Customer Jobs
Job Title: Volunteer Program Manager
Location: Remote - Geographic area: UK, English speaking
Reports To: Founder / CEO
Salary: 28K
Job Type: Full-time (Flexible Hours)
Closing Date: 30.07.2024
About Us:
Since 2006, ROLDA has dedicated itself to aiding vulnerable stray animals in Romania, one of Europe s poorer nations. Our mission includes rescue, rehabilitation, sheltering, sterilisation, and education. Our EU-standard shelters, inspired by British designs, can house up to 700 stray dogs, providing them with complete veterinary care and preparation for rehoming.
We have supported over 48,000 animals and built two dog shelters and one for disabled and senior cats. Additionally, we offer small grants to six other charities in Romania and over 40 shelters in Ukraine. We primarily rehome animals in Switzerland, Sweden, and the UK. By addressing the root causes of animal homelessness through neutering programmes and educational initiatives, we have significantly reduced overpopulation, helping over 40,000 cats and dogs in Romania and Ukraine.
Job Overview:
As the Volunteer Program Manager, you will play a pivotal role in shaping the growth and impact of ROLDA through volunteer engagement. This is a remote position that requires strategic thinking, people management skills, and a commitment to achieving our charity’s objectives.
Key Responsibilities:
Volunteer Recruitment and Management:
- Recruit, train, and oversee volunteers to support ROLDA’s various programs and initiatives.
- Develop and maintain a volunteer database using CRM systems to track volunteer activities and engagements.
- Foster a positive and collaborative work environment, building strong relationships with volunteers and stakeholders.
- Provide leadership and necessary resources for successful completion of volunteer initiatives.
Community Awareness and Fundraising:
Promote community awareness about ROLDA’s mission and activities through public relations and public speaking engagements.
Organise fundraising activities and events to support ROLDA’s financial goals.
Collaborate with the Fundraising Manager to support income generation growth.
Operational Support:
- Maintain effective communication with the UK and international team of ROLDA and its partners, collaborators.
- Assist in developing and implementing operational policies and procedures.
- Ensure compliance with legal and regulatory requirements related to volunteer management and charitable activities.
Abilities and Competencies:
Experience in managing and maintaining CRM data.
The ability to be self-motivated with a high level of self-discipline and motivation.
Clear and concise communication skills.
Experience in public relations and public speaking.
Proficient in using digital tools and platforms for virtual collaboration and project management.
Effective organisation and time management skills.
Excellent skills in building and maintaining relationships, even in a virtual environment.
The capacity to work independently and make decisions without constant supervision in a remote setting.
Passionate about the work of ROLDA with a commitment to animal welfare.
Experience Required:
- Proven experience in volunteer recruitment and management.
- Demonstrated success in organising fundraising activities.
- Strong public speaking and public relations experience.
- Excellent communication and interpersonal skills.
- Knowledge of legal and regulatory requirements related to volunteer management in the UK.
Benefits:
We offer flexible work hours and the option to work remotely to support your work-life balance.
Join a team dedicated to making a real difference to animals in need and see the direct impact of your efforts.
Take on this leadership role and gain valuable experience and career growth opportunities.
Be part of a diverse and inclusive team that values and respects all members.
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience.
ROLDA is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Our mission is to ensure animals have a good life by advocating for them and by inspiring everyone to treat them with compassion and respect.
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The client requests no contact from agencies or media sales.
Are you passionate about delivering exceptional customer service and adept at financial and numerical tasks? A well know Housing Association are seeking a dedicated Service Charge Advisor to join their vibrant team in London. If you're ready to contribute to the transformation of our Service Charge delivery and support our service charge payers with expertise and care, this role is perfect for you!
Key Responsibilities:
- Assist Service Charge Analysts in calculating, constructing, and issuing service charges, ensuring compliance with legal and contractual requirements.
- Provide top-notch customer support to service charge payers, addressing queries and proactively supplying necessary information and documents.
- Support the extraction of expenditure data from the accounting system and monitor scheme-specific service charge budgets.
- Prepare and review invoices for external auditor certification.
- Assist in the production, quality control, and dispatch of service charge statements.
Essential Skills:
- Excellent customer service skills.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Exceptional communication skills, both written and oral.
- Excellent financial and numerical skills.
- Strong belief in customer satisfaction.
Desired Skills:
- Prior experience in a similar role.
- Familiarity with service charge processes and systems.
- Ability to work collaboratively in a team environment.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
If this role is of interest, please act as fast as possible in applying. Applications are under constant review and the role can close early!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
We have an exciting opportunity for an experienced Finance Officer to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £25,500 - £29,000 per annum.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
We are currently looking for an experienced Finance Officer to undertake operational finance activities and tasks in our small, friendly and flexible charity. The ideal candidate will perform finance tasks to support the Head of Finance through to end of year audit. You will liaise with a wide range of people by email and phone in a professional manner.
Benefits of working for NGA:
- Competitive salary of £25,500 - £29,000 per annum.
- Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
- Employer contribution pension scheme at 7%
- Hybrid working (between our Birmingham office and home working) and other flexible working arrangements on request
- Wellbeing support through our employee assistance programme
- A healthy training and development budget (CPD) with a wide range of learning and development opportunities
- A commitment to environmental sustainability includes a cycle to work scheme and encouragement to use public transport, including railcards
Key responsibilities of our Finance Officer will include:
- Working closely with Head of Finance to ensure receipts are recorded correctly on Sage 50 and membership accounts are validated/activated on Sage CRM as required
- Sales ledger converting sales quotes through the CRM into invoices on sage 50 and issue the invoice via email. Issue reminders for new and existing membership subscriptions, training, consultancy etc and ensure these are emailed to members
- Assisting with the credit control function, chase outstanding payments for membership renewals and new customers by phone, email
- Posting letters attached with a copy invoice to members chasing the outstanding payments – on a monthly basis
- Entering supplier invoices/expense claims, collate supporting receipts, and get appropriate authorisations for payment per policy.
- Setting up bank transfer supplier payments for dual authorisation.
- Monitoring the Finance mailbox and personal mailbox daily and action all queries, change requests in 5 days turn around.
- Monitoring and action online finance queries and redirect queries to the correct departments.
What we’re looking for in our ideal Finance Officer:
- Minimum of 2 years’ experience in a customer service environment.
- Excellent customer service skills.
- Experience of providing support via an online helpdesk and over the telephone.
- Knowledge and experience of working with databases and CRM systems.
- Experience in providing effective and efficient administrative support to an organisation.
- Clear verbal and written communication skills.
- Professional telephone manner and interpersonal skills.
- Excellent administration skills within a busy office environment
- The ability to analyse and translate data for reporting purposes.
Closing Date: 9am on Friday 22 July 2024
If you feel that you are the right candidate for the role as our Finance Officer or would like to find out more information about the role, then please click ‘apply’ now.We’d love to hear from you.
We're looking for a kind, compassionate and resilient Housing Officer to join our Homelessness service in Brent.
£28,538.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
* Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
* Proactively monitor all current and former accounts within the defined patch and make recommendations to the Contract Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
* Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
* Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
* Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
* Serve NTQs, NOSPs, NRPs and carry out home visits as requested.
* Accurately and comprehensively record all actions on the housing management system and use reports from the housing management system to manage cases and monitor performance
* Assist with the taking on of new agency housing management responsibilities related to new services and as needed with the transfer of housing management responsibilities schemes to other providers
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are happy to be partnering with an exciting professional membership organisation to find their new Interim Marketing Officer.
This is a 6-8 week contract based in London. The role is hybrid with the expectation to be in the office 3 days a week.
Reporting to the Director of Engagement, the Marketing Officer is a key member of the Marketing Team. The role-holder will manage communications, as well as the channels and platforms used to deliver them.
Key Responsibilities:
- Supporting regular email builds and sending communications across various channels
- Supporting engagement activity on social media platforms
- Updating website content and publishing newsletters
- Content updates across various platforms
Person Specification:
- Enthusiastic and able to work in a fast paced environment
- Excellent verbal and written communication skills
- Attention to detail and consistency
- Experience of using email platforms, website content management systems (CMS) and customer databases (CRM)
This is paying £125 - £133 per day including Holiday Pay
If we receive a high number of applications, we may need to close earlier than advertised so get your application in quickly! Regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The main purpose of this role will be to provide clear, accurate and helpful retrofit and other related technical guidance in areas such as carbon foot-printing, building energy performance and renewable energy options to local and community organisations to help them tackle the climate emergency.
Pay and conditions
- The role is full-time (37.5 hours per week).
- The salary for the role will be £29,864 - £35,770.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and much more.
Specific responsibilities
An applicant appointed to the role will be expected to:
- Deliver training to local and community stakeholders on topics such as carbon literacy, retrofit, renewables and energy efficiency.
- Develop and strengthen tools, guidance and other materials for community organisations that help to increase their ability to deliver beneficial local retrofit initiatives.
- Undertake basic retrofit assessments of domestic and non-domestic buildings and provide useful guidance and recommendations on potential improvements.
- Provide carbon auditing, and recommendations for decarbonisation plans for community businesses.
- Support community organisations to design and deliver capital investment projects, develop funding bids, business cases and project delivery plans.
- Support community organisations to plan and deliver wider community engagement processes that help to foster leadership, consent and action.
- Facilitate learning, networking, and sharing between local and community organisations, staff and volunteers.
- Support CSE’s fundraising activities and the development of new models and approaches for the provision of retrofit activities and services at the local and community scale.
- Provide administrative support for timely delivery of project activities, accurate record keeping and robust reporting.
- Champion to key stakeholders (such as local authorities and funders) the importance of community engagement and the roles which local and community organisations can play in catalysing and enabling the decarbonisation of local homes and community buildings.
- Foster collaboration and deepen relationships with partner organisations who are active and interested in supporting similar areas of work.
To see a detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- O’ Level/GCSE maths, Science and English.
- Excellent written and verbal communication skills with the ability to relay and translate technical information for non-technical audiences.
- Relevant vocational or degree level qualification or equivalent work experience.
- Experience of assessing technical options for improving the energy performance of buildings.
- Experience in the repair, maintenance and home improvement sectors.
- Experience of working on community (non-domestic) buildings.
- An understanding of the design and construction of both modern and traditional buildings.
- The ability to write technical reports and provide recommendations and guidance to non-expert stakeholders.
- Knowledge of the broad themes driving the work of CSE.
- An enthusiasm for learning and problem solving.
- An understanding of the importance of effective administration and coordination to the successful delivery of projects.
- Empathy and understanding of different stakeholder situations.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
To apply, please download and complete the application form available on our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.
The closing date for applications is midnight, Sunday 21 July 2024. If you have not heard from CSE by 25 July, please assume that your application has been unsuccessful.
Interviews are expected to take place Wednesday 31 July and Friday 2 August 2024 at our offices in Bristol.
If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.
Salary: £37,181 per annum
Location: Homeworking – or office based (regular travel to London and other locations may be required)
Contract: Permanent
Hours: 37.5 per week
Closing date: Sunday 14th July at 11:30pm
Are you a specialist in designing driving engagement among diverse employee audiences? Then join Shelter as a Culture and Engagement Specialist and you can soon be playing a vital role in our Internal Communications and Engagement Team and help us to shape our organisational culture and the way we listen to and act on the voice of our employees.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
We’ve seen some incredibly significant changes in Shelter over the past four years, with a radical shift in our organisational strategy and the consequent need to change our ways of working fundamentally. Our Equity, Inclusion and Culture (EI&C) Directorate was formed to help us actively embrace diversity - in people, ideas and actions, with a focus on changing our internal culture and promoting equity. Our purpose is to defend the right to a safe home for those who are marginalised, tackling the housing emergency and supporting the movement for social housing with an equitable, anti-racist and inclusive culture that provides a sense of belonging.
The Internal Communication and Engagement Team is one of five teams within our Equity, Inclusion and Culture directorate and we’re responsible for delivering effective communication and engagement activity so that our people feel connected to our organisation and each other.
About the role
This is an exciting new role within our Internal Communications and Engagement team, reporting to the Head of Internal Communication and Engagement, you’ll be responsible for not only supporting Shelter in engaging people in our strategy and the work we do, but also helping to build and shape our organisational culture.
We’ll rely on you to contribute to the development of Shelter’s listening strategy as well as designing and managing a range of listening opportunities that can maximise upward communication. Working closely with stakeholders, you’ll evaluate effective employee engagement approaches, analysing and summarising staff feedback data to identify themes while making recommendations for action planning. Acting as a project manager for all of our employee engagement initiatives, you’ll proactively identify and address issues related to our employee engagement while providing the right solutions. You’ll also be working alongside our EIC Senior Leadership Team to help review Shelter’s culture and support the implementation of a culture development plan that not only integrates our core values but also builds a sense of belonging while embedding our commitment to anti-racism.
About you
You’ll have experience of designing and delivering internal communications and engagement plans, as well as being able to implement a range of techniques to engage diverse audiences in organisational change. You’ll know what drives engagement, how to nurture strengths and deliver areas for improvement. What’s more, you’ll have knowledge about developing and integrating organisational values and behaviours and you’ll have experience of implementing listening strategies, including managing a framework of tools to capture views.
You’re adept at developing excellent relationships and can interact effectively with diverse internal audiences. You’ll be confident in devising research, analysing data and creating summary reports. As well as having experience of managing projects and producing events, you’ll also have advanced digital skills and knowledge of tools to communicate effectively. A proactive problem-solver, you’ll be comfortable to use your initiative and really get stuck into your role.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and supporting statement addressing all points in the ‘About You’ section of the job description of approximately 1 page in length. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
The client requests no contact from agencies or media sales.
Are you passionate about providing exceptional support and advice within the health and social care sector?
Do you have a strong background in delivering person-centred services? If so, we have a rewarding opportunity for you!
Join us as an Eye Care Liaison Officer in this new location:
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
35 hours per week
£30,550 per year
Permanent
About Us: We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
The role: We're here to offer comprehensive information and guidance to patients, ensuring they have access to the best possible emotional and practical support. Join our team and help us make a difference to people recently diagnosed with or living with a sight condition.
Key Responsibilities:
- Provide high-quality information and advisory services, along with practical and emotional support, specifically tailored to the eye care sector.
- Provide person-centred support to customers, their families and carers, addressing their unique needs and concerns.
- Collaborate effectively across both health & social care and community services to maintain and develop referral pathways, clarify roles and enhance service delivery.
- Utilise your advanced communication skills to positively influence other professionals across health & social care and community services.
- Maintain accurate and secure customer record systems, adhering to GDPR, using Office 365 and bespoke systems.
About You:
- Experienced: Proven track record in delivering information and advice services, preferably within health, social care, or community settings.
- Supportive: Demonstrable experience in offering person-centred support to customers, their families and carers.
- Knowledgeable: In-depth understanding of health, social care or community support services and their practitioners' functions.
- Communicative: Able to use your advanced communication skills positively.
- Tech-Savvy: Demonstrable IT literacy with experience in using Office 365 and bespoke systems while adhering to GDPR and maintaining appropriate customer records.
Why Join Us?
- Impactful Work: Be part of a service that makes a difference in the lives of individuals with eye care needs.
- Professional Growth: Opportunities for continuous learning and development.
- Supportive Environment: Work within a dedicated and collaborative team.
- Innovative Culture: Contribute to a forward-thinking organisation that values your input and expertise.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our .
How to Apply
To be considered, you must respond to the questions in our short application form and submit your CV. If you're having difficulty applying, please contact
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
This post is advertised as an exciting opportunity for an experienced Advice Session Supervisor to consolidate their skills and experience or as a development opportunity for an advisor to train to become an Advice Session Supervisor within six months of starting in post. If applying as a trainee the starting salary will be on NJC Scale 6 - £33,194 for the first six months whilst undertaking the training.
The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.
The role includes:
- Providing advice to the public and undertaking casework on social welfare law issues
- Supervising advice and gateway assessment sessions
- Supporting and supervising staff and volunteers
To be successful you will need:
- Recent experience of giving advice to the public. This should include having undertaken advice casework.
- Experience of undertaking the role of Advice Session Supervisor or to demonstrate the ability to undertake this role with training provided within 6 months of starting
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 8th July 2024
Interviews: Thursday 11th July 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Stoll is looking for an enthusiastic and committed Communications specialist to fill this new role at the organisation. It is a great opportunity to join Stoll as we expand our work around communications and marketing both internally and externally. Working directly with the Director of Fundraising and Communications you will be joining an expanding Fundraising and Communications team.
About the role:
- To support Stoll’s brand and communications strategic objectives
- To react to media approaches and act as contact for journalists and media outlets
- To line manage the Fundraising and Communications Assistant
- To raise Stoll’s profile through focussed and agreed communications
- To support and implement a new Communications Strategy for Stoll
- To act as brand manager for all Stoll’s communication output including marketing collateral, social and digital media and service promotional materials.
- To work across all departments at Stoll, advising and supporting the production of new materials and content
- To support the communications aspect of Stoll’s policy work to try and end homelessness within the Veterans community.
- To support internal communications within the organisation.
The client requests no contact from agencies or media sales.
Membership Administrator
We have an exciting opportunity for a Membership Administrator to join the team in this flexible working role.
We are looking for someone proactive, tenacious, and empathetic, as you will be working for a charity that represents 100% of the NHS charity sector in the UK, helping the NHS tackle today’s challenges and tomorrow’s opportunities.
Position: Membership Administrator
Location: Warwick/hybrid (2 days per week in Warwick office)
Salary: £22,000 - £25,000 per annum
Hours: Full Time (35 hours per week) less two hours paid wellbeing time, 9-11am on Friday mornings
Closing Date: Midnight on Wednesday 24th July
The Role
The Membership Administrator plays a central role, working closely with the Member Events and Partnerships Manager, membership team and members. This role will be vital to our commitment to provide first class customer service to our members, as well as building positive relationships with internal and external stakeholders, suppliers and partners by:
- Managing member information and enquiries
- Supporting the delivery of member meetings and events
- Supporting the administration of the member development and training programme
- Providing wraparound administrative support to the Membership team.
This is a diverse membership consisting of charities based in hospitals, mental health, community, and ambulance services and across all four nations of the UK. Members are all at different stages of their journey and have in common their drive to grow and deliver greater impact for their patients, staff, and communities.
Key responsibilities include:
- Act as the ‘first point of contact’ for all membership and stakeholder queries
- Management of member information held by NHS Charities Together
- Event administration for online, regional and national events and training
- Administrative support for member meetings and networks and wider team
- Communications support
About You
You will be an experienced and self-motivated Administrator with the skills to support the busy Membership Team. You should be an excellent communicator and sensitive to stakeholder relations; as well as passionate about delivering impactful work, with a proven ability to be highly organised and manage your own workload.
You will need:
- Excellent IT and word-processing skills, able to use MS office applications particularly Word and Excel
- Experience of managing mailboxes and responding to queries – acting as a first point of contact
- Experience of events administration and event booking systems
- Experience of managing a Customer Relationship Management (CRM) system or similar
- Excellent customer or member services skills
- Experience of administrative support for invoicing and budget management
- Excellent organisational skills, accuracy and good attention to detail
In return, you will have a supportive team, where you can shape your role and the direction of your work, and the opportunity to be involved in new, exciting and ambitious projects.
Benefits Include:
- 10% Employers Pension Contribution
- 28 days annual leave plus Bank Holidays as a minimum
- Flexible Working
- 2 hours per week Wellbeing time out for full time staff
- Apprenticeships, training and development opportunities
- Health Cash Plan
- Company Rewards
- Plus many more great staff benefits!
Please upload your CV and a covering letter outlining which vacancy you are interested in (Scotland or England based GO position), your interest in the role, how you meet the job description and person specification. The covering letter should be no more than 2 sides of A4.
Equality and Diversity
The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Other roles you may have experience of could include Database Administration, Membership/Charity Administrator, Budget Administration, Events Administration. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Training and Partnerships Officer
Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024
Salary: £22,400 pa (pro rata to £28,000 FTE)
Job Reference: TPO1 (Please quote this on any correspondence)
The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.
We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.
This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn. CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.
CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.
The role
Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer.
The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills. The main responsibilities of the role include:
- To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
- To support successful contract and stakeholder management related to the training partnerships and training contracts.
- To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.
It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.
The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role.
We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession.
About CILIP
The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.
Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations. Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.
Why work for CILIP
- Hybrid working
- 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
- Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
- Access to CILIP’s Employee Assistance Programme
- Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
- The option to buy up to 5 days' additional annual leave
- Cycle to work scheme
- Contribution to eye tests and flu jabs
Registered Charity No 313014
Please send a CV and supporting statement detailing your relevant skills and experience by 11:30pm on Sunday 28 July 2024
Interview dates
• Interviews (virtual) will be held on Tuesday 6 August 2024 and Wednesday 7 August 2024 via Teams
CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.
If you need any reasonable adjustments for any part of the recruitment process please do let us know.
The client requests no contact from agencies or media sales.
We're looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
* Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
* Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
* Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
* Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
* Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
* Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
* Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
For the full list please see our website
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Approachable and open behaviour. Can work independently and as part of a team.
* Prefers working as part of a group or team.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Exercises decisions and discretion in a non-judgmental manner.
* Is assertive and will challenge others.
* Has a practical and logical mind and is naturally well organised.
* Thrives on change and enjoys dynamic diverse environments.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication.
* Is passionate and enthusiastic about his/her career and job experiences.
* Is motivated towards excellence and improvement of personal performance with a can-do attitude.
* Committed and passionate about improving the life chances of vulnerable customers.
* Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years' experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About the role
Our Surrey Volunteer Recruitment Manager (VRM), who must be based in or very close to Surrey, works closely with VRMs in Herts and London and our marketing team to promote the MCR programme to organisations and individuals. The purpose is to recruit committed volunteers who will mentor a young person in their school for one hour a week during term time. Based from home, our VRMs work closely with the wider MCR team ensuring a balance of autonomy and support. Travel to meetings, events and the Hertfordshire office are all reimbursed.
Key responsibilities:
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Recruit volunteer mentors to reach monthly targets both through engagement in the community and with organisations
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Source and attend in person and remote events to recruit volunteer mentors
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Clearly communicate the charity's purpose and the benefits to young people and mentors, developing purposeful relationships with prospective mentors and organisations through face to face meetings and presentations
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Work with colleagues to deliver on mentor recruitment plans and share best practice
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Working closely with the VRMs in Herts and London and our marketing team manage effective recruitment campaigns
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Manage systems to evaluate and assess effectiveness of strategy and practice
About you
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Experience of and expertise in relationship-building on an organisational and individual level
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Experience presenting compelling and emotionally engaging information sessions to stakeholder organisations and individuals
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Experience and understanding of the importance of recruiting a diverse range of volunteers
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Can-do, proactive, flexible, solution-focused attitude
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Belief in young people’s potential, modelling motivation, commitment and resilience
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Ideally you will have knowledge of Surrey, its community groups and organisations
You may have experience of mentoring, volunteering or the third sector. You will be a people person, open minded and equally comfortable presenting to large audiences and engaging on a one to one basis.
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as Hertfordshire, Surrey and, soon, West London. Our passionate team is dedicated to helping Surrey's most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: Life Assurance - 4 x salary, 33 days annual leave in first year rising to 38 days from 2nd year of employment (under review), additional day off for your birthday, charity worker discounts.
We're looking for a kind, compassionate and resilient Children's Support Worker to join our Homelessness service in Tower Hamlets.
£13,676.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To offer practical and emotional support to children and young people aged 0-16 years, who are living with the effects of Domestic Abuse and Violence, and overcoming the traumatic impact on their lives. The support is offered during their time in the refuge, through the transition from refuge to their new home and ongoing support in the community. Support is also offered to children who live in the wider community who access the service independently. To liaise and work together with all other agencies involved with the families, in order to meet their ongoing needs appropriately and effectively. The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* To ensure that the needs of children and young people in the refuge are assessed as part of admission and the duration of their stay
* To plan and implement a programme of therapeutic and recreational activities for children and young people living both at the refuge and in the community, as well as play-work and activity trips * To provide individual, age appropriate key working sessions for children of all ages. With a focus on safeguarding, including risk and safety planning, emotional & physical health & wellbeing, education and social & family networks
* To encourage and support mothers to build loving and consistent relationships with their children * To work in partnership with all agencies in relation to safeguarding children following both local and national approaches around Early Help Assessments, CIN, TAF and Child Protection Protocols
* To act as the Lead Practitioner in early help assessments and using early help principles to develop support plans for sub-threshold families, ensuring effective multi-agency involvement.
* To write and contribute to the completion of Reports for Courts and Children's Social Care Conferences and meetings regarding the families, when required.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Ability to cope positively with challenging and diverse behaviour
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.