Communications Volunteer Roles in Manchester, Greater Manchester

Job description:
As a Web Developer at Penificent, you will play a crucial role in bringing our comics to life online by developing interactive digital experiences. You will work on creating engaging, dynamic web content where users can read our comics interactively and develop an online platform for workshops. This is a unique opportunity to use your technical skills to make a real social impact while working with a creative and purpose-driven team.

Key Responsibilities:

• Design and develop an interactive platform for reading comics online.

• Collaborate with our team to implement an online workshop feature.

• Ensure the website is user-friendly and optimized for all devices.

• Troubleshoot, test, and maintain the website for quality and performance.

• Integrate social media and other platforms for a seamless user experience.

• Stay up-to-date with emerging web technologies and trends.

Skills Needed:

• Proficiency in web development languages (HTML, CSS, JavaScript).

• Experience with interactive media or online learning platforms is a plus.

• Creative problem-solving skills and an eye for detail.

• Ability to work independently and within a small team.

Operational Director Volunteer

Penificent
Remote
Unpaid role, expenses paid
Voluntary

Job description:
Penificent is looking for an Operational Director to join our leadership team. As Operational Director, you will be responsible for overseeing day-to-day operations, improving processes, and ensuring that Penificent runs smoothly. You will collaborate with our co-founders to execute our 5-year strategy and ensure that our programs and workshops meet our goals of engaging and empowering young people through comic storytelling.

Key Responsibilities:

• Oversee and manage daily operations of the organization.

• Improve operational processes and optimize workflows.

• Assist in implementing the organization’s strategic goals and objectives.

• Work closely with the leadership team to drive efficiency and growth.

• Support team development and ensure smooth communication between departments.

Skills Needed:

• Strong leadership and management skills.

• Experience in operational roles or project management.

• Ability to work remotely and communicate effectively with a small team.

• Strategic thinker with the ability to execute ideas practically.

Key responsibilities:

- to lead and manage a team focused on sponsorship

- to support the organizations funding needs

- to work with others to meet funding needs

- to pitch to organization to sponsors and support others to do so too

- to oversee and manage relations with sponsors and potential sponsors

- to identify funding opportunities for the organization which relate to private and corporate sponsorship which is not part of a grant funding process available to others

Duties:

- to communicate with sponsors and oversee others doing this too

- to delegate tasks and carry out tasks as required

- to pitch the organization when required to potential sponsors

- to improve process

- to line manage a team of volunteers

Requirements: 

- ability to lead and manage others

- ability to empower others

- at least 1 year of experience in sponsorship

Skills:

- good people skills and communication skills

- good English language skills

- management skills

A Little About Us!

Youth Advantage UK is a research-led, un incorporated un registered charitable organization. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, events. We promote and empower change.

Why we need you!

Youth Advantage UK are in our early stages but are growing and looking for volunteers to help achieve our aims to become a registered charitable organization. Your skills and expertise are what we need to continue to grow. Without our volunteers we cannot grow and appreciate those who apply with us!

What we offer!

Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organization who is looking to help young people in the UK.

Key responsibilities:

- To oversee and provide leadership to the governance team

- To guide and support senior governance volunteers

- To provide strategic leadership and management within the organisations governance function

- To ensure of ethical and legal application of the governing document

- To ensure the governing body is appropriately supported to fulfil their functions

- To manage the dealing of legal and data protection matters

- To lead the registration of the organisation as a charity with the Charity Commission(s)

- To lead governance and legal compliance work across the organisation

Duties:

- To ensure appropriate policy and process is in place

- To meet regularly with direct reports

- To lead governance management meetings

- To register and maintain the registration of the organisation as a charity

- To provide progress updates to C Level Executives

- To set departmental process, policy, objectives and goals which allow departmental management to receive and set tasks

- To update relevant policy and the governing document

Requirements: 

- To have 3 years of experience in governance

- To have some experience in charity registration

- To be legally qualified

- To have management experience

Skills:

- IT skills

- Communication skills

- Policy and legal drafting skills

A Little About Us!

Youth Advantage UK is a research-led, un incorporated un registered charitable organization. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, events. We promote and empower change.

Why we need you!

Youth Advantage UK are in our early stages but are growing and looking for volunteers to help achieve our aims to become a registered charitable organization. Your skills and expertise are what we need to continue to grow. Without our volunteers we cannot grow and appreciate those who apply with us!

What we offer!

Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organization who is looking to help young people in the UK.

Caring Volunteers Needed: Are you concerned about our world’s future? You can have a positive impact and meet people Internationally, from your home, as you have a spare hour here and there each month. Do you enjoy Human Relations  and thrive working in the human relations division of any Institution, University or Association? Then we need you. 

As an online “ At Home” Volunteer, you will be working with people from a wide variety of countries and cultures, all believing in passing on the right to basic education, the importance of cultural exchange, and giving voice to the voiceless. 

The Position: We ask Volunteers to contribute a minimum of one hour a month. Within our Human Resource Division you will be learning to process applicants from around the world, assigning them to appropriate Teams and coordinating the Team Leads training sessions and monthly meetings. While English is required, you will learn to be comfortable with various global accents as well as proficient in your Interviewing skills and background research. You will practice team organizing & management skills. Depending on which teams you join, you will learn non profit contracts, global time zone coordination and other very basic, practical skills when working with people Internationally and online.

IHF Overview

The International Humanity Foundation (IHF) is a 501 c3 International Non- profit, founded in 2001. Our two-fold mission is (1) to Educate marginalized children—activating their highest potential and nurturing healthy, loving communities around them. The happiness of our worlds children rises above all political and religious differences; And equates to the quality of our worlds happiness tomorrow. — (2) to Educate global citizens through communication and real life experiences, (online and in person), about the realities of marginalized communities; while teaching practical skills in aiding needed efforts, thus giving voice to the voiceless. 

For over twenty years, IHF has offered children and adults (from young through retirement) venues for learning and safely practicing leadership skills. 

IHF is a unique organization. It believes in absolute transparency and functions almost entirely through the efforts of its hundreds of unpaid volunteers from all over the world. Our volunteers give their time, skills, energy, and love, working toward a better world for all, one child, one human, at a time. We believe caring, quiet growth produces deep healthy roots.

We’re looking for a Trustee to join our growing charity – Families Out Loud! 

What is Families Out Loud (FOL)?

Families Out Loud is a small and growing charity, based in Wiltshire, which is run by a group of people who care about family addiction. We’re here to support those affected by other people’s addiction, by enabling people to speak out, without judgement. If you have lived experience of, or an interest in our cause, we’d love to hear from you!
 
About the Role
 
As a Families Out Loud Trustee, you will share our passion of supporting families affected by someone else’s drug or alcohol use. You will be committed to the Purpose, Vision and Values of Families Out Loud, working with the board to deliver the charity’s 5-year strategic plan. We’re committed to helping clients rebuild their lives, and to reducing stigma so they can feel confident to speak freely about their own experiences. As a Trustee, you will support this mission by reviewing the work we do on a regular basis, understanding that everything we do is for the public benefit, and within the charity’s purpose. You will work collaboratively with the other Trustees to effectively manage resources, and to ensure compliance with charity law and other legal requiremets. 
 
This is a voluntary position, mainly working from home. You will be required to attend monthly Trustee meetings which are currently held virtually. Occasionally you may be required to attend in-person meetings in different locations across Wiltshire. 
 
What are we looking?
 
For this position, we’re looking for someone based near Salisbury who can help us facilitate growth in our local area. Ideally, you’ll have a deep understanding of our community and its unique needs, bringing strong connections within the area. You’ll support the charity to leverage local networks and form lasting relationships, secure funding, and ultimately enhance our charity’s mission. Your reputation and familiarity with the Salisbury area will help build trust and strengthen our charity’s impact on the community. You’ll need strong written and verbal communication skills, and will be able to work as part of a team to make collective decisions. You should be able to think analytically, with a problem-solving approach. Alongside this, due to the nature of the role, you should be able to manage your own time effectively and be well organised.

OVERALL PURPOSE

We are seeking a motivated & experienced Volunteer Recruitment Administrator to join our charity. As a key member of our Human Resources team, you will be responsible for managing the end-to-end recruitment process, ensuring the acquisition of talented individuals passionate about our mission. Your expertise will contribute to building a dedicated and skilled workforce, enabling us to impact the community positively. This role offers a unique opportunity to utilise your HR recruitment skills for a meaningful cause while gaining valuable experience in the non-profit sector.

You will play a key role in working towards our mission to recruit outstanding individuals who will work with us to transform the lives of disadvantaged women and families living in Wolverhampton.

Key responsibilities for this Volunteer Recruitment Administrator are:

® To act as a point of enquiry for information, advice and support for prospective volunteers.

® To assist in screening, sourcing and shortlisting all CV’s for active vacancies.

® Assist with the recruitment process, including job postings, screening applicants, and coordinating interviews.

® Support the onboarding process for new hires, ensuring a smooth and welcoming experience.

® Help maintain and update employee records, ensuring all documentation is accurate and up-to-date.

® To provide administrative support to the volunteer coordinator by updating job descriptions, coordinating & setting up interviews.

® To create and maintain documentation and records for recruitment.

® To build positive relationships with relevant stakeholders in order to attract high quality applicants.

® To explore innovative attraction methods to increase awareness of our volunteer programme amongst new audiences, particularly to those who are underrepresented on our programme.

® To follow up volunteer interest and enquiries in a timely manner, encouraging application to an appropriate role.

Person Specification

What you will need as Volunteer Recruitment Administrator:

® A good level of education, strong administration experience along with good IT literacy including Outlook, Word & Excel.

® A background in recruitment would be a huge bonus!

® The ability to prioritise your day, work at a fast pace and meet deadlines.

® Great communication skills

® We have some great technology to support you, so you will need to have a good understanding of systems and MS Office applications

If you have a passion for recruitment this position is for you!

Volunteer Role: Data Migration Volunteer 

Location: Europia, St Thomas Centre, Manchester, M12 6FZ [Flexible working/Remote/Hybrid] 

Reports to: Health and Wellbeing Coordinator and Advocacy Worker and 2. Office Coordinator. 

Position Type:Volunteer (Part-Time)

Job Overview:

We are looking for a detail-oriented and focused Data Migration Volunteer to assist with transferring client data from our previous platform to Salesforce. This is an administrative role, and you will be responsible for ensuring data accuracy and consistency throughout the migration process.

 Key Responsibilities:

1.  Migrate client data from our previous platform to Salesforce with accuracy.

2. Ensure all transferred data is correctly entered and formatted.

3.  Collaborate with Elena and Iryna, who will provide initial training on using Salesforce.

4.  Use Excel to clean, sort, and manage data before migration.

5.  Adhere to data security and confidentiality protocols.

Qualifications and Skills:

● Strong attention to detail and the ability to focus on tasks.

●  Good understanding and experience with Excel (e.g., sorting, filtering, formatting).

●  Familiarity with or willingness to learn Salesforce (training will be provided).

● Good communication skills and the ability to work remotely.

●  Organised and able to manage time effectively.

 Time Commitment:

●  Ability to commit to 4 hours per week. Work can be done remotely as well.

● Flexibility in scheduling to meet the needs of the team and clients.

  Benefits:

● Gain hands-on experience with Salesforce and data migration.

●  Work remotely and flexibly.

●  Collaborate with a supportive team and receive full training.

●  Contribute to a meaningful project that supports our organisation.

● Gain admin experience.

If you are detail-oriented and enjoy working with data, this is a great opportunity to develop your skills while supporting an important project.

At the British Dyslexia Association (BDA), our trustees play a vital role in making sure that the organisation achieves its core purpose. They oversee the overall management and administration of the charity. They also ensure that the charity has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the Senior Management Team to enable the BDA to grow and thrive, and through this, achieve our mission.

Board members have a collective responsibility. This means that trustees always act as a group and not as individuals.

This is an exciting opportunity to contribute your skills and experience to a cause that matters, ensuring we stay true to our mission and achieve our goals.

For full details of the role including key responsibilities, the skills we are seeking from prospective applicants, along with the anticipated time commitment, please view the trustee role description.

What we are looking for:

We are seeking individuals who bring enthusiasm, integrity, and dedication to the role, and who can contribute fresh perspectives to our Board. We are especially interested in candidates with expertise in the following areas, and ideally, with prior Board experience:

• Dyslexia specialist within the field of education
• Special educational needs – research expertise
• Finance or technology

What’s in it for you:

As a trustee, you will have the chance to:

• Make a difference: impacting the lives of those we support and contribute to a cause you care about.
• Develop your skills: gain valuable experience.
• Network: connect with like-minded individuals and expand your professional network.
• Personal fulfilment: experience the satisfaction of giving back and contributing to something meaningful.

Terms of office - Trustees are appointed for 3 years each, for 2 terms.

Equal Opportunities

The BDA are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals and believe that diverse perspectives strengthen our team and help us achieve our mission.

Are you looking for a challenging but rewarding volunteer opportunity?

We are seeking volunteers to work with adults and young people who have sexually harmed to integrate them safely into the community, model appropriate behaviour and combat social isolation which can often lead to re-offending. You will be part of a small group of volunteers who will work with a 'core member' to provide a Circle of Support & Accountability. You will have close support from a trained coordinator.

Our mission is 'No More Victims' and hope to create safer communities.

Circles South West needs more Circle Volunteers from all walks of life. We are looking for adults who are approachable and emotionally stable, with a mature outlook. The ability to maintain firm boundaries is essential. Circle Volunteers commit around 2-3 hours per week for 12 months. We provide full training, ongoing professional support and reimburse expenses. Appointment is dependent on suitability assessment, satisfactory references and criminal records checks.

To be considered for this role you need to live in the counties of either: Cornwall, Devon, Dorset, Somerset, Wiltshire, Gloucestershire or Avon in the UK and will need to be available for 12 months for in-person meetings. This role cannot be carried out remotely. 

Please note: we can no longer accept foreign nationals without a full criminal record check from their country of origin to our programme due to new DBS guidelines. If you were born outside of the UK or have spent a significant amount of time abroad then please let me know at enquiry.

We’re seeking new trustees to join our board. This is an exciting opportunity to help lead Big Leaf Foundation in the next phase of its development and to use your skills and experience to make a lasting difference to the lives of displaced young people in Surrey.

We are seeking individuals with:
o commitment to our vision, mission and values;
o excellent teamwork and leadership skills and effective decision-making;
o willingness to commit time and effort to the role;
o good, independent judgement, strategic vision and ability to communicate ideas;
o history of impartiality, fairness and commitment to promoting equality and diversity.

We particularly need individuals with skills and experience in one or more of the following areas:

o charity governance;
o risk management;
o data security and IT;

o diversity and inclusion;
o evaluation and reporting.

The statutory duties of a trustee are to:

o Ensure the organisation complies with its governing document.
o Ensure that the organisation pursues its objectives as defined in its governing document.
o Ensure the organisation applies its resources exclusively in pursuance of its objectives – the charity must not spend money on activities which are not included in its own objectives, no matter how 'charitable' and 'worthwhile' those activities are.
o Contribute actively to the Board of Trustees' role in giving strategic direction to the organisation, setting overall policy, defining goals and setting targets and evaluating performance against agreed targets. o Safeguard the good name and values of the organisation.
o Ensure the effective and efficient administration of the organisation.
o Ensure the financial stability of the organisation.
o Protect and manage the property of the organisation and to ensure the proper investment of the organisation's funds.
o If the organisation employs staff, to appoint the Chief Executive Officer and monitor his or her performance.

In addition, with other trustees to hold the charity “in trust” for current and future beneficiaries by:

o Ensuring that the charity has a clear vision, mission and strategic direction and is focused on achieving these.

o Being responsible for the performance of the charity and for its “corporate” behaviour; ensuring that the charity complies with all legal and regulatory requirements.

o Acting as guardians of the charity’s assets, both tangible and intangible, taking all due care over their security, deployment and proper application.

o Ensuring that the charity’s governance is of the highest possible standard.

Trustees should make full use of any specific skills, knowledge or experience to help the board make good decisions and all trustees must adhere to our Trustee Code of Conduct.

About Us:

The International Humanity Foundation (IHF) is a non-profit organization dedicated to addressing the needs and rights of children in impoverished communities around the world. Our mission is to provide education, healthcare, and shelter to those in need, empowering them to break the cycle of poverty and build a brighter future. We rely on the dedication and passion of volunteers to support our programs and make a positive impact in the lives of others.

Opportunity:

IHF is currently seeking a motivated individual to join our team as a Volunteer Web Search Specialist. In this role, you will have the opportunity to contribute your skills and expertise to support our mission of providing essential services to underserved communities.

Responsibilities:

- Conduct web searches to gather relevant information and data for IHF programs and initiatives.

- Analyze search results to identify trends, resources, and opportunities for improvement.

- Collaborate with IHF teams to gather requirements and support project objectives.

- Utilize various search engines and tools to optimize search efficiency and accuracy.

- Assist in the development of strategies to enhance IHF's online presence and visibility.

Requirements:

- Strong passion for humanitarian work and making a difference in the lives of others.

- Excellent research and analytical skills.

- Proficiency in using search engines and web research tools.

- Ability to work independently and manage time effectively.

- Excellent communication and collaboration skills.

- Willingness to commit at least 5-10 hours per week to volunteer work.

Benefits:

- Opportunity to make a meaningful impact in the lives of underserved communities.

- Gain valuable experience in web research and data analysis.

- Work remotely and contribute your skills from anywhere in the world.

- Join a global community of volunteers dedicated to humanitarian causes.

- Receive training and support from experienced IHF team members.

If you are passionate about making a difference and want to contribute your skills to support our mission, we encourage you to apply for this volunteer opportunity with IHF. Together, we can create positive change and empower communities around the world. Apply now to join our team!

The Access Project supports pupils from under-resourced backgrounds to access top universities. We are looking for individuals with the willingness to coach a young person aged 16-18, online, one hour a month from January 2025 to June 2025 to support them with their skills building.

What’s involved?

•Coach a young person through our key skills building programme, designed to help them  to realise their potential and be ready for their future. These key skills include: communication, problem solving, collaboration and organisation.

•Work with a motivated and ambitious young person, during their future defining years.

•Build transferable skills, experience and knowledge through ongoing training and development as part of the role.

•Students supported by The Access Project are 50% more likely to attend top universities than their comparable peers.

No prior coaching or mentoring experience is necessary, we provide a full comprehensive training and induction programme to help you build the confidence to be the best volunteer you can be.

Interested? You’ll need to:

· Be able to spare one hour a month over the next six months to coach (starting January 2025), plus reasonable preparation time ahead of each session.

· Be prepared to undertake an enhanced DBS check (criminal records check) and provide two references (personal or professional).

How does it work?

1. Sign up on our website.

2. Sign up to any of our 2 hour training sessions over October and November. T, there are various dates so you can find one that suits you: During this session you’ll learn everything you need to know about the skills coaching, our purpose designed programme, and the support you will receive to be the best volunteer you can be.

3. You’ll complete a DBS check (criminal records check) and an online safeguarding course.

4. We’ll propose a ‘smart match’ between you and a young person who will benefit from your experience.

We are looking for trained Clinical Supervisors who have been practising for over 3 years to lead supervision sessions with our volunteer Mentors. We hold these bi-weekly in groups of 3-4 over lunchtime or evenings online.

What will you be doing?

All Been There Mentors who work with our Mentees have monthly group supervision. Usually there are four volunteers in a group. Supervision can take place in person or on zoom.

Commit to supervising a minimum of two groups per month (approx 5 hours in total).

Key Responsibilities:

• To safeguard the wellbeing of the Mentors and ensure that their needs are being addressed.
• To ensure the quality of Mentor support work with Mentees
• To ensure that Mentors are supported and developed, are participating in continued training and are not left to carry difficulties and problems alone.
• To provide regular opportunities for Mentors working with clients to reflect upon both the content and process of their work.
• To develop personal awareness, skills and knowledge relevant to the Mentor’s role within Been There
• To provide a source of general communication, updates and concerns.
• To enable the Mentor to receive information and another’s perspective concerning their work.
• To identify development needs and opportunities.

Insurance costs are covered and the role is fully remote so will not incur any expenses.

What are we looking for?

We’d love to hear from you if you’re passionate about improving the mental health of our Mentees and your qualifications and experience fit the criteria below.

Qualifications and experience:

Essential:

• Qualified Psychologist or therapist
• Qualification in supervision at level 6
• Current or recent experience (within 2 years) as a supervisor 
• Have your own experience of being supervised

Desirable:

• Have experience of supporting clients who have been through body image, eating distress or Body Dysmorphia

BeenThere is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are particularly interested in attracting applications from applicants from diverse groups.

What difference will you make?

The impact you can have is huge, as we are such a small charity we rely on the good will of volunteers to support our work. Our Mentors are unicorns! Rare and very special and we want to look after them as much as we can. 

Having a confidential setting where they feel safe, supported and heard is integral. This gives the Mentor an opportunity to be open and honest about their own wellbeing and anything that is going on with their Mentees. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.