Community Engagement Jobs

Community Support Worker - Safe Space Café

 

Job Title: Community Support Worker (Safe Space Café)

Salary: £25,642.50 per annum (pro-rata to £15,385.50 for 22.5 hours per week)

Hours: 22.5 hours per week across 3 days (flexible working may be required)
 

Contract Term: permanent

Location: Open House, E3 4DA, Tower Hamlets

Closing Date:  Monday 9December 2024
Interview Date: Friday 13 December 2024

About Us
Mind in Tower Hamlets, Newham, and Redbridge is a local charity affiliated with National Mind. We are committed to supporting individuals with mental health challenges through inclusive and accessible services, creating opportunities for connection, recovery, and resilience.

 

About the Role
Our Safe Space Café provides a welcoming environment where individuals can access mental health support, affordable meals, and social opportunities. As a Community Support Worker, you will play a vital role in fostering a safe, inclusive space where clients can connect with services, build skills, and find support.

 

Key Responsibilities

• Prepare and serve refreshments while ensuring compliance with food safety standards.
• Deliver and continue to develop the Mindful Barista training programme, engaging, and developing our volunteer on this initiative
• Provide a warm, engaging atmosphere for clients to feel valued and supported.
• Signpost individuals to local services, activities, and resources tailored to their needs.
• Supervise and support volunteers and trainees, helping them develop employment skills.
• Collaborate with service teams to ensure smooth and effective café operations.

 

What We are Looking For

• Strong interpersonal and customer service skills with the ability to foster meaningful connections.
• Knowledge of mental health challenges and a commitment to promoting wellbeing.
• Experience supporting diverse communities and supervising volunteers or trainees.

If you are passionate about supporting individuals through inclusive mental health services and want to make a difference in your community, we encourage you to apply.

If you have any questions about the role, please contact Bernadette Keane on the email address below.

Submit your CV and cover letter by 9 December 2024  to Bernadette Keane

Job Title: Hackney Service Engagement Lead 

Salary: £26,000 (FTE) Pro rata- £20,800

Working Hours: 28 hours per week

Contract: Fixed Term until 31st December 2025

Location: Hackney Borough Based with some home working

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.

We are seeking a capable Service Engagement Lead to manage, coordinate and support both the Infant feeding and Parenting course projects.  This role is split between being out in the community and working from home, it will include regular travel across the Hackney borough (expenses will be reimbursed).

About the Role

Working closely with the Hackney Parent Support team, you will be responsible for the service engagement and promotion of our community-based services across Hackney. Some of the key responsibilities of the role include:

· Line managing the paid peer supporters within the Hackney staff team.

· Coordinating and maintaining the active social media and Infant Feeding Services website.

· Advertising volunteering opportunities across varying platforms including social media and in person at local events.

· Provide clear guidance and information to potential volunteers on the roles, responsibilities and training requirements. 

· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support groups are accessible and inclusive.

· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.

· Coordinate and deliver the Breast Pump Hire Service across the Borough.

· Build and maintain relationships with local organisations and the children’s and family hubs

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breastmilk. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.

The role is 28 hours per week, with the hours worked across the week between the core hours of 9-5, however, will include occasional evening and weekends. This is role is based out in the community within Hackney with some home working.

About you

· Can you work at pace and juggle a number of different priorities?

· Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?

· Do you want to join an amazing Charity that supports parents across the UK?

· Would you like to be part of an amazing team of passionate staff?

If so, please read the job description to find out more on the link here:
 
What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 11.59pm 05/12/2024
 
Interviews: Week beginning 09/12/2024.

Interview format: In person interviews, venue TBC. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.

The Director of Development & Partnerships is a senior role responsible for planning, implementing, and managing all fundraising and partnership initiatives at Glendower Preparatory School. This role is pivotal in ensuring the school’s financial stability and growth by building and nurturing relationships with alumnae, parents, donors, and community partners. The ideal candidate will possess a deep understanding of philanthropy, excellent communication skills, and a proven track record in fundraising and relationship building.

This is an exciting time to join the school as we launch an ambitious campaign to raise funds in support of our vision for Bursaries and implement our second year of our Development and Partnerships programme. 

About the role

Peer Support Service has been established in the Community Mental Health Teams in Southampton for over three years, working in partnership with our colleagues in The Hampshire & Isle of Wight Healthcare NHS Foundation Trust. As a Peer Worker you will work alongside both Solent Mind and HIOW NHS colleagues to listen, connect and inspire hope authentically, through your lived experience.

About you

It is essential that you have your own lived experience and have a key understanding of the role of peer support in mental health as well as the ability to manage your own time with competing priorities taking responsibility for your own work and accountabilities.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Tuesday 17 December 2024.

Interview date: Thursday 2 January 2025.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

An exciting opportunity has arisen for a Communities Development Lead to join a fantastic youth- development charity, based in the Northwest.

Location:Hybrid working across Ambleside and Bradford

Salary:  £36,000 - £41,000

As Communities Development Lead you will lead on business and service development for the Communities Team through relationship and partnership integration, horizon scanning, income generation and the implementation of special projects.

 Key Responsibilities include:

• Leading the development of high level (local, regional and national) relationships and networks.
• Developing and integrating the charity in partnerships which enable active engagement
• in the Youth and Communities network across the Northwest, specifically in
• regard to developing operational delivery and income generation.
• Working with Head of Delivery (Communities) and Area Team Managers in
• Bradford and Cumbria, to identify areas of need for funding and growth opportunities.
• Leading on securing income against an annual income target, through the writing and coordination of high-quality bids and tenders, to include pipeline work.
• Working with relevant colleagues, coordinate the production and submission of reports to funders which bring together key information regarding delivery KPIs, case studies, impact, evaluation and outcomes, in line with funder and internal requirements
• Leading the development and implementation of special projects (such as Volunteering and Youth Voice/Participation).

 The successful candidate will have substantial knowledge and experience of the Children & Young People sector, including legislation, frameworks and the changing landscape, within a management capacity and will be experienced in working within an inter-agency commissioning environment. A proven track record of securing funding from a variety of sources to support a breadth of youth and community programmes is key, as well as being able to demonstrate evidence of strong leadership and strategic thinking that has driven growth and impact.

A full UK driving licence and a willingness to work flexibly and travel across the Northwest region is a must.

If you’re passionate about enabling and enhancing community youth provisions by engaging with a range of stakeholders to drive service development and income generation, then please do get in touch!

 Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Civitas Recruitment are delighted to be working with a fantastic start up Islamic charity that reach out to those suffering and struggling to survive and those who have lost everything due to wars or natural disasters. Through international partnerships and initiatives, the charity extends their mission to communities around the world, addressing humanitarian needs and fostering unity on a global scale. An exciting opportunity exists for a Community Fundraising Champion to join the team. As Community Fundraising Champion, you will be empowering communities within the Northwest to support the charity’s cause and help achieve their goals. You will organise events and connect with stakeholders; and help raise crucial funds for the Charity’s mission and objectives. This is a full-time, 6-month contract (with possibility of extension), located in Greater Manchester.

Who are we looking for?

Ideally, candidates will have strong communication and relationship-building skills with a demonstrable passion for assisting those from underprivileged communities. Although previous experience in fundraising or community engagement would be highly desirable, this is not essential. The ideal person will be a motivated and self-driven individual with a passion for making a difference. You will have an approachable and professional demeanour and an understanding of the donor base and the communities the charity operates within is highly desirable.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis.

We are looking for a Community Fundraiser Officer who will be responsible for developing relationships with local supporters and volunteers to drive fundraising activities and increase donations.

Community Fundraising Officer
Job type: Part time, permanent
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA
Salary: £25,000 – £27,000 full time equivalent (pro rata), dependent on experience (£15,000 - £16,200 actual)
Hours per week: 21 hours/week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Due to the nature of this role, applicants must have availability to be flexible with their work schedule which will include occasional weekend and evening work, for which TOIL will be agreed with line manager.

About Us:

Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:

You will be responsible for developing relationships with local supporters and volunteers to drive fundraising activities and increase donations. You will be responsible for our existing portfolio of events and activities while also developing new initiatives that will allow us to meet our fundraising goals and engage with our local community within our Bristol and District branch area.

The role includes stewarding supporters; offering them resources, recognition and guidance to maximise the impact of their fundraising efforts while fostering long-term engagement with the charity.

You will play a key role in ensuring that we provide our supporters with the best supporter experience possible, where they feel valued and informed about the impact they are making to the lives of Bristol’s most vulnerable animals.

Full details of this great opportunity are available on our website.

Application deadline: Midnight on Sunday 8 December 2024 – please note that applications will be considered on a rolling basis and we reserve the right to close the vacancy before this date if a suitable candidate secures the role.

Interview dates: Wednesday 11th and Thursday 12th December

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

As a charity we try to minimise recruitment costs; if you have not heard from us within three weeks from the closing date of applications please assume that, on this occasion, your application has not been successful.

Bristol Animal Rescue Centre and Bristol A.R.C. are the working names for RSPCA Bristol & District Branch (a charity registered in England & Wales 205858) and the linked charity the Bristol Dogs and Cats Home (a charity registered in England & Wales 205858-1)

No agencies please.

Activity Coordinator (Cycling) Lancashire 

Part-time: 14-21 hours per week (0.4-0.6 FTE) 

Salary: £24,000 - £26,000 FTE per annum (dependent on experience and location) 

Contract: Fixed term, until 31 March 2026 

Location: Lancashire (initially Preston and Hyndburn) 

Are you passionate about inclusive cycling and creating opportunities for people of all abilities to enjoy accessible cycling programmes? Join Wheels for All, a national charity dedicated to improving health and wellbeing through community engagement. As our Activity Coordinator (Cycling) you’ll play a vital role in fostering a welcoming environment for participants across Lancashire. 

About Us 

At Wheels for All, we believe everyone should have the opportunity to enjoy the physical, mental, and social benefits of cycling. For over 30 years, we’ve supported communities, and we’ve developed a network across the UK to create accessible cycling hubs and programmes, ensuring people of all abilities can cycle in safe and welcoming environments. 

About the Role 

As our Activity Coordinator (Cycling), you will: 

• Deliver accessible cycling programmes that cater to children, adults, and individuals with disabilities or long-term conditions. 

• Work on community engagement initiatives to expand cycling opportunities in the Lancashire region. 

• Recruit, train, and support volunteers, creating a welcoming and collaborative environment. 

• Coordinate cycling for health and wellbeing activities to improve participants' physical and mental health. 

• Monitor programme outcomes to ensure quality and impact, contributing to our mission of promoting inclusive cycling initiatives. 

• Promote Wheels for All’s commitment to providing safe and enjoyable cycling experiences for all. 

What We’re Looking For 

Essential: 

• Experience of working with individuals with disabilities. 

• A passion for disability support in sports and inclusivity

• Excellent organisational and communication

• Basic IT skills (Microsoft Office). 

• Flexibility to adapt and work with a range of stakeholders. 

Desirable: 

• Experience in coordinating cycling or outdoor programmes. 

• Volunteer management expertise. 

• Knowledge of health and safety in outdoor activities. 

You don’t need to be a cyclist to apply, but you do need to share our vision and enjoy making a difference. 

For the full job description, please visit our website.

Why Join Us? 

• We value our team and offer a range of benefits, including: 

• 25 days annual leave (pro-rata), plus public holidays. 

• Flexible working arrangements. 

• Employee Assistance Programme for 24/7 support. 

• Birthday day off and a volunteering day each year. 

• Access to the Cycle to Work scheme and other wellbeing initiatives. 

How to Apply 

To apply, please send your CV and a cover letter explaining how you meet the requirements of the role to our email by 5pm on Tuesday, 3 December 2024. Alternative formats (e.g., video or audio) are welcomed. 

Interviews will be held on Tuesday, 10 December 2024, with timings to be confirmed. 

For more information, contact us by email. 

No agencies please.  

We are currently unable to support visa sponsorships or applications. To be considered for this role, applicants must have the right to work in the UK. 

We are an Equal Opportunities Employer 

We welcome applications from all backgrounds and are committed to fostering an inclusive and diverse workplace. Wheels for All is a Disability Confident employer and actively encourages applicants from underrepresented groups. 

We are delighted to be hiring two new staff members to help build a Bath and North East Somerset Community Energy Network:

• Renewable Energy Outreach Coordinator
• Home Energy Outreach Coordinator

The Community Energy Network is funded by the National Lottery’s Climate Action Fund and will be run through a partnership between Bath and North East Somerset Council, Bath and West Community Energy, the University of Bath and the multi-agency BANES Community Wellbeing Hub.

Project Background

To tackle the climate crisis and fuel poverty, we are going to need a LOT more people involved, taking action in whatever ways they can. Fortunately, there are hundreds of people in our area who are already stepping up to do this.

Our vision for the energy transition has two elements. Firstly, we must reduce energy demand, particularly from homes, where high energy bills are causing serious social problems. Secondly, we must ensure that the remaining energy demand is met by clean local renewable energy, owned by and with benefits retained by the local community.

The Energy Outreach Coordinators will support people taking action on both these elements.

Job Purpose

We are looking for a motivated community organiser and project manager to recruit, inspire and support a diverse range of Home Energy Champions within a new BANES Community Energy Network.

The Home Energy Outreach Coordinator will recruit and support people who champion domestic energy efficiency in diverse ways; as members of community organisations, frontline agencies and those involved in BWCE’s previous projects. The Home Energy Outreach Coordinator will help create a strong, positive identity for these Home Energy Champions. They will work with others to curate, develop and run a programme of events, celebration, training and networking to meet a range of needs. In addition, they will provide more structured support for Home Energy Advice Champions, Home Energy Neighbourhoods (neighbours taking home energy action together) and existing Champions from previous projects. The role sits within BWCE’s Communications and Engagement team and the post holder will be supported by energy experts from BWCE and the Centre for Sustainable Energy.

Principal tasks

• Volunteer recruitment and support: Build a strong cohort of Home Energy Champions, including 50 Energy Advice Champions and other champions acting in different ways.
• Programme development: As part of the Community Energy Network, co-develop, innovate and implement a support programme for existing and new people who champion home energy efficiency. 
• Organise group activities including drop-in sessions, roadshows, follow-on activities from our Green Open Homes programme and Home Energy Neighborhoods. 
• Partnership working with the range of community organisations and agencies to ensure the Home Energy champions complement the work of others. This includes bringing in new partners to the Home Energy strand of the Network where opportunities arise, for example social housing providers or Parish Councils. 
• Project Management: Take a project management approach to organising, scheduling, monitoring and prioritising tasks and managing risks. 
• Communications: Provide content for promotional materials that will resonate with target audiences, as part of the Community Energy Network communications strategy and with support from communications colleagues. 
• Evaluation: Undertake data collection and the reporting of Network activities, supporting evaluation through follow-up surveys, case studies, focus groups, working with Bath University 

Application Process

The application deadline for the post is Monday 9th December, midnight. Invitations to interview will be issued by the 11th December. Interviews will be held on the 16th and 17th December and interview candidates will be notified of the outcome of the interview by the 20th December.

Bath and West Community Energy is an equal opportunity employer and encourages applications from individuals of all backgrounds. We look forward to seeing your application for this unique and exciting opportunity.

This is one of two posts created with the purpose of developing a Stage 2 National Lottery Heritage Fund partnership bid in the Chilterns National Landscape for the project entitled Not Bourne Yesterday: Chalk Stream Communities of the Chilterns (NBY). This new role provides a rare and exciting opportunity to join a multi-disciplinary team working in one of the country’s finest and most accessible protected landscapes.

We are seeking a highly motivated and dynamic individual to help create a long lasting impact through building commitment to, and enthusiasm for, stronger community engagement with heritage (natural and cultural) across the project area.

We’re a community hub in south Islington providing services, activities and events for local residents of all ages. We run after-school clubs, employment support, gardening for older people and much more. Our large, modern community centre on Central Street is a great backdrop for our varied activities, and we have several outdoor spaces for visitors to enjoy.

We're looking for someone to provide effective and confident administrative support to the Business Engagement team, and ensure the smooth running of the Business Engagement Programmes. In particular the work of the PC Pals Digital Inclusion Programme and other ongoing corporate-led programmes. The Administrator will support the Business Engagement team to develop sustainable relationships with local businesses to establish long-term projects and ad hoc events utilising corporate volunteers that meet the local community's needs. 

STAND, formerly known as Legs4Africa, is dedicated to enabling individuals with limb differences in sub-Saharan Africa to live independently and thrive within their communities. We ensure access to high-quality prosthetic limbs and holistic rehabilitation services, empowering people to regain their mobility and dignity. At STAND, we envision a world where everyone, regardless of their circumstances, has the opportunity to lead a full and active life.

The Role

We are seeking an enthusiastic and skilled Supporter Engagement Manager to lead our digital engagement strategy and deepen connections with our supporters. This role is crucial to growing our community, increasing regular giving, and securing sustainable funding to expand our impact. You will create and manage compelling, mission-driven content across multiple platforms, collaborating closely with fundraising and communications teams to deliver campaigns that resonate. You will work alongside our grants and trusts manager.

Key Responsibilities

1. Digital Communications: Lead STAND’s digital presence by managing social media platforms, email marketing, website updates, and YouTube content to drive supporter engagement.
2. Campaign Strategy and Execution: Plan, deliver, and optimise digital campaigns to increase income, grow our supporter base, and encourage regular giving.
3. Community Building: Cultivate strong relationships with supporters, fostering long-term commitment and engagement, and inspiring them to become regular givers, major donors, and advocates for STAND.
4. Donor Engagement: Develop targeted email and outreach campaigns, ensuring personalised and consistent communication with donors.
5. Content Creation: Produce inspiring, engaging content aligned with STAND’s mission, utilising slick editing, creative writing, design, and graphics to reinforce key messages and showcase impact.
6. Data-Driven Insights: Monitor and analyse key metrics (e.g., income generation, supporter engagement, and social media growth) to refine strategies and maximise impact.
7. Brand Ambassador: Represent STAND’s values in all communications, maintaining a consistent tone and vision across platforms.

What We Offer

1. A 4-day work week promoting a healthy work-life balance.
2. An inclusive, collaborative, and creative work environment.
3. 5% employer pension contribution
4. 5-week holiday allowance per year
5. Flexible working hours
6. Training opportunities available
7. The opportunity to make a meaningful difference in the lives of individuals with limb differences in sub-Saharan Africa.
8. Professional development and growth within a purpose-driven organisation.

Essential Skills and Experience

1. Experience: Proven success in digital marketing, supporter engagement, or fundraising, ideally within the non-profit sector.
2. Digital Communications Skills: Strong capability in social media management, email marketing, and website content.
3. Creative and Organised: Proficient in content creation, with a knack for slick editing, engaging design, and clever wordsmithing.
4. Collaborative Approach: A team player, dedicated to building strong relationships internally and externally.

Desirable Skills

1. CRM Experience: Familiarity with donor databases and CRM platforms.
2. Platform Familiarity: Experience with tools like Mailchimp, Google Analytics, and Hootsuite.
3. Media Relations: Background in media relations or managing campaigns involving journalists.

Remote Work & Travel

This role offers remote work flexibility, with occasional travel required. Quarterly visits to Bristol and an annual trip to one of our project countries will be expected.

Key Metrics for Success

1. Growth in regular givers and one-off donations.
2. Increased engagement on digital platforms.
3. Income generated from digital fundraising campaigns.
4. Strengthening relationships with major donors and media.

Are you a dynamic individual who can develop, lead and grow our volunteer strategy, community engagement and marketing activity in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?

Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.

We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteer and community engagement team and lead and collaborate with our marketing and communication team to raise awareness and increase engagement to grow our vital work.

Main duties include:

¨ Be an effective manager, line managing our Volunteer, Community Outreach and Marketing and Communications teams.

¨ Working with various partner organisations, building relations while exploring possible funding/joint working/event opportunities, and supporting our Outreach Team to make sure they are best placed to have the biggest impact for the people we enable and empower.

¨ In collaboration with the Marketing and Communications team, oversee the production of high quality communications to raise awareness, increase engagement and grow support for our vital work.

¨ Organise and facilitate our Breaking Down Barriers Workshops three times a year.

¨ Lead on key projects around Communications, Volunteering and Engagement, including:

-  Co-produce a strategic volunteering plan for the team aligned to our strategy

-  Review and develop the charity policies for volunteering and ensure volunteers are up to date with our relevant policies, legislative requirements  and our needs and requirements

-  Co-produce a strategic communications plan for the team, aligned to our  strategy

  - Review all current communications and revise annual marketing plans to strengthen our presence in the community

¨ Working with colleagues in other teams and departments, develop a strategic Community Engagement plan aligned to our strategy

¨ Ability to work flexibly according to the business need which may include evening and weekends

Skills and Qualifications:

• Direct experience of line managing a team of staff
• Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
• Knowledge and understanding of volunteering best practice, strategy and policy 
• Demonstrable experience of community engagement and building relationships with partner organisations
• Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
• Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
• Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
• Experience in MS Office and confident in using a database
• Understanding of data protection requirements and confidentiality
• Able to champion the role and contribution of volunteers
• Ability to engage and influence colleagues

Competencies Required: 

1.  Strategic and Operational Management

Understand the five year Strategic Plan and objectives and how it contributes to our mission. Think ahead and develop, lead and grow a busy programme of recruitment and encouragement of volunteers to meet the needs of the charity. Develop innovative approaches to recruitment and service delivery and make recommendations and suggestions to senior managers. Implement a communications plan to improve and increase our visibility and awareness.

2.  Inspiration

Create new roles and tasks for volunteers working with colleagues across the charity. Increase the potential of the Outreach team as they build relationships across the county. Develop imaginative and effective ways to raise our profile and reach new audiences. Value and motivate volunteers to help them provide quality services and support for the charity.

3. Making Things Happen

Plan resources effectively and manage any crises effectively within laid down policies. Demonstrate a consultative and informed approach to problem solving, using patience and understanding. Liaise with charity colleagues and senior managers, and externally with other groups.

4. Record keeping

The people we support are often vulnerable so it is essential that all volunteers have an appropriate Disclosure and Barring clearance, and that our records of all other relevant paperwork such as driving licence details and insurance is kept up to date and properly recorded.

5. Managing Change

The post holder must be open to new ways of working, adapt well to change and be able to feed back the impact of changes to volunteers, their team and to senior managers. 

6. Personal Impact

Make a positive impression on people as a consequence of your personal style, abilities and credibility. Act with integrity and strive to develop the competencies required to meet organisational objectives and to adapt to changing and sometimes uncertain needs and circumstances.

7. Focus on the people we support

Volunteer services are built around the needs of the people we support and the needs of the charity. The post holder must maintain good relations with people we support, seek their views on our services, and respond effectively to their comments to recommend improvements. Encourage volunteers to constantly reflect on service standards and how to deliver effectively. Ensure all marketing and communications reflects our charity and how we want to be positioned in the community.

8. Use of Information Technology

Must be familiar with MS Office programmes and other relevant IT and use it proactively and effectively to do the job.

Full time annual leave entitlement is 28 days per annum.  Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.  We offer training opportunities suitable for each role.  We pay for annual flu vaccinations and for an eye test every two years with a contribution towards work related glasses.

Location: London - Hybrid (2 days office attendance)
Contract: Full Time, Permanent
Salary: Circa £40,000 PA + Benefits.

The Role:
As our Supporter Engagement Manager, you will work to ensure that SPANA provides its supporters and external stakeholders with the best-possible experience of the charity. While line-managing the Supporter Engagement team, your work will range from ensuring SPANA donations and post are compliantly processed, to
co-ordinating responses to enquiries, comments and complaints via post, phone and online. You will also manage the development and delivery of SPANA’s community fundraising programme.

This role will suit a dynamic, agile individual who recognises the importance of customer care and has the ambition to build SPANA’s position as a centre of excellence in supporter engagement.

Supporter Engagement

- Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes/our service level agreement, in order to maximise supporter and stakeholder satisfaction.
- Manage the operation of SPANA’s PO Box and London mailing points, ensuring all post is compliantly processed, recorded and scanned.
- Manage the SPANA FAQs, standard enquiry responses and thank you letters to be used by the team.
- Personally handle complaints and any sensitive matters, working with the Head of Supporter Engagement and Database, and the Director of Global Fundraising, Marketing and Communications, as necessary.
- Create and maintain Supporter Engagement process documents and training guides.
- Ensure all Supporter Engagement team interactions with stakeholders are captured on Raiser’s Edge.
- Ensure all donors, supporters and stakeholders have the best-possible experience in every interaction with SPANA.

Community fundraising

- Manage the development and delivery of SPANA’s community fundraising programme, including our current products World Tea Party and Big Knit.
- Ensure the charity meets or exceeds its annual community fundraising income target, whilst managing relevant expenditure.
- Manage the development of community fundraising marketing materials, working with external suppliers and internal stakeholders as necessary.

Management

- Manage the Supporter Engagement team, motivating and developing team members to deliver on objectives and targets.
- Report regularly on the performance of the Supporter Engagement team, compiling key performance figures (e.g. complaints log).
- Manage the workflow of the Supporter Engagement team, ensuring all daily tasks are covered at all times and all team members have a manageable workload.
- Establish good working relationships with our external suppliers, data handlers and agencies, and resolve queries and complaints involving them as necessary.

It should be noted that this job specification and remit may develop over time. The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

Knowledge, Training & Qualifications:

- Knowledge of supporter engagement and customer care policies, process, procedures and programmes.
- Knowledge of community fundraising and supporter events.
- Knowledge of charity fundraising regulations, GDPR and data practices.
- Knowledge of the requirements and expectations of working in the charity sector.
- Knowledge of the animal welfare charity sector (desirable).

Experience

- Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.
- Experience of establishing and development processes and procedures that optimise performance

Skills and Attributes

- Ability to diffuse situations with patience and diplomacy, to be a problem solver and to show sensitivity when required – e.g. when dealing with the bereaved in relation to in-memory gifts.
- Excellent computer skills, including ability to use Microsoft Office 365 suite, including strong Excel and Word skills.
- Database skills, preferably of Raiser’s Edge.
- French speaking (desirable).

For the Full Details and Attributes, please download the full job pack attached to this role.

REF-218 176