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IT Support Technician
Southampton (travel across Hampshire required)
37 Hours per week, Full time
Permanent
Scale Range: 22 – 26 (£26,986 - £30,561 per annum)
About Us
This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.
The Role
We are looking for an IT Support Technician to join our small, hands-on IT team supporting over 500 users across more than 50 sites. This is a varied role combining day-to-day IT support with exposure to networking, systems administration, and infrastructure support.
You will work across offices, residential services and remote locations, helping to keep systems running and supporting staff delivering vital services. You’ll gain exposure to a multi-site environment including networking, VPNs, and cloud systems.
What you’ll be doing:
• Providing 1st and 2nd line IT support across multiple sites
• Troubleshooting hardware, software, network and user issues
• Setting up and configuring devices, accounts and systems
• Supporting Active Directory, Microsoft 365 and Google Workspace environments
• Assisting with networking (WiFi, switches, VPNs, connectivity)
• Managing tickets and communicating clearly with users
• Supporting IT improvements and small projects
What we’re looking for:
• Experience in IT support (1st or 2nd line)
• Strong troubleshooting and problem-solving skills
• Basic networking knowledge (IP, DNS, DHCP)
• Good communication skills with non-technical users
• Ability to manage workload and work independently
• Full UK driving licence and willingness to travel
We’re particularly interested in people who:
• Take ownership of issues and see them through to resolution
• Stay calm under pressure
• Are willing to learn and develop their skills
• Can work both independently and as part of a team
What we can offer you:
SSJ recognises that our staff are our greatest assets. We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
· 25 days pro-rata annual leave plus public holidays
· Flexible working options
· Buying additional annual leave
· Comprehensive induction and training
· Counselling, financial, personal support and health and well-being services via our Employee Assistance Programme
· Cycle to work scheme
· Discounted laptops and computers with Jamie’s Computers
· Electric Car Scheme
· Blue Light Card
SSJ are an equal opportunities employer and we encourage applicants from all backgrounds and walks of life.
At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website.
Application closing date: Monday 17th August 2026
Interview date: Monday 24th August 2026
Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.
Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.
Supporting people experiencing homelessness or at risk of homelessness
Housekeeper
SSJ Properties
Hampshire
20 Hours per week, Monday - Friday
Salary Point 20: £14,025 per annum (£25,947 per annum FTE)
About Us
This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.
The Impact You'll Make
To work at a number of residential and commercial properties for the Society of St James (SSJ), in order to provide and maintain a quality housekeeping service. You will be responsible for upholding Health & Safety and COSHH standards for cleaning, ensuring communal areas, kitchens, bathrooms, commercial offices, and vacant residential rooms/flats are cleaned to a high standard, alongside driving between properties to distribute supplies.
Who We're Looking For
We are looking for a reliable, self-motivated, and organised individual with good time management skills. You should be able to work both on your own initiative and as part of a team, with the physical capacity to carry out cleaning duties across multi-floor properties. An empathetic and non-judgmental approach towards individuals with histories of homelessness, mental health problems, and substance misuse is essential.
Essential Skills and Qualities
What we can offer you
We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.
At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website
Application closing date: Monday 17th August 2026
Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.
Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.
Supporting people experiencing homelessness or at risk of homelessness
Advice Service Manager
Do you have a passion for helping people and a solid understanding of the current welfare benefits system? Do you have excellent Microsoft Excel skills (to efficiently manage, analyse and visualise data)?
We're looking for highly motivated, committed and experienced individual to join the existing Management Team as an Advice Service Manager.
If this sounds like you, then apply today!
Position: Advice Service Manager
Location: Chesterfield or Ilkeston (hybrid mix of home and office working)
Salary: £36,887.00 per annum, pro rata
Hours: Full-Time (37 hours per week)
Contract: Permanent
Closing Date: 31st August 2026
About the Role
In this role you will take the lead on managing assigned advice services, projects and the staff working on these, as well as contributing to the running of the wider organisation and working in collaboration with Service Managers and Supervisors. You will be responsible for monitoring and improving the performance of the services, including oversight of KPIs and quality metrics.
Main areas of responsibility include:
There is flexibility in this role which allows for some irregular shift patterns and remote or home working where appropriate, as well as travel to the offices when required.
We welcome and encourage applications from people of all backgrounds. The organisation is proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
About You
We are looking for someone with strong and wide-ranging advice knowledge, an understanding of the holistic services offered by the organisation, and the ability to thrive in a fast-paced environment.
The ideal candidates will have:
With experience of:
About the Organisation
Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.
This advice can help people find a way forward with their problems, whoever they are, whatever the problem.
What is on offer:
The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.
Other roles you may have experience of include Welfare, Benefits, Housing, Welfare Advisor, Benefits Advisor, Housing Advisor, Welfare Officer, Benefits Officer, Housing Officer, Advice, Advisor, Caseworker.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Are you an analytical thinker and problem solver?
Do you have awareness of information security principles and their importance in protecting organisational information and services?
We’re recruiting for a Business Analyst to join us on an 18-month fixed term contract who will lead, coordinate, and deliver analysis activities across the Information Security and Technology Experience Programme, these include our Identity Governance and Data Centre Migration Projects.
Key deliverables through this contract include:
Working within both Agile and Waterfall delivery methodologies, you’ll play a key role in supporting the delivery of the programme, the processes, and the change management to leverage new capabilities.
Working arrangements
Please note this is an 18-month fixed term contract.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With previous experience of working within a Business Analyst role, you’ll have previous experience of working within large organisations, able to implement change, and working with PRINCE2 and Agile SCRUM methodologies.
To be successful in this role you’ll also have the following experience and attributes:
An effective team player, able to support colleagues, suppliers and partners to deliver successful business change, you’ll be a strong problem solver, able to take a methodical and analytical approach.
You’ll also have excellent communication skills, able to articulate ideas clearly and be comfortable engaging with a range of stakeholders and focusing on generating the most value for the BHF.
Belonging at BHF
By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.
To hear from our people, check outBelonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Interview process
The interview process may take place in-person orvirtually viaMS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the organisation
Curieus Games CIC is a UK Community Interest Company, in the process of converting into a CIO (Charitable Incorporated Organisation). Our mission is to raise energy literacy through play. We make energy and climate education fun and accessible. Our vision is to inspire and attract young people to work in the energy sector.
Our flagship programme, Megawatt, consists of an energy-based educational card game supported by a series of workshops. The object of the programme is to engage students on energy and sustainability through gamification and ethical debates.
By transitioning into a charity, the potential grants we can apply for increases significantly. This role has been created to take ownership of this grant pipeline as Megawatt scales up across the UK.
You can see more about our organisation here: www.megawatt.game
Job summary
We're looking for an organised, proactive individual to own the day-to-day running of our grant pipeline. This will range from researching grant opportunities and drafting applications, through to managing compliance, tracking grant finances, and delivering funder reports. You’ll be working closely with the Founder and School Engagement Manager.
If you have experience in grant administration or charity operations, are highly organised, and want to play a central role in a small mission-driven organisation, we want to hear from you.
Job outline
Grant applications
Grant administration, finances and compliance
Essential criteria
Desirable criteria
Salary and benefits
How to apply
To apply, please send a CV and a one-page cover letter via Charity Jobs by 19th August.
In your cover letter, tell us why this role appeals to you and give some examples where you have demonstrated the essential and desirable criteria listed in the job description.
We are committed to flexible, family-friendly working and welcome applications from people returning to work after a career break. We look forward to hearing from you.
The client requests no contact from agencies or media sales.
The Talent Set is delighted to partner with Centrepoint to recruit a Corporate Partnerships Manager.
This is a brilliant opportunity to take ownership of one of the charity's flagship strategic partnerships – a recent Third Sector Award nominated partnership. Generating over £1 million in annual income, the partnership has exceeded all expectations since launching in 2023. To date, it has raised more than £4.5 million, including a significant donation to help create genuinely affordable homes. Beyond fundraising, the partnership has driven meaningful policy change, raised national awareness of homelessness and inspired outstanding employee engagement.
Alongside providing exceptional strategic account management, you'll lead and develop a team of 2, supporting the delivery of the charity's mid-value corporate programme, managing relationships worth £10k-£130k.
Key Responsibilities
Person Specification
What’s on Offer
Salary: c. £40,000 - £47,000
2-3 days pw in London office
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of, or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions. RDS is provided by the UCL Dementia Research Centre (DRC) at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery - where the post is based - and partners, and funded by The National Brain Appeal.
You will contribute to the work of the Rare Dementia Support (RDS) direct support team providing advice via support calls and in-person at the new Rare Dementia Support Centre (RDSC) by supporting people living with atypical, inherited, and young onset dementias, their carers, their families, and their friends, and professionals and practitioners working to support them. This role includes the opportunity to shape and direct special projects related to the development of new support groups, professional training, or patient and public involvement/engagement (PPI/E), in line with the activities of RDS and the wider Dementia Research Centre. The post is not a research post, and would be suited to persons with an experienced background gained by working as Dementia Advisers within charity organisations.
The post is available immediately and funded by a donation from The National Brain Appeal until 31 March 2028 in the first instance.
The post is offered part-time at 21.9 hours per week (0.6 Full Time Equivalent). This role is eligible for hybrid working with a minimum of 67% of time on site.
If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).
Application deadline: 23:59, Thursday, 20 August 2026.
For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-10620. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.
You will have an Honours degree (or equivalent) in a relevant health-related discipline and experience delivering pre-, peri-, and post-diagnostic rare dementia support. Extensive and expert knowledge of atypical, inherited, and young onset dementias, and up to date knowledge of the range of support available to people living with rare dementia and their families, and relevant aspects of the health and social care systems in the UK is essential.
A demonstratable understanding of, and ability to, manage the needs of patients with degenerative conditions, including the use of specific support skills and strategies as appropriate is also a requirement. You will also have excellent interpersonal, organisational, and communication skills, with the ability to communicate highly sensitive information to cognitively impaired and/or psychologically vulnerable people and their carers, who may have significant barriers to understanding or acceptance.
Starting salary offered at UCL Grade 7 in the range £26,388.60 - £31,551.60 (i.e., 60% of £43,981 - £52,586) per annum, inclusive of London Allowance.
As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
Are you passionate about designing fair, valid and engaging assessments that make a real difference to learners?
Do you have experience working within an Awarding Organisation and a strong understanding of assessment design principles?
TPP Recruitment is supporting a growing awarding organisation to recruit an Assessment Developer (Design). This is a newly created role within an expanding product and development team, offering the opportunity to play a key role in shaping assessments, particularly within apprenticeship and end-point assessment programmes. The role is fully remote and offers excellent benefits, professional development opportunities and the chance to contribute to meaningful qualifications that support learner success.
Salary: £27,960 - £33,140 per annum, depending on experience
Employment type: Permanent
Working arrangements: Fully remote
Working pattern: Full-time, 35 hours per week
Other benefits:
About the Organisation
This established awarding organisation designs and delivers qualifications that support learners, educators and employers across a range of sectors. Following continued growth and investment in its development function, the organisation is expanding its team and creating new opportunities for assessment professionals who are passionate about quality, innovation and learner-centred design.
About the Role
As an Assessment Developer (Design), you will be responsible for designing, developing and maintaining high-quality assessments that meet regulatory requirements and accurately measure qualification outcomes. Initially, a significant focus will be on apprenticeship and end-point assessment design.
Working closely with subject matter experts, assessment specialists and internal stakeholders, you will develop assessment strategies, create assessment materials and support the continuous improvement of assessment products.
Key Responsibilities
Skills / Experience Required
To Apply
Interview Process
The selection process will consist of:
Interviews are expected to take place during August and early September 2026.
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Fundraising & Partnerships Manager
We are seeking a passionate and proactive fundraising professional to drive income growth, secure strategic partnerships and support a charity making a real difference in local communities.
Salary: £36,000-£41,000 per annum DOE
Location: Sussex / Hybrid
Hours: 30 or 37 hours per week. Applications for a 4-day week or compressed hours will be considered.
Closing Date: Rolling recruitment. Applications will be reviewed as received and the organisation reserves the right to close the vacancy early.
About the Role
This is an exciting opportunity for an experienced fundraiser to lead and develop income generation activities across a range of fundraising streams. With a particular focus on corporate partnerships, you will play a key role in increasing sustainable income and building meaningful relationships with supporters, businesses and community stakeholders.
Working closely with senior colleagues, you will help shape and deliver fundraising plans, identify new opportunities for growth and develop partnerships that create long-term value for both the charity and its supporters.
Key responsibilities include:
About You
You will be a motivated and relationship-focused fundraising professional with experience of generating income and creating successful partnerships. You will be confident communicating with a wide range of stakeholders and skilled at identifying opportunities that deliver tangible results.
You will ideally have:
About the Organisation
Our client is a well-established charity committed to improving lives and supporting people facing significant challenges within their communities. Through a range of specialist services and initiatives, the organisation works to create lasting positive change and deliver meaningful outcomes for those who need support most.
The organisation is committed to equality, diversity and inclusion and offers a supportive working environment where employees are encouraged to contribute ideas, collaborate and develop their careers.
Other roles you may have experience of could include: Fundraising Manager, Corporate Partnerships Manager, Partnerships Manager, Business Development Manager, Corporate Fundraiser, Community Fundraising Manager, Philanthropy Manager, Income Generation Manager, Charity Partnerships Manager, Development Manager, Relationship Manager, Sponsorship Manager, Corporate Relations Manager, Strategic Partnerships Manager or External Relations Manager.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
We're looking for a compassionate and resilient Specialist Support Worker to join our Mental Health Service located in Southwark. No personal care or experience required, just the right values.
£31,993.56 per annum, working 40 hours per week.
Our benefits include:
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The successful applicant will have experience working closely with a range of services to support individuals to address and/or recover from their dependence on drugs and or alcohol. Or have expertise in supporting customers with complex mental health needs, including dual diagnosis, forensic histories, and personality disorders.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
What you'll bring:
Essential:
Desirable:
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Remote (Surrey and surrounding areas) | 18 – 24 hours
£27,500 pro rata | Flexible working | Real impact
Are you kind, caring and professional – the sort of person who listens deeply, holds space for others, and wants to make a real difference?
At Jigsaw South East, we support children and young people who are facing or coping with the death of a loved one. We’re looking for a compassionate and confident Grief Support Worker to join our small, dedicated team.
In this role, you’ll:
This isn’t just a job, it’s a chance to walk alongside people at one of the hardest points in their lives and offer light, steadiness and support.
We’re looking for someone who brings:
We offer:
If you believe in the power of kindness and want to help children feel seen, safe and supported, we’d love to hear from you.
View our recruitment pack for more information including a full job description and person specification:
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Service in Camden.
Sounds great, what will I be doing?
As an Employment Specialist, you will manage a caseload of up to twenty clients, applying the eight principles of Individual Placement and Support (IPS) to help individuals secure and sustain competitive employment. You will work closely with clinical teams, participating in case discussions and supervision while contributing to a multidisciplinary approach to client support. Responsibilities include developing employer relationships, identifying suitable job opportunities, supporting clients throughout their employment journey, and providing advice on benefits. You will monitor performance against key targets, maintain accurate records, ensure compliance with NHS and organisational procedures, provide ongoing in-work support, and actively engage in professional development, training, and service improvement activities.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience of managing a caseload and applying the eight principles of Individual Placement and Support (IPS) to help individuals secure and sustain employment. You will possess strong employer engagement and job development skills, with the ability to source suitable opportunities and build effective employer networks. A collaborative approach, working alongside clinical teams, external partners, and employers, will enable you to support integrated employment and mental health outcomes. You will demonstrate excellent organisational and administrative abilities, including KPI monitoring, record management, and compliance with procedures. With a client-centred mindset, you will provide ongoing support to clients and employers, alongside strong communication, relationship-building, time management, adaptability, professional resilience, and a commitment to continuous learning and development.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
We’re looking for a proactive and technically minded IT Administrator to join our small but mighty IT team. In this varied and hands-on role, you’ll play a vital part in keeping The Charity’s systems, devices, and digital infrastructure running smoothly — so that everyone across the organisation can do their best work in support of our mission. The role is 4 days in the office, with Friday working from home. Please note that our office is currently based in Fleet; however, we will be relocating to Woking from 2027. Candidates should be comfortable with this future change in location.
Working closely with the IT Manager you’ll be the first point of contact for in-office IT support requests, managing and resolving tickets efficiently, maintaining our hardware and asset register, keeping documentation up-to-date, and assisting with the onboarding and offboarding of staff and volunteers.
You’ll also collaborate with our external IT Services provider to ensure that requests are being progressed and with the wider internal teams on a broad range of projects — from maintaining our Microsoft 365 environment to scoping new digital solutions that help The Charity operate at its best. If you’re passionate about IT and want your work to make a real difference, this could be the perfect next step in your career.
WHO WE'RE LOOKING FOR:
You’re a confident and curious IT professional who thrives in a busy, fast-paced environment. Organised and solutions-focused, you’re comfortable balancing day-to-day support requests with longer-term project work. You’ll bring strong communication skills, a collaborative spirit, and a genuine desire to help people — making sure everyone at The Charity has the tools and technology they need to deliver life-changing work.
KEY ACCOUNTABILITITES:
Serve as a key point of contact for IT support, triaging and resolving helpdesk tickets through our ticketing system in a timely and effective manner
Work closely with the IT Manager to deliver IT services across the organisation, supporting strategic priorities and day-to-day operations
Participate in daily IT team Scrums to share updates, discuss solutions and coordinate workload
Manage the onboarding and offboarding of IT systems and accounts for staff, volunteers and contractors, ensuring a smooth and efficient experience
Maintain and update the Asset Register, ensuring accurate records of all hardware and software
Provision, configure and maintain The Charity’s hardware, including laptops, peripherals and mobile devices
Administer and support our Microsoft 365 environment, including user accounts, licences and core applications
Collaborate with our external IT Services provider to resolve escalated issues and deliver improvements
Contribute to IT projects across the organisation, from initial scoping through to implementation
Produce clear system documentation, project briefs and progress reports
Provide IT guidance and training to staff at all levels, promoting confident and effective use of our tools and systems
Take an active role in IT training delivery - designing, scheduling and running sessions (both group and one-to-one) and proactively identifying skills gaps across the business
Identify opportunities to improve IT processes, systems and the overall user experience across The Charity
Support, monitor and maintain the office infrastructure, including firewalls, switches, access points, and Wi-Fi / network security
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The client requests no contact from agencies or media sales.