Database Administrator Jobs

About the Role

JPF aims to amplify the voices of young people across London and Essex, and we are committed to harnessing their ideas, knowledge and life experiences to influence the way we work as a grant-maker.

As a charitable organisation, founded to support young people, it is essential that young people are part of our work and decision-making; from Board level through to our programme delivery. We aim to provide young people with the resources and opportunities to empower them to do great things, and this role is central to enabling us to do this.

The Youth Voice and Engagement Intern role is a new post that will help us grow our youth voice and youth engagement work within the Foundation in line with our new strategic priorities. This role sits in the Executive Team, and will work closely with the Executive Assistant, as well as colleagues within our Communications and Operations teams. There will be regular opportunities to work collaboratively on projects with other departments and stakeholders.

This is a twelve-month paid internship to begin during March 2025. The successful candidate must be able to take up the post by Monday 25th March 2025, preferably earlier.

About the Internship

You will be part of the Jack Petchey Internship Programme along with 20 other interns, all of whom are employed by a range of youth organisations in London and Essex. Alongside your main work duties there will be a number of development opportunities. These include a residential conference to launch the internship programme; four professional development workshops throughout the year; and a celebration event at the end of the programme.

In addition to your paid salary, you will receive a training bursary of £1,000. This bursary can be used for approved training. We will also match you with an external mentor who will support you with your professional development throughout the year.

Training days and events take place in person in London. As well as carrying out the main duties of the job (as outlined in this booklet) the successful candidate will be required to take part in all training opportunities offered as part of this programme. 

About You

If you are passionate advocate for young people, a strong communicator and an organised individual looking for a varied role in a fast-paced organisation, we want to hear from you! We are actively seeking someone who believes in the power and value of young people’s voices to influence change, and will prioritise this above your prior work experience or qualifications. If this sounds like you, please do consider applying for this role.

About Your Responsibilities
The Youth Voice and Engagement Intern will be responsible for supporting our three major youth engagement programmes, as well as a number of other youth voice initiatives across the Foundation.

1 Youth Consultation Panel
The Youth Consultation Panel (YCP) was formed in 2019, and currently consists of twelve young people, all of whom have directly benefited from one or more of our programmes. This group of passionate young people meet once a month to share their opinions and inform the work of our Senior Management Team and Board of Trustees. The postholder will:

• Be responsible for the general administration of the YCP, through preparing agendas and minutes for monthly meetings and quarterly in-person days, fielding general enquiries from YCP members, processing travel expenses, coordinating event attendance and tracking the group’s volunteering hours.

• Support the YCP to develop into a ‘shadow board’, which will include facilitating their participation in partnership grant making and management, as well as their link to our Board of Trustees.

• Identify opportunities for the YCP to support with ad hoc pieces of work across the organisation, and administrate these projects as required.

• Assist with the recruitment and induction processes for new YCP members and JPF’s Youth Trustee.

• Support the Communications team to design and disseminate an annual YCP survey.

2 Jack Petchey Achiever Network

The Achiever Network (AN) is a 12-month personal development programme that we run for up to 35 young people each year. Participants are invited to apply for a year-long training course, which includes a weekend residential, training days and mentoring. The postholder will:

• Assist the Operations Officer with the general administration of the AN programme, including preparation for training days and attendance at these if required.

• Coordinate AN volunteers for both internal and external events, including circulating parental permission forms and briefing sheets etc.

• Oversee the administration of 50/50 grants (an opportunity for AN graduates to invest in a meaningful cause), by supporting young people with their applications, collating details for Board approval and preparing the corresponding grant offer letters.

• Assist with end-of-programme preparations such as the AN graduation ceremony and yearbook.

• Help to design and implement the recruitment process for young participants on the next Achiever Network cohort.

• Support with the evaluation of the Achiever Network programme.

3  Alumni Network
The Alumni Network is a community for those who’ve graduated from our Achiever Network or Internship Programme. It is a way for graduates to remain connected to the Foundation, and for them to give back to other young people as they take their next steps. Launched in September 2024, the network is in its early stages of development. The postholder will:

• Be responsible for the day-to-day administration of the JPF Alumni Network, including: coordinating 2 annual networking events, training opportunities and peer-to-peer mentoring for the cohorts, draft and send letters about opportunities.

• Support the growth of the JPF Alumni Network by identifying and recruiting new members.

• Moderate the JPF Alumni Network online portal, by ensuring that the webpages and resources are up to date and creating new content as required.

• Coordinate and provide written copy for the JPF Alumni Network newsletter, and source case studies, articles and opportunities via our partner organisations.

• Oversee the JPF Alumni Network database on Salesforce, including handling sign-ups, contact details, permissions and any necessary data cleansing.

• Act as the main point of contact for enquiries, communications and requests from all JPF Alumni. Alumni Network Other Responsibilities The postholder will have the opportunity to work on a number of other youth voice initiatives across each of the teams at JPF:

4 Other Responsibilites

• Support the Communications team with the following:

 Designing our next youth survey and disseminating it to schools and youth organisations.

 Amplifying youth voice by facilitating meetings between young people and key external decision-makers (MPs, mayors, councillors etc.).

 Developing an engagement strategy for JPF’s network of patrons, ambassadors and influencers.

 Engaging young people through our creative competitions (cartoon competitions etc.).

 Monitoring and sharing relevant sector news and developments with the JPF team that affect young people.

• Help the Grants team with research to identify youth organisations, community groups and charities based in London and Essex who support young people that are currently underrepresented in our Achievement Awards programme.

• Assist the Partnerships team in conducting their 6-month post-internship survey, and researching and contacting former participants in the Jack Petchey Internship Programme.

• Work with the Events team to increase the number of young performers at our Achievement Award events.

• Support the Operations team with all activities involving young people on-site at Dockmaster’s House (or elsewhere), supporting with health & safety briefings and risk assessments as required. As the post sits within the Executive team, general administrative support to the Executive Assistant and Chief Executive Officer may also be required.

These are the normal duties which the charity requires from the position. However, it is necessary for all staff to be flexible and all employees will be required from time to time to perform other duties as may be required by JPF.

The postholder will work at all times within the policies, procedures and values of JPF, in particular Safeguarding, Health and Safety, Data Protection and Publicity Consent policies.

Job Description and Person Specification

Job title: Volunteer & Employability Team Coordinator

Reporting to: Volunteering Development Manager

Location: Hybrid, London or Sheffield with regular UK travel

Contract type: Permanent

Hours per week: Full Time 35 hours

Salary: £24,893-£26,203 (London) or £23,620-£24,329 (National)

Our Vision: A UK where “No good food goes to waste”.

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people. There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website. 

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!

The role

We require a proactive and detail-oriented coordinator to join our team. In this key role, you will be responsible for coordinating our corporate volunteering program, provide support to the wider volunteering & Employability team, and ensuring the smooth running of various initiatives. You will be the first point of contact for volunteer inquiries and will deliver outstanding customer service, ensuring that both individual and group volunteers are engaged and supported effectively.

This role requires impeccable organisational skills, strong attention to detail, excellent communication skills, and strong prioritisation and time management.

Main area of responsibility

Partner Volunteering Programme Coordination:

• Oversee the day-to-day operations of the corporate volunteering program, ensuring effective scheduling, attendance, communication, and follow-up.
• Work closely with corporate partners and delivery partners to organise volunteer events and initiatives.
• Support the development of new volunteering partnerships and opportunities.
• Actively seek opportunities to improve volunteer experience and program efficiency.

Communication

• Facilitate clear communication with volunteers, partners and the wider team to ensure clear expectations.
• Provide ongoing support to volunteers, ensuring they have the necessary information to feel informed, valued and engaged.

First Point of Contact

• Be the primary point of contact for individual and group volunteer inquiries, providing timely, accurate and helpful responses.
• Deliver exceptional customer service by addressing all concerns to ensure a positive experience for all participants.

Record Keeping & Administrative support

• Tracking and documenting volunteer activities including scheduling and feedback, to ensure all volunteer contributions are accurately logged, up-to-date and accessible.
• Implement and improve systems to enhance processes and reporting.
• Provide administrative support to the wider volunteering team, including planning events, scheduling meetings, managing and updating documentation.

Person Specification

Essential Criteria

• Impeccable organisational skills with the ability to manage multiple tasks, work to deadlines and prioritise effectively.
• Strong attention to detail and accuracy in all aspects of work.
• Exceptional verbal and written communication skills, with a focus on customer service.
• Building and maintaining relationships with internal stakeholders and external organisations keeping multiple stakeholders informed.
• Proficiency with office software (Microsoft Office Suite or equivalent), administration experience and basic database management.
• Ability to self-motivate and work within a team.

Desirable Criteria

• Experience in a similar role in a non for profit or similar sector.
• Experience with CRM or volunteer management software.

Competencies and behaviours

• Commitment to delivering excellent customer service
• Able to work collaboratively with different stakeholders, both internally and externally.
• Comfortable with change and able to manage competing priorities.
• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Why Join Us

• Make a direct impact on the community through volunteering initiatives.
• Be part of a supportive, dynamic, and growing team.
• Develop your skills in volunteer coordination and program management

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

We are a Disabled Confident employee.

Closing date for Applications: 11.59 pm Sunday 19th January 2025

Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.

London, SE5 – hybrid working, minimum of 40% working each month at our London headquarters

As a Trust Fundraising Assistant, you will play an integral part in supporting the Trust Fundraising Unit and work alongside the wider Philanthropy Team (Major Donors and Corporate Partnerships). You will be supporting the Trust Fundraising Unit by processing income, researching new funding opportunities and managing a portfolio of smaller funders that support The Salvation Army's programme of work.

Across the United Kingdom and Ireland, The Salvation Army is delivering a diverse range of services and activities to support some of the most vulnerable people in our communities. This includes working with people experiencing homelessness and fighting addiction, supporting victims of modern slavery and human trafficking, and providing debt and employment advice. If you have a passion for ensuring people receive the help they need, at the time in their lives when they need it the most, this could be the job for you.

Key Responsibilities:
You will be responsible for ensuring that trust fundraising income is processed accurately and that funders are thanked appropriately and in a timely manner. You will provide administrative support across the team and work collaboratively with other internal teams and departments to ensure the smooth and effective running of the trust fundraising team. You will also be responsible for researching funding opportunities and securing income from a portfolio of donors, contributing towards the team's annual income target.

The successful candidate will be able to demonstrate:

• Experience of providing successful administrative support within a busy and complex work environment
• Strong communication skills, both written and verbal, with the ability to convey information to donors and colleagues in a clear, effective and professional manner
• The ability to plan, organise and prioritise a varied workload with minimal supervision both individually and as part of a team
• Strong and accurate numerical skills with the ability to process financial data
• Demonstrable research skills with the ability to identify prospective new funders and gather demographical data to support grant applications
• Proven strong experience of using Microsoft Office (Word/Excel/PowerPoint), Outlook, Teams and databases to perform your work duties
• The ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army’s Mission

Benefits: 25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme

Closing date: 31st January 2025. We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Appointment subject to satisfactory references and proof of right to work in the UK.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Job Title: Policy & Communications Assistant

Position Type: Permanent/Full time

Reports to: Senior Press and Comms Officer/Senior Policy and Campaigns Officer

Based at: School Food Matters, The Bridge, 7b Parkshot, London TW9 2RD

Working Hours: 9am-5pm (flexible)

Salary: £28,770 

Pension: School Food Matters matches pension contributions at 5% of pensionable earnings

Holiday: 31 days including bank holidays

School Food Matters is closed between Christmas and New Year

________________________________________

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

________________________________________

Job Purpose

• To support the policy and communications work of School Food Matters

________________________________________

Key Tasks

· Work with SFM colleagues and networks to coordinate and support campaign activity

· Attend meetings to support policy and campaign discussions and provide meeting services, including organising agendas, venues, and minutes

· Keep up-to-date with policy and media developments that could benefit or have relevance to SFM

· Identify award opportunities and write applications to gain recognition for our work

· Track the impact of SFM’s communications/campaigns, including in the press and on social media

· Assist with maintaining our database of press contacts and MPs and keep a record of interactions

· Attend programme sessions to capture photos, videos and quotes 

· Design and create communications assets such as presentations and social media content 

· Contribute to policy/campaign briefings, letters to MPs, web content, articles and blogs

· Staying up to date with safeguarding requirements and reporting procedures

· Maintain the ethos of the charity and positively promote our work at all times

· The Policy and Communications Assistant will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!

________________________________________

Person specification

Essential

· Exceptional oral and written communication skills in fluent spoken and written English, for a range of audiences

· A strong attention to detail and the ability to translate complex data and policies into accessible language and engaging stories and communication materials

· Strong administrative and organisational skills, including the ability to work to tight deadlines and prioritise workload

· Experience designing communication assets 

· Confident and competent IT skills across Office suite of programmes

· Ability to work in a team, and seek help when needed

· Ability to work independently with a can-do attitude

· Good time management and the ability to work under pressure and to meet deadlines

· Energy, enthusiasm, creativity and tenacity

Desirable

· Experience of research and analysis, ideally in a policy environment 

· Experience of working for a charity or not for profit organisation

· Experience of working in education

· Knowledge of issues and policy around school food, children’s health and education

· An interest in food education and children’s health

· Digital campaigning and social networking skill

Job Purpose

Provide administrative, events and communications support to assist in the delivery of legacy and trust fundraising including the management of legacy gifts and the management of relationships with donors’ families, executors and legacy pledgers.

Main Duties and Responsibilities

1. Secure and schedule appointments with legacy pledgers, prospective pledgers, Trustees and Trust Administrators for all members of the Legacies and Trust teams. Draft meeting plans where necessary, book and arrange travel, and prepare and compile briefing packs with meeting locations, directions etc. Use own judgment to resolve any problems because of last-minute changes to appointments and travel arrangements. This will involve dealing with influential people external to the University including prospective and existing donors.

2. Use Raiser’s Edge to maintain accurate records and manage data relating to legacy pledgers and donors and their gifts, ensuring that all information is up-to-date and correct. Make judgements on the best way to reflect meetings and relevant information on the database, ensuring a complete record of the relationship with the University is maintained and that privacy regulations are complied with. Use expertise to suggest improvements to procedures.

3. Assist in the process of identifying and managing segments of the alumni/donor database from which potential legacy pledgers could be drawn. Interrogate databases and spreadsheets to support stewardship, events and fundraising and run legacy activity reports in liaison with Planning & Development Operations staff to monitor progress.

4. Maintain an action timeline to ensure all legacy administration and stewardship activity is completed efficiently and ensure legacy fundraisers maintain efficient contact and follow up, “managing up” where required to ensure actions are completed.

5. Work with gift management staff to ensure legacy gifts are correctly allocated to the appropriate fund.

6. Co-ordinate arrangements for events for the 1451 Society of legacy pledgers, including drafting invitations, liaising with guests and venues, compiling materials such as information packs, presentations, signage and badges. Ensure the correct people receive the correct invitation and that an accurate picture of invitations and attendees is maintained and recorded on Raiser’s Edge database.

7. Support the delivery of selected follow up actions for legacy pledgers or prospective pledgers, for example co-ordinating campus visits involving academic departments and the University’s Senior Management Team, liaising across the University and with donors to compile schedules.

8. Support the communication strategy for legacy fundraising and stewardship by writing and editing communication materials, sourcing quotes and content and liaising with bequest pledgers and executors. With guidance, draft, upload and ensure the maintenance of content for the University’s web pages on legacy giving in liaison with Development & Alumni and Marketing colleagues. (CMS T4, training will be given).

9. Act as liaison with the Regular Giving Team and Digital team  to provide legacy information to support mass mailings,  telephone fundraising and legacy communications on social media.

10. Act as first point of contact for enquiries related to legacies and, when appropriate, act in the place of the Legacy Gift Manager / Philanthropy Officer - Legacies when they are absent or unavailable by responding to queries in a timely and efficient manner to maintain the smooth running of the operations.

11. Provide the Strategic Philanthropy Manager (Legacies and Trusts), Trusts and Foundations Manager and Philanthropy Officer-Trusts  with administrative support as and when required to maximise income from Trusts and Foundations. This may include producing gift acknowledgements, proof reading of applications, formatting of applications, coordinating information and assisting in the submission of applications to Trusts and Foundations as and when appropriate  .

12. Keep general administrative procedures up to date, including drafting correspondence, opening mail, photocopying and filing as well as arranging catering and supporting visits with donors.

13. Act as a purchasing officer as required.

14. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

15. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit of as the line manager, Director and/or Vice Principal External Relations may advise. This will include providing administrative support  in other areas of the Development and Alumni team and External Relations directorate from time to time.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this post (as below) having acquired the necessary knowledge and skills in a similar role. OR

Scottish Credit and Qualification Level 5 or 6 (National 5 or 6, Scottish Vocational Qualification Level 2 or 3) or equivalent and experience of personal development in a similar role.

A2 Detailed knowledge across the Microsoft Office Suite (principally Word, PowerPoint, Outlook, Excel)

A3 Understanding of the objectives of a Development & Alumni operation and how this role can support them.

A4 Understanding of legacy fundraising

A5 Understanding of the role of relationship management databases and how they support donor and alumni relationship development and fundraising.

A6 Good knowledge of updating and interrogating data.

A7 Understanding of data protection regulatory requirements and how they affect fundraising and alumni engagement.

Desirable:

B1 Knowledge of fundraising in the higher education sector

Skills

Essential:

C1 Excellent written and verbal communication skills including the ability to present information clearly and concisely and to persuade others

C2 Resilient in the face of challenge, using initiative and judgement to resolve problems independently.

C3 Excellent time management abilities with demonstrable planning, organising and prioritising skills and the ability to schedule work weeks ahead and respond to changing pressures and requirements.

C4 Exceptional attention to detail

C5 Confident self-starter with ability work to tight deadlines with minimum supervision whilst also working effectively as part of a team and building effective working relationships

C6 Tact and sensitivity to deal with confidential information and bereaved family members.

C7 Strong commitment to customer service.

C8 IT skills with the ability to update and manipulate data.

Desirable:

D1 Ability to create and maintain webpages

Experience

Essential:

E1 Experience in an administrative role in a customer-facing environment

E2 Experience of interrogating a complex relationship management database such as the Raiser’s Edge to deliver events and communications and manage supporter/customer relationships.

E3 Experience of event management and administration

E4 Experience of working in an office team environment

Desirable:

F1 Experience of fundraising or alumni relations

F2 Experience of outbound telephone fundraising or sales

F3 Experience of writing or editing communications

F4 Experience of the Agresso purchasing system

F5 Experience of HTML and Google Analytics

F6 Experience of Raiser’s Edge

Executive Assistant  

Age UK Camden is recruiting a skilled and experienced Executive Assistant to support the Chief Executive in the areas of Governance and Quality.  

Age UK Camden is a local, independent and innovative charity which has provided services to older people in Camden for more than 50 years through diverse and inclusive services.  These services are highly valued by the residents of Camden and the voluntary and statutory sectors.  

The successful candidate will: 

• Have a key role in the development and delivery of quality, compliance and corporate support services including strategy and business planning.  

• Be responsible for evidencing that Age UK Camden activities are of the highest possible quality and that they are compliant with national and local specifications, standards and good practice guidelines  

• Be responsible for Board support and other corporate services support.  

 (See Job description for full duties) 

Salary:  SCP 20 to SCP 23 (Dependent on skills and experience) £33,533.68 to £35,377.47 pa 35 hours FTE  

Hours: 35 hours per week Contract Type: Permanent 

Closing date: Monday 27th January 2025 – 9am Interview dates: TBC 

As part of the application process please submit an application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

CRM Assistant 

Would you like to work in a dynamic forward-looking organisation as the CRM Assistant, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: CRM Assistant

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £31,824 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are seeking a CRM Assistant with a passion for mental health service provision in the UK to join our dynamic and thriving team. In this role, you will help maintain the accredited register, a key regulatory tool, supporting the public interest and advancing the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy. You will be pivotal in supporting the ongoing maintenance and development of the Salesforce CRM, members’ area and associated systems and processes.

Key responsibilities include:

• Act as a contact for the Salesforce database and related systems to ensure all users are fully supported. In liaison with the CRM administrator escalate faults and data protection concerns appropriately and in a timely fashion and take appropriate mitigating actions.

• Provide direct day-to-day support for Fonteva’s Salesforce database including, but not limited to, managing user licences, setup, profiles, customisation of objects, fields, record types, page layouts and validation.

• Support the CRM administrator log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors, so optimum performance and compliance can be maintained.

• Regularly audit and monitor the quality of data within the CRM and carry out daily and monthly database housekeeping tasks including regular de-duplication, data cleansing, and disposal.

• Undertake monthly reconciliations to match Salesforce records with financial transactions.

• Work with the CRM administrator and external vendors to test and deploy patches, upgrades etc.

• Support the CRM administrator, and working closely with colleagues and subject matter experts, identify, develop, improve and deploy processes and CRM features in line with business need.

• Undertake basic membership administrative duties, especially during the busy renewals period (August – October)

About You

This is a role for an individual who has a keen eye for detail, is methodical and enjoys applying analytical and problem-solving skills. Join us as we seek to address the growing demand for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Working knowledge or experience of supporting, administering or managing CRM databases, preferably Salesforce.

• Understanding of user experience, user journeys and business processes.

• Experience in building and analysing reports and dashboards.

• Troubleshooting and investigative skills, including good analytical and problem solving skills.

• Experience in data management, cleansing and monitoring data.

• Excellent team player with the ability to provide guidance and support to colleagues.

• Strong organisational skills and a meticulous eye for detail.

• Excellent communication skills, both written and verbal, and the ability to produce accurate documents such as training guides.

• Self-driven with a positive attitude and a strong customer focus.

• Organised and methodical, with an aptitude for logic.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: CRM Assistant, CRM Lead, Customer Relationship Management Assistant, CRM Officer, CRM Executive, Customer Relationship Management Executive, Customer Relationship Management Officer, Admin Assistant, Administrator, Administrative Assistant, IT Assistant, IT Lead, Membership Officer, Membership Lead

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

PA

Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development, and rewards staff for their hard work. If the answer is yes, we have an incredible opportunity for you! 

We are seeking a highly efficient and detail orientated administrator to join our dynamic organisation and support the work of the Archdeacon of Oxford.

You do not need to be a practising Christian or have a faith to work with us - around 50% of staff are not practising Christians but are comfortable with the Christian ethos. However, all staff do have a desire to make a difference.

Position: Personal Assistant to the Archdeacon of Oxford

Location: Oxford/hybrid

Hours: Part-time, 28 hours (split over 4 or 5 days – exact pattern to be agreed with Archdeacon)

Salary: £22,631.75 per annum (FTE £29,906.51)

Contract: Permanent

Closing Date: 28 January 2025 at midnight

Interview Date: Friday 07 February 2025 at Langford Locks, Kidlington OX5 1GF

The Role

In this vital role you will be working closely with the Archdeacon and Associate Archdeacon of Oxford facilitating the smooth running of the Oxford Archdeaconry office.  You responsibilities will include providing a confidential PA, secretarial and administrative support to both, through effective diary management, managing correspondence, supporting meetings, handling email and enquiries, taking minutes and facilitating events. 

Working with the clergy and churchwardens in the Oxford Archdeaconry, you will keep records of those in post and be responsible for updating the diocesan and national databases.  You will organise a range of events including an annual Visitation service at the cathedral for the swearing in of churchwardens and will clerk several meetings and liaising closely with the Area Deans of Oxford and Cowley.

The successful postholder is expected to manage the Archdeaconry office with a considerable degree of autonomy and independence, ensuring that all functions are tracked and completed on time.  As well as having excellent administrative and diary management skills, you must be able to offer proactive research, anticipation of issues and influence for positive outcomes.

About You

You will bring strong administrative experience, ideally with previous experience in a PA role, and a proven track record of accuracy and exceptional attention to detail.  Excellent interpersonal and organisational skills alongside proficient IT skills, particularly Microsoft Office applications (Outlook, Word, Excel, Teams) and contact database management experience, will be crucial for success in this role and in enabling you to flourish within this small team.

Your excellent organisational skills and flexible approach to work will enable you to work proactively and plan and prioritise tasks effectively to meet deadlines and perform under pressure.

This role offers professional growth and the chance to contribute to a dynamic team. Hybrid working is available alongside designated office days within Church House Oxford. You will pay attention to detail and have the ability to meet deadlines while prioritising tasks and handling sensitive and confidential information.

Benefits and rewards include:

• 25 days holiday per annum, pro rata, rising each year by one day to a maximum of 30 days

• In addition to the statutory UK public holidays, the Diocese offers three privilege days

• Hybrid working

• Free parking and subsidised on-site café

• Generous employer pension contribution of 12.5% which includes death in service benefit (5% Employee Salary Sacrifice Contribution)

• Electric car and cycle-to-work salary sacrifice schemes

• Access to wellbeing support via Employee Assistance Programme

• Enhanced family-friendly policies and a generous sick pay provision

• Access to low-interest financial services from Churches Mutual Credit Union including loans

• An attractive modern working environment

The Organisation

The Diocese is the administrative area of the Church, broadly speaking, covers the three counties of Berkshire, Buckinghamshire, and Oxfordshire. There are 815 churches in the Diocese – more than any other diocese in the Church of England. So, in many ways the best description is that it is the family of the 55,000 or so regular worshippers in these churches.

Only shortlisted candidates will be contacted for interviews. If you do not hear from us, your application has not been successful.

We want our commitment to equality, diversity, and inclusion for all to be reflected in the composition of our staff. We are particularly keen to receive applications from candidates from communities currently underrepresented in the diocese.

You may also have experience in areas such as PA, Personal Assistant, Director PA, Pa to the CEO, Senior PA, Lead PA, Executive Assistant, EA, Administrator, Senior Administrator, Office Administrator. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Support Services Manager

As the Foodbanks Support Services Manager you will be delivering the foodbanks advice services, managing the relationships with partner organisations referring to the Foodbank and managing and developing the the Foodbank’s school & family support activities.

Key Responsibilities

• You will be responsible for the orientation of new organisations who will be referring to the Foodbank and the delivery of high-quality training on the referral process to all partners as needed.
• Through regular engagement with those organisations, you will forge strong relationships to ensure they provide an advice-first approach, maximising the level of help local people get before being referred to the Foodbank.
• You will develop, monitor and co-manage a team of volunteer signposters who provide support to the Foodbank’s clients
• You will manage the Foodbank’s Family Engagement Lead, working in and with local schools
• Working closely with the Cirencester Foodbank’s Citizens Advice team and their Citizens Advice manager, you will ensure Foodbank clients are prioritised in obtaining further advice, monitoring the advisors’ caseloads and ensuring regular reporting
• Ensure that Foodbank clients are consulted and feedback gathered to make our services efficient, helpful, relevant, and respectful. Additionally, collect stories from clients to help illustrate the charities impact, issues that lead people into food poverty and enable further advocacy.
• Maintain the Foodbank’s client database with details of support provided
• Produce reports to agreed deadlines

Key Skills and Personal Attributes:

• With excellent written and verbal communication and relationship management skills, you will inspire and motivate existing and prospective partner organisations to share the Foodbanks vision to end the need for Foodbanks.
• You will have strong IT skills which will enable you to take advantage of the Foodbanks database, project and team management systems
• You will have experience of setting, managing and reporting against Key Performance Indicators
• You will be tenacious and able to embrace, innovate and shape the role and the Foodbank’s support service.
• You will be able to demonstrate empathy for people from disadvantaged, marginalised or socially-excluded backgrounds
• You will be organised, proactive, and a self-starter who is able to self-motivate.
• Previous experience in support and advice provision (i.e. Citizens Advice, Social Prescribing, Social Work, etc.) would be beneficial 

The Old Fire Station is a centre for creativity in Oxford housing two organisations: the homelessness charity Crisis and the Old Fire Station (OFS). We share our building.  We are looking for a dynamic Creative Communities Coordinator who will support people to participate in and shape our arts work,focusing on individuals who are facing tough times because of disadvantage. You will build connections and deepen relationships with people and partners across the city.

This post will be part time, 29.5 hours per week. The hours can be worked over a flexible pattern. Permanent role, subject to a 6-month probationary period.  Benefits include:

Annual leave entitlement of 33 days (pro rata), including bank holidays (Some days need to be taken at specified times during the year)

Additional annual leave awarded for long service

Free tickets to selected shows

Staff discount in the café

A pension is offered to all employees

Flexibility and hybrid working available

What would make the ideal candidate:

Emotional intelligence, interpersonal skills and an ability to build connections

A collaborative approach to working with others

Ability to work in partnership with a range of external organisations

Experience of working with and supporting people with a range of support and access needs

Excellent communication and presentation skills (verbal and written)

An eye for detail Excellent administration, including proficiency with database and office systems – Word, Excel, Outlook

The ability to work under pressure, multitask, use initiative and work to strict deadlines

Ability to handle personal and emotional challenges in relation to vulnerable people, resilience, handling conflict, drawing lines between personal and professional

Experience leading and project managing creative projects

Passion for and experience within the arts and an understanding of their inherent value in society

 A willingness to undertake appropriate training

Experience of (or ability to learn) budget management

Please see our website for more information about the job where you can also download a job pack and application 

“Bridewell gave me a purpose. It provided meaning in my life. It made me feel valued and useful.” 

As part of a small team you’ll play a key role running the office day to day to support all aspects of Bridewell Gardens’ operations. You’ll work with volunteers to give administrative support to the team, speak with people who are referred to the service and with professionals who make referrals.

You’ll work closely with the Recovery Service Manager and Director to consider future developments of the service and to ensure best practice in service delivery.

Key responsibilities

- Develop and implement systems so that administrative activities are efficient and effective

- Keep project monitoring and evaluation data up to date

- Speak with referrers and people accessing the service to support new referrals and to answer enquiries

- Support the day to day management of the team’s calendar to allow for smooth running of the service

- Work with freelance suppliers to maintain accounts, to process payments, supplier invoices, expenses and record income

- Oversee day to day office administration procurement, servicing of equipment, ordering supplies, booking training

- Keep policies and procedures up to date with input from the team

- Support Director and Recovery Service Manager in identifying and developing new services and partnerships for service delivery

- Oversee and manage office volunteers to support administrative activities

On an average day you will:

- Respond to referral enquiries, book in appointments, share new referral details with the team, update monitoring and evaluation reports

- Work with volunteers to provide administrative support to the team as required

- Speak with the Recovery Service Manager to manage the diary of activities

About You

- You share Bridewell’s values, working with hope for the future

- You understand working in a small team, supporting with whatever is needed to keep the charity running smoothly, communicating openly with others

- You enjoy problem solving and finding solutions, you work well on your own as well as with others, you are flexible and happy to respond to change

- You’ll understand the community Bridewell supports, demonstrate empathy and knowledge of the challenges faced by people affected by serious mental health problems

This is a part-time position, 21 hours per week. There is flexibility in the location and how the hours of this role are worked. The role works very closely with the Recovery Service Team and Director and regular face to face working is required. The role will involve occasional travel locally and occasional weekend work for events.

We welcome applications from all candidates with relevant skills. If you are excited about this opportunity and want to find out more about the role, please do not hesitate to contact us.

Salary: £31,824 per annum, with pay progression up to £36,435 per annum within two years employment dependant on performance, plus excellent benefits
Location: Central London with flexible working
Hours: Full-time, 35 hours per week
Contractual status: Permanent 

Do you have advanced administrative and customer service skills? Are you keen to develop your ability to support projects and analyse reports? If so, our AI Coordinator role maybe the opportunity for you.

The RCR is looking for an experienced, resourceful and enthusiastic project coordinator to help us as we enter the new world of AI in radiology.  You will be fascinated by the possibilities of AI and excited to join an early-stage dynamic team.  With a background coordinating and taking on project work, together with demonstrating experience in carrying out advanced administrative tasks for the team, you’ll enjoy working proactively under your own steam but recognise when to consult with others.

If successful, you will take on allocated project work and accurately record and maintain team decisions, agreements, the status of existing team workstreams and communicate this effectively with colleagues.  You will demonstrate precision with numerical and non-numerical data handling in context, build constructive relationships, find and collate information and create reports.  In addition to this, you will demonstrate the ability to read, understand and summarise complicated materials. 

To be successful, you will have experience in coordinating meetings, from Teams meetings to workshops and in person activities.  Although not essential, experience in clinical services, technology applied to healthcare and associated terminology would be helpful. If you don’t have experience in this area, the capacity to rapidly absorb and understand new knowledge on complicated subjects will help you to excel in the role.

The successful candidate will be proactive and high performing, supporting the RCR’s evolving programme of work, doing their part to contribute to our meaningful mission of improving imaging and cancer care for all.  

What you will do:

• Desk based research to support AI projects with the ability to gain an understanding of domain terminology in a fast-paced environment.
• Maintain records of key stakeholders and outside bodies for the College's AI work, ensuring that the team and relevant representatives of the College are able to build strong working relationships to help progress our work.
• Take on project work as allocated and take forward with flexibility agreed ideas, initiatives and processes.
• Prioritise competing demands to deliver on agreed workplans and achieve the organisation’s goals in a timely manner, whilst maintaining attention to detail.
• Apply advanced administrative and customer facing skills to support the AI team including arranging meetings, cultivating relationships with key stakeholders, maintaining team shared documentation and coordinating AI related stakeholder events.

What you will need:

• Highly experienced and advanced administrative, project and team supporting skills.
• Project coordinating/managing skills.
• Ability to quickly gain understanding of domain terminology in a fast-paced environment
• A demonstrable interest in AI or technology.
• Service focused with the ability to work collaboratively and build and sustain effective working relationships with a diverse range of colleagues, partners and stakeholders at all levels.
• Ability to take clear, concise and accurate meeting minutes on complex subjects.

Our ambition is to ensure that the RCR leads the AI work in our specialities and your skills and ability to keep up to date with and coordinate work in this interesting area could be what helps us achieve our goal. We have ambitious targets; do you have the ambition to help get us there? Please find out more about the role, the RCR and our goals and instructions on how to apply in the AI Coordinator candidate pack.

This vacancy closes Sunday 23:59 19 January 2025. Shortlist interviews will take place on 24 January 2025 and selection interviews are scheduled for 30 January 2025.  

Hybrid - London WC1H (We operate hybrid, flexible working practices with 20% of your time per month being office based)

Join the ACU as Programme Officer and use your experience of programme delivery to help us build a better world through international collaboration in higher education.

The ACU offers a unique opportunity to make a real difference in the higher education sector. We are one of the largest, most diverse international university networks, bringing together over 500 universities in 50 countries. Championing the power of higher education to improve lives, we support our members – and our people – in contributing to sustainable development across the Commonwealth and beyond.

The role

As the Programme Officer, you will support the administration of the Ocean Country Partnership Programme (OCCP) Scholarships and the associated OCPP online training programme, as well as the Queen Elizabeth Commonwealth Scholarships (QECS) and ACU-funded Grants and Fellowships. 

Who are we looking for?

You will need:

• Excellent interpersonal skills with a proven ability to build, maintain and strengthen relationships within an international context.

• Excellent written and verbal communication skills, with demonstrable experience of working with administrative processes and procedures including processing basic finance documentation, with the potential to present information to a wide variety of audiences.

• High level of proven competence in the use of Microsoft Office Suite as well as evidence of database skills and an aptitude for learning to use a variety of software packages such as to maintain databases, and/or portfolio management.

• High level of proven competence in the use of Microsoft Office Suite as well as evidence of database skills and an aptitude for learning to use a variety of software packages such as to maintain databases, and/or portfolio management.

• Strong attention to detail to process complex paperwork and situations.

• High level of motivation and flexibility with proven ability of balancing competing priorities under pressure to deliver to deadlines on time.

• Experience managing online events, meetings, and/or training workshops through a range of virtual meeting platforms.

What to expect:

We see equity, diversity and inclusion as fundamental to our mission and we value the many different perspectives that people from all backgrounds bring to our collective performance (you can find out more about our commitment to equity, diversity and inclusion and safeguarding on our website by clicking here).

We believe in investing in all our people and creating cultures in which everyone can thrive.

We offer a fantastic package of benefits including:

• 27 days annual leave, 8 bank holidays (pro rata - part time employees) and 4 Christmas closure days

• Generous pension scheme – 5% employee contribution, 10% employer contribution 

• Enhanced maternity, paternity, and shared parental leave

• Significant investment into your personal and professional development

• Regular social activities

• Health and wellbeing programmes

• Give as you earn charitable donations scheme

• Cycle to work scheme

• Interest-free travel season ticket loan. 

How to apply

To apply, click the apply button and visit our recruitment portal. 

Closing Date: 20 January 2025

Interview Date: Interviews will take place from 20 January 2025.

If we receive sufficient applications before the closing date, interviews may take place earlier, so you are encouraged to apply early.

Interviews will take place virtually.