Community Worker Jobs in Ilford, Greater London

We are currently seeking a Team Lead to head up the delivery of support services for carers across the Southend Borough.  Working 37 hours per week with remote working with the flexibility to work from home and community venues in Southend. 

Tasks will encompass: managing the Carer Support Advisers within the team, providing personalised information and advice to carers, working with carers using a strength-based approach to identify their needs and plan support as required and building effective relationships and partnerships with commissioners, other organisations, partners and key stakeholders to create better outcomes for carers.

To be successful in your application, you will ideally need experience of managing a small team and building up relationships across partners and communities in order to deliver agreed outcomes within timescales.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification contained within the Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable. 

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.  Please note that if you have not been contacted within one week of the closing date, your application has not been successful.

Carers First is an Equal Opportunities Employer

Positive      Collaborative      Ambitious

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

 

Key Responsibilities
See attached job description for full list of responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

 

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  
  

Skills and Abilities

See attached job description for full list of skills & abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills

Reporting to: Head of Services

Salary: up to 40k based circa on capabilities and experience

Join Our Team at Mind in Tower Hamlets, Newham, and Redbridge!

Are you a dynamic leader with a passion for mental health and community support? Mind in Tower Hamlets, Newham, and Redbridge is searching for an outstanding individual to serve as a Service Manager. This role involves managing and leading the Tower Hamlets Recovery and Wellbeing Service, which includes the Connecting Communities, Safe Space Café, Sakinah Project and Supported Self-Help Programme.

About Mind in Tower Hamlets, Newham and Redbridge

Mind in Tower Hamlets, Newham & Redbridge is a local Mind association and community mental health charity. We endeavour to make sure that everyone with a mental health or emotional issue has somewhere to turn for advice and support.

Our vision is a society where everyone is accepted and included; where there is no stigma or discrimination towards people because of mental health issues; and where our clients' needs and ambitions are supported.

We provide support services- including for those in crisis, to raise awareness and deliver activities, groups and events through our work in Tower Hamlets, Newham and Redbridge. We work closely with other organisations to ensure we deliver a high-quality and diverse range of services to people in the local area.

About the Role

Role Overview:

As a key member of our team, you will:

• Manage and Lead Services: Oversee the daily operations of our Recovery and Well-being Service in Tower Hamlets, alongside some smaller contracts, ensuring that all commissioning targets and KPIs are met.
• Performance Management: Ensure all contract requirements, including KPIs and client satisfaction, are achieved through effective and considered performance management.

• Leading a high-performing Team: Inspire and manage a dedicated team of staff. Your leadership will foster a positive, resilient, and effective team culture.

• Promoting and delivering a Recovery-Focused Service: Implement and champion recovery-oriented practices that empower service users to achieve their personal goals and improve their well-being.

We Would Love to Hear From You If You Have:

• Service Delivery: Demonstrable experience of working within a charitable service delivery organisation.
• Leadership Skills: Proven experience in leadership and people management.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Relationship Building: Ability to build strong and enduring relationships with a range of partners.
• Trust Building: Ability to rapidly form and sustain trusting relationships with service users/carers and other peer support workers and professionals.
• Budget Management: Experience working within agreed budgets and managing resources effectively.
• Community Engagement: Proven ability to proactively work with ‘seldom heard communities’ ensuring services are culturally sensitive and appropriate, including but not limited to racialized communities, faith communities, LGBTQ+ communities, and other marginalised groups.
• Prioritisation and Problem Solving: Ability to prioritize workloads, problem-solve, and operate in an agile manner.
• Service Quality: Demonstrated ability to manage services effectively and ensure high quality.
• Innovation and Change: Support for innovation and organisational changes, seizing opportunities to influence the organisation's future direction.

The closing date for applications is Wednesday 15th July at 23.59hrs

If you would like to discuss the role before applying, please feel free to contact Emmanuel from Diversifying Group. 

Our Commitment

MindTHNR is committed to being an Anti-racist/Anti-discriminatory Organisation – we are advocates for racial justice and equality for all members of our community. We will continue to listen, learn, and keep taking action to influence change. This is not a tick-box exercise for us, this is for our community, this is for our staff, this is for all those who have faced inequity and inequality based on their gender, sexuality, ethnicity, religion, disability, and age. We may just be starting, but we won’t stop!

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. 

The National Homicide Service is a fast paced, specialist team funded directly by the Ministry of Justice to provide exceptional trauma informed practical and emotional support every day. We currently have an opportunity for a Caseworker to join our Remote Working Team. This role is home-based working 37.5 hours per week

This is a unique opportunity to support families and individuals bereaved by and eyewitness to murder and manslaughter.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

The role of Homicide Caseworker is varied, demanding and rewarding; no two days are the same and you will thrive on this challenge. You will need to be extremely organised and able work independently and as well as being a pro-active, supportive member of a team open to developing your personal resilience.

You will work closely with the Major Crime Police Units, Senior Investigators and Family Liaison Officers, you will provide a pivotal role to support clients through the Criminal Justice System. You will provide support to families by phone and Zoom when their usual Homicide Caseworker is unavailable. You will complete needs assessments, and will coordinate and deliver a tailored package of support alongside our commissioned providers and other key stakeholders.

You will be driven to make a difference every day with the ability to focus on the needs of vulnerable service users. You will have resilience and adaptability; understand the importance of professional boundaries; have excellent listening skills and the ability to demonstrate empathy. You will enjoy the challenge of a busy caseload and will be able to demonstrate the excellent organisation skills essential to managing a demanding and diverse workload.

As a fully trained Homicide Family Caseworker you will be responsible for managing your own complex caseload to the highest quality standards. This role is part of our remote working team and so you will be home-based, however you will need to be able to travel to work meetings and to attend training as required.

You will need:

• Effective verbal & written communication skills
• Experience delivering services within a statutory, voluntary or multi agency setting
• Good organisational skills, able to prioritise effectively
• To work independently & as part of a team
• Ability to build relationships with both interenal & external stakeholders

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Title:  Fundraising Officer

Location: Central London

Reports to: Head of Branch Operations

Salary: £26,500 pro rata (4 days per week)

Background:

Central London Samaritans (CLS) is the largest of Samaritans’ 201 branches.

Based in the heart of Soho (*), 450 volunteers deliver the Samaritans service round the clock, every day of the year providing support for anyone struggling to cope. Our core objective is to deliver services that support the Samaritans vision that fewer people will die by suicide. Assisted by a small staff team, volunteers manage over 100,000 contacts a year of which, pre-pandemic, 4,500 were face to face visits.

As well as delivering services in our Marshall Street centre, we also work in the community across seven London boroughs. From providing emotional support for London’s homeless, to running peer-to-peer listener programmes at Brixton prison, and delivering talks and workshops to schools and workplaces, we pride ourselves on the support we give to our community. Our volunteers also offer emotional support following any form of crisis affecting Londoners, such as the London Bridge attacks and the Grenfell Tower fire.

 

Role description:

Responsible for ensuring the delivery of the community events fundraising plans and activities. You will be managing a select number of events, along with engaging with the community and businesses to develop and implement plans for maximising income and support from individuals, groups and businesses.

 

Main responsibilities:

• Manage branch Community and Events, taking a lead for specific awareness events and fundraising events or activities.
• Organise events, including liaison with venues, suppliers, monitoring expenditure, volunteers and participants and ensure all preparation is complete.
• Ensure an excellent level of supporter care and stewardship with supporters is maintained and developed.
• Provide regular reports and information about activities, supporters and volunteers.

• Previous experience working in fundraising in either a community, challenge or mass participant event capacity.

· Manage our external communications, including our website, Mailchimp newsletters and Twitter account.

Please note that this summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder.

Experience and Skillset:

• Experience of establishing and maintaining strong relationships with individual fundraisers/supporters and/or, managing fundraising events.
• Experience of working to budgets, targets and plans.
• Experience of working with and supporting volunteers.
• Knowledge of fundraising regulations.

· Knowledge of and ability to develop and coordinate online giving donation platforms.

· Ability to work independently, and as part of a small team – including with volunteer stakeholders – when required

Hours of work and Location:

The basic hours are 28 hours per week spread over four working days. Within these hours there may be need to work some evenings and weekend days depending on when events happen, so flexibility is essential. The core responsibilities should be carried out during weekdays.

The amount of out of hours work will be agreed on an ongoing basis.

Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive.

(*) - At present, the branch office is located in Soho but Central London Samaritans, as an organization, will be moving location to a new site in Marylebone in early 2025. We are disclosing this now as the successful candidate would be expected to move with us when the branch office is rebased, so please do take note of this.

Limitations:

The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch’s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it.

 

Equal Opportunities Policy:

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

This is an exciting opportunity for an Assistant Psychologist to contribute to increasing and improving emotional and mental health provision within education settings for 5–18-yearolds, young adults (15 - 18), families, and other professionals within the London Boroughs of Hammersmith and Fulham.

The "Be Kind to Your Mind (BK2YM)" service provides evidence-based mental health support to school- and college-aged Children and Young People, staff, young adults, families, and other professionals within the London Boroughs of Hammersmith and Fulham.

Be Kind to Your Mind (BK2YM) is a non-clinical, mental health and wellbeing offer delivered by HFEH MIND Youth Services. BK2YM’s non-clinical interventions and psychoeducation programme (Learn Well) offers a multitiered level of support:

• Preventative and early intervention for children and young people aged 5 – 25 through HFEH Mind Psychoeducation Workshops and assemblies.
• Training for school staff and other professionals.
• Therapeutic Arts intervention (x6 sessions) for students.
• Access to a digital support tool (self-help): WYSA.
• Access to wider digital/online support tolls (Including My Mind TV).

Key Responsibilities

• Delivery of Be Kind to Your Mind interventions across schools, colleagues and alternative education.
• Delivering whole school/year group assemblies and ‘drop-down days’ to educational establishments within the defined area(s) of operation.
• Facilitation with targeted outreach to H&F SENCO's/AP's, adapting content for Special Educational Needs and Disabilities (SEND) in collaboration with Educational Psychologists.
• Ad-hoc creation of bespoke content to complement existing materials.
• Creation and delivery of education staff workshops based on provided training needs assessment form submissions.
• Outreach to schools/organisations, maintenance of Learn Well bookings.
• Maintaining rapport with education/community youth provisions to ensure continuation of delivery across the academic year.
• Co-ordination of targeted outreach/promotion on universal days related to Children and Young People’s Mental Health and issues impacting their mental health and wellbeing generally. (E.g. world mental health day, stress awareness week etc.)
• Evaluation and Impact Reporting:
  • Composition of internal, bi-borough, and education/youth settings impact reporting.
  • Support data analysis for routine reporting, service evaluation, research, and improvement.
  • Completing pre-and post-evaluation of interventions to ensure delivery is reviewed and meeting objectives. 

Person Specification

Knowledge and Experience

• An undergraduate Psychology degree (or equivalent) that confers British Psychological Society’s Graduate Basis for Chartered membership (GBC).
• Understanding of the impact of social inequalities and how this relates to mental health.
• Extensive knowledge and understanding of the key socioeconomic and systemic factors that contribute to poor mental health of children, young people, and parents/carers from Black, Asian, and other Ethnic Minority groups.
• Understanding of the importance of maintaining confidentiality.
• Experience of literature reviews, data collection, and analysis.
• Knowledge of mental health and/or social care services.

Skills

• Excellent writing skills and the ability to distil complex issues in clear language for a wide range of audiences.
• Commitment to working innovatively and always seeking to evaluate and improve all areas of practice.
• Ability to work productively as part of a team.
• An authentic regard for the client’s experience and knowledge as equally valuable as that of clinicians/practitioners.
• Data Literacy and Attention to detail – especially in relation to compiling activity and impact reports for the service(s)
• Ability to keep accurate notes and records.
• Ability to prioritise and work on a number of tasks in parallel.
• Good time management and organisational skills.
• Excellent problem-solver.
• Ability to work well under pressure.
• Ability to convey ideas clearly.
• Strong interpersonal skills.
• Ability to communicate with a wide range of audiences.

Please note that this is a fixed-term contract for 8 months, starting September 2024

Location: Flexible with some paid travel to London (if based outside of London)​

A little bit about the role 

We seek a graduate with excellent communication skills for our Recruitment team. You must be able to manage data, multitask, and adapt to dynamic environments. Enhance Frontline’s social worker training selection process with autonomy and a commitment to continuous improvement.

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

We think the internship at Frontline is unlike other internships. You’ll be given plenty of opportunity to develop key skills for your future career, while also holding a core role within the team. You will be joining us at our busiest time and so will have day to day coordinator responsibilities throughout the year. This makes it a great first step into your career as you’ll have real practical examples to take forward. You will work with the Selection Manager and Selection Officers to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout.

Some key responsibilities include:

• Facilitate at Approach Social Work assessment centres, supporting assessors and sharing responsibility for ensuring days run smoothly and consistently​
• Manage the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors)​
• Act as first point of contact for candidates experiencing technical difficulties with IT systems used as part of selection process.

A little bit about you 

The role would suit a recent graduate with experience in event planning, logistics coordination, or customer service. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Hours of Work: 37.5 hours per week
Location: Flexible across the borough but mainly based in The Lodge Community Hub and Rutland House
Salary: £29,400 per annum + 3% pension
Contract: Fixed Term for 6 months - job share and/or part time hours considered for the right applicant
Responsible to: Cost of Living Coordinator, Adult Support Services Team

The London Borough of Bromley’s All Age Autism Strategy recognises the specific needs of autistic clients in navigating the welfare benefits systems. This role will provide welfare benefits advice and support to autistic clients and their families.

You will undertake welfare benefit checks to ascertain what benefits a client may be eligible for and support them to complete all necessary paperwork to apply for the benefit.

You will provide advice on welfare benefit issues to ensure income maximisation is achieved for beneficiaries and signpost to other local specialist agencies for expertise when required.

You will deliver a professional, impartial, pragmatic and outcome-focused advice service to beneficiaries whilst working to organisational standards, policies and procedures and regulatory requirements.

The service is ‘all age’ and will support parents/carers of autistic children and young people and autistic adults in all aspects of welfare benefits. All applications are subject to satisfactory references, a right to work check and an Enhanced Disclosure (DBS).

Application packs with full details are available on our website via the Apply button.

Closing date: Monday 8th July 2024
Interviews: Friday 12th July 2024

WHO WE ARE

We are a leading mental health charity on a mission to support Londoners with mental health challenges find and remain in good employment as part of their mental health recovery journey.  We have been changing lives for almost 30 years and we have just secured a large contract, submitted in partnership with Shaw Trust and Smart London, to provide Employment Advisors to support NHS Talking Therapy teams across West London.  This is therefore an incredibly exciting time to join a thriving organisation at the beginning of an innovative mental health support service.

THE OPPORTUNITY

We are now inviting suitable candidates to apply for the role of Employment Advisor.  We need to swiftly build a team of around 20, so there are multiple opportunities available to applicants.  This new team will be guided and supported by Senior Employment Advisors and a Service Lead, as well as Twining’s established and experienced Senior Leadership Team and Trustees.

THE OFFER

In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing.

Working format – based at NHS Talking Therapy sites, as well as some possibility of working from home

THE ROLE – EMPLOYMENT ADVISORS

The new Employment Advisors (EAs) will work within the West London NHS Talking Therapies provision.  They will work one-to-one with a caseload of clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.

You will primarily fulfil these duties by providing information, as well as advice and guidance to clients who choose to receive employment support.  The work should empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles.  You will also signpost clients to other relevant support agencies, as appropriate.

This role would suit someone with a background in employment support, psychology, counselling, human resources or recruitment.

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment.  Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.

9. Regularly attend team and other meetings as reasonably expected.

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.

11. Update and maintain NHS database (IAPTUS).

12. Receive regular supervision and training to meet individual, team and organization’s needs.

13. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

14. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.

15. Perform other tasks as required by your manager.

The role holder must also:

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organization’s needs.

5. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

6. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.

This job description is intended to provide a broad outline of the main duties and responsibilities only.  The post holder will need to be flexible in developing the role in conjunction with their line manager.

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.

We have an exciting opportunity for a Caseworker to join the Essex Team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Essex office and will require travel within the Essex area. As a caseworker, you will:

• Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.

You will need:

• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
• Ability to needs assess, risk assess and empathise with the victim
• Excellent IT and administrative skills including the use of Microsoft Office packages
• High resilience and the ability to work under pressure

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job title: Grants Manager 

Responsible to: Senior Grants Manager

Line Management: None currently

Location: Central London. We offer flexible and hybrid working but office-based work will be essential on a regular basis.

Salary: £43,000 per annum 

Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package.

Main purpose of role: To manage the day-to-day running of our grant programmes to organisations and support the practical implementation of any new grant programmes from application process through to due diligence and record maintenance.

Main duties and responsibilities:  

Grant management 

• Act as the first point of contact for grants to organisations.
• Manage a portfolio of organisational grants that deliver our theory of change outcomes.
• Provide full grant management of our organisational grants, including: preparing grant deeds, keeping track of payments and reporting requirements, distilling learning, to grant renewal considerations.
• Organise and conduct regular meetings with funded organisations to learn alongside organisations and see the work in action.
• Implement grant making processes that reflect best practice and encourage learning through our grant making. 
• Keep up-to-date with changes and developments in the external environment and work with colleagues to reflect this in strategy and practice.

Grant programme development 

• Undertaking scoping and research for new grant programmes, and developing practical knowledge about new programme areas as required.
• Providing project management support for new grant programmes alongside the Senior Grants Manager.
• Taking a lead on the negotiation of new grant agreements.
• Managing the day-to-day processes required by any new grant programme from concept through to advertising the fund, assessing grant applications, due diligence, writing recommendation papers to trustees, to awarding funding and gathering and sharing learning.

Other activities  

• Working with the Impact team to develop our monitoring and evaluation capabilities with funded organisations.
• Working with the Partnerships and Participation Manager and Policy and Best Practice Manager to ensure that our grant making processes are informed by the key stakeholders. 
• Working with our fundraising and communication team to ensure we are communicating effectively with supporters about our work.

This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression. 

Person Specification 

Experience 

• Grant management.
• Monitoring and evaluation. 
• Liaising with a range of stakeholders.
• Knowledge and understanding of the range of situations facing people experiencing homelessness.

Skills and abilities

Essential:

• Experience of managing multiple projects with competing priorities. 
• Can demonstrate strong analytical skills to be able to interpret information and data.
• Experience of maintaining confidentiality in line with current GDPR legislation and company policy and procedures.

For more information on this role, please see the application pack attached. 

How to apply 

If you would like to join the St Martin-in-the-Fields Charity team as Grants Manager, please provide the following via our online jobs board:

• A current comprehensive CV (no longer than two A4 pages) outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent)
• A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the job description and role specification

Closing date:  Sunday 30th June 2024, 23.59pm

Interviews will be held in person at St Martin-in-the-Fields in the week beginning 15 July 2024. 

Impact Coordinator

Location: Bromley by Bow
Job Type: Full time, 35 hours
Contract Type: Permanent
Salary: £31,000 per annum

The Impact Coordinator will support the Centre’s impact management and research strategy through a robust analysis of our clients current and future programmes of work, to ensure they achieve their aim of enabling their community to thrive and can communicate the difference their work is making, clearly and with confidence.

This role builds on their significant investment in the development of their evaluation principles, the development of the Outcomes Framework, the CRM development, community research and in team ability and capacity to engage with data and impact.

The role will promote a positive culture of collaboration, innovation and inclusivity across the organisation and with external stakeholders. It will also support the development of innovative, inspiring and viable service propositions.

Key responsibilities

The role includes the following duties however these may change as the post evolves:

• Work with the delivery teams to ensure they collect the right data, qualitative and quantitative, to demonstrate their impact.
• Support the delivery of a common evaluation approach across the organisation, building on commitments to current and future funders
• Regularly check data quality (both qualitative as quantitative) and raise gaps / issues / concerns to the attention of the Impact Manager and Joint Heads of Delivery and Impact
• Support the further development and implementation of the CRM (shared database) across all areas of delivery.
• Support effective data collection through various methods e.g. supporting reflective sessions, running interviews and focus groups, support at events, facilitating project reviews etc.
• Working with the delivery teams and the Impact Manager, support the development of a culture of engagement with impact data (both qualitative and quantitative) and learning across the delivery teams
• Help make and maintain in-house system adaptations to support our impact management
• Working with the Impact Manager, write CRM scoping requests
• Working with the Impact Manager, develop a regular cycle of internal impact reporting and produce relevant reports on time and at high quality and support project evaluations of internal and partner projects
• Support the delivery teams as well as the Income Generation and Marketing teams by responding to requests for information and insight with robust and persuasive data and reporting
• In general, proactively search to deepen their understanding of the impact of their work, explore improvements to their data collection and analysis and share it across the organisation through training and process improvements
• Work proactively with our clients (and where relevant GP Practice) staff to provide timely feedback on the support provided to individuals

Essential skills, experience and knowledge

• Commitment to the vision and mission of the organisation
• Knowledge and understanding of the social determinants of health and how they impact on integrated services in a community setting
• Understanding of the systemic inequalities and barriers that people in their community face and a commitment to antiracist and inclusive practice
• Previous experience of embedding and managing impact frameworks and reporting within an organisation
• Understanding of a mixed method evaluation approach, founded on a theory of change
• Experience of primary qualitative data collection and analysis
• Experience of report-writing to a high standard
• Strong analytical skills – naturally curious and inquisitive
• Experienced database user with the demonstrable ability to learn new systems quickly
• Ability to easily communicate complex information to various audiences and to support the use of data to inform decisions and tell stories
• Strong experience of building and sustaining positive relationships, and able to positively influence internal and external stakeholders
• Flexibility and a willingness to work in innovative and non-traditional ways

Desirable experience

• Experience of Microsoft Dynamics highly desirable
• Experience of creative and inclusive research methods, such as participatory appraisal tools, and of reflective practice
• Advanced Microsoft Excel skills

You may also have experience in the following: Social Worker, Link Worker, Advise, Counselling, Not For Profit, Charity, Advocacy, Nursing, Advice Worker, Service Coordinator, Project Coordinator, Service Delivery, Impact Manager, impact assessment, etc.

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A little bit about the role 

Location: Flexible, with regular travel required during the autumn recruitment season (September-December)

We seek a proactive individual with strong interpersonal skills to join our Recruitment Team for this 12 month fixed-term contract. The ideal candidate must excel in managing recruitment strategies, building relationships, and analysing data. Enhance our social work program by attracting diverse talent and supporting applicants throughout their journey with dedication and innovation.

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places on Approach Social Work in local authorities across England and we expect c. 10000 applications this year to meet target.

As an attraction officer within the recruitment team, you will be responsible for delivering a targeted recruitment campaign to engage university students, graduates and career changers with Approach Social Work.

Some key responsibilities include:

• Attracting individuals who have the potential to be excellent social workers to the Frontline programme and developing recruitment strategies
• Supporting the selection of applicants and candidate journey
• Working with internal systems, evaluating data and constructing detailed plans

A little bit about you 

The successful candidate will be someone who enjoys managing a varied workload, and delivering outcomes in a target-driven team. Experience in recruitment, marketing or advertising is desirable, but passion for these areas is essential. Recruitment Officers design and implement a tailored recruitment strategy for their own areas of work, so the role would suit someone who thrives on autonomous, results-driven work.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

We have an exciting opportunity for an Independent Domestic Violence Advocate supporting Male Victims to join our IDVA team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is based in London and offers hybrid working both from home and our office in Singer Street. As an Independent Domestic Violence Advocate for Male Victims you will:

• implement effective ways of working with male victims and those supporting them to increase safety and reduce harm
• provide a high-quality, front-line service to male victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic abuse
• specialise and be leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for a male victims

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.