Customer service management jobs

We have an exciting opportunity to join the Children and Young People's Safer Space+ project. We are recruiting for a Full Time Senior CYP Caseworker, to support children and young people who have experienced Domestic Abuse.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our office at Whitecross Studio's, 50 Banner Street, London, with flexibility of hybrid working. The role requires travelling to other VS offices across London.

As a Senior Children and Young Persons Caseworker, you will be required to:

• Conduct comprehensive needs and risk assessments and ensure each CYP receives an individual tailored support package that fully meets their identified needs, including safety planning, advocacy, emotional and practical support.
• Provide one to one support to children and young people living in families affected by domestic abuse.
• Effectively manage a caseload of different risk level cases of approx. 10 and provide specialist support to reduce the risk and increase safety
• Review the assessment of risk on an ongoing basis, ensuring appropriate and immediate action is taken in respect of any CYP facing significant harm, making the necessary referrals to MARAC and local safeguarding processes as required given the legal framework relating to the protection of children and the policy and procedures of the Local Safeguarding Children's Board.
• To consult with and involve children and young people in making decisions about themselves and the development of the service.
• Establish links with relevant statutory partners in Social Care, Education, Health, Police and Housing, with the intention of supporting children and young people who have been impacted by crime. Attend meetings as required.
• To advocate on behalf of children and young people affected by crime, to ensure the diverse needs of children and young people using the service are met.
• Manage up to 4 staff, conducting supervisions and case reviews, supporting and coaching your staff in their practice and personal development.

You will need to have the following essential skills:

• Experience of working directly with vulnerable children and young people aged 5 - 17, on a one to one basis, with a proven ability to work in creative and appropriate ways to engage with children and young people
• Experience with assessing risk and taking appropriate action to safeguard children and young people
• An understanding of the current issues for children and young people experiencing crime, including Serious youth violence, Sexual Violence, Domestic abuse and relationship abuse
• Experience of delivering effective multi-agency and partnership work, including building relationships with statutory and voluntary CYP service providers
• Effective organisational skills, including experience with planning, prioritising, managing crises and a caseload, and maintaining accurate and confidential case records
• Excellent written & verbal communication skills and Excellent IT skills including Word, Excel, databases, internet and Outlook

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Trusts and Foundations Community Fundraiser

Cransley Hospice Trust is seeking an enthusiastic and driven Trusts and Foundations Community Fundraiser to join our team. 

Join us and make a difference to people living with a life limiting illness, when they need it most.

As a crucial part of the fundraising team, you’ll be responsible for:

• Identifying and securing grants from trusts and foundations to support essential palliative and end of life care services for North Northamptonshire.
• Building strong relationships with community groups, faith organisations, schools, and businesses to inspire fundraising efforts.
• Supporting individual fundraisers in the community and ensuring excellent donor stewardship.
• Managing collections, fundraising events, and engaging with local supporters to maximise income.
• Working closely with the marketing team to promote fundraising campaigns.

About You

We’re looking for someone with:

• Experience in fundraising, business development, or relationship management.
• Strong communication skills, both written and verbal, as you will be working closely with colleagues and external contacts.
• Strong people skills to engage and inspire donors, volunteers, and community groups.
• A proactive, creative, and organised approach to work.
• A strong desire to make a real difference to hospice and end of life care in North Northamptonshire.
• Excellent organisations skills with excellent attention to detail.
• You will bring a flexible, can do attitude and be able to work independently as well as part of a team.

This role offers the opportunity to develop your fundraising career in a supportive and inspiring team while directly contributing to end of life care in your local community.

Hybrid working, and due to the nature of your role there will be some evening and weekend work in the local area.

#Fundraiser #Trustfundraiser #Fundraising #Communityfundraiser #fundraiser #fundraisingstrategy 

Evidence & Impact Research Assistant
Salary range: £24,648 - £30,367 per annum (pro-rata)
Location: Helimed House, Norwich
Hybrid working:  60% in the office, 40% at home.
Hours: 22.5 hours per week, days worked to be agreed with the successful candidate
Contract: Permanent contract

East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

This exciting new role will support the Research, Audit, Innovation & Development (RAID) team to conduct research studies and audit projects aimed at optimising service quality and achieving the best possible outcomes for patients.

Working collaboratively with clinicians and researchers, you will support RAID projects at EAAA. Responsibilities will include data entry, extraction and accuracy checking, administrative support, and contribution to report writing.

You will have previous experience of working with data, maintaining accurate records, and working in a team and to deadlines. This varied position offers significant learning opportunities in pre-hospital emergency medical research and is ideal for someone who is organised, motivated, and detail oriented.

The role will primarily be based at Helimed House in Norwich however some travel to EAAA’s base in Cambridge will be required.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

Closing date: Monday 28 April (9am)
Interview date: Monday 12 May

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Family Support Coordinator

£22,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

 Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

Practical, helpful and supportive – you thrive working at a fast pace whilst maintaining accuracy and you work collaboratively with others to complete tasks, you are a confident MS Office user.

A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

Flexible working hours to balance home and working life

25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

Company car for front line care posts

Access to the Blue Light Card Scheme, and other rewards and discounts

Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

Pension scheme where we contribute 5% of your salary and you contribute at least 3%

The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place either on Teams or at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Fundraising Coordinator (Individual Giving)

We are RABI – the farmers charity. 
 
We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
 
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits. 
 
Together, we’re on a journey to help shape a future our farmers deserve. 
 
ROLE OVERVIEW
 
The Fundraising Coordinator (Individual Giving) will be responsible for stewarding our supporters and donors, helping coordinate the Fundraising department activities and associated administrative duties.
 
KEY RESPONSIBILITIES:
 

• Work with the Individual Giving Manager, Fundraiser (Individual Giving) and wider fundraising team to administer our donor support communication. 
• Administering the individual giving fundraising programme with support from the wider team. 
• Develop and maintain relationships with key RABI stakeholders, partners and associated organisation as agreed by your line manager. 
• Plan, execute and assistant in delivering national and large-scale fundraising activities. 
• Thank all donors in a timely manner via e-mail and letters and keep accurate records.
• Ensure that the database CRM records for our supporters and donors are maintained and up to date. 
• Develop and refine systems and processes to enhance donor experience and support. 
• Responding to general enquiries from the RABI fundraising email address and the fundraising phoneline. 
• Support the Individual Giving Manager and Fundraiser (Individual Giving) on the development and implementation of fundraising campaigns.
• Help plan and coordinate fundraising campaigns and initiatives, ensuring they are executed effectively and efficiently. 
• Liaise across the charity fundraising collateral and support the wider teams in developing materials for community fundraising. 
• Assist the Individual Giving Manager and Fundraiser (Individual Giving) in the oversight of the online RABI shop. 
• Help create and develop a digital income strategy as part of the Fundraising Strategic Framework.
• Provide a first point of contact for individuals who are fundraising for RABI including sending out fundraising packs and providing fundraising guidance and advice. 
• Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.

 
GENERAL:

• Develop and maintain good working relationships and liaison with other members of RABI staff. 
• Be a constructive member of the fundraising team and work cooperatively with other staff members. 
• Take part and contribute to fundraising team meetings. 
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks. 
• Actively participate in the staff appraisal scheme and be committed to training and development in line with the Charity’s aims and objectives. 
• Liaise with volunteers, clients, contractors and other stakeholders as necessary. 
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate. 
• Perform any other reasonable task as required by the Charity.

 
PERSON SPECIFICATION

Essential:

• A positive and creative approach to work. 
• Good telephone manner, including showing empathy towards in-memory and legacy donors. 
• Ability to record data accurately.
• Self-motivated and confident in working both independently and in teams.
• Good communicator, including face-to-face, phone, in writing and via remote communications. 
• Good numeracy skills. 
• Ability to manage time effectively, prioritise workload and plan-ahead. 
• Good IT skills (MS Office including Outlook, Excel and Word).
• Problem solving skills.
• Creative ability and use of software (e.g. Canva, CRM).

 
Desirable:

• A full UK driving license.
• Understanding of Data Protection and fundraising regulations, compliance and best practice. 
• Experience of database systems.
• Experience of working in the Charity sector.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
 
Benefits 

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. 
• Life assurance from day one. 
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based.

REF-220

We’re looking for a confident and experienced fundraiser to take the lead in growing our major donor and legacy giving programmes.

Senior Philanthropy Officer
Starting salary: £29,341 per annum
Salary band: £29,341 - £33,735
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF

As Senior Philanthropy Officer at Cheshire Wildlife Trust, you’ll join a fast-paced, purpose-driven Fundraising & Communications team at a critical time for nature. You’ll use your expertise to identify and engage high-value supporters, craft compelling proposals and develop thoughtful stewardship journeys that inspire people to make a lasting impact for wildlife.

This is a new role — ideal for someone who brings initiative, has exceptional communication skills, and a thoughtful, strategic approach to donor engagement. You’ll need a strong track record of securing significant gifts, planning donor events and building lasting relationships with warmth and professionalism. You’ll work closely with the Director of Fundraising & Communications and other colleagues to develop and deliver the Trust’s philanthropy programme.

You’ll be joining a charity with bold ambitions and a clear mission to restore nature across Cheshire. Your work will directly support that goal. If you’re looking for a role where you can build on what you’ve achieved and see the difference you make every day, we’d love to hear from you.

This is a full time position, however part time will be considered.

Closing date: Monday 5 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position

No agencies please.

Are you a relationship builder with excellent communication skills? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Church Engagement Co-ordinator to join our Partnerships team and play a key role in building bridges and creating partnerships that empower churches to actively participate in GOD TV's global outreach. You will be instrumental in connecting churches with the transformative power of Christian media.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As a Church Engagement Co-ordinator, you will have the opportunity to empower churches to play a vital role in sharing the Gospel worldwide.  

About the Role

As a Church Engagement Co-ordinator, you will serve as a key liaison, building bridges and creating partnerships that empower churches to actively participate in GOD TV's global outreach. Your key responsibilities will include:  

• Working internally and externally to design, build, and deliver a Church/Ministry offer.
• Cultivating and strengthening relationships with churches and their congregations.
• Developing a church relationship framework.
• Building a network of partner churches.
• Creating a communication plan to keep churches updated and engaged.
• Ensuring all fundraising is in line with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the Gospel, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued, and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR.

Summary

The Human Resources department provides a strategic and operational HR service to the seven National Church Institutions (NCIs) and the 42 Diocesan Bishops' offices. Our HR Operations team focusses on the entire employee lifecycle providing support, advice and guidance to senior leaders, line managers and staff. The Organisational Development team lead on culture, values, wellbeing, development and our belonging & inclusion strategy. Through our External Service team, we also offer HR support on a consultancy basis to other Church of England organisations including our dioceses and cathedrals.

We are a friendly, diverse, well respected and highly engaged HR team who are committed to actively sharing knowledge and learning across the team and beyond. We encourage flexible working within the team and meet together online weekly and in-person once a month for collaboration, knowledge-sharing and building relationships.

The NCIs comprises a wide variety of functions and professions to support the mission and ministries of the Church by working with those who serve in parishes, dioceses, schools and other ministries, and with partners at a national and international level.

• Reviewing risk assessments that have been completed by staff and line managers, requesting additional information, and advising on risk mitigation;
• Supporting requests for adjustments and additional equipment may be required, including requests for Access to Work funding, liaising with Facilities and Technology Services as required;
• Supporting the Head of Health & Safety in reviewing accidents and incidents that occur across NCI sites or involve colleagues in the course of their work;
• Advising staff travelling overseas on potential risks;
• Managing the lone worker safety devices used by the NCIs;
• Administering our Health Cash Plan scheme;
• Day to day administration of our Health & Safety reporting system;
• Assisting in the preparation of Health & Safety reports e.g., the Joint Staff Council and Health and Safety forum.

As an adviser within the HR Operations team, you will also get involved in responding to other types of HR queries via email, phone and Teams chat, and supporting colleagues in using our Oracle Employee and Manager self-service.

This is a hybrid working role which can be based in our offices in either York or London. We typically work from the office at least one day per week, and remote for the remainder of the time. Visits to other NCI work locations may also be required from time to time.

You'll need previous experience of advising on and reviewing health and safety risks, including Display Screen Equipment, lone working and overseas travel with, or working towards, a recognised Health & Safety certificate (e.g. IOSH/NEBOSH or equivalent).

We're looking for someone who has:

• Excellent verbal and written communication skills, with accuracy and attention to detail including with numerical data. You will need to be able to communicate clearly to stakeholders at all levels within the organisation.
• An enthusiastic and highly organised approach to work, with the ability to understand and process high volumes of information. You will need to be able to work comfortably with competing priorities and show flexibility in your approach to customers to understand differing expectations.

An interest in and willingness to learn broader HR policies and processes. Experience in HR in addition to Health & Safety would be an advantage.

Closing date for applications is 27 April 2025.

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Maternity Cover June 2025 – April 2026

Post Title Digital Marketing and Communications Officer

Responsible to  Director of Fundraising, Communications and Marketing

Purpose of post The delivery of SCT digital marketing and communications activities

Salary£33,000

Hours 35 hours per week

Line management             N/A

Location                            Hybrid working between home, SCT Head Office and SCT sites in East London

Additional Benefits: BUPA Employee Assistance Programme 

 BUPA Wellbeing plan 

Cycle to work scheme 

Season ticket loan 

25 days annual leave (rising to 30 with length of service) plus bank holidays. 

Contributory Pension Scheme with employer matched contributions of 5% 

Training and Development opportunities  

Hybrid working

INTRODUCTION

Spitalfields Crypt Trust (SCT) is an East London charity, providing practical help, support and training to people affected by homelessness and addiction. We are passionate about the people and communities we support and embrace creative, innovative and inclusive ways of working.

We provide a residential addictions treatment programme, supported housing, training and development opportunities and a highly effective Housing First service. Our nine charity shops and two social enterprises put us at the heart of diverse East London communities.

You will join a Fundraising, Marketing and Communication team committed to working collaboratively and sharing knowledge, ideas and skills, to create a supportive culture. This is something we are proud of and believe is at the heart of our success.

Over the past year, we have transformed our communications, updating our brand and messaging. In this role, you will use your creativity to continue to deliver a vision set out by our Digital Marketing and Communications Manager during their maternity leave.

We seek to recruit people with a good combination of talent, skills and potential, promoting equality for all.

ROLE AND RESPONSIBILITIES

In this role, you will have the opportunity to use your experience and creativity to deliver an exciting digital, marketing and communications plan, including

Digital Marketing

Create engaging brand social media content and publishing it across our channels, Facebook, Instagram, LinkedIn, YouTube and TikTok.

Support services, fundraising and retail marketing on social media, including implementing paid-for advertising.

Create and edit photography and video content for our website and social media channels

Create and send out marketing emails using MailChimp and report on their performance.

Monitor responses on our social media channels, ensuring messages and comments are responded to in a timely manner.

Support our WordPress website, including updating pages and uploading posts and stories, and look for opportunities for search engine optimisation.

Monitor the performance of our WordPress website and ensure that senior managers are alerted to any issues that arise.

Communications

Write case studies, blogs and other written content, working with colleagues across the organisation.

Design posters, flyers, brochures and reports using Canva, ensuring they are within the SCT brand.

Ensure any materials adhere to SCT brand guidelines.

Retail marketing

Work in collaboration with charity retail colleagues to:

Develop collateral for SCT Shops and Social Enterprises, ensuring materials are high quality and within the SCT brand.

Ensure there is a regular flow of compelling social media content that creates customer loyalty and reaches new customers.

Other duties

Work with the Director of Fundraising, Marketing and Communications and colleagues across SCT on the implementation of our 60th anniversary campaign.

Maintain a marketing calendar and project plans using ASANA.

Work with the Director of Fundraising, Marketing and Communications on PR activities, engaging with journalists and the media, influencers and other stakeholders.

Work in collaboration with colleagues in SCT services teams.

·Attend events and be willing to occasionally work outside working hours (TOIL will be given).

·Actively keep up to date with new developments in marketing and communications.

PERSON SPECIFICATION

 Essential

Digital Marketing

A minimum of two years managing social media accounts, including Facebook, Instagram, Twitter and Linked in.

A good understanding of GDPR legislation and how it relates to digital marketing.

Demonstratable experience of running a WordPress website, planning and uploading content and monitoring its performance

A demonstratable understanding of SEO and Google ads.

Demonstrable experience of managing paid for digital ads via Meta business manager.

Experience of producing creative and impactful social media content, including photography, video and audio materials.

Experience of creating compelling and creative marketing emails using e-mail marketing software such as Mail Chimp.

Experience of working with colleagues to develop their content creation skills and improve their understanding of social media.

Communications and marketing

A love of storytelling and excellent written communication skills, with the ability to write accurate copy for different audiences

Desireable

Proven experience of working within brand guidelines and advising others on brand execution.

Experience using CANVA to produce marketing materials in-house.

Demonstratable experience of managing a marketing calendar and leading planning meetings with internal stakeholders.

Experience in using ASANA or similar project management software.

Experience of working in a charity and working closely with fundraisers to promote their campaigns and activities.

Experience in charity retail marketing

Personal qualities

A proven ability to work with a range of internal and external stakeholders

A creative self-starter, with the ability to try new ideas and have the confidence to fail fast, test and learn.

A demonstrable interest in emerging ideas and developments in digital marketing and communications.

The ability to work with people with lived experience of homelessness and addiction, ensuring all interactions are carried out sensitively.

Who We Are:

Forget everything you think you know about employment services. We do things differently — really differently. We’re a bold, award-winning organisation that’s flipping the script when it comes to helping people with convictions rebuild their lives.

Here’s how:

1. We train prisoners as Recruitment Consultants. Yep, real skills, real opportunities. You will be there manager.
2. We bring employers inside prisons to meet, interview, and sometimes hire talent on the spot.
3. We work closely in the community, breaking down barriers and helping people find meaningful employment after release.

The Role:

As a Community Employment Consultant, you’ll be the crucial bridge between prisons, employers, and the community. You’ll champion our candidates, support the senior team, and work closely with our inspiring peer-led team behind bars.

What You'll Be Doing:

✨ Build strong, collaborative relationships with prison staff.
✨ Work alongside the Head of Inside Job to organise buzzing monthly interview days.
✨ Connect with local and national employers, selling them on the incredible potential of our candidates.
✨ Craft creative strategies to engage employers who want to make a difference.
✨ Build vital relationships with Probation, DWP, Local Authorities, and third-sector heroes.
✨ Keep everything ticking over using our snazzy custom CRM portal.
✨ Provide hands-on, compassionate case management to individuals in the community, helping them overcome hurdles and land jobs.

Who You Are:

We’re not big on box-ticking, but here’s the sort of person who thrives in this role:

�� Comfortable and confident working in Prisons and Young Offender Institutions (you’ll need to pass vetting, of course!)
�� Empathetic, non-judgemental, and a brilliant listener
�� Aware of the barriers facing people with convictions, and ready to help smash them
�� Curious about the world of work, local industries, and employment trends
�� A natural relationship-builder who can talk to anyone — from CEOs to candidates
�� Organised, IT-savvy (MS Office etc.), and able to keep good records
�� Strong writer – whether it’s CVs, disclosure letters, or impactful emails

Bonus points if you’ve got recruitment or case management experience .
Even bigger bonus points if you’ve got lived experience of the criminal justice system — we value it highly.

Ideally you will need to drive for the role as our prisons are located on the outskirts of Birmingham and you will need to visit it once a week. The office is located in the city centre. 

Why Join Us?

This isn’t just another job. It’s an opportunity to be part of something genuinely groundbreaking. It’s a cliché but we mean it.

Our team is proudly diverse. Many of us — including our amazing Community Consultants — have lived through the criminal justice system. Your background and story matter to us.

You’ll get:

✔️ A salary that recognises your skills (£30-35K)
✔️ Real impact: you’ll change lives every day
✔️ Supportive, inspiring colleagues who care about what they do
✔️ Flexibility: Interviews can be online or face-to-face
✔️ A warm, welcoming team coffee catch-up to cap off the 

Job Title: People Business Partner

Hours: 37.5 hours per week

Salary: £45,427 per annum, with progression to £50,294 per annum (upon successful completion of probation period)

Location: Home based or hybrid working from Sunderland - this is a national role and will require frequent travel across the UK

About us

Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support.

Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users. Our People and Organisation Development (POD) Team are at the heart of driving our People Strategy, creating an environment which our employees are proud of and supporting our colleagues to be the best they can be.

About the role

We're looking to appoint a People Business Partner to provide strategic support during a period of significant change and growth over the next six months. We work in a fast-paced environment where no two days are the same.

Reporting to the Director of People and OD, our People Business Partner will support our operational teams to implement our People Strategy, ensuring our colleagues are valued and empowered, enabling them to deliver life changing solutions to the people who access our services. You will be a trusted strategic advisor for your stakeholders, providing expert advice, guidance and coaching to managers, proactively identifying people issues and trends, formulating and implementing solutions.

The role will be responsible for the line management, development and coaching of People Advisors, and you will act as a mentor and role model to them.

This role is a vital link between the Business Partners, People Operations and our Learning teams, by overseeing the end-to-end delivery of work on multiple activities at any one time. You will work with across the team to ensure we continue to be customer centric, providing solutions to barriers with innovation and automation.

About you

You will have a proactive approach to problem solving and enabling the business to find solutions to people challenges. You will have experience of working in a similar role, preferably within NHS or the Health and Social Care sector and have the ability to think critically and take a logical approach to problem solving.

Through providing support to senior managers and leadership teams, People Business Partners play a key role in planning, developing, and identifying solutions that create value and ensure organisational and Directorate level strategies are realised. You will have demonstrable knowledge of working within complex change settings, and have experience of organisational change and TUPE in a national organisation.

This is the perfect job for an experienced and passionate individual who loves to grow and assist others to do same.

What we offer

You will go through our comprehensive, in-person training program in your first week of employment and beyond which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.

In addition, you will receive:

* A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service

* A 5% contributory pension scheme, with the opportunity to increase contributions.

* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans.

* Enhanced family friendly policies, pay and leave.

* Cycle to work scheme.

* Discounted gym membership.

* Healthcare cash plan.

* A discount platform covering online, high street and supermarket purchases.

* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role

* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career

Closing Date: 9am on 28 April 2025

Please note, an in-person assessment centre will take place in Sunderland on 28 April 2025.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.

Are you looking to apply your administrative skills in a role that truly makes a difference? We have an exciting opportunity for an Employee Access Assistant and Driver based near Stevenage.

In this role, you’ll support a visually impaired Guide Dogs Employee and Guide Dog owner, helping them perform their duties effectively through a mix of remote and in-person support. In-person support will be required once or twice a week locally in Stevenage involving tasks such as providing sighted guidance to navigate unfamiliar environments, helping with access to systems on a laptop, or describing the layout of rooms at events.

Your Microsoft Office expertise will be put to great use as you assist with a variety of administrative tasks, including document formatting, PowerPoint presentations, and note-taking. Your eye for detail will ensure that all documents are clear, accessible, and well-organised.

You’ll also help with travel arrangements as and when required, including collecting the employee from home and going to train station or providing a lift from their home to various Guide Dogs sites. A full, clean driving license and access to a vehicle are essential. You’ll provide sighted guidance, ensuring the employee can navigate unfamiliar environments with confidence. As the employee is a Guide Dog owner, being comfortable with dogs and helping with their care, such as exercise, will be part of the role as well.

Your excellent communication skills and person-centred approach will be key in building a close, trusting relationship with the employee. Flexibility will also be crucial, as you’ll need to adapt to changing tasks and demands.

This role requires the ability to work under pressure and take initiative, managing your workload efficiently. Whether assisting with travel, preparing documents, or providing sighted guidance, your proactive attitude and organisational skills will be key to your success.

You will be fully trained in tasks such as sighted guiding and how to work confidently around a Guide Dog, ensuring that you feel supported and equipped, even if you haven’t had experience in this space before. We are committed to making sure you feel comfortable and encouraged in this unique role.

The role is 35 hours per week, Monday to Friday, 9am to 5pm. Occasional flexibility will be required to work outside of core hours, including weekends and overnight stays.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply or would like an informal conversation about the role, our friendly recruitment team is ready and waiting to help. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description and candidate pack. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions. 

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is a pivotal role within individual giving. Helping to plan and develop fundraising strategy and budget management, as well as being responsible for delivering campaigns of significant scale and generating income both now and for the future.

As part of the team generating £15 million per annum, the successful candidate will be responsible for acquisition and retention communications that talk to thousands of individuals. In addition, building relationships with supporters across a wide range of marketing channels (including face-to-face, DRTV, direct mail, digital) and different activities, and driving vital income to support the charity’s research and care objectives.

With a large range of activity coming up, individual giving income growing strongly, and investment secured for the future, this is an exciting time to join and contribute to a passionate, experienced and effective team.

About you

You’ll have good experience of running direct marketing activity to generate income, working with suppliers and at scale to solicit funds from tens of thousands of supporters.

A well organised person with excellent communication skills, you’ll be managing relationships with key external agencies and in house stakeholders to deliver complex, multi-faceted campaigns while closely monitoring and managing significant expenditure budgets. You’ll also have a real focus on monitoring key campaign metrics to optimise performance.

Working across email, online, telemarketing, direct mail, door to door and private site, you’ll understand supporter motivations, and how to increase supporter engagement. Testing and evolving our campaigns to best fit what works for our supporters and ensuring that our brand ethos is at the heart of all communications.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role will be based in our London office, however, in line with our hybrid working practice, full-time staff members may choose to work up to 3 days per week from home. 

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9am on 22 April 2025

Interview date Week commencing 28 April 2025

Battersea’s Human Resources department provides expert advice, guidance and support through partnership with managers, teams and people across the organisation. Our work involves everything from pay and benefits to providing learning and development solutions that support other departments achieve their strategic objectives. We do this to attract, retain and develop our people to be the best they can be, so we can be here for more dogs and cats.

We are currently seeking a Resourcing Coordinator to join the team on a 1 year fixed-term contract. The role reports into our Resourcing Manager and involves collaboration with the wider HR team to support the delivery of a comprehensive talent attraction and resourcing service to Battersea, ensuring diversity and inclusion is at the heart of Battersea’s recruitment principles. They will provide administrative support for recruitment campaigns, ensuring accurate records are maintained.

To be successful in this role, you should have experience of working efficiently, effectively and accurately in a HR or recruitment administrative role, a track record of successfully managing recruitment activities and managing and responding to recruitment queries and complaints, and good communication skills with ability to liaise with a diverse pool of applicants, employees and managers.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd April 2025
Interview date(s): w/c 28th April 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.