Crisis Support Worker Jobs

FearFree delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Following a successful trial in several surgeries, the Interpersonal Trauma Response Service (ITRS) is now being rolled out across Devon, Plymouth and Torbay.  This makes it a very exciting opportunity to take ownership and be part of an innovative new service, delivering real improvements to the local community.

The aim of the ITRS is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse. We provide adults whose health is being negatively impacted by interpersonal trauma with appropriate support. We also provide support to children affected by domestic abuse, and provide people who are using abusive behaviours with appropriate support and interventions.

Your team will provide appropriate training to GP surgeries to improve identification, enquiry and response for patients. The Specialist Children and Young People’s Advisor will work within a multi-agency system to provide trauma informed, proactive, person-centered service for children and young people and their families who have experienced domestic abuse, empowering choice through informed decision making.

Our Interpersonal Trauma Response Service brings together dynamic, passionate and committed individuals who share a common focus on delivering high quality, person-centered and trauma informed support to patient’s referred by partner GP Surgeries across Devon. The team have a responsibility to work with multi-agency partners, building awareness and understanding of domestic abuse.

This is a fixed term role for 12 months.

Key elements of the role include:

· Providing high-quality practical and emotional support and outreach to children and young people who have experienced domestic abuse

· Risk assessing and helping to keep children and young people safe through safety planning

· Ensuring the voice children and young people informs every stage of our support provision

· Delivering educational, time-bound, sessions

· Enabling children and young people to access statutory and other services where appropriate

· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard

· Supporting in-house training & refresher training for general practice teams on understanding, recognising and responding to domestic violence and abuse (DVA) and sexual violence (SV).

· To provide ongoing specialist advice and support around DVA and SV to practice teams.

· To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.

· Manage a caseload and working proactively to support young people and their families

· Facilitating early intervention

· Raising awareness of children and young people’s needs who have been impacted by domestic abuse

· Working with multi-agency partners and the wider FearFree service provision

Key responsibilities:

· Provide a high-quality, person centred, trauma informed service and empowerment to children and young people (CYP), ages 5-18, who have experienced domestic abuse.

· Effectively manage a caseload of CYP clients.

· Completing initial assessments of CYP’s needs.

· Collaboratively develop support plans with CYP to meet their needs.

· Assess and managing risks to services users, colleagues, and self.

· Work with multi-agency partners to meet service users’ needs.

· Have an understanding of multi-agency partners services.

· Work with schools and education establishments to ensure support offered is appropriate, planned and coordinated.

· Uphold, promote and work within safeguarding principles and practice.

· Support CYP to develop an increased understanding of the impact of their experiences. relating to domestic abuse and their awareness of what constitutes a ‘healthy relationship’.

· Respond to crises with a focus on CYP’s wellbeing and safeguarding.

· Support the development of self-awareness, confidence and participation of CYP.

· Support CYP’s participation in the design, delivery, and evaluation of services.

· Ensure resources and services meet CYP’s specific needs.

· Support the development of services and resources.

· To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.

· Empower service users to make decisions about their life through advocacy and providing information.

· To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, those with complex needs and other groups which services have found difficult to reach.

· Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.

· To work alongside colleagues to deliver a whole family approach, including colleagues in other teams and locations.

· Be proactive with your line manager to carry out periodic case reviews.

· Help maintain accurate and confidential case management records and contribute to monitoring information for the service.

·Attend children’s social care meetings as required, including Child Protection Conferences, Core Groups, Team Around the Family and Strategy Discussions. 

Practice-based work:

· Support  the delivery of DA/SV training to clinicians and non-clinical staff in participating general practices.

· Promote awareness of the experiences and needs of CYP affected by DV/SV, particularly in relation to their health.

· Develop a good relationship with all general practice staff and work effectively as part of the practice team.

2. General

· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.

· Attend and contribute to team meetings.

· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.

· Undertake agreed training and keep updated on changes in legislation, policy, and best practice

· To support additional duties at your team managers discretion.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 11th August, with interviews currently planned to take place on 14th August.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Senior Finance role Opportunity available to help make life better for carers  

Finance Manager

Hours - 30 hours per week  

Salary - £38,000-£40,000 FTE per annum (£28,500-£30,000 pro rata) – dependent on experience

Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.

Our charity, the Carers Support Centre, works across Bristol and S. Glos to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our Finance Team to support the Chief Executive managing the charity’s finances.  

Main duties would include: 

To: 

• manage the Finance team and work with the senior management team to ensure that we provide support for carers while operating according to Charities Commission guidelines

• review current finance support systems considering developments in IT making recommendations to the Senior Management Team and Board of Trustees

• ensure appropriate risk management techniques and financial controls are embedded throughout the charity at strategic and operational levels

• be responsible for the development and maintenance of procedures and systems to support the effective control and expenditure of financial resources

• support the Chief Executive, Treasurer and staff team on financial matters providing regular reports on income and expenditure including quarterly management accounts.

There’s lots more we could tell you, but why not apply and come and see for yourself.  If you’d like any further information, please get in touch.

Please visit our website for all the information you need and details of how to apply.

Closing date for applications is 30th July 2024 @ 9am with interviews 5th August 2024.

Registered Charity No: 1063226

Our Senior Practitioners will provide interim cover across SHP, providing supervisory support where needed to staff teams. This could include our Multiple Disadvantage and Complex Needs accommodation services, Young Peoples Services or Floating Support Services.

If you have an understanding of our client group, are driven to improve the lives of London’s rough sleepers, and would enjoy the challenge and variation of working in a variety of services over the course of a year we would like to hear from you.

About the role and services:

Multiple Disadvantage and Complex Needs: These services provide accommodation and support to people who are moving from rough sleeping and who have needs relating to their mental and physical health, their substance addiction, offending behaviour and mental health. Often at the point of referral, a client’s needs have not been met by any of the services they may require. Part of our role is building the trusting relationships required to put the necessary support in place. Understandably, therefore, these services operate in challenging environments and require resilient and compassionate staff.

Young Peoples' Services: These services are dedicated to providing support to young people, specifically in relation to leaving care, offending behaviour, gang affiliation, complex mental health and anti-social behaviour. We work within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. Working in these services would mean overseeing the support and development of the young person’s needs and aspirations. The postholder will hold a caseload of complex cases and will be responsible for supporting the team to manage complex cases. You will guide and signpost the young person to the relevant statutory and non-statutory services and will be key in motivating and coaching the young person to develop independent living skills.

Floating Support Services: Focussed on fostering independence and empowering your clients, we work to support individuals to sustain their tenancy, enhance their wellbeing, build resilience, and achieve their goals and aspirations. Whether assisting with housing issues, addressing mental health concerns, or supporting the development of daily living skills, the primary goal is to enable clients to navigate challenges and lead fulfilling lives. All work undertaken will be in line with planned support, making sure that clients are actively involved and that the support offered is full and holistic. You would be part of a supportive and inclusive work environment that values teamwork and individual growth.

We are looking to recruit permanent staff with these qualities to provide SHP’s clients with consistent support in line with SHP’s values, delivery model, policies and procedures and support planning tools.

As a member of the Peripatetic Senior Practitioner Team, you will move between services and will generally cover a rota ‘line’ until we recruit to the vacancy that the worker is covering, providing interim supervisory support to staff teams as directed by the Team/Service manager. (In Multiple Disadvantage, Complex Needs and Young People Services, covering a rota 'line' will involve working on a rota that includes evening work and may also include regular weekend and Bank Holiday work.) You would then be reassigned to another service in need of your support. The role therefore provides an opportunity to model and share good practice between services.

SHP will support you with a comprehensive induction and training package, including how to work in SHP's trauma-informed support model.

About you:

• A high-level understanding and ability to manage the range of issues involved in the delivery of quality services to clients who may be at risk and who have complex mental health needs.
• Experience and an in-depth understanding of the principles and delivery of risk and needs assessment, planned support, goal setting and advocacy with clients within a recovery and strengths model, and the ability to share this and support others to deliver this.
• Demonstrable aptitude for monitoring, developing and supporting staff performance and the ability to motivate staff members to perform effectively.
• An ability to provide flexible and client centred solutions to problems of behaviour. Also, the ability to embed psychologically informed methods of work within an accommodation setting.
• A demonstrably high level of numeracy, literacy and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports and review, analyse and extrapolate from written information.
• Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
• Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.
• Specific skills and expertise support one of the SHP service groups - Adult Multiple Disadvantage and Mental Health Accommodation Services, Young People’s Services or Floating Support Services.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 28th July at Midnight

Interview Date: Wednesday 7th Aug, Thursday 8th August, Friday 9th August

This post will require an Enhanced DBS check to be processed for the successful applicant. 

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Street Engagement Team is a multi-disciplinary team that provides person-led support to people experiencing street homelessness and interconnecting needs.

A day in this role is never the same – part of it will be spent on the street, offering support to people experiencing homelessness. You might be out with another member of the team, or with one of our specialist health partners like a homeless health nurse, or substance use worker.

You will also be supporting the Enhanced Practitioners with their caseloads day-to-day, responding to ad-hoc outreach referrals, and contributing to the overall running of the team in a duty capacity.

You will have experience in delivering a person-led, psychologically, gender and culturally informed service to people who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development.

You will also have the personal credibility to build confidence in the wider community and across partnerships.  You will be both strength-based and solution-focused, developing and enhancing the relationships with a commitment to embed coproduction into The Connections services.

Salary: £33,860
Closing Date: Monday 19thAugust
Interview Date: w/c 26th August

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

Wellbeing Deputy Manager: Safe Haven
Hours: 28 hours per week (Part-Time) 
Salary: £27,876 - £30,002 FTE (Salary dependent on skills, experience and knowledge) + unsocial allowance payment
Contract: Permanent
Base: Oxford & Banbury Hubs

Wellbeing Service

The Wellbeing Service encompasses a wide variety of services that provide support to those struggling with their mental wellbeing including: 

• Five Wellbeing Centres throughout the county 
• The Information Service, including the Oxfordshire Mind Guide publication, website and the Information Line 
• Physical Activity and Wellbeing 
• Benefits for Better Mental Health, a welfare benefits advice service 
• Oxford and Banbury Safe Havens 
• Embedded workers in Primary and Secondary Care in Oxfordshire & Berkshire 
• Services for Children and Young People 

Job purpose

The Safe Haven Deputy Manager’s role is to be part of the Safe Haven management team and jointly ensure effective delivery of high-quality service for adults experiencing mental health crisis in Oxfordshire. The postholder will be required to independently lead a safe and effective shift and offer crisis mental health support for people presenting in mental health crisis including assessing risks, facilitating re-focusing activities, and conducting one-to-one support sessions on the phone and face to face focusing on person-centred listening, grounding, safety planning and exploring coping strategies. The Deputy Manager will lead on shift handovers and provide support to staff on day-to-day activities as well as provide one-to-one supervision for their direct reports.

The team takes part in handovers, one to one supervision and complex case discussions to aid their ability to reflect, learn and support Safe Haven service users within the remit of the service. 

Requirements:

• Knowledge and understanding of mental health issues, mental health services and the needs of people living with mental health problems
• Knowledge of tools and approaches to mental health support and crisis support
• Knowledge of good practice in safeguarding children and adults
• Experience of leading or supervising others
• Experience of managing risk
• Experience of working in a demanding environment
• Experience of working as part of a team and communicating effectively
• Experience of working with individuals/groups, enabling them to identify their own goals to support personal wellbeing and recovery, and helping them to pursue these 
• Excellent listening and interpersonal skills
• Self-awareness and ability to reflect and learn from own experiences and those of others
• Effective organisational, planning, administrative and IT skills
• Demonstrating professional approach and boundaries in all situations

Closing date: 9am on Tuesday 9th July 2024
Shortlisting date: Monday 15th July 2024
Interview date: Wednesday 24th & Thursday 25th July 2024 
Interview location: Safe Haven, 4 Manzil Way, Oxford, OX4 1XE

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.  We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

We are looking to recruit a creative and ambitious Fundraising and Communications Manager. A key focus of the role is the development of our donor management systems and corporate partnerships, whilst providing strategic oversight of the charity’s internal and external communications. Bid-writing expertise is desirable but not essential. We are looking for a highly effective individual with demonstrable and relevant fundraising experience, as well as excellent planning, organisational and people skills. The Fundraising and Communications Manager will ensure we take a strategic approach to fundraising that ensures the charity’s income will support our growth and development in the years ahead, in line with our 2030 Strategy.

This is a great opportunity to bring established skills and experience to bear in a local organisation undertaking groundbreaking work in a range of exciting areas. The Fundraising and Communications Manager will work alongside colleagues with a wealth of experience at Sufra, and will collaborate closely with the local community and a wide range of local partners and donors. Your input and collaboration will support the charity’s work developing innovative food access models and civic engagement programmes, as well as our efforts campaigning to change the policies that perpetuate poverty.

We would encourage applications from local residents, with knowledge of the London Borough of Brent. We’re open to applications from anyone with relevant experience, but we are particularly interested in hearing from those with the following:

• Accredited Fundraising and/or Communications Qualification OR Equivalent Experience
• 3+ years of relevant fundraising experience in a charity of a similar size or larger than Sufra
• Experience in the strategic management of marketing and communications
• Line Management and supervision
• Budget Management
• CRM development and management
• Proven numeracy and data analysis skills
• Excellent written communication skills, including writing creative and impactful copy
• Ability to work with others collaboratively
• Advanced IT Skills (Microsoft Office, Teams,
  SharePoint, Mailchimp, CRM systems)
• Honest and Trustworthy
• Positive, Friendly & Hard-working
• Able to work in a fast-paced environment and manage different projects at once
• A self-starter with a can-do attitude
• Commitment to the Values of Sufra

This role is part of the Wiltshire Adult Domestic Abuse Team, which provides support to people and their families who have been impacted by domestic abuse.

Working within the team, you will work directly with victims of domestic abuse, providing them with support and educational sessions to increase their safety and the safety of any of their children.

Offering support to standard to medium risk victims of domestic abuse, key tasks will include:

• To provide high quality, person centred, trauma informed support to people impacted by domestic abuse.
• Being part of a team providing a whole family approach.
• Support people to increase their personal safety.
• Support people’s personal empowerment to take control of their lives.
• Undertaking risk assessments and collaboratively developing safety plans.
• Give practical and emotional support to families who are experiencing domestic abuse in the community.
• Deliver and facilitate groups for people impacted by domestic abuse, including the Inspiring Families Course (including evening delivery where required).

You will work closely with Children’s Social Care, offering professional consultation regarding domestic abuse cases and attending team meetings where required. You will work closely with local Social Workers to increase the safety and stabilisation of people, by offering specialist domestic abuse educational sessions to the non-abusing parent, either in a one-to-one or group setting.

Key responsibilities:

• Provide a high-quality, person centred, trauma informed service and empowerment to those who need it.
• Manage a caseload of standard to medium risk cases, providing virtual and face to face support.
• Complete an initial assessment of individuals’ and families' needs with corresponding support plans to meet these needs so, preventing escalation of difficulties.
• Triage new referrals, ensuring comprehensive safety and safeguarding advice and guidance on initial contact.
• Undertake regular caseload review meetings with individuals and families during home and community visits to ensure they are fully supported to meet their personal goals.
• Be responsible for running groups, adhering to a clear manual and supporting second facilitators.
• Complete pre and post group assessments.
• Attend regular meetings with Children’s Social Care and offer professional consultation to Social Workers regarding cases involving domestic abuse.
• Assess, manage and review risks to service users, colleagues and self, including the use of the DASH Risk Assessment, and professional judgement.
• Attend Children’s Social Care multi-agency meetings such as child protection conferences and core groups, offering your professional perspective and provide written reports for Child Protection proceedings.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs.
• Improve parents' understanding of the impact of Domestic Abuse on their child(ren) and work with the parent to provide continued support to their child(ren).
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises including access to places of safety.
• Plan and implement activities to promote self-awareness, confidence and participation for service users.
• Enable service users to participate in the design, delivery and evaluation of services.
• Utilise evaluation and monitoring systems to ensure high standards of service are consistently achieved e.g. Insights and Orchards Database.
• Assist clients in attending legal and other appointments where necessary.
• Ensure support provided is accessible to clients in terms of location and times.
• Facilitate and deliver group work to people impacted by domestic abuse, including evening groups on a rota basis.

General Responsibilities:

• Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
• Attend and contribute to team meetings.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
• Undertake agreed training and keep updated on changes in legislation, policy, and best practice.
• To support additional duties at your team managers discretion.
• To cover duty in the event of emergencies or staff absence.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Are you passionate about nature’s recovery in our cities and towns? Do you have expertise in urban ecology and knowledge of nature-based solutions to contemporary challenges? We are currently seeking a Senior Ecologist (Urban Nature Recovery) to deliver vital work protecting nature across our urban landscape.

Birmingham and Black Country Wildlife Trust is one of 46 local, independent Wildlife Trusts and is the charity that works to make the environment of Birmingham and the Black Country (Dudley, Sandwell, Walsall and Wolverhampton) a better place for wildlife and people through conservation management, environmental education, advocacy, and community involvement.

As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide the ecological evidence that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.

This is an exciting and rewarding opportunity to make a real difference to nature’s protection and recovery in Birmingham and the Black Country. The post holder will undertake ecological survey and management planning work to underpin the protection of local wildlife of great value to people, communities and organisations across our region.

This will be a varied role that will include biodiversity survey and site assessment work, biodiversity net gain calculation, development of the Trust’s engagement with nature-based solutions, and advancing the organisation’s staff, members’, and partners’ understanding of urban ecology. The successful applicant will be very well-organised, with a high level of attention to detail, and used to prioritising a complex workload. You will have excellent ecological survey skills, and the confidence and ambition to affect conservation outcomes through the provision of high quality ecological evidence. Above all you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

Flexible role, based in our offices within Birmingham, but with the option of working from home, as required. Some travel regionally and nationally; a full UK driving licence is required for this role.

Benefits include 28 days of annual leave plus bank holidays (pro-rata), a 7% employer contribution pension, flexible and hybrid working opportunities, an Employee Assistance Programme and working alongside a supportive and friendly group of nature lovers!

To find out more information or apply for the role, please click the APPLY button to be taken to our website, where full job details can be found.

This role will require the successful candidate to undertake a basic DBS check as part of the pre-employment checks.

Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be
able to demonstrate that you have the right to work in the UK if you wish to apply for this
role.

We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.

We're looking for a kind, compassionate and resilient IDVA to join our homelessness service in Kent.

£26,330.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

The role of an IDVA is to address the safety of victims and survivors at high risk of harm. IDVAs work with their customers from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Manage client referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork.
Building supportive, trusting relationships with clients and creating a positive atmosphere.
Knowledge of the criminal justice system. Understanding of Marac protocols.
Regular attendance at Marac and completion of all Marac referrals.
Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them.
Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
Attending all court and Case Management hearings with or as a representative for clients.
Supporting clients to set personalised goals in the form of a Safety and Support Plan.
Assisting in the recording and reporting of customer incidents.
Creating a safety plan with clients.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Encouraging customers to attend relevant programmes when appropriate i.e Own My Life.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organized
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:

Essential:

Previous experience managing a caseload
Desirable:

IDVA qualification
About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

WILD Young Parents Project is a small charity on a big mission; to create a fair start for the babies of young parents
 

Young parent families have a tough start, experiencing health, social and economic inequalities.  This is not fair, and we want to change it.  

Set up by young parents over 30 years ago, we are now the biggest voice for young parent families in the UK.  

Can you help us to fund our vision, to tell the real stories of young parent families, and change hearts, minds and policy so that the babies of young children have a better future?  

Location: Remote, with the expectation of some in person collaborative work in Cornwall 
 

Hours: 30 per week
Salary: £32,341 FTE per year
Benefits:

272.5 hours annual leave (inc bank holidays)
Additional leave for additional life events
Long service leave entitlement after 2 years service

Family friendly working 

Bespoke wellbeing packages

Enhance sick leave

Teams based organisational structure

Closing date: 1st August 2024

Interviews will be held in Redruth, Cornwall 12th and 16th August 2024

How to apply:  Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation.

This role provides advice and advocacy to LGBTQ+ people who contact Stonewall Housing because they are homeless or at risk of homelessness. The goal is to help people understand their rights and navigate their housing options in order that they have somewhere safe to live. People usually contact us because they are in crisis, the Case Worker’s job is to calmly assess their housing needs, provide them with immediate advice and sign posting and, where necessary, provide advocacy case work to ensure they get access to what they are entitled to.

Key Responsibilities

· To provide a high quality, flexible and responsive advice and case work service to LGBTQ+ people, supporting them to exercise their rights and get access to safe accommodation.

· To assess the individual needs of each person and provide a bespoke advice and advocacy plan.

· To ensure that effective service user participation mechanisms are in place.

· To ensure a high level of customer care and practice at all times.

· To develop links with relevant external agencies.

Main Duties of the Post

Casework Sessions

· To give holistic support to LGBTQ+ people accessing our advice and advocacy service and to provide proactive support to these service users who are sometimes hard to engage.

· To assess each individual’s current housing situation and form a view with regards to risk associated with their case.

· To explore all options available to the service user allowing them to make informed decisions.

· To work with LGBTQ+ people accessing the advice and advocacy to develop and review individual work plans and risk assessments.

· To have regular case work sessions to provide structured support, in relation to Housing specific issues.

· To liaise with other service providers ensuring service users receive the necessary support to sustain their accommodation, acquire relevant independent living skills, maintain or improve positive physical and mental health and access into meaningful occupation of their time.

Liaison with Landlords / Other Agencies

· To support service users to report repairs and work with landlords and advocate where necessary.

· To support service users to contact local authority, voluntary and private sector landlords to report anti-social behaviour issues and advocate where necessary.

· To support service users to present to local authorities as homeless, where appropriate, and advocate where necessary.

Other Duties

· To establish and maintain accurate and complete records in all areas of work

· To complete statistics for the collation of performance and funding information

· To maintain up to date knowledge of legislation and regulations in relation to funders and other key areas.

· To participate in individual and clinical supervision meetings, annual appraisals and training

· To act in accordance with the organisation’s Diversity Policy, Health and Safety Policy, Code of Conduct and all other corporate policies and procedures

· To act in the best interests of Stonewall Housing and its service users at all times

· To promote Stonewall Housing at external meetings and community events

· To carry out any other duties commensurate with the aims and objectives of the post that may be required

PERSON SPECIFICATION

Essential Experience

· Lived experience, or experience of working with homeless or vulnerable LGBTQ+ people, in a voluntary or paid employment setting

· Lived experience, or extensive experience of working with LGBTQ+ people.

· Experience of providing advice and advocacy support to vulnerable people in a professional setting

· Experience of working with and delivering services to a diverse client group with a wide range of support needs

· Experience of supporting people who have faced LGBTQ+ discrimination or hate crime

· Experience of lone working and working as part of team

Essential Knowledge

· Knowledge of Housing Legislation and how it applies to those experiencing or at risk of experiencing homelessness

· Knowledge and understanding of the causes and effects of homelessness, particularly in relation to LGBTQ+ people

· Knowledge of the current benefits available to single people

· Knowledge of common themes, trends and issues within supported and shared accommodation

· Knowledge of pathways into medical and social support for LGBTQ+ people

Essential Skills and Abilities

· Ability to provide a range of housing related advice and advocacy services, i.e. assessment, developing and using opening letters, support planning, case working, independent living support, welfare benefits advice and providing resettlement support

· Ability to manage challenging behaviour and complex needs, report and raise incidents and safeguarding alerts

· Ability to prioritise and maintain case work across multiple service users at the same time

· Excellent recording and reporting skills to accurately reflect work with young people

· Excellent written and verbal communication with vulnerable people

· Ability to effectively involve and engage LGBTQ+ people in services

· To be resilient in regard to working with challenging behaviour from service users who may have experienced trauma leading them to be mistrustful of support providers

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

The Organisation

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness, and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and collaborating with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

Today twenty-seven million refugees and eighty-four million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

Context and Purpose of the Job

The Refugee Council’s services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities.

We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

Location: London, East of England, Yorkshire and Humberside, and Remote.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high-quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main duties and responsibilities

 Casework management -

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manages all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential, and professional manner.

Service development and delivery -

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information and to apply, please visit our website via the ‘Apply’ button.

Closing date: Tuesday 30th August 2024.

Interviews: 10th August 2024.

Location: Bromley by Bow Centre
Job Type: Part time, 28 hours per week
Contract Type: Fixed Term Contract, until 30 September 2025
Salary: £29,246 per annum (pro rata £23,396 per annum 0.8 FTE)
Benefits: Generous leave allowance, Interest free loan (bike, season ticket or rent), Regular social activities, Flexible use of OMP (maternity pay), Hybrid Working (60% at the Centre), Matched Contribution Pension Scheme, Employee Assistance Programme and OH support, Sabbatical

The Community Connector – Aberfeldy Big Local (ABL) role is focused around the local community and residents of the Aberfeldy area of Tower Hamlets.

The Community Connector will provide engagement, support and access to services within the Aberfeldy Big Local (ABL) area. ABL is a welcoming place for the community, known for its inclusivity and warm reception. The Community Connector often serves as the first point of contact, providing reassurance and inspiring people to engage with services, activities, and community members that can help them achieve their goals both personally and within their community.

This role aims to build relationships, help people settle, understand their interests, goals, and ambitions, and find appropriate opportunities to help them achieve these objectives. The Community Connector will work to expand the ABL’s reach, ensuring that members of the Aberfeldy community are aware of the ABL site and its activities. The role also involves co-designing, developing, delivering, and reviewing resident-led activities and initiatives.

Essential Skills and Experience:

• Commitment to the vision and mission of the Bromley by Bow Centre.
• In-depth knowledge and understanding of the social determinants of health and their impact on integrated
• services in a community setting.
• In-depth understanding of systemic inequalities and barriers faced by the community and a commitment
• to anti-racist and inclusive practice.
• Experience working directly with vulnerable people, including those with long-term health conditions,
• mental ill-health, or complex lives.
• Experience of a personalized approach to supporting people, coaching, and motivational interviewing.
• Ability to work on own initiative, prioritise, and organise own caseload.
• Ability to relate to people from different backgrounds.
• Ability to make complex information accessible.
• Excellent interpersonal skills.
• Excellent customer service skills.
• Excellent numeracy, literacy, verbal, and written communication skills.
• Ability to liaise with other professionals and organisations.
• Tact and diplomacy in handling sensitive and confidential information.
• Flexibility and willingness to work in innovative and non-traditional ways.
• Experience in working collaboratively with partners and stakeholders.
• Fluency in Bengali is highly desirable to engage with the local British Bangladeshi community.
• Knowledge of the challenges and barriers faced by marginalised communities in Aberfeldy

You may also have experience in the following: Support Worker, Charity, Charities, Senior Support Worker, Social Care, Voluntary Sector, Healthcare Assistant, Care Staff, Care Assistant, Community Development, Mental health support, Care Worker, Community Support Worker, Vulnerable People, Community Engagement, Not for Profit, NFP, etc.

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