Community management jobs

What you will do as part of our team

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a wel-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

Victim Support has an exciting opportunity to help lead our IDVA Service in Cumbria. We are looking for a Domestic Abuse Team Leader to work in Cumbria.

The role is home based with a requirement to work from our County wide Victim Support offices, within the Police stations across the county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

The role of the Domestic Abuse Team Leader is to provide operational support and management to a team of Independent Domestic Violence advisors (IDVAs) that provide a high-quality frontline service to victims of domestic abuse in Cumbria. This will include those at the highest risk of harm and victims of rape and serious sexual assault.

To be successful in this role you will be flexible and proactive, have knowledge and experience of delivering a service and working directly with clients or service users in a statutory, voluntary or community work setting. A proven track record of managing a team delivering services of similar nature and scope, including performance management and staff development is essential. You will have experience of voluntary and statutory agencies, including a good understanding of the criminal justice, health and social care sectors.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Our mission is to ensure effective financial and risk management of Southbank Centre and be acknowledged as a key partner in achieving its aims and objectives. 

Our vision is to: 

• Provide accurate, reliable and timely information so that departments manage and administer their budgets with independence and accountability; future plans and strategy are fit for purpose and risks are understood, managed and mitigated.
• Create efficient, effective and appropriate procedures to protect the assets of the company and ensure compliance with Southbank Centre policies and other legislative requirements. 
• Collaborate as a partner throughout the company on all aspects of our business that require financial input and expertise.
• Work as a team and develop each team member to the maximum so we are collectively and individually brilliant.
• At all times align our objectives with those of Southbank Centre.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

Senior Individual Giving Acquisitions Officer (Maternity Cover)

Up to 12-month Fixed Term Contract. Full Time.

Hybrid working (Minimum of 2 days per week in the office)

Location: This role can be based at one of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £42,201 per year for Edinburgh, Warrington. £47,133 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

Reporting in to the Individual Giving Lead, the Senior Individual Giving Acquisition Officer will drive the strategy and execution of Christian Aid’s individual giving acquisition efforts, ensuring high impact campaigns like Christian Aid Week, Christmas and Emergency Appeals effectively attract new supporters. Through compelling messaging and innovative approaches, foster long-term, sustainable relationships,
optimising channels, products, and engagement strategies to maximise supporter growth.

The post-holder will lead on Regular Giving acquisition recruitment across multiple channels to grow lifetime giving and increasing the Christian Aid supporter base. They will be leading a team of two Individual Giving Acquisition Officers and collaborating with senior leadership, manage budgets, forecast the performance of campaigns and ensure cost-effective delivery, all while championing the ‘Believe in the Possible’ proposition to inspire and engage the next generation of supporters.

Some of the main responsibilities of the Senior Individual Giving Acquisition Officer includes:

• Lead the development and execution of the Individual Giving acquisition strategy, leveraging on key appeals like Christian Aid Week and Christmas to recruit and engage new supporters.
• Empower people and amplify change, optimise acquisition channels, refine messaging, and test new products to attract and retain both one-off and regular givers, ensuring long-term growth and engagement.
• Prioritise and lead the Regular giving recruitment strategy across multiple channels, supporting our ambition to build back and grow recruitment and supporters lifetime value.
• Collaborate with internal teams and external stakeholders, ensuring seamless and effective campaign delivery, maximising impact across multiple platforms.
• Analyse supporter data, providing actionable insights that enhance campaign effectiveness and engagement, continually refining approaches for greater success.
• Manage and mentor Individual Giving Acquisition Officers, fostering professional growth and driving performance within the team.
• Contribute to the broader Individual Giving strategy, cultivating an ambitious team culture that embraces innovation and excellence.
• Oversee reporting, budgeting, and forecasting to maintain financial sustainability and ensure the efficient allocation of resources.

About you

Who we are looking for

Essential:

• Significant experience in leading supporter acquisition programmes and activities across a range of channels.
• Significant experience in digital fundraising techniques for acquisition.
• Significant experience managing external suppliers and multiple stakeholders.
• Highly developed skills in budgeting, forecasting, and data-driven decision-making.
• Developed knowledge of legal requirements for fundraising, direct marketing, and data protection.
• Highly developed analytical, strategic, and communication skills for optimising acquisition.
• Demonstrable experience in managing and mentoring a team.

Desirable

• Marketing qualification (e.g. IDM, CIOF).
• Experience in DRTV and face-to-face fundraising.
• Experience in writing fundraising copy and digital marketing.
• Experience in emergency appeals or international development.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

This is a very exciting opportunity as this is a brand new role within Kids and they are looking for someone who is able to lead a multidisciplinary team.

Kids is a national charity that supports disabled children, young people and their families, helping them to thrive and reach their full potential. Through a wide range of services, advice and advocacy, Kids empowers children and young people with special educational needs and disabilities (SEND) to access opportunities, have their voices heard, and overcome barriers to inclusion.

Reporting to the Executive Director of Strategy, Partnerships and Advocacy, you will lead and develop a multidisciplinary team spanning communications, policy and influencing, and youth voice. You will be responsible for shaping and delivering an ambitious communications and external affairs strategy that raises the profile of Kids, strengthens stakeholder relationships, and supports the charity's mission to create a world where all kinds of kids have all kinds of opportunities.

This role offers a unique opportunity to combine strategic communications leadership with public affairs, media engagement, campaigning and programme oversight. You will work closely with senior leaders across the organisation, providing expert advice on communications, reputation management and external engagement.

Key responsibilities:

• Develop and deliver an integrated communications and external affairs strategy aligned with organisational goals.
• Enhance the charity's profile with government decision makers, stakeholders and partners.
• Lead brand positioning and ensure consistent, compelling messaging across all channels.
• Oversee digital communications, including website, social media, email marketing and campaigns
• Provide leadership and oversight for youth participation and digital inclusion programmes.
   

We're looking for an experienced communications leader who can combine strategic thinking with hands-on delivery and who is passionate about creating positive change for disabled children and young people.

The appointed candidate will have:

• Significant experience leading multi-channel communications within a charity or values-led organisation.

• The ability to influence and advise senior stakeholders with confidence.
• A strong understanding of public affairs, policy, influencing and campaigning.

• Expertise across digital communications, brand management and content development.

• Line and team management with the ability to coach and develop

Closing date for applications:

1st September

TPP Recruitment is acting as the exclusive recruitment partner for Kids and will be managing all applications for this role.

TPP and Kids are committed to equity, diversity and inclusion and welcome applications from all sections of the community. We particularly encourage applications from candidates with lived experience and those with protected characteristics that are currently underrepresented within our workforce.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

IPS Grow Support Lead

We are recruiting for an experienced IPS professional to join the IPS Grow team, supporting services across London and the South East.

This role is ideal for a current or recent Employment Specialist or Senior Employment Specialist looking to develop their IPS expertise and support services to improve quality, fidelity and employment outcomes.

Position: IPS Grow Support Lead - London & South East
Location: London & South East/Hybrid, with a mix of remote and onsite working
Hours: Full-time
Salary: £39,000 plus £5,000 London Market Premium
Contract: Permanent
Closing date for applications: 4 September 2026 at 9am
First stage interviews: 23 September 2026, via Zoom
Second stage interviews: 7 October 2026, face to face in London Bridge

About the Role

You will work alongside experienced IPS Grow colleagues to develop your skills and knowledge while providing practical, hands-on support to IPS services across London and the South East.

A key focus will be training to become an IPS fidelity reviewer, initially working as a co-reviewer alongside Regional Leads. You will also support services to overcome barriers to successful IPS delivery, improve performance and achieve strong employment outcomes.

Key areas of responsibility include:

• Training to become an IPS fidelity reviewer and supporting fidelity reviews and guided self-assessments
• Producing clear and accurate fidelity reports and action plans
• Supporting services to implement and monitor fidelity and race equity action plans
• Providing in-field mentoring and modelling IPS best practice
• Coaching IPS staff in employer engagement, race equity and performance management
• Supporting the development of training materials and resources
• Building relationships with IPS services and regional stakeholders
• Supporting Regional Leads with performance and quality conversations
• Helping services improve data quality and use of national reporting systems
• Supporting learning networks, communities of practice, workshops and webinars
• Producing reports and case studies demonstrating impact

The role involves significant travel across London and the South East, with occasional travel outside the region. You will also attend regular team days and quarterly organisational events.

About the Team

IPS Grow is a national programme supporting the expansion of Individual Placement and Support services across mental health, primary care and drug and alcohol teams throughout England.

The programme is led by a not for profit organisation in partnership with a leading mental health charity and is funded by national health, employment and public health bodies.

A core element of IPS Grow is the expert support provided by a team of IPS professionals who work directly with providers to improve fidelity to the IPS model and achieve better employment outcomes.

As a Support Lead, you will work closely with Regional Leads, Workforce Leads and other Support Leads, developing your own IPS expertise while providing practical support to services across the region.

About You

This role suits an IPS professional with current or recent experience at Employment Specialist or Senior Employment Specialist level who is ready to build on their frontline experience and develop their knowledge of IPS quality and service improvement.

Skills, experience and qualifications we are looking for include:

• Current or recent experience as an IPS Employment Specialist or Senior Employment Specialist
• A good foundational understanding of the IPS model, fidelity scale and practical application
• A track record of achieving good employment outcomes for people accessing IPS
• Strong experience of employer engagement and integration within clinical teams
• The ability to support positive change and improvements within IPS services
• Strong planning and organisational skills with the ability to manage competing priorities
• A structured and practical approach to problem solving
• Strong communication and relationship-building skills
• Commitment to race equity and evidence-based employment support
• High levels of integrity, empathy, initiative and personal leadership
• Commitment to your own professional development and keeping up to date with IPS practice
• Willingness and ability to travel regularly across London and the South East

About the Organisation

Join an ambitious not for profit organisation that works with governments, service providers, the voluntary sector and the financial community to find better ways of tackling complex social problems.

The organisation combines expertise in financial analysis, data, service design and social research to understand the needs of people and communities and develop practical solutions capable of creating systemic change.

Its work addresses issues including homelessness, domestic abuse, mental health, learning difficulties, employment, loneliness and support for vulnerable children and families.

The multi-skilled team brings together people from diverse backgrounds who share a commitment to creating meaningful social change. The organisation's work is guided by three core values: curious, empathetic and pioneering.

Equality, diversity and inclusion

Applications are actively encouraged from under-represented and minoritised groups, including people with lived experience of the social issues the organisation is working to address.

The organisation is an equal opportunities employer and supports a range of flexible working options.

Reasonable adjustments can be provided throughout the recruitment process.

Other roles you may have experience with could include: IPS Employment Specialist, Senior Employment Specialist, Employment Specialist, Employment Adviser, Employment Support Adviser, Supported Employment Adviser, IPS Practitioner, Employment Coach, Employment Support Officer, IPS Support Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Forensic Advocate
Mind in Enfield and Barnet
Chase Farm Hospital - Enfield (on site)
Permanent
Part time, 25 hours per week (full time option available)
Up to £29,000 FTE
Excellent benefits including Employer contribution to pension, Employee Assistance Programme, 30 days annual leave pro rata

Charity People are delighted to be partnering with Mind in Enfield and Barnet, a fast-growing charity in North London, to recruit a Forensic Advocate.

Mind in Enfield and Barnet provides much needed therapy, wellbeing support and advocacy services to people with mental health problems.

The Advocacy, Advice and Information department works to empower people and communities, and challenge stigma and disadvantage caused by Mental Health problems. They champion individual's voices, uphold their rights, and promote personal autonomy through the provision of high-quality information, advice, and advocacy support.

The Forensic Advocate will provide professional advocacy to all eligible patients. The role will ensure that patients voices are heard and respected, rights upheld, and facilitate positive engagement with ward staff, professionals involved in their care, treatment planning processes, and relevant meetings. This may be facilitated through attendance at patient's forums, ward meetings, working with patients on a one-to-one basis providing information, representation and support to develop self-advocacy skills; and developing new forums and forms of support.

Key responsibilities:

• Deliver High-Quality Patient Advocacy: Provide professional, inclusive advocacy to inpatients and community-based clients, ensuring their rights are upheld and concerns are addressed through direct support, representation at clinical meetings, and regular engagement.
• Maintain Casework and Service Standards: Manage an active caseload, ensuring accurate and timely record-keeping, compliance with legal frameworks (e.g. Mental Health Act), and adherence to organisational standards and procedures.
• Develop Collaborative Partnerships and Outreach: Build effective relationships with ward staff, carers, peer advocates, and external agencies, coordinate monthly outreach clinics, and contribute to forums and community meetings to promote service integration.
• Support Training, Development, and Service Improvement: Co-develop training for peer advocates, staff, and carers, promote self-advocacy, participate in service development, and maintain up-to-date knowledge of relevant legislation and best practices.

The successful candidate will have some experience of working in a Forensic Advocacy role, as well as working in an Inpatient setting, and in an Advocacy role. You will have good knowledge of Mental Health Act 2007, Mental Capacity Act 2005 and other relevant legislation.

You also be able to demonstrate the following skills:

• Excellent verbal and written communication skills
• Excellent multi-tasking and time management skills
• Ability to produce well -written reports and meet deadlines
• Ability to communicate clearly and assertively with a diverse range of colleagues and clients at all levels
• Be self-motivated
• Approachable and able to engage service users, placing boundaries when required
• Basic IT skills including Microsoft Office & Database Packages

This role is providing specialist advocacy for 12 Forensic Wards at Chase Farm Hospital and in community locations, covering six roles each with a 2nd advocate.

This is an on-site role.

How to apply

The application process is CV-only. For full details on how to apply, please apply via the link below Abi at Charity People will be in touch.

Early interest is encouraged as we are receiving applications on a rolling basis. Interviews will take place asap, with a view to start the role as soon as possible.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About the role

We are looking for someone solutions-focussed with expertise in delivering needs-led specialist support services to be our new National LGBT+ Independent Sexual Violence Advocate.

This role builds on work that we have been doing for decades to support and empower LGBT+ people who have experienced sexual violence. Your work will enable LGBT+ people to feel supported, heard and empowered in the face of abuse and violence, and pave the way to a safer future for our community.

You will work directly with LGBT+ victims/survivors, offering them a space to talk and think through options, helping them plan what they want to do, and offering assistance in getting what they need from services. Your work will focus on needs specifically related experiences of sexual violence, including issues such as wellbeing, support with the criminal and civil justice process, safety and access to other services to enable survivors to cope and recover. You will be empathetic and thoughtful in your approach to understanding your clients’ needs, while remaining boundaried and mindful of self-care.

You will sit alongside our other advocates supporting LGBT+ people facing abuse or violence. You will work with mainstream services to ensure the voices and experiences of LGBT+ survivors are represented in order to make change for our community at a local and national level. You will also work closely with key partner organisations by attending meetings and have the opportunity to take part in external work to ensure a joined-up approach among services working with LGBT+ people facing abuse and violence.

For more information on this role please download the attached job description on the next page.

Location:This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK (Averaging the need to travel into London one day a month).

Galop will cover the cost of any extra expenses regarding this in line with our expenses policy

Hours: Full Time (35 hours per week)

Contract: Fixed-term until 31st March 2027

Reports to: National Advocacy & Support Manager/National Team Lead

Salary: You will start on scale point F1, £28,330.41 per year

Closing Date: Applications should be submitted by 10am 1st September 2026

Interviews will be held on 16th September 2026 via Microsoft Teams

REF- 230 111

This job empowers our automotive family to live their best life by being the first point of contact for individuals seeking support. The role provides high quality information, advice and guidance, helping individuals to identify solutions, access appropriate services to improve their wellbeing, and make a positive change in their lives through a person centred approach.

Job Overview

· Act as the first point of contact for individuals accessing Ben's services, delivering a professional, compassionate and person-centred experience.

· Identify needs, provide information, advice and guidance, and practical support across a range of wellbeing issues.

· Manage all enquiries, ensuring timely intervention, effective signposting and referrals to internal and external services.

· Identify when urgent/critical intervention is required following SASH or Safeguarding processes.

· Work collaboratively with colleagues and partner organisations to ensure individuals receive coordinated and impactful support.

 

Key responsibilities:

· Deliver high-quality information, advice and guidance (IAG) that enables individuals to make informed decisions and access appropriate support.

· Conduct thorough, person-centred assessments, identifying risks, vulnerabilities and safeguarding concerns where appropriate.

· Manage enquiries effectively, ensuring support is delivered within agreed service standards and timescales.

· Maintain accurate, timely and confidential records on Ben's CRM system.

· Provide effective referrals and handovers to Case Management, Specialist Services and external partner organisations.

· Refer / signpost individuals where relevant to access welfare benefits, statutory services, financial assistance and community-based resources.

· To keep abreast of changes in legislation of Welfare Benefits and Statutory Provisions.

· Promote safeguarding best practice in line with Ben’s Safeguarding and Suicide and self-harm policies at all times,

· Build and maintain positive relationships with referral partners, external agencies and stakeholders.

· Contribute to service development through sharing feedback, identifying trends and suggesting improvements.

·  Support the delivery of excellent customer service, ensuring every interaction is professional, empathetic and responsive.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

 

Job Specific Competencies

 

Technical knowledge:

· Understanding of Information, Advice and Guidance (IAG) principles and practice.

· Understanding of statutory services and community support provision.

· Knowledge of safeguarding legislation and best practice relating to vulnerable adults and children.

· Experience using CRM systems and maintaining accurate case records.

· Good understanding of data protection, confidentiality and GDPR requirements.

· Proficient in Microsoft Office applications and digital working practices.

Skills:

· Excellent communication, listening and interpersonal skills.

· Ability to manage a varied workload and prioritise competing demands.

· Strong problem-solving and decision-making abilities.

· Strong organisational and time-management skills.

· Ability to build effective relationships with individuals, colleagues and external stakeholders.

· Resilient, empathetic and customer focused.

 

Qualifications required:

· Level 2 Information, Advice and Guidance qualification or willingness to work towards.

· GCSE (or equivalent) English and Mathematics.

· Commitment to ongoing professional development.

Experience required

 

Essential:

· Experience working in a customer service, helpline or support environment.

· Experience working within community support, social care, welfare, advice or guidance services.

· Experience supporting individuals using a person-centred approach.

· Knowledge and experience of safeguarding vulnerable adults and children.

· Experience of working with confidential and sensitive information.

· Experience using case management or CRM systems.

 

Desirable:

· Experience working within a charity, health and wellbeing, social care or not-for-profit environment. .

· Experience managing your own caseload in a holistic manner

· Experience of completing needs assessments

· Understanding of welfare benefits and statutory support services.

· Experience developing relationships with partner agencies and external stakeholders.

This job is suitable for someone who…

 

 

· Shares our ambition to save the lives of our automotive family, with a passion and commitment to using data and insights to make a positive difference to people’s lives

· Is proactive and enjoys interacting with people. 

· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.

· Is passionate about people and their importance in making an organisation successful.

· Has empathy with Ben’s mission, vision and values.

· Can be supportive and inclusive to all team members in Life Coaching and the wider team at Ben.

· Is professional, supportive, and inclusive to all individuals accessing support.

· Can hold appropriate professional boundaries.

· Will engage with continuous professional development and maintain professional registration or membership (when applicable), to improve knowledge, develop self-awareness and enhance professional skills.

· Seeks to enhance and continuously improve self and the services we provide.

· Is flexibility and be adaptable.

· Is conscientious and motivated to deliver to deadlines.

· Is creative and take a solution focused approach.

· Is open and honest and demonstrate integrity.

· Has a desire to help and support others.

· Is approachable.

· Is passionate about the services we deliver.

 

Overall purpose of the role

Across London today, we estimate that one in two people do not have a Christian in their life who might share the gospel with them or invite them to church. Tragically it’s in London’s most deprived communities that people are least likely to hear this invitation.

That’s why we come alongside Christians across London and beyond – to encourage, equip and support them to make long-term connection with the people around them, and to invite them to follow Jesus. We seek to ignite a movement of mission in the local church.

The Communications and Marketing Team seeks to inspire Christians in London and beyond to join us in this mission. By telling stories that humanise those in gospel poverty, communicating the impact of missionary work, and producing content that is practical, prayer shaping, and mission mobilising, we are seeking to double the number of Christians and church leaders engaging with LCM over the next five years.

The Stories Lead contributes directly to this mission, playing a pivotal role as the conduit between what God is doing through LCM’s work with churches, training, and mission activity, and the audiences we seek to inspire. The role keeps close to the life of the mission, builds strong relationships with missionaries and colleagues, and captures compelling and inspiring stories from across the mission so they can be shared externally to invite people to pray, give, go, and join in the mission — and made available internally so teams across LCM can use them to do the same.

Key Responsibilities

1. Capture and tell inspiring stories from across the mission 
2. Produce LCM’s quarterly magazine, Changing London 
3. Manage consent and support appropriate use of LCM’s photo library 
4. Produce/oversee LCM’s other key publications 
5. Contribute and collaborate across the wider Communications and Marketing Team 

About You

We would love to hear from you if you have proven experience working in the field of communications (with knowledge of best practice communication activities and methods), excellent and compelling storytelling ability with clear written communication, and an evangelical heart for Jesus!

There is an occupational requirement that the person appointed be an evangelical Christian.

Application Deadline

Please note that there is no closing date for applications, rather applications will be reviewed on a rolling basis.

Therefore, we encourage you to apply without delay to avoid disappointment, as the vacancy will close once a suitable candidate has been identified.

Help people across Sefton access the advice they need

Citizens Advice Sefton is looking for an experienced adviser to join our welfare benefits team, providing high-quality advice and support to people across Sefton.

You will advise clients on welfare benefits, Universal Credit, debt and wider social welfare issues, working from our offices and outreach locations including  community venues, job centres and mental health settings. You should have recent benefits advice experience, strong communication and advocacy skills, the ability to manage a busy workload, and a commitment to equality, diversity and the aims of Citizens Advice.

What we offer to our staff

You’ll join a team committed to tackling poverty and social injustice, with 28 days annual leave plus bank holidays, ongoing training, a Cycle to Work scheme and a 7% employer pension contribution.

As users of the Disability Confident scheme, we guarantee to interview all 
disabled applicants who meet the minimum essential criteria for the vacancy. We welcome applicants from diverse backgrounds, including the LGBT+ community and ethnically diverse backgrounds.

Please note: Closing date for applications: Wednesday 9th September 2026

Interviews: w/c 14th September

Part time, fixed term contract with probation period

Power to Prosper is a national community wealth building programme, delivered by the New Economics Foundation (NEF) in partnership with a network of community hubs across the UK. The programme works to build community-owned economic power and challenge racial and economic inequality.

While we establish Power to Prosper as an independent organisation it is being incubated within the New Economics Foundation group and contracts of employment will be offered on a fixed-term basis only via NEF Consulting.

This is a hands-on Executive Assistant role providing direct support to the Executive Director (ED) and the wider Power to Prosper Senior Leadership Team. The role combines diary and executive support, meetings and events coordination, financial administration, and stakeholder liaison across NEF and the hub network.

Role: Executive Assistant
Hours of work: 0.7 FTE — 24.5hrs per week – Monday to Friday
Salary: Starting from £42,000 FTE
Location: Hybrid — London/South East with occasional travel to the London Office and Hub locations
Contract type: Fixed term contract ending 30th September 2028

How to apply

Deadline for applications: 12pm Tuesday 1st September
Interviews: First stage interviews offered online on 9th September 2026 with second stage in-person interviews on 17th September 2026, please ensure availability on both dates. 
Start date: Must be available to start by November 2026

Please answer the following questions on a separate Word document and submit alongside your CV.

1. Power to Prosper is entering a period of incubation as we establish ourselves as an independent organisation. What attracts you to this opportunity, and what experience has best prepared you to support senior leaders while helping to build an organisation, rather than simply providing administrative support? (250 words)
2. Power to Prosper exists to build long-term economic power in Black and minoritised communities. Tell us about a time when your understanding of structural racism influenced the way you supported colleagues, designed a process, coordinated a project or helped an organisation work more effectively. What did you do differently, and what did you learn? (250 words)

Please also complete the equality and diversity monitoring form.

• Job description
• Equality and diversity monitoring form

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at Power to Prosper and NEFC:
Power to Prosper and NEFC wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

Accessibility and Equal Opportunity
We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

We are seeking an exceptional leader to join ClementJames as our Interim Chief Programmes Officer for a 12-month maternity cover. Reporting to the Chief Executive, you will be one of three members of our Senior Management Team, alongside the Chief Executive and Chief Operations Officer, providing strategic leadership for the organisation and ensuring we continue to deliver exceptional services and lasting impact.

This is a unique opportunity to build on the strong foundations established by our current Chief Programmes Officer while bringing fresh ideas and expertise during an exciting period in the organisation’s development. You will lead the delivery of our services, inspire and develop a talented team of senior managers, champion quality, impact and continuous improvement, strengthen strategic partnerships, and help shape the future direction of ClementJames.

We are looking for an experienced senior leader who combines strategic vision with operational excellence, is passionate about developing people and partnerships, and shares our belief that everyone should have the opportunity to achieve their potential.