• Are you looking for volunteer roles ?

    Go to volunteering section

268

Content Management Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing in 4 days
Dementia UK, EC3N, London (Hybrid)
£26,000 – £28,000
The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with Dementia UK.
Posted 3 days ago
Closing in 2 days
Royal College of General Practitioners, London (Hybrid)
£45,581.89 per year
Posted 2 weeks ago
Family Futures CIC, London (On-site)
£26,000 - £32,000 per year
Posted 2 weeks ago
Closing in 6 days
East & North Hertfordshire Hospitals' Charity, SG1, Stevenage (On-site)
£26,530 per year (NHS Band 4)
Posted 3 weeks ago Quick Apply
Closing in 2 days
Herts & Middlesex Wildlife Trust, St Albans (Hybrid)
£70,000 - £80,000 per year depending on experience, plus contribution to pension auto-enrolment and other benefits
Posted 3 weeks ago
MIND in Haringey, Multiple Locations (Hybrid)
Pro rata of £25,642.5 per year
Posted 1 week ago
Stewardship, EC1Y, London (Hybrid)
£31,000 per year
Seeking a customer-focused person to deliver great service and create meaningful connections with our customers, helping those we serve.
Posted 4 days ago
Closing in 2 days
The Sutton Trust, London (Hybrid)
£13.85 per hour
Are you enthusiastic and motivated? Why not join our Programmes team!
Posted 1 week ago
Muslim Charities Forum, London (On-site)
£35,000 - £37,500 per year
Posted 2 weeks ago Quick Apply
Closing in 6 days
Stewardship, EC1Y, London (On-site)
£26,000 - £35,000 per year
Seeking a Helpdesk Support Engineer to provide IT Support to ensure high availability and development of our systems.
Posted 1 week ago
Closing in 2 days
INQUEST, Finsbury Park (Hybrid)
£29,859 per year pro rata
Posted 3 weeks ago
Closing today at 20:57
RefuAid, Remote
£32,800 - £34,900 per year
Posted 2 weeks ago Quick Apply
Friends of the Earth, London (Hybrid)
£97,905 per annum
Can you lead Friends of the Earth in our mission to achieve climate justice?
Posted 4 days ago
Page 17 of 18
EC3N, London (Hybrid)
£26,000 – £28,000
Full-time
Permanent
Job description

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

  • enhanced maternity, paternity, adoption, and shared parental pay
  • family-friendly policies
  • 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
  • free health cashback plan (Medicash): employee cover plus up to four dependent children
  • 24/7 virtual GP access (UK registered), plus access to Best Doctors
  • free, confidential employee assistance programme (Medicash)
  • access to wellbeing app (healthy living tips and Bright TV )
  • flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
  • learning and development committed (bespoke training, LinkedIn Learning etc)
  • employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Posted by
Dementia UK View profile Organisation type Registered Charity Company size 101 - 500
Refreshed on: 27 November 2024
Closing date: 04 December 2024 at 23:30
Tags: Administration,Advice / Information,Campaigns,Communications,Fundraising,Advocacy,Business Development,Customer Service,Care Management,Compliance / Quality,Content Writing / Copywriting,Customer support,Delivery,Dementia,Engagement / Outreach,Entry level / Graduate,Community Fundraising,Corporate Fundraising,Direct / Supporters,Digital Fundraising