Customer Support Officer Jobs
Join us at a pivotal moment in our digital transformation journey, where you’ll have the opportunity to shape the future of our online services. We are embarking on a multi-year programme, starting with a CMS replatforming in 2025, which will pave the way for a unified, customer-centric digital experience for beneficiaries, supporters, members, and volunteers. As our Digital Product Owner, you’ll be an integral part of a newly formed team, working from the ground up to deliver innovative solutions that drive our organisation forward.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
In this role, you will be the crucial link between business objectives and technical execution, ensuring that product visions are translated into actionable development plans. You’ll collaborate with stakeholders to understand user needs and technical requirements, turning them into detailed product backlogs and user stories that can be effectively delivered by our development teams. With your technical expertise, you will ensure that each feature is built on a foundation of sound development practices, maintaining a focus on quality and adaptability as the digital landscape evolves.
We’re looking for someone with a passion for technology and a strong understanding of how digital products are built and refined. You’ll have the experience and knowledge to manage external development capacity, making sure that technical solutions are aligned with both user demands and long-term business strategies. This is a dynamic, fast-paced environment where your ability to balance strategic thinking with hands-on technical planning will be key to success.
If you enjoy being at the forefront of digital development, taking ownership of complex projects, and working in an environment that values innovation and collaboration, this is the perfect role for you. You’ll have the chance to not only influence the future of our digital services but also to be part of a team that is building something new and impactful from the ground up. A chance to bring your technical expertise and product ownership experience to help us deliver exceptional digital solutions.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to our London hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues and partners, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
This is an opportunity to join Refuge as the Director of Service Delivery, providing leadership on all aspects of service delivery and survivor engagement.
Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
Do you have significant experience of leadership in the field of domestic abuse combined with experience of running a large strategic business unit or department? If so, this is an exciting opportunity to join our senior leadership team, acting as trusted advisor to the CEO and Board on the formation, development and application of policy and strategic decisions relating to Service Delivery.
To be successful in this role, you will have an understanding of housing management and relevant legislation, a strong track record of influencing and giving professional advice to senior colleagues, and experience of leading and directing in crisis situations where there is a risk to the safety of staff and service users.
You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Role: Finance Officer
Duration: Approx. 3-4 months (September to January)
Hours: 35 per week
Hybrid Working: 2 days a week in the central London office, with more time in the office during training.
Salary: £26K - £30K
Are you passionate about making a difference? We are on the lookout for a detail-oriented and dedicated Finance Officer to join a leading charity that empowers young people and changes lives. In this key role, you will help manage and process their income, working with the CRM database Raiser’s Edge to ensure all donations are handled efficiently and accurately.
As the Finance Officer, you'll be working closely with both the Finance and Fundraising teams, ensuring seamless income reconciliation and supporting the ongoing development of a new CRM system launching in February 2025.
What You’ll Do:
- Administer and process all incoming donations, including from their website, postal, phone, and third-party platforms like JustGiving and Enthuse.
- Collaborate with teams to ensure donations are coded correctly and help prepare Gift Aid claims.
- Provide top-notch supporter care, managing donor correspondence and maintaining donor records.
- Assist with the design and maintenance of the CRM database for effective data selection and reporting.
- Support the Finance Team with income reconciliation and administrative duties.
What We’re Looking For:
- A motivated individual with exceptional attention to detail and the ability to spot inconsistencies.
- A strong team player who can manage their workload efficiently and meet deadlines.
- A passion for working with CRM systems, with experience using Raiser’s Edge being a bonus.
- An enthusiastic communicator who can engage colleagues in the effective use of the database.
If you thrive in a dynamic environment and are committed to delivering high-quality work, we’d love to hear from you.
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Role Overview
We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.
This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.
The client requests no contact from agencies or media sales.
Education for Health provides a range of Higher Education courses from Certificate to a full master’s programme along with a growing range of short courses across a range of long term health conditions.
During the pandemic we created a new model of on line delivery, enabling people to access their learning at a time and a pace that suits them. We want to continue to evolve and develop our products to ensure we are market leaders within this space.
With ambitious aims for the future, the Board are seeking an inspirational CEO who can lead the organisation and team through the next stage of growth and development.
Chief Executive
£85,000 per annum
Hybrid option, 3 dpw in Warwickshire
Full-time, permanent
The new CEO will play a vital role in shaping the future vision and strategic direction for the charity. You will take the lead in raising its profile and maximising impact and growth by extending and diversifying the customer base and developing new products.
You will be an excellent ambassador for the organisation, able to widen our reach through developing networks and strategic partnerships, and closer working with opinion leaders.
Alongside the external facing elements of the role, it is important that the team feel well supported, and that all aspects of operational delivery run smoothly, regulatory requirements are met and financial management is robust.
To be successful in this role you will need:
- Strong leadership, with experience of developing strategy and managing and communicating organisational change
- Significant experience at a senior level in business management and a track record of generating income from a wide range of sources
- Experience of effective and sustainable financial and performance management
- Well-developed relationship management and influencing skills
- Experience in developing and sustaining multi-sector partnership, working collaboratively with a wide range of people and organisations
- Sound understanding of health and social care, and credibility with those working in these sectors
- The ability to work effectively in the charitable sector, especially in the context of innovation, business development and commercial awareness and an understanding of the regulatory environment
- Strong people management skills, including the development of staff to maximise their potential
- Clear understanding of, and empathy for, people with long term conditions
To find out more and to apply please read through the full recruitment brief by clicking on 'Apply via website' and beand provide your details as requested.
Closing date: 14th October (midnight)
Prospectus interviews: 15th – 18th October
Panel interviews: 8th November
We have an exciting opportunity for a Training and Engagement Officer to join the Norfolk and Suffolk Victim Care team and based in the Norfolk office, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
- This role is based in our Norwich office. As a Training and Engagement Officer you will:
- Develop and coordinate a range of engagement and promotion activities aligned to the priorities of the local service
- Develop referral routeways with local organisations.
- Increase community engagement and fundraising support where appropriate.
- Develop and deliver a variety of training packages to relevant community partners promoting the work of Victim Support services to increase referrals.
- Develop and expand awareness to partner agencies and community groups of the support available locally to anyone affected by crime.
- Uphold and promote the values of Victims Support and treat colleagues and service users in a fair and non-discriminatory way.
- You will need:
- Experience of presenting to, training, and developing people.
- Experience of partnership working, engaging with organisations and building relationships.
- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
- The ability to work effectively as part of a team and build and sustain relationships.
- Ability to be able to work flexibly to accommodate the requirements of the role.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals
- The ability to maintain confidentiality and comply with all data protection requirements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Calling all passionate and dymanic PR professionals, come and join our supportive and friendly team to have the opportunity to have a big impact with the hundreds of charities Cranfield Trust supports every year.
In this role you will have the opportunity to create compelling content, news releases, thought pieces and features for the media, Trust’s website and social media to raise brand awarenss and drive enagement.
You will lead on reviewing data and generating insight from across our services and conversations with charities to create content for reports, media stories and social media. You will also create PR opportunities with our Regional Managers and the amazing charities we support across the country.
You will be creative in your ideas, have a ‘can do’ approach and be very good at working on your own initiative to deliver agreed plans. You’ll be happy to pick up the phone or to meet people both in person and online to explore ideas and build relationships.
Working with the Head of Communications, and alongside our Senior Marketing and Communications Officer you will have the opportunity to help shape our communications plans, priorities and the way we work in our team.
As well as working in a caring and considerate team, you will also benefit from:
- Annual leave entitlement of 33 days inclusive of Bank/Public Holidays, rising to additional 5 days (pro rata) Christmas leave entitlement after five years of service
- Auto enrolment pension scheme with option to elect personal scheme contributions
- Opportunity for hybrid and flexible working
- Employment Assistance Programme through ‘Health Assured’ offering 24/7 telephone support and access to face to face services such as counselling
- ‘Bright Exchange’ marketplace for discounted goods and services
For the job decription, person spec and full details about the role, please see the recruitment pack below. You'll also find contact details in the pack if you have any questions.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description – Trusts and Grants Officer
Reporting to: Trusts and Grants Manager
Location: Hybrid/ London
Contract: Permanent,
Hours: 35 hours, Full Time
Grade and Salary: 6LCO £32,880-£34,610
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK
by supporting frontline charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Values:
Passion – for our cause and the challenge that lies ahead.
Ambition – to go the extra mile and drive the change that must happen.
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries.
Collaboration – it’s only by working with others that we can be stronger.
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
We are looking for a Trusts and Grants Officer to play a crucial role in ensuring the ongoing success and expansion of our partnerships with trusts, foundations and statutory givers. Working closely with the Trusts and Grants Manager and four more team members, this new role will lead on nurturing low and mid-value relationships with prospective funders who have capacity to give ongoing funding to FareShare.
As the cost of living crisis pushes millions into food insecurity, and the world is faced with a climate emergency, the difference you can make by joining the Trusts and Grants Team is substantial. Our dual social and environmental purpose has never resonated more with partners and we have just launched an ambitious strategy to double the number of meals we can provide, amplifying our impact and presenting a compelling case for support.
The Trusts and Grants and Officer will take on the management and stewardship of a diverse portfolio of four and five-figure funding relationships, while developing new partnerships with a range of givers and leading on prospecting for certain areas of our funder portfolio.
Main areas of responsibility
Build relationships with a portfolio of four and five-figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes working closely with colleagues in the wider Fundraising team to build a sound understanding of FareShare operations and where support is most needed.
Supporting with the team’s prospecting process, using your own research and sector knowledge to identify new opportunities from identification through to solicitation.
Lead the Trusts & Grants and wider Fundraising team on specific projects within FareShare’s work, collaborating with colleagues across the organisation to gather information to inform fundraising activities.
Develop personalised stewardship plans to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Support on and lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
Support the Trusts & Grants Manager and wider team as needed, especially in instances where a complex funding application requires more than one team member to complete.
Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.
Person specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Skills & Experience
- Charity sector, and ideally trust fundraising experience, with demonstrable success of managing relationships with trusts and foundations to secure multiple five figure grants.
- Experience of researching, identifying and engaging new prospects, and securing new funding.
- Excellent written and verbal communication skills with good persuasive writing and proof-reading ability.
- Experience of creative proposal writing, and the ability to demonstrate clear outcomes and impact.
- Experience of preparing and presenting budgets and ability to interpret charitable financial accounts.
- Proven ability to form good working relations, both internally and externally with people at all levels, and from all walks of life, backgrounds and cultures.
- Ability to multi-task and work on own initiative to meet objectives and tight deadlines.
- Proven ability to work flexibly and collaboratively as part of a busy team.
- Excellent IT skills with a good working knowledge of MS Office programmes.
Desirable Criteria
- Experience of using Salesforce or an equivalent Customer Relationship Management (CRM) system for Fundraising.
- Interest in the impact of food waste on the environment.
- Interest in food poverty and its causes.
Values and behaviours
- Enthusiastic approach and ability to work in a team.
- Proven ability to develop and maintain good working relationships.
- A commitment to Equality and Diversity
- An appreciation of FareShare’s mission and vision
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Salary: £23,842 salary per annum
Hours: 35 hours per week (Monday to Friday)
Contract: Permanent contract
Location: Young Lives vs Cancer, Whitefriars, Lewins Mead, Bristol BS1 2NT
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise our wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Supporter Engagement Assistant with Customer Service experience to join our Central Supporter Engagement Team. The team includes the Supporter Engagement Manager, an Officer, and four other Assistants. This is a fantastic opportunity to work within a friendly and professional team dedicated to making a meaningful impact on the lives of those we support.
As a Supporter Engagement Assistant, you will play a key role in delivering exceptional experiences to our supporters and customers across various channels. Your ability to connect with and engage people will ensure that everyone we interact with feels valued and inspired to support Young Lives vs Cancer.
This position offers an excellent opportunity to start or grow your career in a supportive and dynamic environment. If you’re passionate about making a difference in the lives of children and young people and eager to learn more about our work, we’d love to hear from you!
What will I be doing?
Not two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
• To listen to our supporters and customers, understanding their motivations and circumstances and providing appropriate, professional and empathetic responses.
• Respond to and resolve supporter and customer requests, via phone, email, web chat and social media, identifying opportunities to deepen engagement and drive income generation.
• As the primary point of contact, provide support to our fundraising teams by assessing the appropriate stewardship for supporters that contact CSET.
• To provide outbound engagement calls, and any associated tasks or requests, to a variety of audiences.
• To support regional volunteer managers with the on-boarding and welcoming of new volunteers to the charity.
• To ensure that supporters’ records are kept up to date with appropriate information, including taking opportunities for scheduling proactive contacts.
• Work with your team and others within the wider organisation to find new ways of resolving problems, improving service and team efficiency.
What do I need?
We’re looking for someone who has experience in Customer Service and embodies the following key skills:
• Confident and able to use initiative.
• Ability to build rapport quickly with great listening and verbal communication skills.
• Organised with good attention to detail.
• Good standard of grammar, spelling and presentation.
• Able to pick up information quickly and be able to apply it when appropriate.
• Computer literate, experience with Microsoft packages i.e., Word and Excel.
• If you're enthusiastic and ready to make a real difference, we would love to hear from you!
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Wellbeing days, four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please tell us in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may have experience in the following: Supporter Relations Assistant, Fundraising Support Assistant, Donor Relations Coordinator, Volunteer Engagement Assistant, Supporter Communications Assistant, Charity Engagement Assistant, Fundraising Engagement Assistant, Donor Support Assistant, Community Engagement Assistant, Supporter Services Coordinator, Donor Outreach Assistant, Supporter Care Assistant, Engagement and Outreach Assistant, and Benefactor Relations Assistant.
REF-216735
Key Responsibilities
Financial:
- Raising purchase orders, processing purchase invoices & expenses & making payments.
- Ensuring appropriate backup is saved within Xero to support accounting transactions.
- Liaising with wholesale customers, raising sales invoices and reviewing ageing debtors following up on payments.
- Routine communication regarding financial information with regulators and banks.
Board of Trustees & CEO support:
- Arranging Board and committee meetings - securing dates, venue bookings, preparing and collating papers and presentations, taking minutes and facilitating actions.
- Coordinate Trust policy reviews and ensure these are completed in a timely manner
- Organising team meetings, team awaydays and collating and sharing information and notes arising from those sessions
Recruitment & HR:
- Preparing documentation & placing adverts.
- Organising interviews both in person and online.
- Processing documentation - new starter details, contracts & updating the HR system.
- Organising and booking staff training as required.
- Arranging DBSs for staff and trustees as required.
Retail:
- Monitoring online stock levels, placing orders for merchandise, and liaising with our fulfilment centre.
- Ensuring our retail management system contains up to date data, by reviewing stock takes, accurately processing orders and updating the database as appropriate.
- Producing quarterly stock take reports.
- Supporting the sales team at Port Lockroy.
General:
- Monitoring inbox, office telephone & postbag
- Working flexibly with colleagues in the broader support of the aims of the Trust. Providing ad hoc administrative support as required.
- To ensure at all times the reputation of the Trust is maintained and enhanced through our work and to undertake all of these with our values at heart & a high regard for both Health & Safety + Equal Opportunities.
Job Requirements
Knowledge & Experience
- Knowledge & experience of basic financial processes
- Working knowledge of accountancy software: Xero and Excel
- Experience of organising & supporting meetings, inc. minute taking
- Experience of working in the charity sector
- Knowledge of bookkeeping
- Experience in handling public enquiries
- Knowledge of charity governance
Skills, Abilities & Attitude
- Excellent communication skills - written and verbal
- Excellent customer service skills
- High level of attention to detail
- Excellent IT skills: MS Office, familiarity with databases
- Ability to analyse data & produce concise reports
- Skilled in organising meetings, taking great minutes, & supporting the board
- Understanding of the need for professional confidentiality
- Team player with high levels of initiative
- Flexible & adaptable
- Self-motivated & able to work without direct supervision
- Highly organised & efficient, able to work under pressure
- Committed to health & safety + promotion of equality
Terms
UKAHT is committed to providing excellent terms and conditions of employment for all employees.
Location: This position is based in our Cambridge office, where we operate a hybrid working model - a flexible blend of homeworking with essential office-based work at the office at High Cross, Madingley Road, Cambridge, CB3 0ET.
Salary: £28,000 pro rata
Working Hours
- 30 hours per week, Monday to Friday.
- Flexible working hours available; to be agreed upon appointment.
- You will also be required from time to time to work occasional evenings and weekends for which you will be granted time off in lieu.
Holidays: 25 days pro rata per year of paid leave plus the usual public holidays.
Expenses: All reasonable travel costs incurred as part of the role will be reimbursed as per UKAHT policy.
Probation period: The appointment will be subject to an 6 month probationary period
Notice period: Upon completion of the probationary period, the period of notice will be eight weeks by either party.
The UK Antarctic Heritage Trust protects and preserves sites and artefacts of international significance across the Antarctic Peninsula.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a brilliant Senior Development Officer to join our development team as we grow our restricted and unrestricted income.
Buxton Opera House is a beautiful Edwardian theatre and one of the country's finest examples of a Frank Matcham theatre design. As a National Portfolio Organisation, with a thriving community programme and an electrifying programme of touring and home grown shows, it is a great time to join the team.
We are looking for a self-starter with either experience in membership, individual giving, a great sales and relationship management background, or an experienced trust and foundations fundraiser to join our team. In return we can offer hybrid working, a flexible approach and a supportive team environment.
If you have a passion for the arts, are motivated by making a difference, and are a great relationship builder with ideas and energy, we want to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Post: Fundraising Manager (Corporate and Events)
Based: Birmingham, with flexible/hybrid working
Responsible to: Chief Executive
Salary: £35,000 to £41,250 (pro rata)
Hours: 28 hours per week (.8 FTE)
Annual Leave: 25 days plus eight statutory bank holidays (pro rata)
Job Summary
This year, and every year, as many as 600 families in the UK will learn that their child has only half a working heart. These children have one of the most complex of all heart conditions, and there is no cure. Families in this situation need care and support to understand the information, make important treatment decisions, and meet the everyday challenges of living with half a heart can bring.
That is why Little Hearts Matter exists. We wrap a blanket of understanding and care around families at every stage of their half a heart journey. We are always here when they need us.
Without donations, Little Hearts Matter would not be able to offer our services, free of charge, to support individuals and families across the UK. We do not receive any government funding for our work. Our fundraising team is essential to raising these vital funds—over £440,000 annually. A better future for seriously ill children starts with you, our Fundraising Manager, within our three-person fundraising team.
In your first three months, you will get to know the charity well and figure out who our current supporters are. You will devise a plan for how you will use your experience to raise money, with a focus on building our challenge and events portfolio. You will also start building good relationships with key people inside and outside
Little Hearts Matter, including networking within the Birmingham and West Midlands business community.
By the end of your first year, you will have put your plan into action, continually improving it as you go. You will have built up our events and challenges portfolio, connected with donors, found new supporters, and tried out different ways to bring in funds and hit your target. You will have monitored your progress, using goals to measure success, and adjusting the plan when needed. Alongside this, you will have worked with the team to boost the Little Hearts Matter’s profile and impact so that fundraising efforts can keep going strong in the future.
About Little Hearts Matter
Little Hearts Matter (LHM) is a national charity with over 7000 members. We are the only charity in the UK that offers support and information to, and represents the needs of, children and families following a diagnosis of single ventricle heart disease (half a working heart). These congenital cardiac conditions can never be cured, even following repeated surgery, so the children must learn to live within the restrictions that their disability and fears for their future create.
Little Hearts Matter is there from the time parents learn of their child’s condition, through risk-filled treatment into a challenged-filled life at home. LHM is there to support the children, and their families, through their hopes and aspirations and the gradual realisation that they will never have the same life as their peers. Our aims are to:
Alleviate isolation by offering support, friendship and understanding from the time a diagnosis is made, through treatment decisions, hospital care and into life at home, eventually introducing parents and patients to other families who have similar experiences and shared concerns helping them to build a network of support.
Reduce fear by offering patients, parents, siblings, and the extended family a greater opportunity to understand the diagnosis and treatment paths available.
Reduce confusion and a lack of understanding by producing and supplying for free, user focused information that supports and aids understanding from the time of diagnosis, through treatments and into life at home.
Raise a greater awareness within Medical, Educational, Social and Governmental circles of the needs of children, and their families, as they travel through every stage of their lives.
Specific areas of responsibility
Working as part of the fundraising team, the Fundraising Manager will:
- Be responsible for their own portfolio of supporters, maintaining and growing income, regularly forecasting income and expenditure against agreed targets (circa. £200,000+ annually)
- Proactively manage and grow relationships with diverse corporate and community supporters, delivering tailored propositions where appropriate, providing excellent relationship management to maximise their impact and long-term engagement.
- Build excellent working relationships with regional partners, supporters, and volunteers, to maximise the impact of their own fundraising and identify new opportunities through their networks.
- Develop and lead on exciting and engaging events, challenges and appeals to support the Fundraising team meeting its financial objectives.
- Work collaboratively with the Chief Executive, Head of Service and Grants Manager to ensure synergy in planning and delivery of income generation targets.
- Maintain accurate records of supporter interactions on the CRM system to deliver exceptional supporter experience and harness the value of data.
- Attend events, including out of hours working where necessary (compensated by Time in Lieu)
- Be a passionate ambassador for Little Hearts Matter, always maintaining the highest level of professionalism.
- Ensure all Fundraising activity complies with the Fundraising Code of Practice, GDPR guidelines, EDI principles, and other relevant regulations, guidance, and policies.
- Provide line management for the Fundraising Coordinator (.6 FTE)
Person Specification
Key Requirements
Skills
Essential
Excellent relationship management
Strong and effective communicator capable of talking to a range of people with sensitivity and discretion
High IT proficiency (Excel, Word, CRM)
Strong written communication across multiple channels for marketing and stewardship
Commercial acumen, with the ability to maximise opportunities for LHM
Excellent team working, with the ability to work confidently alongside a range of charity stakeholders
Proven ability to multi-task, work in a busy environment, and problem solve
Analysing and reporting on financial performance
Desirable
Digital Marketing
Volunteer Management
Experience
Essential
Devising and delivering a strategy to successfully achieve a six-figure income target
Working in a fundraising environment
Managing conflicting priorities
Collaborating with multiple stakeholders
Working in a customer service-oriented environment
Desirable
Project or events management
Working in a relationship or account management role, or leading the delivery of partnerships
Creating new initiatives to drive/deliver income growth
Working for a health or disability charity
Knowledge
Essential
Understanding of Charities Act, Fundraising Code of Practice, relevant sections of GDPR regulations and other relevant legislation and guidance
Best practice in corporate and community fundraising
Use of databases/CRM to support and drive fundraising
Understanding of Equality, Diversity and Inclusion principles and a commitment to apply them
This job description is not exhaustive and other responsibilities may be agreed as appropriate.
Benefits
- Holidays: 25 days annual leave in addition to eight bank holidays.(pro rata)
- Parking: free parking space at head office.
- Working patterns: flexible and hybrid working patterns are supported.
- Pension: enrolment in the People’s Pension plan after three months.
- Career development: you will have opportunities for mentoring and training to stay up to date with the latest fundraising trends.
CV and covering letter to be submitted to Lisa Davies, Chief Executive. Please feel free to contact Lisa for an informal chat.
Closing date for applications 7 October 2024
We are the only charity in the UK that offers support to families following a single ventricle diagnosis.
The client requests no contact from agencies or media sales.
Vacancy: Registration Officer
Reference: ARBRO0924
Location: Based in our Central London office; however ARB supports a flexible approach to hybrid working
Contract: Full-time, permanent
Salary: £27,000 per annum + excellent benefits
About Us:
ARB was established by an Act of Parliament – the Architects Act 1997 (the “Act”) – and is the statutory regulator of architects in the UK.
ARB’s statutory responsibilities are contained in the Act, and cover six main areas:
- Prescribing the qualifications needed to become an architect in the UK
- Keeping the UK Register of Architects
- Ensuring that architects meet our standards for conduct and practice
- Investigating complaints about an architect’s conduct or competence
- Making sure that only people on our register offer their services as an architect
- Acting as the UK’s competent authority for architects
Role Description:
The Registration Department is a close-knit team who manage our external clientele providing them with professional advice on the different aspects of registration.
From onboarding of newly qualified architects from the UK, EU or around the world to managing the assessment of competency where a person has been off the Register for more than two years and more.
Within this role, you will be supported and encouraged to use a proactive approach in delivering effective administrative processes and top tier customer service to all clients. This role needs someone with a meticulous eye for detail and organisational skills, who is a team player.
There is lots of support for successful candidates for this role as well as all necessary training relating to the role.
What we offer in return:
- A friendly and supportive company culture
- Generous salary,
- Pension and medical cover
- Great holiday allowance, plus an additional day to be used over the Christmas period.
- And much more……
The closing date is 7th October 2024 at 12pm.
Late or incomplete applications will not be considered.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Here at ARB, we are a small and diverse workforce we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.
ARB values diversity and is committed to working within the principles of equal opportunity. We therefore ask applicants to complete our Equalities Monitoring questions as part of the application process via this online portal. This information will not be viewed by those involved in the selection process, and it is not part of the selection criteria.
No agencies please.
About the position
The GMS Support Manager will be responsible for leading on the day-to-day operations of the Freedom Fund’s new Salesforce Grant Management System. The project to develop the new GMS is currently in progress, with user training expected to take place in January 2025 and the Go Live planned for February 2025. The transition to the new system will be a significant change in the organisation’s way of working; currently the Freedom Fund’s grant management process is manual and spread over multiple different platforms.
Initially, the focus of the role will be on supporting the Freedom Fund staff as they transition to using the new system, including assisting with user training and working with the implementation partner Hyphen8 to identify and resolve any issues that arise. Following Go Live, the GMS Support Manager will be responsible for leading on administration and maintenance of the system, requiring a good technical knowledge of how Salesforce works. The role will be responsible for user training and support, leading on staff consultation for future system developments and prioritising requests. The successful candidate will also act as the main point of contact between the Freedom Fund and implementation partner Hyphen8 for both ongoing support and future development phases.
Responsibilities
• Support the roll-out of the Freedom Fund’s new Grant Management System, including supporting Hyphen8 with user training and troubleshooting any issues that arise during the transition.
• Lead the day-to-day operations of the Salesforce system; including system performance, change control and user support
• Support the day-to-day administrative functions and configuration including user management, permissions, sharing rules, objects, fields, page layouts, record types, custom settings, reports and dashboards
• Be proactive in system maintenance including keeping up with Salesforce releases, features and best practices
• Be the key point of contact between Freedom Fund and Hyphen8
• Understand the Freedom Fund’s needs and work with Hyphen8 (as appropriate) and staff to meet changes
• Decide how best to direct the core support hours provided by Hyphen8 during version upgrades in order to achieve the best results
• Understand and own the Freedom Fund’s Salesforce architecture including the data model, integrations (including with the finance system), reporting and analytics
• Maintain data quality by monitoring data and addressing the procedural issues which lead to loss of quality
• Promote the use of Salesforce across the Freedom Fund, optimising the return on investment in this capability
• Interpret and prioritise requests for GMS development and support
• Work with colleagues across the Freedom Fund to understand business needs, finding a suitable mixture of support, challenge and direction to enable colleagues to get the most from the GMS
• Deliver end user support and training to help colleagues use the system effectively
• Ensure compliance with relevant data protection regulations and internal policies
• Train Freedom Fund IT Officer on core functionality of the new GMS
Qualifications and experience
Essential
• Entitled to work in London without work permit sponsorship is essential
• Experience of leading the day-to-day operations of a Salesforce system; including expertise in system performance, change control and user support
• Good knowledge of Salesforce features and functionality
• Good working knowledge of GMS/CRM principles
• Experienced in requirements gathering, analysis, solution design, and documentation
• Strong business analyst with ability to think critically and strategically when gathering and validating requirements
Desirable
• Experienced project manager
• Salesforce Advanced Administrator certification
Personal attributes
Essential
• Highly organised, with a meticulous and thorough approach to work
• Ability to see projects through from start to finish, managing time and tasks effectively with a varied workload
• Excellent communication, influencing and stakeholder management skills
Compensation
• £51,075 to £52,419 per annum for full-time (£34,050 to £34,946 per annum actual)
• 10% non-contributory pension scheme.
• 25 days holiday pro rata, plus public holidays.
The client requests no contact from agencies or media sales.
“As well as aiding my physical recovery, Day One was indispensable in helping me psychologically. Through Day One I was able to hear from others who had gone through major trauma. Seeing the stories of survival online, and talking to others who had experienced similar injuries, helped me manage my expectations. With this support, I was able to get my head around what my body had been through, and above all, stay optimistic… I’ll never be able to thank Day One enough.” [Extracts taken from Vikki’s story]
Day One Trauma Support is the only charity supporting all major trauma patients, regardless of their type of injury. A catastrophic event can change everything. Every year, across England and Wales, there are 20,000 major trauma cases and 16,000 deaths following injury. 30% of major trauma patients acquire a physical disability, and there is a 40% increased chance of mental health difficulties following major traumatic injury.
We are looking for a Data Officer to improve the use of data at Day One Trauma Support. If you would like to be part of a team that manages data to aid strategic decision making and evaluate impact, this could be the role for you!
The Role
This role will help the charity with data management of Services to provide the best support and service for people affected by catastrophic injury. Main duties will include:
- Ensuring data is accurate, relevant and kept securely and confidentially.
- Developing expertise in the charity’s database, guiding and training others in consistent use.
- Providing insightful data analysis and regular reports to aid strategic decision-making.
- Compiling surveys to capture, analyse and review feedback followed by presenting findings.
- Utilising data collection tools to measure, evaluate and communicate the charities impact.
The Person
We are looking for someone with experience of managing databases and CRM systems. You should be able to interpret and analyse data to present findings clearly and make recommendations via reports and presentations. You will be working with confidential and sensitive data, therefore a knowledge and understanding of relevant policies, processes and compliance is compulsory.
If this sounds like you, and you are eager to join the team at Day One Trama this could be the hugely rewarding next step in your career!
Why Day One Trauma Support?
Not only is Day One Trauma Support hugely passionate about the individuals whose life it changes every year, the charity also puts significant emphasis on staff welfare and offers all employees the opportunity to be part of an inclusive organisation with an approachable senior leadership team.
This organisation has a range of benefits and promotes a culture that ensures all staff feel valued and respected, but also supported in their roles. The charity is inherently flexible and offers variable working patterns and reduced hours for those that may need.
How To Apply?
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. The role is home based, but will require some travel to services and to meet the team in locations across the North of England. To register your interest please apply here, or for more information contact Jen, Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.