Customer Care Manager Jobs
Bromford are partnering exclusively with Robertson Bell in their search for a permanent Head of Finance Business Partnering. Bromford are a housing association that for the past 60 years has provided affordable homes for people who can’t access market housing. But it’s not just about the homes, they care about the people who live in them as well, which is why their purpose is to invest in homes and relationships so people can thrive.
The role of Head of Finance Business Partnering will deliver an exceptional financial and business partnering service that influences the direction of the business and monitors progress against the plan.
The role:
- Work in partnership with the business to deliver the strategy and creatively solve problems;
- Responsible for working with the business to prepare and deliver robust budgets, challenging at regular reviews if we are off target and forecasting as appropriate;
- Responsible for the finance and procurement business partnering service and support we deliver to our existing homes investment teams encompassing a mix of in-house delivery of repairs and maintenance, voids and capital investment plus external contractor delivery along with the overall strategic property planning service;
- Provide proactive and robust financial leadership for all financial issues for your business area, including partner relationships, operational plans, business cases, financial assumptions and financial modelling;
- Actively lead the collation of short to medium term (1 and 5 year) investment plans, interpreting the key drivers and risks to enable preparation of long term (5 and 30 year) business plans, so that we can achieve our business goals;
- Make sure that we are reporting management information that is timely, accurate and appropriate, ensuring any deviation from budget / plans can be explained and justified, and that any new issues and opportunities are appropriately raised and considered;
- Inspire, coach and provide quality leadership to your team. Be passionate about creating a great place to work where colleagues are highly engaged and encouraged to be the very best they can be;
The organisation:
Through a neighbourhood coaching approach Bromford have individual relationships with more than 110,000 customers living in their existing 47,000 homes. And they plan to do more. Over the seven years to 2030 they plan to build a further 11,000 new houses, bungalows and apartments, providing homes to thousands more people.
Bromford care about the people who live in their homes and want each of them to be able to achieve their goals in life.
Essential criteria:
- Experience of reporting financial information, including explaining finance concepts to non-financial people;
- Previous or current experience working in the property or housing sector.
- Excellent leader with a track record of getting the best out of people;
- Recent practical experience of budgeting, management accounting and business planning;
- Good systems experience, both of finance systems and operational systems, and be quick to pick up new ones;
- Qualified member of a recognised accounting body
- A thorough understanding of appropriate legislation, taxation, risk, financial reporting standards and best practice;
- Excellent communication and influencing skills, be able to translate financial information into meaningful management information to aid decision making and help influence at all levels, to change thinking and behaviours;
This is a roaming role with an expectation of 2-3 days per week in any of Bromford’s offices along with travel to any of the other offices as required. The main offices are in Wolverhampton, Tewkesbury and Chipping Sodbury (addresses below).
Chipping Sodbury - Building 1, Riverside Court, Bowling Hill, Chipping Sodbury, Bristol, BS37 6JX
Tewkesbury – Shannon Way, Ashchurch, Tewkesburt, GL20 8ND
Wolverhampton – Venture Court, Broadlands, Wolverhampton, WV10 6TB
The closing date for applications is 6th October with first stage interviews taking place the week commencing the 14th October.
This is an exciting opportunity to direct our grant awarding as Programmes Director, 37.5 hours per week, based in Cornwall and able to work from CCF’s office at least two days a week. The CCF office is currently in Lawhitton but our move to Bodmin is planned for October 2024.
Salary: £39,000-£43,000 per annum depending on experience
The Programmes Director is a key role within Cornwall Community Foundation (CCF) and is responsible for leading the development and management of CCF’s grant making programmes and measuring our impact.
At the Cornwall Community Foundation, we believe in a positive life in Cornwall for all, free from poverty and social isolation. Our aim is to change people’s lives for the better by helping local communities.
If you have previous knowledge of the voluntary sector, particularly in Cornwall, and are looking for a wide variety of responsibilities working to tight deadlines, we want to hear from you. We offer a friendly environment to work in and you'll be joining a team who really are making a difference in Cornwall and the Isles of Scilly.
Please download the application pack from the Cornwall Communitty Foundation website.
To apply for this post please send your CV and covering letter. (Incomplete applications will not be considered). CCF are committed to advancing equity, diversity and inclusion across our funding portfolio and staff team. We particularly welcome applications from people who identify as LGBTQ+, those with disabilities, those from lower socio-economic backgrounds and/or those from racialised communities.
Closing date Wednesday 2nd October 2024.
The client requests no contact from agencies or media sales.
BMS World Mission is looking for a talented and motivated Global Team Administrator to join our Department for World Mission. BMS is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.
As a vital member of the team, you will provide essential administrative and organisational support to Team Leads and Heads of Programme. Your duties will include communication with overseas partner organisations and supporting the wellbeing of our personnel while they are working overseas through effective administration skills.
The successful candidate will be highly organised with an eye for detail and have the ability to work closely with a wide range of people across the organisation, with sensitivity to diverse cultures and perspectives. You will also have experience in accurately recording and maintaining information and a willingness to partner with others to improve processes.
If you have strong administration skills, a passion for making a positive impact in the world, and a desire to work in a dynamic and collaborative environment, we would love to hear from you. This is a fantastic opportunity to join a team dedicated to improving the lives of people around the world.
Country: UK
Location: Didcot, Oxfordshire / Flexible working
This role can be office-based or hybrid. Coming in to our office regularly in Didcot is preferred (for example one or two days a week on average). The cost of travel to BMS Didcot whether on a regular basis or infrequently, would be borne by the employee.
Employment type: Fixed Term (18 months)
Hours: 28 hours per week
Salary range: £21,374 to £25,855 per annum (Pro-rata)
Closing Date: 9 am, Friday, 18 October 2024
Interview date: 30 October 2024
If you would like to discuss this role further, please feel free to contact Melanie Bister, Global Team Lead Administrator, BMS World Mission.
BMS World Mission mobilises people, resources and skills across the Global Church to share the good news of Jesus and practical hope they’re need
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Employability Adviser
We are looking for an enthusiastic person to work in our Language and Learning service, providing support to asylum seekers and refugees in the Tyne and Wear region, empowering them to overcome immediate barriers, integrate with the community, and build skills for the future.
Action Foundation is an award-winning charity and an Equal Opportunity employer. We welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.
We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle’s vibrant Quayside.
Essential information
- Responsible to: Project Manager (in conjunction with Head of Client Services)
- Hours: 35 hours per week (full time) with flexibility for hours and working pattern
- Salary: £26,751 – £29,536 (depending on experience) per annum plus 6% pension contribution
- Holiday entitlement: 28 days + English Bank Holidays (pro-rata)
- Contract: Full time contract (subject to passing a 2-month probation period)
- Contract offers will be made subject to the receipt of two satisfactory references and an enhanced DBS check.
- Location: Based in Newcastle but responsibility extends across Tyne and Wear, County Durham and Northumberland
Please find our job description and application form in the attachments. Once you complete application form, please submit it to the CharityJob platform OR alternatively, send it directly to recruitment mailbox.
If you have any queries or would like an informal chat about the role, please contact Mark Hall and provide your contact details.
This position will remain open until a suitable candidate is found. We encourage interested applicants to apply as soon as possible.
Interviews will be arranged as required and will take place at Action Foundation
Newcastle, NE1 2JQ.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role is not open to sponsorship.
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team working weekday evenings. As a Housekeeping Assistant, your role will be supervised by the Housekeeping Supervisor and will report the Housekeeping Lead.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
Your role will be to provide a high standard of housekeeping and accommodation service across site. You will provide excellent levels of cleanliness that are consistent throughout the site.
As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust. The role holder is expected to work closely with the other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as and when required.
You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.
Interview Date: Will interview as and when suitable applicants are received.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Location: Hybrid- from any one of our services (High Wycombe, Aylesbury, Chesham, Buckingham) and home working
Travel: Between our offices and to and from community/ fundraising events. A drivers licence and access to a car is essential for this role. Travel expenses will be paid from your designated place of work.
Role Outline
This new role for Citizens Advice Bucks provides a great opportunity for someone to join our supportive fundraising team at an exciting time when we look to expand the way in which we engage our local community and fundraise. The role will work with colleagues across the charity including our Communications team. will play a key role in raising awareness of Citizens Advice Bucks in the County, engaging with existing and new supporters/partners through a variety of community and fundraising events.
Helping the fundraising team attract new supporters, take care of existing ones, managing our community events, challenge events, individual and regular giving and small grants income streams and explore new fundraising opportunities.
Working with our Comms team to design exciting and relevant materials and social media content to promote community events and fundraising opportunities.
About Citizens advice Bucks
As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity. Each year thousands of people come to us for free impartial advice on the challenges they face including; debt, benefits, housing, food poverty, energy bills, matrimonial issues and so much more.
We know in times of crisis, having access to reliable support and guidance can make all the difference and
our highly skilled staff and volunteers help us do that. Last year they:
- Helped 7,518 clients with 34,928 issues.
- Engaged in 1,203 webchats.
- Answered 4,450 calls of which 502 were to the food crisis line.
- Had 3,631 in person conversations leading to 972 client appointments.
- Helped clients gain additional income worth £2.5million
Together, we hope to build a more promising future for people in Bucks!
Why work for us
You will be joining a supportive team of over 50 staff and around 80 volunteers all determined to do our best for our clients. Our core values are that we are client-centered, friendly, kind, professional and that we respect our clients, ourselves and each other.
As a paid member of our team some of the benefits you will receive include:
- 25 days leave plus statutory bank holiday (pro rata per year for part time roles)
- Travel expenses paid when working away from your contracted office
- Generous employer pension contribution
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility
- Ongoing personal training and development
- The chance to work with amazing people and a nationally recognised charity
- Access to our Employee Assistance Programme, Health Assured and Mental Health First Aiders.
Citizens Advice Bucks is an equal opportunities employer. We actively celebrate diversity, promote equality
and challenge discrimination.
How to apply
If you feel you have the desire, enthusiasm and skills for this role and are interested in joining us as we embark on our new fundraising journey, you can apply by sending a cover letter (no more than 2 A4 pages) detailing why and how you feel you are a good match for this role, demonstrating how your experience matches the job description and person specification.
Please send this across along with a copy of your current CV, you can find the email on our vacancy page via the Apply button.
If, after review we agree that the role is indeed a suitable match we will be in contact to arrange an interview. The interview process will enable us to understand a little more about you, your experience and why you wish to work for us. It will also provide you with an opportunity to meet the team and ask us any questions you may have.
The deadline for applications is the 30th of September, we will contact applicants in the first week of October to let you know the outcome of your application and invite you for interview, if successful.
We look forward to hearing from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic Learning & Development Advisor to join our team and drive impactful training initiatives. If you're ready to shape the future of our workforce, we want to hear from you! Grow your career with NFER as an L&D Advisor and make a positive, lasting impact in a leading independent charity with a worldwide reputation.
Salary: £35,000 to £40,000 per annum, non-negotiable
We also offer 30 days annual leave plus 4 paid closure days, 10% pension contributions, enhanced maternity/parental leave, and flexible working from day one plus much more.
Location: Hybrid, Slough. The team typically work 1 day a week (Wednesday) in the office.
Hours: This role is available full-time (35 hours) or part-time 80%. We offer other flexible working options such as compressed hours too available from day one. Happy to discuss this with you.
Job Type: Permanent
JOB DESCRIPTION
As the L&D Advisor, you’ll support our organisational goals by designing, implementing, and evaluating training and engagement programmes that enhance the skills and knowledge of our workforce. Working under the direction of the Head of HR, this role focuses on meeting business needs through targeted learning interventions and fostering a culture of continuous professional development (CPD). Additionally, you will ensure effective onboarding practices, coordinate activities that promote an inclusive culture, oversee compliance training, and support our early careers programme.
Today’s challenge: We are in the exciting position of building our Learning & Development offering from the ground up. Our employees’ skills and knowledge are fundamental to our organsation so we are looking for someone who can take us on this journey and ensure we have the right skills to meet the modern-day business demands. It’s going to be a varied role as we have much to do, so a passion for all things L&D is what you need.
PERSON SPECIFICATION
If you meet 70% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.
- Experience in coordinating, designing, delivering, and evaluating high-quality and engaging online and blended training programmes.
- Excellent facilitation skills, with experience of delivering workshops in both virtual and in-person environments.
- Demonstrates creativity and resourcefulness in problem-solving.
- Consistently organises tasks effectively.
- Excels in communicating and building relationships with team members and stakeholders.
- Ability to quickly understand new information and concepts and effectively translate them into tailored learning materials and resources.
- Eagerness and capability in learning new digital tools and systems.
- Effectively coaches and motivates individuals and teams.
WHY NFER?
At NFER, our primary focus is on making a positive impact rather than pursuing profit. We are a respected independent charity, recognised as a trusted source for education resources, research evidence, and insights worldwide. We foster collaboration and flexibility, allowing you and your manager to tailor your work approach to meet customer, team, and personal commitments effectively. Moreover, we prioritise equality, diversity, and inclusion, striving to promote fair employment practices and equal opportunities for all within our organisation.
Other roles you may have experience of include: Learning and Development Advisor, Training and Development Manager, Training Manager, Talent Development Specialist.
We are reviewing applications regularly as part of an ongoing recruitment process. Please see our Job Application pack for more details about the process
If you’re looking for a place where you can put your heart, soul, and skills into making a difference, then you could be our next L&D Advisor and we want to hear from you. Apply via the button shown.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you looking for a new challenge? Are you keen to develop your influencing and communication skills to help Chapter One retain, grow and unlock corporate partnerships for the benefit of struggling young readers?
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard. Chapter One is a fast-growing charity, with a vision of a world in which all children have the literacy skills they need to thrive.
Many children fall behind with reading simply because they lack the opportunity to practise: we work to ensure that every child has 1:1 reading support at the time they need it most. Chapter One’s unique, online, reading support programme pairs struggling 5 to 8 year olds in over 11 areas of the UK with over 3000 volunteers who are recruited from a range of local and national businesses.
We are seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. This is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 88%). This will involve supporting both the identification, acquisition, and onboarding of new partners, but also the account management of a portfolio of existing partners.
Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. This is a fully remote position and is ideal for someone home-based with the ability to travel to occasional meetings.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are appointed subject to a satisfactory Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please send your CV (maximum 2 A4 sides) and a covering letter. Your covering letter (maximum 1 side of A4) should include:
1) Your relevant experience, including clear examples.
2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
The client requests no contact from agencies or media sales.
Role: Finance Officer
Duration: Approx. 3-4 months (September to January)
Hours: 35 per week
Hybrid Working: 2 days a week in the central London office, with more time in the office during training.
Salary: £26K - £30K
Are you passionate about making a difference? We are on the lookout for a detail-oriented and dedicated Finance Officer to join a leading charity that empowers young people and changes lives. In this key role, you will help manage and process their income, working with the CRM database Raiser’s Edge to ensure all donations are handled efficiently and accurately.
As the Finance Officer, you'll be working closely with both the Finance and Fundraising teams, ensuring seamless income reconciliation and supporting the ongoing development of a new CRM system launching in February 2025.
What You’ll Do:
- Administer and process all incoming donations, including from their website, postal, phone, and third-party platforms like JustGiving and Enthuse.
- Collaborate with teams to ensure donations are coded correctly and help prepare Gift Aid claims.
- Provide top-notch supporter care, managing donor correspondence and maintaining donor records.
- Assist with the design and maintenance of the CRM database for effective data selection and reporting.
- Support the Finance Team with income reconciliation and administrative duties.
What We’re Looking For:
- A motivated individual with exceptional attention to detail and the ability to spot inconsistencies.
- A strong team player who can manage their workload efficiently and meet deadlines.
- A passion for working with CRM systems, with experience using Raiser’s Edge being a bonus.
- An enthusiastic communicator who can engage colleagues in the effective use of the database.
If you thrive in a dynamic environment and are committed to delivering high-quality work, we’d love to hear from you.
We are looking for 3 HR Advisors to join our HR team and have an impact in a mission led company. The successful post holders will support the HR Business Partners in the delivery of a professional, high quality HR service to the Caring Services directorate within their designated regions. They will provide professional advice to managers and employees on the full range of HR matters including relevant employment legislation and support the HR Business Partners and Senior Human Resources Advisor within a defined Employee Relations remit.
You will be responsible for:
- Working with HR colleagues and the wider HR team to ensure that the services provided meet both the needs of region(s) supported and the wider charity objectives.
- Preparing and distributing management reports and information to senior managers which will inform and assist managers to develop appropriate action plans.
- Working in partnership with the HR team & Payroll Office in resolving customer queries within agreed timescales, proactively meeting their requirements and supporting colleagues in meeting the overall objectives of the HR Department.
- Providing professional advice and assistance to managers on misconduct and performance issues and act as the HR representative at designated disciplinary/performance meetings.
Key Criteria:
- Solid experience in a generalist HR role advising managers on best practice HR approaches particularly involving change management.
- Recent experience of working in a similar sized, fast paced organisation with multi-site responsibilities.
- Sound communication and interpersonal skills and the ability to deal professionally, sensitively and tactfully with a range of ER situations.
- Excellent organizational skills.
- Experience with the health care or charity sector would be an advantage but is not essential.
Please see the full job description here.
Application & Interview Process
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please also include your location preference.
- Close date for applications: Monday 7 October. We encourage early applications as we will be conducting screenings in advance of the deadline.
Salary: £30,000-35,000
Contract: Permanent, 35 hours per week.
Based: All roles are hybrid with a combination of working from home and our offices/hospices. Please see below for details:
Role 1 - Homebased close to our Liverpool Hospice (hospice based at least three days per week)
Role 2 - Homebased within London and South East England. Travel to South East required.
Role 3 - Homebased within North East and Yorkshire. Travel to Newcastle and Bradford Hospices required.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
- Free DBS check
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
This role may be subject to receiving a Satisfactory criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Charity People is delighted to be partnering with My Life Films to recruit for a Head of Marketing and Communications to join their small team in a critical role.
An award winning charity, My Life Films uses film and TV to enrich and support the lives of people affected by dementia. Known for their life story film service and for My Life TV, a specialist on demand streaming service with curated content designed to improve wellbeing, the organisation's programming is designed to enable people living with dementia to feel stimulated and connected to the world, improving their mental health and supporting their essential care.
As Head of Marketing and Communications you will lead marketing activity across the organisation as a whole, with a particular focus on helping to significantly scale up awareness, reach and impact of My Life TV in professional care settings.
Head of Marketing and Communications
Contract: Two year fixed term contract
Hours: The role is offered on a full time (37.5 hours per week) or four day a week basis with flexible working patterns also considered
Salary: £40,000 to £42,000 per annum
Location: Hybrid - the role is home based with two days per week in the London office (currently in Richmond but will be moving to Central London in January 2025)
Closing date for applications: Applications are being considered on an ongoing basis
Specifically designed to support the cognitive needs of people living with dementia, My Life TV can be used by individuals and their families at home as well as in care homes. As Head of Marketing, you will lead on the implementation of marketing strategies that contribute to Care Home-facing activity as well as broader strategic plans. With ambitious growth targets, marketing activity will be focused around increasing channel subscribers and building long-term relationships with care homes.
Main responsibilities within the role will include:
· Creating a well-defined and focused marketing plan to enable the effective delivery of organisational vision and strategy for growth
· Effectively implementing all marketing activities, with a particular focus on executing B2B campaigns to encourage growth in care home subscriptions to My Life TV
· Ensuring brand proposition and positioning for My Life TV is clear, consistent and effective
· Oversight of all external communications for the charity, including Press & PR, content creation and management of our social media channels, email marketing, updating and managing our website and all marketing collateral as needed
· Participating in industry events and marketing activities including care home shows, learning events, or conferences
· Working with the Business Development Manager to implement a customer experience journey from lead generation through to the onboarding stage
· Working with the Head of Content to ensure customer service support builds excellent customer relationships, and there is a positive ongoing customer experience
· Working with the Fundraising Lead to ensure communications with funders, corporates and other charity partners is aligned with broader marketing activities
· Ensuring strong identity and brand alignment across the organisation
· Effective management of the marketing budget
· Effectively sourcing and managing freelancers, sub-contractors and other service providers as needed
This role will suit individuals with a blend of skills and experience including the ability to work both strategically and operationally within a small team with an entrepreneurial spirit. We'd love to hear from people with the following skills and experience:
· Multi-disciplinary marketing experience across a range of disciplines e.g. digital marketing, comms & PR, direct marketing etc. You don't have to be an expert in all - but understand how they work together to deliver a strategy
· Experience building a marketing strategy, and implementing the necessary systems and processes to enable its effective delivery
· A strong track record of delivering effective multi-channel campaigns, working to fixed timelines and budgets
· Excellent written and oral communication skills including the ability to write compelling copy for a range of different audiences - the care market, partner organisations in the dementia field, and the wider public
· Strong team player - able to work effectively within a small multi-disciplinary team
· Excellent IT skills, ideally including previous experience using sales CRM software
· Strong people skills, with an ability to relate positively to, and engage with a wide range of people
· Experience working alongside business development teams to make sure the marketing and sales processes are aligned
· Ideally you would have experience working in a B2B context, a start-up environment or in a similar context to the care sector
The team at My Life Films is passionate, empathetic and works with integrity. If that sounds like you, you are encouraged to apply even if your experience doesn't precisely match the job description. The organisation is also open to requests for part-time work and will facilitate this wherever they can.
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Family Support Worker
£23,000 pa + benefits (including 25 days annual leave, company car and pension)
This roles covers Thames Valley and the surrounding area.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.
Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.
Location:
This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.
· A warm, inclusive approach to achieving goals quickly and correctly.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.
We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.
Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.
How to apply:
To apply please visit our website via the link.
Interview dates: Interview Dates to be confirmed.
Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: PCO -241
Are you a proactive, collaborative and compassionate individual with experience of working within a retail or customer-facing role? Have you worked as part of a multi-agency team, working together to achieve positive outcomes for people and establishing links to further the aims of a project?
If so, St Giles is looking for a Pantry Coordinator to work on our pioneering Pantry project, where you will provide supervision to volunteers and support to individuals and families who are based in and around the borough of Kensington and Chelsea.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this vital role
Our Pantry project will support and engage with individuals and families providing them with positive empowering support to address issues such as wellbeing, housing, debt, and employment. People using the Pantry pay a weekly subscription and, in return, are able to access an abundance of affordable, nutritious food and added support.
The Pantry Coordinator will oversee the day-to-day running of the Pantry, including carrying out and complying with all health and safety procedures and policies, ensuring stock is stored and managed in accordance with food safety and hygiene regulations and providing nutritional and meal planning support and where needed healthy eating plans.
As well as supporting, managing and working alongside a team of volunteers, you will also positively support clients with a range of practical issues, including benefits and debt advice and wellbeing, provide emotional support around areas such confidence building and developing resilience, plus develop and maintain relationships with partner agencies. Managing the completion of all new client inductions, including Initial Needs Assessments, Risk Assessments and Action Plans, and promoting the service within the local community, arranging promotional events as needed, are also key duties.
What we are looking for
- Level 2 Food Safety & Hygiene and Advice and Guidance Level 3 qualification
- Knowledge of food storage and hygiene best practices, including stock rotation principles
- An understanding of variety of cooking techniques and the ability to advise others on how to cook on a budget
- Self-motivated and ability to work independently with minimum supervision
- Work constructively with colleagues to achieve project targets and respond to requests
- Strong IT, interpersonal and communication skills, both verbal and written
- A flexible, professional and collaborative approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 2 October 2024 at 11:45pm.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
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Grow with Us and Be Rewarded for Your Dedication
As a Registered Midwife, you’ll provide safe and effective abortion and contraception care, including vasectomy services, to our clients in Oxford and surrounding Community Treatment Centres. You'll be supported by an amazing Clinical Services Matron and Clinical Team Leader, helping you sharpen your skills and grow professionally.
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We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
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The client requests no contact from agencies or media sales.