Corporate Jobs
JOB PURPOSE
UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.
Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees.
You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.
The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.
We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.
WHO WE ARE AND WHAT WE DO
United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.
Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.
Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.
DIVERSITY, EQUITY, INCLUSION AND BELONGING
We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.
UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion.
We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.
ROLE RESPONSIBILITIES
- Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
- Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
- Develop, implement, and maintain Supporter Care Policies and Guidelines.
- Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
- Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
- Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
- Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
- Work closely with Communications in responding to reputational or issues-based queries.
- Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
- Champion Supporter Care best practices across the organisation.
- Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
- Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
- Share supporter feedback with the wider team to promote a supporter focussed organisation.
- Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
- Lead and/or support on in-person and online events to deepen supporter care as required.
- Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
- Provide colleagues with Supporter Care training and resources.
- Support the Senior Database Manager with annual planning and budgeting.
The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.
PERSONAL ATTRIBUTES AND EXPERIENCE
Essential Experience
- Experience of managing or working with a fulfilment agency to deliver excellent customer service.
- Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
- Experience using Salesforce or similar CRM products/fundraising databases.
Essential Skills/Knowledge
- Ability to prioritise multiple tasks within a collaborative team environment.
- Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
- Strong written and verbal communication and interpersonal skills.
- Demonstrates patience, empathy, and understanding.
- Attention to detail.
- An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
- Proficient in Microsoft Office Suite.
Desirable Skills/Experience
- Experience of or interest in the charity sector, in particular humanitarian response/international development.
- Line management.
- Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.
WHY JOIN UNITED KINGDOM FOR UNHCR?
You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.
What else?
Wellbeing
- 28 days’ leave per annum plus bank holidays.
- Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
- Access to 100s of perks with discounts on everyday purchases.
- Office wellness perks.
- Discount on gym memberships.
- Hybrid and Flexible Working.
- Staff socials.
Financial
- Pension scheme with an employer contribution of 8%.
- Non-contributory group life assurance scheme
- Non-contributory Income protection scheme.
- One-off contribution towards homeworking set up.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Enhanced sick pay scheme.
Development
- Comprehensive training and continuing development opportunities.
- Individual training budget.
HOW TO APPLY
If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.
Closing date: 9am, Monday 2nd December 2024
Interviews date: Week commencing 9th December 2024
If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.
United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency
We stand with refugees – will you join us?
The client requests no contact from agencies or media sales.
Robertson Bell is pleased to once again be supporting the NSPCC, this time in their search for a Finance Business Partner to join their high-performing team on a permanent basis. NSPCC are the UK’s leading children’s charity who believe that every childhood is worth fighting for. They have been looking out for children for over 100 years, to protect them and prevent abuse.
The Finance Business Partner will report into the Senior Finance Business Partner and provide Directorate and departmental support in achieving financial and operational objectives. They will provide high-quality financial management and advice, and comprehensive reporting and analysis. The postholder will be responsible for completing budgets and quarterly forecasts, financial modelling, management reporting and analysis, as well as routine month-end activities.
The organisation
From their campaigns to their services, the NSPCC strive to make a difference in everything they do. They work with schools, provide support and advice for families and deliver therapeutic services. They undertake ground-breaking research, campaign for change, and run two free helplines providing support and advice: Childline (for children and young people) and Helpline (for adults seeking advice). Between 2016 and 2021, they helped make 6.6 million children safer from abuse - but they won’t stop until they stop child abuse and neglect altogether.
The key duties of this Finance Business Partner are as follows:
- Business partner with Directorate budget holders to develop an in-depth knowledge of their area.
- Work with colleagues across Directorates as a trusted partner delivering a high-quality financial service.
- Work with budget holders in the preparation of Directorate income and expenditure budgets and quarterly forecasts.
- Review and consolidate budget and forecast information received from teams, conducting subsequent review and challenge of the results with budget holders.
- Complete commentary and bridge analysis, feeding into comprehensive management information packs.
- Complete month-end journals, FTE analysis, and monitor Directorate financial results against budget and forecast.
- Prepare comprehensive and timely period-end written commentary for management accounts.
- Ensure all year-end reporting requirements are completed.
The successful candidate will have:
- Achieved their full accountancy qualification.
- Have extensive experience of working within a management accounts or business partnering function, of a complex organisation.
- Ability to analyse numbers critically and extract and interpret pertinent information for management information purposes.
- Experience in production and monitoring of stakeholder budgeting and forecasting cycles and delivery of associated financial management reporting.
- Ability to understand a wide range of stakeholder needs and adapt approach where necessary.
- Excellent written and verbal communication skills.
- Strong influencing skills with experience in challenging financial results.
By joining their team, you will have an opportunity to work for an influential organisation at the forefront of child protection.
This role will officially be based out of their offices near Liverpool Street, with Tuesday & Wednesday required to be worked from the office, and the rest from home. Applications are being reviewed daily, so submit your CV for consideration ASAP to ensure you don’t miss out!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fantastic opportunity has arisen within our award winning fundraising team, to join us as a Regional Fundraiser.
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and woman, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home.
We’re looking for an ambitious, experienced, target driven relationship fundraiser to join our fast paced team. You will have experience of proactively seeking new relationships and partnerships and the ability to develop sustainable, long term relationships with donors, staff, partners and volunteers.
To be successful in this role you will:
- Have previous experience in income generation and lead and inspiring networks in order to generate long term income and awareness for the charity
- Be self-motivated, independent, and target-driven
- Possess a natural confidence in talking to people and encouraging their support.
- Have excellent communication and relationship building skills - be friendly, approachable, inspiring and engaging
- Full clean driving license, with access to a car
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Flexible and hybrid working to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Enhanced Maternity Pay
- Free flu jabs
- Cycle to work scheme
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to education and professional development
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
The closing date for applications is Thursday 28th November with interview dates being held on the week beginning 2nd December at our Head Office - 5 Rowchester Court, Whittal Street, Birmingham B4 6DH.
Please let us know why you would like the role and why you would like to work for our Charity.
The client requests no contact from agencies or media sales.
Robertson Bell are working on behalf of The King’s Trust to recruit to a Treasury Manager position on a permanent basis. At The King’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing. We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn.
The role of the Treasury Accountant is to ensure the effective management of the Trust's cash and investments and timely and accurate maintenance of the ledger. The role is expected to ensure that the treasury reconciliations are updated on a regular basis, manage the issue and governance of cash and procurement cards and assist the Head of Financial Operations in the stewardship of our cash and investment balances.
Key Responsibilities:
- Oversee the management, monitoring, and reporting of the Trust’s financial instruments, driving optimal performance and security.
- Act as the key liaison for internal stakeholders and Banking institutions, expertly managing transfers, investments, credit facilities, and account structures.
- Maintain and improve the bank mandates and user access framework, ensuring compliance and efficiency.
- Collaborate with the finance governance team to strengthen fraud prevention and monetary risk controls.
- Record and manage treasury transactions in the ledgers, upholding the highest standards of financial accuracy.
- Lead the monthly reconciliation of treasury codes, swiftly resolving issues and mitigating risks to maintain financial stability.
- Manage month-end treasury operations, delivering insightful reports that guide strategic decision-making.
- Provide in-depth working capital analysis, enabling senior stakeholders to optimise cash planning and maximise fund returns.
- Develop and deliver comprehensive cashflow reports and forecasts for Trustees and other key stakeholders.
- Partner with the Transactions Manager to enforce robust financial controls and oversee effective cash management training to enhance the organisation's control culture.
The successful candidate will:
- Be a qualified Accountant, part-qualified or qualified by experience.
- Have excellent interpersonal and communication skills in order to effectively produce information for financial stakeholders across the Trust.
- Be an experienced treasury and accounting professional who can confidently monitor cashflow, lead in liquidity reporting and forecasting, and manage working capital and analysis.
- Have experience working with banks, bank accounts, purchase ledger and procurement teams to promote effective and strong relationships.
The successful candidate will be based in their Birmingham office, requiring you to go into the office three days per week. You will also benefit from a fantastic holiday package, including 30 days annual leave, plus bank holidays and closure over Christmas and New Year.
Applications will be under constant review before the closing date so please submit your application to our agent Robertson Bell. Apply now to be considered!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about shaping the future of education and family support? Ready to make a real impact on children’s lives? SHS is on the lookout for a Policy and Campaigns Executive to help us create lasting change by ensuring every child gets the education they deserve.
About the Role:
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Salary: £31,094 - £33,439 (depending on experience)
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Location: Flexible – a mix of remote work and office presence in East London
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Hours: Full-time, permanent. Part-time hours are possible for the right candidate.
With nearly 1 in 5 children missing enough school to damage their education and future life chances, school attendance has become one of the biggest challenges facing the new government.
As a Policy and Campaigns Executive, you will collaborate with our Policy and Engagement team, crafting policy briefings, building campaigns and organising events to influence policy makers and opinion formers about the best way to break the barriers of low school attendance and poor educational outcomes.
Ideal Candidate: This role is perfect for someone with experience in policy and public affairs who’s ready to elevate their career. If you have experience working with MPs, charities, or think tanks and are familiar with the Westminster political landscape, we would love to hear from you.
Key Qualities and Experience:
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Strong policy writing skills
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Experience in political engagement and identifying opportunities for impactful change.
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Knowledge of the education sector is desirable but a passion for fostering equal opportunities for all children is a must
Benefits:
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28 days’ holiday
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Pension and life assurance
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Access to an Employee Assistance Programme
Bring your skills, drive, and commitment to SHS, and join us in making a real difference in children’s lives
The client requests no contact from agencies or media sales.
The Friends of Conquest Hospital CIO supports The Conquest Hospital by providing additional equipment and services that directly enhances the health, comfort and wellbeing of patients, their families, and hospital staff. We aim to ensure that patients receive the best level of care, diagnosis and treatment locally. Over the past decade, we have donated items and services totaling over £3.5m.
The General Manager is responsible for the overall management and operation of The Friends of Conquest Hospital, overseeing daily operations and leading the development and implementation of new opportunities for the charity. Reporting to the Board of Trustees, the General Manager will work collaboratively to fulfill the charity’s objectives, driving various fundraising initiatives. This dynamic, hands-on role requires a blend of strong management and operational skills, fundraising capabilities, excellent communication and relationship-building abilities, and a genuine passion for enhancing local healthcare services. You will bring a "can-do" attitude, balancing business as usual with a visionary approach to the charity’s growth and sustainability. Candidates with experience in fundraising are particularly encouraged to apply.
Key Responsibilities:
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Provide strategic leadership and direction in alignment with the Friends goals and values.
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Oversee all aspects of organisational management, including financial stewardship, resource allocation, and risk management.
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Cultivate relationships with donors, partners, and community leaders to support fundraising efforts and drive growth.
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Lead and inspire a dedicated team of staff and volunteers, providing mentorship and support for professional development.
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Foster a culture of collaboration, transparency, and accountability amongst staff, volunteers, and stakeholders.
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Develop and implement strategic plans to enhance the charity's impact and sustainability.
Personal Attributes:
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Inspirational leadership: Capable of motivating and empowering teams, volunteers, and stakeholders.
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Resilient and adaptable: Able to manage challenges and drive innovation in a rapidly changing environment.
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Collaborative: An advocate for teamwork and open communication, working across multiple departments and with diverse groups.
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Visionary: Forward-thinking with the ability to align the charity’s goals with the needs of Conquest Hospital and the local community.
This is an exciting opportunity for an experienced leader to make a lasting impact in the healthcare charity sector, contributing to the wellbeing of patients, families, and staff at The Conquest Hospital.
Additional Information:
- Salary: £35,000
- Hours: 30 hours / 4 days
- Contract: Permanent
- Annual Leave: 20 days per year + statutory holidays
- Staff Pension
- Able and willing to work occasional evenings and weekends.
- Willingness to undergo a DBS check.
- The expectation is that most of the hours will be carried out at the charity’s base at The Conquest Hospital.
Applications
To apply please send your CV and a covering letter (no more than 2 sides of A4). The deadline for applications is 12 noon 18th December 2024. 1st stage interviews will be held week commencing 13th January 2025.
If you have any queries or would like an informal conversation, please contact us by email.
The client requests no contact from agencies or media sales.
Robertson Bell is pleased to be supporting NSPCC in their search for a new Senior Finance Business Partner to join their dynamic team on a permanent basis. NSPCC are the UK’s leading children’s charity who believe that every childhood is worth fighting for. They have been looking out for children for over 100 years, to protect them and prevent abuse.
The Senior Finance Business Partner will report into the Head of Finance Business Partnering and provide leadership to a small operational team. The role is responsible for the delivery of all aspects of operational financial management within each directorate or department it supports. The role will provide high-quality financial management and advice, together with comprehensive reporting and analysis to inform and aid decision making.
The organisation
From their campaigns to their services, the NSPCC strive to make a difference in everything they do. They work with schools, provide support and advice for families and deliver therapeutic services. They undertake ground-breaking research, campaign for change, and run two free helplines providing support and advice: Childline (for children and young people) and Helpline (for adults seeking advice). Between 2016 and 2021, they helped make 6.6 million children safer from abuse - but they won’t stop until they stop child abuse and neglect altogether.
The key duties of this Senior Finance Business Partner are as follows:
- Business partner with the Senior Management Team to develop knowledge of their Directorates.
- Take on a value-added role, acting as a trusted advisor and demonstrating the ability to constructively challenge ideas and plans.
- Be involved in business and planning meetings in partnership with senior leaders.
- Be the finance subject matter expert in the Directorates the role supports, proactively thinking about how decisions would affect the wider organisation and the Directorate, making recommendations as appropriate.
- Produce, collate and ensure timely delivery of accurate budget and forecasts for the areas the role supports, with supporting analysis and commentary.
- Provide timely and accurate advice to budget holders to allow effective management of their budgets, highlighting potential opportunities and risks.
- Ensure the delivery of month end processing and variance analysis.
- Prepare and deliver accurate consolidated financial monthly, quarterly and annual operational performance reporting packs.
- Support the ‘Head of’ in the preparation of financial models for the evaluation of proposed business changes, and subsequent implementation.
- Manage, supervise and develop direct reports, being accountable for the work they produce.
The successful candidate will have:
- Achieved their full accountancy qualification.
- Have extensive experience of working within a management accounts or business partnering function, of a complex organisation.
- Substantial experience in the preparation of financial management information, including the production and monitoring of budgets, forecasts, financial models and delivery of associated reporting, analysis and commentary.
- Strong attention to detail and the ability to analyse numbers critically, extracting pertinent information for management.
- Strong and effective written and verbal communication skills.
- Ideally, knowledge of charity accounting (SORP).
- Experience of managing, developing and motivating staff.
By joining their team, you will have an opportunity to work for an influential organisation at the forefront of child protection.
This role will officially be based out of their offices near Liverpool Street, with Tuesday & Wednesday required to be worked from the office, and the rest from home. Applications are under continuous review, so if you think this role sounds like the right next step for you, please do not delay in applying to ensure you are considered!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts & Foundations Manager
Salary: £35,000 - £40,000 per annum (pro rata for part time).
Location: London EC1Y Office with Hybrid Home Working
Work pattern: 4 – 5 days per week (28 – 35 hours per week)
About MQ Mental Health Research:
MQ is the first major charity funding mental health research. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness.
We champion and fund world-class research to transform the lives of everyone affected by mental illness. By connecting scientists with supporters, together we strive to understand mental health, improve treatments and prevent mental illness. Having recently launched a new 5-year strategy, MQ is at a critical point in its development.
About the Role:
As the Trusts & Foundations Manager you will be responsible for generating income from grant making trusts and foundations.
You will take the lead on seeking out new prospects and nurturing existing relationships to significantly grow income. You will achieve this by researching sources of funding, devising individually tailored applications, maintaining excellent communications with existing and potential donor trusts and foundations, delivering an agreed income target as well as growing funding from these sources.
We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).
Here's a summary of your key responsibilities:
- Proactively identify and research new and pipeline trust, lottery and statutory fundraising opportunities and progress them to application stage.
- Developing the trust and foundation pipeline to generate new income and multiyear grants
- To lead the development of new fundraising proposals for priority fundraising projects, including potential research partnership opportunities where MQ collaborates on a joint bid with another institution
- To carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
- Build long-term relationships with new and prospect trust, lottery and statutory donors, including through meetings, attendance at conferences and events, regular update calls/comms and – when possible – direct face-to-face engagement.
- Report on performance against agreed budgets and targets
- Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ Trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal
About You:
This role is for you if you are an experienced trusts and foundations fundraiser, with good knowledge of the sector. You'll have demonstrable experience of securing five and six figure grants to achieve annual income targets, both through stewarding existing supporters and through researching and cultivating a pipeline of new opportunities.
You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.
We do require someone who is proactive, hardworking and results-orientated.
Essential role requirements include:
- Experience of trusts and foundation fundraising and able to demonstrate continual growth in expertise and results in this area.
- Good understanding of the trusts and foundations fundraising environment and associated processes and different types of grant making bodies.
- Excellent communication skills, including the ability to write concise and inspiring funding applications and to make presentations.
- Creative thinker, with ability to identify funding opportunities and match them with the right trusts.
- Good interpersonal, influencing and relationship-management skills, at all levels.
- Ability to work as part of a team and spot opportunities to grow and develop relationships for the good of the organisation.
You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.
Desirable Skills:
- Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
- Experience of using Monday[dot]com
What We're Offering You:
In return, we offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Benefits
- Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
- Holidays: Annual holiday entitlement of 28 days plus bank holidays.
- Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
- Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
- Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
- Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
- Pension: MQ makes contributions of 5% and employees make contributions of 3%.
- Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
- Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.
We look forward to hearing from you.
Closing date: Saturday 30th November 2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
No agencies please.
Partnership Lead
Job Purpose
The Partnership Lead will play a key role in operationalising and overseeing the support for approximately 34 school hubs across England, contributing to local school improvement. They will also take the lead in operationalising the renewal of all schools across the Challenge Partners network.
Schools within Challenge Partners subscribe annually and join forces in local hubs, spanning England from Cornwall to County Durham. The hub works together over the course of the academic year pulling together a Hub Action Plan, which aims to tackle collectively agreed priorities using funding from Challenge Partners. Challenge Partners hubs provide the local element of our collaborative partnership.
The Partnership Lead will build and manage relationships with a wide range of stakeholders and hold responsibility for ensuring all hubs have everything they need to provide an excellent experience to schools. They will also support the renewal of all schools, through leading excellent Customer Care practices and operationalising the annual retention campaign, working with the Partnership Development Manager. They will work closely with the Partnership Experience Manager and the team of Partnership Coordinators to ensure excellent delivery.
Established in 2011, Challenge Partners is a well-respected nationwide network of practitioners who engage in hard-edged collaboration and mutual accountability to ensure every school community can benefit from the combined wisdom of the education system.
Key Responsibilities
Reporting to the Partnership Experience Manager, the Partnership Lead will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:
Partnership Delivery and Development
Individual Partnership Delivery and Development responsibilities:
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Implement the annual cycle of hub work, including planning and implementing key partnership correspondence, activities and events.
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Support up to five hubs of their own, working closely with internal teams to ensure a high-quality experience for schools across all selected Challenge Partners activities.
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Lead the renewals campaign for all schools across the partnership, proactively escalating any renewal concerns, and monitoring and reporting renewals data.
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Oversee the monitoring of the Partnership inbox, ensuring all queries are dealt with by a member of the team promptly and effectively.
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Manage the Partnership budget; monitoring spending and signing off invoices within agreed budgets, including hub funding.
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Lead on ensuring an excellent experience for schools in Challenge Partners. This includes, but is not limited to, monitoring risks and mitigating/escalating as appropriate, and leading on Customer Care and Pricing Governance issues.
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Support the Partnership Experience Manager to deliver improvements to the quality of our hubs, ensuring all schools are getting excellent value. This includes, but is not limited to the engagement of new technologies, processes and ways of working.
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Lead on the implementation of new strategies for delivery in your areas of responsibility with Partnership Coordinator support.
Support all hub owners through matrix working to:
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Embed excellent account management, delivering outstanding support for our partner schools, multi-academy trusts and hubs.
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Maintain highly effective stakeholder relationships with Headteachers, trust CEOs, Senior Partners and Hub Managers.
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Induct new schools and hubs, making sure that all are appropriately onboarded to Challenge Partners.
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Implement Customer Care work, ensuring that all members of the team are able to monitor Customer Care cases and identify solutions.
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Deliver growth and renewals work, enabling schools and trusts to renew their subscription with Challenge Partners.
Data Management and Systems
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Ensure school data is accurately recorded on Salesforce (our CRM system) and work closely with the Data and Systems Lead to improve systems and processes.
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Monitor and report renewals data to inform renewals progress, predictions and strategy.
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Implementation of annual partnership evaluation work with the support of the Partnership Experience Manager.
Event Planning, Organisation and Monitoring
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Lead on the planning, logistics and delivery of an annual National Induction event for all new and rejoining schools, working with the Partnership Experience Manager and Leadership Team to agree event design.
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Liaise with speakers, venues and suppliers to ensure high quality delivery of the National Induction.
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Coordinate the team effectively to ensure excellent event delivery.
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Work closely with the marketing team to create a social media plan to showcase the National Induction.
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Monitor event quality and delivery, including dealing with and escalating issues to ensure positive solutions are reached.
Line Management
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Provide high-quality and consistent line management for up to two Partnership Coordinators, including regular one-to-one meetings and performance reviews.
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Identify opportunities for personal and professional development for direct reports.
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Provide accountability and support to direct reports to ensure excellent delivery across all Challenge Partners’ activities and meet key organisational priorities.
Matrix Management
At Challenge Partners, we work in a matrix structure which means that individuals collaborate across different work streams and are, at times, task managed by colleagues who are not their direct line manager
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Provide consistent and high quality task management to all Partnership Coordinators supporting activities related to hubs and cultivating relationships with all hub owners.
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Provide consistent and high quality task management to all colleagues involved in school renewals. This includes upwards management of Managers and Leadership Team.
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Collaborate effectively with other line managers and teams to support Partnership Coordinators to provide excellent delivery across all Challenge Partners activities and meet key organisational priorities.
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Provide training to all Partnership Coordinators in Customer Care and hub support.
Person Specification
Specific skills and attitudes we are looking for in an applicant are as follows:
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As one of our cadre of Leads, you will be a role model for our values at all times and a cultural lead within the team.
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Strong project management and organisational skills (a ‘completer-finisher’).
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Ability to prioritise effectively to meet competing demands and work under pressure, through excellent organisation and time management.
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Outstanding attention to detail, and pride in your work.
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Strong sense of proactivity, ensuring any issues are recognised and dealt with before they escalate.
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Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately, building rapport with those at varying levels of seniority.
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Positivity, optimism and agility - we are a small organisation and all staff are expected to contribute across the organisation (and sometimes beyond their specific job role) to ensure our success and sustainability.
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High computer literacy - confidence and competence in using Google Suite, Microsoft programmes and Salesforce (or a similar CRM system) would be an advantage
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A willingness to learn and give and receive feedback
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A passion for education, and a desire to make a difference
About Challenge Partners
Who we are: Challenge Partners is a practitioner-led education charity that enables collaboration and challenge between schools to enhance the life chances of all children, especially the most disadvantaged.
How we do it: The Challenge Partners central team works closely with school leaders and other education professionals to facilitate a variety of programmes and activities for schools in our partnership. We ensure the knowledge and skills of the best in our network are available to everyone, reducing the variability in education provision whilst improving the performance of all trusts, schools, leaders, and pupils in the partnership.
Our team: There are currently just over 25 in our growing team. We are dedicated to working hard for our schools whilst enjoying what we do and who we work with. You will be working in a friendly and dynamic group with backgrounds in education, the wider social enterprise and charity sector, and the corporate world. The majority of roles are school-facing, and team members work closely with leaders in our schools to generate and refine ideas and create maximum value for the network.
Our values
At Challenge Partners, how we go about our work is as important as the work we do. This is underpinned by our six values:
Excellence
We work hard and with urgency, striving for excellence in all that we do. We put the needs of our schools first.
Equity
We treat each other/everyone fairly, with care and respect. We value, encourage, and celebrate diversity in all its forms. We are one team.
Courageous leadership
Everyone is a leader, encouraged and empowered to take ownership and responsibility for their contribution to our mission.
Challenge
We expect the best of each other and support and challenge each other as critical friends.
Collaboration
We work purposefully together and in partnership with our schools to achieve more together than we could alone.
Innovation
We use and generate research and innovation intelligently to continually improve the work we do.
Benefits of working for Challenge Partners
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25 days of paid holiday per year
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An employer contributed pension - matched up to 5% of your own contribution
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Private health insurance
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London and hybrid working - we require all staff to attend our office in London or be present at an event at least two days per week, with remote working during school holidays
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A supportive and friendly team
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A chance to make a real difference to educational outcomes
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The opportunity to progress and develop skills in a young and fast-growing team
How to apply and our recruitment process
Interviews will take place on Monday 9th December and Tuesday 10th December, at our London office (Resource for London, 356 Holloway Rd, London N7 6PA)
Challenge Partners is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates.
The client requests no contact from agencies or media sales.
Background
The Royal Scottish Forestry Society, formed in 1854, is an educational charity focussing on promoting the understanding of trees, woods and forestry.
Every year RSFS puts on what we believe to be the most extensive programme of practical forestry events across Scotland. The Society has published a semi-academic journal, Scottish Forestry, since 1858 promoting all aspects of good practice in forestry.
Having agreed a refreshed strategy in 2023, RSFS is now looking to increase its delivery resource. We are looking for someone who shares our passion for Scotland’s trees and forests to develop closer links with members, partners and stakeholders. Your experience in operational delivery will allow us to improve our practices and professionalise our delivery to secure a sustainable future for the RSFS.
Who we are looking for
You will be a personable, dynamic self-starter, used to being the first point of contact within the organisation. As RSFS is a virtual organisation, you must be highly-organised and able to work independently contributing to the overall team outcomes.
The principal functions of the role will be to support the Board in advancing its mission and representing RSFS to members and the community:
- Support our five Regions in planning and delivery of Regional Field Days and the Annual Study Tour;
- Manage the definition, planning and delivery of paid training events;
- Maintain links with members, partners, stakeholders and sector organisations;
- Develop and promote membership of the Society to a broad and relevant constituency;
- Evaluate and implement procedures for RSFS, and as appropriate for Cashel Forest Trust;
- Ensure, in conjunction with our Secretariat, that RSFS remains in compliance with prevailing laws and regulations; and
- Other duties as required by the role.
Outline terms and conditions
- The role is for 21 hours per week;
- A full-time equivalent salary of £45,000 to £55,000, pro rated for the contracted hours, to be agreed depending on experience;
- 28 days paid holiday pro rated for the contracted hours;
- Access to our employee well-being assistance programme.
Lead Youth Worker
Oasis Hub East Southampton
16 HOURS PER WEEK Part-time 0.4FTE (There is flexibility in hours in discussion with candidates)
10 MONTH FIXED TERM CONTRACT (with view to extend)
SALARY: £10,428 per annum (£26,072 for 1FTE)
Want to enable young people to have positive lives?
Want to be part of a supportive, dynamic, fun & quality team?
Want to make your community a better place?
Want to grow in confidence and experience?
Oasis Community Hub East Southampton are recruiting for an experienced Lead Youth Worker to work alongside the youth and community hub team in East Southampton. This positive, adaptable and talented youth worker will help us to deliver detached youth work and mentoring. Supporting the development of a team and building youth leadership opportunities.
The role will be focussed on the East Southampton community surrounding Oasis Academies Mayfield and Sholing and the Harefield Hub space. Delivering detached work, alongside other partners using our Oasis Youth van; delivering mentoring in schools and supporting and developing a youth team.
Key responsibilities will be:
· To develop and deliver a youth work programme engaging with young people across East Southampton in school and community settings. To Include:
o Detached provision
o Positive activities
o Wellbeing support
o Mentoring
· To work alongside the hub team to increase opportunities for young people to influence decision making and develop their leadership.
· To line manage sessional youth staff and support volunteers.
The successful post holder must have:
· Proven experience of leading work with young people in formal and informal settings
· Experience working with challenging behaviours and attitudes.
· Understanding of monitoring and evaluation in youth work
· Knowledge of safeguarding practices and health and safety.
This is an exciting opportunity to be part of a growing team, working in a community and education setting. As part of the package, Oasis offers:
· A pension scheme, offering 7% employer contribution.
· A generous holiday allowance, starting at 25 days per year plus 8 Bank Holidays, Pro rata.
· Policies which promote well-being and are family friendly.
Email your CV including a Supporting Statement. Please visit the Oasis Charity Jobs website for further details.
Your Supporting Statement should be a minimum of one A4 page addressing the following question:
Please expand on your CV to tell us about how your character, qualities, experience, and qualifications/training will enable you to thrive in this job.
Candidates will be interviewed on a rolling basis as we receive completed applications.
Interviews will take place in Southampton
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
We are seeking to appoint a Head of Finance following the retirement of the current post holder. The Head of Finance is a vital senior management role within the College, responsible for leading the Finance Department, as well as contributing significantly to our financial decision-making.
We are looking for an experienced accountant with excellent technical and interpersonal skills. The Head of Finance will drive delivery of timely and useful financial information as well as streamlined financial processes. The role is varied and stimulating offering opportunity for professional growth and personal impact.
This is an exciting moment to join St Catharine’s. We are in the process of evolving the 2025-30 Strategic Plan and the successful candidate will be able to contribute to these discussions. Our strong and stable team of Senior Officers, led by the Master Sir John Benger, is committed to delivering an ambitious financial resilience programme as part of this plan to ensure that we continue to provide an outstanding education to our students.
The Head of Finance is responsible for the day-to-day management of financial and accounting operations including budgeting, management information and financial, tax, charity commission and other statutory reporting. The Head of Finance is also responsible for banking and insurance arrangements and management of financial systems and controls.
We welcome applications from individuals who can demonstrate the following skills:
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The ability to engage effectively and constructively with a wide range of stakeholders – this role holder is required to collaborate with Academic Fellows of the College and other Heads of Department
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Sound planning and organisational skills to manage diverse and conflicting priorities proactively and work to deadlines
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The ability to lead, nurture, motivate and develop staff to achieve good results
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Excellent understanding of accounting software, Microsoft Office, spreadsheets and
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Modelling and how to use IT systems to improve efficiencies
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Use their initiative and have a creative approach to solving problems
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A flexible and collaborative approach to tasks and willingness to proactively embrace change
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A strong customer focused approach
For further details of this exciting opportunity, please visit our website.
No agencies please.
The client requests no contact from agencies or media sales.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. In the UK, IRW has a partner whose main role is to raise funds, raise awareness, carry out advocacy and support domestic programmes: this partner is called Islamic Relief UK (IRUK).
Islamic Relief UK (IRUK) is currently recruiting for the position of ‘Supporter Relations Income Officer' to join its dynamic Supporter Care Team. The purpose of the role is to oversee the day-to-day supporter relations Income operations, contributing towards developing and managing related processes for staff, supporters and the public in order to ensure all fundraising administration opportunities and supporter contribution to IR are maximised.
The post holder will be responsible for ensuring income is processed accurately, ensuring that supporters receive the highest standards of customer service. The post holder will also ensure that information held on supporters is accurate, appropriate and up to date to support IR objectives.
The successful candidate must have or be:
- Excellent written and verbal communication.
- Excellent working knowledge and experience of The Raiser’s Edge database.
- Demonstrable experience of performing data extractions, reporting and data analysis
- A good level of competence in MS Excel, with specific reference to data manipulation.
- Analytical and pro-active with strong problem-solving skills.
- Ability to work in a methodical manner with constant attention to detail
- Working understanding of the gift aid scheme
- Experience of working in customer service environment
- Excellent time management skills
- Willingness to work longer hours including weekends during peak campaigns
- Excellent ability to work collaboratively in a team
If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- criminal records check
- receipt of satisfactory references
Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
The client requests no contact from agencies or media sales.
We are seeking someone with great administrative and people skills to join our friendly team to support our Administration and Supporter Relations functions while being the welcoming face of Yeldall Manor. This is a fantastic opportunity for someone with excellent attention to detail and a passion for helping others to join a Christian organisation dedicated to supporting men in their recovery.
As the Administration Assistant and Receptionist, you will provide crucial administrative support for matters relating to supporters and their donations, helping to ensure smooth communication and effective fundraising efforts. Your responsibilities will include managing supporter records, processing donations, and providing general administrative assistance to the Administration and Supporter Relations Manager. As the first point of contact for visitors, callers, and residents, you'll warmly welcome guests and help direct enquiries as needed, and handle reception duties with professionalism. This involves managing the reception desk, including liaising with volunteers who assist with that function, accessing calendars, sending emails, and performing other basic administrative tasks to keep the front office running smoothly.
Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.
This is a full-time, permanent position (40 hours per week). We may consider part-time applicants (i.e. 4 days a week) for the right candidate. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting. Lunch is provided daily with staff and residents.
If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description.
Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, so the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.
We look forward to hearing from you!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description
Yeldall wants all those affected by addiction to heal, transform and thrive.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a senior officer to join our talented and ambitious brand marketing and planning team, to work on our marketing campaigns, to support the brand strategy. It’s an exciting time to join the team, and Breast Cancer Now, as we invest in and develop our brand to deliver our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.
You’ll be responsible for growing brand awareness through planning, developing and delivering brand marketing campaigns to reach target audiences. A key focus of the role will be to manage innovative brand marketing activity to create cut-through and inspire more people to engage with and support our vital work.
You’ll use your skills and experience to project manage marketing campaigns across a full range of paid and owned channels. You’ll collaborate with both in-house and external agencies to develop creative and media plans and monitor and report on campaign performance to drive maximum impact and value from our brand marketing investment.
About you
You’re a passionate marketer, with a can-do attitude and creative mind-set, always determined to deliver the very best. You’ll have excellent experience managing innovative and impact-driven marketing campaigns from start to finish that inspire and engage target audiences.
With experience across a full range of media channels, you’ll have a strong understanding of the creative development, production and media planning processes involved in delivering a multi-channel marketing campaign. As a collaborative individual with exceptional communication skills, you’ll be confident managing external agencies and suppliers, alongside internal stakeholders at all levels.
You’ll be used to working within a fast-paced team with competing deadlines by remaining calm under pressure and prioritising tasks effectively.
If this sounds like you, we’d love to hear from you!
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email the Recruitment Team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date: 9am on Monday 9 December 2024
We reserve the right to close this advert early due to the volume of applicants.
Interview date: Week commencing 16 December 2024