Customer Support Officer Jobs

Talent is everywhere, opportunity is not. The Talent Foundry (TTF), a UK education charity, bridges this gap and improves social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. Working with amazing partners, including M&G plc, Network Rail and the NHS we deliver industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Our values

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

You will account manage skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management (experience of line managing direct reports)
• Building exceptional relationships with our corporate partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised and not be fazed when your plans need to change to meet schools’ needs (you will always have a Plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure)
• Training budget

If you join our team, you can expect to receive feedback like this from our students: 

"I see the world of work from a much more different angle now. I was confused before the programme, and I now feel more confident to approach professional people and to engage in conversation with them." 
[Student, M&G plc programmes]

*Hybrid working

This is a hybrid role. You will be working from home and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you should consider what you feel is a reasonable commuting distance for the team days in London and visiting partner offices (of which the majority are in London).

To read the full job information pack, either visit our website or download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for including: 

• Account management - working with corporate funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management 

Job title: Employment Services Manager (West Midlands)

Location: Birmingham– hybrid working, with a minimum of 2 days a week in the office.

Salary: £35,000 - £39,000

Hours: 37.5 hours per week, with occasional evening or weekend work (TOIL provided)

Contract: Permanent

Language Requirements: Fluent in English

Overall purpose

Your primary responsibility will be to lead Breaking Barriers’ employment programme in Birmingham and the West Midlands, and support the Senior Employment Services Manager and Director of Services in ensuring high standards of quality and efficiency in the support we provide to clients.  

Working closely with the Senior Employment Services Manager, you will take ownership of delivery within this region and lead on the delivery of the contract, including maintaining effective external stakeholder relationships and providing accurate and timely reporting. You will line manage and support a team of Employment Advisers (“Advisers”), enabling them to provide high-quality support to clients and coordinate the day-to-day operational activity which keeps our programmes running.

You are a highly organised and effective worker who knows when to adopt a creative approach and when to follow the established process. You will have an empathetic manner, be willing to go the extra mile to support clients and be proactive in looking for ways to improve our service. Lived experience would be helpful but is not essential.  

In addition to exceptional people skills, you will be a strong communicator and possess meticulous attention to detail. You will be confident working autonomously, helped by excellent time management skills and the ability to prioritise and cope with interruptions.

You should have at a demonstrable track record of transferrable work experience in coordinating service delivery, projects or programmes, or another relevant field. Equally important is a demonstrable commitment to working with marginalised populations who face barriers to employment, particularly refugees. A strong interest in employability support and experience delivering employment programmes or careers advice would be a strong advantage. 

For our part, we offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference in people’s lives. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Which location you are applying for
• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Thursday 24th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Position: Campaigns Manager
Type: Full-time (35 hours a week), permanent 
Location: Office based in London with flexibility to work remotely 
Salary: £39,717* per annum plus excellent benefits  
Salary Band and Job Family: Band 3, Charity

*you will start at our entry point salary of £39,717 per annum, increasing to £42,199 after 6 months service and satisfactory performance and to £44,681 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.  

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.  

About this job 

With a new UK government, elections upcoming in Scotland and Wales, a new MS Society strategy in the wings for 2025, it’s an exciting time to join our campaigns team as we look to take our campaigning up a gear.

Whether it’s about making sure people access ground-breaking treatments, tackling the poverty people face when living with MS, or making sure the right support is there when people need it most, as our campaigns manager you’ll be leading a team to empower, inspire and mobilise our community to become change-makers.

Do you want to make sure our digital actions hit the right note, that our emails pack a punch, and we bring energy and creativity to our campaigning? Are you keen to lead a team where we will prioritise personal development and foster a culture which supports learning, innovation, testing and giving things a go? Do you want to support people living with MS to be more involved in our campaigns and embed co-production throughout our work?

If this sounds of interest to you, we’d be really interested in hearing from you.

Closing date for applications: 9:00 on Thursday 31 October 2024

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

To coordinate and grow York Mind’s community and events fundraising income through effective networking, event, and volunteer coordination.

This role sits within our Corporate Wellbeing Service team, where you will mainly work alongside our Head of Corporate Wellbeing Services and Corporate Fundraiser, to generate income for the charity through community engagement and events. You will be responsible for meeting the annual community and events income target. The role will require someone with strong organisational skills, and prior experience as a Fundraiser in another organisation. You will divide your time between developing, planning, and running events, supporting people to raise money on behalf of York Mind, and creating new relationships in the community, such as with schools and sports clubs. We have an annual calendar of both internal and external events, including our annual Mental Elf run, as well as challenges such as the York 10k and Yorkshire Marathon. Your role will be to fill events, and effectively steward and support people to raise as much money as possible through their participation. As part of your role in event coordination, you will be responsible for our fundraising volunteer base, including recruitment and effective utilisation of volunteers at our various events. Flexibility will be key, as some events happen on evenings and weekends. Another important part of this role will be engaging and developing relationships with community supporters. You should have strong interpersonal skills and enjoy getting out and about in the community (eg. sports clubs/community organisations) to grow our supporter base and look after those who we currently work with. Finally, the Corporate Wellbeing Services Team work collaboratively and therefore you should be able to work effectively as part of a team and be willing to support others in their roles to ensure the effective running of the whole department. For example, you may be involved in running campaigns and referring individuals to our training courses. This will require someone who is adaptable and supportive.

Join our client and assist the Cases Unit in upholding high standards of administration and justice within a leading professional regulatory body! Provide senior administrative support, including document management, stakeholder coordination, and meeting organisation to ensure the smooth operation of casework.

Role: Senior Administrator

Organisation type: Regulatory Body

Salary/rate: £19 per hour

Working arrangements: Hybrid (1 day per week in office)

Location: London

Employment type: Temporary

Working hours: Full Time

CLOSING DATE: CVs reviewed on rolling basis

About the role:

In this role, you will provide essential administrative support to a specialised Cases Unit, playing a key part in its day-to-day functions. Your responsibilities will include managing and organising case documents, coordinating meetings, facilitating communication with legal teams, and assisting in casework activities. Your attention to detail and organisational skills will ensure the efficient operation of the unit, contributing to the overall success of its work.

Key Responsibilities:

• Maintain and improve the Unit's document management system to ensure efficient tracking, retrieval, and organisation of casework materials.
• Manage and update key logs, including Excel spreadsheets, to support ongoing Unit activities.
• Prepare and organise evidence bundles using the case management system, including redacting sensitive information for review by the Independent Decision-Making Body.
• Communicate with specific Inquiry staff and the Solicitor to the Inquiry on administrative and case-related matters as needed.
• Keep detailed records of all communications related to the Inquiry and ensure the Unit is regularly updated.
• Attend meetings with key stakeholders like the Legal Services Board and Solicitors Regulatory Authority, taking and distributing accurate notes.
• Coordinate with third parties, such as tribunals, witnesses, and legal representatives, to ensure the smooth progression of cases.
• Schedule and organise meetings for the Unit, including internal meetings and external sessions with stakeholders.
• Take and distribute minutes from meetings with legal advisors, barristers, and other external contacts.
• Provide general administrative support, including managing casework tasks, preparing hearing bundles, and liaising with counsel and witnesses, often under strict deadlines.
• Handle inquiries via the central mailbox, draft correspondence, and manage routine telephone inquiries.
• Process invoices and purchase orders and maintain financial records using the organisation's finance system.
• Collaborate closely with other administrative teams, particularly those supporting the Independent Decision-Making Body.
• Assist in managing incoming communications and provide general support for the Unit, ensuring smooth day-to-day operations.
• Provide administrative support to the Senior Case Officer, Case Officer, and Director as required.

To be considered for the role, you will have the following skills, knowledge, and experience:

• Proven administrative experience, including managing mail, handling correspondence, drafting letters, managing records, and responding to telephone inquiries.
• Strong skills in both electronic and physical file management.
• Experience in effective diary management.
• Experience working in a regulatory, public service, or comparable sector, ideally within a professional body related to the legal profession.
• Familiarity with the legal profession or legal training, particularly understanding regulatory frameworks and case management processes.
• Experience updating databases and preparing case bundles.
• Knowledge of financial processes, such as invoicing and reconciliation
• Strong customer service abilities.
• Proficiency in IT, particularly Microsoft Office (Word, Excel, Outlook).
• High level of accuracy and attention to detail.
• Ability to work independently and manage tasks without supervision.
• Resilience and ability to work effectively under pressure.
• Strong written and verbal communication skills.
• Proactive and self-motivated with the ability to take initiative.
• Excellent organisational skills, with the ability to prioritise tasks and manage conflicting demands.

The successful candidate will be organised, detail-oriented, adaptable, and comfortable working both independently and as part of a team. They will have strong administrative skills and the ability to manage workloads under pressure, ensuring that all tasks are completed efficiently and to a high standard.

How to Apply:

To apply for the Senior Administrator role, please reply and upload your CV quoting reference SOH81490 and we can provide more information to you.

We eagerly await your response.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Learning and Development Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

We are seeking a Learning and Development Manager to work with the Director of Partnerships and Federation Development to develop an ambitious learning and development strategy for Emmaus UK.

As a hands-on Learning & Development Manager, you will play a critical role in developing the skills, knowledge, and capabilities of employees, companions, volunteers and trustees across the Emmaus Federation and within Emmaus UK.

Your primary focus will be on developing and delivering effective learning interventions, programs and initiatives that align with the goals of Emmaus and support the growth and development of its people.

You will have the opportunity to make a significant impact on the growth and development of employees, companions, volunteers and trustees, contributing to a positive learning culture, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of learning initiatives.

This role is home-based, with some travel required across the UK.

Who are we looking for?

We are looking for a high-performing Learning and Development Manager, with experience working in a learning and development role, including experience of delivering training in-person and online to a range of stakeholders.

The successful applicant will be able to deliver effective and engaging learning and development programmes and will have experience of identifying and analysing learning and development needs, developing relevant approaches and evaluating effectiveness, developing a strong culture of continuous improvement across Emmaus UK and the wider federation.

This is an exciting and rewarding role for someone who thrives working with different people and pursuing new opportunities.

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 5 days per week, Monday – Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Friday 1st November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 13th November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK.  This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.   

The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.

CSE are looking for an Intern to support the teams project development and fundraising activities. Providing support to colleagues in the development team, in the delivery of an effective and successful function of prospect research, project development, fundraising and bid writing. The Intern will also provide administrative support to the development team in the day-to-day maintenance of our systems i.e. tracking new opportunities, updating our contacts database and project staff CVs.

Pay and conditions

• The role is full-time (37.5 hours per week) 9 Months. 
• The salary for the Development Intern post will be £23,850.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• To undertake desk-based research (e.g. into funders or subject matter relating to bids) and assist colleagues in producing content for and compiling proposals, tenders and funding pitches.
• To make daily checks of contract finder and other funding portals, sharing relevant opportunities promptly with colleagues to assist quick decision making.
• To maintain CSE’s contacts databases – updating records and undertaking occasional systematic reviews.
• To interact with and update CSE’s development systems e.g. the development database (when bids are submitted or decisions are made), staff CVs, project descriptions etc.
• To write content that supports the development teams activities (short project summaries, staff CVs etc).
• To provide administrative support for wider development and fundraising activities such as coordinating meetings and events.
• To work closely with other staff within the development team to ensure effective workload planning, project development and delivery.
• To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• O’ Level/GCSE Maths and English.
• Good communication skills – in particular the ability to write well for a range of different audiences.
• Excellent attention to detail, a commitment to quality.
• Ability to present complex information in an accessible and appropriate manner.
• A commitment to CSE’s work and charitable mission.
•  Ability to maintain admin systems independently and accurately.
• Able to work independently and use own initiative.
• Confident, flexible and open approach to work and a willingness to learn and take on a variety of tasks.
• Highly organised at managing time and workload to meet tight deadlines.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Midday at 12 on Monday 21 October 2024 

Interviews are scheduled for Wednesday 30 October and Friday 1 November 2024 at our offices in Bristol.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

We are looking for a dynamic and strategic Communications Manager to join our Development and Communications Team. This exciting role includes overseeing the production of our supporter magazine, annual report and digital content. You'll get the chance to develop new communication strategies and be at the heart of communicating our impact. We would love to hear from you if you are interested in this role! 

Who we are

At UCCF, we are passionate about students reaching students with the good news of Jesus. For over 100 years, UCCF has equipped and empowered students to discover Jesus and live for Him on campus.

We seek to resource Christian Unions (CUs), which are groups of students from a range of local churhces who join together to help everyone at uni engage with the life-changing message of Jesus. 

Each year, tens of thousands of students hear the message of Christ through CU ministry. Together, we are reaching students for Jesus.

The details of the role

• Contract: Permanent
• Salary: £30,900 - £35,000 pa, depending on experience
• Role type: full-time (36¼ hours/week), but we are open to discussing the possibility of the role being part-time
• Location: Blue Boar House, Oxford (UCCF’s office). We offer a hybrid arrangement where Tuesdays are our core day for in person working, and team members have flexibility to work from home for two days a week.
• Holiday allowance: 30 days per year, plus 8 public holidays
• Start date: as soon as possible

All other terms and conditions will be explained at interview.

Nature and scope: As the Communications Manager will be regularly involved in contacting supporters, churches and other outside organisations, it is an occupational requirement that the post holder is a believer in Jesus Christ as Saviour, Lord and God, and is in good standing with their local evangelical church, thus being in fellowship with the world-wide Christian family. They are required to sign assent to the Doctrinal Basis, to participate in UCCF collective worship and prayer and to model Christian discipleship in public and private life.

Location Riddings Lighthouse, Derbyshire
Contract: Permanent, Full Time
Salary: : £26,500 - £28,500 per annum
Working Hours: 37.5 hours per week Monday to Sunday (5 days) acting as an emergency contact on a rota basis one weekend in four.

The Lighthouse retail portfolio prides itself on innovation and creativity ,offering the sale of preloved goods in an array of shops within local communities. Lighthouse retail has 34 stores across Derbyshire and Nottinghamshire run by paid staff and volunteers. Our retail vison revolves around ‘The People’ within the organisation with a view to invest and develop to reach our fullest potential.

The People Manager will be responsible for overseeing the staffing across each one of our stores, ensuring that shops are fully staffed day to day. They will need a practical and engaging approach to enable staff to thrive in their roles and feel supported to meet the charity’s vision and mission. They will work alongside the rest of the retail team ensuring the aims and objectives of the people strategy are achieved.

Key Tasks & Responsibilities
People Management

- Be responsible and accountable for the day-to-day operations relating to the people side of retail.
- Ensure the shop team and volunteer relationship is a professional and successful one
- Act as the first point of contact for the volunteer administrator in relation to volunteering matters and queries for retail.
- Effectively communicate any relevant information to all shop teams regarding updates, charity activities, incentives, and performance.
- Work closely with management and employees to embed changes and ensure solutions are realistic and sustainable.
- Be able to work closely with the retail management team including the retail sales manager to ensure the people side of the charity is not impacting sales.
- Overseeing the retail portfolio sickness and absence management including allocation and approval of annual leave throughout the year, forward planning contingency strategies ensuring shops are covered all the time even at short notice. Ensuring staffing hours do not exceed there’re banding allocation.
- Be competent in assisting with grievances, supporting with investigations and assisting with disciplinaries.
- Act as deputy safeguarding lead as and when required. Be able to act in an advisory capacity demonstrating a higher level of experience and understanding when dealing with safeguarding issues that arise.
- Be responsible for overseeing and leading with probation placements across our retail sites, acting as point of contact and ensuring that the relevant paperwork is up to date including the risk assessments for each placement.

People Development

- Ability to mentor and support staff through regular one to ones ensuring that they feel fully equipped to achieve optimum success in their work.
- Collaboratively with the HR team review and update the volunteer induction and training programme ensuring all aspects are relevant to the retail portfolio.
- Support staff with capability and performance issues including the management of their own staff issues such as, sickness, disciplinary, grievances and concerns through probation periods.
- Work closely with the retail management team on the delivery of innovative and interactive internal and external training to help staff develop their skill sets and achieve career satisfaction.

Recruitment & Onboarding

- Work closely with HR developing and implementing strategies to improve recruitment, attracting suitable staff, and retaining them.
- Ensure suitable and sufficient coverage of volunteer support in the retail portfolio.
- Lead on the recruitment of new staff members, being able to assist shop managers in developing better teams and building strong foundations in line with the people strategy and recruitment and selection policy.
- Ensure that new staff members are fully trained and placed in a suitable training store.
- Monitor and track performance throughout staff probation periods alongside the retail sales manager.

If you are interested in applying for this post, please click to apply to view the full applicant pack which includes the full job description and person specification.

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

About Us
Valley CiDS is an independent children and young people's charity based throughout Derbyshire and Nottinghamshire. As a Christian charity, we believe that by investing in the next generation we can make a positive difference to the lives of children, young people and families. We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops.

People and values are at the heart of who we are and what we do as charity and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging and Inclusion, we believe that everyone has a role to play in fulfilling our mission of 'Investing in the Next Generation' By joining us, you too, could play an important part in helping us to make a positive difference in the lives of children, young people and families through our many projects and initiatives.

Closing date: 15-11-2024

REF-217 451

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We have just finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

It is an exciting time to be coming into Lepra as we currently celebrate our organisation’s Centenary year this year. In 2023 we underwent a strategic review and developed our new 6-year global strategy to re-establish our work into the future. We are using our Centenary year in 2024 as a springboard to launch our new strategic period. Our new strategy will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from disability and discrimination.

Our Finance and Operations team plays a critical role in supporting the wider Lepra UK team with our finance and HR function delivering and supporting on all finance management processes and HR related support at all levels.  The Finance and Operations team has experienced staffing changes this year and with some staff looking to work part-time, an assistant position has become available to support both the Finance & Administration Lead and the HR and Executive Support Assistant Manager as well as the need for support with our office move.

Job Purpose

To support the Finance and Operations team which includes the HR function as well as coordinating the upcoming office move and facilities operations.

Working Relationships

→ For the initial six months you will report into the Director of Finance and Operations.

→ Working with all of Lepra UK on all matters regarding HR, Operations and Finance.

→ Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, HR & Executive Support Assistant Manager and Finance & Administration lead.

Key Responsibilities

Premises and Facilities Management

→ Point of contact for office queries from tenants and Octagon Management company and co-ordinate any necessary contractors (stock kitchen, keep shredding bins filled for collection).

→ Clear and sort any items in the loft storage area as required

→ Act as Fire Marshall

→ Collect and sort post

→ Point of contact for all Lepra UK staff regarding office bookings and office use

Finance

→ Logging all donations on CRM system including gift aid administration

→ Running any required reports

→ Payroll support

HR and Administration

→ Sending out appropriate induction email template to all new starters

→ Ordering any IT equipment or arranging current IT equipment for new starters to be configured and for IT to be couriered to new starter/ liaise with IT provider as required

→ Setting up induction training on our online training portal

→ Assisting in arranging induction meetings for new starters

→ Assist with travel and accommodation for colleagues and any visitors / Trustees

→ Arrange for printing and sending on any mailings to staff members

→ IT starters and leavers administration

Recruitment

→ Assisting in the formatting of job descriptions

→ Arranging for job advertisements to be sent to various recruitment advertisers and Lepra website

→ Liaising with Universities regarding intern/volunteer recruitment

 

General

→ This role sits within a busy finance and operations team which deals with Finance, Human Resources, IT, Governance and premises/facilities. In period of team staff absences, you will be expected to cover work tasks as appropriate

→ If you have spare capacity you will be expected to undertake any reasonable tasks within the team

Person Specification

Qualifications

Essential

· Graduate level or up to A’ Level with relevant work experience

 

Desirable

· CIPD or Finance qualification

 

Knowledge & Experience

 

Essential

· At least two years’ experience of Finance, HR administration or both

Desirable

· Experience in the charity sector

· Experience of working in a diverse and multicultural environment

· Experience of bias-free recruitment

 

Skills, Attitudes and Personal Qualities

 

Essential

· Strong desire to work in the charity sector

· Share Lepra’s values

· Highly organised

· Confident user of IT systems, including an aptitude for learning new skills

· Proactive and can multitask

 

Description

We are looking for someone who has passion for both business and data, ensuring that business systems, infrastructure and processes are functioning effectively and efficiently. You will be naturally curious and keen to encourage continuous improvement of systems.

Job Purpose: The role holder will ensure that business systems, infrastructure and processes are functioning as effectively and efficiently as possible. They will support colleagues to improve their knowledge and use Microsoft Office 365 (O365) and SharePoint/Teams and support with identifying new technologies that will enhance service delivery to YMCA customers.  

To review and replace business systems as YMCA East Surrey enters the next phase of digital transformation of integration of systems, cloud telephony and a business intelligence tool. This role will be an integral part of the transformation and onboarding new systems.  

 Hours of work:Part time 28 hours per week. Working pattern will usually be between Monday to Friday 9am to 5pm.

Location: YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.(pro-rata for part time workers)

The holiday year runs from 1April to 31 March each year.

Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery sites. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing Date :20th October 2024

Interviews:29th October 2024 

Main Responsibilities:

 · Colleague support and triage of O365 and SharePoint issues.  

· Train and support colleagues to maintain the SharePoint Intranet.   

· Train and support superusers across the different O365 business systems   

· Assist and lead the efficient delivery of ICT driven projects across the business through collaboration with internal and external partners/stakeholders.  

· Lead on the specific project of procuring and rolling out a new VoIP system across the whole organisation.

· Assist in the analysis of existing systems, identifying options for potential solutions and assessing them for both technical and business suitability. 

· Working closely together with the Senior Management Team and our IT Support Provider to ensure the technical viability of solutions.  

· Designing and overseeing test specifications and conducting rigorous testing before rolling out live systems  

· Support the Senior Management Team to determine budgets and time frames for implementation of proposed solutions.  

· Ensure system compliance with GDPR and follow the organisations Data Protection procedures relating to confidentiality.  

· Ensuring that implementation IT projects remain within agreed-upon budgets and time frames.  

· Identifying and managing IT risks and issues that impact business outcomes   

· Training users and creating instruction manuals for new or improved O365 systems  

· Researching and evaluating emerging technologies, including both hardware and software to improve efficiency and effectiveness of existing processes.

· Support managers to measure levels and activities and outcomes by collating data from different systems to demonstrate effectiveness and impact across all service areas.

· Attend system user groups and share learning and best practice.  

· Advise on IT solutions and software for the development of new sites and projects.   

· Attend contract review meetings with IT Support Provider, to help the HoCS to monitor their performance and resolve and contractual issues that might arise 

· Take responsibility for all IT hardware, to issue new equipment and to put in place arrangements for maintenance, repair and replacement where necessary and support maintenance of up-to-date asset register

· Take responsibility for drafting and reviewing relevant IT policies.

· Put in place the required systems and processes to achieve and maintain Cyber Essentials accreditation. 

· Manage all relevant software licences including O365 licences. 

· To produce monthly reports for senior management and to prepare proposals for new software where required. 

· Use Office applications such as Forms and Power BI to produce tools to help managers collect data and monitor and report on performance.

· To undertake such other tasks as may be allocated from time to time within your capabilities by the HoCS and CEO. 

· Any other duties are required to be performed within the grade and renumeration of the role. – this is mandatory

· We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

Are you driven by a passion for building inclusive communities and making a real impact?​

Do you have the organisational skills to turn ideas into action?​​

We’re looking for a Community Projects Coordinator to champion diversity and belonging among our unique members, who are students at the University of Exeter.​​

In this role, you’ll collaborate with student leaders from a range of backgrounds to create projects that celebrate diverse cultures and identities, empowering them to lead the change they want to see. If you want to play a part in ensuring our members Love Exeter, we want to hear from you!​

• ​Role: Community Projects Coordinator
• Hours: 35-hours per week (to be worked flexibly)
• Salary: £24,987.96 to £28,329.46 per annum
• Closing date: 28th October 2024 at 10 am​

Who are we?​

The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course.​

We have over 100 student groups and all of our work is led by, and in the best interest of, our members. The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference.​

We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment.​

If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.​

What will you bring?​

• You know how to build communities of people from diverse backgrounds and identities.
• You’ll have some experience in managing projects and programmes of activities.
• You’ll be able to be creative and insightful as you develop community projects.​

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

​Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience. 

Please visit our website to view our candidtae pack and the role profile.   

​How to Apply​​

Please visit our website, you will need to provide an up-to-date copy of your CV and answer the following question which relate to the role profile: ​

• ​Please outline why you want to apply for this role, including how your values align with the Guild.
• What skills would you bring to ensure that projects are managed effectively.
• Please outline your experience of working collaboratively with diverse members, volunteers, or communities.​

Please note:

We will contact you to let you know the outcome of your application. this can sometimes take a few days. Unfortunately, if we receive your application after the closing date, we will not be able to consider it.​​

Dates for your Diary​

• Closing Date: 10am, 28th October 2024
• Shortlisting: by 30th October 2024
• Interviews: 4th November 2024

We look forward to hearing from you. ​​

Title: Therapeutic Services Manager – Rainbow Mind LGBTQIA+ One to One Therapy Service
Hours: 37.5 hours p/w
Salary: £37,905 (PO2 SP35) - per annum
Reports to: CEO. The post holder will be a member of Mind in Salford’s senior leadership Team (SLT)
Employed and based at: Mind in Salford, The Angel Centre, Salford M3 6FA. Hybrid working is appropriate for this role.

Rainbow Mind (Northern Hub - Salford) is looking for a full time Therapeutic Services Manager to oversee our one-to-one therapy service.

We have recently received a large grant from the Lottery Community Fund to expand our service and further develop our bespoke therapeutic model.

We are looking for a visionary with expertise in therapeutic approaches and an unstoppable passion for LGBTQIA+ mental health. Someone who understands the health inequalities and barriers to accessing mental health services people from the community can face. Someone who is committed to change.

Overall Purpose of the Role:

• To effectively manage and provide strategic and operational oversight of the Rainbow Mind counselling service and development of service provision.
• To ensure delivery of consistent, high-quality counselling across the client cohorts, supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with BACP ethical guidelines and Rainbow Mind protocols.
• As part of the Senior Leadership Team, to contribute to Mind in Salford / Rainbow Mind’s vision, mission and objectives.

Main focus of the role:

• To lead, develop, coordinate, and represent Rainbow Mind’s counselling service internally and externally at Senior Management level.
• To conduct some clinical assessments and carry a caseload of counselling clients.

Benefits

• We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
• We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata). Further, an extra day annual leave for birthday.
• Staff members are granted an additional 3 hours per month as well-being time.
• Our social secretaries team organise regular well-being activities to help with staff connectedness.
• We have an internal learning management system with access to over 4,000 courses to continue your professional development and skills

If you have the right skill set and you are passionate about the work we do, we would love to hear from you.

Applications from people with lived experience of any of the identities and intersections that Rainbow Mind work with are particularly encouraged.

Closing date is Wednesday 23rd October 2024 at 5pm.
Interviews will take place on Friday 1st November 2024 at the Angel Centre.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Rainbow Mind has a strong commitment to achieving equity of opportunity and expects all employees to implement and promote its policy in their own work.

We understand that working for an LGBT organisation could impact on your identity, community and/or culture. If you would like to discuss this or any aspect of the role further, this will be possible.

Mind in Salford is committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.

We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.

No agencies please.