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Top job
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Page 25 of 34
Remote
£25,500 per year
Full-time or part-time (Term time only. 5 days/35 hours per week, although flexible hours may be considered.)
Temporary (1-year fixed term with the possibility to extend.)
Job description

Reporting to: Service Delivery, Support Manager

Location of work: Flexible. This post holder will be based at home. The role will require irregular travel throughout the UK with minimal overnight stays. 

Contract type: Temporary. Term time only. 5 days/35 hours per week, although flexible hours may be considered.

Contract Length: 1-year fixed term with the possibility to extend.

Salary: £25,500 FTE (pro rata to reflect term time only working pattern to £22,440)

BACKGROUND    

Magic Breakfast is a registered charity providing healthy breakfasts to children and young people in the UK who arrive at school too hungry to learn, and expert support to their schools. Over 300,000 children and young people are on roll at Primary, Secondary, ASL / Special Educational Needs Schools and Pupil Referral Units that the charity works with, in disadvantaged areas of Scotland and England. Providing breakfast ensures that children start their school day with the energy and nutrition they need to be able to make the most of their morning lessons.  Magic Breakfast also undertakes research, and campaigns for long-term solutions to end hunger as a barrier to learning. 

JOB PURPOSE  

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The Service Delivery Support Coordinator will support the growth, membership and data management of our Service Delivery footprint across the whole of the UK.   

KEY RESPONSIBILITIES:   

  • To ensure membership renewals of supported schools are processed each year including contract renewal and payment as well as disengaging schools. 

  • To ensure accurate impact and performance reporting for each school is reviewed and sent to the relevant Engagement Partner including Local Authority Impact reports.

  • To ensure our expression of interest list is up to date with all relevant information captured.

  • To recruit schools through either our expression of interest list or through commissioned income contracts ensuring discussions on provision type and set up including advising engagement partners and operations of new schools and requirements.

  • To ensure all service delivery general enquiries are picked up and responded to.

  • To support with the booking of meetings and travel and any other required administration and coordination tasks across Service Delivery.

  • To ensure all data held is accurate and up to date. 

General:   

  • By contributing to team meetings, sharing best practise and support colleagues and team members where necessary in line with Magic Breakfast’s ways of working. 

  • By helping to maintaining a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

  • By upholding a culture that keeps children and young people at the heart and encourages our values of openness, collaboration, bravery, compassion and a solutions-focussed approach. 

  • By working collaboratively across the organisation to build good working relations. 

  • By adhering to all Magic Breakfast policies and procedures. 

  • By ensuring everything is compliant with current legislation, policies and procedures. 

  • By undertaking any other duties commensurate with the role. 

  

PERSON SPECIFICATION  

Skills and abilities   

  • The proven ability to communicate messages confidently, engagingly and with impact across a variety of audiences. 

  • Possess excellent communication skills, organisational skills and stakeholder management capabilities.

  • High level of competency in the use of Microsoft Office packages and Salesforce or a similar CRM 

  • Good use of judgement in terms of when to escalate and when to delegate.   

  • Confidence in using Microsoft Word IT packages.   

Knowledge and experience   

  • Experience of customer support. 

  • Experience of engaging with customers. 

  • Experience of working against targets.

  • Working remotely with multiple customers and stakeholders. 

  • Demonstrate working knowledge and understanding of the charity and education sector along with a commercial awareness.

  • Be a collaborative team player with the confidence to effectively contribute remotely across teams and departments.

Other   

  • Share a passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

  • Embody the charity’s values, behaviours and ways of working.

  • Demonstrate positive mindset, flexibility and openness to agile working and change.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCESS

While Magic Breakfast welcomes applications from everyone, to better serve its communities it has identified that we would particularly benefit from: young people earlier in their careers, people who have lived experience of poverty, navigating socio-economic adversity or were eligible for free school meals, and people from a minority ethnic background. 

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @magicbreakfast . com

Closing date - 2nd February at 11:30pm

Shortlisting - 3rd - 5th February

1st round interview - 13th - 14th February

2nd round interview plus an Informal interview - 19th February

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Application resources
Posted by
Magic Breakfast View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 17 January 2025
Closing date: 02 February 2025 at 23:30
Tags: Administration, Customer Service, Customer support, Education, Recruitment