Customer service management jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background to the role
We have teams embedded in four hospitals across East London where they are recognised for the warm, responsive and kind person-centred service they provide for patients. They work in close partnership with ward managers, discharge teams and social workers to ensure the safe and timely discharge of patients, connecting them back to their local communities and ensuring that their chances of a sustained and speedy recovery are maximised. Our model has proven success in reducing re-admissions.
Over the past 12 months we have worked to reorganise how our Home and Settle team works. We have done this to reduce the pressure on individual staff members, increase the extent to which the teams work together and improve the consistency and sustainability of the services. The Discharge and Settle Worker role is key to this new model of delivery.
The postholder will be working in the community and in patients homes to help them settle back into life and to connect with the support and services that will help them avoid another hospital visit as far as possible. Maintaining good relationships with the rest of Age UK East London’s Home and Settle team and will ensure the smooth running of the service and the best possible outcomes for patients.
This is an exciting time to join us as we build on our past learning and successes and increase the extent to which we integrate our services. Fast paced and with no two days the same, this work suits self-motivated team players who enjoy highly rewarding work that makes a difference to people and communities.
Job description
Job Purpose
The home and settle service works collaboratively with hospitals to support people when they are discharged from hospital to return home. You will provide temporary practical and emotional support to service users within their home and make sure they understand the care and treatment choices available to them. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.
Key Tasks
- Assess the needs of service users in hospital before discharge, and in their homes, and understand what barriers and enablers there might be to moving home.
- Aid the discharge process and improve patient experience through tasks such as key cutting and co-ordinating with colleagues for the setup of the home environment.
- Provide (and/or arrange) the practical and emotional support needed to enable service users to move home and/or remain safely at home.
- Be vigilant and make referrals/signpost for additional needs that our wider team, or partners can support. E.g. for benefit checks, energy advice, carers support, befriending.
- Help maximise service user independence by adopting an enabling approach.
- Develop a listening and caring relationship with the service user and their families/carers.
- Provide domestic practical support within the home e.g. light cleaning, washing, ironing (service user clothing only) etc.
- Prepare and service drinks and simple meals with or for the service user customer ensuring nutritional needs are met in accordance with individual support plan.
- Accompany service user outside the home e.g. hospital/GP appointments etc.
- Support customers with other tasks e.g. making telephone calls on their behalf, reading and responding to correspondence, completing simple forms (training will be provided) as directed by the customer etc.
- Ensure services provided by AUKEL in the community are safe and person centred.
- Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
- Work within AUKEL’s expectations of professional boundaries and confidentiality.
- Provide cover in the case of sickness and annual leave periods of colleagues.
- Support service user reviews, ensuring all visiting information is uploaded on to AUKEL’s organisational case management system.
- Meet with volunteers to provide support and guidance.
- Work with a range of professionals including:
- Supporting health and social care professionals with patient discharge
- Liaising with the Hospital health and social care professionals to facilitate smooth supported discharge.
Administration
- Input all records, reviews, and visiting information to service user’s case notes in a timely manner to maintain up-to-date and accurate records on AUKEL’s case management system (currently Charity Log/Call-round App).
- Report all “no access” failed visits, or changes in service users’ condition or circumstances in accordance with AUKEL’s policies and procedures.
- Ensure service user comment sheets are completed.
- Support the return of Customer Comment sheets and general feedback in respect of your own service users.
Quality
- Ensure services provided in the community are delivered in line with the Care Quality Commission (CQC) principles.
- Deliver all work in line with AUKEL quality mark standards.
- Commit to undertaking the Care Certificate, if not already held or in possession of NVQ level 2.
- Complete essential training as required by AUKEL to provide safe services.
Liaison
- Work in collaboration with other agencies providing support within the customer's home.
- Work under the direction of the service manager and project officers.
- Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional, and national issues affecting quality and compliance issues affecting care and home support services.
General
- Meet regularly with your line manager for support, supervision, and appraisal.
- Attend team and staff meetings, (and other meetings) as required.
- Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
- Complete any training which is required to fulfil the role.
- Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
- Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
- The post holder report to the Manager.
- Close working with NHS health & social care professionals.
- Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.
- Close working with AUKEL internal departments e.g. information and advice, advocacy, Take Home & Settle services, and volunteering department etc.
Person Specification
Experience
Essential
- Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.
Desirable
- Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
- Experience of working collaboratively with external partners.
Knowledge & Understanding
Essential
- Understanding and commitment to empowering individuals to reach their full potential.
- Understanding the principles of confidentiality in practice.
- Understanding of safeguarding and when to raise a concern.
- Understanding of stigma and discrimination, and the impact this has on people’s lives.
Desirable
- Knowledge of local services available to adults and their carers
- Understanding of hospital discharge procedures.
Skills/Attributes
Essential
- Excellent interpersonal skills
- Good English verbal and written communication skills
- Good planning and organisational skills.
- Ability to work independently and as part of a team
- Ability to prioritise and manage time and resources in a competent manner
- IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
- Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
Desirable
- Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc.
- Able to use Charity Log (CRM used by AUKEL). Training will be provided as necessary.
- Ability to drive with use of own vehicle (mileage and essential car users will be paid).
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- Flexibility in working hours to meet organisational needs.
- The role is required travel across East London
Employment Details
Hours available
We have different roles available between 16 and 35 per week.
Location
The post holders will be mostly based
- Either within the London boroughs of Tower Hamlets and Hackney including the Royal London and Homerton Hospitals
- Or within the London boroughs of Newham and Waltham Forest including the Newham and Whipps Cross Hospitals
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Financial Controller (Ark and Ventures)
Reports to: Finance Director for Ark and Ventures
Location: Currently operating hybrid working in our West London Office
Contract: Permanent
Pattern: Full Time (standard hours 9am – 5.30pm)
Closing date: 05/05/2025
1st stage interviews: w/c 05/05/2025 (virtual)
2nd stage interviews: w/c 12/05/2025 (in person)
Salary: £60,000 to £75,000 (depending on experience)
About the role:
This is a vital and high-profile role for us and requires a person with strong technical skills and the power of independent thought; meticulous organisational skills and attention to detail; and drive to constantly develop new and improved ways of working. The successful candidate will be a qualified and committed accountant, ready to lead financial control for Ark’s central Finance team.
The Financial Controller will be mainly responsible for ensuring the highest standards of financial control are met across Ark, its subsidiaries and the various external ventures Ark supports. Within this, the role will be responsible for the processing and reporting of financial accounting data for Ark and its related entities, day-to-day cash flow management and compliant statutory returns (including VAT).
The Financial Controller for Ark and Ventures will report into Finance Director for Ark and Ventures. This role is currently operating hybrid working in our West London Office on a permanent basis working full time.
First-round interviews will take place virtually w/c Monday 5th May and second-round interviews will take place in person w/c Monday 12th May.
Key Responsibilities:
- Staff management including training and regular appraisals. The team currently consists of two Finance Officers. Also supporting two business partners.
- Provide up-to-date financial information and technical advice to Ark management and the Venture teams, including cash management.
- Lead the year-end process, including creation of annual accounts for Ark and its related entities (excluding Ark Schools) and overseeing the audits.
- First review of monthly management accounts.
- Take responsibility for the year-end audit and preparation/supervision of draft statutory accounts for the Group and 5 subsidiary entities in accordance with Charities SORP, Companies Act and UK GAAP. Liaise with auditors and ensure timetable and deadlines are met
- Management and oversight of the month-end process to ensure timely period close, including approval of all manual journals posted to the accounting system.
- Review and approval of balance sheets control account reconciliations, including bank reconciliation, petty cash, purchase ledger, staff loans, credit card, and Payroll accounts.
- Responsible for the day-to-day management of the Group’s cash flow and Treasury and preparation of performance reports for the Ark Management Team and Finance and Risk Committee.
- Set-up and maintenance of PS Financials (accounting system) and Concur (invoice and expense system), including maintaining workflows in accordance with the Scheme of Delegation.
- Relationship owner for Lloyds (banker), including set-up of Commercial Banking Online and credit cards in accordance with the Scheme of Delegation. Responsible for maintaining all bank accounts and mandates.
- Responsibility for writing and maintaining finance policies and processes, including the financial Scheme of Delegation, and ensuring these are freely available to all relevant staff.
- Accounts Payable Lead ensuring all suppliers are paid on time. Responsible for processing weekly BACs runs and authorisations in line with the Scheme of Delegation.
- Manage insurance provision for the Ark Group.
Key Requirements:
- Right to work in the UK.
- Professional Accounting Qualification (at least 3-years post-qualification).
- Educated to degree level or equivalent.
- A record of Continuing Professional Development activities.
- Audit experience.
- Hands on experience of producing statutory accounts.
- Experience of VAT, including international and/or construction industry scheme reverse charge, ideally in a charity context.
- Advanced level IT skills and ability to make effective use of standard software packages, e.g., Microsoft Words, Excel, PowerPoint and Outlook.
- Staff management.
- Knowledge of the latest Charities SORP and Companies Act.
- Understanding and/or experience of working across a Group structure with a variety of business activities.
- Exceptional written and oral communication skills, influencing and relationship building skills at multiple levels.
- Self-motivated with excellent time-management skills and the ability to plan, manage and prioritise a varied workload, and to take responsibility for issues through to resolution.
- High attention to detail, proactive, confident, independent thinker and an enthusiastic ‘can do’ attitude.
- Ability to effectively present financial information at the appropriate level.
- Ability to challenge and influence assertively and cooperatively.
Benefits:
- Our hybrid working model aims to offer the best of both worlds, striking the right balance between in-person collaboration and remote working. You will work a minimum of two days per week in our state-of-the-art office in West London allowing you to connect with colleagues, with the flexibility to work remotely, or in the office over the remaining days
- In addition to our current hybrid working arrangements, employees can request to work fully remotely for up to 10 working days a year, whether this be in the UK or abroad
- Our flexitime policy allows you to work your hours around our core hours of 10.00 - 16.00, helping you prioritise your work-life balance and personal commitments
- 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years’ service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
- Full office closure between Christmas and New Year
- As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to
- Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
- Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests.
About Us:
Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Our network of 39 schools reaches traditionally underserved communities in Birmingham, Hastings, London and Portsmouth. We educate 30,000 pupils and have nearly 3,000 teaching staff across our network. We also incubate and scale innovative ventures, which we roll out beyond our network of schools for the benefit of teachers, pupils and the education system as a whole. Current Ventures include Ark Curriculum Plus, which equips teachers with the subject expertise needed to ensure students succeed, and Ark Start, a growing chain of nurseries offering affordable, high-quality early years education.
Recently, Ark moved to new offices at EdCity – a unique not-for-profit development in West London, in partnership with Hammersmith & Fulham council. EdCity is designed to bring mission-aligned organisations together to focus on improving the lives of children, especially through education. It offers leased offices, a range of venues for training and events, and an innovation hub for the education sector to connect, collaborate and learn together.
Diversity and Inclusion:
We aim to build a diverse and inclusive organisation where everyone – staff and students – can do their best work and achieve their full potential. We want to reflect and represent diverse perspectives across our organisation because we know that doing so will make us stronger and more effective. To know more about Ark’s diversity and inclusion commitments, please click on this link.
Safeguarding statement:
Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.
Ark requires all employees to undertake an enhanced DBS check. You are required, before appointment, to disclose any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. Non-disclosure may lead to termination of employment. However, disclosure of a criminal background will not necessarily debar you from employment - this will depend upon the nature of the offence(s) and when they occurred. To read more about Ark’s safer recruitment process, please click this link.
Please note we will be reviewing applications on an on-going basis and this role may close earlier than advertised depending on the level of response. We strongly encourage to submit your application at your earliest convenience.
Ark works to make sure that all children, regardless of their background, have access to a great education and real choices in life.

The client requests no contact from agencies or media sales.
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Volunteer Coordinator
Salary: £29,062 per annum
35 hours per week average (flexible – would consider reduced hours)
25 days A/L + contributory pension scheme
Birmingham Settlement is looking to recruit an energetic and adaptable individual to help us develop and build our volunteer offer across the organisation.
This is a great opportunity for someone who is passionate about people and volunteering. Working across our bases in Kingstanding, Ladywood and Newtown as well as our Floating Community Hub, the ‘Ellen Gee’, and our 3 charity shops (Sutton, Boldmere, and Wylde Green), you will deliver several core objectives of our new National Lottery Reaching Communities “Connected Communities” programme, by developing and coordinating meaningful volunteer roles that make a difference.
In this key role, you will be recruiting volunteers, supporting their induction and helping us to celebrate the wonderful contribution that volunteers make to our charity. You will ensure that volunteers are well equipped to carry out their roles competently and confidently as well as support existing volunteers and ensure processes and procedures are firmly embedded.
You will work with our teams to develop new volunteer-led activities that achieve positive outcomes aligned with our organisational aims and objectives, and monitor, measure and communicate the impact volunteers make to the ‘Settlement – and beyond.
We are looking for a proactive candidate with proven experience and a strong background in volunteer and people management. You will need excellent organisational skills, experience of community engagement, be skilled in building relationships, have close attention to detail, and a passion for working with people.
For an informal chat please call Theresa Gniadkowski
No agencies please.
For an application pack visit our website or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Birmingham B44 9SH.
Closing date: 12 noon, Thursday 1 May 2025
Interviews: Friday 9 May 2025
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Background
Women for Women International invests where inequality is greatest by helping women who are forgotten — the women survivors of war and conflict.
In Afghanistan, Bosnia and Herzegovina, the Democratic Republic of the Congo, Iraq, Kosovo, Nigeria, Rwanda, and South Sudan, women learn skills to rebuild their families and communities through the Women for Women International’s Stronger Women, Stronger Nations Programme.
They form support networks, are equipped with the skills to earn an income and save and gain knowledge and resources about health and their rights. Since 1993, our global community has invested in the power of over 570,000 women across 17 conflict-affected countries, to create a ripple effect that makes the world more equal, peaceful, and prosperous.
This is an exciting time to join the team where the role will be a part of a small, very busy and dedicated People, Capability and Culture (PCC) team focusing on the UK and Germany. The role will be the first point of contact with employees and third-party providers. They will provide advice and support on a number of people and culture systems, processes, IT and travel. They will undertake a variety of HR and Operations administration duties, in keeping with employment law, charity policies and procedures, to support the UK and Germany (DE) Team.
This role with work closely with the Head of PCC & Operations to focus on:
• The coordination of recruitment working with the UK and DE hiring managers. This includes job postings, advertisements, PCC prescreening, scheduling interviews and liaising with candidates.
• Being responsible for managing the Diversity Monitoring process for all recruitment activities.
• Onboarding and welcoming of new recruits; drafting contracts, setting up profiles on BambooHR, ensuring the process is completed in a timely and welcoming way.
• Liaise with hiring manager on the new persons induction, set up meetings and have an onboarding pack ready to send and be completed. Follow up on key documentation and policies have been read and signed.
• HR operation projects and initiatives, induction, probation, sick leave, staff development, employee administration, policies and procedures, compliance monitoring and offboarding.
• The maintenance of all HR operations electronic systems in the UK and Germany to ensure all information is updated and accurate, and staff understand how to use the system.
• Take minutes of meetings as and when required, meeting the deadline in sending out the minutes.
The role will also focus on office management of the UK Head Office, this includes office maintenance issues, Health & Safety Compliance matters and other relevant areas requiring support as required. Liaising with our IT support team on maintenance of laptops and setting them up for new staff. Be the point of contact for staff office resources, supplies and equipment requirements.
Has excellent communication skills, including written and verbal to engage with employees and third-party providers. Is proficient in using HRIS software to manage employee data and produce reports. We are looking for someone to join the team who has the ability to identify issues and problem solve, be creative and can build and manage successful relationships with a variety of stakeholders. Previous charity sector experience and someone who can speak German (both verbal and written) is desirable.
Diversity at Women for Women International is about inclusion, embracing differences, creating possibilities, and growing together for better performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, political opinions, and pregnancy and maternity. Applications are welcomed and encouraged from all interested parties.
All our staff are required to adhere to WfWI’s Code of Conduct and Safeguarding policies and to our organizational values: Empowerment, Integrity, Respect, Resilience and the Leadership Principles: Decisive, Accountable, Courageous, Adaptable and Inclusive.
To learn more about the power of women for women, please go to our website or social media pages.
To apply please complete an online application form on our website. Please can you let us know if you will need reasonable adjustments for the interview.
The closing date for applications is Monday 21st April 2025 18.00.
You will have an opportunity to attend a Q&A with the Head of People, Capability, Culture and Operations on Thursday 10th April 2025, 9.00 – 9.45am.
If you are interested in attending, please contact HR via the UK Recruitment email address in our Women for Women International UK website.
1st Interview will be online on Monday 28th April 2025.
2nd Interview will be on Tuesday 6th May 2025, 9.00 – 13.00 and will be in person at our Head Office, London.
The client requests no contact from agencies or media sales.
Goodman Masson are excited to partner exclusively with Newground Together to recruit a Community Programme Coordinator for Youth & Community. Help us shape the future of youth and community work in East Lancashire. We're delighted to be recruiting a Community Programmes Coordinator for Youth & Community to join our passionate and growing team at Newground Together, at a truly exciting time in our journey. Very soon, we'll be launching the brand-new Shadsworth Youth Hub, a flagship, purpose-built space created with and for local young people and their families. This dynamic, inclusive hub will become a beating heart for the community, offering opportunities to learn, connect, grow, and thrive.
As Community Programmes Coordinator, you'll be at the heart of this. You'll lead the delivery of impactful youth and community programmes across three key sites: The Shadsworth Youth Hub (including your office base), The Shadsworth Community Hub, and the Greensleeves Community Allotment, a brilliant green space for sustainable activity and connection. This role offers the chance to leave a lasting legacy by building meaningful programmes, developing a strong team, and shaping how we engage with our community going forward.
Who We Are: Newground Together is a registered charity and part of the Together Housing Group. Our mission is to empower people to create connected, resilient, healthy, and prosperous communities. We do this by supporting jobs and training, engaging young people and families, providing memorable outdoor experiences, and promoting health and wellbeing through inclusive activity.
The application deadline for this role is 29/04/2025, with interviews scheduled for the following week. Please apply as soon as possible, as the application may close earlier.
What You'll Be Doing: You'll lead a dedicated delivery team and oversee the development of programmes that reflect local needs and aspirations. Key responsibilities include:
People Leadership & Team Development: Lead, support and develop a multidisciplinary team across multiple delivery sites. Champion a strong, inclusive team culture. Promote staff wellbeing and uphold safeguarding best practice
Programme Management & Delivery: Plan and oversee youth and community programmes across Shadsworth and East Lancashire. Ensure services are high-quality, inclusive, and responsive to local needs. Embed continuous improvement through reflection, evaluation, and feedback.
Partnerships & Community Engagement: Build collaborative partnerships with schools, community groups, funders, and local agencies. Represent Newground Together in networks and external forums. Support co-designed and co-delivered services with local partners.
Financial & Operational Oversight: Manage project budgets and reporting. Contribute to funding bids and business planning. Oversee premises, health and safety, and site logistics.
Performance Monitoring & Strategic Input: Lead on reporting, quality assurance, and outcome tracking. Contribute to strategic planning and service development. Identify gaps or under-performance and lead on solutions
We are seeking a confident and experienced individual who brings:
- A strong background in youth work, community development or a related field
- Demonstrable experience of team management and people development
- A commitment to equality, inclusion and strengths-based working with diverse communities
- The ability to lead, plan and deliver services within multi-agency settings
- Excellent communication skills and the ability to build and maintain collaborative partnerships
- Budget and contract management experience, with strong organisational and administrative skills
- A flexible and proactive approach, including willingness to work some evenings/weekends
- A full driving licence and access to a vehicle
- Relevant qualification
In return, we are offering the successful candidate in the Community Programme Coordinator for Youth & Community role
- Starting salary: £39,298 per year
- Annual Leave: 27 days rising to 32 with service, plus bank holidays
- Hybrid working model: Approx. 80% in-person, 20% home-based (depending on the needs of the service and your team)
- A flexible working environment, with a range of family friendly policies
- You will be working 37 hours per week, Monday - Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities
- Attractive pension scheme
- Health and wellbeing benefits including access to GPs
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
- To view the full range of our award winning benefits click on the
We reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Location: Hybrid – your time will be split between our office/venue on Bristol Harbourside, and your home or wherever you like to work, however we would like the successful candidate to be able to commit to at least two days a week in our Bristol office.
We’re happy to support a flexible working pattern across three, four or five days a week. You just need to be able to attend key meetings, have some crossover with the rest of the Development team and deliver the responsibilities of the role.
Department: Development
Report to: Gifts and Partnerships Manager
Responsible for: N/A
Salary: £40,000 per annum pro rata (£24,000 - £28,000 per annum dependent on whether contract is 0.6 or 0.7 FTE, see working hours below).
Contract: 18-month fixed-term contract
Working hours: Part-time, 22.5 hours a week (0.6 FTE) OR 26.25 hours a week (0.7 FTE), flexible over 3, 4 or 5 days. This may include attending events outside of normal working hours.
About the role
We The Curious is about to enter an exciting new phase in its mission to connect and empower everyone through shared creative science learning experiences. It is nearly a year since we reopened and as we enter our 25th Anniversary Year there is lots to celebrate and talk about with our new multi-year strategy, Plan 2030 which encompasses numerous major projects for which we must develop and cultivate support.
The Development Team is responsible for fundraising across the whole organisation and the stewardship and development of our donors and supporters. The other members of the team are the Development Manager, the Gifts and Partnerships Manager and Development Account Manager. We are looking for a Trusts and Foundations Manager who is collaborative, organised and an excellent communicator to join the team to help us maximise and unlock some very exciting fundraising opportunities.
As Trusts and Foundations Manager you will use your skills in research and persuasion to identify grants funding opportunities, establish new relationships and write and submit proposals to trusts, foundations, Lottery funders, the local authority, universities and research councils. Working closely with the rest of the team and project managers from other departments you will raise between six and seven figure sums for our programme of creative science learning and inclusion projects.
What will you do in this role?
Role specific responsibilities
_Identify new grants funding sources, including trusts and foundations, research councils and statutory/government funders.
_Prepare and submit high quality funding proposals, expressions of interest and budgets in accordance with strict deadlines and application criteria, to a diverse range of funders, for up to seven-figure sums.
_Work closely with internal departmental teams to develop We The Curious projects so that they are ready for fundraising and write detailed and compelling cases for support that include timelines, budgets and evaluation and reporting plans.
_Support the funding applications of other partner organisations by collaboratively drafting budgets, attending project development meetings and writing letters of support.
_Support the Development Account Manager to cultivate potential funders, including attending on-site visits and events, phone calls and delivering presentations to secure support.
_Support the Development Account Manager to manage a portfolio of funders including overseas relationships, fulfilling reporting and public recognition requirements, thank you letters, regular communications and other correspondence.
_Liaise with the finance team to record new income and report on expenditure in accordance with funder deadlines.
_Support the Gifts and Partnerships Manager and Development Manager in identifying new strategic opportunities and exploring new types of income stream. This may include presenting to the leadership team. Contribute to the delivery of the fundraising strategy, including proposing financial targets for grants, lottery and research income.
_Work closely with the Open City Research (OCR) Manager to identify and pursue new funding opportunities for our ambitious OCR programme and work with the finance team to establish a new funding model for this activity. Support the Gifts and Partnerships Manager and Sustainability and Science Director in cultivating high-value stakeholders in STEM and research sectors.
_Assist in the implementation of the Development Team’s migration onto a new CRM database working closely with the Development Account Manager to customise the database for the Development team’s needs.
_Work with the finance team to understand our financial position and as requested by the Finance Director, contributing to key organisational financial documentation, such as the annual business plan.
_Manage Fundraising Volunteers supporting the administrative workload of the team and attend Volunteer Key Contacts meetings.
_Attend and occasionally present at We The Curious staff meetings, exhibition launches, project meetings, project development presentations and meetings as required.
General responsibilities
_Develop and maintain an up-to-date knowledge of We The Curious’ planned activities for communities and schools to present our work persuasively to funders and partners.
_Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
_Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
_General responsibility for departmental compliance with GDPR.
_Occasional out of hours work and travel to events.
What we’re looking for from you
_You’ll have at least three years of fundraising experience, with success at delivering against financial targets and strict deadlines. You’ll have the ability to network, build and manage funding relationships with a wide range of funders and other stakeholders.
_You’ll be confident explaining and pitching ideas to internal and external stakeholders.
_You’ll have experience of working very closely with project delivery teams to develop projects, ensure they know what they need to deliver for funders and monitor their expenditure.
_You’ll have excellent budget management skills, the ability to work independently and effectively and will be confident reporting on six or seven figure budgets.
_You will have good understanding of the financial and regulatory environment charities operate within.
_You’ll have some technical knowledge and experience at using and developing fundraising databases.
_You’ll have experience and confidence in managing multiple projects simultaneously.
_You’ll have the ability to understand We The Curious’ broad-ranging project content and tailor it to appropriate style and content for target funders.
_You’ll have excellent verbal and written communication skills.
_You’ll ideally have an understanding or experience of working in education, culture and/or science charities.
Application process
Deadline for applications: Friday 25th April at midnight.
Interview date and location: Wednesday 14th May 2025 at We The Curious.
Start date: Approximately 9th June 2024.
Application process:
If you would like to apply, please complete the application form. It contains questions designed to assess your interest in and suitability for the role.
Please don't send in CVs or cover letters as we don't review them.
We appreciate interviews can be stressful, so we try to make them more of a conversation and a chance for you to tell us about how your skills and interests make you the right person for the role.
If you are invited for an interview, we'll send you the questions that you'll be asked beforehand so that you have time to prepare.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
Support during the process
We The Curious is a Disability Confident Employer and we welcome applications from candidates who self-assess themselves as having a disability. We will guarantee an interview to applicants who advise that they have a disability and who meet the minimum criteria for a job vacancy. To help you, under the Equality Act 2010 a person is defined as having a disability if a) they have a physical or mental impairment, and b) the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities.
We want to work with you to ensure the recruitment process is accessible for you.
If you are disabled, neurodivergent, or if you have a long-term health condition, we’ll be happy to make reasonable adjustments to our processes for you.
You’ll have the opportunity to let us know about any adjustments you may need throughout the application and selection process. We’ll continue this conversation if you join us as a staff member, and we’ll work with you to make sure you have the adjustments you need to succeed in your role.
Examples of adjustments could include:
_providing alternative formats at every stage
_options to apply
_extra time for tasks
_providing some extra information about what to expect
_office orientation before an in-person interview.
Including everyone
We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.
We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.
*By not well represented we mean people with lived experience including but not limited to:
_African and African-Caribbean heritage
_South Asian and East Asian heritage
_Global Majority
_Disabled
_Neurodivergent
_Visually Impaired
_Deaf community
_LGBTQIA+ and/or non-binary
_Working class background
_Didn’t go to university or first in your immediate family to attend University
Working with us
We value the people that work with us. Our staff have access to the following:
Wellbeing & support
_Flexible working
_Hybrid working (if suitable and stated for role)
_Cycle to work scheme
_Free yearly flu jabs and eye tests
_Paid sick leave for physical and mental health
_Mental Health First Aiders
_Confidential advice & counselling through the Employee Support Programme
Leave
_25 days holiday in addition to bank holidays (all pro-rata).
_A day of extra holiday for every 5 years’ service.
_An amount of paid leave for emergency dependent care, domestic emergency leave and compassionate leave.
New Parent Policy
We are proud to be a family friendly organisation, which is why we work to develop our people practices in line with that value. We have recently introduced a non-gendered approach to Maternity and Paternity, re-branded as our “New Parent Policy”. There are eligibility criteria and terms and conditions, but the key take away is that anyone who is due to become a new parent, regardless of their gender, can take one year off work, and we’ll pay your full salary for the first five months.
Facilities & discounts
_Free tickets to the venue for you and up to four guests, plus 12 additional entry tickets per calendar year to give away.
_15% off in the We The Curious café
_20% off in our shop
_Range of discounts with local businesses and free entry to other local attractions.
_Social events
_Secure cycle storage
Pension
_We offer a pension scheme with 5% company contributions.
Death in service benefit
_Four times your annual salary.
The client requests no contact from agencies or media sales.
Location: Causton Street Office/Hybrid (min. three days)
Contract: Fixed-term (12 months with possibility of extension), full-time
Salary: £54,000-56,000
Do you have a passion for business partnering and enabling your colleagues to make sounds financial decisions? Are you looking for an opportunity to gain a unique experience in property accounting?
The London Diocesan Fund (LDF) is seeking a Property Finance Business Partner to play a key role within the Finance and Operations team, contributing to the Diocese of London by supporting our property teams, producing property financial reports and annual budgets, as well as being responsible for timely and accurate accounting for property income, expenditure and all capital transactions.
What You’ll Be Doing:
- Produce monthly property management accounts, annual budgets and 5-year plans
- Ensure all financial accounting records are maintained to agreed standard
- Design and implement Capital Project Accounting and Reporting process (against budget and financial plan)
- Maintain and update the Fixed Asset Register
- Post year-end journals, prepare property notes to the accounts
- Finance lead for working groups/committees for large restricted capital projects (advise, report, provide financial information).
- Manage and develop two direct reports
Who We’re Looking For:
Essential
- Fully qualified ACCA, CIMA, ACA (or other accredited higher accounting qualification)
- 3-5 years experience in management and financial accounting in a charity sector
- Practical accounting, general ledger maintenance, control and other account reconciliation experience
Desirable
- Experience in property, capital projects and investment property accounting.
- Experience in working with budget holders
About the London Diocese Fund (LDF) and the Diocese of London
The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 Boroughs.
The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services, and paying and housing its clergy.
Safeguarding Statement
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
Why Apply?
✔ Unique opportunity to grow your technical property and charity accounting knowledge in a complex organisation
✔ Work in a team of amazing charity finance specialist who are here to support you along the way
✔ 27 annual leave days, plus bank holidays
✔ 15% employer pension contribution and salary sacrifice available
✔ Plus lots more as outlined in the job description!
If you are excited about this opportunity and meet the criteria, we’d love to hear from you!
For more details, please see the full Job Description.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Job Title: Business Systems Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation. As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.
We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems. This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.
If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 21 April 2025
Interview Date: 28 and 30 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
MARKETING OFFICER
Reports To: Campaigns and Digital Marketing Manager
Hours:Full Time (9am to 5pm, Monday to Friday, 35 hours per week)
Location: The Frances Hay Centre, Banbury (Hybrid Options Available)
Salary:£26,500 to £28,000 per annum (depending on experience)
We’re Dogs for Good. We bring people and dogs together to help make everyday life possible. As part of our ambitious five-year strategy to support over 4,000 people a year by 2028, we’re expanding our marketing and communications team and looking for a passionate and dynamic Marketing Officer to help us share our impact.
In this role, you’ll support marketing campaigns, content creation, and digital activities to engage key audience groups. You’ll manage marketing assets, coordinate paid media, update the website, and assist with campaigns and events. Your creativity, communication skills, and attention to detail will help ensure our marketing efforts are effective and impactful.
If you’d like to join our small but ambitious marketing and communications team, we’d love to hear from you.
If you are interested in applying for the role, please visit the 'Current Vacancies' page on the Dogs for Good website, where full application instructions can be found. Please note we can only accept applications when accompanied by a completed Dogs for Good Equal Opportunities Monitoring Form.
The closing date for applications is 9am on Tuesday 22 April 2025.
First interviews will be held on Wednesday 14 May 2025.
We bring people and dogs together to make life possible.




The client requests no contact from agencies or media sales.
Our client is a world-leading events management company and social purpose organisation, working with their parent charity to inspire people of all ages, abilities and backgrounds to be more active. They are also one of the UK’s major funders of projects and initiatives that inspire children and adults across the UK to lead active and healthy lives.
Beyond their funding, they want to be a leading voice in championing accessible, inclusive and sustainable sport and physical activity, so that everyone – regardless of age, ability or background – can lead an active life.
Our client is seeking a new Group Communications & Public Affairs Director to lead strategic communications, public affairs, and advocacy for the Charitable Foundation and Events Company. The senior leadership role will report into the Group CEO, manage the Communications and Customer Engagement teams and collaborate with key departments to deliver the Group’s communications strategy.
Group Communications & Public Affairs Director
£80,000 - £90,000 per Annum + Benefits
Hybrid – 2 Days per Week in Central London Office
In this role, you will shape and deliver the Group’s communications strategy, manage high-profile stakeholder relationships, oversee crisis and reputation management, and will also lead on development of an advocacy strategy to drive policy change supporting children and young people's physical activity.
We are seeking candidates with:
- Proven record in strategic communications, campaign delivery, and reputation management
- Strong relationship management skills and the ability to engage with stakeholders at all levels
- Knowledge of national government operations
- Passion for promoting physical and mental health benefits through physical activity
Diversity, inclusion and wellbeing are at the heart of everything our client does, which they ensure is at the heart of the company. They strongly value diversity within their workforce and recognise the strengths that different people bring to the company through different perspectives, lived experience, ideas and culture.
For further information, please view the Job Description below.
Due to the application closing date of 22nd April, please submit a copy of your CV as an initial expression of interest via 'Redirect to Recruiter'.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.
All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.
In this brand-new role you will be responsible for is responsible for our digital communications to engage educators, industry partners, volunteers and supporters so that more young people canaccess our inspiring - and free - programmes and extra-curricular opportunities.
“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.
For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.
The role
With support from our Marketing and Communications Manager and wider team, you will play a vital role by creating, managing and optimising our digital communications, including the development, execution and measurement of email mailshots and campaigns, our social media channels, and our website.
You will be comfortable planning and devising email and social media content ideas, designing creative assets, writing sharp, engaging social media copy, and helping colleagues to grow their own social media presence.
Responsibilities
- Reaching more underserved young people
- Telling the TTF story
- Teamwork in outreach
- Attention to detail across data and administration
We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role.
Your experience
- Writing engaging and inspiring copy for various purposes and digital channels
- Managing and creating content for social media channels
- Proven track record in a digital communications role, with experience of delivering against targets
- Use of CRM systems and spreadsheets to record and monitor impact of communications to meet targets
- Development of effective mail delivery systems
- Management of high-volume data - keeping accurate records and information from different sources
- Working remotely or in a hybrid environment
- Supporting a team that manages different projects with competing priorities to achieve their communications goals
This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.
In our job information pack you can also read our advice on using AI in your application.
We also offer 28 days holiday + bank holidays (as we close for the Christmas period).
Safeguarding
We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
Your CV should include: your full work history since leaving full time education please include a note(s) about any employment gaps between roles. State start and finish months and years.
While we encourage the use of innovative technology in our work, we want to hear your voice and personality in your application. AI is a tool, not a shortcut. This doesn’t mean asking AI to do the work for you, or copying and pasting answers, as this would limit the way you can showcase your personal experiences and strengths. We receive many applications generated by genAI which often include incorrect information about our charity. Please do not solely rely on AI to write your CV or answers, as providing incorrect or misinformation may mean we discount
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.





The client requests no contact from agencies or media sales.
HIV Peer Support Worker
About Trade
Trade Sexual Health (Trade for short) is a small health and wellbeing charity based in Leicester. We currently have seven staff and more than 40 volunteers.
Trade began as a grassroots gay community response to HIV in Leicester in the late 1980s. Throughout the 1990s, Trade worked in creative ways to spread information about sexual health and HIV prevention to gay, bisexual and other men who have sex with men in the city (GBMSM).
Trade has been a registered charity since 2000. Over the last 25 years, the core of our work has been focused on improving the sexual health of gay and bisexual men across Leicester, Leicestershire, and Rutland. We have always taken a holistic approach to understanding and addressing the range of issues that might impact on gay and bisexual men’s capacity to look after their sexual health. As a result, we started a counselling service – Approach Counselling – to support community members to improve their mental wellbeing. We now draw on this experience to tackle wider health inequalities in relation to sexual health and HIV, and to provide peer support for anyone living with HIV in the areas where we work. For a small charity, Trade has always ‘punched above its weight’ and we have a national profile for the innovative sexual health work we do.
We currently hold contracts to deliver sexual health promotion and HIV prevention outreach in the City of Leicester, Leicestershire and Rutland to LGBTQ+ people, asylum-seekers, and a range of racialised communities that experience significant inequalities in relation to their sexual health.
We have a history of providing peer support to people living with HIV and this is now becoming a growing strand of our work. In addition to the HIV Peer Support contract in Northamptonshire (which this post relates to), we expect to be delivering enhanced HIV peer support across Leicester, Leicestershire and Rutland.
The primary purpose of this role is to deliver first line peer support to people living with HIV, of all genders and backgrounds, in Northamptonshire. The postholder will spend most of their working week embedded within the HIV clinics in Northampton and Kettering. They will ensure that people who have been recently diagnosed, or are struggling with their diagnosis, and those re-engaging with their HIV care feel supported and have the information they need to live well and thrive with HIV.
The postholder will be responsible for:
· Working as part of a multi-disciplinary team (MDT), bringing their own knowledge and experience to that work.
· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV
· Help recruit new volunteers and ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer.
· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.
· Develop a catalogue of services, groups and support in the area where people can be signposted to for further wellbeing support either in addition to or instead of peer mentoring.
· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression.
Job Activities
The post-holder will:
· Normally spend at least one day a week in the HIV clinic at Kettering General Hospital and one day at Northampton General Hospital. Some travel to other sites may be required.
· Work as part of a multi-disciplinary team (MDT) including nursing staff, doctors, clinical psychologists, and pharmacists within the HIV clinics, bringing their own knowledge and experience to that work.
· Triage new patients requiring peer support to understand what specific issues they are facing and the support they need.
· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV. The volunteer peer mentors will be trained and managed by our partner organisation, Northamptonshire Carers, but the postholder will help recruit new volunteers in clinic, ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer, and help manage booking appointments between mentors and mentees.
· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.
· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression.
· Refer/signpost people into specialist services such as mental health services, drug and alcohol services, and services offering advice on housing, benefits and immigration issues.
· Support the eight standards listed in the British HIV Association Standards of Care for people living with HIV.
· Follow the National Standards in HIV Peer Support guidance and its four standards.
· Contribute to the development of innovative ways of delivering HIV peer support appropriate to the local context.
· Keep accurate, confidential and secure records of all peer support referrals and interactions.
· Contribute to the compilation of quarterly monitoring reports about our performance for the Integrated Care Board commissioning team for Northamptonshire.
· Develop and maintain professional working relationships with partners
· Represent Trade in a professional manner at relevant forums and meetings
Accountability / Reports:
The post-holder will report to the Chief Executive Officer
Peer staff supervision for project specific needs.
All positions are monitored by the Trade Board of Trustees and will be responsible to this Committee.
Duties and responsibilities must always be undertaken with due regard to the values and service principles of the organisation and in accordance with Trade Policies and Procedures, as well as all other policies and procedures by which Trade is contractually bound.
General Working Skills, Competencies and Conditions. What follows in this section will be applicable to all staff as per the requirements of specific roles.
Competencies and Skills
· competent in using computer-based software for word processing, data management (e.g. Excel) and social media literacy
· ability to work in a variety of venues throughout Northamptonshire in line with service requirements
· hold a full driving license (preferred, but not necessary)
· effective, independent decision making is necessary to signpost clients to other services if query is outside the remit of the post or the services which Trade provides
· ensure professional boundaries are always maintained
· dealing with clients’ fears and distresses
Working Conditions
· work will take place within a hospital or clinic setting at an integrated HIV and sexual health clinic
The post-holder will:
· attend team meetings and staff training days
· attend key events (as part of working hours) during the year including: World AIDS Day, and National HIV testing week
· contribute to professional working relationships and engage effectively with other partners to promote Trade services
· ensure that all premises are safe and secure for staff, volunteers, and service users
· share in domestic tasks with other staff members and volunteers
· undertake any other duties which may be reasonably required by the Trade Board of Trustees
Disclosure and Barring Service (DBS) : Enhanced DBS disclosures will be requested on appointment.
Person Specification
This person specification serves as the selection criteria for the post. The more of the criteria that you demonstrate you can meet in your application, the greater the likelihood of you being invited to interview. In answering the questions on the application form, explain how you meet these criteria.
Experience:
Lived experience of HIV and an understanding of the impact of receiving a new diagnosis Essential: will be assessed through application form and or Interview
Experience of supporting people in vulnerable circumstances, or from marginalised communities, particularly people living with HIV or other long-term health conditions Desirable: will be assessed through application form and or Interview
Experience of working collaboratively with multiple teams or organisations (including NHS services, charities and other support organisations) Essential: will be assessed through application form and or Interview
Skills:
Ability to communicate effectively and appropriately with a wide range of people and organisations Essential: will be assessed through application form and or Interview
Ability to work independently, using your own initiative Essential: will be assessed through Interview
Strong mentorship skills to support and motivate individuals Desirable: will be assessed through application form and or Interview
Excellent organisational and time management skills to manage multiple priorities, including appointments, supporting people access the service, and reporting Essential: will be assessed through application form and or Interview
Ability to deliver and develop a comprehensive peer mentoring scheme, understanding the importance of person-centred care and support Essential: will be assessed through application form and or Interview
Knowledge and understanding:
Knowledge of HIV, its impact on individuals, and the specific support needs of people living with HIV Essential: will be assessed through application form and or Interview
Knowledge of the benefits of providing peer support to and with people with long-term health conditions Essential: will be assessed through application form and or Interview
Familiarity with safeguarding policies and practices, particularly in health and support services Desirable: will be assessed through application form
Understanding of the benefits and challenges of volunteering (as a peer mentor) Essential: will be assessed through application form and or Interview
Personal attributes and approach:
A commitment to improving your own knowledge and skills Essential: will be assessed through application form and or Interview
A commitment to Trade’s mission, vision, and values Essential: will be assessed through application form and or Interview
A commitment to equality, diversity and inclusion when working with patients, volunteers, and the wider organisational/project team Essential: will be assessed through application form and or Interview
A commitment to providing development support to team members (including volunteers) and to ensuring that colleagues understand your priorities and work streams Essential: will be assessed through application form and or Interview
We plan to hold interviews on 13/14th May 2025
Trade provides high quality, health and wellbeing services to the LGBTQ+ community and people living with HIV (PLHIV)


The client requests no contact from agencies or media sales.
We’re looking for someone who is detail-oriented, organised, and skilled with data to join our team. You’ll provide essential administrative support as we continue to create and maintain an intuitive, accessible, and well-maintained directory of services.
By maintaining accurate, up-to-date, and regularly assured data, the project enables local directories, websites, and apps to provide reliable information about community support and services. This shared approach reduces duplication for organisations maintaining service directories and increases awareness of existing services, ultimately supporting early intervention and crisis prevention.
You will play a crucial role in maintaining the quality and usability of the shared dataset, strengthening collaborative relationships across sectors, and improving public access to vital community support services across Dorset.
About you
You’ll have extensive experience providing excellent administrative and project support, including using databases and gathering and analysing data.
You’ll be a skilled communicator with the ability to engage, work with, and build relationships with a wide range of people. An understanding of charities, community groups, and statutory services across Dorset is essential.
You’ll be self-motivated, organised, and proficient in the MS Office suite, with particular confidence in Microsoft Excel.
What we can offer in return
In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday plus all bank holidays, season train ticket loan, flexible working and much more.
To apply, please download the application pack and return the completed application form before the closing date – Monday 28th April 2025 at 9:00am.
The client requests no contact from agencies or media sales.
Rainbow Migration is the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system and has been campaigning for their rights since 1993. We are recruiting for an Operations Officer to play a key role in supporting the effective day-to-day operations of the organisation.
This is an exciting time to join the organisation. We have grown rapidly in recent years from a small charity generating £200k income in 2019 to £1M in 2024. We are now expanding our operations team to support the larger staff team and delivery of our strategy.
This role will support the organisation’s ongoing development by helping ensure the charity has necessary systems in place and operates in line with its policies and procedures. You will support the organisation’s IT systems, digital transformation, HR, finance and administrative processes. Your responsibilities will include:
· Supporting the operation and improvement of systems that maintain delivery of our mission such as office management and administration, IT and HR
· Work closely with the Operations and Officer Manager to implement digital transformation to ensure that the organisation is using the best tools and working in as efficient a manner as possible
· Work closely with the Operations and Officer Manager and Administrator to ensure financial reports are produced accurately and in a timely manner
· Support the drafting of policies, procedures and systems used by the organisation
· Act as our day-to-day administrator for our database on Salesforce, with training provided as needed
· Provide first-tier support for IT problems within the organisation and liaise with our IT support provider when issues need escalation.
Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are:
· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.
· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.
· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.
Diversity, inclusion and anti-oppression
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.
We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.
We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum.
We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet all the necessary criteria in the person specification. If you wish to qualify under this scheme, please make this clear when applying.
We send a selection of questions in advance of job interviews to give applicants more thinking time. You are welcome to take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. Please let us know if you would like other adjustments to support your interview process.
Role overview
Contract type: Permanent
Hours: Full-time (35 hours per week). Working part-time (minimum 21 hours) will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.
Salary: Starting at £31,294 with potential annual step increases up to £35,086 (pro rata if working part time), plus statutory employer’s pension contribution. In addition to an annual step increase, we consider giving a separate inflationary increase every April.
Location: Rainbow Migration’s wheelchair accessible offices are located between Vauxhall and the Oval, London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager as per our hybrid working policy. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. At the time of posting this advert, none of our staff are going into the office every day. There might also be occasional travel outside London with plenty of notice. Please contact us if you have any questions.
Annual leave: Initially 25 days per year. After two years of employment, this will increase by one day per year up to a maximum of 28 days (pro rata if working part-time).
Benefits:
· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)
· Enhanced parental leave and pay
· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)
· Separate salary step and inflationary increases considered every year
· TOIL system
· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year
· Policy on staff loans or salary advances for difficult times
· Work laptop and mobile phone
· Training and learning opportunities
· Occupational health assessments to disabled employees to understand how we can support and make reasonable adjustments
· Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters
· Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss about feelings and challenges)
How to apply:
Closing date: 9am Monday 28th April
Interview dates: Initial interviews will be 8th and 9th May by Zoom. A second round of face-to-face interviews in London will follow.
Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact us via the email address on the website
Please send to the email address on the website:
1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)
We would also be grateful if you could complete this optional monitoring form
In your statement, please:
1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. While AI can be a helpful tool, we expect all applications to be original and authentic. Please ensure your final submission personally reflects your own experiences, qualifications and style of writing. Transparency is valued, if you used AI to help with your application in any way, please explain why. Applications that are obviously written with AI without explanation will not be considered.
By submitting an application, you:
1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided in your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.
3. Accept that owing to the nature of the work, if successful, you will be required to disclose all unspent criminal records at the point of conditional job offer and subsequently to undergo a basic DBS (Disclosure and Barring Service) check
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices and respect the personal circumstances and needs of people with lived experience.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete this form to request support and they will confirm if they can match you with a mentor to support your application.
In addition to the mentoring support, we have also partnered with Experts by Experience Employment Initiative to offer an online drop-in session on 17 April 12:00-13:00 to provide application guidance and tips to support experts by experience in their application. Please complete this form to register for this session.
Privacy notice
If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy. Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store data on unsuccessful applicants for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
NACE is the UK’s leading charity that supports and champions the education of more able learners. With over 40 years of experience, NACE works with a diverse network of member schools, leaders in education and practitioners to increase challenge for all learners. We believe that that all young people, including the more able, are entitled to have the opportunity to develop their abilities without limits – no matter what barriers to learning they may face and no matter what school they attend.
NACE is seeking to appoint a Marketing Administrator who will support the development and implementation of a comprehensive marketing programme, including effective use of social media, to achieve:
· An increase in take-up of both NACE membership and our product range;
· Effective communications to ensure our current members gain full value from their NACE membership.
The successful candidate will have obtained Level 3 qualifications (A-levels or equivalent) and you may have a degree in an area such as communications and/or marketing. You will have experience of using social media platforms to promote products, events or services, and of using online event platforms. You will be confident using databases and will display excellent attention to detail and a commitment to ensuring our members receive an excellent standard of customer service.
You will have shown the ability to display initiative and to work successfully as part of a team. You will have the ability to communicate effectively with a diverse range of people and display effective listening, verbal and written communication. You will be expected to work effectively under pressure, be able to manage multiple projects and deadlines, react positively to change and embrace new challenges. You will be committed to working for a charitable organisation and/or have an interest in the education sector.
This role reports to NACE’s Marketing and Brand Executive.
Location: Chilton, near Didcot, Oxfordshire, OX11 0RN
Contract Type: Permanent
Hours: 4-5 days (30-37.5 hours) per week – term-time-only working will be considered
Salary: £24-£27k (fte) depending on experience
Holidays and benefits: 33 days holiday (fte) including 8 bank holidays. Pension auto enrolment after 3 months employment. Free car parking.
To apply, please send your CV and a covering letter setting out the reasons for your application, making clear how you meet the criteria in the person specification, and detailing one example of how you have used social media platforms to achieve a desired outcome – e.g. increase in followers/registrations/purchases.
Closing date for applications: 12:00 on Monday 28th April. Interviews will be held in the NACE offices on Thursday 1st May.
The selection process will involve an interview with the Membership and Programme Delivery Manager, and Marketing and Brand Executive. You will also be asked to complete a task relating to the role. There will also be the opportunity to meet the CEO.
Please send us your CV and a covering letter setting out the reasons for your application, making clear how you meet the criteria in the person specification, and detailing one example of how you have used social media platforms to achieve a desired outcome – e.g. increase in followers/registrations/purchases.
We believe all young people should have the opportunity to develop their abilities without limits – no matter what barriers to learning they may face