Customer Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Hammersmith and Fulham, Ealing and Hounslow Mind have an exciting opportunity to be part of an innovative and developing service supporting the mental health of children and young people. Working closely with schools in the borough of Hammersmith and Fulham, you will support a diverse staff team to deliver a large NHS contract.
If you do not meet all of the requirements of the role but have comparable knowledge and experience, we would be happy to consider your application, or talk to you in advance of an application.
Key Responsibilities
- Line management of a team of mental health professionals and of trainees based in schools.
- Contract management (Large NHS contract)
- Responsible for supporting the team
- Holding relationships with all key stakeholders (NHS partners, ICB, Schools, Local Authority, university partners)
- Ensuring service meets or exceeds all targets.
- Building on an existing programme and expanding the service into new schools using learning so far.
- Working closely with the Clinical Lead to ensure safe delivery of services and that staff are supported.
- Ability to support staff to work with diverse range of children and families, and tailor services to reach young people who may be disengaged from school, have specific additional needs or diagnoses.
You will have:
- At least 3 years’ experience of managing a complex service supporting young people with a variety of needs, ideally within a mental health context
- A passion for supporting and developing staff
- A commitment to improving the lives of young people living in our boroughs through high-quality mental health support.
- Experience of working on (ideally managing) a commissioned service within a Third Sector Organisation
- Ability to engage and maintain relationships (e.g. with schools, commissioners)
- Experienced in delivering a service within budget and meeting all KPIs and contract requirements.
- Skilled in working closely with colleagues (e.g.Clinical Lead) and clearly sharing roles and responsibilities.
- Having a creative approach to problem solving and developing the service to meet the needs of diverse young people, families and schools.
Benefits of working with us
- Contributory Pension Scheme
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
- Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
- Cycle to Work Scheme
- Flexible working
- Employee Assistance Programme (EAP) including free counselling sessions
- Paid time off for medical appointments
- Training and personal development opportunities
- Access to shared resources and training opportunities via Mind Federated Network
How to apply
Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
We are delighted to be working with a leading disability charity to find an experienced customer service professional to lead a high-performing Sales & Reservations function. The charity provides essential short breaks for disabled people and their carers that boost wellbeing and rejuvenate relationships and this role is vital part of their mission. You will focus on achieving revenue and occupancy targets, while also providing robust reporting, complaints handling and liaising with internal stakeholders to coordinate guest arrivals.
This is a great opportunity for an expert in customer service delivery to lead on the optimisation of their in-house bookings function, including guest experience, systems efficiency, current processes and implementing strategic initiatives to increase occupancy. You will be working as part of the External Affairs division and will regularly represent the Sales function at wider Executive level meetings.
To be a successful Sales and Reservations Manager, you will need:
- Previous experience of leadership and line management in a customer-focused team, ideally in a hospitality or care environment
- Commercial awareness and experience in reporting/analysis and operating and optimising a CRM system and online bookings
- Team management experience, building high performing teams
Salary: £37,485
Contract: Permanent
Location: London/Hybrid
Deadline: 31st May
Interviews: 6/7th June
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
If enough applications are received the charity reserve the right to end the application period sooner.
This is an opportunity to join Refuge as People Data and Reward Assistant (Part-time).
In this role the key responsibilities will be supporting the delivery of accurate and timely processing of the monthly payroll including the implementation of the annual pay award and employee benefits. The post holder will also be responsible for supporting broader team activities associated with the development of the HR system and pay and reward strategies. You will be able to deliver a responsive range of effective, compliant and customer focused people services that contribute to an inclusive culture, enabling colleagues to sustain high levels of performance and helps Refuge to achieve its Strategic Objectives, and be a great place to work.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Slough. No personal care or experience is required, just the right values.
£18,720.00 per annum, working 30 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Encouraging and enabling tenants to pay their rent and avoid personal debt
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Development Officer
Hours: 35 hours (full-time with hybrid working)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid
Salary: £39,670
Contract: Permanent
As Development Officer, the main part of the role will involve assisting the new Business Manager with appraisal of development opportunities across ISHA’s core and key working boroughs to meet the organisations business development growth. This will comprise review of potential projects and communication with multiple agencies to include Landowners, Estate Agents, and developers as well as internal and external stakeholders like local authorities plus our regulator and funding body, the Greater London Authority. The role also requires working closely with the development team both Delivery and Sales to the agreed development programme to achieve handover and completion.
In addition to the above, there are other aspects of the role you will be required to undertake and involve reporting and monitoring of defects and latent defects across our projects to ensure these are resolved to a satisfactory conclusion and outcome, whilst ensuring excellent customer services are delivered in line with ISHA’s core values. You will also help the team to take on the role of raising Purchase Orders and processing departmental invoices for payment to our approved suppliers within the agreed timeframe.
You
We are seeking an individual who is a good team player and has the ability and drive to contribute to the team tasks and learn new things. The development team is a busy environment so ideally, we are looking for a candidate who can work closely with the team and other departments within the organisation and has the tendency & flexibility to adapt to the changing environment.
This is a supporting role and therefore good communication is required as you will be engaging with multiple and a variety of people and clients at all levels both internal and external. Your support is crucial to ensuring a smooth and functional department which in turn will help to deliver our development programme, whilst providing housing to serve and meet local community needs.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Deadline: 09:00am on Wednesday 17 July 2024.
Interview: 25 & 26 July 2024 in person at 102 Blackstock Road
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The vacancy
What we’re looking for:
- Do you have experience of working within Care & Support?
- Do you have experience of working with vulnerable adults?
- Do you currently hold a UK Driving Licence?
If so, this role is perfect for you!
Here at Peabody, we have an opportunity for a Care Support Worker on a Permanent, part-time basis in and around the Chelmsford area.
A bit about the role:
As a Care Support Worker you will assist people to live well, be independent and connected to their own community. You will support people with kindness and compassion ensuring that they are assisted to make choices and be involved in all aspects of their life. You will work within agreed boundaries, following operational guidance, policies and procedures. You will advocate for the people you support so that they are protected from harm and able to exercise their human rights.
Some of the key results for the role include:
- Play an active and key role in achieving the your teams objectives.
- Represent the interests of your team with stakeholders that you meet during the course of your work.
- Be professional and promote positive joint working between relatives, other departments and partners.
- Play your part in ensuring that we deliver a quality service where risk is well managed.
- Understand and abide by the organisation and regulatory rules that apply to your service including those set by the CQC.
This role will require a Enhanced DBS check, a UK driver’s licence and access to a vehicle.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Are you ready to apply?
Closing Date: 16 July 2024
Interview date - Week commencing 22nd July.
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
To be considered for the position of Care Support Worker, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role.
We're looking for a kind, compassionate and resilient Support Worker to join our Learning Disabilities service in Hammersmith and Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes
* Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
* Involving customers in the design, development and delivery of the service
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
What you'll bring:
Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire.
£21,882.00 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. At Wood Lane End, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organizations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
- Good IT skills
Desirable:
Experience with PBS Approach
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
About The Role
Closing Date: 12th July
Application Process: Please ensure you apply with a Supporting Statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
In this specialist role, you’ll provide joined-up strategic support to our Business Development & Partnerships Team.
You will be responsible for aligning the Society’s plans, activities and impact with the needs and preferences of corporate partners, trusts, foundations, and major donors – packaging up key propositions which deliver transformational partnerships for people affected by dementia.
Drawing on your influencing skills and your expertise in collaboration, you will use your professional curiosity to maximise income-generating opportunities for the Society through innovative (and sometimes co-produced) funding propositions.
Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
This is a critical leadership role in the team which requires a tenacious individual who will drive progress and success, think outside the box, and engage effectively with stakeholders at all levels.
- You have a flair for internal engagement and can build strong relationships across the organisation.
- You are driven by curiosity and an eye for big ideas and small details.
- You are a collaborative, creative thinker, your background will be in proposition development.
- You thrive as a multidisciplinary multitasker: equally at home developing creative and innovative funding propositions and delving into the complex details of financial data, insight and operational plans to ensure maximum impact.
- You will be driven by a desire to do better for people living with dementia.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders and customers.
- Excellent IT skills and extensive experience/knowledge of using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
The client requests no contact from agencies or media sales.
About Us
We’re an independent charitable foundation funded by Lloyds Banking Group. We work in partnership with small and local charities, people and communities, changing lives and working towards a more just and compassionate society.
We want to help charities become more resilient so they can thrive beyond the lifetime of our relationship. We do this is by helping our charity partners identify their development goals, sharing our tools and resources and drawing on our connections with Lloyds Banking Group and other partners.
We are now accepting applications for local Development Partners to bring specific areas of skills and expertise.
The Role
As a Development Partner, you will provide bespoke organisational development support that is tailored to the needs of small charities. Support will be delivered either face to face or online, dependent on the needs of the organisation.
Please note: this recruitment exercise is aimed at people who are independent freelance consultants and not regional/national organisations.
About You
To be considered as a Development Partner, you will need:
-
A strong understanding and commitment to Equity, Diversity and Inclusion (EDI)
-
Excellent communication skills with the ability to inspire, motivate and confidently work with charity leaders
-
Demonstrable ability to offer direction that will successfully deliver results with vision, innovation, and resourcefulness
-
Demonstrable experience of working in a charity environment and knowledge of the current challenges faced by small charities
-
Ability to manage the momentum of organisational development work, whilst appreciating the constraints of small charities
-
Demonstrable skill at building and maintaining effective relationships with clients including strong and open communication
-
Strong organisational skills and the ability to effectively manage a portfolio of client work whilst delivering excellent customer service
-
Demonstrable facilitation and training skills with the ability to deliver effective and engaging sessions face to face and remotely
-
IT literate with experience of using a range of packages including email, databases and online tools for example, Zoom, Teams, etc.
-
Demonstrate the Foundation’s values
The closing date for this vacancy is Monday 22 July 2024.
Interviews will be held in the week commencing 02 September 2024.
The Foundation is committed to making our recruitment practices barrier-free and as inclusive as possible for everyone. This includes making changes such as providing note takers during interviews, additional time given for assessments and allowing candidates to use specific accessibility software so that Disabled people or those with long term health conditions can fully participate. We have Disability Confident Employer Committed status which guarantees an interview to Disabled people who meet the essential recruitment criteria. Please refer to our website for more information.
So, if you’re looking to develop your skillset as a Development Partner, please apply via the button shown.
We support small, local and specialist charities across England and Wales.
![1711371989121.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/1711371989121_2024_04_18_03_04_17_pm.jpg)
![Paul-Streets-Elyse-Marks.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/paul_streets_elyse_marks_2024_04_18_03_04_17_pm.jpg)
![1712058626446.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/1712058626446_2024_04_18_03_04_18_pm.jpg)
![1687242884620.jpg](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/1687242884620_2024_04_18_03_04_18_pm.jpg)
The client requests no contact from agencies or media sales.
Are you passionate about sports and providing excellent customer service?
I am supporting a leading historical educational establishment located in Harrow search for a Deputy Sports Facilities Manager to oversee the day-to-day operations of their state-of-the-art sports facilities, including a fitness centre, pool, and sports hall.
Your Deputy Sports Manager benefits will include:
- free lunch
- free parking
- automatic enrolment in the school's pension scheme
- use of the school's sports facilities such as the swimming pool, gym, and running track.
- subsidised membership of the tennis, golf, angling and social clubs
Your Day-to-Day Tasks will include:
- Management of staff and ensure high standards of customer care
- Overseeing bookings and ensure facilities are well-maintained
- Implementation of strategies to grow the business and meet financial targets
- Training and developing staff
- To deputise for the Sports Facilities Manager
You will:
- Prioritise safety: Ensure all health and safety protocols are followed meticulously. You'll assist the Sports Facilities Manager in conducting annual reviews and maintaining a safe environment for everyone.
- Incident Management: Respond to accidents and incidents by logging them accurately, completing reports thoroughly, and taking appropriate follow-up actions.
- Preventative Maintenance: Oversee a system for reporting and logging faults in the building, furniture, and equipment. Ensure staff understand these procedures and follow them to prevent potential problems.
Your Skills, Attributes and Experience will include:
- Experienced in managing sports facilities and customer service teams
- Motivational and able to lead by example
- Strong with IT and have an eye for detail
- A relationship builder with a passion for sport
To Apply
This location is hard to reach via public transport therefore be able to drive would be an advantage.
This role requires an enhanced DBS check. As part of the application process, you will be asked to provide two references.
This is an important vacancy, and CVs will be reviewed upon submission, please ensure that you apply without delay to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We're looking for 2 kind, compassionate and resilient IDVAs to join our IDVA Service in Kent.
£29,290.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim. They will also raise awareness of male domestic abuse with partners and within the community.
This is a 12 month fixed term contract.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:
Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
Building supportive, trusting relationships with clients and creating a positive atmosphere
Knowledge of the criminal justice system. Understanding of Marac protocols
Regular attendance at Marac and completion of all Marac referrals
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents
Creating a safety plan with clients
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Team Leader
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
What you'll bring:
Essential:
IDVA qualification
Previous experience managing a caseload
Desirable:
Previous work with male victims of domestic abuse
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Philanthropy Manager
Harrogate, North Yorkshire
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Philanthropy Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Philanthropy Manager, reporting to the Head of Fundraising, you will identify and approach people who wish to invest in the advancement of worldwide research to find cures for cancer. You will grow Yorkshire Cancer Research’s portfolio of major donors and deliver exceptional levels of tailored engagement and stewardship. In doing this, you will contribute towards the charity’s ambition to secure significant income to achieve the charity's plans to save more lives in Yorkshire and beyond.
Specifically, you will:
-
Develop and implement Yorkshire Cancer Research’s major donor fundraising strategy and plans.
-
Provide philanthropic individuals with the opportunity to fund research and services that will make a positive difference to people with cancer in Yorkshire, and beyond.
-
Closely listen to and understand individual’s interests and/or concerns and match their requirements to the charity’s research/services that are likely to be of greatest interest.
-
Develop a portfolio of potential major donors and create appropriate engagement opportunities* ensuring that these opportunities match the individual donor’s wants and needs.
(*These engagement opportunities may include events, communications, smaller dinners, and meetings with senior people at Yorkshire Cancer Research).
-
Provide a bespoke, professional customer experience to all contacts at all times.
-
Work with colleagues (e.g. in the marketing and the events teams) to identify existing charity activities that may help attract and engage major donors.
-
Build a pipeline of major donor prospects who share the charity’s values and ambition to save lives by researching and trialling new ways to cure cancer.
About You
To be considered for this role, you will need:
-
A degree or equivalent qualification in a relevant discipline, or proven experience working in a similar role at a similar level.
-
To have experience of proactively approaching prospects and building long-term relationships, preferably with philanthropists or family foundations.
-
To have experience of researching individuals and using this insight to inform decision-making.
-
To have experience of working collaboratively and effectively in a matrix-management organisation.
-
To have experience of developing clear Key Performance Indicators and reporting performance against them.
-
To have experience of working with databases and CRM platforms (e.g. Access or Raiser’s Edge).
-
To enjoy working with, and supporting, colleagues as part of a team working towards a common goal.
-
To be able to analyse and present data and information in a way that is helpful and actionable to others.
-
To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for the audience.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 July 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Are you passionate about delivering exceptional customer service and adept at financial and numerical tasks? A well know Housing Association are seeking a dedicated Service Charge Advisor to join their vibrant team in London. If you're ready to contribute to the transformation of our Service Charge delivery and support our service charge payers with expertise and care, this role is perfect for you!
Key Responsibilities:
- Assist Service Charge Analysts in calculating, constructing, and issuing service charges, ensuring compliance with legal and contractual requirements.
- Provide top-notch customer support to service charge payers, addressing queries and proactively supplying necessary information and documents.
- Support the extraction of expenditure data from the accounting system and monitor scheme-specific service charge budgets.
- Prepare and review invoices for external auditor certification.
- Assist in the production, quality control, and dispatch of service charge statements.
Essential Skills:
- Excellent customer service skills.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Exceptional communication skills, both written and oral.
- Excellent financial and numerical skills.
- Strong belief in customer satisfaction.
Desired Skills:
- Prior experience in a similar role.
- Familiarity with service charge processes and systems.
- Ability to work collaboratively in a team environment.
Benefits:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work scheme
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
If this role is of interest, please act as fast as possible in applying. Applications are under constant review and the role can close early!
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
We're looking for two kind, compassionate and resilient Senior Support Workers join our Mental Health service in Newham.
£29,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
IBIS House MH Step Down & Crisis
Working in partnership with the London Borough of Newham and East London Foundation Trust, IBIS House supports people who are medically fit for discharge from mental health inpatient stays but have other barriers to discharge. These may include housing, living skills, accessing benefits or the community, or other interventions and will be on a person-centred basis. The main aim of the service is to provide short-term support to customers to link with longer-term services to reduce escalations in need, and reduce inpatient readmission and reduce pressure on inpatient beds.
As a Senior Support Worker, you will be expected to undertake some duties as part of the management team which may include supporting the team with their responsibilities whilst working flexibly to respond to the needs of your own customer case load. This role will require either an extra dimension of experience or have/be working towards a higher qualification level in order to meet the role specific competencies for this position.
Shifts will be on a rota pattern and include morning shifts (08:00-16:00) and afternoon shifts (14:00-22:00).
Includes evenings, weekends and bank holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Work proactively with the team to handle the service caseload and support an effective team approach to meeting each customer's identified needs in a recovery-focussed way
Assessing referrals received by the service, within the 4-hour target, and providing a rapid response to these - supporting the team to identify and promote positive risk management.
Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers. This includes working flexibly and being proactively in delivering, reviewing and arranging effective support for emerging needs and risks in order to prevent escalating concerns
Inducting new customers, and helping orient them to the community and local area
Completing/supporting housing referrals as required, supporting customers with budgeting tools and providing support to customers in accessing any benefits or addressing any issues such as benefits.
Building a relationship with the local borough and any key agencies. For example: no recourse to public funds teams, homelessness teams, community mental health teams etc.
Support planning, including ward management liaison, medication profiles and medication reviews as required, identifying the goals and steps to support customers to manage their own support and risk and ensuring these are correctly documented within Look Ahead's paperwork.
Involve customers in the design, development and delivery of the service through co-production.
Report and react to any observations relating to customers welfare
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
Maintain a good standard of records as required at the project under the direction of the Managers.
Proactively engaging in learning and development activity to increase knowledge and skills on an ongoing basis.
Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues
Competent use of relevant systems, company policies and frameworks
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour
Is highly motivated and a self-starter
Enjoys managing and motivating others
Has a practical and logical mind and is naturally well organised
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
What you'll bring:
Essential:
NVQ Level 3 in Health and Social Care or equivalent
Desirable:
Previous experience with Look Ahead or another similar provider, in a support worker role.
Other relevant professional memberships and/or specialist qualifications