Corporate Fundraising Manager Jobs in Greater London

A new Labour Government has been elected with a mandate to deliver key policies to improve the UK’s environment and climate – from transitioning our energy system to one based on renewables and improving the energy efficiency of our homes and business; to improving our biodiversity and protecting our nature; cleaning up our rivers and beaches, and making our farming more sustainable. 

Labour’s Environment Campaign – SERA is the Labour Party’s affiliated environment campaign. We helped to provide the evidence and political will to develop many of these policies in Opposition and campaigned to elect a record number of Labour MPs to help deliver these policies in Government. Supporting environment and climate policies for the Welsh and Scottish Labour Parties ahead of the 2026 elections in each nation is also a key priority for us. 

We are a membership organisation, and the Labour Party members who subscribe to Labour’s Environment Campaign - SERA are our backbone. We also work with Labour politicians at all levels, trade unions, other Labour Socialist Society affiliates, NGOs, think tanks, and civil society organisations.

We are looking for someone with the experience to lead Labour’s Environment Campaign - SERA through its next phase of development, cementing its influence within the Labour movement on climate and nature matters. 

The successful candidate will have:

Essential

• Commitment to the policies, values, principles and objectives of the Labour Party and the wider labour movement, particularly trade unions and Socialist Societies, and to environmental and social justice.

• Experience of leading or senior management in an advocacy, campaigning or policy organisation

• Demonstrable knowledge of the political conditions in which the organisation operates, and a high level of political judgement.

• Excellent networking, advocacy and influencing skills.

• Experience in fundraising, income generation and financial management.

• Experience in staff management and leadership and the ability to enthuse and motivate. 

• Strong communication skills including the ability to represent the organisation effectively in public forums and the media.

Desirable

• A strong knowledge and understanding of current political and public policy issues and debates around climate and the environment.

• Understanding of the Labour Party and the labour movement and relationships with key figures within both.

• Ability to build excellent relationships with the environmental sector,  business and the media.

• Understanding and knowledge of the administrative, financial and legislative requirements of managing a political organisation.

• Experience working in a membership organisation.

This crucial role is part of the growing team we are recruiting to deliver on our policy and campaigning priorities.

Head of Intelligence

Hours: Full time (40 hours per week)

Salary: £42,464 per annum 

1 Year Fixed Term (with view to extend)

London-based, hybrid-style and flexible working

We are looking for an individual with an intelligence background who has a passion for preventing modern slavery and human trafficking (MSHT), creating and delivering intelligence products, has human rights, ESG, and/or financial crime knowledge. Our prevention program team also regularly interacts with individuals at high risk of being trafficked and therefore robust safeguarding is essential.

Our Intelligence Team research and produce our Exploitation Analytics service – a suite of reports containing actionable insight that our clients utilise to find potential bad actors operating within their transaction monitoring systems. We also offer a Business Resilience package to help companies mitigate the risk of potential exploitation within supply chains and operations through intelligence sharing and practical guidance.

We are looking for an outstanding candidate who will build partner and client relationships, develop our current team members, and continue to innovate our offering to better prevent and disrupt human trafficking.

Responsibilities:

• Leading our work to develop strategic and tactical insights that will enable a spectrum of actors (business, banks, law enforcement) to prevent MSHT. This may include safeguarding potential victims or victims.
• Providing expertise to support our team of managers who deliver the above reporting and consulting to commercial organisations.
• Effectively pitching our products and services to secure new clients and increase our impact.
• Nurturing and developing existing commercial relationships and collaborations.
• Ability to manage and set targets, and report on progress regularly.
• Developing new offerings that increase the effectiveness and impact of our work, turning intelligence into relevant actionable insight for commercial clients.
• Supporting our internal MEL lead to document and evidence the impact of our intelligence services.
• Participating in public-facing events to promote STOP THE TRAFFIK and engage different audiences in this fight.
• Working alongside the Senior Leadership Team and Executive Team to strategically develop our organisation and drive sustainable growth.
• Direct line management and leadership of Intelligence Managers.
• Promoting collaborations across all teams in an agile manner.

Benefits:

• A friendly, supportive team
• Opportunity to work directly with global brands and experts around the world
• Encouragement and autonomy to present new ideas and lead on solutions
• The opportunity to join a cash benefit healthcare scheme for low monthly contributions, which can also cover your partner and children
• A corporate eye-care scheme
• Life insurance
• A non-contributory Grouped Personal Pension Scheme, where we pay a 7% contribution of your gross salary into your pension pot (you can choose to personally contribute if you wish)
• Life insurance
• An annual leave allowance of 27 days annual leave (plus 8 bank holidays), rising to 1 day annually up to 33 days
• Cycle to Work scheme
• Season Ticket Loan Ability to switch 2 bank holidays to better suit your needs
• Employment policies, including flexible working policy which reflect the needs of our staff In-house and external training opportunities

Further details about STOP THE TRAFFIK can be found on our website. 

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. Please visit the Oasis Charity Jobs Website for furhter information.Applications will be considered on a rolling basis.

We cannot sponsor applicants at this time.

Oasis supports Equal Opportunities.  Registered Charity No. 1127321

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; Black Charity Leaders and The Social Mobility List.

The Sumatran Orangutan Society (SOS) is seeking a dynamic and strategic leader to drive ambitious fundraising efforts to secure a thriving future for Sumatran orangutans and their forest habitats.

As our new Director of Development & Partnerships, you will lead our fundraising and communications team, build strong relationships with funding partners, and collaborate closely with conservation programmes colleagues to craft powerful cases for support that inspire investment in SOS’s mission.

We’re looking for an exceptional individual with a strong track record in major gifts, relationship-building, and empowering leadership. In this role, you will expand our network of high-value donors, foundations, and corporate partners while nurturing a talented team focused on growing diverse income streams and extending our global reach. Collaboration is key; you’ll immerse yourself in our conservation programmes, enabling you to communicate the depth of our conservation work and the impact of our initiatives with clarity and conviction.

If you’re a results-driven leader with a talent for storytelling, a commitment to conservation, and the vision to elevate our mission, we’d love to hear from you. Join us in shaping a flourishing future for Sumatra’s rainforests, orangutans, and local communities.

Location: London
Salary: Circa £105,000 + Attractive Benefits
Deadline for Applications: [9th December]

The Masonic Charitable Foundation (MCF), one of the UK's largest grant-making charities, is seeking a Group Finance Director to lead its financial operations. Funded entirely by Freemasons and their families, MCF’s mission is to build better lives by supporting individuals and communities in the areas of healthcare, education, and independence. Since its establishment in 2016, MCF has awarded over £150m in grants, impacting the lives of hundreds of thousands of people.

The new Group Finance Director will play a crucial role in overseeing MCF’s financial strategy, ensuring the charity’s long-term viability, and managing assets in excess of £400M. This role offers a unique opportunity to lead a skilled financial team and contribute to strategic decisions that impact MCF’s operations and charitable work.

Key Responsibilities

• Strategic Financial Leadership: Advising the Chief Executive and Board on financial strategy, ensuring comprehensive financial planning, accurate reporting, and compliance.
• Investment Management: Developing and managing MCF’s investment strategy, ensuring financial sustainability and growth.
• Relief Chest Operation: Overseeing the management of the Relief Chest, a key operation that handles charitable donations from Masonic units across the country.
• Team Leadership: Leading and developing the finance team, ensuring a high standard of financial management and operational efficiency.
• Board and Committee Engagement: Providing financial insight and reporting to the Finance Committee, Audit and Risk Committee, and Board of Trustees.

Experience and Skills

The successful candidate must be a professionally qualified accountant with significant post-qualification experience and a proven track record of contributing to financial strategy and decision-making at Board level, (ideally in the charity or not-for-profit sector). You will have robust Financial Management skills, experienced in overseeing financial operations within an SME organisation, balancing financial operations with a strategic outlook and the leadership skills to manage, inspire and influence your team and colleagues, promoting a culture of excellence and accountability. The post-holder will be an exceptional communicator, astute decision maker and capable of inspiring transformation in an organisation undergoing exciting change.

 Benefits

• Competitive salary (£105,000)
• 30 days of annual leave, plus bank holidays
• Private medical insurance
• Generous pension scheme
• Life assurance and employee assistance programme
• Professional membership subscriptions and support for ongoing development

Why Join MCF?

The Masonic Charitable Foundation is a key player in improving lives and communities across the UK. By leading the financial direction of MCF, the Group Finance Director will be at the heart of an organisation dedicated to making a positive difference. This is an exciting opportunity to help shape the charity's future and drive its strategic objectives forward.

How to Apply:
Interested candidates are invited to submit their CV along with a supporting statement (2-3 pages)

 Timeline

Application Deadline: 9th December

Shortlist: 8th January

1st Stage Interviews: 13th and 14th January (London Office)

2nd Stage: w/c 20th January (London Office)

Are you passionate about working for Community Hospice, seeking to ensure that patients can make the most of the time they have left? We are searching for a brilliant Senior Events Officer who will join this impactful cause.

This role will play a pivotal part in leading the successful delivery of the annual hospice fundraising event programme. As part of the role, you will be responsible for the cultivating of important relationships with stakeholders, corporate sponsors and supporters alike. You will manage the day-to-day event operations from start to finish, including event planning, risk assessments, and analysis and reporting. Your exceptional communication and networking skills will be essential in fostering partnerships and securing support for the hospice. You will be a confident decision-maker who can work autonomously, using your judgement to help shape the events strategy.

To be successful in the role of Senior Events Officer, you will need:

• Considerable experience of event management to engage and retain supporters, with project management experience to lead on event planning and delivery.
• Experience with databases, segmentation and use of data analytics.
• Ability to work across teams in a collaborative positive manner proactively engaging colleague support.

Salary:  £29,000 - £37,000
Contract: Permanent, full-time
Location: London/hybrid, 3 days per week in office
Deadline: Rolling

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner. 
 

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

In this busy role, you will assist in the delivery of legacy marketing campaigns across a range of channels, including digital, telemarketing, legacy events and direct mail, and help to promote gifts in wills to internal audiences too. You’ll be allocated your own campaigns to project manage and you’ll monitor income, expenditure and KPI’s for all activity. An important part of the role will be to provide support for the administration of gifts in wills, including managing both legacy enquiries and legacy notifications, ensuring these are handled efficiently and to agreed timescales. This is a great role within a growing legacy program that will build your legacy and direct marketing skills and give you plenty of opportunity for development.

With combined individual giving income growing strongly at over £21 million per annum, this is the perfect time to join an experienced and effective individual giving team. Come and be part of the 2024 Charity Times Award’s  Fundraising Team of the Year.

About you

You’ll have some experience of working in a similar environment such as fundraising, marketing, sales or customer services, or have experience of managing your own projects.

You enjoy the variety of working on campaigns across a range of channels and seeing the results of your work. As a well-organised person with great communication skills, you’ll be at ease liaising with external suppliers and in-house stakeholders across the charity to support the delivery of legacy marketing campaigns. Your close attention to detail will ensure accuracy with campaign reports, record keeping and invoice processing. And you’ll be able to use your excellent writing skills to craft copy that inspires both internal and external audiences about gifts in wills.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: 9am on 21 November 2024

Interview date: w/c 25 November and w/c 2 December 2024 via Teams

The Communications & Community Coordinator will join a small and fast-paced team that is developing a new place-based giving scheme in the Royal Borough of Greenwich. You will be a strong communicator, creative thinker, well-organised, and enjoy working flexibly on early-stage projects. You’ll also feel enthusiastic about working with a diverse range of Greenwich residents, charities, community groups, and businesses, and championing the transformative power of place-based giving.

This role will be responsible for helping to develop and grow the brand of Greenwich Giving and contribute to the creation of our first giving campaigns and grant-making processes. You will also work closely with the Head of Greenwich Giving and the Greenwich Giving steering group to provide administrative and organisational support for different aspects of our work.

The UK Men’s Sheds Association (UKMSA) is seeking a skilled and inspirational CEO to lead our charity through the next stage of its development and the continued delivery of our core mission of improving the lives and wellbeing of men (and women) through the Men’s Shed movement across the UK.

We are looking for a Chief Executive with the energy, vision and experience to take on the strategic leadership and direction of our well-respected and fast-growing national charity, which brings tangible benefits to men’s health, mental health and suicide prevention across the UK. Our strategy is one of ambitious targets to support the expansion, reach, diversity and sustainability of the Men’s Shed movement, in line with our vision of happier and healthier men by virtue of reduced loneliness, anxiety and depression, improved wellbeing, and saved lives.

Our new CEO will be a proven and exemplary strategic leader, who will head our mission, guide the team, represent our charity with partners, funders and politicians, and support the Shed Movement we exist to serve. Your track record of inspirational leadership and excellent communications skills will be a key part of building and diversifying our funding (including developing sustainable income growth strategies and bringing in commercial sponsorship), broadening and deepening our partnerships and our relationships with government, and driving our future success. Your experience in executive leadership in the nonprofit sectors will ensure the good management and statutory compliance of UKMSA. We recognise that you may not have a background in the Men’s Shed movement, but your strong emotional intelligence will enable you to quickly develop a good understanding of the community we serve.

Key Skills

• Leadership – the ability to motivate, develop, and deliver through a team of staff and volunteers such that the organisation meets its goals.
• Interpersonal & Communication Skills – these will need to be excellent (including written communication) in order to build rapport and effective relationships across a range of people, from our members to the general public, political figures and senior executives in other organisations. As UKMSA’s public face, the CEO must also be adept at showcasing our work, including in the media and to parliamentary and other government bodies.
• Financial Acumen – the CEO will be expected to operate the budget and develop our new strategy for ensuring sustainable income, actively leading the development of corporate sponsorships and other significant income streams.
• Flexibility & Adaptability – the new CEO will be expected to learn about the world of Men’s Sheds quickly, to be able confidently to represent UKMSA and to build strong relationships within the Men’s Shed community (both within the UK and internationally). And as we only have a staff team of 13 (geographically dispersed), it is expected that the CEO will actively engage in some of the more tactical work, including being ‘hands on’ at events.

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

About this role

We are pleased to advertise for a Head of Death Penalty Projects- US to oversee our work against the death penalty in the United States of America. 

Reprieve has worked against the death penalty since our founding. In recent years we have built a particular specialism in issues relating to lethal injection, the most popular execution method in the US. Lethal injection has been touted as more humane than other methods – a modern, clean, clinical way to execute. This couldn’t be further from the truth. Lethal injection executions go wrong more often than any other execution method, often resulting in prolonged and torturous executions, commonly known as “botched” executions. Through our work we aim to dispel the myth of the humane execution, working with allies across medicine, business and other sectors to end the misuse of medicines and medical technology in executions.

The existing portfolio of work includes litigation, investigation and analysis, corporate engagement, a wide range of public and private advocacy, and developing and maintaining world-leading expertise on execution methods, particularly the jurisprudence and science relevant to lethal injection.

Contract, location and salary

The role is a full-time, permanent position with a salary of £59,226 per annum less any required deductions for tax and national insurance.Reprieve operates a hybrid working model and we require staff to work a minimum of 40% from the London office and the rest of the week from home. There is the opportunity for international travel in the role.

 Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of non-financial benefits to employees. We welcome applications from a range of backgrounds. You can learn more about Reprieve’s salary structure and ethos on our website. 

Full details and how to apply

Please see the job description for full details including a person description. Applicants should complete and submit an application form, and the deadline for applications is 17 November 2024. Applicants must have the right to work in the UK currently and for the duration of the contract. 

Exciting opportunity for a Prospect Development Officer!

Are you ready to take on a key role in driving impactful fundraising efforts to support groundbreaking research?

This opportunity is with a dynamic organisation dedicated to advancing research in the fight against Alzheimer's.

Our client is looking for an experienced Prospect Development Officer to join their team in the Insight and Development function, focusing on identifying new prospects and ensuring data integrity.

Role: Prospect Development Officer
Organisation type: Non-Profit Health Charity
Salary/hourly rate: 16.48 per hour
Working arrangements: Hybrid/Remote - depending on location
Location: WFH
Employment type: Part-Time, Temporary

About the role:

In this position, you'll play a key role in helping secure vital funding by leveraging data-driven strategies to support high-value philanthropic efforts.

You'll also play a vital role in building partnerships across the organisation, collaborating especially with Philanthropy and Corporate functions to maximise fundraising impact.

This is an excellent opportunity for someone who is proactive, detail-oriented, and passionate about using research and data to drive meaningful change.

As the Prospect Development Officer, you'll have the chance to expand our fundraising reach and contribute to a highly supportive team environment committed to best practices and innovation.

What you'll do:

* Proactively identify new prospects from databases, networks, and other sources.
* Respond to ad-hoc requests for prospect insights, allowing us to seize new opportunities.
* Conduct in-depth research to assess prospects' philanthropic capacity and complete thorough due diligence.
* Undertake data mining and verification tasks to enhance prospect information.
* Build accurate research profiles on prospects to optimise fundraising asks.
* Manage and prioritise a diverse workload effectively.
* Engage in managing the fundraising pipeline and assisting teams in portfolio prioritisation.
* Train other teams in basic research and database use as needed.
* Build strong relationships across the Fundraising Department and beyond.
* Identify opportunities for cross-team collaboration to maximise fundraising income.
* Take a proactive approach to problem-solving and learning.
* Maintain clear and accurate prospect records in the fundraising CRM.
* Adhere to data protection and confidentiality best practices.
* Work with Data Services to improve data management processes.
* Engage in professional development through networking, relevant groups, and conferences.

The successful candidate:

* Research experience, ideally in Prospect Development, or other relevant and relatable prospect research experience.
* Experience with fundraising CRMs and understanding of data protection.
* Knowledge of major gift fundraising principles
* Experience of working within a non-profit organisation or similar

Skills and Personal Attributes:

* Independent, driven, and proactive approach.
* Excellent verbal and written communication.
* Strong relationship-building and management skills.
* Ability to prioritise tasks and attention to detail.
* Comfortable with technology (Word, Excel, Outlook).
* Creative, innovative, and resourceful.

If you're looking for a role where your skills in research, relationship management, and data integrity will directly contribute to impactful fundraising efforts, apply today!

How to Apply:

To apply for the Prospect Development Officer role, please reply and upload your CV quoting reference 81603SOH and we can provide more information to you.

We eagerly await your response.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Trees for Cities is an independent, national charity that works with communities to plant and care for urban trees, helping to create greener and healthier cities across the UK and internationally for the last 30 years.

We are in a pivotal decade for environmental action, and our current strategy, The Turn of Trees (2022-25), is focused on engaging communities in climate action through the simple yet powerful act of tree planting. Looking ahead, our new strategy launching in 2025 will build on this momentum to create a social movement for tree equity - ensuring that all communities regardless of socioeconomic status, race, or geographic location have access to the benefits that trees provide, including cleaner air, cooler temperatures, improved mental health, and enhanced biodiversity.

The Role
We are seeking a dynamic and visionary Head of Marketing & Digital Engagement to lead our efforts in inspiring, engaging, and empowering communities, volunteers, and supporters across the UK. This is a critical new role, focused on implementing and operationalising our new strategy, enhancing our reach, and building the foundations for our future growth. The role offers the opportunity to lead the development of Trees for Cities’ first national digital engagement strategy, ensuring we build strong connections with communities and supporters through creative campaigns and digital platforms.

Key Responsibilities

• Lead the development and delivery of our first national digital engagement strategy, driving public awareness and support for urban trees.
• Inspire and mobilise communities and supporters through innovative campaigns that highlight the benefits of tree planting and urban greening.
• Collaborate with senior leadership to ensure the successful implementation of our organisational strategy, enhancing our digital presence to extend our reach.
• Oversee a talented marketing and engagement team, providing leadership, direction, and fresh ideas to foster growth and deepen our connections.
• Act as a senior voice in the organisation, influencing decision-making and shaping the future direction of Trees for Cities.

About You
We are looking for an experienced marketing leader with a passion for the environment and community engagement. You will have a proven track record of developing and implementing successful digital engagement strategies, and experience leading creative campaigns that inspire action – this could be within a charity or a wider commercial setting. You will be an excellent communicator, capable of influencing at a senior level, and able to bring fresh perspectives to the organisation.

Why Join Us?
At Trees for Cities, we pride ourselves on our warm, inclusive, and vibrant work culture. Our team is deeply motivated by the cause, and we are committed to supporting each other as we work towards a greener, healthier future. This is a fantastic opportunity to join an organisation making a tangible difference in urban environments and communities across the UK.

If you are passionate about mobilising social action and inspiring change, and have the skills and experience to lead our marketing and digital engagement efforts, we’d love to hear from you.

To learn more about the role and organisation, including how to have an informal conversation about the opportunity and apply, please download the full appointment brief.

Closing date: 17 November 2024

Panel Interview Dates: 2 December and then 9 December 2024

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians. Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question. You can find more information on our website, particularly on our Campaigns, and Media Release webpages.

ABOUT THE ROLE

We are looking for a Project Assistant to support INQUEST’s National Lottery Heritage Fund project, Unlocking the INQUEST archive: memorialising death and resistance. This project encourages engagement with the INQUEST archive and memorialises state-related death and resistance through creative outputs including: 12-month consultation, artist’s residency, banner making, small scale events, archival research, film screenings and a podcast series.

Organised, motivated by logistics, system-orientated, able to react efficiently to pressure, change and multitasking, the ideal candidate will possess outstanding communications skills necessary to liaising with a varied audience, including bereaved families and other key project stakeholders. They will be experienced in handling telephone calls, email correspondence, administration systems, and key IT software packages. Working closely with the project manager and project staff, they will support all components of our heritage project, including organising events and travel, liaising with key stakeholders, project social media and general administration. The candidate must be committed to the values of INQUEST and to anti-racism and anti-discrimination.