Crm Database Training Manager Jobs in London, Greater London

Job title: Philanthropy Manager

Manager: Senior Philanthropy Manager

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)

Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements

Contract: Permanent

Overall purpose

The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.

You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.

We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 11th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

This is an exciting time to join The BRIT School team, as we continue to build on our successful corporate partnerships programme and the momentum of recent years. Joining us as Corporate Partnerships Manager, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into corporate fundraising from other fundraising backgrounds, or relevant sales environments. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values.

We look forward to receiving your application, and we hope to meet you soon.

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Job title: Senior Communications Manager

Manager: Head of Public Engagement

Line reports: Communications and Campaigns Officer

Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham

Salary: £42,000-£45,500 (London) or £39,000-£42,000 (Manchester or Birmingham)

Hours: Full-time (37.5 hours), open to 4/5 days per week

Contract: Permanent

Overall purpose

The Senior Communications Manager is responsible for developing, leading and implementing key aspects of our communications and engagement strategy. Your focus will be to maintain our high reputation and build engagement with key audiences – principally target public audiences, corporate partners, funders and supporters, volunteers, clients, and staff. 

Bridging the gap between senior leadership and delivery, you will be a confident and strategic thinker, but remain excited by the challenge of getting stuck in. You will be comfortable supporting colleagues to deliver activity as well as working independently on your own projects. You will have the knowledge and experience to ensure that the right policies, frameworks and plans are in place for our small team to achieve ambitious plans.

The Senior Communications Manager is responsible for campaigns, PR, content and storytelling, brand and creative, and plays an integral role in internal communications. They also support other external engagement activities, such as digital marketing campaigns, corporate partner acquisition and retention, and public fundraising.

Strong copywriting is essential for this role. You will be able to write, edit, and tailor content for different audiences, and publish it across various channels, including the website, social media, emails, and marketing materials. 

You will enjoy variety. Your day could involve operational planning, developing a new campaign, briefing freelancers and agencies, finding compelling stories, creating our Impact Report, speaking with journalists, working on internal communications, or drafting social media posts.

The successful candidate will have strong emotional intelligence, relationship building and negotiation skills. They will be collaborative and creative, drive projects forward, work effectively alongside the Senior Digital Marketing Manager, and bring people together across the organisation. They will provide supportive, effective management to the Communications and Campaigns Officer, and be an internal advocate for the impact our Communications and Engagement can have.

It is an exciting time to join our team. Breaking Barriers is an innovative organisation, so you will need to be comfortable with change and building new knowledge quickly. Although our work is fast paced, the Public Engagement Team prides ourselves on supporting each other, approaching problems with a good sense of humour, and being willing to experiment and learn.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 13th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.

The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.

Reporting to the Head of Information Services, Systems & Technology (ISS&T)  and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.

The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.

The post holder will:

-Manage the Service Desk for both sites and the relationship with the 3rd party providers 
-Monitor and report on existing service to assist in developing the IT & AV Support Service 
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances. 
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects 
-Provide technical, project and administrative support to the Head of ISS&T 
-Maintain and administer Active Directory and Entra user and service accounts 
-Maintain licensing for all software products and subscriptions 
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables 
-Manage and maintain IT asset information 
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub 
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year

Candidate requirements:

-Degree level qualification and ITIL qualifications desirable 
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous

Closing date and interviews: ASAP/rolling.

Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.

Thank you for taking an interest in our Data and Insight Coordinator role. 

This role will be central to ensuring our data-driven approach aligns with our goals. You'll work closely with the Head of Evidence and Impact and colleagues across the organisation to:

• strengthen our data infrastructure,
• optimise programme evaluation,
• inform our fundraising and communications efforts, and
• advocate for policy changes that benefit young people.

We're seeking a passionate and collaborative data professional who is excited about using data to drive positive change. We are a small department and this role will help bolster capacity as we embark on an exciting period of growth with our new 2024-2027 strategy cycle. 

This role is perfect for someone looking to take a step up in data management, training & information sharing.

Khulisa’s new strategy is focused on evolving our delivery approach for lasting impact. This involved making significant changes to our programme delivery and operating model. This shift towards prioritising long-term outcomes and an evolved delivery approach requires an expert Data and Insight Coordinator who can play a central role in data management and analysis, systems development, MEAL (Monitoring Evaluation Accountability and Learning), and storytelling.

Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role and there will be opportunities for fieldwork e.g. conducting interviews, facilitating and moderating focus groups, etc. We can provide training and support to help you develop the necessary qualitative skills.

The ideal candidate is someone who is passionate about data and eager to contribute to our ongoing efforts to improve our data-driven approach. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non analytical backgrounds, and get a kick out of improving processes then get in touch.

If you're creative, solution-oriented, and enjoy working with diverse teams, we encourage you to apply. There has never been a more exciting time to join!

Please download the full application pack before applying. You can find further details on Khulisa's website too.

To apply, please share a covering letter addressing the abilities and skills within the person specifications, and a copy of your CV (no more than 2 pages) by 9pm, Sunday 20 October 2024 with us. 

Any applications without a covering letter will not be considered.

Our Activity Service 

The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.

The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life. 

Age UK Merton is in its second year of a new 3-year Strategic Plan, which aims to increase outreach and engagement across the borough, and our activities programme is a very important part of that.

About the Role 

We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service. 

The Activities Coordinator will be a hands-on role, working with the team to deliver a wide range of activities both existing and new at our centre and across the borough of Merton.

The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service. 

The role will on occasion deputise for the Activities Service manager, overseeing both the team and the delivery of activities. This role will play an important part to increase our outreach across Merton. 

About You 

You are an enthusiastic, motivated and organised person with excellent people skills who’s looking for a role where real impact is made on the lives of the people you are supporting. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities. 

Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work. 

Job Description 

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt. 

Job title: Activity Coordinator 

Salary: £28,000 - £31,500 per year 

Hours: Full time 37.5 hours per week 

Responsible to: Activity Service Manager

Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre. 

Contract: Permanent

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

Key Result areas 

• Innovate, develop, and deliver a wide range of new and existing activities for service users. 

• Encourage clients to attend and participate in a range of activities

• Welcome all clients who attend the activity centre and enable them to engage in activities. 

• Deputizing for the Activity Centre Manager. 

• Create and collate feedback from service users. 

• Identify and develop existing volunteer roles within the Activity Service.

• Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.

• Building strong collaborative relationships with external partners who deliver exercise classes. 

Organisation and Coordination of Activities 

• To organise the delivery of all activities and exercise classes in the centre. 

• To be actively involved in the ongoing development and design new activities held across the borough. 

• To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton. 

• To plan and coordinate the distribution of the activity guide across the borough. 

• To encourage the attendance of activities to new and existing clients. 

Volunteers 

• Working with the Volunteer Service identify and develop roles and responsibilities of volunteers who support the Activity team. 

• To coordinate and organise the team of volunteers who support the Activity service. 

Administrative Duties  

• Responsible for daily banking and reconciliation of cash for all activities. 

• Introduce new ways to pay for activities such as online bookings. 

• Take bookings for all activities and input details on to the CRM. 

• Answer telephone enquiries for the Activity centre. 

• Greet all clients and volunteers attending the Activity centre. 

Data Capture, Evaluation and Reporting.  

• Respond to feedback and suggestions from clients to develop activities. 

• Keep records up to date on the CRM for attendees of all activities. 

• Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served. 

• Working with the Activity Manager to develop client feedback opportunities. 

• Support the Activity Manager to identify and write up case studies for funding applications. 

• Use the CRM to run reports to support funding bids and reporting. 

General  

• Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton. 

• Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery. 

• Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu. 

• Attend staff meetings and personal supervision and appraisal meetings. 

• Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets. 

• Act as a representative of the values, beliefs and principles of AUKM at all times 

• Undertake any other duties that are requested and commensurate with the grade and remit of the post. 

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

The closing date for applications is 21st of October.  

Interviews will take place in our offices in Mitcham the week of the 28th of October. If you have not heard from us by this date, you can assume that you have not been shortlisted.

General information about Age UK Merton  

Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older. 

Our Priorities 

We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by: 

1. Providing high quality advice and practical support 

1. Building social connection

1. Creating opportunities for lifelong active ageing 

Our Vision 

Supporting our community with opportunities to love later life 

Our Mission 

To provide quality advice and services that meet the needs of older adults in Merton 

Our Values 

We want to be known for: 

Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff 

Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults 

Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers

Kindness – A supportive, empathic place to work, volunteer or receive support 

Quality – Providing accredited, person-centred services, respected throughout the borough 

Job Title: Energy Efficiency Adviser/Caseworker  

Accountable To: The C.E.O

Responsible To:                    Advice Services Manager

Working Hours 21 hours per week (3 days)

Salary: £19,530 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London

E14 and Other outreach venues across the borough

PURPOSE OF THE JOB:

The purpose of this job is to provide energy efficiency advice and casework-level support to individuals and families living in low-income households and facing fuel poverty. The primary goals of the project are:

1. Raise Awareness & Energy Savings - Educate vulnerable local communities, who may lack prior knowledge, about strategies for reducing energy costs and achieving long-term energy and financial savings. The aim is to empower individuals with practical energy-saving techniques and encourage grassroots peer learning within these communities to help spread survival strategies.

2. Energy Advice & Fuel Debt Support - Offer detailed guidance on energy management, including addressing fuel debt issues, to help clients understand their fuel usage in the context of their overall financial situation. This includes enabling individuals to make informed decisions about energy consumption and related financial matters.

3. Assist Vulnerable Communities in Energy Crisis - Equip particularly vulnerable households with the skills necessary to cope with the growing crisis in household energy debt, as consumption rises sharply. This involves preparing communities to manage their energy usage and finances more effectively in the face of increasing energy costs.

4. Income Maximisation & Benefits Awareness - Help raise awareness about entitlements and assist clients in claiming relevant benefits to maximise family income, ultimately helping them manage energy expenses more sustainably.

KEY DUTIES AND RESPONSIBILITIES:

1. Holistic Client Assessment and Support - conduct detailed confidential interviews with clients, applying a holistic approach to assess their needs for advice and support.
2. Compliance and Quality Standards - Provide energy efficiency advice and casework support that adheres to the Advice Quality Standard (AQS).
3. Comply with AQS case management and case recording procedures and processes, contributing to the delivery of high-quality advice and casework, and the collection and reporting of statistical data as required to enable accurate evaluation of the impact of the service and reporting to funders.
4. To be responsible for delivering high-quality one-to-one advice and casework on energy efficiency - targeting our food hub participants and other local residents who are on low income. 
5. To raise awareness and assist people without any previous awareness/knowledge of how to save on energy costs and develop long-term energy and monetary savings within their homes.
6. To facilitate and deliver monthly Switching Off Poverty workshops/talks/group sessions about fuel poverty; how to identify at-risk local residents; what tools/assistance is available; and how to impart help and guidance following the end of the programme - these workshops aim to enable participants to access tools and develop the new skills required to help them monitor, track, record, and understand their household fuel use and bills.
7. Provide advice and assistance through a range of channels; Face-To-Face, Telephone, Teams/Zoom, WhatsApp as well as via email/letter.
8. To ensure that the service offered is tailored to the needs of clients and takes into account the particular needs of each individual, including issues around communication, understanding, and vulnerability.
9. Through clear communication and consultation, ensure that clients remain involved in resolving their energy debt, benefit, and money management issues and are kept informed on the progress of their case throughout our work with them.
10. To provide advice and support around energy efficiency and money management; income maximisation; budgeting; saving; debt and understanding and accessing appropriate financial products.
11. To effectively use the database system (Lamplight) to organise and manage client support and to take on issues (as cases) for the client that may have issues with billing and metering problems. Take up complaints and provide grant-assisted schemes. All work is to follow the file LHP’s management procedure. 
12. To be responsible for the delivery of an agreed annual project plan, meeting targets and milestones for the Energy Efficiency advice service.
13. To liaise with other agencies and develop and sustain good working relationships with those agencies.
14. To be responsible for maintaining project files with evidence of project outputs and milestones.
15. Supported by the Advice Services Manager and members of the team, you will collectively develop relationships with other organisations by attending various borough-wide forums and raising awareness.  
16. To be responsible for preparing the quarterly project monitoring report to send out to the funder and ensuring progress against milestones and achievement of agreed targets are being met.
17. To contribute to the monitoring of the project and provide quarterly and annual monitoring data and evaluative reporting to the Services Manager for dissemination to the Funders.
18. To establish and maintain warm relations of trust and cooperation with clients in keeping with the Limehouse Project ethos.
19. To remain alert to issues relating to capacity, client understanding, and safeguarding issues when working with clients and promptly consult with the Advice Services Manager regarding any areas of concern.
20. To respond to clients’ file reviews, take action and follow the key date task diary on the LHP database system.
21. To strictly adhere to all LHP policies, in particular those on confidentiality, equal opportunity, case recording, file management policy, etc. Strictly follow the AQS Quality System e.g. clients’ filing system, monitoring system, referral system, etc, and keep them up to date.
22. Community Engagements and Partnerships – Liaising with other agencies, such as local authorities, health services, and community organisations, on behalf of clients.
23. To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.
24. Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.
25. Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.
26. To observe all rules relating to Health and Safety.

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc., and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up to date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

PLEASE APPLY VIA OUR WEBSITE, USING THE APPLICATION FORMS.

Position: Head of Finance & Corporate Services

Location: Hybrid. The Trust's offices are in the park on Ledrington Road, SE19 2BB.

Type: Full time, 40 hours per week, permanent (with 0.8 FTE considered).

Salary: c. £45k pa (pro rata for 0.8 FTE)

Benefits: 25 days annual leave plus statutory holidays, increases by a day, pro rata, each year completed, up to 30 days pro rata. Employer Pension Contribution 5%; Employee Assistance Programme (EAP) service; Flexible working.

Closing date for applications: Monday 7 October 2024 at 10:00

Interview date: Friday 25 October 2024

About the role

At over 200 acres Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich unique heritage including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Finance & Corporate Services role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration, and cultural and heritage programming.

We are looking for a qualified finance professional to join our friendly team in the post of Head of Finance & Corporate Services as we develop our systems, infrastructure, and income streams to secure our long-term sustainability. Central to the success of our strategy is an efficient finance function providing timely management information and strong financial controls.

You will be an astute finance professional who is able to provide sound financial advice as well having a strong grip on day-to-day financial operations. You will also ideally have experience of HR, IT, and administrative functions, and will assume company secretary responsibilities, enjoying direct liaison with our Board of Trustees.

How to apply

For more information on how to apply, please download the application pack here. Please submit the required documents to jobs@ with the subject ‘Role: Head of Finance & Corporate Services’

Applications must be received by Monday 7 October 2024 at 10am

Interviews will be held on Friday 25 October 2024. All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

Purpose of the job 

This role is an exciting opportunity for an outstanding individual to join the UK Youth Fundraising team. UK Youth already works with a broad range of exciting corporate partners, including Coca-Cola Europacific Partners, KFC, Burger King and RSA Insurance. This role focuses on identifying and securing new income generation opportunities with Corporate Partners across strategic, commercial and charity of the year style collaborations. 

Key responsibilities

• Lead and secure income from new corporate organisations and achieve new business targets
• Identify new corporate opportunities to add to the new business corporate pipeline
• Pro-actively engage new businesses using a range of methods: e.g. working with senior stakeholders, events, networking, cold calls, emails, LinkedIn
• Develop and strengthen warm relationships with prospective funders and find opportunities to engage them in the work of UK Youth
• Develop corporate bids, budgets and proposals, managing the process across different teams, cultivating strong relationships with internal and external stakeholders
• Create and present high quality, persuasive funding bids to C-suite audiences and senior stakeholders
• Present and attend meetings alongside senior leaders and stakeholders at UK Youth
• Work with the Senior Partnerships Manager to identifying new streams of income from different corporate audiences
• Work with the Senior Partnerships Manager to develop the corporate partnerships offer beyond income generation, identifying opportunities for corporate partners to offer their skills and expertise to further UK Youth’s charitable objectives
• Ensure all donations are accurately recorded and recognised, working closely with the finance team
• Ensure that the CRM is up to date and accurate at all times
• Keep up to date with trends, research and data on fundraising and corporate partnerships, helping to inform long-term strategy

Experience we're after

• Demonstratable experience in a sales or corporate fundraising role, working on six – seven figure proposals
• Proven track record of corporate partnerships fundraising/ securing sales targets from new organisations
• Experience of working in a busy and deadline-driven environment and achieving ambitious targets
• Experience negotiating, pitching and presenting to senior (C-suite) internal and external stakeholders 

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 7th October 2024 at 11:59pm (Midnight)

Interview date(s) proposed: w/c 14th October 2024

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

We are looking for an experienced and proactive Administrator with good organisational skills, an eye for detail and people skills to join us at The Royal College of Radiologists (RCR), a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.

This is an exciting opportunity to join the high performing RCR Exams Quality Team. In this varied role the Examiner and Committee Administrator will be high functioning and able to multitask to support and service the RCR’s exam committee meetings. You will provide secretariat support for committee as well as organising facilities, travel, accommodation, dinners, and expenses as well as manage the examiner recruitment, induction and training process. 

The successful candidate will be a good communicator, able to work collaboratively with colleagues, examiners, and chairs of relevant committees. With excellent administrative skills it is important that the successful candidate has a commitment to providing a professional, friendly and proactive service.

What you will do: 

• Coordinate committee meetings in person, online or hybrid routinely or as when needed. 
• Prepare committee agendas, source papers for timely circulation.
• Keep accurate records including updating the CRM and website. 
• Manage examiner recruitment materials, acting as main point of contact for applicants. 
• Support examiners with travel and accommodation bookings.
• Evaluate and grow our examiner appreciation work.

What you will need:

• Experience providing high quality support service. 
• Experience in providing administrative support and managing administrative processes. 
• Good working knowledge of Microsoft packages.
• Good organisational skills.
• Effective interpersonal skills.

If you are an enthusiastic team player, passionate about administration and understands the importance of the support you will provide then please find out more about the role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families. 

We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.

Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week. 

As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.

You will:

1. Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
2. Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
3. Oversee administration and stewardship of individual giving income
4. Manage the promotion, sale and distribution of Lullaby Trust merchandise

This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.

It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone. 

If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack

For every baby. For every family. Forever. Together, we can keep babies safe.

Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.

Role: Finance Officer

Duration: Approx. 3-4 months (September to January)

Hours: 35 per week

Hybrid Working: 2 days a week in the central London office, with more time in the office during training.

Salary: £26K - £30K

Are you passionate about making a difference? We are on the lookout for a detail-oriented and dedicated Finance Officer to join a leading charity that empowers young people and changes lives. In this key role, you will help manage and process their income, working with the CRM database Raiser’s Edge to ensure all donations are handled efficiently and accurately.

As the Finance Officer, you'll be working closely with both the Finance and Fundraising teams, ensuring seamless income reconciliation and supporting the ongoing development of a new CRM system launching in February 2025.

What You’ll Do:

• Administer and process all incoming donations, including from their website, postal, phone, and third-party platforms like JustGiving and Enthuse.
• Collaborate with teams to ensure donations are coded correctly and help prepare Gift Aid claims.
• Provide top-notch supporter care, managing donor correspondence and maintaining donor records.
• Assist with the design and maintenance of the CRM database for effective data selection and reporting.
• Support the Finance Team with income reconciliation and administrative duties.

What We’re Looking For:

• A motivated individual with exceptional attention to detail and the ability to spot inconsistencies.
• A strong team player who can manage their workload efficiently and meet deadlines.
• A passion for working with CRM systems, with experience using Raiser’s Edge being a bonus.
• An enthusiastic communicator who can engage colleagues in the effective use of the database.

If you thrive in a dynamic environment and are committed to delivering high-quality work, we’d love to hear from you.

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Role Overview

We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.

This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.