Customer Service Management Jobs

Our Company

At Tutors Green, we connect students with exceptional tutors.  We’re a purpose led company on a mission to make first-class tuition accessible to more students. 

We believe every student deserves the chance to succeed, no matter their background. That's why we partner with schools, local authorities, and charities to ensure equal access to top-notch education.

Since 2015, we've helped thousands of students build confidence and achieve their academic goals through personalised tuition programs. Our success comes from our unique approach: we work with a select group of expert tutors, carefully match each student with the right tutor, and provide regular feedback and reporting to ensure every student thrives.

It’s been an exciting year at Tutors Green, we’ve experienced rapid growth in demand for our services and our internal team has doubled in size. To maintain the quality of service as we scale up our tuition services nationally, we’re continuing to grow our internal team.

About The Role

As a Recruitment Coordinator, you'll be joining our passionate and supportive recruitment team, working closely with Senior Recruiters to help identify and attract the best tutors for our students. Your role will be pivotal in ensuring that our hiring process is seamless, guiding candidates through the application process and making sure they have an exceptional experience from start to finish.

If you’re driven by purpose-led work that fosters positive change in education and enjoy working in a fast-paced environment, this could be just the right role for you. 

Key Responsibilities:

• Managing job ads and screening CVs

• Conducting screening calls 

• Coordinating with Senior Recruiters and Tuition Programme Coordinators

• Screening applications 

• Scheduling and transcribing interviews.

• Managing recruitment documents, including employment verification. 

• Maintaining records in the Applicant Tracking System and Single Central Record.

• Handling pre-employment checks such as obtaining references and processing DBS applications.

• Serving as the first point of contact for candidates and ensuring a positive experience.

What We’re Looking For (Essential Qualities):

• A strong communicator with a deep sense of customer empathy.

• Seeking a confident, enthusiastic recruiter passionate about attracting top talent and driving our mission forward

• A natural ability to develop and maintain relationships.

• Highly organised with excellent time management skills.

• Proficient in prioritising tasks effectively.

• A commitment to safeguarding children. 

• High proficiency in Google Sheets and Google Docs.

• Highly efficient in data entry with a keen eye for detail.

• Ability to thrive in a fast-paced, dynamic environment, and handle multiple tasks simultaneously.

• Strong collaboration skills and the ability to work effectively within a team.

• Ability to think on your feet and resolve issues quickly and efficiently.

We will provide the training and support required, so you can thrive in your role and have a positive impact on the academic outcomes of the pupils we work with.

Tutors Green is committed to the safeguarding of young people. In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Benefits: 

• A chance to work as part of a dynamic, friendly team.

• Develop your professional skills with training courses.

• Workplace pension. 

• Enhanced parent policies. 

• Regular team dinners, lunches and socials (including pasta making courses!). 

• 26 days of paid annual leave (plus Bank Holidays).

• Health benefits: Free health and dental care insurance. 

• Salary: £22,000 - £27,000. 

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. 

The role involves providing emotional support over the telephone and through our written platforms to people living with and affected by diabetes. The role involves proactively updating your knowledge of diabetes and key issues by reading relevant information updates. To be a team player, contributing to a positive, supportive environment and undertake any reasonable task as requested by a manager appropriate to the role.

Candidates will be able to communicate health information clearly and effectively to a wide range of audiences, with the aim to support customer queries to the best of your ability. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to meet customer satisfaction and service level agreements. You will be able to handle distressing calls in real-time by listening carefully and allowing the customers to feel safe in sharing with us. You will be confident and competent in using IT and different IT packages and programmes, with an openness and willingness to learn new IT systems, such as a new CRM.

The Opportunity   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   

The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Contract Type: Permanent, Full Time (Monday - Friday, 9:00-17:30)

1. Achieving Results 

• Organising, supporting and delivering skills sessions, partner events, university trips, both in person and virtually across SMF cities and other parts of the UK. 
• Coordinating logistics for virtual and in-person events, including content creation, securing venues and speakers, producing webinars and video calls, advertising events, collating attendee lists and compiling feedback/evaluation 
• Coordinating logistics of 6F/S5-6 and undergraduate internships, including but not limited to, internship advertising and student selection, liaising with students and employers throughout internship delivery, and compiling student feedback/evaluation 
• Collaborating with SMF STAR Support partners to support the young people on our programme in their applications for internships and graduate roles 
• Assisting with the organisation and delivery of in-person residential programmes for students from across the country 
• Creating digital resources and supporting services that help APP students with university applications and internship and career opportunities 
• Staying on site (day and overnight visits) for residential programmes and/or university visits when the need arises 
• Support the running of the Social Mobility Foundation’s Mentoring Programme, including but not limited to, mentor recruitment, student and mentor matching and monitoring the relationship of participants and their mentors in assigned sectors 
• Building relationships with schools and employers to promote and gain support for SMF’s programmes, including visiting and presenting in schools in the coordinator’s region and engaging virtually with schools and employers across the UK 
• Marking student applications to the Aspiring Professionals Programme and onboarding students across the UK 

2. Self-management 

• Taking a problem-solving approach to the role, escalating issues as needed 
• Managing work across a range of areas simultaneously 
• Developing a strong understanding of the SMF’s work and social mobility across the UK, demonstrating SMF values in all work 
• Using initiative to ensure effective liaison between the SMF and its student participants and target schools and colleges 
• Using initiative to ensure effective liaison between the SMF and its employer partners 

3. Delivering Excellence 

• Maintaining excellent monitoring, evaluation and tracking procedures for student progress and the effectiveness of activities and events; compiling reports as required   
• Undertaking all relevant activities to ensure all stakeholder relationships are well maintained, including meetings and email/letter correspondence, general admin tasks, and the resolution of any complaints 

4. Collaboration 

• Primary point of contact with students across the UK 
• Maintaining shared inboxes across teams within the SMF 
• Supporting the Impact and Strategy Team with programme pilots, as and when necessary 
• Other duties, as required by the management team, to assist the operation of the SMF’s activities

Person Specification

• Excellent interpersonal and communication skills   
• Strong administration skills and confidence with using IT 
• Confidence in preparing and delivering presentations in face-to-face and virtual settings 
• Experience of relationship management and/or customer service 
• Excellent attention to detail when undertaking tasks 
• Ability to work as part of a small team 
• Hard-working and efficient 
• Self-starter with ability to prioritise tasks, take initiative and work independently 
• Ability to adapt to new situations as they arise, and problem solve effectively 
• Committed to the aims of the charity 

We value ability and potential more than specific experience, and we are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage applications from people from low socio-economic backgrounds, from people who are care-experienced, and from people who are Black, Asian or of minoritised ethnicity.   

Benefits

• 25 days annual leave pro rata’d, plus bank holidays
• Time off in lieu for work outside contractual hours
• 5% employer pension contribution after a satisfactory completion of a three-month probation period 
• Flexible working hours.   

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59, Wednesday 11th December 2024.
 

• A letter outlining your suitability for the post along with specific examples from past experience. Please ensure a contact number is included.  
• A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum) 

Please note that generic applications and CV’s will not be considered.

Interviews: First round interviews will take place from 16th December 2024. Interview candidates may be asked to complete online tests; this will be arranged after interview. 

Philanthropy manager

· Full time: 37.5 hours per week (we welcome flexible working requests)

· Hybrid working for the foreseeable future, with regular attendance, including Thursdays, at our central office:

• Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from our other sites at:

• Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
• Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

HOW TO APPLY

To apply for this post send your:

➢ CV (please include your last employer and dates of employment)

➢ Cover letter (please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role).

Closing date for application: Monday 2nd December

Interview date: Friday 13th December

You must be eligible to work in the UK

Job Purpose

We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.

Specifically, this role will lead the team’s efforts in working with our mid-level donors, developing our first ever patrons’ programme and providing them with a gold-standard experience that ensures continued support of the Royal Free Charity.

You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.

The role reports to the senior philanthropy manager.

Responsibilities

Leading the Royal Free Charity’s patrons’ programme

· Lead all aspects of the Royal Free Charity’s patrons’ programme, from recruitment through to stewardship and renewal efforts.

· Work with senior stakeholders to develop and launch a new strategy for the programme, illustrating the potential overlap between patronage and other areas of support for the charity, as well as opportunities to uplift levels of support or additional gifts.

· Manage the day-to-day delivery of the patrons’ programme including coordinating the renewals process and responding to enquiries.

· Effectively promote the programme across a range of audiences, working with colleagues to identify and recruit prospects and deliver retention activity to uplift individuals to patronage and beyond.

· Develop and deliver the engagement programme for patrons, collaborating with colleagues on stewardship and cultivation plans including a programme of communications and touchpoints, including events.

· Draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.

· Support colleagues who manage relationships with patrons by ensuring key materials are shared, and monitoring when annual renewals are due.

· Manage updates to patron recognition across our hospital sites, ensuring names are listed in accordance with donor wishes, and are added or removed at the appropriate time. 

Leading the Royal Free Charity’s mid-level programme

· Alongside the patrons’ programme, lead and deliver a mid-level giving retention and recruitment strategy, for donors giving between £1,000 and £10,000 to the charity each year, working with colleagues to understand potential opportunities for uplift in giving.

· Support the development and delivery of engaging events, and bespoke communications for mid-level donors.

· Ensure that mid-level donors have the best possible experience of giving to the charity, by engaging with colleagues on the development of appeals to this audience, stewarding those giving at this level, and attracting new supporters to grow the programme.

· Contribute to analysis and commentary on the performance of the programme.

· Work with the public fundraising team to thank mid-level donors to fundraising appeals, creating updates and reports, and providing an excellent supporter experience to maximise the opportunity for a longer-term relationship beyond specific appeals.

· Work closely with charity colleagues and external suppliers to ensure fundraising activities are delivered to agreed plans, budgets, and timelines.

· Support the fundraising activities of the wider philanthropy & campaigns team through identifying donors who may give major gifts or be interested in legacy giving.

Cross-team working and individual development

· Lead the team’s work in stewarding existing legacy pledgers.

· Build relationships across the charity and with Royal Free London staff to enhance own work, raise the visibility of fundraising, and identify opportunities for collaboration.

· Represent the philanthropy & campaigns team, where appropriate, on cross-charity projects.

· Take time for personal development, contributing learning and ideas to the wider team.

· Keep up to date with fundraising sector trends and how they can be applied to our work.

· Undertake any other tasks commensurate with the role.

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.

PERSON SPECIFICATION
Qualifications

No specific qualifications are required for this role.

Experience

Essential

· Experience in fundraising and donor development in the charity or cultural sector, or a similar setting.

· Experience of working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.

· Experience of creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.

· Experience of planning, delivering, and evaluating a project from start to finish.

Desirable

· Experience of developing longer term relationships with supporters, clients, or equivalent audiences.

· Experience of leading on the creation and implementation of innovative events that are tailored towards a specific audience’s interests.

· Knowledge of fundraising regulations and best practice including Gift Aid and GDPR.

Skills and knowledge

· A keen interest in the fundraising sector, with a desire to learn and grow in the role.

· A passion for relationship-building, and working with a diverse range of audiences.

· Exceptional customer service skills.

· A positive can-do attitude and approach towards problem solving.

· Outstanding organisation skills, with the ability to juggle workload whilst maintaining an excellent service level to donors, charity colleagues, and external suppliers.

· A collaborative approach to working with other members of the team and senior stakeholders.

· Excellent written communication skills, with a strong eye for detail.

· Ability to deal with sensitive information in a confidential and professional manner.

· Comfortable with, and interested in, working in a healthcare related setting.

· Excellent IT skills, including a thorough knowledge of MS application (Word, Excel, PowerPoint and Teams), and a willingness to learn new skills, such as how to use the relationship management database, Raisers Edge NXT.

· Engagement with equal opportunities, diversity and inclusion, and a commitment to act in accordance with best practice in these areas.

BENEFITS

Core benefits

· 25 days of paid holiday, plus three day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential

advice and support on work and personal issues.

Fundraising department

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.

We pride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patron programme, and special events to support these activities.

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.

We are excited to be recruiting our first Executive Manager who will take responsibility for business and funding processes across the organisation, working closely with our existing Clinical Manager, staff and volunteer team and the board of trustees to capitalise on the organisation’s recent successes and support our growth and development. 

About Share

Share Psychotherapy is one of the city’s major mental health charities. Established over fifty years ago, we offer medium- to long-term therapy at nominal fees to people on low incomes. We deliver high quality services offering a range of psychodynamic and creative therapies and modalities. Around 80% of our clients have annual incomes of less than £12k, and we are therefore working at the vital intersection of psychological distress and poverty in the city.

Having moved to our new city centre location in 2023 we are now well established in our new premises and ready to capitalise on the benefits the new premises and location offer to the organisation. This requires a dedicated business leader who can take care of the day to day running of the organisation as well as contribute significantly to the development of future strategy.

We work closely with other charities and the NHS to deliver for the Sheffield population, and we seek to expand the relationships we hold across the sector, to meet increasing demand on mental health services through collaboration.

The role

The Executive Manager is a new senior leadership role, leading on the organisations’ fundraising, partnership and service development and supporting the board in all aspects of organisational governance.

We are looking for someone who thrives in a varied role, bringing professionalism, collaborative style and leadership to the organisation. The role involves leadership in core areas, such as HR processes, charity governance, fundraising and oversight of client finance and building maintenance

Working closely with the Clinical Manager the postholder will ensure that the core functions of the organisation support and enhance the delivery of our clinical service.  The role will manage a small office management / administrative team comprising both paid and voluntary staff.

This is currently a fixed term, part time role, which we seek to extent it into a full time and permanent role subject to secure additional and sustainable funding.

Job description

Service Development

• Develops links and partnerships with other organisations, representing Share and attending external meetings
• Identifies and pursues additional avenues of funding
• Completes funding bids for routine funding opportunities and manages relationships with funders from proposal submission to reporting
• Plays an active part in strategic and business planning with the board of trustees, setting stretching but achievable goals for the organisation.
• Manages and improves as and when required data collection processes, collating and analysing data to informing governance, fundraising and business planning

Governance and Compliance

• Provides support to the Chair of Trustees to ensure sound the governance of the organisation
• Delivers timely and reliable administrative support to the board of trustees, specifically around quarterly board meetings, AGMs and other governance matters
• Manages the organisational risk register, reporting regularly to trustees
• Leads on policy development, compliance and annual reporting cycles
• Maintains and updates HR processes and employment practices
• Working with the clinical manager to assess client experience and ensure a high level of customer/client satisfaction

Operations

• Leads on building management, health and safety and identifying and scheduling building maintenance work
• Oversees management of all elements of the operation of the building including, but not limited to, utilities usage and contracts, building access arrangements, security, first aid provision, fire alarm systems, lone working procedures, and relevant organisational insurances.
• Oversee maintenance and development of the website and IT systems
• Responsible for managing and developing all operational policies

HR

• Oversee and develop all HR policies and processes in consultation with the board of trustees
• Hold monthly performance and development check-ins with staff and volunteers as appropriate
• Provider leadership to the office management/administration team of both paid and voluntary roles
• Oversee the provision of compulsory trainings to all staff and volunteers at Share
• Hold responsibility for organisational compliance with recruitment and DBS legislation and practices
• Deliver strong safeguarding processes working closely with the Clinical Manager
• Lead recruitment processes

Finance

• Overview of payment processes including invoices, wages, and tax payments
• Manage monthly accounts working closely with the Treasurer, reporting regularly to the Board
• Developing budgets for funding bids and monitoring of expenditure
• Hold the organisation’s relationship with the independent examiner, undertaking the annual accounts process and Charity Commission reporting
• Be responsible for banking and bank signatory changes

Person Specification

We are committed at Share to providing a quality service to all our clients and volunteers. However, we know no one person ever meets all criteria fully. Therefore, please help us understand – through your CV and cover letter – which aspects you fully meet and have expertise in, which you meet partially, and which you think may need require support and on-the-job learning.

We are open to supporting an incoming Executive Manager to grow into the role.
Qualifications

• Educated to Degree level, or holds professional qualification relevant to the role (essential)
• Management, HR or Fundraising qualification (desirable)

Experience and knowledge

• Demonstrable experience of management roles at a senior level (essential), preferably in the mental health sector or charities
• Proven experience of fundraising from trusts and other grant making bodies leading to income growth (essential)
• Proven experience of partnership working with external organisations (essential)
• Experience of working in small organisations (essential)
• Experience of working with volunteers (essential)
• Experience of managing budgets, funding and finances (essential)
• Proven record in line management (essential)
• A strong interest in mental health issues and commitment to offering psychotherapy and wellbeing services (essential)
• Experience of building management, health and safety or operational compliance (desirable)
• Understanding of current HR requirements and national policy (desirable)
• Experience of working with, and reporting to, a Board of Trustees (desirable)
• Knowledge of the mental health and wider social service sector (desirable)

Skills

• A collaborative leader who values others and builds strong relationships (essential)
• Team leadership skills including managing other staff and/or volunteers on a day-to-day basis (essential)
• Ability to think creatively and strategically to drive forward development of the organisation (essential)
• Excellent communicator at all levels; able to represent Share and communicate its values and standards across networks (essential)
• Ability to manage and organise own time, caseload and professional development (essential)
• Commitment to developing self, others, and Share as a whole (essential)
• Competence in using IT to perform the role effectively (essential)

Main purpose

The Business Manager is a member of the school’s senior leadership team and is responsible for managing the strategic operation of the business functions of the Southover Partnership, including compliance, financial management, health and safety, human resources, premises, IT, and general administration.

The successful candidate will advise on and implement the day-to-day support that enables the Southover Partnership to operate effectively and efficiently, and which allows other members of the leadership team to focus on teaching and learning.

Duties and responsibilities

Leadership and strategy

· Under the direction of the Executive Headteacher (EHT), lead on all financial matters in the Southover Partnership, to enable successful financial performance and to ensure financial decisions are clearly linked to the Southover Partnership’s strategic goals

· Oversee recruitment processes and procedures

· Attend all senior leadership team meetings and report to Trustees where appropriate

· Allocate resources in line with the Southover Partnership school improvement plan and carry out long-term resource planning that reflects the school’s 5-year plan

· Take all decisions in line with the vision and values of the Southover Partnership, and encourage others to do the same

· Oversee and implement a marketing plan for the Southover Partnership, which utilises the Southover Partnership website, signage, the prospectus, and communications with current and prospective parents in collaboration with the EHT and Heads of School

· Monitor developments in technology and consider how it can be used to enhance the Southover Partnership’s business procedures and processes

· Implement the organisation’s fundraising and income generation strategy, choosing fundraising priorities in line with the Southover partnership strategic vision

· Be responsible for performance appraisal for all administrative staff, including supporting professional development

· Alongside the wider leadership team, ensure staff well-being is a priority and that the systems and processes are in place to support staff to be effective in their role

Compliance

· Manage the Southover Partnership’s compliance with statutory obligations including the SCR, and advise others on the relevant legal, regulatory and ethical requirements

· Track all the Southover Partnership policies and ensure they are updated in accordance with the policy review schedule

· Monitor and update the risk register

· Ensure that the Southover Partnership has adequate insurance cover at all times to include employer's liability, public liability, buildings and equipment cover, personal accident, professional indemnity, travel insurance and other relevant cover. (Professional advice should invariably be sought)

·To support the EHT to ensure that the school is compliant with all parts of the ISI guidelines.                                                                                                                 

Financial management

· In partnership with the EHT & SLT, create and manage the Southover Partnership’s budget and forecast future years’ budgets ensuring it is balanced, realistic, represents an effective use of funds and enables the EHT to make strategic, long-term decisions

· Submit the budget to the Trustee Board annually, & provide and present financial reports at least termly for the Trustees, providing insightful information to aid short- and longer-term decisions, including the consideration of financial risks

· Monitor the budget all year round, by providing monthly management accounts and reports to the EHT, advising where revisions or changes are needed, annotating all material variances and taking actions to rectify negative variances

· Manage day to day financial operations, including cash flow, invoicing, debt collection, payroll, payments and other transactions

· Ensure spending on petty cash and company cards is within the limits of the finance policy. Oversee the reconciliation of these accounts

· Review all monthly postings as part of the month end process, calculating and posting cut off adjustments e.g. accruals, prepayments and deferred income

· Deal with any customer and supplier account queries that have been escalated by the team

· Authorise supplier BACS payments and ensure all other external payments (e.g. PAYE and pensions) are up to date

· Comply with financial reporting requirements and submit statutory returns to the Charity Commission and Companies House

· Prepare accounts ready for audit, liaising with the auditor to ensure a prompt sign off of the annual accounts

· Oversee the Southover Partnership bank accounts on a day-to-day basis, ensuring money is banked, invoices are paid promptly, money owed is collected, and clear records are kept

· Lead on procurement processes, managing tenders where appropriate, conducting due diligence, benchmarking and evaluating suppliers, negotiating deals and ensuring value for money 

· Ensure the effective and efficient operation of staff involved in finance, delegating tasks to finance/administrative staff where appropriate; in particular, bookkeeping tasks, Local Authority contract management and resource ordering, to ensure best value

· Ensure that where applicable, Gift Aid is claimed on all charitable donations

· Maintain a strategic financial plan that will indicate the trends and requirements of the Southover Development Plan and will help formulate future year budgets

· At least annually, review calculations of fees and charges made to local authorities and schools to ensure they are appropriate and financially sound

Fundraising

· Investigate and recommend potential funders and funding streams to EHT and Trustees and follow up as required

Human resources

· Manage the Southover Partnership’s payroll provision with the payroll provider and approve monthly payrolls, ensuring all staff are paid correctly in a timely manner

· Manage day to day administration of the Pension scheme re starters, leavers and ad hoc forms, updating pension provider with monthly payroll contributions

· Ensure that recruitment, appraisal, disciplinary and grievance policies are administered in accordance with employment law

· With the EHT, conduct reviews of the Southover Partnership’s staffing structure to ensure effective deployment of staff and financial efficiency

· Ensure compliance with all relevant aspects of employment law including employment protection, equal pay, minimum wage, Working Time Directive, pensions or discrimination on the grounds of sex, race or disability

· Act as the EHT’s adviser on employment matters, including disciplinary procedures and ensure that the Southover Partnership has appropriate disciplinary and grievance procedures. Liaise with the external HR adviser where appropriate

· Participate in the recruitment of staff and handle related administration. Be responsible for ensuring the recruitment procedures are in line with Partnership policies

· Ensure that all relevant staff have contracts of employment including variations and maternity leave arrangements. Keep the Southover Partnership 's standard contracts & terms and conditions of service up-to-date as new legislation takes effect

· Lead on and monitor the effective use of staff access to support, counselling, Occupational Health and Education Support services both internally and externally in accordance with the Partnership policies and procedures

· Work with members of the Partnership Leadership Team to ensure that staff development needs are identified and that appropriate programmes are designed to meet such needs

Health and safety and facility & property management

· With the EHT, supervise the maintenance of the Southover Partnership’s sites

· Supervise the Facilities, Site and IT Officer to ensure Southover Partnership’s compliance with health and safety regulations, and put in place processes and procedures to ensure the safety of all in the Southover Partnership  

· Manage the Facilities, Site and IT Officer to:

· Ensure a safe, properly maintained and secure environment on all sites for the stakeholders of the Southover Partnership in which safe and effective learning can be provided

· Ensure the supervision of relevant planning and construction processes is undertaken in line with contractual obligations

· Ensure the continuing availability of utilities, site services and equipment

· Monitor, assess and review contractual obligations for outsourced services

· Ensure ancillary services e.g., cleaning, etc., are monitored and managed effectively

Office administration, IT & management information systems

· Keep records in accordance with the Southover Partnership’s record retention schedule and data protection law, ensuring information security and confidentiality at all times

· Administer Governor Hub

· Attend and support the Finance and Governance sub-committee and full Trustee Board meetings & ensure that the administrative support for school governance is carried out to a high standard

· Be the Southover Partnership’s lead on data protection, taking responsibility for monitoring data protection compliance and advising the Southover Partnership community on data protection issues

· Direct the work of the Facilities, Site and IT Officer to ensure the management of IT and management information at the Southover Partnership is efficient and up to date.

The School Business Manager will be required to safeguard and promote the welfare of children and young people and staff, and follow the Southover Partnership policies and the staff code of conduct.

Please note that this list of duties is illustrative of the general nature and level of responsibility of the role. It is not a comprehensive list of all tasks that the Head of Business and Finance will carry out. The postholder may be required to do other duties appropriate to the level of the role, as directed by the EHT.

Ivy Rock Partners is thrilled to be working with London South Bank University in recruiting a permanent Group Associate Director - Financial Services.

Purpose of the post:

Ensuring the delivery of high quality financial transactional services and operational reporting across the Group combining strong financial control with a service culture approach to delivery. This post will provide leadership of our key operational services across income and expenditure. In addition, this role oversees the procurement function at LSBU.

Increasingly these services will be provided across the LSBU Group, encompassing the University (LSBU), South Bank Colleges (SBC) and South Bank Academies (SBA) and this role will support the transition to more shared financial systems, policies, processes and services over the next few years.

Key Relationships:

1. The role holder will be expected to build close relationships with
2. the Group CFO and senior FMI colleagues
3. Group Executive and leadership at each of the Group entities
4. Academic and PS leadership
5. Directors of professional services including the Academic Registrar
6. External suppliers and software vendors

Under the leadership of the Group CFO and jointly with the other senior leadership roles within FMI, this role will:

• set the performance and service standards for FMI, role model the principles set out in the LSBU Group behavioural framework, deliver against agreed objectives and targets and deliver excellent customer service
• Establish and maintain effective senior team working within FMI, providing collective leadership, strategic direction and overall management of FMI
• Assist the LSBU Group Executive in the wider leadership, direction and management of the University and Group.

In addition, the Group Associate Director of Financial Services has responsibility for the following areas:

• overseeing aspects of Group financial service and control including Income, Fees & Collections, Payments, Payroll, Pensions, Procurement and Finance Systems
• maintaining Group Financial Regulations and relevant financial policies and procedures.
• ensuring efficient and accurate processing of all financial transactions in line with financial regulations, policies and procedures
• ensuring the full and efficient provision of fees and bursaries services are provided and that billing is accurate, prompt and supports effective collection of fees and accommodation payments
• ensuring that appropriate credit control reporting and activity is undertaken in order that all amounts owed to the Group are collected
• ensuring that payments to staff, suppliers and other payees are processed accurately and on time
• ensuring the effective and efficient delivery of financial systems across the Group, currently Unit4 Business World / Agresso and TM1. Ensure with IT that the environment is secure, available and well administered.
• investigating and reporting on cases of suspected fraud and financial irregularity
• overseeing the development and delivery of compliant, effective and flexible procurement processes and services across the Group
• preparing and presenting papers to the Group Executive and Governing Body/ Group Board Committees as required
• ensuring appropriate supervision, appraisal and learning and development throughout the Financial Services section
• undertaking any other appropriate duties as may be necessary in the interests of the Group or FMI as agreed with the group CFO.
• These responsibilities apply to all entities within the Group. For those entities which have local financial management and control arrangements which are not managed directly by this post the role holder is expected to work closely with those responsible e.g. the SBC/A Vice Principal (Finance & Performance).

SELECTION CRITERIA:

Essential selection criteria:

• A good honours degree or equivalent qualifications/experience
• Significant experience in the design and delivery of financial services at a large and complex organisation. Experience in HE or similar sector preferable but not essential
• Proven track record of service delivery and customer service excellence
• Strong understanding of credit control processes and commercial and more collegiate approaches to debtors and recovery of funds due
• Experience of commercial negotiations and delivery of change projects for the provision of new or improved financial services, finance partnerships and/or transactional assistance
• Strength and quality of leadership and the personal skills required to develop and lead an effective and well-motivated, professional and multi-disciplinary team through a period of change
• Demonstrable management skills, including the ability to set a clear direction; give positive and negative feedback constructively; delegate; and manage both teams and individuals
• Experienced in the use of automations, ticketing systems and other efficient means of providing and supporting high performing services
• Technically sound, including on current regulatory and financial reporting issues and developments including fraud, AML and KYC requirements and best practice
• Excellent oral and presentational skills, including the ability to explain complex issues clearly and succinctly together with excellent written communication skills
• A personal commitment to diversity and equality.

Preferred selection criteria

• Awareness and experience of OfS/charities/ FCA regulations and reporting
• Experience of working with Unit4 Business World / Agresso
• A CCAB or CIMA qualified accountant
• Led or sponsored a significant integrations or process change project

Do you have experience in managing data, within a fundraising or similar setting? Do you have experience having a strategic oversight of Data systems? This role will manage a team to implement better process's to improve efficiency and capture and record better data. Do you have strong knowledge of CRM systems?

TPP are recruiting a proactive Database Manager on behalf of our client, a respected global charity.

Benefits:

• 24 days' holiday per year with holiday increase based on length of service - up to a maximum of 5 additional days.
• 2 wellbeing closure days.
• Flexibility - i.e. condensed work hours (upon agreement from manager).
• Pension scheme with employer contribution up to 6%
• Special leave: Bereavement, Carers, Disability, Menstrual/Menopause, Pregnancy Loss, Fertility Treatment, and more!

The Role:

As the Database Manager, you will lead the strategic transformation of data architecture, ensuring seamless integration between CRM systems, data warehouses, and external platforms. You'll also lead automation and optimise platforms to support data-driven fundraising decisions and strategies, driving efficiency across the organisation. You will manage a team of 3.

Main responsibilities:

• Design and implement API-driven integrations between CRM systems (Raiser's Edge NXT), data warehouses, and external platforms.
• Identify opportunities to enhance efficiency through automation and optimised data processes.
• Collaborate with IT teams and external suppliers to develop integrated data solutions.
• Lead change management initiatives, including training and creating user guides for new processes.
• Oversee the transition from manual to automated data processes.
• Ensure compliance with data protection regulations and maintain high standards of data security.
• Establish performance monitoring mechanisms for data architecture and processes.
• Build strong relationships across teams to integrate data insights into fundraising strategies.

Essential requirements:

• Expertise in CRM platforms
• Experience with automating processes and managing system transitions.
• Strong leadership and change management skills, with a collaborative approach.
• Knowledge of GDPR and data security best practices.
• Ability to manage cross-functional teams and influence strategic decision-making.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

COMMUNITY HUB LEADER

Oasis Hub Warndon  

Full-time (40 hours per week, 1 FTE), Permanent Contract

Salary: £35,217 per annum

Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader supporting the established Hub at Warndon. 

The post holder will lead the development of the Hub, situated on the periphery of Worcester City, serving the community of Warndon and the surrounding area, supporting the Oasis Academy and wider local community. The role will hold the vision of integrated community delivery, which will include a range of services such as family support, volunteering, youth mentoring, deliver a food pantry, advice and support, community events and a toddler group.

This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principal to develop one joined up local vision for the Hub.

A significant part of this role will involve fundraising and business development, working with local people to develop and grow the charity and local community movement.

We are looking for an experienced community leader who enjoys project and budget management, but also has a deep understanding of community work. A degree or professional qualification is valued, but we also value extensive relevant experience and being able to demonstrate an embodiment of our ethos and values.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:

· Flexible working practices which encourage innovation and fresh ideas.

· A supportive network and friendly team in a motivating working environment.

· A non-contributory defined benefit pension scheme with 7% employer contributions.

· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.

· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.

For full details please go the Oasis UK charity website.

Closing date for completed applications is 9am Monday 9th December 2024. Stage 1 interviews will be held on the week commencing 9th via TEAMS and the final stage will take place on 18th December 2024 in person in Warndon. Please send us your CV and cover letter. For further details please visit the Oasis Charity Jobs website. 

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. 

We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Risk and Assurance Manager

Salary: £55,294

Location: Manchester - Agile

Full Time, Permanent

Closing Date: 29th November 2024

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Risk and Assurance Manager to join us!

You’ll be responsible for managing an enterprise wide risk management programme, a risk-based internal audit programme, and the oversight of the effectiveness of the internal control framework.

The role will work closely with Risk Owners across One Manchester and ensure that the ELT & SLT, Board and Audit & Risk Committee are advised as to any current and potential risks to the profitability, reputation and regulatory status of the One Manchester Group. Working with the Director of Strategy, Governance and Assurance and the Chief Finance Officer, the Risk and Assurance Manager will act as the main point of contact for and manage the day-to-day activities of the Audit & Risk Committee.

Further to this you will be role responsible for the line management of the Risk and Assurance Team.

What we’re looking for:

• Risk Management qualification (e.g., Institute of Risk Management), or relevant experience.

• Experience of designing risk management policies/procedures and Risk Maps.

• Ability to quickly understand a range of operating procedures and practices relevant to audit and risk management plans to assist in producing practical conclusions to issues faced by the function.

• Knowledge of audit planning, testing and system evaluation and recording (including interviewing client staff) in accordance with mandatory standards and local policies and procedures.

• Understands all elements of a risk-based audit assignment over the range of internal audits (routine and non-routine) across different functions.

• Has a good knowledge of enterprise-wide risk and audit processes, not just financial risk management and audit, and an ability to distil outcomes from these processes into practical and focussed recommendations for business process improvement.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives.  We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'.  This means that we aim to interview at least one ethnically diverse candidate for all roles.  We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do.  We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

Housing Rights Manager
Work Pattern: 35 hours a week, full time
Contract: 24 month contract subject to successful probation period, with possibility of extension subject to funding
Salary: £37,941 per annum (inclusive of London Weighting)
Location: Camden & Hackney Outreach

About CARIS Families

CARIS Families is a small, frontline charity that supports families who are homeless and living in overcrowded multi-occupant hostels in the London Boroughs of Hackney and Camden. Life in temporary accommodation hostels entrenches children and their parents in poverty and disadvantage. Families suffer from acute overcrowding, inadequate basic facilities and a permanent sense of unsafety. The nature of hostel life isolates people from their support networks, decimates their physical and mental health and becomes an adverse life experience in itself for families already suffering the trauma of having become homeless.

CARIS Families exists to provide early intervention to mitigate the worst effects of hostel life and homelessness for children and parents in our four target hostels. We do this by providing hands-on play, learning and social activities to help children meet their potential, improve families’ wellbeing and build their support network.  We provide a holistic family support service that case-works with each family individually to reduce financial and other pressures on them as they wait for a permanent home.  We also use our data and learned experiences about temporary accommodation to join campaigns for reform to temporary accommodation policy and practice, both locally and nationally.

We have just received funding to employ a dedicated Housing Rights Manager for the next two years. This is an exciting addition to our team, as it will be our first staff member dedicated to helping our homeless families with their housing case. The housing system is notoriously opaque: families tell us it can be a hopeless minefield to navigate independently and that they often can’t access meaningful help with it, resulting in years-long hostel stays. Our Housing Rights Manager will step into the gap and work with families on an individual basis to gain the information and support they need to progress their housing case and expedite their move-on into a suitable home.

About the role

Our Housing Rights Manager will be a key member of our Family Support Service. They will manage a weekly drop-in clinic from within the hostels where they will assess new housing cases and develop a support plan with families. They will manage a full housing caseload of housing support work, collaborating with relevant local groups, local authority partners and law centres to progress families’ housing cases. They will learn from the barriers families tell us they face, develop CARIS Families’ housing advice service in response and use these learnings to contribute to campaigns for reform to temporary accommodation practices and policies locally and nationally.

In their first year, the Housing Rights Manager will work in partnership with housing solicitors at Shelter to write a Housing Information and Rights handbook tailored to the processes of our target boroughs. The handbook will aim to demystify the temporary accommodation system in our two boroughs, explain residents’ legal rights and help them understand their options. It will form a key part of the support we can offer and allow us to reach many more families in hostels than our small staff team can individually casework with.

This is an exciting opportunity to join a committed staff team of just 5, working in a person-centred and community-minded way to make a real difference to families on the frontline of inner-London’s housing crisis.

The Benefits

• Salary of £37,941 (full-time, 35 hours a week.)
• Hybrid working can be negotiated around core frontline delivery hours
• 25 days’ annual leave, plus Christmas week closure and bank holidays (pro rata)
• 6% employer pension contribution
• Ongoing learning and development opportunities
• Being part of a dedicated, supportive and inclusive team

Please complete the accompanying application form and return by Friday 14th December 2024 at 6pm.

INTERESTED?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who have lived experience of the impact of homelessness and/or temporary accommodation policy and practice.

Please note that this post is subject to an enhanced vetting and barring check.

No agencies please.

Do you have retail and people management experience? Do you have a passion for delivering great standards and developing your team? Do you want to be part of something exciting that will truly make a difference to the lives of people around you?

Then we might have the perfect job for you!

Gloucester Shop Manager
Location: Gloucester, GL1 1SE/GL1 2DP
Salary: £25,340.04 FTE (40 hrs per week)
Hours of work: 40 hours per week across 5 days
Duration: Permanent

At Great Western Air Ambulance Charity, we’re going big on charity retail. We already have nine shops located in Westbury-on-Trym, Yate, Cheltenham, Gloucester, Cinderford, Bath, Thornbury and most recently Keynsham but plan to open up to four new shops a year over the next five years, giving our charity a physical presence in the heart of communities we have served since 2007.

The shops will sell a variety of goods, as well as being a hub for our charity activity locally. Our shops need to perform well financially to help fund our lifesaving service, but we also want them to be a place where everyone feels welcome, the local community can learn life-saving skills and former patients or supporters can pop in for a chat.

We are looking for an experienced retail manager that can lead on the financial delivery, team engagement and community presence in our two Gloucester based shops. In return, we offer a competitive salary, the opportunity to be part of an amazing retail team and involvement in the exciting variety that retail growth will bring. We also believe strongly in developing individuals’ leadership skills and provide our shop managers with a leadership development programme.

GWAAC is a great cause to work for, and we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

We actively encourage applications from candidates from a range of backgrounds and experiences as part of our keen commitment to equality, diversity and inclusion. GWAAC puts people first and upholds a culture of safeguarding.

Closing date: Ongoing until appointed.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please Note: All retail staff are required to undertake a Basic DBS check due to their contact with vulnerable people and the public. Further information can be accessed in our Ex-Offenders Policy which is accessible on the website.

No agencies please.

Mercy Ships is at an exciting juncture. With two hospital ships delivering hope and healing in Africa, our UK office team is committed to engaging with new supporters – to double our fundraising income and significantly increase the number of incredible volunteers we recruit to serve on board. 

As part of our growth strategy, we are investing in our events programme across the Christian, Medical and Maritime audiences, and are looking for an experienced Events Manager to help us deliver in 2025. 

You will bring excellent organisational, planning, prioritisation and time management skills, and be able to inspire and coordinate both staff and volunteers (some of whom have served on our ships) in the process. 

The role will include coordinating everything from Major Donor dinners with our Royal International Patron, to organising our 80 strong volunteer team at the Big Church Festival, and corporate maritime conferences. 
 
This is a brand-new role reflecting our ambitions for growth. You will be part of a small, strong team and working closely with the Volunteer Team. 

We are looking for an eye for detail to ensure a high professional standard is maintained – often under pressure – and with budget experience of large (c£50-100,000) events, within a charity environment. 

Apply by 30 November. 

About the role

WorldSkills UK is seeking a dynamic Network Member Manager to support and expand the growing network of institutions that are part of our award-winning Centre of Excellence. This role is vital to driving value for members and enhancing our flagship programme, which is dedicated to transforming Technical and Vocational Education and Training (TVET) across the UK. As Network Member Manager, you will manage relationships, engage members, and maximise the impact of the Centre of Excellence, ensuring member institutions have access to world-class training and development resources. Your work will support the Centre of Excellence set new benchmarks for teaching, learning, and assessment, ultimately contributing to the UK's global competitiveness in skills excellence.

Role purpose

The Centre of Excellence is WorldSkills UK’s cornerstone programme aimed at raising the standards of teaching, learning, and assessment across TVET. By harnessing international best practices and expertise, it fosters innovation and advances the quality of education across the sector. As Network Member Manager, you will be at the heart of the programme joining a vibrant and diverse team, working closely with member institutions to deliver impactful, sustained engagement and provide strategic support.

Key tasks and responsibilities

Programme management and reporting:

• Establish and maintain an account management framework to encourage member participation in the Centre of Excellence’s core offerings.

• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.

• Regularly evaluate and refine the member engagement framework to meet evolving needs, including offering tailored training and development solutions.

• Prepare comprehensive reports for management and leadership that provide insights into programme outcomes, trends, and impact. These reports will inform partners and stakeholders, highlighting the Centre’s achievements and demonstrating value to support continued engagement.

Member engagement and relationship management:

• Build effective working relationships with senior leaders from across the membership, serving as the primary point of contact for ongoing support.

• Develop and execute a robust engagement strategy to ensure that institutions gain maximum value from their membership.

• Oversee the enrolment and validation of new members, guiding them through the onboarding process and ensuring alignment with programme requirements.

• Conduct regular needs assessments and check-ins with members to ensure alignment with the Centre’s objectives and identify opportunities for enhanced engagement.

• Facilitate knowledge-sharing and collaboration opportunities within the network to foster partnerships and shared learning.

• Lead the annual recognition review, coordinating judging panels and planning events to showcase and reward excellence across the network.

Member communication and support:

• Collaborate with marketing and communications teams to keep members informed about events, training opportunities, and programme updates.

• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Centre.

• Lead promotional activities to boost member engagement and manage the creation of impactful content for publications, social media, and other channels.

• Conduct and share impact studies that demonstrate the benefits of the Centre’s programmes, helping to raise the profile of WorldSkills UK across various platforms.

• Promote WorldSkills UK’s products and services to drive growth and increase reach within the education sector.

General responsibilities for a manager:

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. Any significant changes will be made in consultation with the post holder acknowledging experience, education and ability.

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience working with in Further and Higher Technical Education. [E]

• Experience establishing strong working relationships with senior leaders across education and training. [E]

• Experience in network or member management, ideally within an education or workforce development context. [E]

• Experience in developing and implementing engagement strategies to drive member satisfaction and retention. [E]

Knowledge and skills:

• Strong relationship management skills, with a demonstrated ability to build and sustain positive, collaborative partnerships [E].

• Excellent communication and interpersonal skills, with the ability to influence and motivate diverse stakeholders [E].

• Strong organisational skills and a proactive approach to managing multiple priorities and deadlines [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to analyse data and use insights to inform decision-making and improve processes [E].

• Knowledge of account management frameworks and best practices in member engagement [D].

• Familiarity with CRM systems and other tools for tracking member engagement and programme impact [D].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E]. • Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.