Community engagement officer jobs

This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:

• On-the-day supervision to our paid and voluntary staff across various workstreams.
• Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
• Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
• Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
• Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
• Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
• Guaranteeing compliance with Financial Conduct Authority rules and regulations.
• Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.

• Contract: 18 months fixed term. We can’t accept applications for job shares for this role. We're unable to provide sponsorship for a work visa.

• Salary: £33,962 for 4 days a week, which is a £42,452 full time equivalent salary - band C3 on our pay scale. An annual cost of living increase will be included from July. We are unable to negotiate salary.

• Location: Some of the role will be site-specific. We are therefore open to candidates based anywhere in the UK, although some travel to sites will be required. Occasional requirement to attend our Camden office or another central London location for team days, although you would be welcome to work from the office more frequently.

• Working hours: 0.8 full time equivalent, i.e. four days per week. Our core working days are Tuesday and Wednesdays, when all staff are required to work. 

• Managed by: Alethea Warrington, Head of Aviation, Heat and Energy.

• Works closely with: Possible’s Head of Comms, Supporter Engagement Officer and Head of Grants and Fundraising, as well as key external partners including community energy groups.

• Ideal starting date: July/August 2025

• Application process: Application form and then two interview rounds

• Application deadline: 5pm, 18 May 2025

Possible is a climate action charity working on climate solutions which improve people’s lives, support communities and cut the cost of living, as well as slashing carbon. Our “Where We Live” workstrand creates innovative new ways to improve the roll-out of clean, affordable heat and energy, and to better insulate homes. 

We are looking for someone with experience of delivering community energy and/or heat projects. Are you excited to unblock the delivery of innovative local clean energy and heat projects which cut emissions and energy poverty and empower communities? Do you enjoy working with communities to help design and deliver local energy projects which work for them? If so, we should talk!

As our new Community Heat and Energy Project Manager, you’ll play a key role in delivering our major new community heat and energy workstrand. You’ll work with expert partners to move forward local renewable energy projects which help power clean heat solutions at three different sites, as well as developing ways to remove barriers to delivering this type of project, such as supplying energy locally and matching supply and demand. 

The role will include coordinating and working with key expert partners, including community energy groups and research partners, across the three sites. The design stage of the project is largely complete, but there is still scope for creativity in delivery.

Like all our staff, you will contribute to our anti-oppression work, attend team-wide meetings and training sessions and feed in to the production of organisational strategy. And everyone at Possible chips in in the best ways they are able, by doing things like organising digital birthday cards, taking out the bins or the virtual equivalent, so there’s that too.

About Possible

At Possible, we create, build, and share ways people can take meaningful action on climate change. Combining personal and local actions into larger systemic change, we face climate dread with a can-do attitude and sense of fun. Whether we’re helping people fix their electronics, turning parking spaces into tree planting zones or lobbying MPs on clean heat, everything we do is about inspiring more people to take ambitious climate action. We have a set of values that guide our actions and our organisational culture, daring, joy and community.

Commitment to anti-oppression

At Possible, our vision is a zero carbon society, built by and for the people of the UK. To achieve this, it is essential that the whole spectrum of the British public is represented in our organisation. 

We welcome applications from those who are from marginalised groups, in terms of their sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or if you are returning parents, carers or any other aspect which makes them unique. We particularly welcome applications from people who are underrepresented in the climate movement too, including People of Colour, Disabled people, those from a working class or low/ no income background, people who are trans, non-binary or gender fluid. You can find out more about our anti-oppression work here.

If you are from a marginalised group and/or have a non-traditional work or educational background and would like to discuss the role, or if you have any questions about the job or how we do things at Possible before you apply, there's information in the job pack about how to get in touch for a chat.

Interested?

Read the full job application pack on our website, and upload your CV and question responses.

Deadline: 18th May 2025

Do you have the expertise to manage complex legacy cases and want to make a meaningful impact?

At Guide Dogs, we are looking for two dedicated Legacy Case Officers to help people with sight loss live the life they choose. In this role, you will provide an accurate and efficient service to process legacies, ensuring they are handled in line with legislation, policy, and best practice. By using your skills, you will contribute to one of our most important income streams, supporting our work in transforming the lives of people with sight loss.

You’ll manage a diverse caseload of pecuniary, residuary, and life interest legacies. You will correspond professionally and sensitively with personal representatives, professional advisers, charity co-beneficiaries, and other stakeholders to resolve legacy cases effectively. Your role will involve preparing briefing notes for Trustees, managing estate and trust account reconciliations, and ensuring that taxes, including Capital Gains, Income, and Inheritance Tax, are handled correctly, safeguarding Guide Dogs’ interests. You’ll also protect Guide Dogs’ position when property or land is involved, securing necessary valuations to achieve the best possible value. Additionally, you will stay up to date with changes in probate, tax, and trust law, ensuring your approach is always in line with the latest regulations and practices.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based on site at our Reading Hub in Burghfield, working closely with the Legacy Team.  You'll be working 28 hours per week. We are looking for you to attend the office at least 2/3 days per week, you will be required to complete a full day on Tuesday to attend a team day, there is flexibility to work your remaining hours across the week.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

Shortlisting will take place week commencing 28/04/25 with interviews taking place week commencing 05/05/25 in person at our Reading Hub.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Could you use your challenge events experience to deliver exceptional supporter experiences and generate vital income for a much-loved air ambulance charity?

Role Title: Challenges and Events Officer
Salary: £24,509 - £31,193 (depending on experience)
Contract: Full time, Permanent – some weekend and out of office working will be required
Location: Hybrid - Magpas HQ, Alconbury Weald with travel across Cambridgeshire, Bedfordshire and surrounds & homeworking.
Reports to: Corporate, Community and Events Manager

Magpas Air Ambulance are looking for a driven and organised Challenges and Events Officer to join our Corporate, Community and Events Team. This is a key income-generating role, responsible for the planning, promotion, and delivery of a portfolio of challenge and fundraising events – including third-party, virtual and flagship events.

The postholder will work closely with colleagues and external partners to deliver exceptional supporter experiences that inspire participation, encourage fundraising, and maximise income for the charity.

You’ll need solid project management skills, strong supporter stewardship instincts, and a good understanding of how digital channels can be used to recruit, engage, and motivate fundraisers.

While you’ll be supported by our Digital Fundraising Officer, you’ll be responsible for developing and delivering a comprehensive marketing and recruitment plan – combining digital campaigns with in-person promotion and outreach at events and through partner networks.

This role would suit someone with some experience working on charity challenge events who is ready to take the next step in their career – bringing their knowledge, creativity and energy to a role where they can work with autonomy, ownership and impact.

Role Summary:

• Lead the planning, promotion and delivery of a portfolio of fundraising challenge events, including third-party, virtual and flagship activities
• Create and deliver inspiring supporter journeys that encourage participation, increase fundraising and build long-term engagement
• Develop digital-led recruitment and marketing plans, working closely with our Digital Fundraising Officer and wider communications team
• Deliver excellent project and event management, from logistics and risk management to supplier liaison and on-the-day delivery
• Use data and insight to monitor event performance, optimise campaigns and grow income year on year

To be successful in this role, you will have:

• Proven experience in organising or supporting fundraising or challenge events
• A track record of achieving income targets and maximising fundraising potential
• Excellent organisational skills and the ability to manage multiple projects and deadlines
• Strong interpersonal and communication skills, with confidence engaging supporters and stakeholders
• An understanding of digital marketing tools and a willingness to contribute to digital content and campaigns
• Experience using CRM systems (ideally Donorfy) and using data to inform decisionmaking
• A proactive, positive and flexible approach – including willingness to work occasional evenings and weekends
• A full UK driving licence and access to a vehicle

All offers of employment are subject to a Disclosure and Barring Service (DBS) check.

Closing date: 29th April 2025
Interview date: 6th May 2025
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.

Interested?

If you would like to find out more, please click the button to be directed to our website, where you can complete the application process.

We operate a hybrid working policy, giving flexibility to work from home and the office while meeting the needs of the Charity, following COVID-19 safe working practices. Please make sure that any application clearly demonstrates that you live or will be living within a commutable distance of the main place of work.

We offer a range of benefits including an employee Assistance Programme, generous holiday entitlement, staff survey, access to occupational health services, flexible working, learning and development opportunities, long service awards, social events, supportive working culture and staff car parking.

Magpas Air Ambulance is committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to create an environment where everyone can be the best they can be, where they feel welcome and are free from bias and discrimination. We encourage applicants from diverse backgrounds to apply.

Magpas Air Ambulance is committed to the Armed Forces Covenant and as such welcomes members of the Armed Forces to apply.

If you do not hear from us in 2 weeks from the closing date, unfortunately this means you have not been shortlisted to the next stage of the selection process.

We request no contact from agencies or media sales.

The Talent Set are delighted to be working with a fantastic health charity to find their next Supporter Engagement Officer.

The charity offers a flexible working environment, with hybrid working 3x per week from their office in North London.

As a Supporter Engagement Officer, you will be able to proactively engage, build relationships and provide high levels of stewardship to a variety of supporters. You will be responsible for day-to-day engagement with a large portfolio of supporters, as well as thanking and engaging with new individual supporters and fundraisers as they are introduced to the charity. You will play a key role in engaging and working collaboratively with internal and external stakeholders and, with support, you will manage and develop the Individual Giving pipeline. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme

Key Responsibilities:

• Play an active role in ensuring we provide first-class supporter care to individual donors and fundraisers – in person, on the phone, via email and social media.

• Ensure that supporters receive timely and relevant thank you messaging, correspondence and updates about the work of the charity.

• Supply supporters with fundraising materials and promotional collateral as and when required.

• Use the database effectively to ensure that supporters are correctly engaged with and thanked for their support.

• Work with the Senior Head of Community and Supporter Engagement & Partnerships to develop a rigorous approach to insights that support the development of the fundraising programme.

• Develop and implement rich supporter journeys that help build lifelong engaged relationships with supporters.

• Develop data systems that are fully integrated and allow us to robustly develop stand out supporter led journeys and engagement programmes.

Person Specification: 

• Experience of Supporter Care or Individual giving fundraising, or else transferable skills from another sector.

• Experience of day-to-day management of a supporter/customer database.

• Experience and understanding of social media.

• Experience of establishing and managing effective external relationships.

• Dedicated to maintaining regular communication with supporters/customers to facilitate the development of long-term relationships.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Global Campaigns Officer - Health 

Contract type: Permanent (37.5 hours per week), Full time 

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face per week, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £39,358 - £41,325 per year with excellent benefits 

About WaterAid: Want to use your skills in campaigning and project management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? Join WaterAid as our Global Campaigns Officer – Health to change for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team: You will be joining a friendly and supportive group of campaigners who have big plans for the future of WaterAid’s public campaigning work, and we are excited for you to join us! You will be line managed by the Senior Campaigner on Health. The Global Campaigns Team sits within the wider Global Policy, Advocacy and Campaigns department.

About the Role: As our Global Campaigns Officer, you will be a key part of the team driving forward progress on our women’s health campaign. In this role, you will work with policy, advocacy and communication colleagues across the organisation, including country, regional and global teams, as well as with external grassroots groups and partner organisations.  
 

In particular, you will be responsible for some specific high-profile projects for the women’s health campaign, with the support of the Senior Campaigner. Projects could include coordinating our campaigning presence at a UN summit; working with country staff and women’s groups to produce a series of creative activities to enable women’s voices to be heard across the world; and leading on gathering data, learnings and stories for our monitoring and evaluation work. You will also keep the ‘engine’ of the global campaigns team by ensuring key working group and decision-making meetings are scheduled and internal communications compiled. We’ll welcome your insight and ideas and provide an environment where you can hone and develop your campaigning skills too. 

You’ll also:  

• Be an active member of specific campaign working groups and project teams, adding value by bringing your insights, ideas and solutions. 
• Work alongside a number of country offices to support the delivery of their campaign plans, alongside other colleagues.  
• Build excellent working relationships with country teams, federation member teams and others responsible for delivery of their campaigns.  
• Support the Head of Campaigns and Senior Campaigner by tracking progress and engagement across country offices - documenting this in the campaign project plan.  
• Maintain key tools that support the operation of the campaign, including a contact management system – that tracks engagement with decision makers and key influencers – and the campaign calendar. 
• Provide administrative support relating to WaterAid’s global campaigns, including scheduling key meetings, coordinating feedback processes and taking minutes.  
• Develop communications tools, resources and presentations that will aid the delivery of the campaign, liaising with relevant internal stakeholders.  

Requirements

You will be a self-starter, a great team player, a confident cross-cultural communicator and have strong project management skills.  

To be successful, you’ll need:  

• Past background in campaigning, with an ability to evidence skills in public mobilisation (such as utilising communications, events, stunts, social media & other tactics to get the public behind your campaign).  
• Experience of working on complex multi-stakeholder projects related to public campaigning/ advocacy/influencing. 
• Excellent digital communication skills including social media and working virtually, as well as Microsoft Office (including Teams, Word, Excel and Powerpoint).   
• Strong commitment to working in partnership with others in a collaborative and equitable way.  

Although not essential, we also prefer you to have: 

• Experience working with colleagues in different country contexts.  
• Previous experience working with or leading groups of grassroots or community campaigners  
• Experience producing communications products for public audiences  

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and Cover Letter. 

*Please indicate in the summary the relevant skills and experience you bring that makes you an ideal candidate for this role. 

Closing date: Applications will close 12:00 pm UK time on 28 April 2025.  Availability for interview is required w/c 5 May 2025.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well. 

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Global Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.

We are looking to recruit a CEO (Director) to support us in an exciting period of growth. Over the next 5 years, we will double our reach and impact. The CEO (Director) will lead us through this transformative period. 

Since 2011 Disability Africa has developed a model using playschemes as hubs to deliver essential lifesaving services to extremely vulnerable disabled children and to end their exclusion in low-income African communities. Using this model, we have worked with project partners in Kenya, The Gambia, Sierra Leone and Zambia. 680 disabled children have now attended our projects more than 90,000 times since 2011. Now the charity is planning to grow and expand with our 5-year plan (‘DA2029’) to replicate the Disability Africa Model to reach more disabled children across Africa.

By 2029 we will: 
• Start work with at least 4 new partners in Africa (as well as expected growth at our existing projects). 
• Deliver 160,000 attendances by at least 1,500 disabled children in 7 African countries. 
• Grow and reach as many disabled children as possible - we know we can’t do it all by ourselves - so we will engage other international NGOs to adopt our model of inclusion. 

Disability Africa is a four-day week employer.

Would you like to provide support, advice and guidance to the Royal British Legion members in Cheshire? Are you an effective communicator who can build relationships with our diverse volunteers? If so we would love to hear from you!

Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. Through strong relationships, the team facilitates the sharing of great practice and ensure that the membership remain compliant. The Membership Engagement Officers (MEOs) are actively engaged within their areas, meeting Branch members, supporting their activities and building a stronger membership fit for the next 100 years. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Membership Engagement Officer (MEO) is a key role which inspires and engages our membership to be active and fulfil their role and purpose while remaining compliant with the Legion’s Membership handbook and policies. Every day will be different as this role will see you responding to the needs of the individual county of responsibility. It is a challenging and exciting post where no two days will be the same.

You will provide organisational support, advice and information to our members, and work closely with County Committees, the membership central team staff and other departments.  This a varied role which covers a range of duties from connecting and building relationships with Branches to compliance oversight and responding to membership queries.

You will be contracted to your home address. You will be expected to work both there, using our collaboration tools to work with colleagues and members and on a mobile basis at other locations in the Cheshire area, with occasional travel (incl. for monthly team meetings) beyond this area.

Some evening and weekend work will be required, including an occasional requirement for some overnight stays.

The successful individual is not permitted to hold a membership officer role in their designated area of work, and must hold a full UK driving licence.

Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

An exciting opportunity has arisen to join our award-winning Fundraising Team at Birmingham Women’s and Children’s Hospital Charity. The Corporate Partnerships Officer will join our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of corporate and philanthropic relationships. Together, we will significantly increase our income in support of the world leading research, treatment, and care that takes place across our hospitals in areas such as: childhood cancer, rare diseases, neonatal and maternal health, children and young people’s mental health, and critical care. 

The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact over the next three years. 

The ideal candidate will have strong corporate account management and communication skills (both verbally and in writing) ideally gained within a fundraising or sales/business development environment. They will be a self-starter with an appetite to make unsolicited approaches to businesses and individuals, along with the ability to develop and grow lasting relationships with corporate partners.  They will have strong time management skills, a motivation to work towards and achieve targets, and an appreciation of working for the NHS. 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 18 May 2025.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

 

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

 

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

 

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

 

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement. 

Key relationships

Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.

Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 9th May 2025

The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Role description: 

We are seeking a creative and proactive Digital Marketing and Content Officer to lead on developing and delivering engaging digital content across Southampton Hospitals Charity’s online channels with the goal of building an engaged supporter and donor community.

You will be responsible for growing our digital presence through compelling storytelling, high-quality social media content, and effective digital engagement strategies. Working closely with the Campaigns and Marketing Manager and Communications & Publications Officer, you will play a key role in gathering, creating, and sharing impactful stories from across the hospitals, ensuring our supporters, donors, and the wider community remain connected to our work. 

Main Responsibilities: 

Content creation & digital engagement 

• Work with the Campaigns & Marketing Manager to create and implement a digital marketing strategy with the aim of increasing our contactable audience and improving engagement across our digital channels. 

• Plan, create, and publish high-quality content across all digital channels, including social media, website, and email marketing. 

• Build relationships across the Charity and Hospitals, proactively gathering stories, case studies, and visual content. 

• Develop engaging social media campaigns, ensuring content is tailored to different audiences and platforms. 

• Manage paid digital advertising (Facebook ads, Google ads) to increase engagement and fundraising outcomes. 

• Capture and edit video and photography content for digital storytelling. 

• Ensure all content is accessible, inclusive, and aligned with brand guidelines. 

Social media & website management 

• Oversee the charity’s social media presence, responding to comments, messages, and engaging with supporters. 

• Analyse performance metrics, using insights to refine content strategies. 

• Regularly update website content, ensuring it is engaging and relevant. 

• Implement SEO best practices to optimise web content. 

Supporter engagement & digital growth 

• Work with fundraising teams to develop and deliver digital supporter journeys. 

• Identify opportunities for supporter-led content. 

• Work closely with the Communications & Publications Officer to ensure digital content supports broader comms objectives. 

• Provide training and guidance to colleagues on best practices for digital content creation and engagement. 

• Where needed, help manage Communications & Publications Officer responsibilities during periods of annual leave. 

Person Specification: 

Knowledge and experience 

• Experience managing social media channels for an organisation, including content creation and analytics. 

• Experience (or interest in) working within the Charity Sector and an understanding of the principles of the donor pipeline and donor/supporter engagement. 

• Experience creating and editing multimedia content (video, photography, graphics). 

• Strong copywriting skills for digital platforms, with the ability to adapt tone for different audiences. 

• Knowledge of SEO, social media algorithms, and best practices. 

• Experience using content management systems (WordPress). 

• Familiarity with digital advertising and email marketing platforms (Mailchimp). 

• Experience using data analytics tools (Google Analytics, Meta Insights). 

• Experience using CRM or supporter databases (Beacon preferred). 

Skills, abilities, and behaviours 

• Creative thinker with a strong visual storytelling ability. 

• Experience of using Canva and/or Adobe Suite. 

• Ability to work to brand guidelines, producing aesthetically pleasing collateral and marketing materials. 

• Highly organised with the ability to manage multiple projects. 

• Strong communication and relationship-building skills. 

• Proactive and outgoing, with a willingness to seek out stories and content opportunities. 

• Adaptability to work in a fast-paced environment. 

• Ability to translate complex information into accessible and engaging content. 

• Attention to detail, ensuring high-quality and consistent content. 

• A self-starter who can work independently and as part of a team. 

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.

As the Supporter Relationship Officer (Legacies) you will join Brooke’s Fundraising & Communications (FundComm) directorate at an exciting time, as we continue to deliver our five-year strategy. Embedding a new Supporter Engagement Funnel, a framework designed to guide supporters from initial awareness through to donating and long-term loyalty.

As part of the Legacy & Community Engagement team, which generates over half of Brooke’s income (approximately £13.5 million per year), you will play a vital role in deepening relationships with some of our most committed supporters those who choose to leave a gift in their Will.

This role will be focused on growing and retaining our legacy community by inspiring more supporters to include a gift to Brooke in their Will, while nurturing and stewarding those who already have. This will involve delivering a wide range of stewardship activities, from personalised communications to virtual and in-person events across the UK, all while working collaboratively across teams to champion a supporter-first approach across multiple channels.

The ideal candidate will bring experience in stewardship or sales, with a proven track record of cultivating and maintaining lasting relationships with supporters or clients. You will be an excellent communicator with the ability to spot and maximise opportunities as they arise, as well as being confident in telling compelling stories through copywriting and tailoring content to specific audiences.

If you’re passionate about building meaningful relationships and want to play a key role in securing Brooke’s future impact, apply now and help create a legacy that lasts.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

Overview of the International Chief Projects Officer

The International Chief Projects Officer (ICPO) will lead and oversee the Projects Department, and reports to the International Chief Executive Officer.

The ICPO will drive the strategic development, implementation and evaluation of Barnabas’ projects around the world. The ICPO will work closely with the International CEO, senior leadership team, and local project partners to identify opportunities, ensure effective and efficient resource allocation, and deliver impactful results that align with Barnabas’ mission to support persecuted and suffering Christians.

The ICPO will ensure that Barnabas’ projects are strategically aligned with the organisation’s goals, operationally effective, and financially sustainable, while maintaining the highest standards of accountability and impact measurement.