Contract Manager Jobs in Birmingham, West Midlands

Having recently secured a strategic partnership with Sport England, this role will play a pivotal role in activating the research activities that are required to inform the Leadership Skills Foundation and the wider sector to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background.

You will be a valued manager within the ‘Programme Delivery’ team and will work with other departments across the organization to support the development of future accessible and inclusive essential leadership programmes. With a key focus being on the needs, benefits and outcomes required among underserved and/or under-represented communities and individuals.

This role will require positive and proactive internal working relationships to be created with other teams and colleagues to support organisational objectives and goals.

In addition, the role will also be required to foster relationships with external stakeholders to shape the research that you will manage through your team.  This work will support the development of our programmes to engage thousands more young people and give them the essential leadership skills for them to believe, lead and succeed.

We’re looking for a confident, collaborative research manager that wants to make a positive social difference through research.  This role will inform the changes that are required within the organisation’s programmes and support the sector to give access to essential leadership skills development to under-served communities through breaking down barriers.

Role duties and responsibilities

1. Manage research and impact projects and activities, internally and externally, in support of our programme delivery strategic goals.
2. Develop and manage research proposals and methodologies to address strategic goals. 
3. Manage both primary and secondary research using a range of methodologies. 
4. Interpret and analyse research to derive meaningful insights and provide actionable recommendations.
5. Present research findings, into clear, actionable recommendations, and compelling presentations that facilitate informed decision making across all levels of the organisation. 
6. Identify and recommend new research and evaluation projects and approaches which address gaps in our current evidence base. 
7. Engage with the Leadership team and Head of Programme Delivery to understand the organisation’s research requirements and align with organisational goals.
8. Manage other researchers providing guidance and support in their professional development.
9. Contribute to the research project budgeting process, ensuring efficient use of resources. 
10. Scope and produce ‘Invitations to Tender’ for commissioned research and manage the commissioning process, ensuring that the proposed research meets required objectives. 
11. Manage commissioned research contracts, including monitoring progress, reviewing and editing reports. 
12. Foster collaborative internal relationships to drive a culture of research driven decisions throughout the organisation. 
13. Build and maintain relationships with external partners and funders and communicate key findings where required. 
14. Ensure all research activities comply with ethical standards. 
15. Maintain an awareness of new research developments across the sector and use this to inform planning and decision making.   

People Management Responsibilities

• Delivery Programme Research Executive (0.8)
• Working with other managers whose direct reports will support the delivery of programme goals and activities

Key Relationships

Internal

• Line Manager: Head of Programme Delivery
• Direct report: Delivery Programme Research Executive
• Departments: Innovation, Marketing and Communications
• Leadership Team including - Directors of: Innovation & Standards; Engagement; Finance and Operations, and Chief Executive.
• Finance Manager

External

• Strategic partners including organisations such as Sport England.
• National and regional network and research partners.
• Key local delivery centres

Skills, experience and knowledge

Required/essential:

• Educated to degree level in a subject with substantial statistical or research content.
• Proven experience of working in a relevant research role. 
• Experience of leading/managing a range of different research projects, using a range of both primary and secondary research methodologies to gather both qualitative and quantitative research. 
• Experience in designing and leading high quality research proposals and tenders.
• Demonstratable experience and evidence of aligning research projects and activities with strategic goals and informing organisational decision making.
• Experience of formulating research reports and making recommendations in a range of easy to read and innovative formats.   
• Proven track record of building and nurturing highly effective relationships with a wide range of stakeholders, including senior colleagues and external funders or partners. 
• Effective communication skills with the ability to present information confidently to a diverse range of stakeholders, including leadership team, funders and external partners.
• Excellent project management skills and experience of leading research projects on time and on budget.  
• Strong organisation skills, ability to multi-task and work effectively in a busy team environment. 
• Able to deliver at pace ensuring efficiency.
• Excellent listening and recording skills to effectively evidence the findings of research. 
• Understanding of ethical standards and practices in research including potential issues.
• Complete and finish tasks independently and/or as part of a team. 
• Show competence with IT (including Microsoft Office). 

Desired:

• Line management experience
• Knowledge and understanding of the sector, including trends, challenges, and best practices
• Experience of researching on funded projects and meeting grant requirements.

 Personal qualities

• A confident, collaborative manager that wants to make a positive social difference.
• Pro-active with the ability to work on own initiative collaboratively and independently.
• Effective and confident communicator.
• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
• A creative, problem solver with the ability to think critically and analyse a range data. 
• An ability to travel across the UK is required.

This vital and substantive new role is to increase charitable income so BBG can deliver its charitable purpose and planned major development.

The Development Manager post has been created with support from The National Lottery Heritage Fund to increase fundraising skill and capacity and will be responsible for managing the day-to-day fundraising function. The priority is the capital project, but in addition the postholder will also build a portfolio of fundraising streams for capital, projects, and operational costs. The Development Manager will be responsible for day-to-day activity, including fundraising data management, income from trusts, grants, individuals, sponsorship, legacies etc, providing exceptional levels of stewardship for all donors and funding partners.

The new postholder will work with the small but dedicated team of Development Director and Systems Development Officer (part time). The new post includes management of any staff and volunteers working to support the development function. The postholder is responsible to the Development Director in raising the funds to deliver the Major project and beyond and growing the day-to-day fundraising operation and a strong body of supporters at BBG.

Key Responsibilities

• Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.

• Responsible for managing BBG’s development/fundraising function data, ensuring the highest quality and accuracy of data and information on BBG’s new Spektrix CRM system in compliance with wider BBG requirements and the Data Protection Act.

• Raise funding from trusts, grants, and sponsors and support campaigns for fundraising from individuals, especially major donors, to meet the targets of the Major project, as agreed.

• Work with Horticultural, Commercial and learning/Engagement teams, and other staff to determine projects and outcomes, maximising opportunities for raising funds to support core functions as well as projects, once the capital is secured.

• Manage and oversee funding contracts with trusts, grant givers etc, including payment schedules, reporting, and monitoring compliance with any conditions of funding.

• Responsible for high quality stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach and manner in all fundraising. Developing a culture of giving in the charity. 

Experience

3-5 years’ experience working in a fundraising capacity, including the raising of significant funds for a charity, including major donors/individuals.

• Evidence of responsibility for raising 6 x figure funds from a variety of sources.

• Experience of taking responsibility for fundraising data management systems

• Experience of managing donors and funder

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

Role context:

Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams. 

In 2024, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, Cambodia & Philippines. Cord has a global team of thirty people with finance staff across six country teams. 

The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.

In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system.

The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting. The role will involve travel to international programme locations.

Key Responsibilities:

• To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
• To ensure the effective financial management of the organisation create and maintain effective financial control
• To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
• To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting

Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.  

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!

About you 

Are you an experienced and adept programme / project manager who is passionate aboutstrengthening entrepreneurs and leaders to drive inclusive economic and social change? Do you have experience of working in sectors and markets relevant to our mission and geographical focus, and a flair for working in partnership with others? Are you a self-starter who works with initiative and takes ownership? Do you have a keen interest in learning and development, and producing meaningful insights on effectiveness and outcomes?

About The Human Edge

The Human Edge is a specialist mentoring and coaching organisation. We’ve developed our expertise, approaches and partnerships over 16 years, and we use our learning and experience as a foundation to design and implement integrated leadership development and learning programmes and initiatives for entrepreneurs, managers and leaders.  

We believe that building thriving businesses and social impact organisations which drive lasting positive change takes confident leadership, skills, and connections. Through our work we equip people, teams, organisations and networks/ecosystems with the tools, approaches, and skills to overcome challenges, build stronger relationships and strengthen their leadership to steer their organisations forward and achieve greater results, faster.  

We partner and collaborate globally with local and international governments, foundations, international NGOs and corporates. We work in multiple languages, across contexts, cultures, and sectors. The Human Edge is a values-based organisation with a diverse and committed international team who bring a focus on quality, connections, innovation and learning to their work. 

About the role  

Reporting to Head of Programmes 

Term Full-time (37.5 hours per week), 2-year fixed term contract (with potential for renewal, subject to funding) 

Location Homebased in the UK, with ability to travel to team workshops/ meetings in the South/ Southwest on an approximately quarterly basis; and to travel internationally approximately 1-2 weeks per quarter

Application deadline 09.00 UK time, Friday 22 November 2024 

Start date January 2025 

Role Overview

You will manage projects/ programmes delivered through a range of modalities (in person, online, blended) across countries and regions, and in collaboration with partners and other service providers. You will also lead on and/ or contribute to cross-cutting initiatives which develop our organisational capacity as we grow. Reporting to the Head of Programmes, you will work closely with other project managers as well as colleagues in business development, communications, and facilitation design and delivery. You will find colleagues keen to work with you in the context and spirit of our values. Some international travel (up to 1-2 weeks per quarter) is generally envisaged for project managers, subject to business needs.

Download our recruitment pack for details of the key responsibilities and person specification. Please click on the 'How to apply' button to access this.

What we offer 

• 38 days of annual leave (inclusive of public holidays) 
• Contributory workplace pension scheme 
• Private health insurance  
• Contribution to expenses related to homeworking (in line with company policy) 
• Agile remote working 

The UK Humanitarian Innovation Hub (UKHIH) is looking to recruit an Operations Adviser for a Maternity Cover for up to 1 year. In this role you will have the opportunity to contribute to the successful implementation and management of UKHIH research and innovation workstreams.

Managed by the Head of Operations, the role works closely with colleagues across UKHIH and Elrha to manage a portfolio of key relationships, grants and service contracts to a high standard. The role also supports essential UKHIH operational functions, including coordinating communications, managing convening activities, and contributing to broader organizational and operational development processes and strategy.

Your application will need to demonstrate: 

• Experience of grant and contract management including managing procurement processes, preparing grant agreements and service contracts, and quality assuring delivery and payment plans. 
• An understanding and interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.
• Experience of developing and maintaining a contacts database.
• Proven ability to provide advice and guidance relating to operational capacity building, including effective operations, grant management and the development of business cases.
• Experience of organising events and meetings bringing together diverse groups and stakeholders, online and in person.
• Excellent financial acumen with ability to analyse financial data and monitor financial reports. 
• Demonstrated attention to detail and organisational skills including the ability to plan, prioritise and ensure implementation of work to required standards and tight deadlines, often under pressure. 
• Ability to use own initiative and professional judgement to solve problems and generate new ideas. 

Experience of risk management methodologies, project management tools and software such as Trello, Sharepoint and website management tools would also be an advantage. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.   

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 
• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 
• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; incremental increase in annual leave (25 day basic entitlement) depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 
• Please read through the Information for Candidates document for further information to support your application, including details on Our Values, Strategy, Benefits and Salary. 

Note for applicants: 

• Candidates must have the independent right to work in UK at the time of appointment as we are unable to support visa sponsorship for this role. 
• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. 
• When applying you will be taken through the Save the Children UK recruitment system. Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.

Closing date: Thursday 14th November 2024 
Interview dates: Tuesday 26th November 2024 (online) 

About UKHIH   

 Founded in 2020, the UK Humanitarian Innovation Hub (UKHIH) is an initiative hosted by Elrha, a global organisation committed to solving complex humanitarian challenges, and is funded by the UK’s Foreign and Commonwealth Development Office (FCDO). Our mission is to address significant humanitarian issues through rigorous research and innovative solutions. We achieve this by bringing together diverse stakeholders from both within and beyond the humanitarian sector, fostering collaboration, co-creation, and the mobilisation of resources. This approach integrates the perspectives of crisis-affected communities with the expertise of humanitarian actors, leveraging UK and global capacities to develop effective, relevant solutions.  

Since its inception, UKHIH has been at the forefront of advancing humanitarian innovation through Accelerated Innovation Collaborations (AICs), which are high-impact partnerships that drive major advancements in the field via a shared strategic learning process. A key feature of these collaborations is the inclusion of researchers from Low- and Middle-Income Countries (LMICs) through the UKHIH fellowship scheme, allowing for invaluable insights and strengthening local capacities. Additionally, UKHIH supports the Humanitarian Rapid Research Initiative (HRRI), which conducts real-time research on emerging crises, producing pivotal reports on issues such as ethical concerns in Afghanistan, response capacities to cholera, and the humanitarian impacts of natural disasters like the Turkey/Syria earthquake and the Pakistan floods. More recently, UKHIH has expanded its efforts to include ecosystem development within the humanitarian sector, focusing on UK capability mapping and exploring emerging technologies to tackle future challenges effectively.  

Commitment to Diversity & Inclusion 

Elrha is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQ+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

Please ensure you read the full job description, the Candidate Information pack and complete the Personal Statement as requested in the application process. We look forward to hearing from you. 

JOB SUMMARY

Job Title: Data Reporting and Grants Manager

Location: Staffordshire Lichfield Office Based

Salary: £ 28,282 per annum

Hours of Work: 37.5 Hours per week 9am x 5pm -The role is subject to a 6 month probationary period.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups.

We offer the following benefits:

· 25 days paid leave plus statutory holidays (pro rata)

· A competitive pension scheme

· Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About the role

This multifaceted role requires the ability to manage data and compile accurate reports to enable crucial reporting to funders, alongside the ability to write creative and compelling applications for funding from grant makers and funders. This role enables the post holder to facilitate the end to end process from funding application to reporting on contracts won. Alongside this the postholder will have the ability to be creative in generating alternative sources of income to ensure our unrestricted reserves support Pathways ambitious plans. The post holder will work with our already established Fundraising and Outreach Manager to ensure delivery of the Fundraising Strategy as agreed by the board of Trustees.

• To facilitate data collection, consolidate, analyse and organise reports for funders and internal teams with precision and attention to detail.

• To support the COO with daily operations by ensuring that data is accurately and appropriately recorded in the case management system to facilitate the reporting required.

• To aid in the administration and advancement of the online case management system.

• To generate reports and statistics to disseminate the results of the Pathway Project.

• To work with the CEO, COO, Fundraising and Outreach Manager to deliver the fundraising strategy and create a pipeline of future funding applications.

• To write compelling and high quality grant applications, online applications for funding or funding bids to existing and new funders, who may be Foundations, Grant Makers, Corporations, or Trusts.

• To work with colleagues to include storytelling and case studies within funding, trust or grant applications to demonstrate the impact of the Pathway Project whilst maintaining the confidentiality of our clients.

• To maintain accurate records of grants, bids and applications made alongside outcomes and a pipeline of future applications.

• Maintaining excellent relationships with funders, grant makers or trust managers and ensuring the data required for reporting is recorded accurately to facilitate that reporting.

• To implement prospect research on existing and new potential donors (major gifts, corporates, trusts and foundations, individual donors), creating contact plans and strategies.

• To attend and participate in both staff and stakeholder meetings, as and when required.

• To strictly adhere to the specified timeframes and milestones mandated by our funders and guarantee the prompt submission of bids, reports and returns.

Person Specification-

Experience in data collection

Analytical skills

Mircrosoft, Outlook, Excel

Database awareness

Abilitily to work independently

Strong commitment to team members

An understanding of small charities

Experience in working in the charity sector.

This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however, for genuine occupational requirement reasons we are looking to appoint a female only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9.

How to apply: Please enclose a CV together with a covering letter by email indicating why you meet the essential criteria in no more than 2 sides of A4 

Closing date –10pm, Sunday 24th November- Shortlisting will be Monday 25th November and successful candidates notified and invited to interview

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

The Senior Programme Manager is an exciting new role that will oversee the vital processes we use to maintain oversight of programmes funded by SOS Children’s Villages UK.

You will:

• spearhead a new, transformative programme aimed at delivering real, positive change for children and families, requiring an ambitious leader committed to making a lasting difference.
• work collaboratively, with two direct reports, to capture and communicate the powerful impact of our work to stakeholders both within and beyond SOS Children’s Villages.

We are looking for an organised, experienced individual with strong project management skills and a background in international development or a related field. 

As part of the largest global organisation focused on supporting and protecting children who have lost or are at risk of losing, parental care, SOS Children's Villages UK is uniquely positioned. We have access to a vast wealth of data, insights and experience from around the world, while also benefiting from the agility of a small, dynamic team.

Our goal is to leverage these strengths to engage with the well-developed UK international development and child protection sectors, linking these with our wider global work.

If you have a natural talent for entrepreneurship and relationship building and are ready to take on this rewarding challenge, we want to hear from you! 

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Role outline and purpose

The Network Services Manager builds and maintains network-facing central services that are effective and dynamic, evolving in line with members’ requirements. Ensuring a coordinated approach to first-response technical services to food banks, communications to the network, and provision of solutions-focused responses to support the network to work towards an end to the need for food banks in the UK.

Role responsibilities

· Provide leadership, direction, support and line management. This will include regular 1:1s and annual reviews to ensure objectives and key results are met.

· Monitor and manage the delivery of central communications to network members, the delivery of response to member and public enquiries. Ensure an accurate record of activities is maintained, that the effectiveness of the information, advice and guidance provided is measured and reported.

· Lead on and/or oversee the delivery of food bank and interdepartmental projects. Maintain effective working relationships with stakeholders across the Trust and collaborate on projects.

· Support the Network Services team to develop and deliver an effective and integrated roll out and support plan for each food bank facing project and the Data Collection System.

· Build a culture of sound evaluation and learning in the team and beyond, including monitoring the performance and delivery of training and support provided by Network Services and applying this to decision making and service delivery.

· Develop and implement team business as usual and strategy planning, working with the Head of Network Support and Grant Giving to balance innovation, investment and overall direction for transformational change.

Person Specification

Technical skills and minimum knowledge:

· Proven ability supporting a team in a customer service environment

· Leading, motivating, and inspiring teams;

· Overseeing new processes and systems

· Stakeholder engagement, learning and development and communications strategies and plans, influencing where necessary.

· Ability to manage multiple projects simultaneously, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

· An effective communicator, verbally and in writing

Behaviours and competencies:

· Ability to think strategically and practically deliver. Is able to work through challenges in positive and effective ways.

· Confident in communicating, is able to foster collaborative relationships with colleagues across the organisation

· An eye for continual improvement, detail and opportunity, whilst also able to find pragmatic solutions when needed.

· Organised, analytical, able to assimilate and apply insight for decision making.

· Demonstrate a commitment to the values of the Trussell Trust

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds 

The Role

The Supporter Journey Team is responsible for delivering world-class behavioural journeys for our charity partners.

You will ensure that we are continuously providing the best supporter journeys in the sector by designing, building, delivering and optimising omni-channel behavioural journeys at scale, in turn delivering value to our clients.

Working across both Social Mind and Social Sync, you will join an existing team reporting into our Campaign Manager and you will ensure all our charity partners and their supporters receive personal, bespoke communications to maximise fundraising for our charity partners.

Key Responsibilities

• Design and Development:
  • Develop comprehensive, integrated journeys for supporters across multiple channels.
  • Ensure these journeys are behavioural and provide a great stewardship experience for supporters.
• Performance Analysis:
  • Monitor and evaluate the effectiveness of supporter journeys.
  • Analyse key metrics to assess the contribution of these journeys to overall goals, for example, email open and click through rates.
• Optimisation and Supporter Experience:
  • Identify areas for improvement within existing journeys.
  • Propose and implement enhancements based on testing and learning outcomes.
  • React to key performance indicators (KPIs) to pinpoint opportunities for journey improvements to help drive campaign performance and income.
  • Make data-driven decisions to refine and improve the journeys.
  • Commit to delivering a high-quality experience for all supporters.
  • Address and resolve any issues impacting supporter satisfaction promptly.

Skills and Knowledge

• Experience of designing, creating and delivering outstanding supporter experiences that increase engagement, fundraising rates and average value.
• Ability to understand our charity partners objectives and translating that into exceptional supporter experiences at scale.
• Ability to analyse data and make recommendations that improve fundraising and the supporter experience.
• Meticulous attention to detail.
• Experience of writing stewardship copy and ability to adopt different charity’s tone of voice.
• Experience of using communication software.
• Be comfortable operating in a fast paced start up environment, working efficiently at pace with available resources.
• Basic understanding of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK

Action against Medical Accidents (AvMA) is the UK charity for patient safety and justice. Our purpose is to support people who have experienced avoidable medical harm, improve patient safety across the healthcare system, and influence policies to ensure accountability and quality care for all.

The Policy and Campaigns Manager will play a crucial role in advancing the strategic objectives of AvMA by developing and implementing effective policy initiatives and campaigns to improve patient safety and access to justice for those affected by avoidable medical harm.

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Digital Data Manager reports directly into the Head of Fundraising and plays a lead role in driving income generation through strategic management of data. You will also be developing team skill and expertise to ensure a joined-up approach to data.

You'll be responsible for overseeing all data operations, ensuring smooth data collection, integration, and analysis. This includes managing a team of one, ensuring efficient processes for data selection, import and general CRM support. Your exceptional project management skills will be crucial, as you'll lead data-driven initiatives and implement agile methodologies for continuous improvement which will be pivotal in transforming data into actionable insights that contribute to the charity's success and service delivery.

You’ll be creative and commercial in your approach, leveraging digital tools to maximise efficiency and return on investment. Leading on the review, recommendation and rollout of a new CRM into the future will play a large part of your role with automation and streamlining of enhanced processes and procedures in order to increase income generation impact, being the desired output. 

Key responsibilities include leading on the management of a large CRM used for both fundraising and lottery donors/supporters whilst ensuring we continue to meet all regulatory compliances, legislation and policy. With a passion for our cause and a commitment to innovation, the Digital Data Manager will play a crucial role in expanding our digital footprint and maximizing our fundraising potential.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Digital Content & Campaigns Manager role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The newly-created role of Digital Content & Campaigns Manager will sit within the National Communications Team to support the delivery of key charity and federation-wide objectives.

As part of our mission to empower people affected by homelessness and poverty, the role will work to harness the potential of multimedia content to demonstrate the breadth of our activities and impact, but also raise the voices of people who have experienced homelessness

The role will be instrumental in the implementation of an evolved Emmaus brand language and visuals across websites, social media and other digital channels, and will work to embed measurement and monitoring processes to grow our reach.

Working with the National Communications Manager, the role will be central to the delivery of communications, fundraising and influence objectives with a strategic focus, while being hands-on in delivering standout content.

Who are we looking for?

Emmaus UK is looking for a team player who will lead our digital activities to shout louder about the transformative work of Emmaus UK and the wider Emmaus federation, by engaging existing audiences through powerful storytelling..

What we offer

· £37,878 pro rata (based on a standard working week of 37.5 hours)

· Working hours: 4 or 5 days a week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 9am on Friday 15 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 25 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

SOS Children’s Villages UK is part of a global federation, founded in 1949. SOS Children’s Villages exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. Working in over 130 countries, we are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now recruiting for a new role of Advocacy and External Relations Manager reflecting our ambitions to use our voice and expertise to ensure children and young people without, or at risk of losing, parental care around the world are more visible, better supported and their rights protected.

This exciting and strategically important new role is pivotal in helping SOS Children’s Villages UK achieve our advocacy objectives as part of our new 2025-2030 strategy. A confident and proactive advocacy professional, the Advocacy and External Relations Manager will plan and carry out a broad range of activities, identifying and pursuing opportunities to further our advocacy aims.

This individual will:

• develop both internal (SOS Children’s Villages Federation) and external peer and UK government relationships
• engage in relevant spaces to ensure that the needs of children and young people without parental care are reflected, and that SOS Children's Villages’ profile and reputation is enhanced.
• devise and lead advocacy campaigns and create persuasive and engaging advocacy content and materials.
• work alongside two other new colleagues, as a key part of delivering a new knowledge ‘Hub’.
• help to develop new partnerships and relationships, and use the insights and evidence gained through the ‘Hub’ to craft advocacy recommendations, connecting with policy makers and other relevant stakeholders, to influence changes to policies and approaches around the protection of children.

We are looking for a self-motivated individual, who combines exceptional networking and relationship-building skills with strong organisational ability, and deep knowledge of the UK political landscape and advocacy tactics and approaches, ideally within an international development setting.

If you are a dynamic advocacy professional who is looking for an exciting new challenge within a friendly team, then this could be for you!

To Apply

Please read the full job description within the Candidate Pack, and submit a copy of your CV and a covering letter.

The deadline for applications is Sunday 17th November at 17.00 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Operations Manager

We have an exciting opportunity for an Operations Manager to join the team in this part-time, remote working role.

Position: Operations Manager

Location: Remote (travel to Edinburgh is required, up to 4 times per year)

Hours: Part time, 25-30 hours per week

Salary: £34,000 pro-rata

Contract: Fixed Term Contract - 18 Months

Closing Date: 5pm on Friday 8th November

Interviews: 18-19 November

The Role

The purpose of this role will be to manage and deliver administration services associated with operational areas including Technology and Data, Human Resources, Health and Safety, and Facilities. You will be responsible for supporting or leading business improvements to policies, processes and ways of working within these areas to ensure a more efficient and effective business as usual approach moving forwards.

Why join the team?

You will be offered on the job training and support for your development alongside other fantastic benefits:

• Opportunity to work your hours flexibly
• 35 days annual leave per year (pro rata) including the opportunity to take most bank holidays when you choose
• Employer pension contribution of up to 6%
• Employee assistance programme
• Enhanced Maternity Pay
• Budget for personal development and training
• Positive organisation culture with a firm understanding of supporting remote (hybrid) teams
• Opportunity to help share live music with people who may not otherwise get to experience it. 

About You

With project management and change management knowledge and skills to support you in this role, you will have experience of:

• Coordinating and delivering administration services.
• Business improvement projects and reviews.
• Working with different stakeholders to explore policies, processes and ways of working.

This is a remote working role but you will be required to travel to the Edinburgh offices up to 4 times per year.

When applying for this role you will be asked to submit a CV and Covering letter of no more than 2 sides of A4.

About the Organisation

The charity seeks to give joy through live music through the provision of live music sessions for people receiving care or treatment in healthcare settings across the UK, including those who are vulnerable, the elderly, those with dementia and in critical care.

Live music concerts are presented by individual or small groups of skilled musicians who have been carefully selected through a process of audition. Sessions are tailored to the both the setting and the audience to ensure that they can reach and connect people, encourage communication and meaningful interactions and evoke emotions and memories to make people feel good one tune at a time.

The successful applicant will require a DBS (Disclosure and Barring Service) or equivalent check.

The charity is committed to becoming an organisation that reflects society and promotes diversity and inclusion, and would particularly welcome applications from people who are currently under-represented, including disabled people and those from Black, Asian and other minority ethnic communities.

You may have experience in areas such as Operations, Operations Manager, Operations Lead, Operations Supervisor, Operations Team Leader, Finance and Operations, Operations Support.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.