Customer support jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional Grants Commissioning Manager (Scotland), with a focus on Faslane. This is a senior management role working as part of the Grants team within the RNRMC at a time when the Charity’s strategy has a real focus on beneficiary need and impact, managing RNRMC commissioned grants in Scotland, ensuring that the funds are awarded in accordance with the Charities Values and Outcomes Framework.
The role will work strategically with The Director of Relationships and Funding to support and deliver the charities funding plans for Scotland and support the Head of Commissioned Grants with all elements of the commissioning cycle including understanding need, designing projects, performance management of delivery and reporting of impact. Working with internal and external stakeholders, the role will involve the oversight and good governance of grants programmes to ensure quality, evidenced outputs, and value for money of projects.
In addition, you will lead and manage the Grants Administrator (Scotland, taking responsibility for actively and proactively supporting them to achieve in their post.
About the RNRMC
RNRMC is the Navy’s principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow.
Experience and Background
You will have previous skills and experience in working with a wide range of stakeholders across the statutory and third sector and possess the ability to inspire confidence, provide credible leadership, build and maintain relationships plus motivate and drive towards delivery of change at pace. In addition, you will have excellent interpersonal skills, be diplomatic and approachable with a strong ability to communicate verbally and in writing.
You will be a confident manager able to adapt to a changing environment with strong problem-solving skills and excellent judgement alongside a meticulous, accurate and disciplined approach to work. You will also possess good organisational skills and be able to prioritise a varied and busy workload and deliver to deadlines. You will be self-motivated and enthusiastic, be able to think strategically to resolve problems and make recommendations and present options for approval.
Please see the job description for full details on the duties and responsibilities.
Benefits
30 days holiday plus Bank Holidays
Hybrid working – 60% in office and 40% home working
Employee Assistance Programme to give you confidential support 24 hours a day
Life Assurance (after one year’s qualifying service)
Private Healthcare Scheme (after one year’s qualifying period)
A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period)
Enhanced Maternity Leave Package (after 2 year’s qualifying period)
Hours of Work
Hours of work are 35 hours per week, 09:00 – 17:00 Monday to Friday.
We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working.
Salary
The salary range for the post is between £ 43,500 to £ 51,100 per annum, according to skills and experience.
Pre-appointment Checks
The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a Disclosure Check and additional security checks as required.
Please provide a covering letter detailing how your skills and experiences match the requirements for the role.
The client requests no contact from agencies or media sales.
About Us
The Royal College of Radiologists (RCR) is the leading membership body for doctors specializing in cancer treatment (Clinical Oncologists) and medical imaging interpretation (Radiologists). We support our members throughout their careers, enabling them to make a significant impact on patient lives.
Role Overview
As the Sales and Partnership Lead within the RCR Learning team, you will be instrumental in securing additional income for the College through sponsorship and exhibition partnerships. Your primary focus will be on achieving sales targets and delivering exceptional service to expand our network of long-term partners.
Key Responsibilities
- Achieve Income Targets: Ensure financial goals are met through effective sales strategies.
- Product Knowledge: Develop a thorough understanding of RCR’s events and offerings.
- Sales Pipeline Management: Maintain and promote opportunities for sponsorship and exhibitions.
- Market Research: Conduct competitor analysis to enhance our offers and pricing.
- Negotiation: Lead negotiations to overcome barriers and secure sales.
Requirements
- Proven Sales Experience: Demonstrated success in meeting significant income targets.
- Market Research Skills: Ability to analyze market trends and improve existing offers.
- Negotiation Expertise: Experience in managing and pricing corporate sponsorships and partnerships.
- Commercial Acumen: Strong business sense to identify and capitalize on revenue growth opportunities.
Why join us:
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (up to 60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.
Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.
Main Purpose
The Volunteer Coordinator is responsible for coordinating volunteer recruitment and selection, using innovative opportunities to engage with others and encourage participation. The postholder will be involved in all elements of the volunteer journey, including recruitment, selection, training, stewardship, recognition and exit; whilst maintaining accurate records within the volunteer management system.
The Volunteer Coordinator will also support staff with the management of volunteers, in their areas, helping to resolve day-to-day issues encountered by volunteers, and build and maintain engaging relationships with volunteers, ensuring they have a positive and meaningful experience.
Working with a range of teams across three sites , the Volunteer Coordinator provides expert support and guidance to staff on the effective stewardship, engagement and management of volunteers. They will also work with colleagues to identify and develop opportunities for volunteer involvement, matching volunteers to need.
This role requires high levels of emotional intelligence, creativity, drive and initiative, and a positive attitude to working with a variety of people at all levels. This role may involve occasional evening and weekend working, with some travel across three sites. This post is subject to a successful DBS check.
To enhance the health, heritage and well-being of the local community, with a special focus on supporting cancer patients.
The client requests no contact from agencies or media sales.
Part time opportunities with a new project at CPSL Mind.
CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.
Smoking Cessation Advisors
Hours: Part-Time, 22.5 Hours per week, Monday – Friday
Contract: Fixed Term Contract to 31st March 2027
Salary: £28,071.00 per annum FTE (£16,842.60 per annum actual)
NJC Salary Scale Point: 18 (April 2024)
Location: Based in our Cambridge office with travel across Cambridgeshire and with the option for hybrid working.
About CPSL Mind
Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.
About the Role and the Project
We are seeking motivated and enthusiastic individuals who will be responsible for coordinating and providing a flexible solutions-focused service to those accessing existing CPSL Mind services. This role requires a proactive, “can do” approach that focuses on innovative approaches to supporting people to achieve their goals around a healthier lifestyle. Working alongside colleagues already providing mental health support to individuals through existing services, this role will provide assessment and specialist support, alongside the trusted professional.
This service is aligned to smoking cessation principles as outlined by the National Centre for Smoking Cessation and Training (NCSNT).
You should be passionate about promoting positive mental health, have excellent verbal and communication skills along with the confidence to promote Smoking Cessation messages, and the service internally and externally.
Closing date: 22nd April 2025
Interviews: To be advised
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.
No agencies please.
We are 4 Day Week employer
Purpose of the role
To lead on corporate partnerships and support the other areas of income generation, including trusts and foundations fundraising and service development. This role will have a national remit and work closely with Brook’s Executive Team and colleagues across the organisation to support business growth and innovation through effective management of existing and new partnerships.
Essential criteria
- Proven experience of securing effective and successful corporate partnerships within the charitable sector.
- Significant experience of securing funding and generating income through charitable trusts, foundations or other funding bodies and partnership working.
- Outstanding communication skills at all levels, with the ability to build successful relationships with a range of partners, including corporate/ business partners
- Good financial understanding and ability to develop and present budgets and financial information.
- Knowledge of corporate/ charitable relationships and the added value these can bring to both partners.
To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.
About the role:
- Hours: Full Time 37.5 Hours per week
(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)
- Contract: Permanent
- Location: Liverpool OR London
- Salary: £37,000 (Plus LWA if applicable)
- Closing date: 30/04/2025
- Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
About Brook:
Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.
Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.
We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.
Benefits of working for Brook:
- 4 Day Week (Working 20% hours less without salary decrease)
- Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
- Sick pay (from 3 up to 12 weeks fully paid)
- Flexible working
- Gratitude scheme
- Assisted purchase scheme
- Cycle to Work up to £1k
- Employee Assistance Programme (EAP)
- Long service awards
- Maternity and paternity pay
- Pension scheme – with contributions matched up to a maximum of 4%
- Training and development opportunities
- Coaching
Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.
Please note: internal applicants with live sanctions will not be considered for this role.
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.
Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.
Thank you for your interest in working for Brook.
Brook Safeguarding with Purpose
Working with People Safely. Safe Place, Safe People.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Purpose
The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.
This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing.
As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.
Key Responsibilities
Operational Leadership & Organisational Strategy
- Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
- Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
- Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
- Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
- Lead on operational planning, resource allocation, and impact measurement.
Programme Delivery & Impact
- Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
- Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
- Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
- Identify and mitigate operational risks that could affect programme delivery.
Financial & Resource Management
- Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
- Ensure financial policies, processes, and controls are in place and adhered to.
- Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
- Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
- Support the development of business models, funding strategies, and income diversification.
Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)
- As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
- Provide training and guidance to staff on safeguarding responsibilities and best practices.
- Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
- Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.
Human Resources, People Management & Wellbeing
- Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
- Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
- Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
- Promote staff wellbeing, fostering a positive and supportive working environment.
- Line manage operational staff, providing leadership, mentoring, and professional development opportunities.
IT Infrastructure, Systems & Data Management
- Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
- Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
- Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
- Identify and implement digital solutions to enhance operational effectiveness.
Governance, Risk & Compliance
- Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
- Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
- Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
- Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.
Facilities & Office Management
- Oversee the management of charity premises, assets, and office operations.
- Ensure facilities are safe, secure, and compliant with health and safety regulations.
- Lead on business continuity planning and disaster recovery strategies.
Person Specification
Essential Experience & Skills
- Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
- Strong understanding of programme management, financial oversight, HR, IT, and governance.
- Demonstrable experience of managing budgets using complex Excel spreadsheets.
- Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
- Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
- Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
- Strong policy development and implementation skills, ensuring compliance and operational efficiency.
- Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
- Experience working with Boards of Trustees and governance structures.
- Excellent risk management, problem-solving, and decision-making skills.
- Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.
Desirable Experience & Skills
- Experience in charity fundraising operations.
- Knowledge of GDPR, data protection, and cybersecurity best practices.
- Understanding of health and safety, facilities management.
Personal Attributes
- A strategic thinker who can balance day-to-day operations with long-term vision.
- A collaborative leader who values teamwork and inclusivity.
- A proactive problem solver, able to manage multiple priorities in a dynamic environment.
- A strong commitment to the values and mission of the Katherine Low Settlement.
Further Information
·Katherine Low Settlement is committed to Diversity, Equity and Inclusion
·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check
·You will adhere to matters of confidentiality concerning this role and the KLS team
The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Wildlife Fundraiser
No experience necessary!
Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Are you looking for an exciting opportunity that allows you to integrate your passion for nature with your exceptional communication skills?
If you don’t have fundraising experience… don’t worry, this is an entry-level role and full training will be provided! A company van is just one of the amazing benefits you will receive as part of your role… so apply today!
The ideal candidate will be based in the advertised location, and will attend venues within an hour's drive of the advertised area. Please only apply to this vacancy if you are based within a 10 mile radius of the advertised location, unless you are in the process of relocating.
Position: Wildlife Fundraiser Horley
Ref: APR20255349
Location: Horley
Salary: £25,847.00 - £27,594.00 per annum
Contract: Permanent
Closing Date: Sun, 4th May 2025. We reserve the right to close this recruitment at any stage once we have made a hire.
The Role
Each day you will travel to different venues, set up an attractive fundraising stand, and spend the day actively engaging with members of the public, spreading awareness about our conservation efforts and inspiring individuals to become lifelong members.
Don't worry if you're not a wildlife expert yet – you will be provided with comprehensive training to equip you with all the knowledge you need. Plus, you'll enjoy the added perk of a company van, with fuel and parking costs paid for.
What's even better? You'll have the flexibility to choose a contract between 3 to 5 days per week, and enjoy the stability of a set salary, rather than working on commission. With 34 days of annual leave (including bank holidays) and opportunities for sabbaticals, we value your work-life balance and well-being.
What do current employees say about this fantastic position?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ Fun, challenging, requires resilience, great colleagues.’ - Membership Fundraiser - Current Employee
But it's not just about the benefits – it's about the impact you'll make. Join a team that's dedicated to preserving nature and inspiring others to do the same. Your role will be pivotal in driving positive change, and you'll have the support of a diverse and inclusive community every step of the way.
About You
What we need from you:
• A passion for conservation (no prior knowledge required);
• Resilience
• Ability to work to targets;
• A driver's licence valid for use in the UK;
• Happy to work 3 out of 4 weekends;
• Happy to travel (on average) an hour away from home each day;
• Willingness to work outdoors and independently;
• Fundraising/Sales and Customer Service experience (desirable).
Whether you're from a hospitality, customer service, sales, or volunteering background, we're more interested in your negotiating/storytelling skills and enthusiasm than your previous experience.
If you're ready to embark on an exciting journey and help create a world richer in nature, apply now! You will be asked to upload your CV and complete a short online application form once you select 'apply'.
We are looking for starters to join the team across the next few months. If you have any questions, please don't hesitate to reach out to the dedicated Resourcing Advisor when you apply.
Additional information
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
The Charity is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
Please note that we are actively recruiting for this vacancy and reserve the right to close once sufficient applications have been received.
The charity are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, the team need more people on nature's side and more diverse people. People of colour and disabled people are underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. You can contact the team to discuss any additional support you may need to complete your application.
Before applying for this role, we recommend reading through the candidate guidance notes once you have been redirected. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
Are you looking to apply your administrative skills in a role that truly makes a difference? We have an exciting opportunity for an Employee Access Assistant and Driver based near Stevenage.
In this role, you’ll support a visually impaired Guide Dogs Employee and Guide Dog owner, helping them perform their duties effectively through a mix of remote and in-person support. In-person support will be required once or twice a week locally in Stevenage involving tasks such as providing sighted guidance to navigate unfamiliar environments, helping with access to systems on a laptop, or describing the layout of rooms at events.
Your Microsoft Office expertise will be put to great use as you assist with a variety of administrative tasks, including document formatting, PowerPoint presentations, and note-taking. Your eye for detail will ensure that all documents are clear, accessible, and well-organised.
You’ll also help with travel arrangements as and when required, including collecting the employee from home and going to train station or providing a lift from their home to various Guide Dogs sites. A full, clean driving license and access to a vehicle are essential. You’ll provide sighted guidance, ensuring the employee can navigate unfamiliar environments with confidence. As the employee is a Guide Dog owner, being comfortable with dogs and helping with their care, such as exercise, will be part of the role as well.
Your excellent communication skills and person-centred approach will be key in building a close, trusting relationship with the employee. Flexibility will also be crucial, as you’ll need to adapt to changing tasks and demands.
This role requires the ability to work under pressure and take initiative, managing your workload efficiently. Whether assisting with travel, preparing documents, or providing sighted guidance, your proactive attitude and organisational skills will be key to your success.
You will be fully trained in tasks such as sighted guiding and how to work confidently around a Guide Dog, ensuring that you feel supported and equipped, even if you haven’t had experience in this space before. We are committed to making sure you feel comfortable and encouraged in this unique role.
The role is 35 hours per week, Monday to Friday, 9am to 5pm. Occasional flexibility will be required to work outside of core hours, including weekends and overnight stays.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you require any accessibility support to apply or would like an informal conversation about the role, our friendly recruitment team is ready and waiting to help.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description and candidate pack. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
The client requests no contact from agencies or media sales.
Would you like to use your research knowledge and your organisational skills to support groundbreaking and meaningful scientific progress?
We're looking for a Research Grants Co-ordinator to join our Research Grants team at the Motor Neurone Disease (MND) Association.
This is a great opportunity to play an important role in the work of the MND Association: to fund and monitor high-quality research that makes a real difference to people living with and affected by MND.
Key Responsibilities:
As Research Grants Co-ordinator, you'll help to co-ordinate our competitive funding rounds and to support the ongoing grants within our research grants portfolio. You'll ensure the applications process runs smoothly and fairly, while providing essential support to applicants, grant-holders and colleagues.
- Play a key role in the research grant application process, ensuring a high standard of governance
- Source qualified peer reviewers and manage communication with them
- Compile accurate minutes of Research Advisory Panel meetings
- Provide constructive and timely feedback to grant applicants
- Support colleagues with the organisation of meetings of the Research Advisory Panels
- Ensure grantees and their institutions adhere to the conditions of their grants
- Support the grant reporting and progress review processes
- Ensure all financial records of grants are accurate
- Provide clear and timely updates on the research grants portfolio
- Co-ordinate the Association's Open Science responsibilities, including open access funding requests
About You:
You'll bring a strong foundation in biological science and a good understanding of the research funding landscape. You'll be confident working with information, able to manage your time well, and enjoy working collaboratively.
- BSc (Hons) in a relevant biological science
- Knowledge of grant application and research funding processes
- Ability to retrieve information and compile reports from relevant online information sources
- Strong understanding of the academic research environment
- Excellent written and verbal communication skills
- Good IT skills, including Microsoft Office
- Able to build effective relationships with a range of stakeholders
- Strong time management and attention to detail
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: 1 day a week office attendance in Northampton (Flexibility to attend the office more regularly on occasion may be required to meet business needs.) We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- BSc (Hons) in a relevant biological science, ideally with relevant research experience at Masters or Doctoral level
- Knowledge of research grant application and funding processes
- Ability to retrieve information and compile reports from relevant online information sources
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This Research Grants Co-ordinator role is based in Northampton with hybrid working options. You'll report to the Research Grants Manager and work closely with colleagues across the Research and Innovation Directorate. Occasional travel to external meetings is expected.
If you're ready to contribute to an organisation that funds importantresearch, we'd love to hear from you.
Apply now to join us as a Research Grants Co-ordinator and help the MND Association to make a difference through our funding of research.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising ASSISTANT
JOB DESCRIPTION AND PERSON SPECIFICATION
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 has enabled us to address both questions. By combining our strengths and expertise we are now the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors and patrons, from Sir John Major and Marsha De Cordova MP.
We are looking for a driven, committed, and creative individual to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful and a key support within the fundraising team.
The Fundraising Assistant will play a crucial role in the future growth of our charity and the impact that we can achieve through partnerships for people with sight loss. You will be a key part of a growing fundraising team providing support across the team.
Responsible to
Individual Giving Manager
Direct reports
None
Working hours and contract
This is a permanent full-time role (35 hours per week). We will consider part-time and flexible working arrangements.
Salary
£25,000 per annum
Location
Central London with some remote working. A minimum of two days required in the office, 50 Leman Street, London E1 8HQ.
Start date
As soon as possible.
Role Responsibilities:
Individual Giving
- Support the Individual Giving Manager with day-to-day communications with our donor base, including timely database administration to capture communication preferences and personal details.
- Support the Database Manager with data and financial processes, including recording and batching donations, generating reports, contributing to supporter journeys and reconciling income.
- Undertake research into new projects and areas of fundraising and highlight areas of potential opportunities to raise income and ensure continuous supporter engagement.
- Liaise with design and print suppliers to deliver appeals and other campaigns.
- Support the Individual Giving team in-person in the office, with the processing of direct marketing appeal responses, including banking of donations and sending thank you letters.
- Work with the Individual Giving Managers to implement supporter journeys to encourage further support to the organisation.
Events and Community
- Use a CRM database to effectively administer and manage event and community activities.
- To be an ambassador at all events, supporting the delivery of our vision and ensuring that the charity’s profile and reputation are enhanced.
- Work with the Events and Community team to send out literature and parcels to community groups and event participants in an efficient and timely manner.
- Researching and sourcing event materials and fulfilling event packs when required.
- Support with logistics for virtual and in-person events as required.
Wider fundraising
- Answering inbound calls as part of the head office call team, at least two days per week, and responding to or triaging enquiries to be resolved in a timely manner.
- Working with suppliers to help design, proof and order new and replacement fundraising materials (fundraising packs, t-shirts, collecting boxes etc) as necessary.
- Act as the first point of contact for external enquiries and manage internal post, including sorting incoming post and organising outgoing fundraising post from head office.
- Work with the Communications team to ensure social media posts and other promotion opportunities are carefully planned and well executed.
- Work alongside the high value team Partnerships Assistant on key events and appeal tasks when required.
- Provide general administration support across the fundraising team as required.
- Contribute to the overall fundraising strategy as a member of the Fundraising team. Share learnings and points of interest in team meetings, as well as work-based updates.
- To work in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.
Person specification:
Desirable skills, knowledge & experience
- Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders.
- Proven ability to engage, inspire and enthuse a range of supporters.
- A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
- Excellent interpersonal skills with the ability to build rapport.
- Creative thinking, imaginative and entrepreneurial attitude towards fundraising.
- Strong project management and prioritisation skills.
- IT literate with experience of Word, Excel, PowerPoint, Publisher, Outlook, and databases.
- A commitment to our values: Together we are bold, tenacious, informed and optimistic.
- Experience of using a CRM database to support relationship management.
- Understanding of the charity sector and associated fundraising technique.
Personal qualities
- An understanding of and commitment to blind and partially sighted people.
- A passion for fundraising and wanting to make a difference. Someone who is keen to succeed and keen to demonstrate their abilities.
- Highly organised with the ability to juggle several deadlines at the same time.
- Positive, confident and enthusiastic.
- The ability to use initiative, common sense and solve problems.
- Self-motivated, team worker with ability to work autonomously as required.
- Willingness to work flexibly where required.
- Approachable, creative, ‘can-do’ attitude.
- Excellent attention to detail.
- Comfortable with managing day-to-day routine tasks, in addition to prioritising ad hoc tasks when required.
- A growth mindset.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as the charity develops, the needs of the team evolve, and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Application process:
Please submit a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying for the role (two pages maximum), with the subject ‘Application for Fundraising Assistant’
The interview process is as follows:
- 1st Interview: Online with recruiting manager and fundraising colleague.
- 2nd Interview and an informal meeting with colleagues: Face to face in London E1 with line manager and other members of the fundraising team.
Application process:
Please submit a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying for the role (two pages maximum), with the subject ‘Application for Fundraising Assistant’
We are interviewing on a rolling basis and will close the role as soon as we have found the right candidate. Early application is advised.
The interview process is as follows:
• 1st Interview: Online with recruiting manager and fundraising colleague.
• 2nd Interview and an informal meeting with colleagues: Face to face in London E1 with line manager and other members of the fundraising team.
The client requests no contact from agencies or media sales.
Background
Women for Women International invests where inequality is greatest by helping women who are forgotten — the women survivors of war and conflict.
In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International’s Stronger Women, Stronger Nations Programme.
They form support networks, are equipped with the skills to earn an income and save and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over 570,000 women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous.
This is an exciting time to join the team where the role will be a part of a small, very busy and dedicated People, Capability and Culture (PCC) team focusing on the UK and Germany. The role will be the first point of contact with employees and third-party providers. They will provide advice and support on a number of people and culture systems, processes, IT and travel. They will undertake a variety of HR and Operations administration duties, in keeping with employment law, charity policies and procedures, to support the UK and Germany (DE) Team.
This role with work closely with the Head of PCC & Operations to focus on:
• The coordination of recruitment working with the UK and DE hiring managers. This includes job postings, advertisements, PCC prescreening, scheduling interviews and liaising with candidates.
• Being responsible for managing the Diversity Monitoring process for all recruitment activities.
• Onboarding and welcoming of new recruits; drafting contracts, setting up profiles on BambooHR, ensuring the process is completed in a timely and welcoming way.
• Liaise with hiring manager on the new persons induction, set up meetings and have an onboarding pack ready to send and be completed. Follow up on key documentation and policies have been read and signed.
• HR operation projects and initiatives, induction, probation, sick leave, staff development, employee administration, policies and procedures, compliance monitoring and offboarding.
• The maintenance of all HR operations electronic systems in the UK and Germany to ensure all information is updated and accurate, and staff understand how to use the system.
• Take minutes of meetings as and when required, meeting the deadline in sending out the minutes.
The role will also focus on office management of the UK Head Office, this includes office maintenance issues, Health & Safety Compliance matters and other relevant areas requiring support as required. Liaising with our IT support team on maintenance of laptops and setting them up for new staff. Be the point of contact for staff office resources, supplies and equipment requirements.
Has excellent communication skills, including written and verbal to engage with employees and third-party providers. Is proficient in using HRIS software to manage employee data and produce reports. We are looking for someone to join the team who has the ability to identify issues and problem solve, be creative and can build and manage successful relationships with a variety of stakeholders. Previous charity sector experience and someone who can speak German (both verbal and written) is desirable.
Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity. Applications are welcomed and encouraged from all interested parties.
All our staff are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive.
To learn more about the power of women for women, please go to our website or social media pages.
To apply please complete an online application form on our website. Please can you let us know if you will need reasonable adjustments for the interview.
The closing date for applications is Monday 21st April 2025 18.00.
You will have an opportunity to attend a Q&A with the Head of People, Capability, Culture and Operations on Thursday 10th April 2025, 9.00 – 9.45am.
If you are interested in attending, please contact HR via the UK Recruitment email address in our Women for Women International UK website.
1st Interview will be online on Monday 28th April 2025.
2nd Interview will be on Tuesday 6th May 2025, 9.00 – 13.00 and will be in person at our Head Office, London.
The client requests no contact from agencies or media sales.
Job description
The main purpose of this role is to provide energy advice to householders by telephone and email and to provide information to help householders/clients to access appropriate support. This role also requires you to maintain accurate and detailed records of all interactions with clients.
Pay and conditions
• The role is full-time (37.5 hours per week). However, we will consider applications from a minimum of 22.5hrs per week.
• The salary for the role will be £25,750 rising to £26,739 after 6 months
• You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
• To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.
• To record client details and use own knowledge to assess help and support needed.
• To refer clients onto other support organisations in their area as appropriate.
• To identify energy improvements that can be made to clients’ properties and refer to installers who can fit them.
• To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• To be familiar with and adhere to advice line protocol, processes and procedures.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
• Minimum Maths/English GCSE or equivalent.
• Experience of giving advice, customer service or helping others in some capacity.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Skilled in use of MS office applications including Word, Excel and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available from our CSE website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification. CV’s will not be accepted, please complete the application form and send to our Centre for Sustainability jobs inbox.
The closing date for applications is 5pm on Wednesday 23 April 2025.
Interviews are expected to take place Wednesday 30 April and Thursday 1 May, though this is subject to change.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for an experienced social and digital media professional to join the leading international horse charity World Horse Welfare.
The Social and Digital Media Officer plans, creates and publishes the charity’s social media and digital communications, ensuring accurate content and the right brand look, feel and messaging. Working to the Head of Communications and with the wider team, you will organise and proactively seek out stories and other content from across the charity to engage audiences through our digital media channels, including social platforms, the website and email. A key part of this role is testing and refining approaches to increase reach, engagement, website traffic and donations and to rigorously monitor and evaluate results to inform further activity.
We are looking for someone who has experience in the management of social media channels, a passion for social and digital media with a creative approach to engaging online audiences. You will possess first-rate written and oral communications skills, digital content creation including images and video, excellent attention to detail and the ability to write quality copy in a variety of styles quickly. You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary. Equine knowledge and experience is highly desirable.
The role is based in Norfolk and is a hybrid split of 2 days in our head office in Snetterton and 3 days at home. You may be required to attend events around the UK and visit the charity’s four rescue and rehoming centres to gather content.
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year). Death in service, free parking and bike to work scheme.
World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.
World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Huddersfield Mission as our Centre Manager!
Huddersfield Mission is the foremost voluntary organisation in Huddersfield and wider Kirklees that works with people who are experiencing significant poverty, homelessness, poor mental health or addiction issues. We support about 1000 different people every year.
Are you a proactive and values-driven leader ready to oversee the daily operations at Huddersfield Mission? We are looking for a skilled individual to ensure our services run smoothly and continue to provide vital support to the Huddersfield community.
This crucial role demands excellent communication skills and the ability to design and implement effective processes to help others achieve and work more effectively. As Centre Manager, you will play a key part in implementing policies and procedures, ensuring compliance with Health & Safety and Volunteering guidelines, and co-leading on Safeguarding.
You will lead our operational teams, including café, premises, and room hire services, to deliver exceptional service while contributing to plans for future growth.
As a key member of the Huddersfield Mission Management Team, you will collaborate closely with the Chief Executive, Advice Service Manager, Board of Trustees, and sub-committees, contributing to the strategic direction of our organisation.
This is a fantastic opportunity for a proactive leader who thrives in a dynamic environment and is deeply committed to making a meaningful difference in the lives of people in Huddersfield.
Employee Benefits
- Attractive Salary with Contributory Pension
- Employee Support Scheme
- Subsidised Meals
- Friendly and Committed Team
CV without a covering letter will not be considered
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About BeyondAutism
We are experts in delivering autism education services from pre-school to 25. BeyondAutism is a nonprofit organisation, driving change in the world of autism education to ensure autistic children and young adults access an education which empowers a life full of choice, independence and opportunity. We do this by creating positive educational experiences, training for the professional team around a child, and information, resources and support for families and carers. Our services: We deliver rapid and sustained outcomes in our Early Years’ service by working with parents and children together. Empowering parents to feel resilient and confident in meeting the needs of their child leads to aspirational, informed choices creating a positive and successful step into primary education. Our schools and Post-19 service have a specialist curriculum that ensures sustained success beyond the age of 25, setting children and young adults up with the skills and independence to lead a life of their choosing. By teaching them the academic and life skills they need and through the promotion of a happy, caring environment, we nurture the confidence, independence and self-belief to enable them to make the most of the next stage of their life or education. We also work more widely, activating networks and building local capacity with our solution focused Outreach team. Our unique BeyondAutism Fast Responder® service works at the point of crisis to change the national picture and reduce school placement breakdown.
Our values
At BeyondAutism we are: Dedicated to delivering excellence Developing expertise, outstanding services and positive engagement, always seeking to go above and beyond expectations. Committed to Behaviour Analysis, underpinned by the science of Applied Behaviour Analysis and Verbal Behaviour Contributing to research and ensuring our staff continually develop and share best practice that ensure aspirational outcomes are achieved for autistic individuals. Respectful Embracing diversity, showing integrity, acting with compassion and always treating people with dignity. Proud to challenge Listening, changing thinking, shifting attitudes and educating.
Job overview
The Digital and Content Manager is responsible for the development and execution of BeyondAutism’s digital strategy, ensuring all online content and campaigns support the organisation’s strategic goals. The role owns and manages all digital platforms, including the website, email marketing, paid advertising, and social media (Bluesky, Instagram, LinkedIn, Facebook), ensuring content is engaging, optimised, and aligned with BeyondAutism’s brand identity. This role works closely with the Outreach and Revenue Marketing Manager (ORMM) to ensure digital content and campaigns are effectively aligned with lead generation, outreach, and revenue-driving activities. Together, they will develop, execute, and optimise digital strategies that drive MQL to SQL conversion, audience engagement, and brand awareness.
What we can offer you
You can find a very rewarding career with BeyondAutism. As well as being part of a team delivering lifechanging services, we offer multiple and generous benefits to employees.
Pension scheme *
We offer a competitive pension scheme via salary exchange of 3, 4 or 5% and match your contribution.
Hybrid and flexible working
Charity staff have the option of hybrid and flexible working. To be agreed with HR and the department head.
Season ticket loan *
We can loan you the cost of your season ticket, repaid through monthly salary deductions for the period of the season ticket or less. Maximum period 12 months. Maximum loan £5000.
Bicycle loan *
We can loan you the cost of purchasing a bike for the purpose of cycling to work. Up to a maximum value of £1000, repayable over a period of 12 months or less.
Continuing Professional Development (CPD)
Further education opportunities including Masters, RBTs, diplomas and certificates; and opportunities for membership for relevant professional bodies.
Professional Membership fees
Reimbursement of the cost of annual professional membership fee where continued membership registration is a requirement of your role.
Onsite counsellor
One counsellor working across our sites offering confidential 1:1 counselling sessions.
Perkbox
Access to an online perk scheme which gives you your pick of over 200 great discounts and freebies such as a free monthly hot drink from Cafe Nero, discounts on high street shopping and great price cinema tickets.
Employee Assistance Programme
Free access to a 24/7 confidential counselling support, including opportunity for face-to-face support.
Employee Referral Programme
Generous £400 thank you payment when you refer somebody into one of our open vacancies.
Eye care vouchers
Vouchers to cover the cost of an annual eye examination and single-vision spectacles, if needed.
Benefits marked with (*) are contractual benefits open to staff who have been in post for three months or more.
About the role
Channel ownership and development
- Develop and execute a digital and content strategy that aligns with BeyondAutism’s overall marketing objectives.
- Actively manage and grow the website, social channels (Bluesky, Instagram, LinkedIn, Facebook), and email database, ensuring all content and contact lists are up to date.
- Own the technical maintenance and development of BeyondAutism websites (WordPress), working with external developers when required.
- Ensure all digital activity is integrated and aligned, supporting schools, outreach, fundraising, and admissions.
- Stay up to date with platform algorithms, trends, and best practices to maximise engagement on both paid and organic content.
Website and SEO management
- Manage the BeyondAutism websites, ensuring they remain compliant, up to date, user-friendly, and optimised for conversions.
- Apply SEO best practices (both technical and onsite SEO) to improve website visibility and search rankings.
- Develop and update landing pages to support marketing campaigns and lead generation.
- Liaise with external agencies as needed to enhance website functionality.
Social media and digital engagement
- Develop and implement a content plan for Bluesky, Instagram, LinkedIn, and Facebook.
- Ensure consistency in tone of voice, brand messaging, and content quality across all digital platforms.
- Actively monitor, engage with, and grow BeyondAutism’s online community. Track and analyse engagement metrics to refine social media strategy.
Email marketing and CRM integration
- Plan, create, and send email marketing campaigns via Mailchimp and Raiser’s Edge.
- Develop segmented audience lists to deliver personalised, high-impact content.
- Set up automated email sequences to nurture leads and encourage engagement.
- Track and optimise email performance (open rates, CTR, conversion rates).
- Ensure email and digital activities integrate with Raiser’s Edge for CRM tracking and reporting.
Paid advertising and Google Ad Grants
- Manage Google Ad Grants, ensuring compliance and maximisation of the allocated budget.
- Set up, manage, and optimise PPC campaigns across Google Ads and social media platforms.
- Continuously track performance and adjust campaigns to improve cost-per-click (CPC) and ROI.
Reporting and analytics
- Establish KPIs for each digital channel in agreement with the Head of Marketing & Communications.
- Monitor website, email, social media, and PPC analytics, converting findings into actionable insights.
- Provide monthly performance reports, assessing the return on investment (ROI) for campaigns.
Marketing and outreach campaigns
- In consultation with ORMM, lead on digital marketing campaigns to drive leads, registrations, and awareness.
- Implement digital aspects of the lead generation strategy, including Lunch & Learn webinars.
- Consider the customer journey and experience in all digital marketing activity.
- Support fundraising and outreach teams in promoting campaigns through digital channels.
- Ensure that all digital marketing campaigns align with BeyondAutism’s wider strategic objectives.
Team and stakeholder collaboration
- Work across the organisation to ensure all digital and content needs are met and incorporated into the overall strategy.
- Act as a subject matter expert for digital marketing tools and software, upskilling the wider team.
- Work closely with external agencies, designers, and developers as needed.
- Line manage the Marketing & Communications Officer, ensuring alignment with digital priorities.
General responsibilities
- Adhere to BeyondAutism’s Safeguarding Policies.
- Work within the organisational Diversity Policy to promote equality of opportunity for all learners and staff, both current and prospective.
- Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with learners, parents and colleagues.
- Adhere to policies as set out in the staff handbook.
- Comply with the Data Protection Act/GDPR.
- Undertake other reasonable duties related to the job purpose required from time to time.
What you will bring to the role
We are looking for passionate and dedicated professionals who want to make a truly positive impact on autistic peoples' lives. Working as part of the Marketing and Communications team you will be a crucial part in ensuring key stakeholders are kept up-to-date with the work of BeyondAutism.
Experience
Essential:
- Degree or equivalent experience in Marketing, Communications, Digital Media, or a related field.
- At least three years’ experience in a digital marketing or content management role.
- Strong experience managing websites (WordPress) and social media platforms.
- Proven track record in developing and executing digital campaigns (organic and paid).
- Knowledge of SEO best practices, Google Analytics, and digital performance tracking.
- Experience using CRM and email marketing platforms (e.g., Mailchimp, HubSpot, or Raiser’s Edge).
- Ability to create engaging content, with excellent copywriting and proofreading skills.
- Strong graphic design skills using Canva, Adobe Photoshop, or InDesign.
- Basic video editing skills for social media and web content.
- Experience working with third-party agencies to develop and refine digital strategies.
Desirable:
- Additional qualifications in SEO, Google Analytics, UX/UI, or Digital Strategy.
- Experience working in a charity or non-profit sector.
- Familiarity with fundraising or donor engagement campaigns.
- Experience running A/B testing to improve digital engagement.
- Experience with conversion rate optimisation (CRO) and user experience (UX) design.
- Experience in marketing automation and lead scoring systems.
- Advanced video editing skills using Adobe Premiere Pro or Final Cut Pro.
- Knowledge of accessibility standards for digital content.
Skills
Essential:
- Expertise in social media management, including content planning and platform-specific strategies.
- Strong analytical skills, with the ability to track and report on digital marketing performance.
- Ability to develop SEO-driven content strategies and optimise web pages for search rankings.
- High level of technical proficiency, able to troubleshoot website and digital tool issues.
- Understanding of social media algorithms and trends to maximise engagement
Desirable:
- Ability to analyse and interpret market trends and audience behaviour.
- Knowledge of Google Tag Manager and event tracking.
- Experience in agile project management methodologies.
Abilities
Essential:
- Strong problem-solving skills and innovative thinking.
- Entrepreneurial mindset, with the ability to identify opportunities and drive initiatives forward.
- Always seeking to improve and optimise processes.
- Excellent organisational skills, with the ability to manage multiple projects and deadlines.
- Ability to mentor and upskill colleagues on digital best practices.
- Comfortable presenting insights and recommendations to senior stakeholders.
Desirable:
- Ability to translate complex data into actionable insights.
- Experience working in multi-stakeholder environments.
Personal Qualities
Essential:
- l qualities An approachable, positive, can-do attitude. Passion and enthusiasm for marketing.
- Commitment to high standards of work.
- Energetic, flexible, adaptable, and able to relate well to different types of people.
- A commitment to safeguarding and promoting the welfare of children and young adults.
- Strong communication and interpersonal skills, able to work collaboratively across teams.
Desirable:
- A keen interest in emerging digital marketing trends and technologies.
- Ability to work under pressure and adapt to changing priorities.
- Ability to lead and inspire colleagues with innovative ideas.
Job Types: Full-time, Permanent
Pay: £38,000.00-£39,890.00 per year
Benefits:
- Additional leave
- Company pension
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London SW15 5LD
The client requests no contact from agencies or media sales.