Customer Service Jobs

Reporting to – Programme Manager (London, East & South)

Location – Hastings & Bexhill with daily travel to delivery sites

Hours – Full time 37.5 hours pw (including evening and weekend hours)

Start -August

Job overview

As a Senior Delivery Lead, you will lead the delivery of the Dallaglio RugbyWorks range of interventions and delivery team within your designated area of Hastings. This is a new operational area for Dallaglio RugbyWorks and will involve the set up of the region.

In this role you will spend time on the ground delivering interventions to young people. You will also support your Programme Manager with the development and management of the region, which includes the line management of the part time and casual staff members that cover your area.

We are seeking someone with the combined skills of being able to deliver high quality sports and employability sessions to young people with the ability to take on a level of regional coordination. 

Application

Send your CV to to us. 

About the role

Our Surrey Volunteer Recruitment Manager (VRM), who must be based in or very close to Surrey, works closely with VRMs in Herts and London and our marketing team to promote the MCR programme to organisations and individuals.  The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. Travel to meetings, events and the Hertfordshire office are all reimbursed.

Key responsibilities:

• Recruit volunteer mentors to reach monthly targets  both through engagement in the community and with organisations

• Source and attend in person and remote events to recruit volunteer mentors 

• Clearly communicate the charity's purpose and the benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations

• Work with colleagues to deliver on mentor recruitment plans and share best practice

• Working closely with the VRMs in Herts and London and our marketing team manage effective recruitment campaigns 

• Manage systems to evaluate and assess effectiveness of strategy and practice

About you

• Experience of and expertise in relationship-building on an organisational  and individual level 

• Experience presenting compelling and emotionally engaging information sessions  to stakeholder organisations and individuals 

• Experience and understanding of the importance of recruiting a diverse range of volunteers 

• Can-do, proactive, flexible, solution-focused attitude 

• Belief in young people’s potential, modelling motivation, commitment and resilience

• Ideally you will have knowledge of Surrey, its community groups and organisations

You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  Our mentoring programme is now delivered in schools across the whole of Scotland as well as Hertfordshire, Surrey and, soon, West London.  Our passionate team is dedicated to helping Surrey's most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances.  Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference.  You will be joining a friendly and supportive team who love what they do and enjoy working with each other.  We model our values and many of us are also mentors ourselves.

Benefits of working for MCR Pathways include:  Life Assurance - 4 x salary, 33 days annual leave in first year rising to 38 days from 2nd year of employment (under review), additional day off for your birthday, charity worker discounts.

The Miscarriage Association is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.

We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.

We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reach even more people affected by this often-heartbreaking experience.

We are now looking for an enthusiastic and talented digital marketer to join our small and friendly team to help us on this exciting journey. Working as part of our newly expanded communications team, you will support the development and implementation of the strategic communications and marketing strategy.

You will lead on developing our digital channels to drive engagement and awareness and help to build our online communities. You will be responsible for the day-to-day management of the charity’s website implementing brand guidelines to ensure a consistent approach to tone and content. You’ll also maximise Google Ad and SEO opportunities, working alongside a specialist agency, where necessary.

You’ll have previous experience of CRM systems and work closely with our fundraising team to develop supporter journeys and devise email and social media campaigns to help drive event sign-ups, donations and fundraising income.

Of course, you’ll also stay alert to emerging digital trends and be adept at analytics and reporting on the success of your campaigns.

Job Summary

To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.

Main Responsibilities

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
• Maintain accurate and confidential case management records and contribute to monitoring information for the service
• To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
• To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
• To ensure impartiality and confidentiality when dealing with customers
• Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.

 Organisational Responsibilities

• To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
• A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
• To manage customer behaviour within the Mission policy.
• To implement and adhere to all Mission policies and practices in relation to all aspects of our work
• Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
• To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
• To liaise with internal and external agencies where appropriate, including safeguarding referrals.

Employee Benefits

In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.

Huddersfield Mission

Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.

Please see the job description and person specification for the full details.

RSBC are seeking an experienced Habilitation Specialist to join our Services Directorate. In this varied role you’ll have the opportunity to work with children, young people and families directly, as well as developing and delivering training. You’ll be our organisational expert in all things Habilitation and be part of a wider team seeking to ensure blind and partially sighted children and young people can live their life without limits.

Who are we looking for?

Someone with a nationally recognised qualification in habilitation training for children and young people with a visual impairment. You will have significant experience of working with children and young people with vision impairment and additional needs, excellent written and oral skills, and good IT skills. There will be the occasional weekend and evening work for which time off in lieu will be given.

Hybrid with the possibility of a remote base, but regular attendance at the London Office and within London would be required.

In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, an option to buy an additional 2 days of annual leave, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, access to 24/7 GP, mental health care and dental advice via apps if member of pension scheme, season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.

For further details on the role, please refer to the Job Description and Person Specification.

Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec

Closing date: Monday 8 July, 9am

Interview: Thursday 18 July

To apply you will need to have the right to work in the UK. We do not provide any sponsorship.

The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892

Mind in Salford are offering an exciting opportunity within a forensic secure mental health setting, supporting vulnerable adults detained under the Mental Health Act.

Independent Mental Health Advocate (IMHA)
Working Pattern: 30 hours per week (4 weekdays)
Contract: Fixed Term (until March 2025, with possible extension)
Location: Edenfield Centre, Prestwich, Manchester M25 3BL. Possible additional locations in the local area.

The salary, pro rata, is as follows:
For an unqualified advocate: equivalent to a full time post of £23,920 gross, which equates to £19,136 actual gross salary working four days per week.  
For a qualified advocate: equivalent to a full time post of £26,000 gross, which equates to £20,800 actual gross salary working four days per week.

About the Role

The post holder will support vulnerable patients within the Adult Forensic and Acute Adult Services of Greater Manchester Mental Health NHS Foundation Trust, with scope to work with patients at various stages of their treatment and rehabilitation. Please note that this role requires physical presence at the hospital.  Appointment will be subject to risk assessment. 

The successful, dynamic candidate will have:

• Experience of providing Independent Mental Health Advocacy, or having worked in a related field, to a high standard.  Relevant skills and experience from backgrounds other than Advocacy can be built on.
• The ability to communicate effectively with a wide range of professionals and service-users.  Excellent verbal and written communication skills are essential as well as being adaptable to the needs and abilities of others.
• A working knowledge of the Mental Health Act, relating to both the civil and forensic sections of the Act and other associated legislation. As a minimum, a general understanding is required, with a willingness and an ability to expand on this once in post.

Required experience: Working within Advocacy or a Related Field for at least 1 year 
Desirable experience: Holding the National Advocacy Certificate Qualification

We welcome applications from disabled people and encourage those with experience of mental or emotional distress to apply.

An enhanced DBS check will be undertaken prior to any appointment due to the nature of the role.

Closing Date and time for applications: 9th July 2024 by 5pm
Date of Interviews for Shortlisted Candidates: 22nd July 2024

PLEASE PRESS THE 'APPLY NOW' BUTTON FOR MORE INFORMATION ON HOW TO APPLY.

Mind in Salford is an equal opportunities employer.

No agencies please.

To support our ongoing work, we are looking to appoint a capable and enthusiastic team member to support the implementation of our Serving our Communities work. This ministry has developed out of a desire to help Emmanuel Church find ways to serve our communities, particularly those who are poor, disadvantaged or have little access to statutory support.

The following ministries are currently overseen by our Serving our Communities Deacon:

CAP

• Life Skills and follow-on group
• Befrienders for those in debt

Ukrainian Refugee Support

• Practical support for Ukrainians living in Oxfordshire

ASIOX

• Befrienders
• Practical help for survivors of exploitation

Cross Cultural Communities

• Chat Café for vulnerable migrants
• Welcome Churches - welcome and discipleship for asylum seekers

We are looking for an individual who has deep compassion for the poor and a passion for social justice, who can help us develop these ministries and look for other opportunities to expand this work. Our aim is to respond to the clear call of scripture and ministry of Jesus to attend to the needs of the poor and the oppressed.We want to find ways to help build a safety net for individuals who are vulnerable to being mistreated and exploited.We also want to create clear pathways to help these individuals find faith and a place in local church community.

This is a new role, working 2.5 days per week on a fixed 1 year contract, with the possibility of extension subject to future funding.

Are you experienced in Community Investment and looking for your next role?

This is an exciting opportunity for a community focused individual to join our Communities Team at Sovereign Network Group (SNG) as a Community Investment and Partnership Lead on a permanent basis.

Ideally, you'll be based from our Hertford office, combining both home and office working to ensure a positive work/life balance. In the longer term, there may be some travel required between our offices and sites, so you should have access to transport and be happy to travel.

It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

The Role

This role will be at the heart of our Localities, delivering Community Investment and partnership actively through commissioning and supporting activity that creates social impact.

Reporting to the Community Investment and Partnership Manager, you'll lead in the delivery and ongoing development of a Locality based Community Investment strategy, embedding our Thriving Communities, Customer Impact and Corporate Plan. Key responsibilities include:

• Creating, implementing and overseeing the delivery of a wide-ranging programme of interventions in localities
• Ensuring that contracts and projects are managed effectively, including performance management that demonstrates our social impact
• Ensuring the smooth and effective financial management of projects via contracts and grants, including adhering to procurement and financial regulations
• Working with the Partnerships and Funding team by writing bids that bring in external funding to deliver social impact in our communities
• Working collaboratively with Community Investment colleagues to ensure the Thriving Communities vision is delivered in localities
• Working effectively with our Grants Officer to support the grant programmes and work with awardees as required
• Embedding a framework for social impact and outcomes recording

What we need from you

Ideally, you'll have significant experience and expertise in the Community Investment sector gained from working in a similar role.

You'll need excellent partnership skills, a focus on delivering social impact, ability to identify opportunities for fundraising and programme development and commitment to customer service with the confidence to collaborate with a variety of stakeholders. You'll also have:

• A proven track record of positive stakeholder engagement and relationship management, both internally and externally
• Excellent communication skills both oral and written, tailored to a range of audiences
• Strong organisational and project management skills
• Experience of quality assurance of projects, including monitoring and evaluation systems
• Confidence with budget management and financial systems
• IT literate and able to use technology for effective project delivery

What you'll receive from us

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• 24/7 virtual GP
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all and believe that diverse talent makes us stronger.

You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career.

About Us 
 
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society. 
 
We want to help charities become more resilient so they can thrive beyond the lifetime of our relationship. We do this is by helping our charity partners identify their development goals, sharing our tools and resources and drawing on our connections with Lloyds Banking Group and other partners.   
 
We are now accepting applications for local Development Partners to bring specific areas of skills and expertise. 
 

The Role 
 
As a Development Partner, you will provide bespoke organisational development support that is tailored to the needs of small charities. Support will be delivered either face to face or online, dependent on the needs of the organisation.

Please note: this recruitment exercise is aimed at people who are independent freelance consultants and not regional/national organisations.  
 

About You 
 
To be considered as a Development Partner, you will need: 
 

• A strong understanding and commitment to Equity, Diversity and Inclusion (EDI)

• Excellent communication skills with the ability to inspire, motivate and confidently work with charity leaders     

• Demonstrable ability to offer direction that will successfully deliver results with vision, innovation, and resourcefulness    

• Demonstrable experience of working in a charity environment and knowledge of the current challenges faced by small charities  

• Ability to manage the momentum of organisational development work, whilst appreciating the constraints of small charities  

• Demonstrable skill at building and maintaining effective relationships with clients including strong and open communication  

• Strong organisational skills and the ability to effectively manage a portfolio of client work whilst delivering excellent customer service   

• Demonstrable facilitation and training skills with the ability to deliver effective and engaging sessions face to face and remotely   

• IT literate with experience of using a range of packages including email, databases and online tools for example, Zoom, Teams, etc.   

• Demonstrate the Foundation’s values   

 
The closing date for this vacancy is Monday 22 July 2024. 
Interviews will be held in the week commencing 02 September 2024. 

 
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information. 
 
So, if you’re looking to develop your skillset as a Development Partner, please apply via the button shown. 

Chef Manager
Salary: £33,500 - £35,000 Per Annum
Hours: Full Time
Workplace: Pembroke Street, Oxford, OX1
Contract: Permanent (Upon successful completion of probation period)

About Modern Art Oxford

Modern Art Oxford is one of the UK s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Founded in 1965, it is the only public institution dedicated to contemporary visual arts in Oxford and plays a central role in the city’s cultural landscape.

Modern Art Oxford is undergoing a £1.2m programme of redesign and refurbishment of the ground/lower-ground floor this Summer and as part of this programme, there will be a new artist-designed destination café at the lower-ground level.

About the Role

We are looking for a passionate, creative individual to create a menu that will reflect the design and continue to be accessible to our visitors.

Our café is an important part of the gallery, and our Chef Manager is responsible for providing a welcoming, friendly environment, serving a high quality menu with excellent customer service. This is an operational and hands on role where the large majority of time is spent planning and preparing the café food and drinks and interacting with the general public. The Chef Manager is also responsible for the supervision and the rota management of our café staff, and will collaborate closely with our Commercial Manager to maximise profits and further develop the Café in line with the Gallery’s aims and objectives.

The Modern Art café is currently open Tuesday to Sunday 10am-4pm and we work as a team to produce a clear menu offering paninis, soups, and seasonal specials as well as a wide range of cakes and pastries. Devising dishes to limit wastage and working to strict budgets is a very important part of our menu planning.

Benefits

• 25 days annual leave plus eight public bank holidays.
• Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
• Employee Assistance Programme through Gemelli.
• Cycle and Home & Tech schemes available via BHN extras.
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Applications must be received by 9.00am 19th July 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Modern Art Oxford is committed to creating equality of opportunity for all and we value diversity in our team. As part of our Anti-racism Action Plan, we welcome applications from people from the global majority who are under-represented in our sector.

No agencies please.

As well as being part of Beacon’s Children’s Services Team the successful candidate will work collaboratively with Pennie Care and be immersed within the wider Mental Health Support team for Stockport.

The Mental Health Support Team includes professionals from NHS services along with Beacon Emotional Wellbeing Workers.

We are looking for an individual who has experience working with children and young people and a passion for improving their mental health, well-being and resilience.

You will be comfortable communicating and presenting to a variety of audiences, and have experience facilitating group work with children and young people.

We are looking for someone who is flexible and motivated to succeed through working autonomously and with others, has high standards of work, and is passionate about seeing the best outcomes for children, young people and their families.

We are working to bring greater diversity in all areas of our workforce and are taking action to encourage applications from people of colour and other racially minoritised communities, people with a disability, and people who identify as LGBTQ+ and/or older people (aged 50+), to improve the representation of colleagues from these communities, and are a Disability Confident employer.

We particularly want to encourage people from minority backgrounds to apply. If you are unsure about applying or have any questions then please contact us directly and we will be happy to have a conversation with you.

If you have any questions or would like further information regarding the role before applying, please do not hesitate to get in touch.

Contact information can be found on the back page of the recruitment pack

As a Supporter Stewardship Officer, you will be at the forefront of providing exceptional support to all our existing members, donors, and supporters by embracing our supporter care culture in line with the supporter care charter.

A key part of this role will be to identify opportunities to maximise income through products and services contributing to the overall Fundraising strategy.

You will ensure every interaction leaves supporters feeling valued and engaged, nurturing relationships that drive fundraising success. Collaborating closely with our Supporter Stewardship Team, you'll establish good working relationships and encourage cross-team collaboration, ensuring an integrated approach.

Your day-to-day will involve providing advice and guidance to both new and existing supporters, offering tailored service to maximise their fundraising potential. By triaging enquiries effectively, you'll ensure everyone gets the assistance they need promptly and efficiently.

As an essential point of contact in our supporter care journey, you'll efficiently handle enquiries, upholding the highest standards of service. Plus, you'll play a crucial role in maintaining our supporter database, ensuring accuracy and compliance with relevant regulations.

If you're ready to make a real impact and be part of a team dedicated to providing an excellent supporter experience, apply today!

Hybrid Working Expectations: 2 days per week office attendance required.

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

Proven experience of delivering outstanding customer service. You'll have excellent verbal and written communication skills, with a friendly telephone manner.

Confidence in handling challenging situations is a must, alongside solid ICT skills, especially in Microsoft Office and databases.

You'll need to collaborate effectively and build strong relationships within the team and across internal departments. Organisation and time management skills are key, coupled with accuracy and attention to detail.

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:      
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Proven experience of excellent customer / supporter service skills.
• Strong interpersonal and communication skills with excellent telephone manner, and the ability to deal confidently and effectively with challenging telephone calls.
• Good ICT knowledge including Microsoft Office suite and databases.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

We are looking for a Business Support Assistant to join our team in Wales. This is a 12-month fixed term appointment to cover maternity leave. It is a part-time post (equivalent to 3 days per week).

To meet the requirements of the Welsh Language Standards and our Welsh Language Policy, this post is Welsh essential.

Depending on your location and preference, you will be based in either the Cardiff or Newtown office. You are welcome to be based in the office full time, or a combination of home and office working. You will occasionally need to travel within Wales to work with colleagues.

In this role, you will support the efficient and effective delivery of grant-making activity in Wales, ensuring an excellent service for all our customers, colleagues, and stakeholders.

As first point of contact, you will play a key role in ensuring that all telephone and email enquiries are dealt with in a friendly, professional, and timely manner, responding with relevant information, and where necessary, connecting the enquirer to a colleague for further advice.

With a keen eye for detail, you will support the efficient delivery of the funding lifecycle by ensuring that new requests for funding are accurately processed and allocated to colleagues. You will also undertake administrative activities to ensure that customers and stakeholders received timely information.

Working in collaboration with colleagues, you will deliver a range of service activities including coordinating meetings and helping organise events, fulfilling travel booking and accommodation requests.

Interview Date: Week commencing 15 July 2024

Essential criteria

1. Fluent Welsh verbal and written communication skills.
2. Ability to use appropriate technologies to deliver effective administrative support.
3. Ability to plan, organise and work flexibly as part of a team.
4. Confidently handle conversations, adopting a positive approach when dealing with customers and colleagues.
5. Remain calm under pressure and handle multiple and competing priorities seeking help from others when needed.

Desirable criteria

1. Understanding of and curiosity about our work at the Fund.
2. Experience of working in a customer facing role and working in a multi-tasking team environment.
3. Be proactive and take responsibility for your own work.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Programme Coordinator (Scotland)
Employment Type: Full time
Location: Hybrid · Edinburgh, UK
Salary: £28,000 - £35,500 (GBP)

Job Description

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards – the UK’s leading showcase for young filmmaking talent. 

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision: Film enriches the life of every child and young person.

Our mission: To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. 

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working and offer staff a health plan.

Role Summary

The Programme Coordinator (Scotland) is a key point of contact for the Into Film Programme in Scotland and delivers Into Film’s Programmes and projects both face to face and online within a bespoke Scottish context/approach. This will require detailed knowledge and understanding of the education and screen industry landscape in Scotland. 

Due to the nature of the role, occasional weekend and extended working hours are required, along with regular travel to designated regions and occasional travel elsewhere in the UK.

Main Responsibilities: 

• To deliver various elements of the new Into Film programme in Scotland including, but not limited to, CPD/training for teachers at all career stages, events, conferences, round tables, Teachmeet style gatherings and teacher panels both online and face to face
• To develop, sustain and be the local point of contact for schools, partners, individuals and organisations that add value or are users of the Into Film programme including a focus on EEDI and how Into Film can specifically, positively reach and include those who are underserved and underrepresented.
• To feed into and then deliver the plans in Scotland across the programme (including Teaching with Film, Careers and Progression and Young Creatives (plus Into Film Festival, Into Film Awards and additionally funded programmes, as needed) 
• To work with all departments at Into Film to ensure a joined-up approach and delivery of set outcomes, KPIs whilst adhering to budgets and deadlines
• To ensure Scotland-wide reach and to feed into UK wide work and awareness of Into Film Programmes responding where possible to local needs
• Activation and delivery of the programme across Scotland including feeding relevant regional content into email campaigns and managing the regional social media account.
• Managing local partnerships and relationships with individuals and organisations
• Utilise CRM to input and analyse data, creating dashboards and reports.
• Feeding into fundraising proposals and assessing the activity needed to achieve outcomes when planning a project.

General Responsibilities: 

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources
• Contribute to the regular monitoring and evaluation of the Into Film’s work
• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy 
• Any other reasonable duties assigned by Into Film

Person Specification:

• Deep knowledge and understanding of the Scotland landscape including education policy and curriculum, and the screen industries. 
• Experience in activating and delivering a programme of activity within an educational context including training for teachers, workshops, events and panels.
• Ability and experience in activating and delivering other funded work including, but not limited to, Into Film Festival, Into Film Awards and other additionally funded work as it arises.
• Experience of starting, sustaining and managing relationships and partnerships with individuals and organisations locally and sometimes nationally. 
• Experience of successfully delivering projects on budget and on time.
• Ability to work across a variety of strands within programmes.
• Ability to work with and agree work plans across departments in Into Film to ensure KPIs, targets and agreed outcomes are met.
• Experience and full understanding of monitoring, reporting and evaluation to ensure the programmes continually improve and evolve.
• Experience and knowledge of project planning liaising across different departments delivering to time and both managing expectations and achieving the necessary buy-in from industry.
• Awareness of the process of fundraising and feeding key information and research into successful applications.
• Experience of using CRM/Salesforce is desirable. 

Closing: 11:59pm, 7th July 2024 BST

Interested?

If you would like to find out more, please click the apply button. You will be directed to our application portal to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team.

No agencies please.