Data Administrator Jobs
The Holocaust Educational Trust (HET) is a registered charity working with schools, colleges and communities across the country to raise awareness about the Holocaust and its relevance today.
We have an exciting opportunity for an Education and Production Officer to join our team based in Central London. After several years of research and development, we have recently launched Testimony 360, a brand-new digital programme for UK secondary schools that uses interactive survivor testimony and virtual reality to innovatively teach about the Holocaust. Through the programme, students can have a personal and conversational experience with a recording of a Holocaust survivor before seeing some of the sites they experienced for themselves using virtual reality headsets, all without leaving their classroom.
The successful candidate will serve as a member of the Trust’s Testimony 360 Team, responsible for the digital post-production and testing of interactive recorded testimony to ensure its fluency and usability in the classroom. We are looking for an individual with confident IT skills and the ability to quickly learn how to use new technologies and programmes. As an expert in Holocaust education, you will also contribute to the successful delivery of our Testimony 360 programme through weekly in-person school visits during term time or as required.
Responsibilities
Post-Production, interactive survivor testimony
· Lead on the development (post-production) of interactive testimony, including clipping, annotation, data/metadata input, and Alpha/Beta testing. Throughout testing, leading the training process which ensures the system’s accuracy.
· Maintain regular contact with our partner organisation, the USC Shoah Foundation, including progress updates, shared learning, required training.
· Support colleagues undertaking training and/or working on supportive post-production.
· Logging activity and decisions regarding the post-production editing process, as discussed with members of the Testimony 360 team and/or USC Shoah Foundation.
· Organise and deliver Alpha and Beta testing stages, working directly with students both online and in-person to deliver test sessions and action necessary follow up (to ensure learning from test sessions is fed back).
Delivery
· Contribute to delivery of Testimony 360 through regular, in-person school delivery as part of the wider team, ensuring that the programme is delivered through a robust pedagogical approach. Expected to deliver Testimony 360 one every two weeks throughout term time.
· Plan and deliver Beta testing sessions as part of the development of the interactive testimonies, sharing knowledge and expertise with other Education Officers supporting in this delivery.
· The successful applicant may also be expected to deliver educational sessions to students, teachers and our young Ambassadors outside the Testimony 360 programme and throughout the year. In-person sessions will take place in the UK and sometimes abroad.
General
· We expect all members of the Education team to share their learnings and expertise both internally and externally. This role will require discussions about our learnings from Testimony 360 with the wider Education team, and we encourage consideration for how these learnings might feed into our wider educational offer.
· As an educational charity, we must ensure that education about the Holocaust is the core of all work. To this end, members of the Education Team are responsible for supporting the wider teams as they develop, plan and deliver on broader public engagement, fundraising, and awareness-raising initiatives.
· You will also be required to carry out any other reasonable request by the Director of Programmes, Chief Executive, or Senior Management Team.
Read our job description for full details.
Please Note:
All applicants must be eligible to work in the UK at time of application.
The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk. Therefore, all applicants will undergo strict vetting procedures and safeguarding checks before appointment and relevant pre-employment checks (this includes but is not limited to: DBS checks, qualification checks, reference checks and identity checks). This role involves regulated activity relevant to children, therefore It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference Number:
WCM/COMMS/FR/UK-R1
Position title:
Website Content Manager
Reports to:
Head of Digital
Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
OR
Muslim Hands UK, 595-597 Commercial Road, London, E1 0HJ.
OR
Remote / Hybrid
Hours of Work:
Full-time, 35 hours per week
Salary guideline:
(Up to) £39,500.00 per annum (commensurate with experience)
Terms of Employment:
12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)
Application Process & Closing Date:
Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th November 2024.
Ensure the Vacancy Reference Code is added within the Subject line of the Application Email.
Approx. Interview & Role Commencement Date(s):
Interviews: ASAP – as and when we find a suitable applicant
Start: ASAP thereafter
Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.
Job purpose:
The Website Content Manager will lead on the content strategy for our new and improved website - delivering engaging content which inspires our audiences to take action from praying to donating in order for Muslim Hands to continue it’s lifesaving work. The Website Manager will have oversight of all pages, from blogs to appeals, responsible for optimising our each for SEO and CRO.
Main responsibilities:
- Produce and publish new pages from appeals to blogs in line with the organisation’s needs – this includes copywriting and liaising with designers for creative.
- Create and deliver the website content strategy inline with our key fundraising touchpoints – delivering an approach which puts the audience at the centre of our plans.
- Lead on our SEO strategy in partnership with our agency to deliver SEO audits, SEO driven blogs and to improve our overall website ranking.
- Lead on creating and delivering our conversion rate optimisation strategy.
- Deliver a test plan of website content which optimises the user experience.
- Create, update and audit website pages in line with the orgs needs. Including copy, creative, landing pages, functions, journeys in line with our brand guidelines.
- Work closely with the external developers to suggest new features we’d like to test in terms of the site’s functionality.
- Communicate website updates to the wider organisation.
- Lead on reporting for organic search, SEO and CRO metrics on a weekly and monthly basis – sharing with SLT.
- Work closely with the digital marketing team to provide optimal user journeys to improve our fundraising and retention efforts.
- AOB the organisation sees fit for the role.
Person specification:
- A strategic thinker who will problem solve to deliver the website strategy.
- Project and time management skills including ability to implement test strategies.
- Proficient communicator with internal and external stakeholders.
- Experience working in an agile fundraising environment and collaborating across multiple teams with strong stakeholder management skills.
- Detail orientated to provide complete and accurate content, some of which may need regular updating.
- Strong copywriter and storyteller.
- Previous Umbraco experience.
- Experience of SEO and SEM.
- Data driven and comfortable digging into analytics of website metrics.
- Experience working in a fundraising role.
Additional Requirements:
- Travel: Occasional travel may be required for meetings or events.
- Flexibility: Willingness to work outside of normal business hours when necessary:
- Ability to demonstrate current eligibility to work within the United Kingdom
- Must be able to either:
- Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
- Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.
Deadline for applications is 4th November 2024 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found.
NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.
Other Information:
Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.
Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.
The client requests no contact from agencies or media sales.
This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.
Salary: £20,570 - £24,000 (FTE) per annum, depending on experience
Hours: 35 hrs FTE
Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)
About Us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
Role Overview
You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.
Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.
About You
You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.
You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required.
Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our Location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.
Benefits
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
How to apply
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.
Closing date: Monday 28th October 2024 – 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an income generating role with sales targets for BeyondAutism’s Outreach Services – BeyondAutism Fast Responder®, Outreach and Training. Working closely with the Outreach and Marketing teams you will be responsible for ensuring that service level agreements are signed within 14 days of issue, that subscriptions are renewed and for building strong customer relationships.
Form a close working relationship with the Outreach Services, Marketing and Finance teams Issue and secure service level agreements Manage enquiries effectively and efficiently Meet sales targets
Maintain the CRM Customer relations Manage subscription relationships and service level agreements, including contract reviews with subscription holders Resolve complaints and concerns Sales and marketing Achieve sales targets
Ensure appropriate reporting of sales to Head of Marketing and Communications, Head of Finance and Head of Outreach Services Deliver strong marketing campaigns and lead generation
Reporting and monitoring Weekly collation of sales data Monthly collation of complaints, concerns and satisfactions to inform organisational learning Reflect and present information in appropriate formats for internal and external use Administration and relationships
Maintain an accurate and up-to-date CRM Ensure service level agreements are signed within 14 days of issue and that the delivery requirements are communicated to the Outreach Services team People Work effectively as part of the MarComms team to ensure KPIs are achieved Liaise effectively with the Outreach Services team and the Finance team
General responsibilities To understand, adhere to and actively implement all the policies and procedures of BeyondAutism To safeguard children and vulnerable adults at all times To undertake training as required Assist with other work, events and projects as needed Any other duties that the Head of Marketing and Communications may reasonably require
We are looking for a passionate and experienced Horticultural Therapist with a track record of coordinating inclusive gardening sessions for the local community.
You will be responsible for supporting people to work towards their goals in a garden setting and developing people's practical and social skills.
You will also have the opportunity to help maintain and develop a beautiful, versatile garden alongside a small and supportive team.
Salary: £25,650 - £28,500 (pro rata rate £15,383 -£17,100) Depending on skills and experience
Hours: 3 days per week including Wednesdays and Thursdays with some weekend and evening work required. Hours have potential to increase subject to funding.
Main purposes of the job:
To facilitate therapeutic placements for people with learning disabilities, mental ill health and long-term health conditions, and complex needs using social and therapeutic horticulture principles, currently held on Wednesdays and Thursdays.
To involve the diverse local community of Hackney and neighbouring boroughs in activities at St Mary’s Secret Garden through participation in accredited training programmes, therapeutic groups, and volunteering activities with an emphasis on individuals and communities who may otherwise be excluded.
To use horticulture and other knowledge relating to growing and caring for plants, nature conservation, garden maintenance and landscaping to engage with people, encourage learning and promote health and wellbeing.
To promote the social care aspects of horticulture to community groups, local statutory services and individuals in the London borough of Hackney and beyond.
To work flexibly within our small team to support each other, to assist with the physical maintenance and general organisation of St Mary’s Secret Garden ensuring that the garden is open and accessible to the wider local community.
To be proactive in the development of St Mary’s Secret Garden as a resource for the local community.
If you think this is the role for you please download our full application pack and follow the instructions closely to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are SANE - a leading, independent mental health charity that aims to raise awareness and remove stigma, fight to improve services, provide emotional support and host cutting edge research.
We have been working tirelessly to improve the quality of life of anyone affected by mental health illness for over 35 years and provide emotional support by phone, email and text, 365 days a year.
Will you join us?
SANE is now looking to recruit a Remote Services Officer to join our Services Team.
SANE would love to hear from anyone with experience and enthusiasm for working in mental health. The Remote Services Officer will be part of our growing remote services workstream, working closely with the Remote Services Coordinator to develop our remote services.
We are looking for an individual with experience within a mental health related working environment, relevant volunteering, or have a strong interest in mental health. We are hoping you can bring your interest and your experience and add to our growing team.
At SANE we strive to create an environment that promotes inclusion, values diversity and provides every staff member with a sense of belonging. So, if you are looking to build a rewarding career, with opportunities for growth and development, within an established, non-for-profit organisation, come and join our friendly team.
The closing date for all applications is Midday on Wednesday 23rd October 2024.
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.
We are committed to equal opportunities and welcome applications from all sections of the community.
Job Description
1. Maintain remote volunteer overview in line with remote volunteer agreement and guidelines working closely with Remote Services Coordinator
2. Ensure all administrative work associated with the remote volunteer programme is completed accurately and in a timely manner
3. Support with remote training and events calendar as well as planning of training sessions and events
4. Support recruitment, training and induction of new remote volunteers
5. Research and assist with implementing new support services for remote services
6. Liaise with team members from other SANE work streams
7. Share information with your team both verbally and in writing, to ensure effective handover to colleagues
8. Work as part of a team to build understanding and use your knowledge and experience to ensure our volunteers and callers are effectively supported
9. Record work in accordance with SANE’s organisational systems
10. Work closely with the communication, media and fundraising teams to ensure the voice and experiences of our callers is effectively communicated, including the provision of case-studies
11. Work within SANE’s values and policies & procedural guidelines at all times
12. Keep abreast of and work in accordance with relevant legislation and regulatory standards
13. Understand and work within SANE’s safeguarding framework
14. Ensure all work is in line with the Equality Act
15. Keep volunteers up to date with any key service information or legal or procedural changes, as appropriate
16. Ensure that any issues or concerns are discussed with a line manager
17. Attend supervisions and appraisals, and contribute to team meetings
18. Have a commitment to personal, volunteer and team development and your own well-being
19. Be self-sufficient in terms of IT, and oversee any health and safety matters which may arise whilst on the shift
20. Undertake any other duties commensurate with this role.
Person Specification
Experience
1. Experience of working with people with mental health conditions/mental illnesses and families and carers
2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services
3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service
4. Experience of writing high quality short reports
5. Experience of planning and delivering training
Knowledge and Qualifications
6.Good general knowledge of the mental health system, access, treatment and common relevant legislation; and available support structures for people with mental illnesses and carers
Personal Qualities
7. The ability to support remote volunteers and provide them with support.
8. Be able to work with distressing and challenging content and ensure self-care
9. A work ethos underpinned by a commitment to equality and diversity
10. An understanding of and ability to work within appropriate professional boundaries
Skills
11. Excellent interpersonal and communication skills – both verbally and in writing
12. Committed to and able to adhere to organisational policies and procedures, especially regarding safeguarding and confidentiality
13. Able to work independently, flexibly and as part of a team
14. Good self-awareness
15. Effective organisational and planning skills
16. Proficient in IT packages including Word, Excel and Outlook, and ability (with training where necessary) to input and extract data from relevant databases
The client requests no contact from agencies or media sales.
Location: Stratheden Parade, London SE3
Salary: Hospice Band 3 - £24,236.88 - £26,921.89
Hours per week: 35
We have a fantastic opportunity for a new team member to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.
We’re really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.
We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.
These roles are HANDS ON! A typical day will include sorting donations and preparing clothing for sale.
This is a hugely exciting time to join the Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Events and Services Executive
Salary c. £27,000 – £32,000
Permanent Role
Flexible Working (1 month in the office per month)
Membership Organisation
The Talent Set is excited to partner with a values-driven membership association to recruit a temporary Events & Services Executive. This role will provide vital support to the team across event management and administrative services. The successful postholder will ensure that services provided are executed professionally and on time. This role involves working collaboratively with teams across the organisation to deliver exceptional services and events for existing and prospective customers and partners.
Key Responsibilities:
- Administer and coordinate Training & Consultancy projects, liaising with trainers, venues, and providing online support.
- Manage and support events, including flagship, prospecting, and in-person non-member events.
- Provide administrative support to the Marketing, PR, and Communications team as needed.
- Administer the internal E-learning platform, supporting members with troubleshooting, and website registration
Person Specification:
- Excellent written and verbal communication skills, with emotional intelligence and clarity.
- Strong data input and auditing skills, along with intermediate Excel proficiency and numeracy.
- Proven customer service skills, demonstrating a polite and professional demeanour, with effective problem-solving abilities.
- Experience with CRM systems, especially Salesforce, and managing events through platforms like Zoom and Teams.
- Ability to manage multiple priorities, meet deadlines, and demonstrate sound judgment under pressure.
- Commitment to diversity, equality, and inclusion, with a proactive learning mindset and adaptability to change.
The deadline for applications is Tuesday 15th October 2024.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Association of Chairs (AoC) is looking to offer a 6-month, 3-day a week role, ideally suited to someone looking for a first job or to gain experience in the charity sector. The role will be an opportunity to learn about all the different aspects of running a small non-profit organisation, from putting on events and evaluating their impact, to producing a range of engaging communications and marketing our services to our members.
You will work as part of a friendly, small team to deliver and evaluate our training programme, produce digital content and reports and provide a high level of customer service. Full training will be provided on using AoC’s digital platforms and other aspects of the role as needed.
Why work for the Association of Chairs?
The Association of Chairs (AoC) champions chairs of charities and non-profits across the UK and supports them to lead their boards and govern their organisations effectively. We offer a unique peer network, a lively programme of specialist training and events, and a variety of digital resources. We have an established membership base and a growing number of newsletter subscribers and followers on social media.
AoC is in an exciting period of growth and change. We have recently launched our new 3-year strategy which will see us expand our membership community and offer a wider range of products, services and member benefits to chairs of charities across the UK. We are completing a brand refresh and are about to start work on a new website connected to a member portal and CRM.
What are the benefits for you?
This is a key support role in a well-respected and well-networked charity. Additional benefits of the role include:
-
Hybrid working between home and our office in a lively co-working space for charities and social enterprises near London Bridge
-
Ability to work flexible hours
-
Training and development opportunities
-
Pension (4% of eligible earnings)
-
Access to our Employee Assistance Programme
-
Time off for trusteeships or other governance roles
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An opportunity for wide exposure to the charity and non-profit sector
Want to know more? Check out our full information pack to learn more about our important work and who we're looking for.
Please submit your CV and a covering letter outlining why you are interested in applying for the role and how you meet the role requirements. This should be submitted via the CharityJob platform, which anonymises your application to ensure our recruitment process is consistent and fair.
The client requests no contact from agencies or media sales.
Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.
We have an exciting opportunity for a Team Leader to join our Southwest prison service based in HMP Portland. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.
Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.
Where: HMP Portland, Dorset
Full Time Hours: 37.5 hours per week
Full Time Salary: £34,700.09 - £36,635.38 (Pro Rata for part time hours)
Responsibilities
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
About the role:
- Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles
- Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately. Participate in management on-call duty/rota
- Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
- Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments
- Support staff to improve service user outcomes through observed practice, providing timely values-based feedback
- Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model
- Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures
About you:
- Educated to degree level or equivalent experience
- Excellent interpersonal skills at all levels to engage, build relationships and influence
- Ability to lead, inspire and develop a team
- Adaptable and able to work in a challenging and changeable environment
- Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances amongst Service Users
- Experience in managing a caseload of Service Users with complex needs
- Proven track record in managing incidents of challenging behaviour
- Experience of culture and change management, staff engagement, service improvement
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you
Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level
We believe that having diverse people working as part of our team makes us the organisation that we are.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and to make Change Grow Live a great place to work. If you have any feedback on our recruitment processes (good or bad) we’d love to hear from you so that we can make sure they are fair and we attract and recruit the best, most diverse workforce possible.
The safety of vulnerable children, young people and adults is our absolute priority. We will support you in your role to make sure that you are equipped to support the safety of people who use our services and those around them, to the highest standard possible.
Application FAQs
Contract: Permanent, full time
Salary: £21,840 per annum
Location: Burford with hybrid working, OX18 4PF
Closing date: Sunday 27 October 2024
Interview date: 4 & 5 November 2024
We’re recruiting a Contact Handler to join our Rehoming Admissions team, where we’re committed to making a real difference for people and their pets. Our team offers vital support to individuals facing the difficult decision of giving up a pet, helping to change the perception that this choice is cruel. With empathy, understanding, and a focus on positive outcomes, we provide a compassionate service that meets the needs of both people and animals. If you’re passionate about making an impact and helping those in need, we’d love to hear from you.
More about the role
As a key member of our close-knit and dynamic team, our Contact Handlers provide invaluable support to individuals facing the emotional challenge of giving up a pet. We understand how difficult and heart-wrenching this decision can be, and as a Contact Handler, you’ll offer a compassionate, listening ear while guiding them through their options. With empathy and professionalism, you’ll deliver clear, consistent advice that empowers customers to make informed choices, ensuring that both they and their pets receive the care and support they need during this difficult time. Your role will be essential in making a meaningful impact on their lives.
This full-time position requires 35 hours per week, following a rota that includes weekends and bank holidays, with weekend shifts typically being one in every three. Flexibility is essential. The role offers hybrid working, with a minimum of two days in the office (usually Mondays and Thursdays) and three days working from home a week. Candidates must have a dedicated home working environment that is free from background noise to ensure focus and professionalism while working remotely.
About you
The ideal candidate for this role is someone that has great communication skills and able to speak to a wide variety with experience of handling calls. As part of this role, you will be often supporting clients that are distressed, therefore, you will be able to work in an emotionally charged environment and excellent ‘bounce back ability’ and resilience, with the ability to keep calm under pressure. This person will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience
- Experience of call handling in a work environment
- Experience of working with customers in a busy customer service environment
- The ability to handle challenging situations with resilience, tact, compassion, and diplomacy
- Excellent communication skills
- A good knowledge of Windows and MS Office
- The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
- Experience of employment or volunteering for a charity
- Experience working with CRM/database systems
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 27 October 2024 .
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
Operations Manager
We have an exciting opportunity for an Operations Manager to join the team in this part-time, remote working role.
Position: Operations Manager
Location: Remote (travel to Edinburgh is required, up to 4 times per year)
Hours: Part time, 25-30 hours per week
Salary: £34,000 pro-rata
Contract: Fixed Term Contract - 18 Months
Closing Date: 5pm on Friday 8th November
Interviews: 18-19 November
The Role
The purpose of this role will be to manage and deliver administration services associated with operational areas including Technology and Data, Human Resources, Health and Safety, and Facilities. You will be responsible for supporting or leading business improvements to policies, processes and ways of working within these areas to ensure a more efficient and effective business as usual approach moving forwards.
Why join the team?
You will be offered on the job training and support for your development alongside other fantastic benefits:
- Opportunity to work your hours flexibly
- 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
- Employer pension contribution of up to 6%
- Employee assistance programme
- Enhanced Maternity Pay
- Budget for personal development and training
- Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
- Opportunity to help share live music with people who may not otherwise get to experience it.
About You
With project management and change management knowledge and skills to support you in this role, you will have experience of:
- Coordinating and delivering administration services.
- Business improvement projects and reviews.
- Working with different stakeholders to explore policies, processes and ways of working.
This is a remote working role but you will be required to travel to the Edinburgh offices up to 4 times per year.
When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.
About the Organisation
The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.
Live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.
The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.
The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.
You may have experience in areas such as Operations, Operations Manager, Operations Lead, Operations Supervisor, Operations Team Leader, Finance and Operations, Operations Support.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This is an exciting role that will support the delivery of holistic adult learning programmes at the Centre. The post holder will support vulnerable women to access, refer and sign post them to local statutory and non-statutory services, provide translation support, benefit advice and one to one advice and guidance to help improve their quality of life.
Reading Community Learning Centre is a passionate, women-centred independent charity which provides education and support for migrant, refugee and asylum- seeking women from minority ethnic communities who may be unable to access more mainstream services because of the educational, social or cultural barriers they face.
We are currently looking for an experienced, friendly, empathetic, and motivated woman with a good understanding of minority ethnic community issues to work in Reading, based in a community educational setting. We are looking for applicants to work 14 hrs per week who can fluently speak in a second language preferably in one of the following the following: Arabic, Chinese, Bengali, Nepali, Hindi/ Urdu or Pashto or Tigrinya. Out of term time the role allows for hybrid working.
This post is also open to term time only working hours and full time in which case the salary band would change accordingly.
The Community Link Worker is accountable to the Centre Manager for:
1. Outreach to identify service users/ learners and their needs.
2. Working alongside service users/learners to motivate them to take action to improve their mental/physical health and access appropriate resources and services to meet their needs to improve their quality of life
3. Liaising and developing appropriate partnerships with community groups and other relevant organisations for referrals and signposting
This role will require excellent communication skills, good mental health and wellbeing promotion knowledge and experience of working with diverse communities.
Essential Skills/Requirements
- An understanding of issues affecting the ethnic minority migrant, refugee and asylum-seeking women
- Empower service users to take action to improve or sustain their quality of life based on what matters to them and their individual strengths to improve their mental/physical health and their lives. This can involve connecting people to community groups and agencies for practical and emotional support.
- Good interpersonal skills.
- Ability to communicate effectively in writing and orally.
- Capable of maintaining appropriate written records.
- Awareness of confidentiality and data protection.
- To be able to work on your own initiative as well as part of a team.
- Awareness of health and safety issues for others and self.
- A caring and empathetic nature
- Awareness of equalities legislation.
- A good knowledge of safeguarding adults at risk - Understanding of the issues underlying vulnerability and socio-economic wellbeing.
- A knowledge of local statutory and non-statutory services to signpost service users.
- Ability to use IT software packages e.g., spreadsheets, word processing, Outlook and PowerPoint
- A clear criminal record check.
This post is open only to women - section 7 (2) of 1975 Sex Discrimination Act applies.
The client requests no contact from agencies or media sales.
Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity. Independent in status and global in reach, we provide funder networks, collaboratives and their partners with practical support and technical expertise to create lasting change.
We seek an experienced, hands-on and strategic Head of Finance to build and lead Global Dialogue’s finance function, ensuring efficient and compliant management of our finances, while helping to shape robust and effective systems and processes to ensure our work is delivered to the highest standards of good practice in the charity sector.
Hours: This role is full-time (35 hours/week) although we’d be happy to discuss an appointment at 80% (28 hours/week). We are open to negotiating a working pattern that works for the successful candidate and for Global Dialogue.
Contract: Permanent
Location: Home Based
Salary: This role has been benchmarked at a UK salary of £67,000 (pro rata for a part-time position).
Global Dialogue offers a range of benefits including 25 days’ annual leave plus public holidays (pro rata), a flexible working policy, and personal development leave. We contribute 6% to our workplace pension (on qualifying earnings).
Introducing Global Dialogue
We currently host seven large networks and collaborations, serving more than one hundred independent funders, including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS); the International Education Funders Group (IEFG); Migration Exchange; Philanthropy for Social Justice and Peace (PSJP) and Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile. We’re proud to have incubated several influential, award-winning charities, including Each Other (formerly RightsInfo), IMIX and The Five Foundation.
Global Dialogue has just completed year one of an ambitious three-year strategy which includes aspirations to be a trusted partner in philanthropy support, with an organisational approach that is consistent with our mission – endeavouring to practice rights, equity and diversity in our operations as well as pursuing it through our programmes. We want to be more visibly active in pursuing our mission, elevating the work of the programmes we host, and taking and making opportunities to promote rights, equity and diversity in philanthropy more broadly.
Overview
To date, Global Dialogue’s finances has been overseen by an external accountancy firm. Over the last eighteen months, we have been working towards bringing our finance function in house. This role presents an exciting opportunity for an experienced accountant to take the reins and complete the development and roll out of our internal finance function.
The Head of Finance is a new role within the organisation that is both strategic and handson. In the first phase, the postholder will be required to roll up their sleeves and, with the support of Global Dialogue’s Finance Officer, get stuck into the detail of financial administration, including overseeing twice monthly pay runs, monthly and quarterly closes, and other day-to-day financial management tasks. Alongside this, the role will lead on bringing the finance function fully in house, eventually taking on full responsibility for the preparation of management and statutory accounts, cashflow and FX management, and budgeting and forecasting processes. This role will play a key coaching role for the Finance Officer, with a view to eventually delegating all bookkeeping tasks. The postholder will also be responsible for ensuring finance systems are innovative, robust and fit for purpose, and will be a business partner to our hosted programmes, providing advice on compliance and strategic matters.
Global Dialogue’s role as an international fiscal host means that we have a complex financial model, receive income from diverse streams and manage a high number of restricted funds. Our programmes lead cutting edge work, which means that our work is varied and fastpaced, requiring frequent innovation. Overall, this role provides an exciting opportunity to join a growing human rights organisation at a crucial juncture in our journey.
Closing Date: Tuesday 5th November, Midnight
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.
This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.
The role is to be carried out in our office premises as well as at home visits for clients who are housebound.
The client requests no contact from agencies or media sales.