Database Administrator Jobs

We're looking for someone who’s interested in the possibilities of technology to help us help more adults gain the skills they need for work.  Our mission is to catalyse change in the way adult learning for work, via grant-giving, investment and partnerships.

Working closely with the Head of Innovation and Assessment and our grant and venture teams, you will help ensure that Ufi is informed about and is applying new technologies to deliver Ufi’s grant funding and partnership activities.

With colleagues and external partners, you will help co-ordinate grant calls, administer the VocTech Ignite programme and become a source of internal expertise on the potential of new technologies. You will be working with colleagues across Ufi to support the early stages of the grant and support pipeline, including assessment and the VocTech Ignite programme. This will require engagement with the Ufi pool of expert support and the Ufi assessors, ensuring that the right match of skills can support each grant cohort. In addition, you will be bringing your enthusiasm for technology, particularly the technology that supports learning and skills, to the wider team and helping to strengthen the in-team expertise.

This is a responsible, fast-paced role. Creativity and enthusiasm supported by practical delivery skills are essential.

Don’t worry if you don’t have all the knowledge and skills listed here. We'd love to hear from you if you have some of the following:

• Experience working in a senior administration role
• Confident working in an agile environment and adapting to change
• Excellent organisational and planning skills
• Knowledge of the potential and application of new technologies including AI
• Project management skills
• Strong communication skills
• Enthusiasm for Ufi’s mission

Download the full recruitment pack for the full Job Description.

Role Purpose

The Senior Accountant will be part of the Khalsa Aid Management Team and will report to the CFO.  You will provide financial leadership in all financial areas including production of monthly accounts; financial controls; general accounting; budgets; financial planning and analysis; policy management and adherence; compliance; risk; exchange rate management; key business and financial processes; cost management and auditing. You will play a crucial role in ensuring the organisation’s financial health, compliance and efficient operations. 

Key Responsibilities

Financial & Operational Management

• Preparation and approval of all financial reporting materials and metrics; including monthly Business Performance Report, KPI’s, and Management Accounts, Project Aid reporting as well as annual financial reports
• Oversee budgeting, and the implementation of budgets, setting goals.
• Present operational metrics to monitor progress on the efficient spending of KAI Charity Aid funds. Implement a programme of timely corrective actions where necessary thereby implementing best in class practices
• Ensure that financial records and systems are maintained in accordance with Generally Accepted Accounting Principles and are compliant with Charity reporting requirements
• Ensure compliance with organisation policies and procedures, a robust controls environment is in place and that approval processes are adhered to
• Manage cash flow and exchange risk including proactive working capital management and accurate cash forecasting
• Direct all financial, project-based, and departmental accounting including foreign operations
• Ensure Management Information Systems are appropriate for internal, external and regulatory requirements
• Evaluate business processes, recommend and implement improvements

Team Management

• Provide leadership to the Accounts Assistant by providing clear goals and objectives.
• Lead with a management style that creates a culture that fosters collaboration, encourages cooperation, promotes creativity, values willingness to assume prudent risk and responsibility, reflects a sense of urgency and ensures results driven work environment
• Engage other members of the Khalsa Aid Team to facilitate cross-department collaboration that ensures that all financial and related IT solutions positively support the business’s strategic plan execution, operational delivery, and data collection needs

Detailed tasks to be carried out:

1. Day-to-Day Financial Operations:
   • Monitor bills, invoicing, donations, and other transactions.
   • Oversee the work of the Finance Assistant.
   • Register invoices from suppliers and service providers for payment.
   • Handle various donation platforms (e.g., JustGiving, Enthuse, Worldpay, Donorbox).
   • Post and review month-end journals, accruals, and prepayments.
   • Process purchase orders and bills.
   • Answer supplier and donor queries.
   • Monitor email inboxes and confirm donations.
2. Banking and Reconciliation:
   • Enter payments in the bank for authorization.
   • Complete and check bank reconciliation for various accounts using XERO.
   • Monitor restricted fund movements.
   • Track and report fund utilization.
   • Maintain petty cash and handle cash/cheques.
3. Cash Flow Management:
   • ​​Monitor cash flow and ensure liquidity for overseas operations.
   • Inform Treasurers about fund requirements.
   • Arrange cash for overseas travel.
4. Payroll Duties:
   • Process monthly payroll, including RTI submissions and pension feeds.
   • Handle new starters, leavers, absences, and statutory leave/pay.
   • File P11D-B for benefits in kind.
5. Audit and Compliance:
   • Coordinate annual audits with external auditors and department managers.
   • Assist in writing and finalizing the Annual Trustee report.
   • Ensure compliance with regulatory requirements and internal policies.
   • Liaise with auditors and third-party contractors.
     • Assist with annual reviews from charity commissions and banks.
     • Develop and enforce financial policies and procedures.
6. Financial Planning and Analysis:
   • Support CFO in month-end and year-end processes
   • Assist in forecasting and budget preparation.
   • Conduct variance analysis and review balance sheet reconciliations.
   • Implement audit recommendations.
   • Stay informed about accounting software and technological advances.
   • Insurance – ensure adequate cover for insurance.

Role Requirements

•  Able to work flexibly to meet the demands of the role to get the job done.

Qualifications/ Skills Required

• Recognised professional accounting qualification or enroute to qualification
• Educated to degree standard
• Work experience is essential – 2-3 years in a busy organisation, preferably a UK charity
• Knowledgeable of the regulatory and reporting requirements for a UK Charity
• Technically and managerially competent with impact awareness of specialist areas including accounting, controls and governance, audit, ethics and risk management
• IT literate – Microsoft, finance and management accounting systems, ERP systems
• Experience in XERO and Gift Aid will be an added advantage
• Additional languages such as Punjabi, Hindi or Urdu would be advantageous

UKMT is a charity that exists to advance the education of children and young people in mathematics. We do this by working with hundreds of volunteers across the UK to organise Competitions and Challenges promoting problem solving and teamwork and other mathematical enrichment activities.

As Executive Assistant, you will operate at the heart of the organisation, providing crucial professional support to the Director and Officers of the Trust on various aspects of operational management. This will involve working closely with the Chair, Secretary, Treasurer, Chairs of Board Committees and Director, and playing a pivotal role in fulfilling the annual reporting commitments to external bodies. This role requires the ability to deal appropriately with sensitive and confidential information.

Position: Executive Assistant
Location: Leeds - Thorpe Park (Hybrid working)
Salary: UKMT Grade B10 - C15 (Salary range £31,670-£35,500 dependent on previous experience)
Post type: Full time
Contract: Permanent
Reports to: Director
Annual leave: 25 days plus 3 days to be taken between Christmas and New Year, when the trust is closed

How to apply: Submit a CV and a short statement (no more than 300 words) explaining what interests you about the role, and how you meet the essential criteria outlined in the person specification.

The deadline for applications is 17:00 on Friday 8 Nov. However, we will sift applications as they are received, and expect to conduct interviews from w/c Monday 4 Nov. The vacancy may close early if a suitable candidate is found.

Main duties:

• Board Administration: You will support the Secretary in planning and overseeing the running of Trustee elections; oversee the induction programme for new Trustees; maintain the website to ensure that it remains up to date with membership records and terms of office; assist with the servicing of Board Committees and act as Minute Secretary if required, producing accurate and timely minutes.
• Director: You will provide administrative support to the Director, calendar management including coordinating meetings, draft agendas, prepare minutes and arrange logistics e.g. venue selection, room bookings and refreshments. You will conduct research and analysis on topics as required. You will draft and revise correspondence, reports, presentations and letters, and support the Director in maintaining and enhancing relationships with volunteers, funders, and other external partners.
• Communications: You will assist the Director and Board with both internal and external communications and maintain up-to-date mailing lists and databases.
• You will develop and maintain a central monitoring log of statutory returns made by the organisation to various regulatory bodies, and liaise with the Risk & Compliance Committee in preparing the annual report. You will play a pivotal role in ensuring the fulfilment of annual reporting commitments to external bodies such as Charity Commission and Companies House. You will create and maintain a register and review cycle for organisational policies.
• You will provide oversight for the timely management of leases and contracts and ensure that insurance and contracts are in place to provide required cover.
• You will provide administrative support to the Director for routine HR operations, including recruitment processes.
• You will provide assistance with additional administrative duties as required.

Person specification:

The successful candidate will be a highly organised administrator, with a wide range of skills, who will be able to provide guidance to the Director and Officers across UKMT’s governance and executive activities. They will operate with confidence and agility in interactions with a range of stakeholders including staff, volunteers, Trustees, and sponsors. The role does not have line management responsibilities.

Essential

• Degree or professional qualification in business management, administration or any other relevant field OR significant experience in administration in lieu of a formal qualification.
• Exceptional interpersonal abilities, showcasing initiative, teamwork, and adaptability to manage competing priorities effectively. Demonstrable ability to prioritise and ensure key deadlines are met.
• Demonstrated capability to source information from a broad array of sources and networks, and summarise clearly and concisely in written or verbal briefings.
• Independent judgement and the autonomy to work without direct supervision in response to new and unfamiliar challenges or tasks.
• Proficient in the use of Microsoft Office suite, Google Drive, and various social media platforms, reflecting a strong understanding of electronic communication tools.
• Discretion and tact in handling sensitive and confidential information.

Desirable

• Proven experience in roles of similar nature, with a strong preference for candidates with experience of working in a field relating to the education of children.
• Flexibility to work occasional weekends and evenings to contribute to trust activities.

Please note, the successful candidate must pass an enhanced and barred list criminal record check from the Disclosure and Barring Service (DBS) as a condition of taking up this role.

This role sits within the Irish Chaplaincy IC Traveller Equality Project team.  Responsibilities include:

Liaise with London Probation, prisons and other agencies to advance equality of opportunity for the GRT community; assist in giving presentations; Probation office visit with easy reading culturally specific books, GRT resources, take part in market style events, explain services, deliver presentations in person and over teams, participate in relevant conferences and meetings.

Deliver an effective advocacy service to the GRT community in prison and their families in response to referrals arising from prison visiting, allocating follow up casework as necessary. Provide advocacy with a wide range of external bodies.

Take responsibility for caseload of clients and to liaise with others in the service delivery to provide comprehensive service to those preparing for release / re settlement and those on probation in the community in London.

Provide, by telephone, email and letter, information about legal and penal systems to prisoners and their families and put them in touch with agencies for specialised help. Mail outs / resource packs to prisoners. Data form management.

Proactively engage with HMPPS, legal/welfare groups and other relevant organisations as requested by GRT prisoners while they are in prison and on probation

Keep, collate and maintain accurate detailed records for own work (via database) ensuring adherence to data protection rules; maintain the cultural and educational resources of the Project; disseminate resources to prisons and other relevant bodies; assist with the production of a newsletter; contribute material to quarterly reports, funder applications and other reports.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an Estates Manager to join us on a full-time, permanent basis.

The Benefits

• Salary of £41,551 to £45,000  per annum, depending on experience
• 26 days' annual leave (pro rata) plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for an asset or estate management professional to join our respected organisation and manage one of the country’s most unique mixed asset portfolios.

You’ll have the chance to enhance your experience and broaden your professional skills whilst playing an integral part in ensuring green spaces across London remain accessible, beautiful and well-maintained for future generations.

So, if you’re ready to step into a terrific role, preserving some of London’s most historic and iconic green spaces, then apply today!

The Role

As an Estates Manager, you will deliver an effective estate management function across the expansive and diverse Royal Parks Estate.

Your responsibilities will span the management of property-related matters, including non-residential assets and the negotiation of property contracts, ensuring that we maximise value from our property portfolio.

A central part of your role will be the negotiation and management of leases, occupation licences, rent and licence fee reviews, as well as ensuring compliance and monitoring of existing agreements.

You will also manage utility access across the estate, ensuring that we receive the best value while co-ordinating with Park Managers to minimise disruption during major events or ceremonies.

Additionally, you will:

• Oversee the property management database together with other Estate Managers
• Lead on commercial property matters within the parks with the assistance of the wider team
• Provide financial support through budgeting and forecasting
• Contribute to the Estates business plan, licensing policies and risk management
• Oversee the regularisation of Longford River freebord usage
• Assist with projects

About You

To be considered as an Estates Manager, you will need:

• General practice asset and/or estate management experience
• Experience working for an estate of similar size and complexity to the Royal Parks
• Experience using property management databases
• The ability to read drawings/maps (notably plans, sections and elevations)
• Excellent report writing, mathematical and analytical skills
• A degree level education or equivalent through relevant training or experience

Other organisations may call this role Land Manager, Asset Manager, Estate Manager, Land Management Manager, Facilities Manager, Estates Surveyor, Surveyor, or Chartered Surveyor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an Estates Manager, please apply via the button shown. Successful candidates will be appointed on merit.

Please note that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.

Leo Baeck College is the pre-eminent UK institution of Jewish scholarship and learning
that is the heart and lifeblood of the intellectual and spiritual life of the Progressive
Jewish community. Leo Baeck College combines inspirational, high caliber teaching with a
commitment to developing rabbis, other professionals, and lay leaders who will build
sustainable, accessible, and thriving Progressive Jewish communities.

The primary function of this role is to manage and maximise all categories of development
inclusive of grant writing, fundraising, events and communication activities for LBC and to
support the College and Board of Governors in identifying new opportunities to engage.with stakeholders and raise additional funds. Additionally, this role is to support the Principal, COO and members of the Board of Governors in their contact with major donors and other stakeholders.

Key Responsibilities

· Continue to build our visibility and relationships with other organisations

· Research and prepare the submission of grant and trust applications

· Develop a “Friends of Leo Baeck College” programme, an “Alumni” programme, and a “Legacy” programme

Southall Community Alliance is a charity working in Southall that is looking to recruit an experienced, full-time Office Manager to deal with administrative and finance matters.

We are looking for someone who is passionate about working in Southall with its diverse communities and can act as the first point of contact for SCA. Their duties include managing the office budget, dealing with staff issues and establishing and maintaining policies and procedures. Our Office Manager will be the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles.

This post is subject to a 3 month probation period, an enhanced DBS check and satisfactory references.

Job Title: Office Manager

Duration: The post is funding dependant and subject to annual review.

Location: Southall Community Alliance, Southall Town Hall, 1 High Street, Southall, UB1 3HA

Hours: 35 hours per week

Salary: £28,000 per annum

Holiday Entitlement: 25 days

Reports to: SCA Director

Duties:

• To be the first point of contact for visitors and service users
• Helping establish and maintain office procedures
• To assist the Director with budgetary control arrangements, maintain accounts, salaries and efficient running of the charity
• To attend and take minutes of SCA Board meetings, Community Forum and other meetings, where required
• To type confidential reports and correspondence, ensuring compliance with GDPR and other statutory requirements and maintain files and the filing systems
• Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
• To ensure the dispatch of agendas, minutes and other relevant material relating to SCA meetings
• To prepare invoices, accounts, petty cash, spreadsheets, SAGE entries and diary management
• To ensure that SCA membership list is up to date 10. Record office expenditure and manage the budget
• Organise the office layout and maintain supplies of stationery and equipment
• Maintain the condition of the office and arrange for necessary repairs
• To respond to customer enquiries and complaints
• Review and update health and safety policies and ensure they are observed
• Arrange regular testing for electrical equipment and safety devices
• Taking inventory of office supplies and order and maintain stationary stocks and other office supplies
• To help maintain and update SCA website and social media
• To allocate work and supervise volunteers and be responsible for the smooth and efficient running of the office Attend training courses and sessions, as may be required
• To ensure inclusion and diversity in all aspects of SCA's operation and work
• To carry out other duties including outreach work, as may be assigned by the Director, from time to time

Person Specification:

Essential Characterisitics:

• Have at least two year’s experience of working in an office environment
• Ability to recruit, manage and supervise volunteers
• Strong IT and typing skills
• Excellent interpersonal skills and ability to communicate effectively, verbally and in writing, with a wide range of people
• Able to receive visitors and to deal with their queries, signposting to other agencies, where required
• Knowledge of office procedures and practices and advising of timely filing of returns etc
• Understanding of SAGE, bookkeeping, bank reconciliation or able to maintain financial records using web based financial systems
• Can demonstrate experience of purchasing and maintaining stationary stock and other office supplies/ equipment
• Experienced in dealing with work of a confidential nature, ensuring compliance with GDPR and other regulatory requirements
• Ability to prepare meeting agendas, minutes, finance reports and projections
• Experience of preparing newsletters, project monitoring reports, publicity and promotional material
• High standard of computer literacy, including experience of Microsoft Office – Word, Excel, Powerpoint etc
• Able to work with project partners and service users from diverse cultural and religious backgrounds within an equal opportunities’ framework
• The ability to manage your workload and supervise others concurrently
• Negotiation and relationship-building skills with a problem-solving approach to work
• Ability to manage SCA’s health and safety responsibilities

Closing date : Thursday 14th November – ONLY completed application forms will be accepted. CV’s are not accepted

Interview date : w/c 25th November 2024

Join Our Team as a Marketing & Communications Officer!

Are you passionate about making a difference? Join our dedicated team at Dougie Mac - a successful local hospice in Stoke-on-Trent. We’re seeking a Marketing & Communications Officer who will play a crucial role in enhancing our fundraising engagement and awareness efforts. In this dynamic position, you’ll contribute to a calendar of innovative marketing activities, create compelling content for our social media platforms, and collaborate with team colleagues to ensure our messaging aligns with our core values of compassion, accountability, respect, and excellence.

As part of our team, you’ll not only develop and optimize our marketing content but also build strong relationships across all areas of the hospice, including our charity shops. You’ll have the opportunity to communicate tangible results to stakeholders, helping to ensure our initiatives are adding real value to the organisation. With a generous benefits package—including 35 days of annual leave, a competitive pension scheme, and a hospice-paid healthcare cash plan—you’ll thrive in an environment that values your contributions and supports your professional growth. If you have exceptional communication skills, a creative mindset, and a can-do attitude we would love to hear from you!

Salary: £26,000 FTE (approx £18,571 pro rata)

Hours: Part time - 25 hours per week 

Days and times: Preferably worked across 5 days but to be discussed

Contract: Permanent

Responsible to: Business Improvement Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Monday 11th November 2024

Interviews: TBC

We are looking for an enthusiastic administrator to support our central Resources team. 

You will need to be comfortable talking to suppliers, contractors and customers whilst also enjoying setting up systems and analysing and sharing information. We are a small team that need to work flexibly to deliver the wide remit that we support.

The role is varied, can be demanding and involves some health and safety but it is enjoyable and fulfilling. The team is supportive and committed and work both independently and collaboratively to deliver simultaneous projects.

If you have strong admin skills, good common sense combined with a problem solving approach and are ready to make a difference, please get in touch!

Location: Hybrid working part London Office (Islington, London) part home working. The post holder will work a minimum of 1 day per week in the office.

Salary: pro-rata £31,175 per annum  
Hours: 21 hours per week (over 3 or 4 days) 

Closing date: Tuesday 5 November 2024 at 10.00am 

Interview date: Tuesday 12 November 2024 

This is a part-time fixed term maternity cover for 10 months. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible.

Who we are looking for 

We are looking for a part-time maternity cover Finance Officer to join our ambitious and growing type 1 diabetes medical research charity, Breakthrough T1D. 

As one of two Finance Officers you will focus on income processing, credit control and gift aid. Reporting to the Head of Finance, but working closely with the Supporter Care team, this is a key role in contributing towards the smooth operation of the Finance team responsible for delivering timely and accurate financial information to the organisation.

You will be proficient with accounting and other software packages including Excel and Sage 200 or equivalents. 

You’ll have previous experience of charity income accounting and knowledge of fundraising platforms. You will be able to work independently as well as being part of the Finance team. 

Experience required 

• ​Good Finance experience at a similar level preferably in the Charity sector

• Solid experience of producing sales invoices and identifying and dealing with debt 

• Ability to handle large amounts of data in Excel 

• Good attention to detail and high level of numeracy skills 

• Good communication skills and flexible approach 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements

• Flexible working and will consider compressed hours

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three- and five-years’ service

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment

• Season ticket and cycle loan

• Pension scheme

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Tearfund is looking for a Data & Resources Officer who is passionate about serving those living in poverty by providing excellent customer service to our supporters.

Our team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. Your role will involve answering supporter queries by email, letter and answering telephone calls from supporters; as well as to carry out additions, deletions and amendments to the supporter database, in order to maintain and increase the accuracy of the database.

Our team also manages Toilet Twinning & Tearfund Resources orders. This will also be answering supporter queries and working with an external fulfilment house to ensure that orders are sent out in a timely manner.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for a candidate who is:

• a flexible team player
• able to learn quickly
• organised and able to juggle competing priorities

Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Salary: This is a part time role working 28 hours per week. The full time salary is £29,688 per annum and the part time salary is £23,750 per annum.

This role can be largely home based, but the person in this role will need to work from the Teddington office regularly.

The recruitment process will include specific checks related to safe-guarding issues.

The role

With Ace of Clubs, homelessness charity approaching their 30th Anniversary Year, this is an impactful and engaging time to join the charity.  Your role as Community and Volunteering Co-ordinator will be pivotal in these developments.

You will be supporting, coordinating and administrating the charity’s amazing supporters and volunteers.  This requires sustaining and building strong relationships with those who generously contribute in various ways—whether through time, money, practically or professionally.   Our supporters and volunteers are key for the charity's sustainability. 

Our supporters and volunteers are from diverse backgrounds, range in age, and include individuals (including our service users who also volunteer), community groups and corporate teams.  Their contributions are essential for the running of our charity - that provides transformative, daily support for those who are marginalised and experiencing homelessness; including safety, food, warmth, clothing, laundry, showers, IT suite and access to casework and healthcare - all onsite at our warm and welcoming community drop-in.

About You
You need strong administrative, writing, and Microsoft office skills. Additionally, you have a positive mindset and can adapt to a wide range of individuals, from those who use our services to our supporters, volunteers and corporate partners.

While experience working for a charity is not necessarily required, empathy and understanding for individuals experiencing homelessness is essential.

You could be someone looking for an opportunity to grow and develop your career within the charity sector, or someone with extensive experience seeking a more philanthropic and fulfilling role.

Most importantly, you are willing to embrace an environment that is full of compassion and support, but can also be reactive and busy.

Deadline, Shortlisting, Assessment and Onboarding Process

Deadline for applications: Thursday 21st November (10am) 2024

Shortlisting: Thursday 21st November 2024 (will consider shortlisting earlier for candidates who apply earlier)

First Interview: Thursday 28th November 2024

For your application you need to submit:

- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification.

If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.

- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).

This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.

You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team’s administrator to monitor learner’s attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.

You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.

We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.

You will also support wider functions in the team such as contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work.

The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager.