Customer services and data manager jobs

We are a movement of students sharing and living out the good news of Jesus Christ. Locally. Nationally. Globally. IFES ministry is supported behind the scenes by International Services based in Asia, the UK, and the USA. 

IFES supports and connects students living out the gospel as witnesses in the university in more than 180 countries worldwide. At the heart of everything we do is the desire to see students thriving as communities of disciples, transformed by the gospel and impacting the university, the church and society for the glory of Christ.

Would you join us? 

To assist in this work, we are looking for a Senior Finance Administrator to serve IFES supporters and the wider fellowship by accurately and efficiently processing incoming donations and outgoing payments. In this role, you’ll correspond with IFES donors and handle payment requests both from external suppliers and IFES regions and national movements all around the world. 

Could that be you? 

The successful candidate will have a gift for administration, excellent attention to detail, and strong verbal and written communication skills. We’re searching for someone with a positive experience of working in a team, as well as the ability to prioritise and meet deadlines.  

If you recognise the importance of evangelical student ministry, are confident in your ability to work in a multi-cultural setting, and are looking for a fulfilling role in a forward-thinking team, we would love to hear from you.

You can find out more information about the job in the attached Job Profile. Also attached are our Doctrinal Statement and Job Privacy Notice.

To apply, please click the "Redirect to Recruiter" button above and complete the online application form via our website.

IFES is committed to providing equal opportunities and recruiting and developing a diverse workforce, so we encourage candidates from diverse backgrounds to apply.  We would be grateful if you could complete the attached Equal Opportunities Form and upload it to your application. Please note this is voluntary and the information will be used for monitoring purposes only.

• APPLICATION DEADLINE: 5pm Wednesday 7th May 2025. 
• INTERVIEW DATE: Monday 12th May 2025, in Oxford. 

Our primary calling is to pioneer and nurture a nationally led student witness in every country of the world. The work of International Services is to support this frontline ministry.  

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not qualify for a Certificate of Sponsorship, so you will have to prove you have other means to work legally in the UK before we would consider your application. 

Purpose of role:

To work in partnership with the Head of Training and Qualifications and other colleagues to ensure effective delivery, monitoring and Internal Quality Assurance of Bild BTEC qualifications including Certificates and Diplomas.

Role Summary:

The Qualifications Coordinator will be responsible for coordinating the delivery of Qualifications & Diplomas throughout BILD and the RRN and to assist with the vision of becoming the qualification provider of choice for Learning Disability and/ or Autism Professionals and Providers.

The Qualifications Coordinator will lead on Internal Quality Assurance and other processes to ensure that the requirements of awarding bodies/assessment centres are fully met. 

Background to the role

We have teams embedded in four hospitals across East London where they are recognised for the warm, responsive and kind person-centred service they provide for patients. They work in close partnership with ward managers, discharge teams and social workers to ensure the safe and timely discharge of patients, connecting them back to their local communities and ensuring that their chances of a sustained and speedy recovery are maximised. Our model has proven success in reducing re-admissions.

Over the past 12 months we have worked to reorganise how our Home and Settle team works.  We have done this to reduce the pressure on individual staff members, increase the extent to which the teams work together and improve the consistency and sustainability of the services. The Discharge and Settle Worker role is key to this new model of delivery. 

The postholder will be working in the community and in patients homes to help them settle back into life and to connect with the support and services that will help them avoid another hospital visit as far as possible. Maintaining good relationships with the rest of Age UK East London’s Home and Settle team and will ensure the smooth running of the service and the best possible outcomes for patients.

This is an exciting time to join us as we build on our past learning and successes and increase the extent to which we integrate our services. Fast paced and with no two days the same, this work suits self-motivated team players who enjoy highly rewarding work that makes a difference to people and communities.

Job description

Job Purpose

The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes. 

Key Tasks

• Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment. 
• Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home. 
• Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.  
• Help maximise service user independence by adopting an enabling approach. 
• Develop a listening and caring relationship with the service user and their families/carers. 
• Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc. 
• Prepare and service drinks and simple meals with or for the service user customer ensuring nutritional needs are met in accordance with individual support plan. 
• Accompany service user outside the home e.g. hospital/GP appointments etc. 
• Support customers with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the customer etc. 
• Ensure services provided by AUKEL in the community are safe and person centred. 
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures. 
• Work within AUKEL’s expectations of professional boundaries and confidentiality. 
• Provide cover in the case of sickness and annual leave periods of colleagues. 
• Support service user reviews, ensuring all visiting information is uploaded on to AUKEL’s organisational case management system. 
• Meet with volunteers to provide support and guidance. 
• Work with a range of professionals including: 
• Supporting health and social care professionals with patient discharge 
• Liaising with the Hospital health and social care professionals to facilitate smooth supported discharge. 

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App). 
• Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures. 
• Ensure service user comment sheets are completed.
• Support the return of Customer Comment sheets and general feedback in respect of your own service users. 

 Quality

• Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles. 
• Deliver all work in line with AUKEL quality mark standards. 
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2. 
• Complete essential training as required by AUKEL to provide safe services. 

 Liaison

• Work in collaboration with other agencies providing support within the customer's home. 
• Work under the direction of the service manager and project officers. 
• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services. 

 General

• Meet regularly with your line manager for support, supervision, and appraisal. 
• Attend team and staff meetings, (and other meetings) as required. 
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 
• Complete any training which is required to fulfil the role. 
• Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc. 
• Work within AUKEL’s expectations of professional boundaries and confidentiality 

 Functional Links

• The post holder report to the Manager. 
• Close working with NHS health & social care professionals. 
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest. 
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc. 

Person Specification

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position. 

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care. 
• Experience of working collaboratively with external partners. 

Knowledge & Understanding

Essential 

• Understanding and commitment to empowering individuals to reach their full potential. 
• Understanding the principles of confidentiality in practice. 
• Understanding of safeguarding and when to raise a concern. 
• Understanding of stigma and discrimination, and the impact this has on people’s lives. 

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures. 

Skills/Attributes

Essential

• Excellent interpersonal skills 
• Good English verbal and written communication skills 
• Good planning and organisational skills. 
• Ability to work independently and as part of a team 
• Ability to prioritise and manage time and resources in a competent manner 
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. 
• Able to use Charity Log (CRM used by AUKEL).  Training will be provided as necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid). 

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 
• Flexibility in working hours to meet organisational needs.
• The role is required travel across East London

Employment Details

Hours available

We have different roles available between 16 and 35 per week.

Location

The post holders will be mostly based

• Either within the London boroughs of Tower Hamlets and Hackney including the Royal London and Homerton Hospitals
• Or within the London boroughs of Newham and Waltham Forest including the Newham and Whipps Cross Hospitals

ID: 1435 FOOD Club Assistant, Family Action FOOD Clubs

Service: FOOD CLUBS

Salary: £27,320 FTE per annum, inclusive of Inner London Weighting (£16,392.00 pro-rata per annum, inclusive of Inner London Weighting)

Location: Tower Hamlets and Aldgate (multiple sites) 

Hours: 22.2 hours per week (part-time) – 3 days per week (Weds 9-5pm, Thurs 8-5pm, Friday 1-8pm)

Contract: Fixed term till 31 March 2026, with possibility of extension. 

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the 

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery. 

You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families 

You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.

Main Responsibilities:

Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food. 

Key tasks and responsibilities:

1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.

2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action. 

3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.

4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.

5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.

6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families. 

7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage. 

8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers. 

Main Requirements (for details check the job description and person specification):

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level. 

Benefits: 

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata. 

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Wednesday 30th April 2025 at 23:59

• To learn more about Family Action: Careers

• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Ayla Buruyan (full email available on the advert on our careers page)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Job Title: Fundraising Journeys Lead

Location: Hybrid (with 1 day per week in the London Office) or Home-Based

Hours: 35 hrs per week 

Contract type: 18-month fixed term contract  

Salary: £46,239 per annum (Hybrid) - £42,034 per annum (Home-based)

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we’re looking for:  

· Someone that can lead the development of a Fundraising Supporter Journey strategy, to ensure we engage and retain our fundraisers and increase life-time value

· Someone who can work in a collaborative and influential way with colleagues, across multiple teams, to improve our understanding of our fundraisers and help embed a supporter-centric approach

· Someone who can utilise analytical skills, drive an insight-led approach and identify opportunities, trends and gaps to increase fundraiser engagement

· Someone who can create a holistic Fundraising Journey, utilising different platforms and means, based on supporter needs and market insight

What we offer: 

· Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.

· Paid Carer and Compassionate Leave: paid time off to care for family members or dependants. 

· Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave. 

· Paid Volunteering Leave: support your community by taking paid leave for volunteering activities. 

· Health Cashback Plan: access a health cashback plan to cover medical expenses. 

· Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.

· Discount scheme: access exclusive savings at various high street retailers and gyms. 

· Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance. 

How to apply: 

You’ll need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:  

Applications by 29th April. 1st interviews held online 7th May and 2nd interviews held face to face in London on 15th May.

Our commitment to inclusion and accessibility: 

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.  

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.

Privacy and Safeguarding: 

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).  

For information on how we collect, store and process personal data please get in touch with the HR Team.

Earth Trust helps nature and people thrive in South Oxfordshire.

We engage people through our Green Spaces. Over the next ten years we will be meaningfuly engaging over 100,000 people a year, being a nationally recognised exemplar of integreated land management.

To realise our ambition, we need you - a creative and data-driven Marketing and Communications Officer to help grow our audience, engage supporters, and drive awareness of our mission to connect people with nature.

As part of our Communications team, you will develop and deliver marketing campaigns, manage social media and email marketing, create compelling content, and optimise digital channels to enhance engagement. You’ll also oversee website updates, SEO, and Google Ads, ensuring our messaging reaches the right audiences.

We’re looking for someone with at least two years’ experience in marketing and communications, excellent copywriting and content creation skills, and proficiency in tools like MailChimp, WordPress, and Canva. Experience in paid media campaigns, digital fundraising, or charity marketing would be a plus.

Why join us? 

This is a fantastic opportunity to be part of a passionate team, working on meaningful campaigns that inspire people to take action for the environment.

The role is permanent and full-time. The hybrid role requires you to be in our offices in Little Wittenham, Oxfordshire OX14 4QZ for at least two days a week. 

Alongside a wonderful working environment, we offer generous annual leave, volunteering opportunities, family friendly, flexible working wherever possible with forums and inclusive facilities to support our staff. Current benefits include:

• Holidays: 26 days holiday per year (pro-rata) increasing with length of service. Plus an additional 3 days of leave over Christmas and bank holidays
• Pension: Up to 7.72% employer contribution (following successful probation)
• Healthcare Plan: Provided by Medicash to help with the cost of 
• Volunteering days Linked to personal development

Application deadline: Sunday 4th May

Virtual Screening & Shortlisting Calls: Throughout

In-person Interviews: Week commencing 12th May 2025

To apply, please submit your CV and a cover letter detailing why you think you'd be right for the role.

Why join us?

Since 1932 the Association of Anaesthetists has worked to promote safety in anaesthesia and to help patients through education, training, research, and supporting the wellbeing of our doctors in the UK and Ireland. Today we represent over 10,000 members and provide an influential voice in health policy through active advocacy and campaigns work.

As an employer, we offer an excellent benefits package, beautiful surroundings in which to work, and a focus on wellbeing, which is recognised by our Investors in People accreditation and membership of Wellbeing of Women charity. For more information, visit our website.

About the role

The Marketing Lead (Membership and Events) is responsible for leading on the marketing activities for the Association’s income generating products and services, including member recruitment, member retention and educational events.

Working with teams across the whole organisation, the post-holder will play a vital role in devising and delivering impactful and joined-up campaigns, while ensuring that our members are at the heart of everything that we do.

Key responsibilities include:

• Devising and delivering marketing plans for membership recruitment in line with the Association’s new member value proposition and growth targets
• Delivering the communications plans for subscription renewals
• Reviewing and improving the onboarding journey for new members
• Supporting the development of the Association’s website
• Devising and delivering a marketing strategy for educational events and conferences

For more information and to download the job description, please our website.

About you

We’re looking for an organised and proactive marketing professional with experience of developing and delivering multi-channel marketing campaigns with demonstrable results, preferably in the membership sector. If you also have experience of managing internal and external stakeholders, are able to juggle multiple priorities to tight deadlines and have experience of a range of digital platforms, then we would like to hear from you.

How to apply

To apply for the role please send us your CV and a supporting statement of not more than two pages covering how you meet the person specification. Please include the title of the role you are applying for in the subject line.

Salary: £43,332
Location: London (Hybrid - minimum 2 days in office per week)
Contract type: Full-time
Closing date: Tuesday 29 April 2025. Interviews will be held 8-9 May.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023

We are looking to recruit a dynamic and results-oriented Senior Digital Acquisition Executive to join our growing Individual Giving Team within Public Fundraising at Prostate Cancer Research. This is a pivotal new role, offering huge potential to shape the future of IG at PCR and capitalise fully on our exciting growth trajectory. 

The last 12 months have seen significant transformation within our IG fundraising, with our regular giving base more than trebling. Building on this momentum, and campaigns such as last year's successful prostate cancer screening petition and our increased campaigning and public relations footprint. We are committed to strong investment in supporter experience and a genuine relationship-based approach to fundraising, ensuring all our supporters feel valued and exceptionally well-cared for. Recent positive media opportunities have further underscored our potential for growth. 

This role will be instrumental in driving continued expansion through digital channels, including paid social and email, with significant scope to identify and implement new, innovative, or novel acquisition strategies. You will be key to growing our supporter base and maximising their lifetime value through engaging digital stewardship and carefully crafted supporter journeys. Lead generation and conversion, cross-selling, and the development and management of these journeys will all be significant aspects of this role. We foster a culture of continuous testing and analysis to drive results, with a commitment to further investment in successful initiatives.

This presents a fantastic opportunity for an ambitious team-player looking to grow their career within a supportive and forward-thinking environment. This role will be line managed by the Head of Individual Giving. 

Key Responsibilities  

Digital Acquisition and Fundraising 

• Develop and implement acquisition campaigns and activity to attract new supporters through social platforms, both paid and unpaid, search engine advertising, and email marketing. As well as novel and innovative platforms and opportunities as identified.

• Analyse metrics and data, reporting on KPI’s, budget and spend, and work to constantly test and optimise campaigns to exceed targets and improve return on advertisement spend / return on investment.

• Ensure regular monitoring of performance across all activities and make necessary adjustments to maximise net income opportunities.

• Analyse and share the results of campaign activity. 

• Support forecasting and budget planning on Digital marketing activities within the IG budget.

• Develop and execute digital campaigns, including where the ultimate conversion is via traditional channels such as telephone or mail, taking an integrated approach, to acquire and convert new supporters. 

• Create and optimise content and digital journeys to maximise conversions and build loyalty. This will include elements of creative fundraising writing, concepting and messaging development, and some visual design development.

• Generate and utilise insight within digital campaigns to improve results.

• Support the organisation in developing the website to be optimised for fundraising, make recommendations to improve performance, optimise content and landing pages, recommend and make the most of on-site technologies and plugins that can help drive our performance. 

• Stay abreast of emerging digital trends and technologies, ensuring our online fundraising efforts remain innovative and effective. 

Stewardship and Supporter Experience 

• Maintain a good level of understanding of our supporters' behaviours and motivations to create and implement stewardship content and journeys, feedback and respond to queries and enquiries relevant to IG activity.

• Work with the team to ensure all supporters are thanked and updated in an appropriate and timely manner and all interactions and activities are in line with our supporter promise. 

• Ensure supporter journeys are segmented and personalised wherever possible.

• Cultivate deeper engagement with supporters beyond transactional interactions, exploring opportunities for meaningful dialogue, feedback mechanisms, and a sense of community. 

• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. 

• Work with the wider PCR team to maximise opportunities for fundraising and patient impact including via cross selling with different audiences.

• Develop engaging supporter communications and assets for all channels, for example email headers, landing pages, social ads – which drive action and deepen engagement with the cause.

Collaboration and Development  

• Work with Agile principles in mind, together with the IG Team and collaborating colleagues across the organisation, to plan and deliver high quality work.

• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes, improving both supporter & patient perceptions of PCR.

• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders and supporters. 

• Build strong relationships with partners, freelancers and consultants, agencies, and suppliers as needed to support the delivery of individual giving activity.

• Maintain curiosity and a desire for learning and professional development, be responsible for developing your skillset and knowledge to improve in the role and further PCR’s mission.

Database and Compliance 

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, and the Fundraising Code of Practice.

• Work with our tools and seek to improve knowledge and use of these, including but not limited to Access CRM, Fundraise Up, Google Analytics 4 (G4A) and MailChimp.

• Adhere to all PCR policies and abide by the code of conduct and other related guidance in the PCR Staff Handbook. 

Skills and Competencies 

Our ideal candidate would have the following: 

• Proven experience in digital acquisition for charity or social cause, or in paid digital marketing or advertising in commercial roles. With demonstrable campaign management experience and expertise setting up and managing campaigns in Meta business suite, Google paid advertising and email marketing.

• Evidence of leading successful digital / integrated digital campaigns leading to significant sales/income/lead generation. 

• The ability to monitor and manage income and expenditure against targets as well as forecast and report on digital campaigns across all channels. 

• Knowledge and experience of trends and dynamics in digital fundraising (ideally), including audience identification and optimisation strategies including with new technologies like AI tools. 

• Experience and a track record of working on landing page optimisation and on-site conversion funnel improvements.

• A good understanding of individual giving best practices, trends, and regulatory requirements.

• The ability to motivate and inspire audiences through content and creative writing and storytelling for digital channels.

• Experience moderating digital campaigns or working with others to do so (knowledge of issues and best practice) and providing excellent supporter/customer support as needed.

• A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters our campaigns and communications or who gets in touch with us directly.

• A collaborative and innovative mindset with a desire to test, learn and work with stakeholders cross-functionally including internal stakeholders and external consultants or agencies, to develop new activities and campaigns, and achieve strategic goals. 

• A good communicator and team player, with a willingness to pitch in and support the goals of the team and wider organisation as a whole.

• Experience working within Agile project management would be beneficial. 

• Experience collecting content from patients, beneficiaries, or key subject matter experts in the form of written interviews, photos and/or video, and developing this into marketing assets would be desirable. 

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. 

• Good knowledge of WordPress website optimisation and plugins or strong desire to learn. 

How to apply?  

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.  

There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.  

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.​ But for many, it’s a lonely and isolating experience. Parents and siblings struggle in a system that doesn’t meet their uniquely challenging needs.​
​
That’s why we’re here – to make sure they can access high quality children’s palliative care, when and where they need it. Step by step, hand in hand, day by day, so that no one has to face living through their child’s short life - and death - alone. ​

This is a fantastic opportunity for a communications professional to help make sure that every seriously ill child and their family gets high quality children’s palliative and end of life care, when and where they need it. You will play a key role as, together, we provide direct support to children and families, unite services and professionals, campaign to change the system and raise funds to sustain our vital work.

As our Communication Officer, you will:

• source and manage stories and other content from families of seriously ill children
• create, post and monitor digital communications
• produce and manage our information for families and professionals
• support the team with media and public relations
• create a range of multimedia content
• support our marketing and campaigns

You will have skills, knowledge and experience in:

• communicating in a way which is consistent with visual and verbal brand guidelines
• digital communications, including web and social media
• PR and media relations
• publishing
• marketing
• awareness raising
• creative design
• storytelling
• copywriting, editing and proofreading

You will have excellent verbal and written communication skills, and be able to communicate sensitively when working directly with families of seriously ill children.

We offer a great rewards package, which includes:

• generous annual leave entitlement
• pension scheme
• staff assistance programme
• days off for volunteering

We are open to flexible working patterns. Depending on the task and your personal work preferences, you can work remotely or at our Bristol office. We hold monthly team meetings and 1:1 meetings at the office.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds.

Applying for the role

Closing date for applications is at 9am, Monday 12th May, 2025. If you are interested in applying for this post, please visit our website.

We’re looking for a Head of Volunteering Development to lead and inspire new approaches to social action in Somerset.

We are seeking someone who is passionate about volunteering and the huge benefits it can bring for individuals and community organisations. You will explore new and innovative ways of working that help ensure volunteering is accessible to all, well supported, and provides a positive experience for everyone. In addition, you will build strong partnerships across the voluntary, community, faith and social enterprise (VCFSE) sector to help bring this vision to life.

Key responsibilities include:

• Engaging with partners, stakeholders and the wider VCFSE sector and build strong relationships to develop and implement a Somerset Vision for Volunteering
• Working with partners across the health system to deliver the Volunteer for Health programme, an initiative that seeks to develop volunteering infrastructure to support health and wellbeing outcomes
• Identifying and developing training support Volunteer Coordinators and Managers so volunteers feel supported
• Working with grassroots community groups to co-produce ways to enable place-based volunteer engagement
• Developing and implement innovative ways to engage new and returning volunteers and address barriers that exist
• Developing and growing our Volunteer Coordinators Forum; a network that allows shared learning, networking and best practice
• Working with the wider Spark Somerset team to develop our digital volunteering platform, Spark a Change, that matches residents of Somerset to a range of volunteering opportunities
• Collect and use a range of quantitative and qualitative data to demonstrate impact and champion the value of volunteering

You’ll bring experience in developing and delivering volunteer opportunities, a strong understanding of the local and national volunteering landscape, excellent communication and partnership-building skills, and the ability to work creatively and independently in a fast-paced environment.

In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.

This is a full time role, although we welcome applicants seeking part time or flexible working. The annual salary is £36-£38k (full time equivalent and dependent upon experience).

For further information about the position and who we’re looking for, or to apply, please visit our website.

We’re looking for someone to join our Programme Team as a Youth Voice Coordinator!

We want you to use your creativity to help children, young people and adults transform their lives, the services they use and the communities they live in. This role will work with the Head of Programmes and focus on the delivery and development of our Youth Voice Programmes and initiatives across the organisation and support the wider activity of the charity where needed. The main duties and responsibilities fall into the following three key areas:

Programme Coordination and Administration:

Programme and Events Support

Data Collection and processing using our CRM (Salesforce)

ABOUT THE ROLE

The Fundraising and Communications Executive is a new role and will play a pivotal part in advancing our communications and fundraising strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It’s an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who can take initiative, think proactively, and confidently manage projects independently – qualities that are especially important in our small, dedicated team.

You’ll work on a wide range of projects, creating engaging content that aligns with OTR’s brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community.

From a fundraising perspective, you will help drive our fundraising activities and ensure efficient administration using the newly acquired ‘Donorfy’ database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You’ll also support digital campaigns and new initiatives, to encourage sustained support for our work. You’ll directly help to secure the financial support needed to expand OTR’s services and reach more beneficiaries. In addition, you’ll analyse the performance of our digital channels – interpreting website analytics, social media metrics, and email campaign results – to provide recommendations that enhance our communications strategies and ensure ongoing impact.

This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you’re a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with donors, and using data to inform creative strategies, this could be the role for you.

JOB DESCRIPTION

Job Title: Fundraising and Communications Executive

Location: Hybrid or office-based – OTR has two offices, both based in Leigh Park. PO9 3SU and PO9 5BG.

Reports to: Head of Fundraising

Contract type: Permanent

Hours: Part time (22.5 hours a week)

Salary: £13.50-£14.00 per hour

JOB PURPOSE

The Fundraising and Communications Executive will play a key role in implementing OTR’s fundraising and communications strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity.

This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR’s income streams and increasing awareness of OTR’s services through effective communications. 

Specific role duties

Supporting the fundraising strategy

• Lead on OTR’s donor and community fundraiser stewardship through excellent communication and effective relationship management.

• Lead on the implementation of fundraising communications across channels.

• Responsible for small to medium size trust and grant applications, including horizon scanning

• Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management.

• Create engaging content and campaigns to drive income generation.

• Help build the small pool of regular donors.

Website and CRM maintenance

• Work with OTR’s Head of Fundraising, the Administration Manager and web developer to maintain, update and enhance the OTR website.

• Monitor website performance, user engagement and SEO trends, suggesting and

implementing improvements to enhance user experience and visibility.

• Lead on ensuring our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income.

Social media

• Working with the Head of Fundraising, CEO and Volunteer Coordinator and Business Support Officer, contribute to OTR’s social media presence by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR’s mission.

• Monitor social media platforms to ensure timely and appropriate responses to comments and messages.

• Identify new opportunities to grow OTR’s social media reach, building awareness of our services, fundraising and outreach work.

• Regularly report on social media performance, using insights to inform future content and strategy.

• Utilise paid ads to support fundraising and training.

Email marketing

• Support the planning, creation, and delivery of OTR’s, soon to be launched, email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting.

• Ensure all email communications are engaging, well-structured, and in line with OTR’s brand and tone of voice.

• Assist in the promotion of key OTR events, such as the Big Charity Bash and annual Great South Run and other special events.

• Manage and grow OTR’s email marketing lists, ensuring they are up to date and GDPR compliant.

• Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising.

Content creation

• Create engaging, accessible, and informative content for OTR’s digital channels, including the website, social media and email marketing.

• Develop multimedia content (for example, videos and graphics) to enhance OTR’s

communication methods and increase engagement.

• Contribute to blogs, news articles and case studies that highlight OTR’s work, impact and achievements in the sector.

Brand and tone of voice

• Ensure that all digital content aligns with OTR’s brand, tone of voice and style,

maintaining a cohesive and recognisable identity across all platforms.

• Promote OTR as the leading place to turn to for support, ensuring that our content

reflects our professionalism, reputation and expertise.

Analytics and reporting

• Use analytics tools to track the performance of OTR’s digital communications, including website traffic, email engagement and social media reach.

• Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement.

• Provide regular reports from the CRM and other online fundraising platforms to the

Head of Fundraising.

Promote

• Promote OTR as an exceptional and specialist charity.

Equality and diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.

• Observe all relevant law relating to equality of opportunities.

• Encourage a working atmosphere where everyone is treated with dignity and respect.

Any other duties

• The post-holder will work collaboratively with all OTR trustees, staff and volunteers to provide a seamless service.

• Any other duties commensurate with the post.

PERSON SPECIFICATION

Knowledge, training and qualifications

Essential

• Understanding of charitable organisations.

• Understanding of principles of communications, marketing and fundraising.

Desirable

• Understanding of issues facing families in Havant and South East Hampshire.

Experience

Essential

• Experience of working in a communications or marketing role.

• Experience in planning, creating, and managing digital content across websites, social media, and email marketing.

• Experience in developing and managing content using online platforms including JustGiving, Mailchimp and Canva.

• Experience of managing a diverse workload in a busy environment.

Desirable

• Experience in utilising a CRM database to improve administrative systems.

• Experience in creating multimedia content, such as graphics and videos, to enhance digital communications.

• Experience in supporting fundraising initiatives, including donor stewardship and relationship management.

• Proficiency in using analytics tools (e.g. Google Analytics and social media insights) to monitor and report on digital communication performance.

• Experience in upholding and applying brand guidelines in various forms of content.

• Experience in communicating expert information/advice to wider audiences.

Skills

Essential

• Strong writing and editing skills with a focus on creating engaging, accessible, and audience specific content.

• Exceptional customer service skills with proven ability to respond appropriately and effectively to enquiries on the phone, on social media, and by email.

• Strong time and project management skills.

• Excellent verbal and written communication skills with the ability to build effective relationships and to be impactful with people of varying levels and experience.

• A flexible, pro-active approach to work including the ability to work to deadlines, plan, prioritise and manage own workload.

• Strong interpersonal skills.

• Ability to work autonomously and demonstrate initiative.

• A team player committed to working collaboratively to achieve results.

• Ability to use Microsoft Office Packages including SharePoint, Word, Excel, PowerPoint, Outlook and the internet.

• Ability to learn and better utilise IT systems.

• Ability to deal with sensitive information with discretion and to always maintain confidentiality.

Other requirements

• A commitment to treating your colleagues fairly, consistently and with respect (Essential)

• An interest in and understanding of OTR’s mission and strategy (Essential)

• Resilient, creative, determined and hard working (Essential)

WHAT WE OFFER YOU

We will provide a laptop, and other necessary IT equipment to facilitate hybrid and home working.

As an employee, you will receive the following benefit package:

• Generous annual leave entitlement including bank holidays

• Flexible start and finish times between core hours of 8am and 6pm

• Flexible hours to take time off for medical appointments and caring responsibilities

• Hybrid working

• 3% employer pension contribution if eligible

• Paid sick leave

To apply

Please submit a full CV (accounting for all gaps in employment - for Safer Recruitment).and a covering letter detailing all of the below:

• why you believe you are right for this role.
• why you wish to work at OTR.
• detailing your experience in all ‘essential’ criteria of the person specification

Registered charity number 1064275

Limited company 3333729

Funded by the National Lottery Community Fund

The Amateur FA have a vacancy for a Designated Safeguarding Officer 

You could you be part of the team responsible for ensuring that Safeguarding Standards are upheld within grassroots football across Amateur FA football, whilst helping to promote and shape safeguarding best practice throughout the game

This fantastic opportunity offers the right candidate the chance to join our team and supporting the development of Clubs, Leagues and Match Officials across the game.

Our offices are based in London, near Old Street and Islington. We offer hybrid working in a friendly team.

Position: Designated Safeguarding Officer
Contract Type: Permanent 
Hours: 14 hours per week
Salary: circa £13,400pa (Full Time Equivalent ~ £33,500)
Based: Amateur FA, nr Old Street, London (with Hybrid working available)

This position reports to the Head of Operations and will function to drive Safeguarding365 Standards across football the Amateur FA. You will work with the volunteer workforce to deliver best practice, in conjunction with The Football Association.

The successful candidate will help local volunteers across the game to administer, play, coach and officiate in a safe environment. Supporting the network of volunteers and professionals who keep the game safe and enjoyable for all is at the heart of how we operate.

It is of high importance the successful candidate communicates clearly, provide excellent customer service and ensures safeguarding is of paramount consideration whilst undertaking all aspects of their role.

Benefits Include:

• Build a career in football with the local governing body of the grassroots game here in Amateur football
• Access to high-quality training, networking and personal development opportunities
• Opportunities to progress your career across the County FA Network and at The FA
• Employee Assistance Programme offering support across a wide range of areas
• Nike staff uniform provided and the opportunity to buy Nike products at a discount
• Company laptop and mobile phone, access to tickets for events at Wembley Stadium, access to BHN extras discounts programme including cyclescheme
• Flexible and remote working as appropriate, starting with 10 days holiday (pro rata from 25 days plus bank holidays)

How to Apply

Please download the job description above for further details of the role. Once you are familiar with our requirements, please submit your application, covering letter and CV through the link below.

Applications close at the end of Monday 5th May 2025.

Interviews will commence thereafter and will take place at The Amateur FA Office, Unit 3, 7 Wenlock Road, London N1 7SL .