Customer Support Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Baytree Centre (registered charity no 1175145) is a women and girls social inclusion project based in the heart of Brixton, working to support local women and girls from some of the most deprived wards in Lambeth. Inspired by Catholic Social Teaching, we aim to build confidence and self-esteem, promote aspirations, broaden horizons, and help our beneficiaries to improve life chances for themselves, their families, and their communities. Our programmes include academic activities and education support; one-to-one coaching and mentoring; skills development; and positive and well-being activities.
Pivotal to the success and delivery of the Centre’s programmes is our Fundraising Team's work to fund our programmes.
Overall Purpose of Role
The Corporate and Individual Donor Manager will play a leading role in driving our fundraising strategy, cultivating and maintaining relationships with corporate partners and individual donors to secure vital funding for our programmes. This role demands a strategic thinker with exceptional communication skills and a proven track record in donor management and fundraising.
Key Duties & Responsibilities
Corporate Donor Management
- Develop and implement a targeted corporate fundraising strategy to significantly grow corporate donations.
- Identify and research potential corporate partners, aligning their CSR objectives with the mission of The Baytree Centre.
- Create compelling proposals and presentations tailored to corporate donors, highlighting the mutual benefits of partnership.
- Establish and nurture relationships with key decision-makers within corporations, ensuring ongoing engagement and support.
- Plan and execute corporate fundraising campaigns and events to drive donor engagement and increase contributions.
- Collaborate with the Communications Manager to create bespoke corporate sponsorship packages and marketing materials.
- Monitor and evaluate the success of corporate fundraising activities, adjusting strategies as necessary to achieve targets.
Individual Donor Management
- Develop and execute a strategy to grow individual donations, including major gifts, regular giving, and one-off contributions.
- Identify and engage potential individual donors through research, networking, and targeted outreach.
- Craft personalised communication plans to build strong, long-term relationships with individual donors.
- Organise and manage donor recognition programmes and events to acknowledge and celebrate donor contributions.
- Create and launch innovative fundraising campaigns, leveraging digital platforms and social media to reach a broader audience.
- Develop and distribute impactful fundraising appeals and newsletters to inspire and retain individual donors.
- Analyse donor data to identify trends and opportunities for growth, providing regular reports to senior management.
General Responsibilities
- Collaborate with internal teams to ensure a cohesive approach to fundraising and donor engagement.
- Stay informed about fundraising trends and best practices, incorporating this knowledge into fundraising strategies.
- Provide regular performance reports and updates to the senior management team.
- Ensure compliance with fundraising regulations and ethical standards.
Person Specification
- Knowledge and experience in working with the corporate sector
- Proven experience in corporate and individual donor fundraising, preferably within the charity sector.
- Strong understanding of the fundraising landscape and donor management principles.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build and maintain effective relationships with a diverse range of stakeholders.
- Strong organisational and project management skills.
- Proficiency in using fundraising databases and CRM systems.
- A proactive, results-oriented approach with the ability to work independently and as part of a team.
- Passion for the mission and values of The Baytree Centre.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Commercial Bid Writing
£60,000 - £80,000 per Annum
Location; Hybrid
United Response are not just a social care provider – We are a charity dedicated to championing the rights of people who have learning disabilities, Autism and complex needs to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
Key Purpose of the role
As a Head of Commercial Bid Writing, you will lead the bid writing team to write multi-million-pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.
Working closely with the Associate Director of Business Development, Senior Relationship Managers, operational subject matter experts you will ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes. You will articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand that will lead to significant income growth. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income. You will lead on the development of comprehensive blue prints for each of our contracts, which will include:
- Rigorous and comprehensive cost benefit analysis for all of our services and bids.
- Comprehensive budgets for bids to ensure that the ROI is met and that the contract is sustainable in the long terms.
- A full risk assessment for the contract to inform decision making for a bid no bid scenario.
Who you are
To be successful, you will have experience of writing bids and frameworks in the social care sector alongside the ability to lead on the development of comprehensive blue prints for contracts. You will have experience of leading and developing rigorous and comprehensive cost benefit analysis for multi million pound contracts and tenders and comprehensive budgets for bids to ensure that the ROI is met.
You will have leadership and motivational experience with a multicultural staff team with the ability to create a high performance environment, while setting and monitoring measures that reflect the corporate objectives and customer goals.
Please refer to the full Job description and person specification attached
Who is United Response?
United Response is a leading national charity. We were founded in 1973 with just one service in West Sussex. We now support around 2,000 people, work in 400 locations across England and Wales and employ more than 3,500 staff. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED.
United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and or physical disabilities.
We reserve the right to close this advert before the closing date - therefore don't delay, submit your application today!!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role will see the successful candidate manage and develop a portfolio of successful national events. You will be involved in all aspects of the project management cycle from marketing and participant recruitment to supporter stewardship and race day logistics. With support of the Senior Fundraising Manager (Events & Community) you will prepare and track budgets for your assigned events and continuously look for opportunities to improve income and participant retention.
The role requires a good attention to detail, strong prioritization skills, sensitivity and flexibility. Whether you come with direct events fundraising experience or have transferable skills that the role requires, we will support and develop you to excel in your role.
Meningitis Research Foundation is based in Bristol, but the role is flexible and is open to remote working with monthly visits to the office (this will need to be more regular during events season). We offer an annual salary of £23,000-£28,000 (job titles and salary banding currently under review), 6% employer pension contribution and employee assistance program alongside annual leave of 25 days per year. You will report directly to the Senior Fundraising Manager (Events and Community) within the Fundraising Team. This is a really exciting opportunity to join Meningitis Research Foundation and build a career with a world-leading charity working to defeat meningitis.
Key Responsibilities
· Manage a portfolio of national events including TCS London Marathon and Great North Run executing the planning, delivery and evaluation of these events
· Inspire individuals with a connection to the cause to take on events for Meningitis Research Foundation to support our vision of a world free from meningitis
· Deliver marketing and recruitment strategies to ensure we reach our targeted number of participants for each event
· Deliver best in class stewardship (across phone, email, SMS and post) to all supporters ensuring they have the best experience with Meningitis Research Foundation
· Work with the Senior Fundraising Manager (Events & Community) to ensure we maximize income potential from each event through improving key performance indicators i.e. average value
· Develop the events portfolio by evaluating and monitoring current products and seeking out new events when appropriate
· Manage relationships with external partners including event companies, logistical suppliers and fundraising platforms
· Work with the Communications Team and Senior Fundraising Manager (Events & Community) to identify strong supporter stories and PR opportunities
· Seek opportunities to share knowledge and learning with other members of the Events & Community Team
· Identify supporters with high value potential (i.e. corporate or major donor) and ensure they are shared with the Head of Fundraising
· With the support of the Senior Fundraising Manager (Events & Community) create and deliver budgets and KPIs targets for your area ensuring you monitor and report on progress against these budgets and KPIs
· Other duties as reasonable requested by the Senior Fundraising Manager (Events & Community) or Head of Fundraising
Skills and experience required
· Strong project management skills and the ability to work on multiple projects simultaneously
· Good organisational and administrative skills, able to prioritise, juggle multiple tasks and work to deadlines
· Excellent written and verbal communication skills
· Excellent attention to detail
· IT competent including Microsoft office package, Teams and Outlook
· Numerate, able to understand and manage financial information
· Experience managing external partner relationships
· Proven experience and current understanding of the events fundraising market
· Working knowledge of social media
· Experience using a CRM or database
· Effective team player with an ability to build effective working relationships
· Self-motivated and able to work on own initiative
· Ability to demonstrate our organisational values in all areas of your work
· Able to work occasional unsocial hours and a willingness to travel, occasionally overnight for events
If you have any additional questions please contact us for an informal chat.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is home-based within regular commutable distance to London and the Southeast
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Philanthropy and Partnerships Officer will be an adaptable people person, capable of developing meaningful and positive relationships with a variety of supporters and organisations. They will have excellent attention to detail and be comfortable learning and utilising data systems to inform donor outreach. They will seek to build successful and collaborative relationships within the Philanthropy and Partnerships team and the wider Major Giving and Partnerships team in addition to other internal stakeholders.
Principal duties include:
- Proactively cultivate and steward current, prospective and lapsed mid-value individuals and organisations to develop relationships, deepen connections, and secure mid-donor income.
- Work with the Philanthropy and Partnerships Manager to further develop and implement the mid-value giving strategy.
- Direct outreach communications including phone, email, letter, and face-to-face meetings with a large number of different mid-value supporters and prospects.
- Ensure useful, accurate and clear record keeping on the fundraising CRM (Salesforce) to allow us to identify connections and build our networks.
- Use multiple web-based data platforms to identify prospects, opportunities and trends as well as accurate reporting and analysis.
- Contribute creative and innovative ideas for developing and improving our mid-value donor journeys.
- Assist the organisation and delivery of events for the wider Major Giving and Partnerships team as required.
- Promote Sponsor a School (SAS) as a key product for mid-value givers and ensure SAS supporters have an excellent donor experience with Mary’s Meals.
- Contribute to income and expenditure budgets and forecasts.
- Collaborate with other teams including Supporter Care, Marketing and the Grassroots team to ensure high-quality stewardship and acquisition of mid-value donors.
- Be prepared to act as an ambassador for Mary’s Meals at public and Mary’s Meals organised events, and to deliver pitches, speeches or presentations to a wide range of audiences.
- Travel as required to meet supporters or attend events.
Please see the recruitment pack for full list of duties and further information by selecting the Charity Job apply button.
Please note that this is a fixed-term contract for 8 months, starting September 2024
Location: Flexible with some paid travel to London (if based outside of London)
A little bit about the role
We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.
The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.
We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.
Some key responsibilities include:
- Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently
- Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)
- Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.
A little bit about you
The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
Closing Date: 26th July
Contract: This is a fixed-term contract, covering maternity for 12 months. Part-time, job share over 3 days.
Application Process: Please ensure you apply with a supporting statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Do you have e-commerce, administration and marketing experience and a passion for shopping? Could you inspire Alzheimer’s Society supporters to buy exclusively designed Christmas cards, branded merchandise, and assistive products to help people living with dementia from our Online Shop and catalogues?
This is an exciting, fast-paced, and extremely diverse role with a high level of responsibility, creative input and exciting opportunities for learning and development.
As part of this small but ambitious team, your role will be responsible for supporting key aspects of Commercial Trading activities with a specific focus on: Dealing with inbox queries, delivering exceptional supporter care, and managing and maximising internal and external relationships. Internal process support, updating and optimising online shop and maximising fundraising opportunities.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- Demonstrate a passion for e-commerce and merchandising the current range and bestsellers as well as searching for new products and opportunities.
- Experience in copyrighting and ability to be creative and confidently write compelling copy for products to entice supporters to buy.
- Experience managing an e-commerce shop both front-end (marketing) and back-end (stock management).
- Skilled administrator able to raise purchase orders, process invoices, monitor budgets and act as the first point of contact for customers, suppliers, and other stakeholders.
- Be able to give and receive feedback, prioritise your workload and make decisions based on data or insight.
- Be a keen problem solver, capable of working under their initiative whilst collaborating with colleagues.
- Strong team player, helping to track sales, respond to market changes and deliver on targets.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders and customers.
- Excellent IT skills and extensive experience/knowledge of using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the community we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
"Your support has been incredible. You are probably and will always be number one in the list of people who made a positive impact on his life" KEEN London parent. Our Service Coordinators change lives - could you?
KEEN London is a small but growing charity. Our vision is that every child has the chance to enjoy sports and leisure activities and none are left behind due to disability. Demand for our service is high: currently, over 100 families across London are members of the KEEN family and we provide over 4,000 hours of supported care every year to disabled children, who we call our ‘athletes’. As part of a small team, you have the chance to make a real difference in the lives of children with additional needs.
We're seeking an enthusiastic and proactive individual to join our team in the role of Brent Service Coordinator. This position plays a pivotal role in the development and delivery of our unique, beloved 1:1 sessions for children with additional needs. We're looking for someone who is not only self-motivated and highly organised but also possesses experience working with disabled children in various settings, including play, educational, or social care, with a specific focus on autism and learning disabilities. Your passion for providing top-quality activity and support services to our children and families is paramount.
Every week during term time, children aged 5-11 attend our 90-minute KEEN London sports and games sessions, where they receive personalised support from our dedicated team of volunteer coaches. Our Brent site is the newest addition to the KEEN London community and you'll play a crucial role in its continual development. We have just completed our two year pilot and are looking for a candidate to build on this foundation. As the Brent Service Coordinator, you'll be solely responsible for the front line delivery of the Brent service: planning, safety, and creating a fun and inclusive environment for all. This will involve working closely with our athletes and their families, supervising our team of volunteer coaches and engaging with the local community. Additionally, you'll oversee the organisation and execution of off-site trips and contribute to the organisation of our annual residential trip.
You'll be working closely with our Head of Operations and Fundraising Manager to capture our impact and promote our services effectively. It's essential that you embody KEEN London's values of inclusivity, compassion, commitment to high standards, trustworthiness, respectfulness, accountability, and above all, fun.
If you're an enthusiastic individual with a passion for promoting fun and active experiences for disabled children, we'd love to hear from you.
Role type: Permanent
Hours: Part-time, 21 hours, to include every Saturday (9:30 am - 14:30 pm) during school terms (and some outside term time).
Salary: £27,300 pa, pro rata’d (£16,380 for 21 hours)
Reports to: Head of Operations
Location: Office in N4 Saturday venues in Wembley region, Hybrid working arrangements available
Closing date: 5 July 2024
Responsibilities:
Delivery of core services
● Ensure the safe and effective running of weekend activity sessions in your area of London (every Saturday during term time)
● Ensure the safe and effective running of other services in development
● Plan, risk assess and deliver offsite trips
● Act as Child Protection Officer and First Aider for activities in your area
● Manage the session and lead volunteers in the delivery of a varied programme of activities
● Contribute to the development and delivery of new services
Service Delivery Admin
● Analyse attendance, service delivery and impact data
● Communicate with families about upcoming sessions and other information
● Update existing athlete profiles and create profiles for new athletes
● Proactively manage and prioritise the athlete waiting list
● Work to promote services in your local area
Volunteer Coordination
● Liaise with the Volunteer Manager regarding volunteer attendance
● Brief/debrief volunteers every session, including information on children, safeguarding and health & safety procedures
● Pair volunteers with athletes every week, matching volunteer experience with athletes' need
● Plan and deliver a high-quality activities programme for each weekend session
● Support Volunteer Manager to deliver volunteer training sessions on occasional weekday evenings
Required Experience and Skills
Essential Skills
● Experience working with disabled children specifically including autism and learning disabilities.
● Knowledge of safeguarding and child protection legislation
● Excellent time management skills
● Strong communication skills
● Ability to remain calm in a crisis and handle difficult situations
● Ability to work independently and as part of a team
● Ability to monitor and maintain safe working practices
● Data input and analysis
Desirable Skills
● Experience managing a team of volunteers
● Knowledge and experience in CRM systems
Benefits
Benefits
Company Pension
Employee Assistance Programme
22 days annual leave, in addition to bank holidays (pro rata)
Birthday Leave
Subsidised social events
Subsidised eye tests and glasses
Employee Loan Scheme
Disability Confident Employer
Season Ticket Loans
Closure of office between Christmas & New Year period (typically 3 days, not taken from annual leave
entitlement)
Flexible working options
Training and development to support your learning and growth
Free tea and coffee in the office!
How to Apply: email your CV and supporting statement to us by midnight on 5th Juky 2024. If you're feeling creative, sending us a video as your supporting statement is more than welcome
Every child has a chance to enjoy sports and activities, and none are left behind due to disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Finance Officer to join the team in our London office (Hammersmith) on a permanent, full-time basis.
You will have a proactive approach with the motivation and ability to work autonomously, under minimum supervision, exercising personal judgement effectively and referring matters where appropriate.
You must be able to communicate complex financial information to non-finance colleagues and build relationships across different functions.
You will have working knowledge of a fundraising database, especially for running reports, checking information and managing Gift Aid.
Your responsibilities:
- Manage and maintain the Hansa accounting system, ensuring that the system is complete, accurate and up to date.
- Manage and execute bank and balance sheet reconciliations including prepayments and accruals, analysis of Just Giving, interest, and the interface with the Supporter Database.
- Perform journal entries and corrections. Investigate and resolve discrepancies in Hansa, as appropriate, and close off at month end.
- Reconcile the finance system against the donor database and agree changes to be made with the database team.
- Collate the Gift Aid claims and perform quality control. Train, support and audit the Fundraisers to ensure that Gift Aid is maximised and correct.
- Protection of Maggie’s assets including income and fixed assets by reconciliations and proper recording, and supporting members of staff to follow the correct procedures according to the Finance Manual.
- Support Treasury and cash management and ensure that investment income is optimised by keeping the accounting system up to date and accurate.
- Assist in preparing the Maggie’s management accounts from Hansa. The management information must be accurate, timely and relevant on a monthly basis or as required.
- Assist in the annual external audit, and provide information for the Auditors as required.
See the full job description below for all responsibilities.
Essential skills and experience:
- Part-qualified accountant, or AAT qualified.
- 3 years' experience of using a computerised financial accounting package.
- English and Maths Standard Grade or Nat 5.
- Experience of Hansa accounting system.
- Experience of Charity CRM fundraising database.
- Experience in budget operations and financial reporting.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
- a unique, experiential induction based in one of our centres
- a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
- a competitive holiday entitlement
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Events Fundraiser
Salary: c£30,000 (depending upon experience)
Team: Fundraising
Hours: 37.5
Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)
About Shooting Star Children’s Hospices
We have an exciting opportunity for an Events Fundraiser to join our Events and Specialist Projects team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
We are looking for an enthusiastic and motivated Events Fundraiser to support the delivery of our annual calendar of events which includes the London Marathon, Swim Serpentine, Action Challenges and our Choose your own Challenge programme.
The Events Fundraiser will be responsible for managing the portfolio of challenge events including the marketing; on the day delivery; first class stewardship and participant support from sign up to event completion and volunteer recruitment and management.
Due to the nature of our work, you will be required to attend some events and meetings throughout our catchment area which can be during weekends, early mornings or evenings.
About you
You will have experience in planning and organising fundraising events (ideally challenge events), customer service and of working as part of a team in an office environment. You will also have an ability to remain calm and focused under pressure to achieve results in a positive and solution focused manner.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
Battersea has been here for dogs and cats for over 160 years, and the need for our services, expertise and impact for animals has never been greater. We provide expert care to dogs and cats who need us by rescuing, rehabilitating and rehoming animals at our three centres across the Southeast by our c600 staff and 600 volunteers – we have cared for over 3 million vulnerable animals. We also share our knowledge and resources with animal rescue organisations around the world through our Academy and grant making Global Programmes, and campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Our new organisational strategy means that we will help even more dogs and cats and their owners across the UK around the world.
This is a great opportunity to join us as our Head of Human Resources. This is a key role for us, working closely with the HR Director, Head of Learning & Organisational Development, Directors and senior colleagues across Battersea on the planning, implementation and embedding of Battersea’s People Strategy and providing strong and inspiring leadership to our HR team to ensure a proactive, values focused and valued HR function that is a key enabler of the strategic and operational priorities of Battersea. As an active and collaborative member of Battersea’s organisation-wide Senior Leadership Team you will provide expert insight, guidance and leadership on significant cross-organisational initiatives and you’ll be an active visible champion of D&I, engaging senior colleagues and staff at all levels to help us in our journey to become a truly diverse and inclusive organisation.
There has never been a better time to join us, helping us to achieve our ambitious new strategy to be here for every dog and cat.
Please note this is a full time post with 50% office presence as minimum.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 8th July 2024
Interview date(s): w/c 15th July 2024 (1st round); w/c 22nd July 2024 (2nd round)
For full details, please download the recruitment pack.
To apply, please head on over to the Morgan Law website.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
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The client requests no contact from agencies or media sales.
We are looking for a training and development lead who will design and implement our training and conference programmes. You will work with legal and community organisations to understand their legal needs and tailor the training to give lawyers and advisers the tools they need to help their communities. You will develop resources and training that are practical, holistic and comprehensive and delivered through a range of online and in person methods.
We already have established conferences and a training programme, working with partner organisations to deliver excellent resources but there is a need to develop this further. You will be supported in the role by the Events and Communications Coordinator.
You will be passionate and enthusiastic about access to justice with a training and development background. You will lead on the development of a new range of resources for the wider access to justice community with a focus on housing issues. You will also work closely with other staff to re-imagine and represent existing content in new ways. As LAG is at the heart of the social justice lawyering community, the successful candidate will work closely with our partner organisations.
Principal duties and responsibilities:
- Plan and manage a comprehensive training and conference programme.
- Identify and utilise the most appropriate platforms for delivery of different activity (e.g. in person, e-learning, webinar, podcasts) to make the most effective use of resources and meet customer need.
- · Work with subject matter experts, curating and creating content as needed.
- · Work with and develop relationships with lawyers and advice organisations and community groups to understand their learning needs.
- To develop digital content of the training materials, event video production, design brochures and training materials and keep these up to date and relevant.
- To be the first point of contact and provide first line support for all training and learning.
- Produce project progress reports and regularly review the project plan and budget..
- Support the administration and organisation of all learning and development programmes and events (virtual and in-person) and gather evidence and feedback to measure outcomes and impact of L&D activities.
- Arranging online and in person seminars, conferences, and training.
- Develop a marketing strategy for training and build a social media profile.
- Work with the LAG team to maintain a positive work environment and establish a culture of learning
This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post holder.
Please see the attached job pack for full details and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EMPLOYMENT SPECIALIST ROLES (multiple openings across mild to moderate or severe mental health conditions)
Twining Enterprise supports people across North & West London with mental health challenges to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.
We are now looking to recruit a number of professional and self-motivated Employment Specialists to join our dynamic and high performing teams in Harrow, Hounslow and Hillingdon. You will provide an employment support service to help people with mental health conditions gain and sustain paid employment.
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing. We are strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.
Job title – Employment Specialists (multiple openings across primary and secondary care)
Salary - £29,432 – £32,760
Responsible to – Team Leader
Location – Harrow, Hounslow and Hillingdon
Contract – Permanent, full time
JOB PURPOSE
To inspire people with mental health conditions to progress, and to gain and sustain paid employment. Some Employment Specialists will support clients with common (mild to moderate) mental health conditions (e.g. anxiety, depression), whilst others will support clients with more severe and enduring mental illness (e.g. schizophrenia, bipolar, personality disorders).
Depending on what clients are right for you to work with, you will either work across the local NHS primary or secondary care network alongside NHS clinicians to secure client referrals.
To work with clients with more serious mental illness, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives. Although you will receive full training and support, it’s important you are aware of the potential impact this may have on your own mental wellbeing.
All Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
Responsibilities and Duties
1. Engage a caseload of clients with mental health problems and establish trusting, collaborative relationships to support them into employment in line with contract targets and IPS fidelity.
2. Assess clients’ employment support needs; implementing and adjusting employment plans as necessary to support each client’s desired outcomes along IPS requirements.
3. Develop and deliver a range of practical services to meet clients’ needs including career guidance, job searching, CV preparation, interview skills, individual coping techniques or work coaching.
4. Build a constant flow of referrals to ensure a dynamic caseload.
5. Conduct weekly employer engagement activity in line with IPS Fidelity.
6. Understand the complex issues a client may face, recognise holistic support needs and work in conjunction with clinical staff.
7. Facilitate access to expert financial advice on welfare benefits and ‘access to work’ resources.
8. Provide support and reasonable adjustments if required, to employed clients to support them to stay and progress in work.
9. As requested, attend clinical team meetings to provide advice and information on employment and IPS.
10. Collaborate with community partners to raise awareness of employment and mental health issues and promote access to the service.
11. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.
12. Update and maintain NHS database (IAPTus).
13. Receive regular supervision and training to meet individual, team and organization’s needs.
14. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
15. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.
16. Perform other tasks as required by your manager.
PERSON SPECIFICATION
Essential Knowledge, Skills and Abilities we will shortlist you on.
We are also interested in transferable skills and experience which could support your attributes in these areas.
· Understanding and experience of the support needs of people with mental health conditions in finding, returning to/retaining mainstream employment.
· Knowledge and experience of working in a health or social care setting.
· Able to present confidently to external stakeholders and partners at various levels.
· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (training will be provided).
· Experience of effective diary management, prioritising tasks and working to tight deadlines.
· Proven ability to work effectively and be accountable in an outcome-driven environment.
· Strong client needs assessment and action planning and competent in accurate record keeping and casework administration.
· Excellent computer skills including ability to utilise database and Microsoft packages.
· Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.
· Ability to think creatively to provide solutions for clients and provide excellent local partnership work.
· Willingness to travel in designated London Borough.
· Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.
Desirable Experience and Skills
· Experience working in an IPS or employment and disability service.
· Experience working in a mental health setting.
Attitudes
· Positive, professional, and self-motivated
· Dynamic personality, confident engaging with a range of stakeholders to promote the service.
· Strong belief in the value of employment in supporting good mental health.
· Empathetic and person centred.
· Committed to equality of opportunity and diversity.
· Open to feedback and proactive in addressing self-development.
· Proactive in managing one’s own health and wellbeing.
ABOUT TWINING ENTERPRISE
Who we are
Twining Enterprise exists to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer. Our tailored practical employment support doesn’t just help with work-related goals, it improves our clients’ wellbeing and lives.
We are one of London’s leading mental health employment charities. We provide life-changing support to 2,000 Londoners with mental health problems every year. Our clients regularly tell us that our support has helped them achieve progress they didn’t believe was possible.
How we work
Individual Placement & Support (IPS) is an internationally recognised and evidence-based supported employment intervention. IPS is regarded as the most effective and efficient way of helping people with mental health issues into competitive and sustainable employment.
Twining was the first non-NHS provider to be awarded Centre of Excellence status for its IPS service in Barnet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our teams are made up of people who are committed to our ambitious goals – you do not need to be degree educated to secure a role, but you should be able to demonstrate a combination of experience and competence that meets the requirements of the role. Previous experience in business development, sales, or account management role required and ideally experience in the automotive industry or working with SMEs is advantageous. Experience in managing client relationships and partnerships at a mid or senior level and able to contribute constructively and generously as part of a wider team. You must be passionate about driving growth and making a positive impact through strategic partnerships. Able to thrive in a dynamic and fast-paced environment, with the ability to adapt to changing priorities.
You will be responsible for:
- Growth (income, partnerships, promotion, participation and advocacy) in a designated geographic territory, or sector, within the UK automotive industry
- Identifying and pursue growth opportunities spending 60-80% of your time ‘on the road’ visiting and pitching new prospects and existing partners, and attending networking and industry events
- Agree new income-generating partnerships ensuring Ben’s employer proposition, fundraising events, products, and campaigns are consistently promoted to all employees
- Deliver targeted income growth by agreeing and facilitating corporate donations and fundraising to support our ambitious plans based on defined KPIs and targets
- Develop and maintain strong relationships with key stakeholders within automotive companies and other industry organisations
- Collaborate with internal teams to develop tailored solutions and proposals that meet the needs of potential partners
- Stay abreast of industry trends, market developments, and competitor activities to identify strategic opportunities and challenges
-
Research, qualify, prospect and pitch potential business opportunities with mid and senior level contacts in SLT, HR, People and Health & Wellbeing and relevant functions
-
Develop and execute strategic plans to achieve revenue goals and targets
- Build and maintain a balanced pipeline of prospective clients and partners through proactive networking and relationship-building activities
- Lead the development and presentation of proposals, pitches, and partnership agreements in line with Ben’s strategic ambition
- Negotiate and agree ad-hoc and continuing corporate donations and fundraising in line with individual, team and organisation targets
- Monitor and evaluate the effectiveness of growth strategies and initiatives, using a ‘test and learn’ approach to ensure maximum success
The client requests no contact from agencies or media sales.
Leading the way in resident empowerment Watmos' unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people's lives.
This role involves providing a community engagement service and administrative support in association with the Senior Community Engagement Officer (SCEO) and residents. You will support the SCEO to develop and maintain resident engagement routes and assist in producing and disseminating key performance indicator information.
The ideal candidate will have experience working with local communities to achieve positive outcomes and a background in housing or administrative roles. They should excel in written and verbal communication, interpersonal relations, report writing, organisation, negotiation, IT and possess strong customer service skills.
Job Purpose
- Provide administrative support and service to the Senior Community Engagement Officer (SCEO) and residents in respect of consultation and community development.
- Support the SCEO to develop and maintain resident engagement routes including the Resident Voice database in addition to other meetings/events.
- Assist the SCEO in producing and disseminating KPI information as necessary.
- Provide a responsive highly supportive and proactive administrative service as required to SCEO.
- Assist the SCEO to prepare and present reports, in a timely fashion, as required.
We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.
In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Conference Organiser and Business Development Coordinator
(Fixed term for 12 months maternity cover)
Salary: £35k per annum
Location: Hybrid - Home-based & WC2A (min 1 day a week)
Hours: Full time - Monday to Friday 9.00am to 5.30pm (with some out of hours work and travel)
The role:
Working as part of a small team, the Conference Organiser and Business Development Coordinator responsibilities include but are not limited to:
- Coordinating the planning, management, relationship coordination, creative development and delivery of the SCTS Annual conference.
- Maintaining and monitoring the society’s annual conference budget.
- Explore & identify new income streams for the annual conference.
- Create and sell sponsorship packages to medical companies.
- Ensuring the design and delivery of the exhibition floorspace.
- Create themes & graphic designs for conference advertising material.
About you:
We are looking for an organised, accurate and effective multitasker and team player who can demonstrate hands-on experience in planning, coordinating and delivering conferences and / or large events along with coordinating all of the financial and sponsorship aspects of these.
You must also be a proactive, innovative, team-worker with good communication skills who can work collaboratively with many stakeholders.
Willingness to learn new skills and software is key, as is experience with finance and accounting software such as Xero.
About us:
The Society for Cardiothoracic Surgery (SCTS) is a professional society for all healthcare professionals involved and interested in cardiothoracic surgery.
This role supports the main purpose of advancing science in the field of cardiothoracic surgery for the benefit of the public by encouraging and promoting excellence in the practice of cardiothoracic surgery.
The SCTS Meetings team is responsible for organising and delivering the SCTS Annual Conference for all categories of professionals including Consultants, Medical Practitioners, Nationally Appointed Surgical Trainees, Trust appointed doctors and Nurses and Allied Health Professionals.
The team work flexibly from home and on site at least one day a week (but more will be required for initial training) at our office based in the Royal College of Surgeons of England in Central London.
How to apply:
If you are interested in this role as set out in the role profile and can meet the requirements detailed above, then we would love to hear from you straight away as applications will be considered on a rolling basis. Please note that you must be available to start work in July.
To apply for the role, please send your CV along with a covering email that sets out how your skills and experience would help you to meet the role specification.
SCTS is committed to equality and creating an inclusive and diverse culture. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us.
Information about SCTS and its work can be found on our website.
Interviews (via Zoom): TBC
Please note if you have not been contacted by the end of July then your application has been unsuccessful.
No agencies please.
The client requests no contact from agencies or media sales.