoft (Outlook, Word, Excel, PowerPoint) - ability to create & edit documents in Word, creating spreadsheets, tables & running and analysing pivot tables in Excel; along with the ability to manage Outlook and create PowerPoint slideshows. Ability to use Teams and Zoom to communicate and collaborate.
- Demonstrable communication and listening skills
- Ability to collaborate and work as part of a team
- Empathic approach to working with others
What we offer?
- Salary: from £26-31k, depending on experience
- Annual Leave: 28 days + Bank Holidays
- Enhanced Family Friendly Policy
- Flexible working - 2 days in the office
- Benefits: Employee Assistance Programme, Private Health Insurance, Discount to Nuffield Gyms via Private Health Care and many more…
Closing date for applications
Closing date for applications: 29th September 2024 - 23:59pm
First Interview dates: 8th and 10th October 2024
Second Interview dates: 15th October 2024
Equal opportunities Statement
As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
Safeguarding
All posts at SEO London involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Right to work
Do you have the right to work in the UK? Unfortunately, at this time, we cannot provide sponsorship or consider overseas applications.
The client requests no contact from agencies or media sales.