Customer Care Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This is an exciting opportunity to join Shaw Trust’s growing Supported Internships (SI) programme. We seek candidates with experience working with neurodiverse young people or adults, who are flexible, committed, and effective communicators. The Tutor or Job Coach will engage with vulnerable young people and work with employers to secure placements.
Positions are available in High Wycombe and at the Bath Road Marriott Hotel in Heathrow.
Job Description
- Organise and direct the on-site learning programme.
- Recruit and assess students with disabilities for the programme.
- Plan and deliver daily classroom activities and lesson plans to achieve the Pearson’s Employability Award (Entry Level 3 – Level 2).
- Support interns in developing portfolios, achieving accreditation, and obtaining recommendation letters.
- Oversee interns' emotional and social welfare.
- Collaborate with local authorities and businesses, attending meetings to address student progression and employment needs.
- Develop and implement Individual Education Plans (IEPs) and career plans for students.
- Ensure interns understand their roles through host business inductions.
- Work with job coaches and managers to create and modify internship sites.
- Support interns at worksite placements, including job coaching and identifying placements.
- Build relationships with parents and educate staff on disability awareness.
- Plan and coordinate events like inductions and graduations.
- Contribute to marketing efforts and resolve training and employment issues.
- Train interns in personal hygiene, communication, and job behavior.
- Complete job coaching paperwork and apply for Access to Work funding.
- Address legal responsibilities concerning intern safety and welfare.
Person Specification
- Level 3 Education and Training Award (PTTLS) or willingness to obtain.
- Strong communication skills with diverse groups.
- Dynamic and innovative, with leadership and management experience.
- Ability to build effective partnerships and manage a workload.
- Proven success in achieving outcomes and developing new services.
- Knowledge of relevant legislation and policies related to Children and Young People’s Services and SEND.
The client requests no contact from agencies or media sales.
Fundraising Officer - Community and Events
Location: Hybrid from our office in Stroud, Gloucestershire or remote based
Salary: FTE £23,000 to £26,000 per annum (depending on experience)
Role Status: 28 to 35 hours per week
Start Date: 2 Oct 2024
Make a lasting impact by joining our team as a Fundraising Officer (Community and Events) and help us transform the lives of those affected by meningitis.
This role is a 12-month fixed term contract.
About the job
To continue our life-changing work, we are seeking a Fundraising Officer on a 12-month fixed term contract to join our friendly and supportive team. Working collaboratively to achieve ambitious goals and play a pivotal role in the development and implementation of our community and events fundraising programme.
This role is a fantastic opportunity for someone wanting to move into a career in the charity and fundraising sector. We would welcome applications from people with no fundraising or charity sector experience, but who have transferrable skills and experience to the role. Please ensure you clearly demonstrate in your supporting statement how your experience and skills fit with what we are seeking below.
What we’re looking for
The successful candidate will have excellent relationship management skills, with the ability to create and implement successful marketing plans using a range of communication channels. You will have the ability to motivate and inspire others and have high levels of project and event management, with the ability to communicate with confidence and fluency. You will feel at ease speaking over the phone, email and in person with a broad range of people, for example families affected by meningitis.
Personal Specification
Skills and Experience:
- Professional fundraising, marketing or sales experience preferably within a charity
- Event and/or project management
- Experience of working on cross-organisational projects
- Experience of delivering exceptional supporter care
- Working in target driven environments
- Achieving financial targets and budget setting
- Experience of producing a range of effective communications
- Experience of using a Customer Relationship Management (CRM) Database
- Data protection (Preferably within the charity sector)
- Excellent relationship management skills, with ability to motivate and inspire others
- Excellent networking skills
- Engaging interpersonal skills, with the ability to communicate with confidence and fluency
- Strong administration, ability to plan, balance and cope with competing priorities
- Excellent written and telephone communication skills
- Numeracy and attention to detail
- Empathy, often working with individuals who have been affected by meningitis.
- Competency in Microsoft Office, particularly Excel and Word
- Strong self-motivation with ability to work on own initiative identifying and maximising fundraising opportunities
Desirable Selection Criteria
- Professional marketing or fundraising qualification
- Member of the Chartered Institute of Fundraising
- Working with volunteers
Other Requirements
- Commitment to the goals and values of Meningitis Now
- Occasional out-of-hour travel and attendance at support events, when required
- Other requirements as determined by the organisation
- Full UK driving license and access to a vehicle
Ready to apply?
Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or cover letter, this information won't be seen until after shortlisting has been completed. Therefore, please ensure you clearly demonstrate in the application form how your experience and skills fit with the requirements outlined.
Closing date for applications: 10am on Wednesday 2 October 2024*
Interviews: Thursday 10 October and Friday 11 October
*Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
Job Summery:
We understand the power data has to accelerate research and maximise impact and we are determined to be truly evidence based in everything we do.
We are building a loyal and engaged community whose support will help us to fight brain tumours on all fronts; through research, support and campaigning, to save lives and improve quality of life — and this is where you come in. We need you, a talented marketing insight specialist to help us develop and Mardeliver our strategy.
- Location: Hybrid role, 2-3 days a week in the office (based in Fleet, Hampshire)
- Working hours: 37.5 hours per week, with some out of hours working when required.
- Annual Salary: up to £32,960 (dependent on experience)
Who we're looking for:
We are seeking a unique blend of marketer, fundraiser, and data analyst, equipped with the unique ability to analyse and interpret data to drive and evolve campaigns, as well as aid in developing new products. Your natural curiosity will lead you to explore and interrogate all available data points, both online and offline. You'll excel in clearly communicating complex data findings to non-technical colleagues at all levels.
Apply your skills to drive meaningful change and optimise our fundraising and customer experience efforts.
Key accountabilities:
- Campaign Analysis: Collaborate with the Head of Customer Experience (CX) to manage and interpret campaign analysis, providing actionable insights to stakeholders
- Data Visualisation: Create dashboards and visual tools for fundraisers to track and optimise campaigns
- Team Collaboration: Work with the CX team to report on testing strategies and segmentations
- Insight Dissemination: Ensure internal stakeholders understand and utilise insights.
- Market Research: Plan and implement market research to support fundraising and CX strategies
- Compliance: Ensure all campaigns comply with Data Protection and fundraising best practices.
You'll be a great fit if:
We encourage you to apply even if you do not meet all of the below criteria.
Experience:
- Proven experience in designing and implementing both qualitative and quantitative insight projects
- Ability to clearly and positively communicate technical issues at all levels
- Experience in working with personas and data segmentations for campaign optimisation
- Skilled in manipulating and interpreting large data sets to meet client requirements
- Utilising insights to inform product development and campaign strategies
- Strong project management skills
- Familiarity with SalesForce and/or SalesForce Marketing Cloud
- Understanding of database structures and implementation
- Experience working with a charity is a plus
Knowledge, Skills & Abilities:
- Expertise in direct marketing practices
- Advanced Microsoft Excel skills
- Proficient with BI visualisation tools (e.g., Microsoft Power BI)
- Experience with digital automation and customer experience software (e.g., SalesForce Marketing Cloud, Pardot)
- Familiarity with analytical and database tools
- Hands-on experience with content management systems
- Advanced use of ESPs like Marketing Cloud or DotDigital
- Proficiency with market research tools (e.g., Alchemer, SurveyMonkey)
- Strong analytical skills and ability to interpret complex data
- Excellent communication and attention to detail
- Effective project management and organisational skills under tight deadlines
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time)
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity and inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
You can find more about what we're doing to become a diverse organisation here.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please get in touch.
Advert close date: 20th September 2024
First interview: will be via a Teams video call
Second interview: held in person at our office in Fleet
The post holder will also;
- Contribute to achieving the objectives of The Brain Tumour Charity
- Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
- Undertake any additional and ad hoc tasks as required
- Participate in team meetings and other meetings as required
- Monitor and evaluate activities and provide written reports
- Represent The Charity at external events in a professional manner
- Work within an equal opportunities framework
- Adhere to all The Charity’s policies, procedures and working
- Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies.
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.
Maudsley Charity funds and promotes ideas, collaborations and teams that give people most affected by mental ill-health the best chance to recover and fulfil their potential. We work with NHS, academia and community organisations.
An exciting support role has become available in Maudsley Charity’s Grant Programmes team.
Are you looking for a new challenge, a place you’ll be valued, and a team you can make an impact on to achieve common goals? Can you communicate effectively and work with a senior team and senior external stakeholders?
We’re looking for a Team Support Officer and PA to provide PA support to our Director of Programmes and provide administrative support to the Programmes team’s delivery of work. The ideal candidate will share our values, have excellent attention to detail, a strong sense of initiative and an approachable manner.
Maudsley Charity – Team Support Officer and PA
Location: Denmark Hill, London (and home working)
Salary: £33,000 per annum, plus excellent benefits
Contract: Permanent
Our small, ambitious team works in a collaborative and supportive way. A big focus of the role is prioritisation and planning, so you’ll support the Director of Programmes, Head of Impact & Effectiveness and wider team to prioritise, forward plan, manage diaries and prepare for meetings. This is a great role for someone wanting to develop their administrative experience and exposure to board and executive level working. You will have responsibility for supporting a Trustee level grant making committee. You’ll get exposure to the strategic overview of the Charity and insight into managing teams, grant-making and charity operations. You’ll quickly see the impact you can make within the team to improve our effectiveness and ways of working; and what we’re working to achieve as a charity.
Maudsley Charity works primarily with South London and Maudsley NHS Foundation Trust and the Institute of Psychiatry, Psychology and Neuroscience, King’s College London, as well as a range of voluntary and community organisations to fund ideas, big and small, that drive service improvement and support people who experience mental illness.
The Charity operates primarily within the four boroughs served by South London and Maudsley NHS Foundation Trust (Croydon, Lambeth, Lewisham and Southwark), but the work we fund has the potential for wider impact at both national and international levels, through the sharing of the outcomes with the wider mental health community. The Charity is committed to ongoing development and learning about how to make an impact. Find out more about our change model that underpins our way of working.
We are based in our vibrant offices in the Ortus Centre, Denmark Hill; a great place to work and hold events. We offer a friendly working culture, with the following benefits for our staff (just to name a few):
- Hybrid working, 2-3 days spent with the team at Ortus/onsite each week and 2-3 days at home/offsite.
- 25 days annual leave, with a further one day after 3 years’ service and a further one day after 5 years’ service. Plus, additional non-working office closure days over the Christmas period.
- Pension scheme with up to 6% employer contribution, subject to a minimum 3% employee contribution.
Maudsley Charity is an equal opportunities employer and makes no discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex. We are committed to offering interviews to candidates who meet the role requirements and have lived experience of mental illness.
Speak to Harris Hill about joining our ‘Ask Us Anything’ webinar to really “ask us anything” about the role and understand our values.
How to apply
Maudsley Charity removes bias from the recruitment process to ensure fairness. This is done by initially asking interested applicants to answer four competency-based questions – these will be anonymously scored by the panel. You’ll still need a CV to have productive conversations with the Harris Hill Consultant, but CVs will only be reviewed by the Charity if you are invited to interview.
Ask Us Anything webinar: Friday 27th September 12-1pm
Closing date for applications: Friday 4th October 5pm
Recruitment exercise (carried out online): Thursday 17th or Friday 18th October (c.40 minutes)
Interview (face-to-face in Ortus): Friday 25th October (c.45 minutes)
If you would like to receive further information and discuss this role, please contact Emma Stone at Harris Hill via the apply button.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Trusts & Foundations Officer
What we offer
- £32,000–£35,000 per annum including London weighting.
- 25 days annual leave (increasing with service).
- Generous pension contribution and wellbeing support.
- Hybrid Work: Central London and remote (Minimum three days in office per week and when required).
Key requirements
- Experience in a fundraising role, with a focus on Trusts and Foundations.
- Experience and a proven track record of delivering and growing income from Trusts and Foundations.
- Knowledge of the voluntary sector, including market and donor trends.
- Excellent communication skills, both verbal and written.
- A genuine and enthusiastic commitment to the values, vision and goals of the Prison Reform Trust.
About us
Prison Reform Trust (PRT) is a registered charity with around 30 staff, volunteers and placements. We are working to create a just, humane and effective prison system by influencing decision-makers opinion formers and the public to:
- Reduce the use of prison
- Improve conditions for prisoners
- promote equality and human rights in the criminal justice system.
Apply by 11:59pm on Sunday 6 October 2024
To achieve positive change for people in prison and the wider criminal justice system.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Warehouse Operative
Birmingham B7 5QT
Salary: £18314.40 per annum
Location: Birmingham, B7 5QT
Hours: Part Time, 30 hours per week
Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to: Warehouse Manager
FareShare Midlands is the region’s largest food redistribution charity. We take good-to-eat surplus food from the food industry and get it to our Members - frontline charities and community groups all over the Midlands. We turn an environmental problem into a social solution.
Last year we redistributed almost 5,794 tonnes of food from our warehouses in Birmingham, Leicester and Nottingham. It is sorted and stored by our dedicated teams of staff and volunteers, and then redistributed to around 800 Members including food pantries and cafes, homeless shelters and drop-in centres.
These local organisations turn the food into food parcels, affordable shopping and delicious meals for people of all ages. As well as food, our Members provide vital support to families and the elderly, many of whom are facing challenging circumstances and living in poverty.
Last year our food reached more than 83,000 vulnerable people every week, providing 13 million meals. At the same time, we are growing our Employability Programmes to help people gain work experience, skills and jobs.
We will be actively interviewing candidates as they apply.
The Role
To undertake all aspects of warehouse duties, ensuring effective, safe and efficient distribution of food each day. You will have responsibility for coordination of our food stock, from goods-in to picking, dispatch and stock rotation and will be expected to drive vans, and Fork Lift Trucks (training will be provided). Working closely with the wider team and volunteers, you will also support the monitoring and utilisation of warehouse space, stock, deliveries and collections to ensure food reaches its destination amongst our members safely, on time and in full.
Key duties and responsibilities:
1. Operations
· Undertake all warehouse duties, ensuring effective, safe and efficient co-ordination and distribution and of food
· To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow
· To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in
· Follow all H&S and Food Safety standards set out in the FareShare policies and procedures to ensure the safety of all our colleagues & visitors, and the safe receipt of food by all our members.
· Undertake van/Fork Lift Truck driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards
· Ensuring great customer service in delivery
· Loading and unloading, sorting for, and following deliveries, ensuring safe lifting, and carrying
· Keep vehicles refuelled, maintained, operational and clean and tidy, ready for the next delivery run
· Refer van “issues”, in a timely manner to Transport Department to ensure minimum disruption to service delivery
· Undertake all checks and procedures from pre-delivery to post-delivery
· Ensure lock up, parking and storage of vans and equipment following completion of deliveries
2. Volunteer Communication & Co-ordination
· Work closely with the volunteer teams a diverse group ranging from regular and long-term, volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered and teams work effectively
· Provide leadership and guidance to volunteers, ensuring they follow all policies and procedures, high standards of accuracy are maintained and their volunteer experience with FSM is a satisfying one.
· Work closely with the Warehouse Manager, Volunteer Manager & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
· Participate in end of day reviews and planning for the next day’s activities
· Maintain excellent relations and communications with volunteers, staff, food suppliers and charities, at all times
3. Standards
· Ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers. carrying out risk assessments as required
· Uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)
4. Administration
· Ensure that food movements are accurately logged on the electronic stock management system
· Carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
· Ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.
Person Specification - Skills, Qualities & Experience
Skills
· Excellent, clear and proactive communication skills, both internal and with external stakeholders
· Team working skills, including both the ability to delegate and to develop people with a positive approach
· Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
· All round good health and ability to do physically demanding work at times
· A positive and creative attitude in support of our FareShare & partners values
· A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
· A flexible work approach, including a willingness to cover alternative shift rotas
Qualifications
· Up-to-date driving license
· IT literacy, in particular of using Microsoft applications (Outlook, Word
· Sound numeracy skills
· Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas)
Desirable Experience
· Experience of working in a warehouse environment, preferably with food
· Experience of working with individuals who may feel vulnerable or need support
· No major endorsements on license such as DR, DG or IN. Successful candidates will have a full clean UK driving license (6 points or less will be considered)
· Previous multi-drop experience is preferred however not essential.
· The role requires manually loading stock into a van (up to 20/30kg) and unload each delivery
· A good geographical knowledge of the County and surrounding area would be helpful.
Values and behaviours
· A commitment to Equal Opportunities
· An appreciation of FareShare Midlands’ mission and vision
· Flexibility of approach and ability to work in a team
· Proven ability to develop and maintain good working relations, with both internal and external audiences
How to Apply:
If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
We will be actively interviewing candidates as they apply.
The client requests no contact from agencies or media sales.
Christ's College is seeking to appoint a full-time, permanent Stewardship and Legacies Officer.
Stewardship and Legacies Officer
Location: St Andrew's Street, Cambridge, CB2 3BU
Salary: £30,487 - £34,980 per annum
Vacancy Type: Permanent, Full time, 36.5 hours per week
The post-holder will primarily be responsible for ensuring that philanthropic donors feel valued and informed of the impact of their giving, including those who have indicated that they will be making a bequest to the College in their will.
We would like to hear from you if you have previous experience in an administrative, public-facing role, have a meticulous eye for detail and have a friendly and empathetic nature.
The benefits on offer are many and include 33 days annual leave (including bank holidays), a defined contribution pension scheme with 6% (minimum) employer contribution, a health care cash plan funded by the College (allowing you to claim money for routine medical treatments including dental and optical), a free meal when on duty, and the opportunity to work in a beautiful environment. Facilities on-site include a College gym, multi-faith prayer room, outdoor swimming pool and limited parking.
Closing Date: Wednesday 2 October 2024, 12 noon
Interested?
Please click the apply button. You will be directed to our website where you can find further information and details on how to complete your application.
Christ’s College is an equal opportunities employer and is committed to treating all job applications on their merits. No applicant will be treated less favourably than another on the grounds of sex, gender reassignment, marital/civil partnership or parental status, race, ethic or national origin, colour, disability, sexual orientation, religion, or age. Ability to perform the job is our primary consideration.
No agencies please.
I’m looking to speak to a Digital Marketing specialist, with great copywriting skills and experience running Paid Ads, including Facebook Advertising and Google Ad Grants. You will join a global children’s charity, as their new Digital Marketing Assistant, committed to ending the global education crisis and unleashing the potential of the next generation. The role is offered as 4 days a week, with flexibility to work from home 3 days, and 1 day based in their Central London office.
I’m looking to speak a creative and technical digital marketer who has experience running paid media campaigns, email campaigns, SEO set-up and tracking, CRM experience and capturing landing pages. You may have developed your experience at an agency, at a charity or an organisation who understand audience acquisition. You will have a ‘can-do’ attitude, be able to juggle multiple tasks simultaneously and be a collaborative team-player.
If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas.
You will join a passionate team, who offer great benefits;
- An inclusive environment, they are in their second year of trialling an innovative 4-day-working-week trial, with the office closed on Fridays.
- Travel – opportunities to visit global projects and attending the annual United Nations General Assembly in New York
- Regular in-house training
- Salary £28,000+
Please apply today with your CV (with clear examples of your fit with the above), to start the conversation. Applications will be reviewed on a rolling basis, and if it’s good fit, I will be in touch to organise a time to talk.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an important role within our legacy and journeys team, part of an established and successful individual giving operation. This role is responsible for the delivery of campaigns to promote legacy giving and to raise awareness of gifts in wills to both existing charity supporters and new audiences.
There’s huge potential to grow the charity’s income from legacy gifts. In this role, you’ll get the chance to work across an exciting and varied range of activity, including DRTV and our supporter newsletter. You’ll have the opportunity to hone your skills to grow and strengthen our supporter base and inspire more people to consider how they can support future generations with a gift in their will.
With individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective team.
About you
You’ll have worked in a similar environment such as fundraising. You will have gained experience in running direct marketing activity to generate response, working with suppliers and in-house teams to reach target audiences.
You’re super organised with excellent communication skills, comfortable managing external suppliers and in-house stakeholders to deliver campaigns to plan and against budget.
Working across a range of channels, including direct mail, telemarketing, DRTV, legacy events and digital, you will understand the importance of good stewardship in developing loyalty to a cause.
If you’re up for a challenge and want to play your part in driving forward our legacy and stewardship program to ensure we can continue to be there for people affected by breast cancer in years to come, please get in touch.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing Date: 9am on Monday 7 October 2024
Interview date: Week commencing 14 October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Flourish Outreach Worker (Refugee & Asylum Seeker Mental Health Outreach)
Reference: 236
Hours: 30 hours per week
Salary: £25,000 - £26,000 per annum, pro rata
Based: Flexible across our 7 Hertfordshire wellbeing centres
We have a vacancy for a Flourish (Refugee and Asylum Seekers) Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.
About the Service
‘Flourish’ is a highly flexible and responsive outreach service developed to meet the needs of refugees and asylum seekers in Hertfordshire. The aim of the service will be to support refugees and asylum seekers in the community with multiple needs who have mental health support as a primary need.
Purpose of Post
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
Key Responsibilities:
- Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
- To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, Herts Welcomes Refugees, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
- Hold a caseload of clients, supporting for approx. 10 weeks
- To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
- To complete a holistic needs assessment.
- Ensure all person centred risk assessments and support plans are completed.
- Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
- Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
- To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
- To work alongside translators when required to provide a robust package of support for clients.
- To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
- To provide advocacy services to clients experiencing mental ill health.
- To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
- To establish effective pathways across a variety of agencies to maximise and provide effective partnership working, working with other third sector and VCSE organisations to provide signposting and continuity of care.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 11th October 2024.
Applications are being reviewed on a rolling basis and we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Support Worker
Reference: 226
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £23,500 - £25,000 per annum, FTE
Hours: Full time (37.5 hours) or part-time positions (30 or 22.5 hours) available.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications is 11th October 2024
Interviews will be held on a rolling basis
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
Are you a superb and proactive administrator who enjoys working as part of a committed team to ensure things run smoothly and efficiently? We are looking for a Corporate Relationships Executive to support our work with industry, in particular our wonderful network of Corporate Members. If you are searching for a role with elements of communications, project management, and the chance to lead on processes, please consider applying.
This role supports the Business and Industry team at EngineeringUK – we work with our network of Corporate Members, Professional Engineering Institutions and others who fund our work in education and with young people, including the annual Big Bang Fair.
About EngineeringUK
Our purpose is to drive change so more young people choose engineering and technology careers.
Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.
Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.
In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.
We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.
We guided by a series of values that we apply to all our activity:
· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
· We are collaborative. We listen, share and work in partnership to achieve our vision
· We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
· We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
· We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
About the role
The Corporate Relationships Executive provides administrative solutions and support to the Business and Industry (B&I) team, with a particular focus on supporting our work with Corporate Members. Reporting into the Head of Corporate Relationships, this role works closely with the Head and three Corporate Relationships Managers, and the wider B&I team, to ensure the smooth running of our membership network and other stakeholder relationships. This includes taking the lead on planning and drafting all communications, event and meeting management, project managing the development of new materials, and being a point of contact for our members internally and externally.
The role is London based at the EngineeringUK offices at 10 Lower Thames Street, London EC3R 6EN and will involve some (approximately quarterly) travel in the UK (including overnight). We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and core hours of 10am to 4pm.
Further details of the role can be found in the job description and person specification.
Person specification
Essential skills/competencies
· Strong administrator with ability to suggest and implement improvements to processes
· Track record of high-quality event and meeting management
· Ability to work across a team and wider organisation, with many relationships managed virtually
· Experience using all Microsoft systems, with proficiency in Excel and PowerPoint.
· Good quality writing skills, with ability to write concisely and clearly
· Experience of managing a varied workload and organising your time effectively
· Good research skills, with ability to synthesise information quickly.
· Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
Education/level of experience
· There are no firm requirements but this role will suit someone with a few years of relevant experience
· Helpful previous experience includes managing a CRM system and having had a role in externally-facing client or member relationships
· Experience of STEM outreach, working with young people, and working with businesses would all be advantageous but not essential
EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.
Applying for this role
Applications
If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
The deadline for applications is 12:00 noon on 29th September.
Interviews
Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.
We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form.
We aim to notify candidates who have been shortlisted on 30th September. If you have not heard from us after this date, please assume that you have not been successful.
First interviews will be 7th October.
What can we offer you?
• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination
Education for Health provides a range of Higher Education courses from Certificate to a full master’s programme along with a growing range of short courses across a range of long term health conditions.
During the pandemic we created a new model of on line delivery, enabling people to access their learning at a time and a pace that suits them. We want to continue to evolve and develop our products to ensure we are market leaders within this space.
With ambitious aims for the future, the Board are seeking an inspirational CEO who can lead the organisation and team through the next stage of growth and development.
Chief Executive
£85,000 per annum
Hybrid option, 3 dpw in Warwickshire
Full-time, permanent
The new CEO will play a vital role in shaping the future vision and strategic direction for the charity. You will take the lead in raising its profile and maximising impact and growth by extending and diversifying the customer base and developing new products.
You will be an excellent ambassador for the organisation, able to widen our reach through developing networks and strategic partnerships, and closer working with opinion leaders.
Alongside the external facing elements of the role, it is important that the team feel well supported, and that all aspects of operational delivery run smoothly, regulatory requirements are met and financial management is robust.
To be successful in this role you will need:
- Strong leadership, with experience of developing strategy and managing and communicating organisational change
- Significant experience at a senior level in business management and a track record of generating income from a wide range of sources
- Experience of effective and sustainable financial and performance management
- Well-developed relationship management and influencing skills
- Experience in developing and sustaining multi-sector partnership, working collaboratively with a wide range of people and organisations
- Sound understanding of health and social care, and credibility with those working in these sectors
- The ability to work effectively in the charitable sector, especially in the context of innovation, business development and commercial awareness and an understanding of the regulatory environment
- Strong people management skills, including the development of staff to maximise their potential
- Clear understanding of, and empathy for, people with long term conditions
To find out more and to apply please read through the full recruitment brief by clicking on 'Apply via website' and beand provide your details as requested.
Closing date: 14th October (midnight)
Prospectus interviews: 15th – 18th October
Panel interviews: 8th November
We are looking for an experienced qualified accountant and financial forecaster to update and maintain the company’s financial plans on a part-time basis.
Financial Planning Analyst
Hours: 21 hours (part-time) up to 60% remote, 40% in office
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR / Hybrid working possible
Salary: £33,000 (£55,000 full time equivalent)
Contract: Permanent
This is an exciting opportunity for someone to help shape the strategic direction of a housing association that provides a vital service to the communities of Islington, Hackney and Waltham Forest. It is an interesting and varied role suited to someone who not only has sound forecasting skills but is also great at communicating with key stakeholders in the business who each have a part in shaping our financial plan.
You will use your knowledge and experience of forecasting to help ensure our financial plan helps shape our strategic direction to maximise the good we can do in the communities we serve.
You will work closely with senior managers and the Leadership Team.
Some of the key responsibilities of the role include:
- Lead the development of comprehensive medium and long-term financial plans, aligning them with the overall strategic plan.
- To provide professional advice on the strategic direction of the Association to Leadership Team.
- To provide insightful analysis to Leadership Team, contributing to well informed commercial decision making.
- Work collaboratively across departments to ensure that long-term financial plans are integrated with operational and strategic objectives.
- Engage in detailed analysis of potential risks and opportunities associated with long-term financial strategies and operational projects.
- To update the 30-year plan for approval by Leadership Team on a quarterly basis and for approval by Board on an annual basis.
You
We are seeking a proactive, reliable and committed individual who can deliver accurate financial plans with excellent insight and advice.
You don’t need to have worked in Housing before, but it will be an advantage if you have.
As well as being technically very competent, you will have the ability to communicate and work effectively with stakeholders. You will be very organised and professional in your approach.
You will be a proficient Excel user. Experience of using Power BI will be an advantage, but is not essential.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for our own people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Deadline: 09:00 on 14 October 2024.
Interview: 24 October 2024 in person at 102 Blackstock Road, N4 2DR
Interested?
If you would like to find out more, please click the apply button. You will be directed to where you can complete your application for this position.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Appointment Type: Full-time, Permanent
Working hours: 35 hours per week to be worked Monday to Friday
Location: Cathedral Centre, 3 Ford Street, Salford, M3 6DP Salary: £36,338 - £40,289 per annum depending on skills and experience.
Enhanced Benefits: Help@Hand- employee assistance service, including remote GP appointments, counselling, physiotherapy. The Diocese also offers a pension scheme, death in service cover and 25 days holidays, plus statutory bank holidays and 5 Diocesan closure days (over Christmas and Easter). For the right candidate, reduced hours/ flexible working will be considered but the applicant must be able to reliably commute to the office on Ford Street on a regular basis.
About: The Diocese is a supportive and interesting place to work. We are looking to appoint a tenacious and self-motivated individual to support and develop funding streams (predominantly trusts, grants, foundations and legacies) as part of our new Property Strategy.
What we are looking for: We are looking for a person to make the role their own. The successful applicant will have excellent written skills with the ability to produce concise and creative bids. They will also have proficient IT skills, specifically Microsoft Office software and excellent communication and presentation skills required to build relationships with potential funders. They will have demonstrative ability to plan and prioritise their own workload with minimum supervision and be able to plan ahead and work within agreed timeframes.
What you will need: The successful candidate will need to have at least two years’ experience in an income generation environment as well as a proven record of successful applications for funding from Trusts and Grants. They will have a demonstrative ability to research and develop relationships with partners, Trusts, and other Grant-making bodies.
Safeguarding: The Diocese of Salford is committed to safeguarding and promoting the welfare of children and young people. The post-holder will be expected to contribute to a positive culture of safeguarding within the organisation. This post is subject to a Disclosure by the Disclosure and Barring Service and barred list checks will be undertaken for working with children and vulnerable adults. All employees of the Diocese are expected to work to promote the safeguarding of vulnerable groups.
Closing date for applications: Monday 14th October 2024 at 12 noon
The client requests no contact from agencies or media sales.