Counselling Service Team Leader Jobs
At the Canal & River Trust, we believe life’s better by water, and that the waterways we take care of make an important contribution to the health and wellbeing of local communities and economies. We have an extraordinary range of professionals to help bring our waterways to life, including people with the knowledge and skills to deliver high-quality geographic information systems and services.
Working for the Trust we believe passionately that our waterways can play an important role in mitigating the impact of climate change, helping to reduce the levels of greenhouse gas emissions which drive global warming. Our network of canals and river navigations in the hearts of towns and cities are perfectly placed to provide ‘net zero’ solutions & reduce the impact of climate change, as well as providing fantastic green & blue doorstep destination spaces for everyone to enjoy.
The Contactless giving Fundraising Team sits within the wider F2F Fundraising and Individual Giving Team
This important role entails working with the Trusts regional teams as a Team Leader within the wider Face to Face (F2F) fundraising team In this particular instance this role will have a focus on championing our Contactless Giving Workstreams across the regions, with the support of their face to face fundraising colleagues.
They are responsible for delivery of our contactless giving programme and ensuring that they are able to setup a maintain a varied programme of workstreams by sourcing and providing key technology and tools to all of the Trusts regions. You will help drive delivery of the agreed Team and individual targets and KPI’s for the region(s) with a particular focus on Contactless Giving.
This role will work across the regions as a dedicated national support and will be required at times to provide hands on coaching, training and support regionally to drive ongoing engagement and enthusiasm for the programme. They will also support the Regional Face to Face Fundraising Managers to identify and business case potential future opportunities when required.
You will play a significant role in supporting the day to day management of our contactless giving income stream by supporting our F2F Fundraisers, regional colleagues and volunteers, ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis.
Location & coverage
You will be working remotely and should expect to spend more than 50% of your week out on location meeting with your fundraising team across the region.
There is an expectation of working some weekend days at our key regional events, spread over the year and being a part of the weekend Contactless Giving management rota, which denotes working at least one weekend per month.
As a remote worker you will be assigned one of our main hub spaces as as your formal base
Relevant hubs include: Leeds, Ellesmere Port, Burnley.
Working Hours: 37 hours Monday to Friday with occasional weekend & bank holiday working.
The regularity & flexibility of travel will be discussed further at interview stage.
Knowledge, Skills/Qualifications & Experience
Key Accountabilities:
- Work with the Contactless Giving Fundraising Manager to devise robust strategies to achieve weekly & monthly volume and quality based fundraising targets, particular focus on Contactless Giving within the regions, Museums and attractions and our F2F Fundraising teams.
- Develop contactless fundraising techniques with the Contactless Giving Fundraising Manager that improve income generation for the Trust.
- Support the Face to Face fundraising management team with reviews and business casing of future fundraising opportunities for the face to face & regional fundraising programme.
- Ensure management of key contactless giving channels including devices, signage, branded clothing and collateral all contain contactless donation touchpoints across the network.
- Adhere to the IOF and Fundraising Regulator Code of conduct.
- Handle all sensitive and data protected information obtained by donors as confidential and in a safe and secure manner in line with the Trust’s GDPR and Security Procedures.
- Ensure regular Compliance checks and training sessions are delivered to the F2F team and Regional colleagues, particualrly around Contactless Giving.
- Clear, regular and timely communication with the Team and all members of the senior management team.
- Nurture and maintain positive relationships with regional colleagues to support delivery of F2F fundraising priorities, engagement and training; particularly contactless giving programme.
- Coach and mentor team members in the region and support the maintenance of performance targets and improvements where needed.
- Ensure that all data input and insight reporting is maintained for the benefit of the team including key systems such as CRM, Evergiving and other fundraising platforms and technologies.
- Support operational processes for managing equipment, managing suppliers, regulatory compliance and complaints management.
Skills, knowledge & experience:
Practical:
- Demonstrable communication and interpersonal skills, ability to motivate and inspire people.
- Customer service experience is desirable.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Knowledge in fundraising is desirable but not essential
- Support for the Canal & River Trust’s aims and vision.
- Passion for the waterways, canals and blue spaces is desirable but in no way essential.
- Enthusiasm for keeping our local waterways attractive and safe for all to enjoy now and in the future.
- Drivers license is essential.
General:
- Excellent communication skills.
- Excellent interpersonal skills
- Highly self-motivated and hard working.
- Ability to work to and self-manage targets.
- Ability to adapt to working in varying locations and demonstrate flexibility.
- Confident with MS Office applications and quick learner at using a range of digital platforms.
- Understanding of GDPR and handling data sensitively
We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What We Offer
In addition to your salary of £32,000 + Car Cash Allowance, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits=:
- 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
- Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working.
- Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc.
- Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters.
- Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme.
- 2 days paid volunteering leave, volunteering for local community project work.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.
All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.
When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.
TLC: Talk, Listen, Change is a non-profit organisation with a 40-year history, driven by the belief that safe, healthy and happy relationships are the bedrock of emotional well-being. We are counsellors, therapists, mediators, support workers and volunteers. Together, we deliver essential domestic abuse, therapeutic well-being and mediation services to communities nationwide. Now, we aim to extend our services to even more people and plan to launch new initiatives to reach underserved communities. Are you a passionate and resilient Services Director? Can you help us shape and implement these future plans?
Job Purpose
You’ll lead and develop the delivery of all our Therapeutic Wellbeing, Domestic Abuse and Mediation services, ensuring the high performance of services and a commitment to listening to the voice of those we serve.
Your role will be crucial in fostering a culture of continuous improvement where every team member is empowered to contribute to our growth.
You’ll be the face of TLC at meetings relating to existing service delivery, playing a crucial role as a passionate advocate for relationship support.
With a strategic and commercial eye on the future of all our services, you’ll play a key role in developing a growth mindset throughout the team, influencing our strategic direction.
Our ideal candidate
- Passionate about the need for high quality, impactful services
- Committed to our values of safe, authentic and person-centred support
- An inspiring leader with charity experience
- A generous collaborator
- An excellent communicator
- Keen to develop professionally and personally
TLC: Talk Listen Change is committed to creating a diverse leadership team and positively encourages applications from people who are a from a global majority ethnicity and from all genders.
What’s in it for you
- The opportunity to bring positive change to the lives of adults, children and families.
- An exciting, pivotal and influential role.
- The opportunity to be a key member of TLC Executive Leadership Team and internal lead for Board Services Committee.
- The opportunity to lead all our charitable services including domestic abuse, therapeutic wellbeing and mediation plus others in the future.
- The chance to play a pivotal role in developing our UK-wide service reach.
- Flexible working arrangements, working in whichever way helps you to perform at your best.
- 25 days annual leave plus bank holidays and 3 additional days between Christmas and New Year.
- Day off for Birthday, after completion of probation, Wellbeing Day and Volunteering Day.
We believe in fostering a work environment that supports flexibility and productivity. We understand that everyone has unique needs and responsibilities, and we are committed to accommodating flexible working arrangements to help our team members perform at their best. Whether you need to adjust your hours, work remotely, or explore other flexible options, we are open to discussing and accommodating your requests. Join us and experience a workplace that values your individual work style and well-being.
Please note this post is subject to a DBS check.
The client requests no contact from agencies or media sales.
Job Title: Time To Shine Leader
Closing date: 23.59pm on 31 October 2024
Interviews From 8 November 2024
Reports to: CEO The Ubele Initiative
Location: Min 2 days per week based in North London office, home working available for max 3 days a week
Pay: £25,642.50 gross per annum
Type of Contract Fixed term for one year
Annual Leave Entitlement: 28 days’ annual leave, including UK bank holidays.
Pension: 3% employer pension contribution on eligible earnings.
Background The Ubele Initiative was established in 2014 as an African Diaspora led intergenerational social enterprise. Our mission is helping to build more sustainable black and racially minoritized communities across the UK. Ubele is unique in that it was built from bottom-up and is intentionally an intergenerational organisation. Over the past few years, we have designed and delivered a wide range of local, regional, national, and international initiatives which seek to create and build community wealth. We support black and racially minoritized community led organisations and groups with their community assets (physical space, organisations, and people). We use social action, community enterprise development, participatory learning & skills development, and next generation leadership initiatives.
About The Role As the Time to Shine (T2S) leader you will make a direct contribution to two key areas of work: our intergenerational leadership programmes and our approaches to capturing and recording our social impact measurements. In order to meet the criteria for the T2S programme we are seeking candidates who are unemployed or underemployed. This role is designed to be an entry level role and therefore we recognise that candidates may have limited work experience but can have a wealth of experience from other activities and we would love to hear about how those skills can transfer to this role. If you don’t tick every box in this document don’t let that hold you back from applying if you feel you fulfil most of the criteria.
The T2S leader will be introduced to and have the opportunity to practice using innovative approaches to leadership development, processes and models which support Black women’s and young women’s growth and confidence building as community leaders. This experience will support your own personal development and professional understanding of some of the approaches that can be used to support leadership capability building in our sector. You will add much needed organisational capacity to both areas of work enabling us to further build our emerging body of intergenerational work for which we aim to create a model. You will also help us to bring our data to life and for our social impact outcomes to reach a much wider audience than in the past three years through, for example, being supported to develop skills in storytelling, case studies, videography, vlogs and via our social media platforms.
Main duties and responsibilities
Leadership Development
• Programme co-design and supporting implementation: Develop and implement leadership development programmes tailored to the needs of Black women. This involves co-creating curricula that address both personal and professional growth, ensuring they are inclusive, empowering, and effective.
• Mentorship Strategies: Contribute to the design and implementation of mentorship initiatives that foster intergenerational connections. These strategies should help promote the transfer of knowledge, skills, and experience between seasoned and emerging leaders, supporting holistic leadership development.
• Support the design and co-ordination of a national Women of Colour Leadership Summit – April 2025 • Stakeholder Collaboration: Work closely with internal and external stakeholders to identify leadership development needs and opportunities. Social Impact Measurement
• Data Collection and Analysis: Contribute to refining and enhancing our data collection methodologies to ensure accurate measurement of programme effectiveness. Supporting the development of robust systems for capturing relevant data and analysing results.
• Learning and then implementing creative data collection methods and processes to enhance reach and engagement
• Impact Reporting: Contribute to creating and maintaining impact reports that communicate the outcomes and value of our programmes. Reports should be clear, compelling, and supported by data, highlighting the achievements and areas for improvement.
• Programme Evaluation: contribute to using data insights to inform programmatic adjustments and strategic decisions. Regularly evaluate programme performance and suggest improvements based on findings to enhance overall effectiveness and efficiency. General
• To attend and participate in internal and external meetings including staff meetings and meetings with key stakeholders. • To attend relevant training to fulfil the requirements of the job.
• To undertake other duties which may from time to time be required and which are appropriate to the responsibilities of the post.
• Ensure that The Ubele initiative internal policies and procedures are followed through in all areas of work. They will also treat with confidentiality any information that could be deemed as personal, private, or sensitive and comply with the organisations GDPR and Safeguarding requirements. Person Specification Experience:
• Some exposure to leadership development or programme management through internships, volunteering, or coursework.
• An interest in learning how to design and implement leadership programmes.
• Basic familiarity with data collection and understanding programme outcomes. Skills:
• Foundational analytical skills with a willingness to learn more about data analysis and reporting.
• Good communication and interpersonal skills, eager to engage with diverse groups and learn how to support effective leadership.
• An open-minded approach, ready to contribute ideas and learn about strategic thinking. Commitment:
• A strong interest in supporting the leadership and development of Black women.
• A developing understanding of the unique challenges and opportunities in this area.
Reporting: The T2S Leader will report directly to the Yvonne Field. Engagement will include regular meetings to review progress, set priorities, and address any challenges. Check-ins and periodic performance reviews will also be part of the role to ensure alignment with organisational goals and provide ongoing support.
We can offer: The Ubele Initiative fosters a caring intergenerational creative and flexible work environment that promotes collaboration, team wellbeing, respect, and professional development.
Salary £25,642.50 gross per annum
Weekly hours 37.5 hours per week.
Pension After successful completion of probation, employees are auto enrolled on the Ubele workplace pension scheme dependant on eligibility.
Holidays 20 days annual leave and 8 UK bank holidays for full time employees, pro-rated for part time.
Flexible Working Location We are open to applications from candidates across the UK that are willing to travel regularly. to our London office based in North London. We currently operate a 2 days per week office minimum for full time staff with Thursdays being the anchor day where all staff should attend the office.
Learning Ubele encourages professional development as a part of our culture and values. Ubele provides, opportunities for training in mental health and first aid, collaboration, and mentorship. Ubele hosts away days, annual retreat, local and international courses, learning sessions and social events.
Support
Access to Bright Wellbeing 24hr advice line and counselling service.
Access to Health Assured App
Access to Bright Safe Health & Safety management software and a variety of training courses.
How to apply: Instead of a traditional cover letter, please share your CV and answers to the following. questions in 1-2 A4 pages:
1. What excites you most about this role? How would it benefit your long-term personal goals?
2. Addressing the points in the person specification what makes you a good candidate for this role?
3. Please outline any past experiences that demonstrate your skills in the key responsibilities, giving examples where possible.
Please include “Time to Shine Leader” in the subject line. Applicants must be legally eligible to work in the UK. The deadline for applications is 31 October 2024. Interviews will be held from 8 November 2024. You can also choose to submit an Equality and Diversity Monitoring Form which is optional and anonymous. The selection committee will not have access to these forms during the recruitment process.
The Ubele Initiative CIC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We particularly encourage applications from communities that have historically been excluded from philanthropy and from underrepresented groups including candidates who are LGBTQ+, from Black and racially-minoritised communities, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.
Please notify us if you require any reasonable adjustments to be made to the recruitment process by sending an email with your request. The job description is a broad picture of the post at the time of preparation. It should not be seen as an exhaustive list of all possible duties and will be subject to review from time to time. The post holder may be required to undertake such other duties as may be required. This vacancy may be closed early if sufficient applications have been submitted. It is our policy to review all applications within two weeks of the stated closing date. All candidates will be informed of the outcome of their application.
The client requests no contact from agencies or media sales.
Salary: up to £32,000 per annum plus generous benefits
Contract: Full time, 12 months fixed-term contract
Location: Victoria, London (hybrid working with one to three days in the office each week)
Closing date: at 12 noon, Thursday 31 October 2024
Interviews: week commencing 18 November 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.
In this role, you will play a pivotal part in supporting the communications directorate across a range of disciplines for organisational outputs and initiatives. Your primary focus will be on showcasing our policy work through digital and traditional channels, helping to plan, create and execute effective, engaging and impactful communications activity. You will also support corporate and internal communications projects and outputs.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team.
You must be eligible to work in the UK to apply for this vacancy. NHS Providers is not able to offer visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Family Support Worker, you will work in close partnership with families and school staff to deliver a programme of casework to promote and improve educational outcomes for the children we support.
You will also focus your support to help improve attendance, punctuality, engagement in learning, improved behaviour in school and the local community as well as improving social and emotional regulation and well-being.
You will have excellent relationship-building and communication skills with a proven ability to communicate with a wide group of people.
You’ll have previous experience of:
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working and engaging with parents, carers or guardians, children or individuals through individual and/or group-based support
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working in an educational or outreach environment
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working effectively with social and emotional factors affecting a child’s capacity to learn
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Delivering family support
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working with families from diverse communities
To view the job description please click here.
We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view our EDI & Wellbeing initiatives document which you can find here.
As an employer, we offer:
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Perkbox membership
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Employee assistance programme
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Life assurance
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Pension scheme
School-Home Support takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practices. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WHAG is a leading charity delivering quality support services to vulnerable homeless women, young parents and women men and their families who are affected by domestic abuse, across the of North West England. Improving the safety and life opportunities of the people who use our services and supporting them in their recovery.
We support the people we work with to overcome the experiences they have had. We empower them to build up the skills and resources they need to take control of their own lives, access a tenancy of their own and maintain a quality of life in the long term. We give them the information they need to make positive choices about their futures.
As well as delivering courses to our staff WHAG delivers Healthy relationship training to employers and schools to assist in the education and prevention of Domestic abuse.
Our Vision - To support and empower vulnerable women and those affected by domestic abuse.
Our Mission - End Domestic Abuse, Homelessness, and relationship breakdown.
Our Values - Empowerment, Choice, Change, Strength
Guiding Principles - Our guiding principles help define how we will act at all times through the development and delivery of WHAG in the future.
Please provide a cover letter explaining how you meet the person's specification
The client requests no contact from agencies or media sales.
- Lead, manage, and support a team to deliver outstanding services to vulnerable groups.
- Drive a positive and inclusive culture, fostering continuous professional development.
- Oversee service delivery, ensuring compliance with relevant policies and procedures.
- Monitor team performance, implementing strategies for improvement where needed.
- Develop strong relationships with external partners and stakeholders to enhance service provision.
Salary: £28,429.44 rising to £29,568.24 in year two
Place of work: L'Arche Ipswich Community Houses, Ipswich, IP1 3QU
Contract type: Permanent
Closing date: 30 October, 11:59pm
Are you an experienced social care leader looking for a rewarding role in a values-driven community? Join L'Arche Ipswich, an 'Outstanding' CQC-rated supported living service, as a Team Leader / Care Manager. Lead a dedicated team supporting adults with learning disabilities to live independent, fulfilling lives within our diverse, inclusive community. With a unique spiritual ethos and commitment to high-quality, person-centred care, L'Arche Ipswich offers an enriching career path where you can make a real difference.
Main purpose of the role:
Are you a qualified and experienced social care Team Leader looking for a new and exciting challenge?
We are looking for an experienced and enthusiastic Team Leader for our supported living service in Ipswich, Suffolk. Someone who will go above and beyond to make life amazing for our service users and our enthusiastic and professional support workers. Our Charity supports 13 adults with learning disabilities/autism to lead fulfilling and independent lives whilst being active members of the community.
As our Team Leader, you will be responsible for:
- Creating and managing monthly rotas
- Supporting and supervising assistants
- Organising and leading weekly team meetings
- Inducting new starters into their role and completing competency observations
- Overseeing reporting such as medication records, health and safety, and quality assurance
- Leading on the planning and facilitating community events
- Working as part of the senior leadership team to maintain a high quality of care
About you:
- Well-organised, IT literate and adept at allocating and delegating work appropriately.
- Proven ability to guide, support and teach the essential skills of supporting people with learning disabilities/autism.
- A clear understanding of care planning processes.
- 1 or more years’ experience as a Team Leader working with adults with learning disabilities.
- NVQ Level 3 in health and social care.
- Experience in, or be willing to learn, digital care planning programmes.
- Up to date knowledge of CQC regulations with the ability to apply them in a care setting.
- Natural ability to help make the lives of others more fulfilling.
- Supportive of the identity, mission and values of L'Arche and enthusiastic about working within a community organisation rated Outstanding by the CQC.
About us
L'Arche Ipswich is an Excellent CQC rated supported living service that provides individualised and proactive support to enable individuals to become as independent as possible within the community. The service comprises of two beautiful houses set in spacious grounds designed to meet a variety of individual needs and preferences.
L'Arche Ipswich is more than just a service provider; we are a diverse, inclusive community of 30+ people with and without learning disabilities who live, work and celebrate together. Our aim is to provide a place of belonging to help people with learning disabilities live independent yet connected lives.
Alongside our regulated person-centred support, we also have a strong spiritual ethos within the organisation, maintaining close meaningful working relationships with our service users, their families, and those living outside of the immediate community L'Arche Ipswich community. Attendance to festivals, weekend breaks, community gatherings and birthday celebrations are a consistent tradition for all of us that brings everyone together on a regular basis.
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Joining shared meals since cooking and having a meal together is what we are all about
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
The interview process will include a visit to the community to meet a panel of people with learning disabilities and an in-person interview.
A full job description and person specification can be found in the Recruitment Pack.
The closing date is midnight on Wednesday, 30 October 2024.
The interview process will include a visit to the community to meet a panel of people with learning disabilities and an in-person interview.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
You may have experience in the following roles: Supported Living Manager, Learning Disability Team Leader, Autism Support Manager, Care Team Manager, Residential Home Manager, Registered Manager, Support Manager, Service Manager, Deputy Care Manager, Learning Disability Service Manager, etc.
REF-217 188
Our inclusive communities challenge people to think differently about disability
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Do you love working with people?
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Are you passionate about excellent supporter care?
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Would you like to lead a team in a collaborative and creative department?
BMS is looking for a dynamic individual to lead our Supporter Services team and set the standards for excellent supporter care. In this role, you will manage a team of four, who receive and process donations, and help supporters with database changes, resource orders and general enquiries.
About you: The successful candidate will have excellent interpersonal skills and will thrive in a customer service environment. You will have experience of leading teams. We are looking for someone who can demonstrate they can set and monitor performance standards and continuously improve processes and systems. You don’t need to have any financial qualifications but need to be willing and ready to learn about databases and financial systems.
About us: BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.
Why this role matters: This is an important role because you will be on the front line of building relationships and thanking our wonderful churches and supporters. You will be proactive in looking at ways to improve and deliver better care.
If you want to use your skills and qualities to lead and inspire a team and make a global impact, we want to hear from you.
If you would like to discuss this role further, please feel free to contact Geneve Neil, Operations and Resources Team Leader.
BMS World Mission mobilises people, resources and skills across the Global Church to share the good news of Jesus and practical hope they’re need
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You have significant experience of individual client work with adults/young people in an addictions or social care setting. You also have knowledge of drugs, alcohol, and health-related issues, and the interventions that are effective in supporting behaviour change. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Substance Misuse Team Leader.
Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. Right now, we’re looking for someone like you to join our NGAGE Young People’s Service in Northampton. NGAGE is an early intervention drug and alcohol service for young people aged 10-18 and we provide information, education, advice, and support to young people concerning drug and alcohol use.
As Team Leader you will ensure good clinical practice and ensure the service operates within policy and statutory requirements. You will also provide induction, supervision, coaching and work and development reviews. In addition, you will:
- Deal with performance management issues
- Assist in the recruitment of team members and volunteers
- Develop and maintain effective liaison with commissioners and service providers
- Manage the budget for the service, ensuring appropriate recording and data reporting
- Actively promote Aquarius’ values and mission.
Ideally you have:
- A professional qualification in health/social care, youth and community work, (e.g. NVQ Level 4 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).
- Proven experience of working in the substance misuse field and a commitment to complete further training as required
- Knowledge of drugs, alcohol and health-related issues, including interventions that are effective in supporting behaviour change
- Experience of staff supervision/management/training and demonstrable skills in partnership working (including voluntary and statutory services)
- A good understanding of safeguarding
- Good IT skills and a flexible can-do, person-centred approach.
In return, you can expect some great benefits, including 32 days' holiday, contributory pension scheme, employee assistance programme and childcare vouchers, plus exceptional professional development and training opportunities.
This permanent full-time role requires the post holder to work 37 hours per week.
We are committed to increasing our diversity and we welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Support Officer
Reporting to: Supporter Care Manager
Hours of work: 37.5 hours per week
Salary: £28,000 - £32,000 per annum
Closing Date: 24 October 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.
The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.
The role supports the wider Fundraising team and fundraising activities across eleven income streams.
As Fundraising Supporter Officer, you will:
- Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
- Thank donors appropriately, liaising with Fundraising Managers as needed.
- Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
- Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Support and attend fundraising events, occasionally outside of normal working hours.
- Work in a hybrid model of some days in the office and others from home.
Experience, knowledge and skills desired:
- A desire to represent the client charity with enthusiasm, professionalism and authenticity.
- A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
- Excellent verbal and written communication skills.
- Excellent attention to detail.
- Experience in processing income and handling of monies securely.
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Demonstratable experience of good organisational skills.
- Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
- A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
- Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
Company benefits
- Annual leave 25 days plus bank holidays
- Standard Life pension scheme with Company contributions starting at 3%
- Non-contributory life assurance scheme
- Compton professional development and mentoring opportunities
- Employee Assistance Programme – offering free 24/7 support + counselling and advice
The client requests no contact from agencies or media sales.
Who we are:
Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.
How this role fits into the vision and objectives of Causeway
We're looking for an engaging manager with excellent communication skills and the ability to network, to lead our Bright future project.
Bright Future Co-op is a national initiative developed by Causeway, but which is now an independent co-operative that aims to fast-track survivors of modern slavery into high quality employment. Causeway sits centrally within the co-operative and manages the employer and survivor matching service
Responsibilities:
- On boarding and training new Business and Charity Members
- Being the main point of contact for all Members. Regularly communicating with them via meetings and bulletins, in order to match candidates to placements
- Completing monthly reports for the Bright Future Board
- Line managing Bright Future Placement and Partnership Officer
- Working together with the Bright Future Administrator to successfully match candidate to placements
- Maintaining and adapting processes according to the development of programme e.g. referral process
- Traveling to new potential sites which are interested in hosting placements in order to review suitability of site for placements
- Attending board meetings (these can on occasion take place after 5pm)
- Delivering presentations on Bright Future activity to the Board and to Bright Future Members at quarterly summit meetings and AGM.
- To take responsibility for developing policies and procedures of Bright Future and ensuring that they are adhered to.
- To deliver on boards objectives.
- To bring in revenue to Bright Future by delivering sales pitches to potential new business members. This will involve negotiating with senior business leaders.
- To on board new referral members by selling the programme and how it will benefit their client base.
- This will involve liaising with senior charity leaders.
- To line manage the Bright Future Administrator, lead team meetings and complete supervisions and appraisals.
- To organise quarterly summit meetings, and to arrange for survivors, businesses and charities to participate.
- To interview participants at quarterly summit meetings.
- Negotiation with the Bright Future Board.
- Responding to complaints and navigating failed placements with business and charity members.
Any other duties that are commensurate with the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want a job where you can really make a difference? Do you enjoy working with people?
We currently have an exciting opportunity to join the Carers Information Service as an Advice and Assessment Worker.
The Carers Information Service was established in 1997 and is part of the John Whitgift Foundation. We are a small, friendly team dedicated to providing free advice, information and support to carers in Croydon.
Offering a wide range of services including health and wellbeing activities, carer's assessments, respite care, bereavement support, digital and printed publications, meeting room hire and much more. We are supported by Croydon Council and work closely with colleagues across the borough from the voluntary and community sector, NHS, and local authority.
As an Advice and Assessment Worker your main responsibilities will be to carry out Carer’s Assessments, giving advice, information and support to adult carers who are looking after a relative, partner, friend or neighbour of someone who needs help due to illness, disability, or old age.
The ability to work well in a team is essential!
This role is for 35 hours per week.
As a Croydon Good Employer, we are recognised for ensuring our employees are paid a fair wage, for the support we provide to the local community, and the creation of job opportunities.
All our staff benefit from a competitive remuneration package, including:
- 25 days holiday plus bank holidays
- Membership of a generous money purchase pension scheme for all support staff that includes 3 x salary life assurance cover.
- Free access to an employee discount Club, which offers discounted rates on a range of products and services, including insurance, holidays and travel, fashion and retail
- Membership of the Bupa cash plan scheme, which gives financial support towards the cost of optical, dental, and medical costs as well as a free 24 hour advice line for all staff
- A range of family-friendly benefits including, enhanced maternity pay and childcare vouchers
- Season ticket loan
Closing date: 6 November 2024
Interviews will take place on Monday 11th and Tuesday 12th November.
However, applications will be reviewed daily, and interviews can occur at any stage after applications are received so we invite interested candidates to apply as soon as possible. We reserve the right to close this vacancy at any time.
The client requests no contact from agencies or media sales.
Enquiries Officer
Full time, Fixed Term Contract – 9 months
£31,525 to £34,306 per annum plus pension, medical and dental insurance
25 days holiday (plus 3 additional days to be taken between Christmas and New Year)
4pm finish on Fridays
Central London location (Covent Garden) – hybrid working available after induction
REPORTS TO
Enquiries Team Leader
OVERVIEW
The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.
You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.
Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.
The team is based in our central London office on the edge of Covent Garden, with hybrid working available
Please note this job is subject to a basic DBS check.
MAIN DUTIES
· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity
· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
· To accurately record details of enquiries on the grants system
· To process small grants to enable applicants to access medical consultations and Mental Health Assessments
· To signpost applicants to other sources of advice as appropriate
· To work effectively as part of the team, collaborating and supporting colleagues
· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts
PERSON SPECIFICATION
Essential
· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
· Excellent customer service skills
· Polite and calm telephone manner
· Ability to tailor communication to suit audience
· Ability to diffuse high-emotion calls
· Able to quickly establish rapport
· Strong written skills – ability to communicate in a clear and concise manner
· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
· Ability to work well under pressure
· Organisation and effectiveness
· Prioritisation
· Meeting deadlines
· Attention to detail
· Team working
· Ability and willingness to put the team first
· Supporting and collaborating with colleagues
· Build and maintain effective working relationships
· IT, particularly MS Office applications
Desirable
· Experience of working on an advice line, helpline, contact centre or similar
· Previous customer-facing role
· Working within an advisory role
· Experience of working alongside volunteers.
· Administration
HOW TO APPLY
Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification
The client requests no contact from agencies or media sales.
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?
Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Nightlight Team Leader - Crisis House
Reference Number: 241
Salary scale: £28,000 - £30,000 per annum
Reports to: Nightlight Crisis Service Manager
Contract: Permanent
Hours: 37.5 hours per week (Full time)
Work pattern: 5 out of 7 days (Early, Late and Night 8 Hour Shifts)
Working base: Hemel Crisis House, Hemel Hempstead
Could you be a key member of the NightLight management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Service?
About Us
Hertfordshire Mind Network has been providing innovative mental health services in the county since 1970. As an independent local charity federated to national Mind, we are dedicated to making a real difference in our community.
About the Role
The Crisis Centre is one of the 5 crisis services under our Nightlight brand we provide to residents in Hertfordshire:
- Crisis Centre – 24/7, 365 days a year
- Crisis Helpline – 365 days a year, 7pm to 1am
- Crisis Cafes providing drop in support – 365 days a year, 7pm to 1am
- Daylight – short term, outreach support
- A&E Crisis Support in Watford and Lister Hospitals (in partnership with Mid Herts Mind)
This role is leading a team of coordinators and support workers to provide excellent support within a small 4 bed crisis centre in Hemel Hempstead, which is a short stay provision, usually 3 or 4 nights, to provide;
- emotional support
- support to develop coping strategies, support plans and safety plans
- ensuring robust discharge plans in place for on-going support
Key Accountabilities
- On occasion, provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
- Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
- Liaise with statutory agencies to ensure appropriate intervention is obtained.
- Organising a rota to ensure appropriate service cover is in place at all times across the Nightlight Crisis Centre provision.
- Contribute to an on-call service, on rotational basis, usually every 8 weeks, taking calls outside of 9am to 5pm Monday to Friday providing staff support.
- Representing Nightlight and wider HMN at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile.
- Manage budgets, expenses, payroll as well as facilities needed for the centre
- Supporting the Crisis manager with developing and ensuring ongoing positive relationship with external NHS, local authority and emergency services including Crisis Resolution Home Treatment Teams, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc.
- Provide management support to Crisis Centre Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
- Eligibility for blue light card.
Closing date for applications is 8th November 2024.
Interviews will be held on 13th November 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.