Customer Service Jobs

Training and Partnerships Officer

Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024

Salary: £22,400 pa (pro rata to £28,000 FTE)

Job Reference: TPO1 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.

This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn.  CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.

CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.

The role

Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer. 

The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills.  The main responsibilities of the role include:

• To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
• To support successful contract and stakeholder management related to the training partnerships and training contracts.
• To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.

It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.

The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role. 

We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession. 

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme
• Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
• The option to buy up to 5 days' additional annual leave
• Cycle to work scheme
• Contribution to eye tests and flu jabs

Registered Charity No 313014

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness service in Kensington and Chelsea.

£31,534.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front-line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Heaney Hub implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, particularly those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision, case work management and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Fixed Term 6 month Contract with a view to going Permanent

Part time 21 hours per week [over 7 days to include Sundays]

£23,436.25 FTE - £13,301.66 pro rata

Location - Great Baddow Shop

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Great Baddow shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Friday 5th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 21st June.

Interview date to be confirmed.

IN2

Purpose of the Post/Responsibilities

This is a full-time position reporting directly into the CEO/CFO with an expectation of being on site in the award-winning Caudwell International Children’s Centre in Staffordshire a minimum of 3 days a week, depending on meetings and events.  We are seeking an inspirational leader with the ability to identify opportunities and grow diverse income lines to support the Charity’s expanding service delivery.

Responsible for the strategic management and development of the Charity’s income generation, this role will play a pivotal part in taking the Charity to the next level and helping to change the lives of disabled children across the UK and beyond.

The successful candidate will oversee the main public-facing fundraising activity for the Charity, providing strategic leadership and tactical supervision to a growing team of Fundraisers.

You will be expected to develop a robust and diverse fundraising portfolio across several designated income strands to generate increasing levels of fundraising income year-on-year.

It has been recognised that the Charity currently has minimal market share in most standard charity income lines and this role will be fundamental in developing the required infrastructure, resource and ‘products’ to begin growing market share over the medium to long term.

A primary responsibility of the role will be to assess, develop and implement a new donor management system; ensuring new and existing supporters have a clear communication and cultivation journey with assigned fundraisers adopting relationship responsibilities throughout.

The required standard levels of customer service and donor management for all supporter relations across the Charity will be established and promoted to ensure the required levels of consistency.

This growth will occur while maintaining and strengthening the established income lines which already exist, such as Events and Challenges.

Events are a part of Caudwell Children’s DNA and the single largest income generator in the Charity’s Fundraising Department, therefore there will be a specific focus on maintaining and developing this important department.

The role will initially be responsible for developing two designated teams of fundraising colleagues:

• Individual Giving (Team size: 3)
  • (Wills & Legacy, Regular Gifts/Direct Debit, Major Gifts, Raffle/Lottery, Payroll Giving).
• Community Fundraising (Team size: 6)
  • (Events, Challenges, Mass Participation, Street Collections).

Remaining income streams (Trusts & Foundations, Public Sector Funding, Earned Income and Trading Income) will be managed by the Director of Corporate Fundraising.

As part of the Senior Leadership Team the successful candidate will be responsible for reporting to the CEO/CFO and fellow Directors regularly on strategy and performance.

Monthly reporting to the Trustee Board and regular ad-hoc correspondence with Trustees will also be required.  

Success will be monitored annually by the Trustee Board against KPI’s including income growth, ROI and market share. 

Person Specification

1. Significant experience in fundraising/sales/business development management.
2. Demonstrable understanding of the charity sector and professional fundraising. 
3. Enthusiastic advocate of business planning and sales management.
4. Considerable experience and competence in planning, developing and managing the operations of a successful Sales/Fundraising Team.
5. Experience and skill in new business development.
6. Willingness and ability to undertake basic administrative activities (not expecting of others what you would not do yourself).
7. Highly computer literate with strong competence in using mainstream computing packages and products.
8. Driven, proactive and productive self-starter – able to work efficiently and achieve a lot under their own steam but not afraid to ask questions when needed and manage up.
9. An enthusiastic, driven and sensitive leader – able to inspire and encourage others to give their best.
10. Well organised with the ability to prioritise and manage own (and other people's) workload.
11. Confident, professional and friendly communicator with a hands on approach.
12. Confident to ensure all work complies with Equal Opportunities, Health & Safety, Data Protection and other policies of Caudwell Children.

This Job Description is not exhaustive.  It outlines the general ways in which it is expected you will meet the overall requirements of this post.

Salary for this role is £70k to £80k depending on experience plus bonus and car allowance. 

Disclosure and Barring Service Checks

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a Standard disclosure.

Equal Opportunities

Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010.  We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation.  We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.

How to Apply

To apply for this role please click on the 'Apply' button to submit your full CV along with a covering letter detailing suitability for the post.  The closing date for applications is Wednesday 10th July 2024.

Thank you for your interest in Caudwell Children.

Are you passionate about developing ministries which inspire and equip Christians in the workplace and to share the good news of Jesus Christ across cultures? Are you keen to see East Asian workplaces transformed by the good news of Jesus Christ?

OMF International is seeking to develop its strategy to better facilitate the equipping of people in the workplace in being involved in cross cultural missions to East Asian peoples. To do this, we are looking for a self-motivated Workplace Ministry Manager to develop this ministry within OMF UK as an effective and accessible pathway for people to use their vocation in the marketplaces of East Asia to share Jesus Christ.

The ideal candidate will demonstrate proven experience in building purposeful networks across cultures, developing organisational infrastructure and an ability to identify workplace opportunities and create promotional resources. In addition to this, the candidate should have excellent organisational skills, interpersonal skills, and a strong personal drive to grow and develop this workplace ministry pathway into the workplaces of East Asia. Above all, the ideal candidate will have a deep commitment to world mission and to sharing the good news of Jesus.

We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire.

£21,882.00 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. At Wood Lane End, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organizations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour.

What you'll bring:

Essential:

- Good IT skills

Desirable:

Experience with PBS Approach
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.

Support Coordinator

We are seeking an exceptional communicator to provide effective information and advice to unpaid adult carers in Sheffield.

You will be working for a charity who provide a range of free services to unpaid adult carers in Sheffield, their vision is of a city where all carers are recognised, valued and effectively supported to enable them to continue caring in the way they choose and to have a life of their own!

Position: Support Coordinator (Internal title Carer Advisor)

Location: Sheffield S1 4UP, hybrid working options available after a successful probation period
Salary: £19,600 - £23,200 for 80% FTE (based on FTE of £24,500 - £29,000)
Hours: 28 hours per week or 80% FTE
Benefits: Pension company contribution 6.5%, Health Care Cash Plan, Annual Leave: 24 days plus 3 days between Christmas and New Year, plus 8 days bank holidays, plus an additional 5 days’ leave following 5 years continuous service (pro rata for part-time staff), Flexi Working Policy

Closing Date: 23:59 on 22 July 2024

About the Role

As a Support Coordinator, you will work to deliver high-quality services to carers within the Sheffield area. Your key responsibilities will include:

• Providing face-to-face and telephone advice, information, and support to carers.
• Conducting statutory Carers Assessments and developing appropriate support plans.
• Managing a caseload of carers across a range of complex caring situations.
• Co-producing individual support plans with agreed outcomes.
• Helping carers access additional support via external trusts and funding streams.
• Maintaining accurate, up-to-date records.
• Liaising with external organisations to deliver innovative support packages.

About You

To be successful in the role of Support Coordinator you will be passionate about making a difference to carers’ lives. You will need to bring with you the following essential experience, skills, and knowledge:

• Ability to work on your own initiative while knowing when to seek guidance or direction.
• Understanding of the needs of carers through either paid or unpaid work, or personal experience.
• Capability to manage a complex and demanding caseload, working to deadlines and targets.
• Experience in carrying out complex assessments and developing personalised support plans.
• Proficiency in providing personalised information and support using various methods.
• Excellent written and verbal communication skills adaptable to different situations.
• Ability to work effectively as part of a team and develop relationships for accessing support.
• Familiarity with standard Microsoft Office applications and a case management system.

Although not essential, the following skills would be beneficial for the role:

• Experience working in health, social care, or adult services.
• Knowledge of key social care legislation such as the Mental Capacity Act and Mental Health Act.
• Knowledge of community languages.
• Experience using outcome measurement tools

About the Organisation

The charity formed 30 years ago, is the city’s leading provider of services for adult unpaid carers. Part of a vibrant voluntary sector and a member of the national Carers Trust network, they deliver the contract for the city’s Carers Service on behalf of Sheffield City Council.

They have a modern, light, and airy office space in the city centre, with a spacious staff room and kitchen, secure bike parking, and limited onsite car parking and are committed to the personal and professional development of staff, offering career development pathways, supported learning, and access to accredited qualifications.

Other roles you may have experience of could include: Helpline Advisor, Carer Advisor, Advice, Helpline, Support Advice, Care & Support Advisor, Support Advice Case Manager, Carer Case Worker, Carer Advice Specialist, Clinical Advice, Benefits Advice. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is a busy multi-faceted role in which your organisational and interpersonal skills will be crucial. A flexible, capable person with a purposeful attitude will do well. At QCCA, our staff are committed to going that extra mile, and even further, to get the job done, to the highest standard.

KEY DUTIES

• Liaising with external suppliers and customers

• Formulating and setting up supplier payment runs

• Preparing and Filing invoices, data entry

• Responsible for credit control

• Reviewing and posting staff and credit card expenses

• Managing all financial records and daily bookkeeping of the business

• Maintaining accurate and up-to-date financial records using QuickBooks accounting software

• Process Accounts Payable and ensure invoices are coded

• Preparing monthly Bank reconciliations and credit card transactions

• Assist with the budgeting and forecasting function

• Assisting with the preparation of Year-End audits

• Managing petty cash

• Monthly payroll and pension duties

The Diocese of Guildford is committed to addressing the urgent challenge of climate change and environmental sustainability and meet the Church of England’s goal to become net zero carbon (NZC) by 2030.

As part of this we are seeking a passionate, dynamic and experienced individual to join our team as the Diocesan Net Zero Carbon Project & Engagement Lead.

You will be someone who is able to engage, motivate and work closely with diocesan staff, parish leaders and external partners to build strong relationships, foster a culture of sustainability, and develop a sense of momentum towards our aims of decarbonising our residential property portfolio and church buildings.

Key Responsibilities include:

· Influencing and supporting parishes to prepare and deliver their NZC action plans relating to their buildings.

· Support the Property Team to develop and implement a comprehensive NZC action plan for clergy housing.

· Developing relationships with technical specialists and potential funding agencies.

· Managing relationships and communications with a wide range of other stakeholders.

· Managing headline project data and tracking progress against the project delivery plan and providing regular, timely reports highlighting achievements and areas for improvement.

· Ensuring all relevant risks are identified and mitigation actions are in place.

Please refer to the attached Job Description for the full details of the responsibilities of the Project & Engagement Lead (Net Zero Carbon).

Qualifications, Experience and Skills include:

· Degree or equivalent (with a project management and/or a qualification relevant to NZC).

· Extensive experience of leading, co-ordinating and delivering complex projects.

· Experience of managing multiple stakeholder types in a complex programme context.

· Experience of delivering clear written communication across a range of formats.

· Up-to-date knowledge of environmental and climate change issues.

· Strong knowledge of project management techniques and processes, including governance, plan management, budget, risk, and issue management. ·

· Strong leadership and influencing skills, with the ability to bring order to complex situations and find innovative ways of solving or pre-empting problems.

Benefits of the role include: 

· Competitive salary within the Charity Sector 

· A 15% non-contributory pension/life assurance provision 

· 25 days annual leave per year, plus bank holidays 

· Employee assistance programme as part of our commitment to employee health and wellbeing.

· Learning and development opportunities 

· Flexible hybrid working

How to apply:

Interested candidates are invited to send a detailed covering letter, along with your CV, outlining how you meet the essential and desirable criteria in the person specification as detailed in the job description. Applications without a cover letter cannot be considered.

We will shortlist and interview on a rolling basis as applications are received and we reserve the right to close the vacancy early.

The Diocese of Guildford take our responsibility for the safeguarding of children and adults seriously. Our recruitment processes reflect this commitment.

The Diocese of Guildford encourages UK Minority Ethnic/Global Majority Heritage applicants for all roles to ensure that we reflect the racial diversity of the community we are part of.

Permanent

Part time 16 hours per week

£23,436.25 FTE - £10,134.59 pro rata

Location - Monton Shop

We offer many enhanced benefits including; 28 days holiday a year - plus Bank Holidays and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Monton shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

This vacancy closes at midnight on Friday 5th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 21st June.

Interview date to be confirmed.

IN2

Fixed term to 31st May 2025 (Maternity cover)

24 hours per week (to include Sundays)

£23,436.25 FTE - £15,201.89 pro rata

Location - Northenden shop, 356 Paletine Road, Northenden, Gt. Manchester M22 4HD.

We offer many enhanced benefits including; 28 days holiday a year and stakeholder pension scheme with matching contributions up to 8%. Full details about our benefits can be found on our website.

We are looking for an Assistant Shop Manager to work alongside the Shop Manager in our Northenden shop. Are you self motivated with strong interpersonal skills and thrive on challenges and opportunities that come with assisting in the running of a shop? Can you assist the Shop Manager in driving sales and profits and able to work closely with staff and Volunteers to ensure we deliver the best level of customer service.

We are looking for someone who loves working with people and has the ability to lead in the absence of the Shop Manager, inspire and empower people around them. We are looking for someone who is friendly and positive in their approach and can instil an energy to those around them. Have you got a creative ability that you can bring to the role?

You will make a real difference to young people in England by helping to raise vital funds needed to support our frontline work.

It is important that you have retail and managerial experience, and good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop. Experience with online sales would be an advantage.

If you have what it takes to work hard but have some fun along the way, and support your Shop Manager to be the best, then this is the place for you!

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

We look forward to receiving your application.

The Children's Society is committed to Safer Recruitment and as such a range of pre-employment checks will be conducted in line with recommendations made by the Bichard Enquiry, and current best practice. To include a basic DBS check, these will be required before employment can commence.

The closing date for this vacancy is at midnight on Friday 5th July 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 21st June 2024.

Interview date to be confirmed.

IN2

About Us 
 
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society. 
 
We want to help charities become more resilient so they can thrive beyond the lifetime of our relationship. We do this is by helping our charity partners identify their development goals, sharing our tools and resources and drawing on our connections with Lloyds Banking Group and other partners.   
 
We are now accepting applications for local Development Partners to bring specific areas of skills and expertise. 
 

The Role 
 
As a Development Partner, you will provide bespoke organisational development support that is tailored to the needs of small charities. Support will be delivered either face to face or online, dependent on the needs of the organisation.

Please note: this recruitment exercise is aimed at people who are independent freelance consultants and not regional/national organisations.  
 

About You 
 
To be considered as a Development Partner, you will need: 
 

• A strong understanding and commitment to Equity, Diversity and Inclusion (EDI)

• Excellent communication skills with the ability to inspire, motivate and confidently work with charity leaders     

• Demonstrable ability to offer direction that will successfully deliver results with vision, innovation, and resourcefulness    

• Demonstrable experience of working in a charity environment and knowledge of the current challenges faced by small charities  

• Ability to manage the momentum of organisational development work, whilst appreciating the constraints of small charities  

• Demonstrable skill at building and maintaining effective relationships with clients including strong and open communication  

• Strong organisational skills and the ability to effectively manage a portfolio of client work whilst delivering excellent customer service   

• Demonstrable facilitation and training skills with the ability to deliver effective and engaging sessions face to face and remotely   

• IT literate with experience of using a range of packages including email, databases and online tools for example, Zoom, Teams, etc.   

• Demonstrate the Foundation’s values   

 
The closing date for this vacancy is Monday 22 July 2024. 
Interviews will be held in the week commencing 02 September 2024. 

 
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information. 
 
So, if you’re looking to develop your skillset as a Development Partner, please apply via the button shown. 

Healthwatch Milton Keynes' vision is that people's lived experiences are used to design and improve health and social care services and our mission is to champion people's rights and access to high-quality health and social care. We're seeking a project officer to deliver an exciting new project.

You’ll be interviewing patients who have been recently discharged from hospital to capture their experiences of hospital discharge and follow-up support. You’ll collate and report on their feedback, so it can be used by the teams of professionals working together to ensure discharge and post-discharge support works effectively for all. You'll have a key role in liasing with an integrated team of professionals to ensure the smooth day-to-day running of the project and ongoing compliance with data processing agreements. 

We're a small, driven team with a big role. The ideal postholder will be dynamic, flexible, self-motivated and most importantly, great and building rapport and talking to patients and families about their experiences. You'll be able to demonstrate your experience of working with people, communities and the professionals that provide their care. You'll also have a track record of working to, and meeting project deadlines and show a strong understanding and experience of compliance with GDPR and Safeguarding Vulnerable Adults.  

You'll present evaluations and insight and report on the impact of our work, demonstrating the positive difference Healthwatch Milton Keynes makes to its beneficiaries.

Healthwatch Milton Keynes is committed to equalities and strongly values diversity and welcomes applicants from all backgrounds.

We highly recommend interested candidates contact us to have an informal conversation about the role prior to application. 

Please provide a CV and cover letter outlining your suitability for the role against the Job specification. Applications without a supporting cover letter will not be accepted.

The Head of Strategic Projects and Management (Maternity Cover) will be pivotal in the Strategic Management Department, which is a supportive and hard-working team playing a critical role in the organisation. This role involves leading strategic and project management efforts, along with reporting for the Foundation and Academy Trust, to ensure a unified approach to strategic and operational changes. The individual will conduct research to identify, propose, and lead specific projects that enhance the organisation’s development and operations. Additionally, they will spearhead the execution of the Academy Trust’s growth strategy as agreed upon.

Purpose of the role

The Head of Strategic Projects and Management (Maternity Cover) will play a key role in the Strategic Management Department. The postholder will lead strategic and project management and reporting for the Foundation and Academy Trust, ensuring that there is a coordinated approach to strategic and operational change. The postholder will lead research, identifying, proposing and leading specific projects which will enhance the organisation’s development, operations and reach. The postholder will also lead the delivery of the Academy Trust’s growth strategy in its agreed form.

Responsibilities

Strategic Development

• Identify, propose and lead strategic development opportunities for the organisation. Conduct sector research to ensure that the Foundation’s strategy is data and environment-informed. Keep abreast of political developments in relation to MAT growth and development and investigate emerging opportunities in the field. Produce feasibility studies for prospective longer-term growth and development options in line with the overall Foundation Strategy.

• Develop and maintain an organisational analysis, including undertaking and presenting research on potential joiner schools and strategic partners, such as for joint ventures and new initiatives. Champion the Foundation Office’s adoption of Microsoft Viva Goals and the Objectives and Key Results (OKR) framework across various leadership groups, leveraging the platform as a tool for collaboration and strategic planning. This includes the delivery of training workshops and either leading or overseeing regular check-ins. Monitor and track major projects across the Foundation, supporting colleagues where required with project management oversight, visibility of key activity and effective resource allocation. Roll out and then embed the new major projects approval process across Academy Trust schools, ensuring consistent usage of the documentation and a commitment to continuous improvements. Maintain an engagement plan designed to attract and secure new joiner schools and strategic partners. Review and refine joiner school and strategic partner criteria on an ongoing basis in response to internal and external drivers. In collaboration with the External Relations Department, develop marketing and communications collateral linked to both the departmental and growth strategy.

Project Management and Reporting

• Have oversight of and manage the methodology, quality assurance and compliance of major organisational projects, ensuring that these projects are well-planned and well-executed, with appropriate approval, resourcing and evaluation. With the support of others, embed effective reporting processes across the organisation so that the Foundation Executive Committee and governance Groups, Committees and Boards benefit from a comprehensive schedule of reported information.

Growth Projects

• Conduct growth research with a focus on the current educational and political climate, looking to the Department of Education and West Midlands Regional Directorate for changes and updates to relevant policy. In the event of an academy conversion, transfer, or merger, the postholder would also undertake the following duties:   Convene and manage a project group comprised of representatives from the school, the Academy Trust and Birmingham City Council if appropriate. Manage all project documentation (including a comprehensive and regularly updated project plan, a register of risks and issues, an action tracker, project meeting notes, and reports to Trustees). Lead a thorough due diligence process. Support the incoming school to run a consultation process. Liaise with the Academy Trust’s legal advisers, Birmingham City Council, the DfE and other parties to bring about the completion of necessary land transfers, funding agreements, commercial transfer agreements and any required supplementary agreements. Manage the school’s integration into the Academy Trust’s operating model, ensuring that operational leads from relevant departments are kept informed of the project’s progress and issues and deliver any integration requirements. Act as a point of contact and support for operational leads, presenting issues and information arising from the due diligence process advising where actions are required. Develop and manage conversion budgets in collaboration with the Finance Department. Report to the appropriate board on project progress and risk mitigation.

2026 Foundation Strategy

• Prepare for the next iteration of the Foundation Strategy, supporting the Chief Executive Officer and Director of Strategic Management to research, write, communicate, refine, and then implement the strategy.

Leadership and Management

• Deputise for the Director of Strategic Management. Be accountable for the achievement of relevant objectives and associated key performance indicators set from the Foundation Strategy. As appropriate, represent the Foundation’s and Academy Trust’s interests in relevant internal and external fora. Play a full part in the life of the Foundation’s and Academy Trust’s communities and support its ethos. Be responsible for ensuring that relevant Foundation and Academy Trust policies are effectively implemented. Produce papers and report to appropriate Boards, Committees and Advisory Groups. Any other tasks which may be agreed from time to time with the post holder.

The post holder will be required to attend meetings (including evenings) and to travel off-site. 

This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.

General responsibilities and duties

• To support the wider department which is comprised of Governance and Risk and Compliance in addition to Strategic Projects and Management, providing ongoing advice and guidance to schools within the Foundation and growing the reputation of the department.
• To develop a clear understanding of the Foundation’s vision, mission, and strategic aims and to actively support these.
• To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
• To identify and undertake relevant training to enable continuing professional development, where resources allow.
• To prepare for and proactively engage in the performance review cycle with your line manager.
• To attend appropriate internal and external meetings, as directed by your line manager.
• To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.

Person Specification

Knowledge and Experience

Essential

• Demonstrable experience of working in a project management environment within a complex organisational setting
• Knowledge of and experience in successfully applying recognised project management methodologies
• Experience of producing comprehensive research papers
• Experience of driving change and an ability to work on short and long term projects simultaneously to deliver against organisational objectives 

Desirable

• Experience of working in an education environment
• Proven experience of delivering an academy conversion or transfer project to the desired outcome, on time and to budget
• Proven experience in the interpretation and application of legal advice
• Understanding of the educational landscape within Birmingham

Qualifications

Essential

Qualified to degree level with significant post qualification experience and in-depth professional knowledge acquired through experience

Evidence of continuing relevant professional and personal development

Competencies

Leader

• High expectations for all
• Collaborative spirit
• Vision
• Integrity
• Openness to learn  

Leading

• Shaping the future
• Unlocking potential
• Ensuring impact
• Creating collective efficacy
• Contributing to Birmingham and beyond  

General

• Highly developed written and verbal communication skills with substantial experience of writing succinct papers and documents and presenting information to senior stakeholders  
• Strong attention to detail and ability to analyse complex data
• Numeracy and analytical skills sufficient to be able to manage budgets effectively
• Excellent relationship building skills, with the ability to harness collective strengths and work cross functionally to deliver success
• An excellent communicator, influential, credible, calm under pressure and able to deal effectively with a diverse range of issues
• Authoritative but diplomatic, willing to challenge constructively with strong influencing, persuading and negotiating skills
• Ability to work effectively with senior stakeholders and suppliers displaying confidence and gaining trust
• Politically astute and sensitive to the priorities and dynamics of a large educational organisation
• Self-motivated and able to use initiative to plan work effectively and prioritise tasks, staff and resources and work methodically under pressure
• A pragmatist with a positive and can-do attitude, willing to be hands on and understand the details where necessary
• Highly competent in using Microsoft Office applications
• Holding and articulating e a clear set of values and strong moral purpose that aligns with the Foundation’s mission An outstanding ambassador for the Foundation, displaying the Nolan principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership
• Committed to safeguarding student safety
• Committed to equality, diversity and inclusion
• A customer focus, understanding a range of needs and delivering on those needs within the wider organisational priorities
• Ability to deliver at pace
•  

The Schools of King Edward VI in Birmingham is an educational charity supporting twelve schools and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

CHARITY NUMBER: 529051