Courses Manager Jobs
Job Title: Membership and Insight Manager
Job Type: Permanent
Hours: 35 hours per week – Monday to Friday
Department: Membership Engagement Team (MET)
Salary: £38,996 (FTE)
Reports to: Director of Membership and Marketing
Location: Hybrid – FSRH Office (London Bridge) and home working.
Who we are:
The Faculty of Sexual and Reproductive Healthcare (FSRH) is the leader in the field of sexual and reproductive healthcare, and we are the voice for professionals working in this area. As a multi-disciplinary professional membership organisation, we set clinical guidance and standards, provide training and lifelong education, and champion safe and effective sexual and reproductive healthcare across the life course for all.
Can you help us?
We are seeking a motivated and dynamic Membership and Insight Manager who will respond to and resolve all member enquires and process Membership and Educational applications.
You will have a strong background in Customer or Membership support and have a demonstrable ability to take initiative and offer solutions. You will be able to work collaboratively and communicate effectively with a range of members and staff. You will have a proactive attitude and be able to work efficiently within defined processes.
You will work alongside the MET Director, Education Development Managers and associated teams to ensure that membership support is delivered as follows to:
- Manage a team of dedicated specialists to ensure our membership experience is valued and valuable
- Use insight gained from our range of digital systems to provide business intelligence and improve our member experience
- Drive improvement throughout our processes
- Ensure member enquires are responded to and resolved in line with Quality standards and SLAs
- Ensure members are treated fairly and in line with FSRH values and regulations
- Ensure that all Educational products are processed within agreed SLAS
- Maintain the quality of the service provided
- Create and deliver iterative improvements on the FSRH member contact strategy
You will have:
- A Levels (or equivalent experience)
- Substantial previous experience of strategic redevelopment of a customer contact team from the ground up.
- Substantial understanding of how to utilise a CRM to generate process improvements
- Substantial experience of working customer/ membership support environments
- Excellent product knowledge to support customers using a variety of media and formats
- Understanding of the role of CRM in an organisation and in customer/member experience
- Openness and ability to adapt to new technologies and new ways of working
- A good understand and ability to adopt the FSRH values throughout the role
You will have experience:
- Supporting educational products and member services
- Working within policies and processes and using these to support improved delivery and service
- Working in multichannel support (email, phones, remote, chat etc)
- Using digital platforms, CRMs and Learning Management systems preferably IMIS, Learning Pool (Totara)
- Managing complex cases
- Producing and creating reports
- Working within a professional membership body / higher education / NHS background
- Developing skills and knowledge of less experienced colleagues
We will offer you:
We offer a range of benefits at FSRH to support staff wellbeing, including:
- 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
- Birthday leave day
- Annual Volunteering Day
- Flexible working culture
- Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
- Employee Assistance Programme (EAP)
- Employee discounts portal
- Free Lunch Thursday
- Interest free season ticket travel loans
- Enhanced maternity, paternity & adoption pay
- Free eye tests
- Training and development
To Apply
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We value diversity, promote equality and encourage applications from people of all backgrounds.
NB: In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.
Deadline for applications is 12pm 2 October 2024
Interviews are likely to take place on W/C 7 October 2024
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Are you passionate about alleviating poverty and seeing communities transformed?
Do you have experience in volunteer and project management?
Aim of the role:
To head up an exciting charity on the Barton estate, leading volunteers and managing projects to meet the needs of the local community.
About Love Barton
Love Barton is a faith based charity established in 2022 to tackle systemic issues that keep people and families in poverty and to release them to flourish in all areas of life, focused on the Barton estate on the outskirts of Oxford.
The charity originally grew from Barton Community Church and continues to operate in close partnership with this Church.
About the Role
The focus of the role is to lead Love Barton during the Charity Manager’s maternity leave, managing the existing projects detailed below, as well as working with the Trustees on fundraising.
Projects
Health & Wellbeing:
Hear4You is a listening service set up to support people in the community who are struggling emotionally. We receive referrals from our local GP surgery and people are matched with a volunteer listener for up to twelve 1-2-1 sessions.
We also run an emergency foodbank twice a week in partnership with CEF , and are in the process of setting up a pantry in partnership with Mercy in Action to support 25 struggling families with ongoing food poverty support. This will be delivered by volunteers but will need general oversight from you.
Your job would be to:
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Recruit, train and support volunteers
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Manage these projects to ensure they run smoothly and safely
Youth:
Know Your Worth is an eight week self esteem course for teenage girls run twice a year for local young people followed by 6-12 months of mentoring. We have a small team of volunteer mentors and a trained volunteer leader who runs the course.
We are also setting up regular opportunities to gather the girls who have completed the Know Your Worth course for ongoing support.
Your job would be:
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Support the Know Your Worth Leader (volunteer role) in organising and running our Know Your Worth course for teenage girls, overseeing sign ups, communications with families, safeguarding and health & safety.
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Recruit, train and support volunteer mentors to ensure mentoring programme runs effectively and safely.
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Develop and manage our monthly/termly sessions for those who have attended a Know Your Worth course
Flourishing Families:
In response to local need, we want to provide support for families before they reach crisis points. We do this through 1-2-1 pastoral support and the Kids Matter Parenting courses as well as hosting seasonal family events and a weekly toddler group that’s run in partnership with Barton Community Church.
Your job would be:
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To provide and coordinate targeted pastoral care to individual families in need.
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To organise and deliver a termly, seasonal community event ideally in partnership with other local groups and organisations
Other key tasks/responsibilities
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Enable the work, relationships and partnerships of Love Barton to continue and, expand the reach, visibility and community integration of the charity
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Network with other key providers and stakeholders in Barton and attend community meetings to represent Love Barton
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Work with the trustees to identify funding streams to sustain the role and projects
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Lead all recruitment, training and management of volunteers including ensuring safeguarding training and DBS certificates are up to date
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Line-manage any sessional staff
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Manage the budgets for each project, evaluating outcomes and supporting the reporting to funders and trustees
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Meet regularly with the BCC leadership team to ensure a close partnership
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Attend regular supervision and commit to personal development
Who we’re looking for
The successful applicant will be
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Passionate about alleviating poverty and seeing people thrive
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A leader, able to inspire and motivate others but also a team player
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Compassionate and empathetic - able to understand the needs of the community
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Someone with strong people skills; able to build authentic relationships with community members as well as with funders, church leaders and key service providers
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Able to communicate effectively with people and relate to groups of different ages and backgrounds
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Experienced in managing people, particularly volunteers
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Experienced in serving people in disadvantaged communities (experience focussed in one or more of the following areas: family support, community work, pastoral care, youth work)
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Strong in organisational skills and the ability to self-motivate and manage time effectively
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Committed to self-care and ongoing personal development
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Knowledgeable and experienced in safeguarding and DBS policy and practice
Essential
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There is a genuine occupational requirement for the holder of this post to be a practising Christian.
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Right to work in the UK
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The post requires an enhanced DBS check
Closing date: Friday 4th October 12pm
Interviews: Wednesday 9th and Thursday 10th October
Open to a mid December or beginning of January (2025) start.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Obesity Federation is seeking an Events Coordinator to join their team as maternity cover.
World Obesity Federation (WOF) is a worldwide federation with over 100 members and takes a holistic view of obesity from cause and prevention to treatment. WOF is a lead partner to global agencies on obesity, including WHO, and a member of the Global Obesity Coalition.
This position will begin assisting the Events Manager with the events programme and continue as maternity cover in 2025. Main responsibilities will include managing the educational events programme including in person obesity management training courses ‘Scope Schools’ as part of the SCOPE e-learning site held regularly throughout the year, and monthly educational webinars, alongside the Head of Education.
Also working with Head of Policy on medium sized events such as the Global Obesity Forum in person in New York in September 2025, and other smaller policy and fundraising meetings throughout the year. Also included in the role is managing webinars for World Obesity Day and other campaign days.
It will also involve managing the planning of the bi-annual congress the International Congress on Obesity to be held in Mexico City June 2026, overseeing the work of the PCO and organising committees to ensure development is on schedule and key milestones are achieved.
Essential skills and experience - experience of managing medium sized global events and conferences on an international scale, working with global stakeholders. Excellent administration and organisational skills, right to work in the UK and able to travel internationally on a regular basis.
The client requests no contact from agencies or media sales.
Do you want to make a positive difference to people's lives, enabling them to improve their wellbeing and move forward to independent living? If so, please read on.
We are looking for a passionate and experienced Area Manager to oversee our four-specialist supported living service in Wandsworth & Richmond. As an organisation we are growing so this will expand.
The successful candidate will be responsible for leading their team to provide the highest standards of care, compliance with contractual and regulatory requirements, and the overall performance of services within their area. Our current services are not CQC registered.
We offer a wide range of benefits, learning and development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Servol are not able to offer sponsorship.
Salary = £41,000 (including London weighting) per annum, working 37.5 hours per week Monday to Friday. You will be required to be part of a management on-call rota out-of-hours. This role includes some evening, weekend and bank holiday working as required.
Benefits include 28 days annual leave, flexible working, pension scheme, staff discounts, employee assistance programme, and career development,
Key responsibilities of our Area Manager:
- Lead, manage, your team to deliver outstanding care services. Setting and encouraging high standards of performance and demonstrating a commitment to good practice and continual improvement in all areas of the organisation’s operations.
- Fostering positive relationships with service users, their families, and other stakeholders.
- Work with your team to ensure that all reporting is completed in a timely manner. Monitoring and improving service quality through regular audits and performance reviews.
- Ensure adherence to all policy and contractual requirements for the management of risk including safeguarding, incidents and complaints handling.
- Proactively participate in policy development and service delivery improvements.
- Working with the Regional Operations Manager to develop and implement strategic plans to enhance service delivery and achieve business objectives.
- Grow local partnerships and networks to enhance service delivery and raise the Servol profile.
- Work with the Regional Operations Manager to identify local funding opportunities, developing bids to enhance business development and growth.
Skills/experience/personal qualities required for our Area Manager vacancy:
- Level 4 or equivalent in Health and Social Care or related subject.
- Qualification in Line Management or demonstrable experience.
- Able to demonstrate a robust understanding of housing management policy, process, and legislation.
- Excellent leadership and people management skills.
- Strong knowledge of regulatory and legislative requirements in social care.
- Demonstrable understanding of financial management.
- Experience of service monitoring and reportin, including the ability to analyse data and make informed decisions.
If you feel that you have the skills and experience required to become our Area Manager please click ‘apply’ today – we would love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Bournemouth, Christchurch & Poole Council (BCP) and need an energetic and imaginative person to coordinate things for us.
You will lead the BCP Community Micro-enterprise Project. You will find and mentor local people and community organisations, helping them to create new ways for people who need care and support to live the life they want.
To do this job you must:
- Understand the world of care - but maybe feel it could do with a bit of a shake up!
- Be a real people person - able to work well with all sorts of folks with confidence.
- Instinctively make connections - and join up dots that are sometimes less than obvious.
- Be able to spot what people are good at and nurture it.
Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the BCP area, the project will have a focus on developing a wider choice of care and support services for people with learning and physical disabilities and older people living in the area.
Follow the link to download an application pack which includes the job description and person specification
Closing date for applications is on 7th October 2024 at 5.00pm and interviews will take place on 15th October 2024 in Bournemouth.
We welcome applications from people from all sections of the community.
The client requests no contact from agencies or media sales.
Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Wiltshire Council and need an energetic, and imaginative person to coordinate things for us.
You will lead the Wiltshire Community Micro-enterprise Project which will support local entrepreneurial people and community organisations to offer new and creative care and support options for people who need help at home or in their communities. In this way we will help people to get the support they need to live the life they want.
To do this job you must:
- Understand the world of care - but maybe feel it could do with a bit of a shake up!
- Be a real people person - able to work well with all sorts of folks with confidence.
- Instinctively make connections - and join up dots that are sometimes less than obvious.
- Be able to spot what people are good at and nurture it.
Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the Wiltshire area.
Follow the link to download an application pack which includes the job description and person specification.
Closing date for applications is 5.00pm on 1st October 2024 and interviews will take place on 8th October 2024 in Trowbridge.
We welcome applications from people from all sections of the community.
The client requests no contact from agencies or media sales.
Job Description
To take the lead in recruiting volunteers across Yellow Submarine’s projects and activities and provide support to volunteers enabling them to carry out their roles through training and pastoral support.
The successful applicant requires exceptional organisational ability and a willingness to support and get involved. They must be flexible, have the ability to solve issues whilst being responsive to the needs of the organisation and the needs of our members. They must work with colleagues across the organisation to ensure the charity’s volunteer needs are met and that both volunteers and members feel well supported.
Key Duties*
• Safe recruitment of volunteers across the organisation and projects; this will include the development of relationships with key sources of volunteers e.g. schools, colleges etc.
• Management of volunteers across the organisation; providing support and supervision. This will include any students or interns on placements with Yellow Submarine.
• Developing a training programme for volunteers; this will include organisational induction training accessed by all new starters (volunteers and staff) and run regularly throughout the year.
• Maintaining volunteer records; including logging and evaluating volunteer hours.
• Carrying out and maintaining DBS checks for volunteers.
• Keeping in touch with volunteers and potential volunteers; this is to include the monthly volunteer newsletter.
• Developing and maintaining relationships with other organisations who recruit and support volunteers within our community e.g. OCVA.
• To Support at Yellow Submarine’s activities, as needed; this may include social clubs daytime sessions and holiday activities.
• To help develop new and innovative ideas to help our target groups and meet our charitable objectives.
• To carry out any other duties within the general scope of the post, as directed by the Co-Directors.
• Every Yellow Submarine employee is required to uphold equal opportunities and anti-oppressive practice; whilst upholding safeguarding policies and procedures as set out by the organisation.
*This is an outline job description and should not be regarded as an inflexible specification. Responsibilities will be reviewed periodically in line with organisational priorities and duties may change or new duties be introduced after consultation with the post holder.
Person Specification
We recognise our organisation is only as good as the people who work for us - first and foremost we are looking for people with the right characteristics:
✓ Believe in the work that we do and understand the need for our organisation.
✓ Genuinely relish the activities we offer and have a sense of fun that is contagious!
✓ Enjoy spending time with adults and young people of all backgrounds.
✓ Able to both command respect and to inspire the people we support.
✓ Safely manage a group with sole responsibility.
✓ Recognise the need to be organised and responsible.
✓ Have excellent communication skills - written and verbal.
✓ A methodical approach to tasks as well as being resourceful.
✓ To be both numerate and computer literate.
✓ A flexible and can-do attitude.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to help improve people’s mental wellbeing?
At Mental Health Resource we are passionate about improving mental wellbeing in our community by providing people with information and wellbeing tools, enabling people to feel supported, and providing opportunities for social connections. We deliver high quality and effective services across West Kent providing safe spaces and person-centred mental health support.
We are a well-established, independent charity based in Tunbridge Wells, Kent and this is an exciting part-time opportunity for you to join our small and friendly team.
The role
We are looking for a dynamic and compassionate Mental Health Trainer to deliver short courses to groups of people in our community to improve their mental wellbeing. You will also deliver mental health awareness workshops to corporates and other organisations in and around the Tunbridge Wells area, and help to facilitate internal workshops with staff and volunteers. The main duties and responsibilities are:
1. Course Development:
- Design and develop short courses for specific groups of people in our community, with information and tools to enable people to manage their mental wellbeing, ensuring content is evidence-based, culturally sensitive, and relevant to diverse audiences.
- Develop workshops for corporates and other organisations on mental health and steps they can take to promote mental wellbeing in their workplace or organisation.
2. Course Delivery:
- Facilitate engaging and interactive short courses and workshops on mental health, fostering a supportive and inclusive learning environment.
- Provide practical tools and strategies for managing mental health and promoting mental wellbeing.
3. Participant Engagement:
- Foster a participatory and non-judgmental atmosphere that encourages open discussion and sharing among participants.
- Respond to participant questions and concerns with empathy and expertise.
5. Promotion:
- Work with the Marketing Manager to develop and disseminate marketing and promotional materials and activities for the short courses.
- Attend events and meetings, and deliver talks, to promote the courses, training and the work of the wider charity.
6. Evaluation and Feedback:
- Collect and analyse feedback from participants to continually improve course content and delivery, and share feedback with colleagues.
- Evaluate the effectiveness of the courses and workshops and make adjustments as needed.
An enhanced DBS check will be required for this role.
You will have experience of supporting people with complex mental health issues, excellent interpersonal and communication skills, strong networking and presentation skills and a passion for raising awareness about mental wellbeing. As a Mental Health Trainer, you will play a crucial role in representing the charity and enhancing the mental wellbeing of our community through the delivery of engaging and informative short courses and workshops.
You will be a great team player, and someone who is friendly, collaborative and who wants to contribute to a positive charity culture.
The role is office-based, with days and hours to suit where possible, and scope for flexibility and some working from home.
We offer an attractive benefits package including:
- a competitive salary
- 25 days annual leave entitlement per year pro rata (plus bank holidays), which rises to 30 days after 10 years’ service
- An additional day of leave on your birthday
- A fully supportive working environment with regular supervision
- Flexible working
- Employee Assistance Programme
- Ongoing training relevant to your role, and access to a range of training courses
- Up to 4% matched pension contributions
Mental Health Resource is an equal opportunity employer. We’re committed to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience or skillset doesn’t align perfectly with the role description and person specifications, please apply anyway, we would still love to hear from you.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
The client requests no contact from agencies or media sales.
ID: 1287Service Manager
Service: Norfolk and Suffolk
Salary: Starting at £36,477 FTE per annum, rising to £40,699
Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk
Hours: 37 hours per week - Will consider occasional evening and weekend working
Contract: 18-month contract with extension subject to funding
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.
Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role. You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.
You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects. You will be an excellent communicator with a good sense of humour.
Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.
Main Requirements
· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.
· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team, staff and volunteers.
· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.
· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.
· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.
· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.
· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.
· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.
Benefits:
- an annual paid leave entitlement that commences at 30 working days, plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
To Apply:
· Complete: the Application Form and send to inbox 29 (email address located on advert document)
· Closing Date: Sunday 13th October 2024 at 9am
·To learn more about Family Action: Recruitment Pack
·To learn more about our terms & conditions: Summary Terms & Conditions of Employment
·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Catering Manager to join our team who can inspire and empower Companions, through support and training, to create healthy and nutritious meals both in the Community Kitchen and in our Café @ Emmaus. They say an army marches on its stomach and that is certainly the case here at Emmaus.The Community Kitchen provides hot meals and salads for Companions, staff and volunteers and the Café @ Emmaus serves home-made fare for our visitors.
The successful applicant will be part of the management team, led by the Chief Executive and will have key responsibilities within that team. We are looking for someone with a passion to take our Café and Community kitchen to the next level by
offering excellent home made food prepared by Companions using ingredients grown here on site. A friendly nature is a must as well as experience working with different dietary and allergy requirements.
So, if you have excellent communication skills, with a desire to train and support people with a variety needs and have a positive, motivational attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates from a background of supporting adults who have faced multiple disadvantages into work, job coaching, mentoring and training.
Working hours: 37.5 hours per week, Tuesdays to Saturdays
To apply, please read the job pack and send
- your CV
- a covering letter
- a one page explanation of how you meet the person specification.
Please note we screen applications on an ongoing basis and may fill the role as soon as we find suitable applicants. Apply as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Liberty is looking for a Finance and Governance Officer. Reporting to the Head of Finance, and working closely with the Finance and Operations Director, this is an exciting, fast-paced and varied role which sits within our Finance Team. The post holder will both provide the day-to-day bookkeeping support for our busy finance function as well as providing administrative support for our two Boards and their various Sub Committees.
The successful candidate will have exceptional attention to detail, numeracy and communication skills, will be self-motivated, will enjoy managing competing workloads, and working collaboratively across broad groups of internal and external stakeholders.
The successful applicant will have a strong commitment to Liberty’s anti-oppression values and strategy and a keen interest in our work.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 5PM Monday 14 October 2024.
Applications received after this deadline will not be considered.
Please be aware that we do not accept CV’s for this role. All applicants must complete the application form to apply.
First round interviews will be held on Tuesday 5 November and Wednesday 5 November.
Second round interview will be held on Tuesday 12 November.
Unfortunately we will not be able to accommodate requests for interview slots outside of these dates on this occasion.
Please apply via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Philanthropy Manager
Manager: Senior Philanthropy Manager
Location: Hybrid work with 40% from Breaking Barriers’ offices in London, Manchester or Birmingham
Salary: £34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)
Hours: 5 days per week (37.5 hours) but open to part-time (30 hours minimum), and flexible working arrangements
Contract: Permanent
Overall purpose
The Philanthropy Manager will manage and steward a portfolio of funders and donors – across trusts and foundations, statutory sources and major donors – to secure annual and multi-year gifts in support of Breaking Barriers’ vision. As well as managing relationships with our existing donors there will be a focus on creating new relationships through proactive prospecting and developing a long-term strategic approach to stewardship and relationship development.
You will be an ambitious, enthusiastic, energetic, and autonomous fundraiser with a demonstrable passion for supporting people from a refugee background. You will have a strong track record of high-value relationship management and fundraising, ideally specialising in Trusts, Statutory, Major Donor fundraising or a related area. We are looking for someone who can successfully secure and steward gifts of 5 figures and above – so evidence of stewarding high-value relationships and high-quality written skills are key. You will collaborate with additional fundraisers across Trusts, Statutory, Corporate and Major Gifts to coordinate approaches and maximise opportunities across all functions.
We welcome applicants with relevant transferable skills from other sectors and other areas of fundraising but a strong knowledge of the fundamentals of grant fundraising is essential. We are looking for a passionate individual who can get people excited about the work we do and who wants to make a difference in the lives of individuals from a refugee background. You will share our energy and determination, and will be attracted by the idea of working in a team with big ambitions, and in which you will have the opportunity to grow and develop. We encourage creative thinking and new ideas so a proactive individual who is able to spot opportunities and take the initiative would thrive in this role.
To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.
Other considerations
- As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
- We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:
- Why you are interested in the role
- What skills you would bring to be successful in this role
- Any experience you would like to highlight
- Any reasonable adjustments you require for the interview process
- Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)
Please note that applications without a covering letter will not be considered.
Closing date for applications is 11:30pm on Friday 11th October. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.
We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
Role overview
This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.
This role has two central arms: project management and volunteer management.
Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.
Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead.
We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair.
We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.
Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes
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Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.
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Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.
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Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.
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Ensure the project goals are delivered on time and within budget.
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Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.
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Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme.
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Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.
Outcome 2 - Monitor, evaluate and communicate the impact of our device provision
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Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.
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Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.
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Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.
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Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.
Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment
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Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).
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Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.
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Ensure the smooth implementation of changes to our technical provision.
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Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.
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Design and Deliver a tech volunteer retention strategy.
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Ensure our repair and refurbishment costs do not exceed our budget.
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Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance.
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Explain our process to prospective repair partners and onboard them onto our system.
Outcome 4 - Recruit, train and support new technical volunteers
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Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.
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Facilitate tech volunteer onboarding including external references, interviews and safeguarding.
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Coordinate and lead monthly volunteer tech team meetings.
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Explore partnerships with local tech businesses or refugees for paid refurbishment.
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Run basic laptop refurbishment refresher training for new volunteers in need of support.
Outcome 5 - Ensure Screen Share tech agent records are kept up to date
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Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment
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Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded
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Ensure the right staff can access notes on 1:1’s with tech volunteers
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Analyse tech agent data thematically, implementing adjustments on a regular basis
Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support
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Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.
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Design and implement experiments to test assumptions, minimise risk and scale the project.
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Deputise for the Founder and Director in internal and external settings where necessary.
Please write a short covering letter which sets out your motivation for applying, your experience managing staff and leading charitable projects.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Deputy Manager
We have a new role available for a Deputy Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.
Position: Deputy Service Manager
Location: Chester, Cheshire
Contract: Permanent
Hours: Full-time, 37.5 per week
Salary: £30,906 per annum plus pension & other benefits
Closing Date: Friday 4th October - we are doing interviews on a rolling basis, so we encourage you to apply at your earliest convenience.
About the Role
As Deputy Service Manager, you will manage a team delivering an assessment, support and move on service to care leavers in supported accommodation and outreach services.
Working under the direction, guidance and support of the Pathway Manager you will facilitate services to ensure a seamless and cohesive accommodation-based support package for young care leavers who may be at risk of homelessness across Cheshire West and Chester, or who need support in their own homes through the outreach services.
The Deputy Manager role supports the Pathway Manager to ensure the service delivers excellent and continuously improving service performance as well as ensuring the effective and safe management of the services on a day-to-day basis. You will deputise in the absence of the Pathway Manager in the delivery of the service. The role will have responsibility under Depaul’s commitment to successfully deliver the contracted outcomes. You will manage the service delivery across Cheshire West and Cheshire and the line management of the staff teams.
Key responsibilities include:
· Deputies for the Pathway Manager during periods of his or her absence, in the service delivery including external meetings such as monitoring and contract review meetings with the commissioners.
· Manage the service delivery at the accommodation services and outreach, line managing the staff teams.
· Providing relevant reporting internally and externally, including ensuring all health and safety requirements are completed promptly to comply with Housing Associations and legal obligations of the landlord.
· You will ensure the highest standards of support to young people is provided and that housing management is effective, and you will work to KPI targets in these areas.
· You will be committed to working in and maintaining an environment that supports the safeguarding of young people.
· To communicate effectively both internally and externally, raising the profile and promoting the services within Cheshire West and Chester
· You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.
About You
You will need to have the following skills and experience:
· Significant management experience, including experiencing supervising the work of teams and individuals.
· Experience in sound decision-making processes in a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.
· Experience of safe service delivery to young people at risk.
· Experience in using Risk Assessments and Support Planning.
· Good literacy, numeracy and IT skills
· Experience in operating safeguarding requirements and procedures
· Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
About the Organisation
Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Deputy Manager, Service, Supported Living, Complex Needs, Accommodation Service, Housing, Social Housing, Mental Health, Mental Health Support, Mental Health Support Worker, Mental Health Service, Recovery, Housing Management. #INDSCP
PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation