Customer Service Management Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Commercial Bid Writing
£60,000 - £80,000 per Annum
Location; Hybrid
United Response are not just a social care provider – We are a charity dedicated to championing the rights of people who have learning disabilities, Autism and complex needs to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.
Key Purpose of the role
As a Head of Commercial Bid Writing, you will lead the bid writing team to write multi-million-pound winning bids for agreed contracts, tenders and frameworks in line with the agreed operating model, enabling United Response to retain and grow income in a sustainable way.
Working closely with the Associate Director of Business Development, Senior Relationship Managers, operational subject matter experts you will ensure that all tenders, are written to an excellent standard and meet necessary criteria within internal and procurement timeframes. You will articulate and illustrate information provided to you as well as work up concepts into creative and innovative ideas, in line with The United Response strategy and brand that will lead to significant income growth. This will include research, example gathering, development of new initiatives and engaging internal and external stakeholders, to include in model development and submissions which will lead to significant increases in income. You will lead on the development of comprehensive blue prints for each of our contracts, which will include:
- Rigorous and comprehensive cost benefit analysis for all of our services and bids.
- Comprehensive budgets for bids to ensure that the ROI is met and that the contract is sustainable in the long terms.
- A full risk assessment for the contract to inform decision making for a bid no bid scenario.
Who you are
To be successful, you will have experience of writing bids and frameworks in the social care sector alongside the ability to lead on the development of comprehensive blue prints for contracts. You will have experience of leading and developing rigorous and comprehensive cost benefit analysis for multi million pound contracts and tenders and comprehensive budgets for bids to ensure that the ROI is met.
You will have leadership and motivational experience with a multicultural staff team with the ability to create a high performance environment, while setting and monitoring measures that reflect the corporate objectives and customer goals.
Please refer to the full Job description and person specification attached
Who is United Response?
United Response is a leading national charity. We were founded in 1973 with just one service in West Sussex. We now support around 2,000 people, work in 400 locations across England and Wales and employ more than 3,500 staff. In our work we aim to be CREATIVE, STRONG, HONEST, RESPONSIVE and UNITED.
United Responses’ culture of inclusion, focus on health and wellbeing and working models helps ensure that everyone – regardless of background – feels included and can be the best they can be. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.
United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident employer, providing support to applicants with mental and or physical disabilities.
We reserve the right to close this advert before the closing date - therefore don't delay, submit your application today!!
The client requests no contact from agencies or media sales.
We’re looking for a Digital Marketing Officer to join our team of art lovers, music enthusiasts, culture geeks and social activists!
Creative United is an ambitious and entrepreneurial Community Interest Company committed to supporting the growth and development of the arts and creative industries. We believe that the arts, culture and creativity should be accessible to everyone, and an essential part of life that everyone should experience and enjoy in some shape or form.
Crucial to our success is the ability to effectively share our programmes, aims, opportunities and impacts with external audiences; meaning that our organisation is in the best possible position to address barriers to access the arts, inform and persuade change-makers, develop and grow networks, and amplify its and others’ successes. It is important to us to maintain a high-quality social media and digital output, and we’re looking for someone to champion our values across our digital platforms.
Our ideal candidate is someone who shares a passion of both the arts and the barrier breaking qualities of social media and online communication.
Our team operates on a hybrid working model with staff required to attend the office (currently in central London) one or two days a week, on average.
The client requests no contact from agencies or media sales.
Our dedicated team of Stock Transport Drivers support our retail shops every day to supply essential stock which is crucial to their success. This allows our shops to raise much needed funds to deliver our mission, An Equal Future for disabled people and their families.
Permanent - full time, 35 hours a week
The role
As a Stock Transport Driver, you will be responsible for moving donations, including clothing for Scope Retail Area 18 across Devon, Cornwall and Somerset.
You will deliver a great customer experience to our donators when collecting or delivering donations.
We will ask you to keep your vehicle and stock secure plus plan for routine maintenance and repairs.
About you
As a Scope Stock Transport Driver, you’ll need a full, clean driving licence with a willingness to undertake relevant training.
You’ll enjoy delivering great customer service and have a professional, courteous manner with the general public.
You must also be able to able to lift heavy and/or bulky items and happy to be trained in the use of lifting equipment for very heavy items.
You’ll enjoy being out and about working outdoors, in all weathers, travelling far and wide in your area.
We ask you demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 35 days annual leave
- flexible working (where we can)
- company pension
- excellent training and career development
- strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
- Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an Equal Future for disabled people.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Prospectus is delighted to be supporting the Royal Society for Blind Children in their search for a High Value Relationship Executive.
The Royal Society for Blind Children offers a range of services including emotional and practical support. They provide life-changing opportunities for children and young people to build confidence and skills through both education and activities. They believe fully, that no child should feel alone or left behind in this world.
This role sits within a friendly, collaborative and wellness-orientated organisation, a and a wider fundraising team. The successful candidate will be responsible for winning new business, developing relationships and providing first-class stewardship and account management across a mixed high-value portfolio of grant-makers, funders and donors.
Working alongside the Head of Relationship Fundraising, the High Value Lead and the Community & Events Fundraising Manager, you will form part of a core team that is on a mission to take RSBC’s relationship fundraising to the next level. You will provide first-class customer service, ensuring RSBC high-value supporters feel connected, recognised and valued; producing high-quality bespoke reports and updates to effectively demonstrate the impact of their funding.
The salary for this full-time role is £35k per annum. You will be hybrid working from their London offices approximately 3 days a week.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Flora Cunningham at Prospectus.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are really looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
£43,769 -£51,491 per annum (Agile - working a minimum of 40% across each month at our London Headquarters, Demark Hill) or £39,079 – £45,974 per annum(Agile Flex - working Less than 40% attendance at our London Office)
London, SE5 8FJ
The Salvation Army is seeking the right person to provide specialist expertise in the development and delivery of a national children’s discipleship strategy – with a focus on resourcing, equipping and inspiring children (ages 5-11) in local corps, centres and the wider community.
The Children’s Specialist (Discipleship) will work as part of the Children & Youth Department team (CY) that is seeking fullness of life for all with Jesus by raising leaders and young people who are disciples of Jesus in our tradition of social change and justice.
This ambitious vision is outworked through three integrated ministry essentials.
- Discipleship: Equipping and inspiring children and young people to become passionate follows of Jesus Christ.
- Leadership: Equipping and inspiring children’s and youth leaders of all ages to enhance their communities and our world.
- Mission: Engaging with children and young people and the issues that affect them in their community.
The successful candidate for this full-time position is expected to be an experienced children’s practitioner with an in-depth understanding around childhood development, emotional health and wellbeing, children’s discipleship, spirituality, transition stages, and of culture’s influence on how faith is formed and nurtured. You will have current experience of working with children in a professional capacity e.g., within a church, national charity, education and or social work sectors, and in creating innovative, relevant, and engaging discipleship and outreach resources for children in local corps, centres and the wider community. In addition, excellent collaborative, organisational and project management skills; ability to multi-task, creative writing and thinking, initiative and attention to detail are required. Experience of The Salvation Army is desirable but not essential.
It is a genuine occupational requirement that the successful candidate must be a committed and practising Christian.
This permanent position is agile in nature including frequent national travel to support local children’s work and to The Salvation Army’s headquarters 1 Champion Park, London SE5 8FJ.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, enhanced DBS Disclosure Child Workforce and proof of right to work in the UK
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan; an employee assistance programme.
Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London
Closing Date: 14 July 2024
Interview date: 24th July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A leading professional membership body based in central London is seeking a Financial Accountant on a full-time, permanent basis.
The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members. The organisation has around 50 staff and 19,000 members.
The salary offered is £60,000 per annum, with excellent benefits.
Job Title: Financial Accountant
Organisation: Professional membership body
Location: Central London with hybrid working (roughly 50/50 office and home-based)
Hours: Full-time
Duration: Permanent
Salary: £60,000 per annum
Key points:
-Financial Accountant role at medium sized professional membership body
-Full-time permanent role with salary of £60,000 per annum
-Hybrid working – 2/3 days pw on average in central London
-Reports to Head of Finance, no line management responsibility
-Role covers VAT, partial exemption, charity SORP statutory accounts, financial controls, audit prep and overseeing transactional finance - also covering payroll when required
-You will also be involved in the financial aspects of a largescale CRM project
Requirements:
-Fully-qualified accountant preferred but not essential
-Charity sector/membership sector experience preferred
-Strong Charity SORP and charity VAT experience required – candidates must have led on the internal delivery of yea-end accounts in-line with charity SORP and should have strong practical knowledge of charity VAT including partial exemption
Closing date: Ongoing
Interviews: 1st stage interviews w/c 1st July, 2nd stage interviews w/c 15th July
Amnesty International UK wants to inspire and mobilise more people with its message of freedom, justice and equality. To do this, we are searching for a Bookshop Team Leader with bags of initiative to run our fantastic Kentish Town shop and grow our profit, to support this work.
About the role
As Team Leader you will be responsible for all aspects of the Amnesty Bookshop on Kentish Town Road, London, ensuring that it is consistently inviting to customers, well-stocked, well-staffed and safe. This includes recruiting, guiding, and inspiring a 20+ strong volunteer team, maximising the value from donations, creating enticing displays and dealing with problems as they arise. Accountable for the shop performance, you will use your initiative, and work closely with the Regional Manager, to seek ways to grow sales and profit, reach a wider audience, and make the shop even more successful.
The role may be for you if:
- You have experience of successfully working in a fast-paced environment, juggling a very busy and varied workload.
- You enjoy a high degree of autonomy in your work and manage your time effectively to make sound decisions efficiently.
- Used to working with performance targets, you are commercial and creative in finding ways to succeed.
- You have experience of recruiting, managing and training a team of staff and/or volunteers, and enjoy creating a strong team.
- You are highly organised and can develop and maintain procedures and processes in a work setting.
- And of course, you have a good understanding and enjoyment of books.
Your strong communication, time management, commercial, and customer service skills, plus your natural resilience and drive, will allow you to thrive in this exciting role.
Do you want to use your skills, knowledge and experience to change the world? If your answer is yes, then we would encourage you to apply.
Our Commitment to you
Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us. See more details of our IDEA plan .
New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time). 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares. See more details of our benefits .
Apply for this role
We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.
To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. We are a disability confident organisation. More details of inclusion in the AIUK recruitment process can be found .
This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).
Visit amnesty.org.uk/jobs for application guidance and information on benefits and recruitment inclusion
Location: Stokenchurch
Hours: 37.5 hours per week
Salary: £24,675 - £30,000 per annum
About us
Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed.
We have launched our new ambitious three year organisational and fundraising strategy. As part of this strategy, we are looking to deliver a proactive, strategic approach to our corporate partnerships, and are expanding our corporate team.
The Role
In this role you will collaborate with the Corporate Partnerships Manager and Head of Philanthropy and Partnerships to develop and implement corporate fundraising initiatives for Thames Valley Air Ambulance. Your responsibilities will include day-to-day account management of corporate partnerships, pursuing new business development opportunities and the coordination and promotion of the payroll giving programme.
Additionally, you will contribute to projects within the Philanthropy and Partnership team, such as webinars, events, researching prospects and corporate foundations, and preparing charity of the year applications. Furthermore, you will co-ordinate with other fundraising teams to explore event and volunteering opportunities for corporate partners.
About you
As an effective communicator, both verbally and in writing, you will feel confident in engaging with supporters and delivering presentations.
Your role involves managing your own pipeline of donors, so you will need to take initiative, prioritise and organise your own work, with limited supervision to achieve deadlines across multiple tasks. Problem solving skills are essential.
You will have:
- Excellent customer service skills ideally with a background in fundraising or sales.
- Strong administrative, planning & prioritisation abilities with keen attention to detail.
- Experience in new business development including identifying, researching and reaching out to cold prospects.
- Proficiency with standard Microsoft office applications
This is a full-time role working 37.5 hours per week, part time working will be considered for minimum of 24 hours per week. Some anti-social working hours will be required.
We offer a competitive salary and great staff benefits such as:
- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme
Successful appointment to this post will be subject to a DBS check
Closing Date: 24 July 2024
This post may close early due to high numbers of applications, so you are advised to apply promptly.
You may have experience in the following: Corporate Fundraising Officer, Business Development Executive, Corporate Partnerships Coordinator, Corporate Relationships Manager, Corporate Sponsorship Executive, Corporate Giving Officer, Fundraising Executive, Corporate Engagement Officer, Charity Partnerships Executive, Corporate Development Manager, etc.
REF-215 060
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A leading professional membership body based in central London is seeking a Financial Accountant on a fixed term contract basis for 3-4 months.
The organisation is a prestigious and historic professional body providing an impressive array of qualifications, services and resources to its members. The organisation has around 50 staff and 19,000 members.
The salary offered is £60,000 per annum (pro-rata), with excellent benefits.
Candidates should be available to start the role immediately or within 1 week – the role is to cover the gap between an existing member of staff leaving and a new one likely joining later in the summer.
Job Title: Financial Accountant
Organisation: Professional membership body
Location: Central London with hybrid working (roughly 50/50 office and home-based)
Hours: Full-time
Duration: 3-4 month fixed term contract
Salary: £60,000 per annum (pro-rata)
Key points:
-Financial Accountant role at medium sized professional membership body
-Fixed term contract role for 3-4 months with salary of £60,000 per annum (pro-rata)
-Hybrid working – 2/3 days pw on average in central London
-Reports to Head of Finance, no line management responsibility
-Role covers VAT, partial exemption, charity SORP statutory accounts, financial controls, audit prep and overseeing transactional finance - also covering payroll when required
-You will also be involved in the financial aspects of a largescale CRM project
Requirements:
-Fully-qualified accountant preferred but not essential
-Charity sector/membership sector experience preferred
-Strong Charity SORP and charity VAT experience required – candidates must have led on the internal delivery of year-end accounts in-line with charity SORP and should have strong practical knowledge of charity VAT including partial exemption
Closing date: Ongoing
Interviews: Ongoing / rolling
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OPPORTUNITY to work with one of the UK’s leading Impact Investing Platforms
Energise Africa – Commercial Director
Hours – Full time (or 4 days a week will be considered)
Location: Oxford (with some international travel)
Salary: £60k
Term: Permanent
Start date: ASAP
Overview
Energise Africa is at an exciting and pivotal time in its development. We are currently recruiting a Commercial Director to drive the business as it looks to scale. Energise Africa has been founded and incubated by two of the leading direct impact investing platforms in Europe, Ethex in the UK and Lendahand in the Netherlands and backed by incredible supporters such as UKAid and P4G. Since 2017, during this seed stage, Energise Africa has raised over £35m from UK retail investors to accelerate energy access in Sub–Saharan Africa and has won numerous awards including the UN Climate Action award for climate friendly investments.
As we get ready to take on new investment, and expand into new geographies and sectors, it is time for the organisation to build a new dedicated team.
Commercial Director
To take our business to the next level we need a dedicated Commercial Director to help accelerate our growth.
There are four key strands to the role:
Strategy and New Business
· Work alongside the CEO to develop the growth strategy for Energise Africa
· Managing existing and develop new origination partnerships to bring new issuers to the platform
· Lead the EA origination efforts and structure proposed transactions
· Work alongside our operations team to ensure efficient processes are developed and implemented to ensure smooth onboarding of new investees
· Work alongside our marketing team to ensure that origination partners and investees give us the information that they need to effectively promote investment opportunities
· Drafting and negotiation of agreements with origination partners and prospective investees
· Lead the due diligence process, present cases to the Investment Committee and onboard new investees
· Manage existing and explore new co-financing partnerships
Investee Management
· Demonstrate excellent relationship management with our origination partners and investees.
· Monitor and manage the investment portfolio along with our origination partners.
· Manage workout situations and restructuring of clients in arrears with support from the legal team and origination partners.
Leadership
· As a key member of the Energise Africa Senior Management Team, help to build the investment strategy for Energise Africa and to deliver against agreed objectives.
Product Development
· Cooperate in product development which may involve different currency solutions, guarantees and de-risking projects as well as looking at innovative financing structures.
· Support the development of new tools and technology to make the investment process more efficient.
Reports to: CEO Energise Africa
Key skills and experience:
· A passion for sustainable development/impact investing or similar.
· 5 years of experience in impact investing (debt or equity) or corporate lending in emerging markets and/or in renewable energy or climate finance sectors.
· Experience of helping to scale a start-up and/or entrepreneurship within a company.
· Strong analytical and problem-solving skills.
· Great negotiation skills - cooperative, empathetic and get the deals closed.
· Excellent communication skills and the ability to represent EA at the highest levels.
· Fluent in English and ideally French or Spanish, both written and spoken.
· Willing to travel internationally (global emerging/frontier markets and European countries).
· Tech-savvy and proven experience with data-driven investment decisions.
· Bachelors or Masters degree.
Our Values
· We want to create a positive impact and make a difference in the world.
· We love helping communities, social entrepreneurs and businesses in innovative ways.
· We aim to provide excellent customer service and treat all our investors fairly.
· We are a dynamic, professional and knowledgeable team with a friendly, can-do attitude.
· We are a small team that likes delivering big impact.
What it means to be part of our team
- Work for us and see the tangible positive impact you are helping to create on the ground, such as household rural electrification in Africa and beyond.
- Share Option Scheme
- Ethical pension, with employer contribution.
- Enhanced maternity, paternity and adoption leave.
- In addition to public holidays, you are entitled to 25 days each year increasing by 1 day annually from year 3 in recognition of long service (up to a maximum of 30 days).
- The Company closes for a period during Christmas, details of which will be given to you during the early part of each year. You do not have to book these days as holiday.
- Supportive of proposals for relevant training, agreed as part of personal development plans.
- Free access to mental health support services through our partner Able Futures.
- We organise informal ad hoc socials to get to know each other better and more structured team socials once a quarter.
Equal Opportunities
We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex.
We believe in a fairer future for all, and we know that by working together we can do much, much more. We believe that everyone has the right to live and work without fear or prejudice regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
Further information
Please indicate whether you are applying for the role on a full time or part time basis. Interviews will be conducted on a rolling basis. This opportunity will close once the roles have been filled, so please apply early to ensure you don’t miss out.
The client requests no contact from agencies or media sales.
Sobell House is a hospice based in Oxford. It is jointly funded by the NHS and Sobell House Hospice Charity. The hospice offers specialist palliative care to those facing life threatening illness, death and bereavement in Oxfordshire.
It is our mission to enrich the lives of our patients and those who love and care for them. We aim to make sure that excellent palliative and end of life care is available to everybody in our community who needs it.
This is an exciting opportunity for an individual to join our Charity Fundraising Team in a newly formed role. We are looking for an individual with a passion for making a difference and who thrives on building long-term, multi-faceted relationships.
You will be responsible for the delivery and growth of our philanthropy and corporate fundraising programmes, building significant donor relationships including creating, developing and implementing a portfolio of donor cultivation, stewardship and touchpoints.
Your role will highlight the vital work Sobell House does, and raise vital income for Sobell House.
Overall Tasks and Responsibilities:
- Work proactively to deliver and maximise philanthropic and corporate relationships and delivery of income targets
- Secure long-term, sustainable income from High Net Worth Individuals (HNWIs) and Corporate Partners to meet fundraising targets
- Work with the Director of Fundraising and Fundraising Management Team to build and grow a donor pipeline by identifying potential prospects and connecting networks
- Diversify the Corporate Partnerships and Philanthropy income streams by developing a suite of opportunities for income generation including; multi-year donations, sponsorship, Gifts in Kind, Charity of the Year, Sobell Business Club and payroll giving as well as stocks and shares
- Build, manage and maintain a portfolio of HNWI and Corporate events
- Steward relationships to ensure donor satisfaction and long-term financial commitment, including detailed and timely reporting
- Manage effective and collaborative relationships with colleagues across Sobell House to support prospect cultivation and donor stewardship
- Review and develop strategic plans with the Director of Fundraising and Relationship Fundraising Manager to ensure growth and sustainability
- Manage and maintain donor records and plans on our CRM, Donorfy.
- Develop and maintain stewardship plans to ensure successful development of prospects
Salary: £32,853
Hours of Work: 37.5 hours per week
Holiday Entitlement: 36 including 8 Bank Holidays
Pension: 7% employer pension contribution
Sick Pay: 6 weeks in any rolling 12 months after probation completed
Additional Benefits: Employee Assistance Programme, Group Life Insurance, Cycle to Work Scheme, Pension, Salary Sacrifice.
Enhanced Family Leave: Maternity/Adoption: 13 weeks 100%, 26 weeks 50% + SMP. Paternity: 4 weeks 100%
Shared parental leave: 13 weeks 100% pay, 37 weeks ShPP
Interviews to take place on 18th and 19th July
It is our mission to enrich the lives of our patients and those who love and care for them.
The client requests no contact from agencies or media sales.
Corporate Partnerships Executive
We are looking for a proactive Corporate Partnerships Executive to support the team with the strategic direction of this charity’s corporate programme.
If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!
Position: Corporate Partnerships Executive
Location: Cambridge/Hybrid
Salary: £24,000 - £28,000 per annum (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 28th July 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.
About the Role
The Corporate Partnerships Executive joins an energised and committed community team with significant ambitions for developing and sustaining relationships with new and existing supporters, through fundraising and corporate partnerships. This role is key to the success of the strategic growth plan for our future.
The Corporate Partnership Executive will report to the Corporate Partnerships Manager and work closely with the Community and Philanthropy Teams. The role will require you to support the team with the strategic direction of our corporate programme, by identifying, researching, and stewarding our portfolio of corporate partnerships to help deliver our fundraising ambitions. The post holder will ensure that we manage all our partnerships with consistency and excellence.
You will create and deploy a corporate strategy and stewardship programme for all corporate supporters. To be successful in this role you will be proactive in engaging and supporting our corporate partners whilst working closely with the fundraising team. The role of a corporate partnership executive is varied and extremely rewarding. Supporting companies who want to make a difference sits at the heart of ACT’s Fundraising Strategy.
Key skills required for this role include:
- Excellent written and communication skills with strong attention to detail and the ability to produce high-quality proposals, presentations, and reports
- Presentation and public speaking skills
- Strong influencing skills with the ability to network with and influence senior people both internally and externally
- Experience in an account management role in either a fundraising or sales environment, with the ability to build strong relationships.
- A strong track record of meeting and exceeding financial targets
- Strong organisational skills, with experience in managing multiple priorities and deadlines
- Conscientious approach to your work, with strong numeracy and computer literacy, familiarity with both MS Office and using a CRM database
- A good team player, with the ability to work unsupervised
- Enthusiastic with a positive attitude
- Driving Licence
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan - Medicash
- Employee Assistance Programmes
- Health Assured
- WeCare
- Medicash
- 25 days of Annual Leave + Bank Holidays
- Annual Leave increases by one day each year after 2 years’ of service up to 29 days
- Your Birthday off
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include Partnerships, Partnerships Executive, Partnerships Officer, Corporate Partnerships Officer, Business Development, Business Development Officer, Business Development Executive etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are recruiting a Support Coordinator to join our Herts Haven Cafe team.
Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?
If the answer to all of these is yes, we want to hear from you.
Job title: CYP Mental Health Support Worker – Herts Haven Café
Reference Number: 214
Salary scale: £28,900 FTE pro rata - £3,083 per annum (based on 4hrs)
Reports to: Senior Lead – CYP
Based: Ware
No. of hours: 4 Hours per week (Wednesday 15:00 – 19:00)
Contract: 12 months fixed term contract, with the possibility of extension
Café opening hours are:
Wednesday 15:00 – 19:00
About the Project
Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.
We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.
The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
- To provide drop in, no referral required, timely support to 10-18 year olds.
- To support children and young people in Hertfordshire to access community based mental health help.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.
About the Role:
The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.
Key Responsibilities
- To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
- To play a key part in the development and delivery of quality CYP mental health support services.
- To provide consistent and clear communication to the team, working proactively and with initiative.
- To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
- To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
- To ensure that every individual accessing the service receives, safe and trusted support.
- To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
- To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
- To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
- To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
We are recruiting a Support Coordinator to join our Herts Haven Cafe team.
Do you want to support children and young people (CYP) with mental health concerns? Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Together, Courage and Responsive and want to be part of our vision to ensure everyone in Hertfordshire will feel supported with their mental health?
If the answer to all of these is yes, we want to hear from you.
Job title: CYP Support Coordinator – Bank (Herts Haven Café)
Reference Number: 197
Salary scale: £12.50 per hour
Reports to: Senior Lead – CYP
Based: Stevenage
No. of hours: 0 Hours contract, flexible work pattern – Wednesday and/or Saturday
Café opening hours are:
Wednesday – 15:00- 20:00
Saturday 12:00 – 17:00
About the Project
Hertfordshire Mind Network is proud to provide early intervention support to children and young people experiencing poor mental health across Hertfordshire. We provide a combination of support through psychoeducational workshops, open access, 1:1 and group support.
We are expanding our provision, to offer drop in, open access community support to 10–18-year-olds across the county who need someone to talk to about their mental health in that moment. This space will offer timely support, in a person-centred, trauma informed way.
The objectives of Hertfordshire Mind Network’s Herts Haven Café service are:
- To improve the mental wellbeing of children and young people experiencing mental health issues, including crisis presentations, in Hertfordshire.
- To provide drop in, no referral required, timely support to 10-18 year olds.
- To support children and young people in Hertfordshire to access community based mental health help.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided across the CYP MHS system.
About the Role:
The key purpose of this post is to be an integral member of staff delivering the Herts Haven Café service, facilitating drop-in mental health support for children and young people aged 10-18. As a practitioner you will meet the varying needs of the individual, as they present, meaning no day may look the same.
A person-centred approach will be maintained, and this role is pivotal to ensuring CYP have a warm and welcoming space to turn to. You will be working as a team to facilitate support, deliver brief mental health interventions, signposting, and ensure timely information, guidance and referrals are provided for ongoing support.
Key Responsibilities
- To play an integral role in instilling HMN’s values throughout the Herts Haven Cafe Service.
- To play a key part in the development and delivery of quality CYP mental health support services.
- To provide consistent and clear communication to the team, working proactively and with initiative.
- To be part of a cooperative and collaborative team that is flexible and adaptable to changing requirements.
- To deliver 1:1 and group interventions, depending on need, flexibly and creatively.
- To ensure that every individual accessing the service receives, safe and trusted support.
- To create and review risk assessments, wellness plans, crisis support plans, safety plans, as well as signposting resources, as required.
- To proactively recognise indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., C-CATT, Emergency Duty Teams, CYP MHS, etc.
- To work alongside Crisis Teams in line with joint protocols, where required, to support those individuals experiencing a mental health crisis.
- To signpost and refer effectively into other Herts Mind Network services, as well as alternative VCFSE and statutory organisations.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is: Sunday 7th July 2024
Interviews will take place on: Tuesday 9th July 2024
Please note: We may close this advert early if we have sufficient applications
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a Recruitment Coordinator to join us for a 6-month contract to support the delivery of our high-quality recruitment service.
As a Recruitment Coordinator, you'll support the wider Recruitment team in providing a first-class recruitment service to both hiring managers and candidates.
This is an exciting position where you can use your skills and experience to help one of the UK’s largest charities find the best people to join our workforce and support our mission to fund life saving research.
Supporting the recruitment for both our retail and office roles, you'll play a key role in the day-to-day coordination of the recruitment service including:
- writing and placing engaging adverts
- arranging interviews
- providing feedback to candidates
- making offers of employment
You'll be an ambassador for British Heart Foundation (BHF), providing a seamless experience for our candidates at every touch point of the process. You'll also be able to get involved in recruitment project work around our career site, recruitment processes and systems.
Working arrangements
This is a 6-month fixed term contract, with the potential of being extended thereafter.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With excellent communication skills you'll be able to build strong working relationships with managers from across all areas of the business. You’ll have sound knowledge of recruitment practice and how to implement it in an in-house environment.
Ideally, you'll have proven experience of working in a customer facing role or a position where you are providing excellent customer service. You’ll also have up-to-date knowledge of recruitment/employment law and an understanding of how it impacts BHF processes and procedures.
To be successful in this role you will:
- be a team player
- be proactive and efficient and focused on getting results
- have strong time management skills
- be IT proficient with intermediate knowledge of the Microsoft Office Suite (Word, Excel and PowerPoint)
- have excellent communication skills, both verbal and written
About us
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.
Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.
Our vision is a world free from the fear of heart and circulatory diseases.