Community Service Manager Jobs in Guildford, Surrey

Social Media & Marketing Executive £22,000 per annum (pro-rata)

Full time role (37.5 hours) with an initial 6-month fixed term contract continuing subject to funding.

Remote working, with the option for hybrid working (up to two days in the office if in London or Manchester).

(You must have the right to work in the UK as we unfortunately do not offer Sponsorships)

At One Million Mentors, our aim is to ensure that every young person in the country has access to a trained mentor as they transition into adulthood. We believe that investing in mentors will help to address the skills gap agenda and improve social cohesion.

Would you like the opportunity to:

• Be part of a dynamic, values-driven organisation working to achieve lasting social change?

• Work across the business, public and third sector to develop innovative ways of harnessing the potential of young people in Great Britain? 

• Help shape a growing organisation?

• Enhance your personal development and job satisfaction through monthly team training sessions, personal L&D opportunities and a 15 hour per year volunteering allowance?

If so, this may be the role for YOU!

About the role

As the Social Media & Marketing Executive, you'll play a key role in helping us deliver our Communications Strategy. You'll increase our online profile, manage our social media presence, expand our audience, increase engagement and support our growth.  You’ll create eye-catching and impactful content for distribution across a range of channels and platforms, and to a range of audiences.  With a keen eye for design, and as the champion of our brand, you’ll ensure our communications are always spot-on.  You’ll be energetic, results-driven, and ready to tackle multiple tasks with set deadlines.

For a more detailed job description, please see the job pack attached.

Remuneration and benefits: Salary bracket of £22,000 (pro rata), up to 6.5% employer pension contribution and 25 days holiday per year (pro rata). 

**Please note that applications submitted without a Covering Letter will not be considered**

For further details on how to apply, please see application guidelines attached.

Internally the job title will be Recovery Worker

You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough’s Croft House as a Recovery Worker.

Right now, our Croft House Supported Housing service in Surrey is looking for Recovery Workers to support the people who use our services to maintain their tenancy and independence in the community. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That’s why we need you to inspire and support them to lead their own recovery.

So, whether it’s helping to come up with a personal support plan that will see them achieve their goals and aspirations, developing domestic and finance management skills or accessing work, leisure or educational opportunities, your empathy, enthusiasm and compassion will have every chance to shine. Entering accurate case notes onto our IT system will be important too. And, when it comes to regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community, again, we'll count on you.

No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week.

To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

This role is more than just a job; it’s an opportunity to make a real difference in the lives of those struggling with energy costs. As an Energy Advisor, you’ll help people navigate the complexities of energy usage and affordability, contributing to the fight against fuel poverty and supporting environmental sustainability. We are recruiting for more than one person, and please note that a basic DBS will be required.

About Us:
Join our busy local charity as an Energy Advisor, where you’ll play a crucial role in supporting individuals and families facing challenges with energy costs, helping them to manage bills, maximise income, and reduce fuel poverty. This is a fantastic opportunity to specialise in a vital area of advice, whilst contributing to the reduction of carbon emissions.

Key Responsibilities:

• Energy Advice Delivery: Provide comprehensive energy advice by phone, in person, and at community events, ensuring clients understand their options for managing energy use and reducing costs. 
• Income Maximisation: Carry out benefit checks and debt assessments to help clients increase their income and better manage their finances. 
• Holistic Support: Explore clients’ situations thoroughly, signposting and referring them to other relevant services for additional support as needed.
• Energy Savings Solutions: Offer advice on energy-saving measures, including insulation, and link clients to available savings programs. 
• Community Engagement: Attend and deliver advice at community events, raising awareness of energy-saving options and supporting vulnerable individuals.

Key Skills and Requirements:

• People Skills: Strong interpersonal skills, able to build rapport and communicate effectively with a diverse range of people. 
• Digital Skills: Competent in using digital tools to deliver advice and manage casework. 
• Research and Knowledge: Able to research, stay updated with the latest developments in energy advice, and continuously pursue relevant training.
• Decision Support: Skilled in explaining complex information in a way that is easy to understand, helping clients make decisions confidently.
• Target-Driven: Comfortable working to set targets and achieving outcomes that benefit clients and the community.

What We Offer:

• Holidays: 26 days per year (pro rata).
• Employee Assistance Scheme: Access to confidential support services. 
• Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.
• Commitment to learning and development: access to training platforms and professional development. 
• Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.

Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back.  We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply.  As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

CVs will NOT be accepted

Closing Date: Monday 4th November 2024 at 9am. We reserve the right to close dates early

Interview Date: w/c 4 November 2024

Position: Independent Sexual Violence Advisor (ISVA)

Hours: 5 days – Full time – 35 hours would consider 4 days -28 hours for the right person 

Salary: From £21,998 (for 4 days/week) to £27,498 (for 5 days/week), raising to £22,798 to £28,498 on successful completion of training, probation and six-month review.

Location: Based in Guildford and covering Surrey

Accountable to: ISVA Team Leader

DBS check: Yes

Closing on: Friday 15th November at 12 noon.

This is a new opportunity to join our Independent Sexual Violence Advisor (ISVA) team.

We are committed to equal opportunities, and we warmly encourage applications from all sections of the community, all genders and particularly applicants from diverse groups.

RASASC is a registered charity which has been providing support to survivors of rape and sexual abuse of all genders (both recent and non-recent) and young people aged over 13, from across Surrey since 1992.

We provide an Independent Sexual Violence Advisor (ISVA) Service. ISVAs support survivors to help them overcome the abuse they have suffered and to rebuild their lives. This service also includes supporting the survivor to seek justice through the judicial system, should the survivor wish.

We also provide one-to-one counselling, group work, youth counselling and a family support programme, and a national Telephone Helpline.

Volunteers are an important part of the work we do. Volunteers staff our Helpline and many of our qualified counsellors work on a voluntary basis with survivors of rape and sexual abuse.

ISVA

ISVAs are survivor-focused advocates, who support survivors of recent and non-recent rape and sexual abuse to enable them to access the services they need in the aftermath of the abuse they have experienced. An ISVA provides individual support and this will vary from client to client.  

This role is based at the RASASC Guildford office and will work across Surrey. The ISVA must have a full driving licence and use of a car that can be used for work purposes.

You will be part of a dedicated, experienced, and friendly team consisting of Eleven ISVAs. The ISVAs meet fortnightly for peer support and work collaboratively with each other to share knowledge. Each ISVA has a lead area of responsibility in addition to your caseload supporting a range of clients.

You will be provided with monthly clinical supervision and attend monthly one-to-one meetings with the ISVA team leader.

Job Description

• To support survivors of rape and sexual abuse.
• It is the responsibility of the ISVA to impartially advise the client on all options open to them, such as the Criminal Justice System, SARC, GUM clinic and other local services.
• The ISVAs are expected to balance a caseload that includes survivors progressing through the criminal justice process as well as survivors that have decided not to report, or who are no longer in the criminal justice process.
• The ISVA will be based at Guildford RASASC but will be expected to travel throughout Surrey.
• The ISVA is expected to carry out other duties from time to time which are broadly consistent with those in this document, as the job description cannot cover every issue which may arise within the post.

 Key Tasks

· The ISVA will provide a survivor-focused, independent service, distinct from the role of a crisis worker or counsellor.

· Undertake risk assessment and support needs analysis with survivor and develop a support plan for the survivor.

· To provide advice and support across a wide range of issues, such as housing, health and education, that will help to support the survivor and ensure their ongoing safety in the aftermath of the abuse.

· Manage caseload and maintain necessary case files and records including monitoring information as required under funding conditions and by RASASC.

· To provide expert advice and support in relation to issues and the impact of rape and sexual abuse on this client group to other members of the ISVA team as well as the wider RASASC team. 

The ISVA will be required to undertake accredited training specifically designed to support them in delivering this service. This training is delivered virtually and is over six modules. Each module is taught over two consecutive days to minimise the amount of time ISVAs are away.

Personal Specification

Experience:

Essential

• Excellent interpersonal skills and communication skills
• Excellent organisational skills and a proven ability to prioritise workload, including time management skills
• Experience of working with vulnerable people
• Knowledge and understanding of child and vulnerable adult protection procedures and information sharing protocols
• Handling confidential information
• Ability to work on your own and as part of a small team in a busy and challenging environment
• Full driving licence and car that can be utilised for work purposes.

Desirable

• Case Management skills – ability to accurately maintain records
• Crisis management skills – including risk management
• Knowledge and commitment to multi-agency partnership working.
• Experience of delivering presentation/training.
• Experience of working with survivors of rape and sexual abuse and an understanding of the variety of issues affecting survivors

In return, we can offer you 25 days’ annual leave, an additional day on or near your birthday, eight public holidays, additional long service leave of one day a year up to a week’s leave (pro rata) after probation is passed, contributory pension scheme, reimbursement of business travel expenses at 45p per mile and six free trauma related workshops a year.

Application

We are committed to equal opportunities, and we warmly encourage applications from all genders and sections of the community particularly applicants from diverse groups.

Interviews will be held in person on Friday 22nd November  

Please go to our website for more information about the role and for details on how to apply.  

For full information on this role, including the key responsibilities and person specification, please view the job pack.

Applications close at 23:59 on Sunday 27th October 2024

The Organisation

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

The Opportunity

We are seeking a Director to help lead, develop and grow our Evaluation practice. The Director will sit on our Practice Board and be a key part of the leadership team guiding the success of the practice both commercially and in terms of social impact.

We design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence. We work with more than 1,400 schools and 80 education organisations each year, with a wide range of partners including schools and multi-academy Trusts, charities and edtech companies, and the public sector.

The Director role will lead business development and strategic partnerships, support and oversee evaluation delivery, and hold a number of strategic responsibilities. For the right candidate we hope it will be both a challenging and rewarding opportunity to shape the direction of a growing social enterprise and help our partners make better decisions to benefit young people.

Who we are looking for

We are looking for someone with experience in research and evaluation, business development, and leadership and management. We are particularly interested in experience of delivering quantitative impact evaluations, though are open to hearing from a range of candidates. Experience and understanding of the UK education system would also be an asset.

Why Us?

As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.

As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.

For the full specification of skills that we hope that the successful applicant will bring, as well as what we offer as an employer, please see the job pack.

Are you passionate about supporting others to make positive changes in their lives?

Do you want to make a difference by providing interventions to help people impacted by gambling in the East Midlands?

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The role

This is a great time to join GamCare as we are growing the reach of our services. We are looking for Gambling Support Practitioners with qualifications or experience in health or social care, and an empathic style to enable people to change their behaviour through skilled intervention.

Crucially, you will ensure that psychosocial, and recovery support interventions are delivered as part of a cohesive recovery plan while working collaboratively with external and partner organisations to achieve positive outcomes for service users.

There will be lots of opportunity to participate in service promotion, networking activities and events to support the visibility of the service, as well as developing relationships with local services and communities to strengthen pathways into the service.

We are looking for an individual to work full-time, which will include four days of 9 – 5pm and one day of 12 - 8pm per week (can be negotiated), Monday to Friday. Due to possible requirements of the service, there will potentially be the occasional Saturday to be worked 9 – 2pm remotely.

This is a home-based position with a requirement to travel across the East Midlands region. This would vary but could be 2-3 days a week.

About you

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities, including cognitive behavioural tools (CBT).

The successful candidate will be expected to be able to work from home thereby having the space for a confidential setting whilst also being able to travel within the region to attend events and offer localised in person support as required.

If this sounds like you, and you would like to be part of a committed, dynamic, and highly supportive team, providing exceptional support, then we would love to hear from you!

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee assistance programme – 24-hour support
• We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.

For further details and to apply please click the apply button.

Closing date for applications: Monday 21st October 2024.

Interviews will take place online via video conference – 30th October 2024 to 1st November 2024.

This post requires a DBS check.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Head of Finance

We are looking for a Head of Finance to join the team in this pivotal role that is not just about managing finances—it's about driving our charity’s success and making a real difference in the lives of children, young people, and families.

If you're a qualified Accountant with extensive experience in a complex third-sector environment, we want to hear from you!

Position: Head of Finance

Location: Homebased

Salary: £60,126 per annum

Hours: Full-time, 37 hours per week

Contract: Permanent

Closing Date: 23rd October 2024

You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.

The Role

As the Head of Finance Services, you will be at the heart of a mission that transforms lives. You will lead a passionate finance team, championing a culture of innovation and excellence.

By leveraging your expertise in the latest financial technologies and practices, you’ll ensure financial strategies are impactful and aligned with the charity’s mission. You’ll advise senior leadership and trustees, guiding critical decisions and ensuring every penny is used effectively. From overseeing all financial functions to leading the annual budgeting cycle and managing financial performance, your role will be dynamic and rewarding. You'll prepare vital financial reports, support capital investments, and spearhead cost-saving initiatives.

Your work will directly enhance the quality of programmes and the support the organisation provides, creating a brighter future for those we serve.

Join the team and be a driving force in making a lasting impact through financial stewardship and strategic leadership.

About You

We’re looking for an exceptional finance leader who is as passionate about transforming lives as we are. You thrive in leading finance teams through change, excel in financial planning and reporting, and have a knack for advising non-financial experts. Your expertise in online accounting systems, charity accounts, and internal audits will set you apart.

You're a strategic thinker with a flair for innovation, ready to leverage technology for financial excellence. With your commercial acumen and ability to inspire, you’ll drive cost-efficiency and growth while communicating complex financial insights with ease. Join us and be a pivotal force in enhancing our impact and creating brighter futures for children and families.

About the Organisation

An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending.

Benefits include:

• Continuous professional development
• Regular support through supervision, appraisal & well-being initiatives
• In house learning platform
• Generous pension scheme
• Employee Assistance Programme

The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team.

We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer.

Other roles you may have experience with could include Finance, Head of Finance, Finance Director, Director of Finance, Finance Manager, Accountant, Business Accountant, Head of Finance and Operations, Company Accountant, Head Accountant.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:

• Growing and transforming our direct care and support
• Delivering more practical information and support
• Leading in shaping the end-of-life experience

This is a senior role within our People & Organisational Development directorate. Reporting to the Associate Director, People Operations you will play a key role in supporting Marie Curie's 5-year strategy by enabling employees to focus their time on patients and services by implementing efficient, prompt, automated and human-focused processes across data, systems, administration, payroll and audit.
 

Your Role:

• Overall Direction and Development: Leading the payroll team, you will ensure efficient and accurate payroll processing.
• Strategic Planning: You will have the opportunity to develop and execute payroll strategies to align with organisational goals.
• Compliance: You will ensure adherence to all payroll-related financial, legal and corporate compliance requirements.
• Leading and driving improvement. You will understand organisational impacts and create and encourage a culture of continuous improvement.

Additional Criteria for Success:

• Proven track record in payroll management, preferably in a large and complex organisation (e.g. commercial, audited environments private or public sector). This should include operational management of service delivery to a diverse customer base.
• Strong payroll legislation knowledge.Including payroll laws and regulations, tax compliance, pensions, statutory payments and employment law. Associated audit and risk experience is a must.
• Payroll systems expertise. Highly proficient with payroll software (Oracle and/or Zellis is highly desirable). Advanced Excel is additionally required.
• Demonstrable experience managing and developing a team, with strong performance management and coaching/development skills.
• Project management experience. Proven achievements in leading payroll-related projects, such as systems implementations or process improvements.
• Strong ability to identify, assess and solve payroll-related issues with a proactive and strategic approach.
• Results oriented with a positive outlook, high level of motivation, enthusiasm and dedication to the mission and goals of Marie Curie.

Contract: Permanent
Salary: £65,000 - £70,000 pa dependent on skills, knowledge and experience.
Location: Home-based within the UK, with ad-hoc travel to London and Birmingham required.

Application & Interview Process
As part of your online application please submit your CV plus a cover letter outlining your interest in/suitability for the role.
Close Date: Sun 20th October

Benefits you'll LOVE:
* Flexible working. We're happy to discuss flexible working at the interview stage.
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes; computers and season tickets
* Continuous professional development opportunities. We can consider financial support for HR/payroll-related qualifications for this role.
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please find our contact details on our website.
 

Do you have good horticultural skills and some teaching/training experience? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as a Horticultural Trainer.

Right now, our Old Moat Garden Centre in Epsom is looking for a Horticultural Trainer to join the team. An integral part of the local community, we provide retail and horticultural services to the public and training and work-based opportunities to adults with mental ill health. But it’s only possible with the help of people like you.

Day-to-day, you’ll assist with the supervision and training of the people we support and contribute to the development of the service. We’ll also rely on you to open the centre and serve customers to enable the sale of plants and associated products during selected bank holidays and weekends. Providing horticultural advice and maintaining all plant stock in good condition will be important too, as will helping to assess risk and getting involved in team evaluations and reviews. And, when it comes to promoting an environment of service user involvement and recovery, again, you’ll be there, ready and willing to play your part.

As well as a proven ability to motivate and train others, including running group activities, you’ll need good time management skills and a creative yet practical approach to problem-solving. We’ll also be looking for lots of initiative and an enthusiastic, flexible and innovative approach to work. A commitment to working with people with mental health problems is, of course, a given, while a flair for maintaining appropriate records and implementing new procedures is also essential.

We are committed to increasing our diversity and we would welcome applications from those with lived experience.

This is a permanent part-time role requiring the post holder to work 22.5 hours per week.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply please submit a CV and supporting statement which should clearly outline your skills and experience in relation to the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind was renamed Waythrough to reflect the new organisation.

Citizens Advice in West Sussex (North, South, East) are hiring a number of Outreach Advisors to join our team in West Sussex, giving advice on benefits and other money related problems.

Working in partnership with the local authority and charities, our advisors will work for funded projects, with a mixture of co-location and outreach work so you can work closely and make a difference.  Advising residents on debt options, benefits, negotiating with creditors and supporting with budgets and working with funders to identify clients and interventions which will benefit from the service. May need to do home visiting.

You will need excellent communication skills, enjoy working with people but able to manage a case mix. You will support the development of local volunteers and feed into social policy; building evidence of the impact of your work.  Whilst the ideal candidate will have experience of benefits or debt, training can be provided for the right candidate who can show the skills and attributes or the role.

We are committed to equity, diversity and inclusion, and support our people with their development with ongoing training opportunities.

Basic DBS required.

Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back. We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply. As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex.

NO CVs PLEASE

Family Support Worker

£23,000 pa + benefits (including 25 days annual leave, company car and pension)

London

South East and East London (London boroughs of Southwark, Lambeth, Lewisham, Greenwich, Merton, Sutton, Hackney, Tower Hamlets)

About the role:

We are is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our London and South East Care Team.

Reporting to the Family Support Manager out of our London and South East team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Maidenhead.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Support Workers will provide support to customers to help them develop the life skills they require to live independently. Support workers must monitor and assess the needs of the customers and provide creative and tailored person centred support to help them achieve their goals and aspirations.

Support workers will work closely with statutory children's services and other external agencies to best support customers to promote social inclusion and teach independent living skills. Support workers will empower and encourage customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Monitoring rent arrears and ensuring that rent accounts are managed effectively. Encouraging and enabling tenants to pay their rent/ service charge.
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
- Understanding of mental health difficulties and therapeutic methods of support: Mental health difficulties include depression, anxiety, ADHD, personality disorder and psychosis
- Understanding of risks and support needs associated with care leavers
- Understanding of risks and support needs associated with CSE and CCE.
- Knowledge of gang culture and the risks and support needs associated to gang affiliation
- Knowledge of various therapeutic models
- Understanding of psychologically informed environments and trauma informed care

What you'll bring:

Essential:

- NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

- Experience working with care leavers
- Experience working with those displaying mental health difficulties
- Experience using therapeutic models of support

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

Job Purpose: We are looking to recruit an empathic, warm, friendly, hard-working and flexible person who is passionate about improving young people’s emotional wellbeing and mental health. They must be a team player with excellent communication and organisational skills, able to prioritise and manage their own workload. They must be able to work independently within the community.

Salary: £ 26,000 - £29,120

Hours of work: 35 hours per week. Working pattern is Monday 12:30am-8:30pm, Tuesday 9:00am to 5:00pm, Wednesday 10.30am to 6:30pm, Thursday 9:00am -5:00pm, Friday 10:00am - 6:00pm.

Location: Phoenix Youth Centre plus working across locations in East Surrey as necessary.

Annual leave:  Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers) 

The holiday year runs from 1  April to 31 March each year.

Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available  at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme. 

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request. 

Closing date & interviews: 

Closing Date : 14th October 2024 9:00am

Interviews: 21st October 2024

Main Responsibilities:

 To help assess the needs and strengths of the referred young adult and help them identify individual goals to achieve desired change

 To deliver early support/targeted group interventions which aim to improve mental health and well-being, build on existing strengths and increase levels of resilience

 Record and collect data with various tools such as Outcome Star and Session Feedback Questionnaires to evaluate the ef fectiveness of interventions

 To take responsibility for own caseload of young adults, some with complex and multiple needs, with support f rom senior EWMH staf f

 To help involve project participants in the co-production of programmes, activities and services

 To be proactive in connecting with other agencies who can provide activities to support Step Forward sessions

 Attending networking events and meetings, online and in-person, to promote Step Forward

 To work collaboratively with Surrey CCGs, GPs, local CYPS and adult mental health teams and other community-based services to provide the most ef fective service for young adults and reach targets set by partners whilst keeping within the YMCA values of service

 To keep accurate records of individual engagement, evidence of change and celebrate progress with participants

 To record and report the appropriate data to ensure the project can be accurately monitored and evaluated

 Where appropriate, to apply safeguarding and child and vulnerable adult protection procedures

 To organise and provide written case studies as evidence of the ef fectiveness of individual interventions and activities

 To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision

 Support summer activity programmes with partner group WAVES with supervising young people of f -site

 Planning, organising and running summer activities for Step Forward participants (Wellbeing Coordinator – Step Forward, September 2024)

 To take responsibility for Youth Support Workers, volunteers and colleagues volunteering time to the project, taking charge of a staf f rota and ensuring guidelines are in place and updated regularly to ensure best practice

 Outreaching to external volunteer workers and communicating closely with HR

 Any other duties are required to be performed within the grade and renumeration of the role

 We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training

Join Our Team as a Helpline Advisor at Citizens Advice in West Sussex  

Are you passionate about helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? Citizens Advice in West Sussex is looking for a dedicated Helpline Advisor to join our dynamic team.  

About the Role: As a Help to Claim Helpline Advisor, you’ll help people seeking advice and support on their benefit entitlements, making sure they understand their options and make successful applications. You’ll use your excellent customer service skills to provide clear, accurate, and empathetic advice via phone and webchat. This role requires the ability to understand and communicate complex rules and regulations, all while working to set targets.  We are recruiting for TWO fabulous people! 

A basic DBS will be required.

Key Requirements:  

• Outstanding Customer Service: You have a natural ability to connect with people and provide the support they need with ease and care.
• Analytical Mindset: You’re quick to grasp complex rules and can explain them clearly, making things simple for others to understand.
• Digital Savvy: You’re comfortable using IT and digital platforms, whether it’s phone or webchat, navigating them with confidence.
• Target-Oriented: You’re driven by meeting and exceeding goals, knowing that each target represents a person you’ve helped.
• Researcher: You listen carefully, investigate thoroughly, and explore options to provide the best advice tailored to individual circumstances.

What We Offer:  

• Holidays: 26 days per year (pro rata).  

• Employee Assistance Scheme: Access to confidential support services.  

• Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.  

• Commitment to learning and development: access to training platforms and professional development.  

• Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.  

Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back.  We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply.  As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex. 

NO CVs PLEASE