Contact Centre Officer Jobs in Home Based

CASPA is a passionate local charity that encourages autistic pride, self-advocacy, life skills and safe, inclusive community connections. We aim to build a society in which autistic people feel understood and empowered to be their full self and live their best life. 

We are recruiting for an experienced HR Officer to support on employee lifecycle administration, and proactively contribute to the review and development of HR processes at CASPA with a strategic focus on accessibility and user experience in a neurodiverse organisation.

The HR Officer plays a key role in supporting the HR and Operations Team to develop and maintain a positive, engaging, and inclusive working environment for our staff and volunteers.

CASPA’s ideal HR Officer is self-aware with a growth mindset, and takes a flexible, agile, a creative problem-solving approach to their work. They have a strong and resilient work ethic and understand the value and importance of maintaining confidentiality in HR matters, and align with CASPA’s mission and values.

We are particularly keen to attract those with lived experience of neurodivergence and believes in the importance of nurturing a diverse team who reflect our values. 

Ability to travel in and around the Bromley area is essential to the role. 

We are a person-centred organisation that recognises the commitment and passion our staff team bring to work and their dedication to delivering impactful services and support to our members. We show our appreciation by looking after our team's wellbeing and supporting them to achieve a healthy work-life balance. We offer staff benefits such as enhanced annual leave, an Employee Assistance Programme, wellbeing resources, contractual sick pay, learning and development opportunities, and more. 

Job Title: Information & Advice Helpline Officer (Maternity Cover)

Hours: 17.5 hours (Tuesday 9.30 - 4.00, Thursday and Friday 9.30 – 4.30)

(Some flexibility with hours/days may be possible)

Contract: Maternity Cover - Fixed Term to May 2025 (possible extension subject to funding)

Location: This role operates from our office in Thornton Heath

Salary:  £8542.58 pro-rata from FTE of £25,627.74

Background to the Role

Do you have helpline or call centre experience?  Are you good at communicating on the telephone?  Do you enjoy helping people to find information and solutions to challenges?  Are you approachable and a good communicator? We need you to join our high volume, friendly helpline team of staff and volunteers, answering calls and providing information and support to older people in Croydon.

Our helpline is a first point of contact for many older people and their families and carers as they tackle a variety of issues around finance, social engagement, housing and council tax, travel concessions such as Blue Badge and Taxi card.  You will play a crucial role in answering our busy Information & Advice Helpline phone: listening carefully and sympathetically to callers, finding solutions to their queries or issues and. The role is varied and very rewarding, and no two days are the same.

Main Duties (but not limited to)

• Providing information and signposting to callers to our Helpline and to people enquiring by email
• Entering new client referrals on our database and recording each new enquiry on our systems
• Supporting and supervising volunteers within the I&A Team
• This list is not exhaustive.

Responsibilities will include (but are not limited to)

• Offering a friendly and professional first point of contact for people phoning or emailing Age UK Croydon’s I&A Service
• Listening carefully to what clients say and ensuring the response to every enquiry is centered around them.
• Finding out clients’ needs, by asking them open questions about their circumstances, and opening up opportunities to offer them holistic support.
• This list is not exhaustive.

CVs will not be accepted.

Closing date: 12pm, Friday 18th October 2024

Interview: Thursday, 24th October 2024

This post is subject to a Disclosure and Barring Service check.

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

More about Battersea:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

Closing date: 30th September 2024
Interview date(s): w/c 7th October 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

The Role Within Unseen

Unseen provides support to people who have experienced Modern Slavery and Human trafficking and actively champions capturing voices in our work and providing development opportunities for those we are working with. Unseen also engages with a range of external partners to promote and facilitate person-centered and survivor informed responses to exploitation.

We develop evidence-based research and policy recommendations that are built from our support and collaboration work with survivors, key statutory service partners and NGOs. The Policy & Partnerships Officer will support the Policy & Research work of the organisation and support in the coordination of the Southwest Anti-Slavery Partnership to ensure delivery of real and tangible benefits for everyone involved, especially potential victims and survivors.

Purpose of the role

The Policy & Partnerships Officer will support in the delivery of Policy & Research projects and the collation of lived experience voices into our research work. You will work closely with the Policy & Partnerships Manager, the Survivor Involvement Coordinator, Senior Caseworkers and Unseen’s Survivor Consultant Volunteers and be responsible for the survivor consultant focus groups.

You will also support the Policy & Partnerships Manager in the coordination of the Southwest Anti-Slavery Partnership. Unseen facilitates the Avon & Somerset Anti-Slavery Partnership board, the Regional Anti-Slavery Partnership board and Bristol Modern Slavery Operational Partnership. We also support the chairs of other force area partnerships in the region and act as a point of contact in the Southwest, providing advice and guidance to partners and promoting proactive activity to eliminate Modern Slavery.

You will work closely with Unseen’s Policy & Research Team and have regular interactions with staff across Unseen’s wider teams including Support Services, Fundraising, Media & Communications and Operations.

There has never been a greater need for Independent Age’s work.  More than two million older people are in poverty, with millions more living with precarious finances. At Independent Age, we believe that no older person should face financial hardship. That’s why, by 2027, our goal is to have improved the lives of one million older people.  Our information and advice, grant-making, partnership activity, policy work, and campaigning increases the financial well-being of older people, enabling them to have greater choice and independence in wider areas of life. 

As Director of Services and Grants, you will be responsible for ensuring that our multi-channel services and grants programme serve and improve the lives of older people, reach those who are most likely to be in poverty, and have the maximum impact.  You will help us grow our capacity, build our network of charity and commercial partnerships, develop our external training offer, and reach more people including those groups most likely to experience financial hardship. 

Having operated at a senior level, ideally as part of a Senior Leadership Team, you will be an inspiring leader with a demonstrable passion for our cause.  Experienced in successfully managing service transformation and development, including in a contact centre environment, you will also have an understanding of grants programmes, and of building strategic partnerships and national networks.  With an understanding of demonstrating and reporting on impact, experience of supporting fundraising for services and bidding for contracts, you will ideally also have knowledge of developing an external training offer.

Please review our candidate pack, linked below, for further information.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days a week or a 9-day fortnight. 

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard. But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age by visiting the careers page on our website. 

Application Process:

To apply, please visit our website to submit a curriculum vitae and a supporting statement, detailing how your skills and experience meet the criteria within the job description and person specification.  Please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format.

To support our commitment to equity, diversity, and inclusion we use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement, and please ensure the title of any uploads does not contain your name.  Please do not omit dates of employment. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS Certificate will be required for this role.

Closing date for applications: Monday 7 October 2024 at 23:59pm

First interviews: to be held virtually week commencing 21 October 2024.

Final interviews: to be held in person on Wednesday 6 November 2024.

RJ4All is looking for an innovative UK Operations Director who will drive impactful social justice projects and community initiatives while fostering strategic growth and income generation. You will oversee our dynamic UK-based operations out of the Rotherhithe Community Centre, work closely with the Director, and lead our Centre-based team. 

Restorative Justice for All (RJ4All) is a charitable, user-led international institute with expertise in preventing and addressing harm at the individual, community and inter-state levels. We are one of the world’s leading experts in transferring complex criminological and social justice concepts into practice through real-life pilots and community projects. 

The UK Operations Director will lead on the delivery, coordination, monitoring and evaluation of RJ4All’s UK-based services, and especially those run from the RJ4All Rotherhithe Community Centre. It is expected that they will generate income for the UK operations and contribute to new ideas for UK-based projects that fall within RJ4All’s agreed strategy. Finally, the post holder will act in place of the Director when they are unavailable or for any other agreed reason.

This post requires leadership and strong ethical commitment to RJ4All’s core values and vision, independence balanced against organisational priorities and focus. To this end, the postholder is expected to have excellent communication with the Director, and be able to participate in complex, high level discussions with the non-executive directors and other stakeholders about the future of RJ4All. Initiative, loyalty, and innovation are attributes that are highly valued at RJ4All. 

Key Tasks 

• Lead on the management of RJ4All’s UK Operations especially those run from the Rotherhithe Community Centre, ensuring its facilities meet government regulations and environmental, health and security standards. 

• To line manage the Community Project Coordinators and Officers, the Fitness team, administrators, finance support staff, interns and volunteers. 

• To lead on drafting applications for funding from government, trusts and foundations, donors and sponsors for UK programmes and services. 

• To lead on managing and delivering of all services running out of the Community Centre including the RJ4All Sports branch, Community Gym, YouthClubs+, Foodbank, and Community Library 

• To lead on creating and monitoring the UK Operations’ Theory of Change on annual basis, and review it against available data and individual projects’ Theory of Change. 

Qualifications 

Essential 

• Bachelor's Degree in Social Sciences or related

• Minimum of 3-5 years’ experience working in a relevant field such as equalities or crime prevention 

• Experience in non-profit, CIC, or small business environment

• Experience in managing paid and volunteering personnel

• Demonstrated experience in fundraising 

• Experience in writing and monitoring budgets 

• Strong written and verbal communication, including the ability to contribute to decision-making and planning 

• Willingness to learn and develop as a leader, inspire others and self, motivate and set own priorities 

Desirable 

• Master's Degree in Social Sciences or related 

• Certified trainings in restorative justice and other relevant areas 

• Knowledge of the HMRC and UK tax regulations and best practices 

Deputy CEO (Mind In Mid Herts)

About Us

Mind in Mid Herts is a local, innovative, and experienced mental health provider for people aged 16 years and over.  Mind in Mid Herts supports positive mental health working across three themes: prevention, social support, and recovery. We understand everyone’s needs are different and work in a person-centred way to ensure the people of Hertfordshire’s mental health is supported and respected so that nobody has to face a mental health problem alone.

About The Role 

This is a new role for Mind in Mid Herts to bring complimentary skills to our leadership team to implement our strategic vision. This role will grow our capacity to identify needs and develop new services, build upon and create new beneficial stakeholder and funder relationships, and support the development of our team. This role will also lead on our Equality, Diversity, and Inclusion strategy for our inclusive workforce and community engagement.

Requirements/Person Specification

This is a leadership role that will require:

• Experience of operational management of a charity including finance and budgeting in a not-for-profit environment
• Understanding of funding models in a not-for-profit environment
• Strong commitment to the services we provide
• Compassionate leadership style

A full Position Description and Person Specification can be found in the candidate info pack.

How To Apply

Eastside People is supporting Mind in Mid Herts in the recruitment for this role. Please ensure you read the candidate information pack which contains important detail about the role before applying. Please apply by submitting your CV and cover letter. Please use the cover letter as an opportunity to add to the information you have shared in your CV, and ensure that you cover the following:

• Your familiarity with mental health challenges and support.
• Why you are interested in this position at this time.
• Your experience/knowledge in relation to the Person Specification in the recruitment pack.

We are excited to hear from you if your background is not in mental health or social care but you share a passion for the work Mind in Mid Herts does. We are committed to Equality, Diversity, and Inclusion in all we do. 

We would discourage your from discounting yourself from the role if you may not meet all of the criteria. Rather, if you would like a call to discuss the role in more detail, please contact us via email to arrange this. Having a call of this kind will not influence the success or otherwise of your application.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

The closing date for applications is Monday 21st October. First interviews with Mind in Mid Herts will take place w/c 4th November, with final interview w/c 11th November.

REF-216 980 

You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.

Key details

• Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
• Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
• Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
• Application deadline: 9am, Friday 4 October 2024
  
   

  Key objectives:

• To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
• Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
• To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.

• Reporting to: Service Manager and Head of Services (Housing)

  Main tasks and responsibilities

  Young people's services

  Delivering a resettlement service to young people with multiple needs. This will include:

• Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
• Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
• Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
• Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
• Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
• Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
• Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
• Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
  
  Sharing best practice

• To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:

• Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
• Promoting and representing NHYC at relevant forums, meetings and events.

• Information management

  To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

• Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
• Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
• Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
• Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.

• Reviewing personal and professional development needs

  To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

• Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
• Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
• Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
  
  Other

• To contribute positively and constructively to the development of the team, the service and the centre. This will include:

• Covering for other members of the team where necessary.
• Following NHYC’s policies, procedures and performance expectations in all functions of the post.
• Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.

Application deadline

9am, Friday 4 October

Location: Hybrid- from any one of our services (High Wycombe, Aylesbury, Chesham, Buckingham) and home working
Travel: Between our offices and to and from community/ fundraising events. A drivers licence and access to a car is essential for this role. Travel expenses will be paid from your designated place of work.

Role Outline

This new role for Citizens Advice Bucks provides a great opportunity for someone to join our supportive fundraising team at an exciting time when we look to expand the way in which we engage our local community and fundraise. The role will work with colleagues across the charity including our Communications team. will play a key role in raising awareness of Citizens Advice Bucks in the County, engaging with existing and new supporters/partners through a variety of community and fundraising events.

Helping the fundraising team attract new supporters, take care of existing ones, managing our community events, challenge events, individual and regular giving and small grants income streams and explore new fundraising opportunities.

Working with our Comms team to design exciting and relevant materials and social media content to promote community events and fundraising opportunities.

About Citizens advice Bucks

As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity. Each year thousands of people come to us for free impartial advice on the challenges they face including; debt, benefits, housing, food poverty, energy bills, matrimonial issues and so much more.

We know in times of crisis, having access to reliable support and guidance can make all the difference and
our highly skilled staff and volunteers help us do that. Last year they:

• Helped 7,518 clients with 34,928 issues.
• Engaged in 1,203 webchats.
• Answered 4,450 calls of which 502 were to the food crisis line.
• Had 3,631 in person conversations leading to 972 client appointments.
• Helped clients gain additional income worth £2.5million

Together, we hope to build a more promising future for people in Bucks!

Why work for us

You will be joining a supportive team of over 50 staff and around 80 volunteers all determined to do our best for our clients. Our core values are that we are client-centered, friendly, kind, professional and that we respect our clients, ourselves and each other.

As a paid member of our team some of the benefits you will receive include:

• 25 days leave plus statutory bank holiday (pro rata per year for part time roles)
• Travel expenses paid when working away from your contracted office
• Generous employer pension contribution
• A company that is committed to its employees, valuing their knowledge, creativity and flexibility
• Ongoing personal training and development
• The chance to work with amazing people and a nationally recognised charity
• Access to our Employee Assistance Programme, Health Assured and Mental Health First Aiders.

Citizens Advice Bucks is an equal opportunities employer. We actively celebrate diversity, promote equality
and challenge discrimination.

How to apply

If you feel you have the desire, enthusiasm and skills for this role and are interested in joining us as we embark on our new fundraising journey, you can apply by sending a cover letter (no more than 2 A4 pages) detailing why and how you feel you are a good match for this role, demonstrating how your experience matches the job description and person specification.

Please send this across along with a copy of your current CV, you can find the email on our vacancy page via the Apply button.

If, after review we agree that the role is indeed a suitable match we will be in contact to arrange an interview. The interview process will enable us to understand a little more about you, your experience and why you wish to work for us. It will also provide you with an opportunity to meet the team and ask us any questions you may have.

The deadline for applications is the 30th of September, we will contact applicants in the first week of October to let you know the outcome of your application and invite you for interview, if successful.

We look forward to hearing from you!

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it. 

Location: Based in the London office (Working from home is an option in line with Crisis’ Hybrid Working policy with a minimum of two days a week working in the office)  

About the role 

As Crisis’ Media Officer, you will play a key role in securing impactful media coverage that inspires the public and politicians to join our fight to end homelessness by raising awareness of our influencing campaigns and fundraising events. You will help to build Crisis’ profile by bringing to life our work, demonstrating how we end people’s homelessness for good through education, training and support with housing, employment, and health.

Your role will be creative and varied. You’ll work with our frontline staff to identify people facing homelessness who want to share their stories and empower them to do so. At Crisis we always champion the voices and experiences of the people who we support. You’ll help create bold and hard-hitting news stories to engage our audiences and bring to life some of our biggest organisational campaigns, like our annual Christmas appeal. You will also help make the most of reactive opportunities that come through to our press office and help build relationships with key journalists. 

About you 

You will have: 

• Experience of working within a busy press office environment/ PR agency or as a journalist. 

• Experience of supporting with or delivering impactful media campaigns or stories that have helped secure quality coverage in national and regional news outlets, as well as softer consumer features.

• Excellent writing skills, with the ability to craft engaging copy for a range of audiences, including political, consumer, tabloid, trade and everything in between. 

• Experience of working with case studies, identifying and preparing stories for the media and empowering people to share their experiences.

• Strong news sense, with a good working knowledge of the UK media, including digital media production, with experience of creating digital first coverage and amplifying campaign messages creatively in the digital sphere.

• Dedication to Crisis’s purpose and values including equality and social inclusion.    

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.  

Working at Crisis  

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:  

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.  

• Pension scheme with an employer contribution of 8.5%  

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay. 

• Flexible working around the core hours 10am-4pm  

• Wellbeing Leave to be used flexibly and more! (Full list of benefits available on website)  

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.  

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply? 

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 29th September 2024 23:55

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success.  We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Interview process: Competency-based interview + written task.

Interview date and location: Wednesday 9th and Thursday 10th October 2024, in-person at our London office.

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team  to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

Wandsworth Oasis seeks a suitably experienced senior leader to become their next CEO to lead the organisation in its next phase of development and the continued delivery of its mission to achieve positive impact for people living with HIV or AIDS.

About Wandsworth Oasis:

The roots of today's charity grew from one shop, on Battersea Park Road, opened in 1992. The shop's objective was to raise funds to support the Wandsworth Oasis AIDS Care Centre. As we grew, our trading charity was formally set up and from there other shops were opened. For over 20 years now, we have been supporting a number of London-based charities that align with our mission of supporting people living with HIV, raising awareness for prevention of HIV infection and challenging stigma.

About the role:

Salary: c£60,000 pa fte (c£48,000 pa actual salary)

Hours: 30 hours per week/0.8fte

Location: Tooting, London SW17. Hybrid working by agreement.

Benefits: 33 days annual (including 8 bank holidays) pro-rata; 6% employer pension contribution

Contract: Permanent (6 month probationary period)

We are happy to consider flexible working arrangements and job-share candidates

The CEO will be reporting to the Co-Chairs and directly line managing the Head of Income Generation and the Finance Manager. The post holder will have responsibility for the management and statutory compliance of the organisation which is a registered charity and company limited by guarantee. The CEO is responsible for the day-to-day operation of the organisation as delegated by the Board, including the management of people and resources and operation of the shops. The CEO fulfils a critical support role to the Board in relation to governance requirements and will be expected to facilitate the development of strategic plans, ensure the sustainable and strategic management of the organisation in collaboration with the Board and, when appropriate, obtain external professional advice.

Responsibilities will include:

Mission and Strategy:

• With the Board and staff, shape the organisation's strategic and operational plans and lead their successful implementation.
• Optimise income streams and reserves to guarantee the charity's sustainability and development.
• Manage Wandsworth Oasis's grants programme to organisations and individuals, from application stage through to reporting from grantee organisations to ensure they achieve measurable impact.

Leadership and Governance

• Promote and role-model a positive and professional and compassionate workplace culture
• Work with the Co-Chairs to develop the Board and good governance practice and upholding regulatory requirements.
• Oversight of volunteer strategy and ongoing management of volunteers

Influencing and External relations

• Champion prevention of HIV, removal of stigma associated with HIV and the need for high quality support for people living with HIV.
• Maintain Wandsworth Oasis's external profile and influence with grantee organisations and applicants, other organisations in the HIV space, local stakeholders and networks where the charity operates.

How to Apply:

Charity People Ltd is acting as a recruitment agency advisor to Wandsworth Oasis on this appointment. Interested candidates are invited to submit a CV to and request a candidate pack from Senior Appointments at Charity People.

Closing Date:

Applications must be submitted by Monday 7th October

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.

Charity People actively promote equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

Background to the role

Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.

Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.

Job description

Job Purpose

· To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.

· To a promote network services across the Boroughs to maximise their take-up.

· To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.

· To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.

Key Tasks

· To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.

· To develop shared working practices across the service network.

· To work closely with providers of similar services

· To work to agreed individual, team, and organisational objectives.

· To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.

· To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.

· To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.

· To collect monitoring information to enable the service to be evaluated.

· To provide support to services outside of normal working hours and occasionally attend sessions when required.

· To complete assessments

Quality

· To be familiar with and to implement Age UK East London’s policies and procedures.

· Ensure that confidential data is managed within AGE UK’s policies and procedures.

 General

· To meet regularly with line manager for support, supervision, and appraisal.

· To attend team and staff meetings, (and other meetings) as required.

· To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

· To undertake all training required to fulfil the role.

· To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

 Functional Links

· The role reports to Caxton Hall Centre Manager

· Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.

Person Specification

Experience

Essential

· Experience of working on a one-to-one basis with marginalised groups

· Experience of running group activities

· Experience of keeping paper and electronic records and statistical data for monitoring purposes.

· Experience of providing kind, inclusive and high quality customer service

Desirable

· Qualified in Chair Based Exercises

Knowledge & Understanding

Essential

· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.

· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.

Desirable

· Working knowledge of other Community Languages

Skills/Attributes

Essential

· Intermediate IT skills

· Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

· Commitment to learning and development and reflective practise.

People skills.

Additional Requirements

· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)

· Flexibility in working hours to meet organisational needs.

Employment Details

Contract type

This contracted post is fixed term until March 2025 with the possibility of extension and is 35 hours per week.  We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

The post holder will be mostly based across East London.

Salary 

Between £28,840 and £31,930 Plus 5% employer pension contribution.

We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.

Holiday entitlement

25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.

Conditions of employment

The job offer is subject to the receipt of two satisfactory Employment References, an enhanced  DBS Check and evidence of relevant Qualification.

How We Value Our People

Learning and development

We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.

Flexible working policy

We welcome flexible working requests from day one and anyone can make as many requests as they wish to.

Family Friendly Policy

We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.

Sick leave policy

We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.

Death in service insurance

We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.

Employee assistance programme

We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.

Menopause and menstrual policy

The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.

Open Door policy

The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.

Wellbeing policy

The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.

Duncan Robertson Award

For the outstanding contribution to the wellbeing of older people.

Cycle to work scheme

The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break

Other benefits

Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.

Next Steps

How to apply

To apply, please complete the application form on our website.

Recruitment Timetable

Deadline to receive applications: 27th September 2024 at 5.00pm

1st stage interviews: Week commencing 7th October 2024

Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department.

Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal – as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind.

We have an exciting opportunity to join the Wildlife team, within the Policy, Prevention and Campaigns Division, as a Senior Scientific and Policy Officer - Wildlife Rescue & Rehabilitation.

This role is essential for the RSPCA to further safeguard sick, injured, and orphaned wildlife and achieve the RSPCA's objective of securing better legal protection for wildlife in animal welfare establishments (wildlife rescue and rehabilitation centres). 

Currently, anyone can set up a rescue/rehabilitation centre or sanctuary with no oversight. This can lead to these establishments becoming overwhelmed despite good intentions. 

This role will develop and implement an advocacy strategy to achieve statutory regulation of these facilities, to protect the welfare of wild animals. 

The post-holder will work closely with the Veterinary and Operations teams to ensure the RSPCA's rescue and rehabilitation standards are based on the latest scientific evidence.

This role will achieve measurable improvements in welfare standards and legal protections, reinforce the RSPCA's commitment to leading positive change and strengthen the Society's position as an influential leader in this field.

This role is being offered as a 24 month fixed term contract. We are open to flexible working options, such as part time hours and the role will be offered on a hybrid working basis; working from home and from our London and or Horsham office. 

Are you ready to join our movement?

What a day might look like for you

You can find a full description of what the role entails on the attached role profile but in a nutshell, we will look to you to:

• Generate and maintain RSPCA policies, strategic aims, goals and objectives relating to sick, injured, and orphaned wildlife.
• Generate and manage the implementation of an impactful influencing strategy to secure improved legal protection of casualty wildlife in animal welfare establishments.
• Prepare and deliver evidence-based briefing papers, policy reports, position statements, articles, and press releases. 
• Work with RSPCA colleagues to  ensure RSPCA's wildlife rehabilitation standards are based on the latest scientific evidence and best-practice, and address key research gaps.
• Stay up-to-date on animal welfare science, legislation, ethics, and developments in the field.
• Network within the wildlife rehabilitation sector and represent the RSPCA in advocacy coalitions.

What makes a great Senior Scientific Officer- Wildlife Rescue and Rehabilitation?

To succeed within this role, it is essential that you have proven experience of liaising with civil servants, MPs and other members of the government. 

You must have strong communication skills and the ability to juggle conflicting priorities, along with a strong background of working within policy. 

Along with this experience, we are keen to receive applications from those with:

• A degree level qualification in a relevant biological discipline.
• Broad knowledge of wild animal welfare issues and specific knowledge and experience relating to wild animals specific to the post. 
• Strong relationship building, negotiation and influencing skills.
• Proven experience of high level influencing and setting the strategic direction for advocacy on animal welfare issues.
• The ability to build and utilise networks of contacts effectively and to work in coalition with others.
• Expertise in developing compelling policies, shaping agendas and working in coalition to achieve change.
• Experience of project coordination and organisation.
• Experience of translating policy and research into change through advocacy, and a strong track record of driving policy change with national and local governments.
• Excellent research and writing skills with the ability to effectively condense, summarise and make sense of large amounts of information quickly, pulling out salient points and spotting potential weaknesses or problems. 
• You must also be aligned to our vision and values.

This role is both rewarding and challenging and it is a very exciting time to join the RSPCA during our 200th year, so if you have the skill set we are looking for, please apply! We encourage people from all sections of our community to apply for jobs with us.

Final note from us & good luck with your application!

Interviews will take place on the 15th and 16th October.

We are really lucky that some of our roles attract a high level of interest and for this reason we review applications as they are received, unfortunately on some occasions this means roles may close earlier than advertised; so early submissions are highly recommended.We are unable to accept applications past the close date.

University of Oxford Development and Alumni Engagement

Project Officer – Social Sciences

University of Oxford Development and Alumni Engagement is seeking a Project Officer to join its Social Sciences Development team. This opportunity comes at an exciting time as we are expanding the team in response to increased donor interest in the world-leading research and teaching being undertaken across the Social Sciences at Oxford.

About the role:

In this role you will help identify potential donors to our academic research projects on pressing issues such as climate change, early years education and social inequality. A team player, you will have outstanding written communication and work alongside the wider team and academics to develop funding proposals, donors reports and briefing documents. You will also work on special projects that come up for the team such as event support and campaign reporting.

• Location: Hayes House, Oxford OX1 3BQ, and University Offices, Oxford OX1 2JD – hybrid working may be an option
• Salary: Grade 6: £32,332 - £38,205 per annum with a possible extension to £41,732 - with an Oxford University Weighting of £1,500 per year (pro rata)
• Contract type: Permanent, full time hours (37.5 hours per week)

To be successful you’ll need:

The successful candidate will be a highly motivated, enthusiastic individual who has meticulous attention to detail and enjoys working on multiple projects at the same time. This is a perfect role for someone who is interested in starting a career in fundraising or marketing, has a willingness to learn and is good at building relationships.

What we offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

• Flexible hybrid working
• An excellent contributory pension scheme
• 38 days annual leave
• Membership to CASE
• Training and development opportunities
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Membership to a variety of social and sports clubs
• Discounted bus travel and Season Ticket travel loans

Application process:

• To apply for this role please click 'Apply', and complete the online application form for vacancy 175132.
• Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 30 September 2024 can be considered.

Interviews are currently scheduled to take place on 15 October 2024, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply