Communications And Membership Manager Jobs
Hello, thank you for considering a Team Leader role with Redthread.
About us
We are a team of compassionate, collaborative and courageous professionals. Every day, we challenge ourselves to keep learning, adapting and innovating, supporting vulnerable children and young people wherever they need us. Our vision is a society where all children and young people live healthy, safe and happy lives. We’ll never stop until this is a reality. Please visit our Redthread website and learn more about our approach and the services we provide.
Sound good? Before making an application, please ensure that you've read through this job pack, including the important information on the final page on how to apply. For more about our recruitment process, benefits and our commitment to safeguarding, equity, diversity, and inclusion please check out our guidance for applicants on our website here.
About the role
Post Title: Team Leader
Hours: 37.5 hours per week, with regular evening and weekend shifts required. Shifts will be scheduled to ensure team cover from 7:30 am to 9:00 pm daily.
Location: Onsite, University College London Hospital (UCLH), London. With regular travel to other Redthread sites and offices when required.
Salary: £38,424.00 per annum + benefits
Contract type: Permanent
DBS Level: Enhanced with barring
Work area: Services
Responsible to: Programme Manager
Purpose of the post
● Support the Programme Manager to oversee effective and consistent delivery, performance, and quality assurance across the health settings, working with the Director of Services and other leaders to enhance and develop the offer. Including through involving young people in service design and development aligned to the Redthread Youth Participation Strategy.
● Lead Redthread teams delivering services, ensuring that Redthread’s models of intervention are delivered consistently and appropriately to all young people accessing the services.
● Build and maintain strong working relationships with a broad range of partners and agencies, including clinical teams, hospital staff, Redthread’s stakeholders, project partners, and voluntary and statutory agencies working with young people.
● Be part of the team at Redthread, contributing to the development of our programmes and assisting with other projects and activities as required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working closely with our existing Head of Services, you will have joint responsibility for the operational management of Services across our organisation. Key tasks and responsibilities will include:
- Line managing our Service Managers.
- Liaising with and reporting to commissioners.
- Monitoring service efficacy.
- Ensuring all services have written policies and processes in place.
- Supporting the senior management team with the development of new services.
- Acting as a Designated Safeguarding Lead.
- Mobilising new services.
You are required to maintain regular contact with partner agencies, commissioners and funders, negotiating on behalf of the charity, and building strong and positive relationships with others.
This role can be based in either Wiltshire or Devon, requiring travel across the South-West and a willingness to attend meetings in all our offices on occasion.
MAIN RESPONSIBILITIES
SERVICE DELIVERY MANAGEMENT TEAM
- Be an active member of the Service Delivery Management Team.
- Contribute to the development services across FearFree.
- Ensure FearFree complies with all legal requirements; advise the CEO when a breach is likely or has occurred.
- Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
- Provide cover for your counterpart Head of Services (primary responsibility for safety and support services).
- Act as a Designated Safeguarding Lead for FearFree.
- Support senior colleagues – including the Head of Communications, Head of Fundraising, and Head of Finance – to ensure excellent services and a joined-up approach.
MANAGEMENT ROLE
- Attend management team meetings.
- Mobilise new services.
- Take a leading role in the writing and development of tenders and bids for new services.
- Working within the agreed policies, principles & codes of practice of FearFree, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
- Work with relevant senior managers to advise on formulating, updating & monitoring relevant FearFree policies & procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
- Manage change in accordance with change control procedures.
- Liaise and network with other agencies, statutory, voluntary, & private as appropriate.
- Oversee the quarterly and annual reviews for Commissioners.
- Develop and manage own workload having the ability to work independently, using own initiative.
- Attend relevant local, regional and national groups, forums and meetings as appropriate.
- Contribute to the development of new projects as required.
- Manage other tasks appropriate.
- Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearFree policies.
SUPERVISORY ROLE
- Ensure the provision of line management, support and supervision for Service staff.
- Respond to complaints escalated from the projects.
- Develop and oversee project/service plans.
- Monitor compliance with procedures at project level.
- Chair project/service management meetings.
- Ensure project reports and returns are completed on time.
- Provide advice, information, training and support to staff related to organisation policies and procedures as required.
- Arrange training courses or identify training opportunities to ensure staff & volunteers have access to specific knowledge related to relevant issues for service delivery.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK. It is a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £10.5m.
We are looking for an Academic Representation and Communities Coordinator who will help us develop and motivate 1000’s of volunteers in their role as Student Academic Leaders at a global top 10 university.
We’re looking a candidate who is passionate about developing an empowered community of leaders who are ready to represent their fellow students to bring about change at UCL.
We are on a journey to be one of the best students’ unions in the UK and the world and we want you to join us on that mission.
The role is a full-time and permanent contract.
Job description
The post holder will train, onboard and develop developing 1000’s of volunteers in their role as Academic Representatives. The role will provide support for our Academic Reps, to ensure they are empowered to bring about change at UCL that improves the lives of students. You’ll help our volunteers recognise the transferable skills they’ve gained, continue their leadership journeys and enhance their career prospects. The role holder will liaise with our Departmental Societies Team in the creation of ‘Departmental Hubs’ within the University which have a focus on representation, community building and community volunteering.
Knowledge and experience you can bring to the role:
- Previous experience of developing volunteers and delivering training.
- Experience of event management and communications.
- Knowledge and understanding of membership led organisations.
- Awareness of current issues and themes in Higher Education and Students’ Unions.
Skills you can bring to the role:
- Enthusiasm and a can do, problem solving attitude.
- Excellent communication skills (verbal and written) with the ability to present information clearly to a variety of audiences.
- Ability to engage with others in an approachable and inclusive manner.
How to apply
Please click Apply to be taken to our application form on our website.
Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying.
Interviews will take place on Monday 16 September, 2024.
The client requests no contact from agencies or media sales.
Place of work: We welcome applications from candidates based anywhere in England & Wales. Travel to our London office will be required every 4-6 weeks for which travel expenses will be reimbursed in line with our expense policy.
Salary: £48,000 pro rata annum (£28,800 for 0.6FTE) (plus London Weighting of £2,271 pro rata if applicable)
Working hours: Part-time 22.5 hours per week (can be over three days, or split over five; other flexible working patterns considered including flexibility during school holidays for the right candidate)
Application deadline: 15th August 2024
Interviews: 2nd October 2024
About the opportunity
The Head of School Marketing will lead and deliver comprehensive, cross-organisational marketing initiatives that result in an increase in the number of schools partnering with Action Tutoring. This role will define, deliver and adapt marketing strategies that effectively communicate the charity's value proposition to schools, leading to increased interest and sales. The role will oversee all marketing activities to schools; lead and support school market research and analysis; utilise analytics to measure campaign effectiveness and will be accountable for both school marketing and the initial stages of the school sales funnel (converting qualified leads into booked sales calls with our programme department).
Key responsibilities
- Strategic direction - set, adjust and operationalise a comprehensive cross-organisational school marketing strategy.
- Lead qualification - develop and implement effective lead qualification processes to ensure that generated leads are nurtured and converted into opportunities that move down the funnel.
- Conversion strategies create and execute strategies that not only attract leads, but enhance conversion rates.
- Campaign management – Work alongside the Marketing Manager, their team, colleagues across the wider Marketing and Communications department and whole organisation to plan, implement, and oversee school marketing campaigns across various channels.
- Market Research and Analysis - Conduct regular market research to identify trends and opportunities, understand the competitive landscapes and analyse data to inform school marketing strategies and optimise campaign performance.
Person specification
Essential qualifications and experience criteria:
- Significant experience shaping and implementing comprehensive marketing strategies to engage a range of audiences, with experience in B2B marketing ideally with schools.
- Proficiency in lead generation and demand generation techniques and technical skills to engage a range of audiences.
- Experience designing and delivering campaigns that drive conversion of leads into sales opportunities (e.g. booking of a sales call).
- Able to work across multiple teams and departments working entrepreneurially, managing projects, ensuring the timely generation of content and delivery of messages to achieve maximum impact.
- Able to collaborate and influence others to support you and your team in growing sales pipelines by attracting customers through the top of the funnel.
- Enthusiasm for and experience of using data and evidence to inform and improve processes and ways of working.
- Right to work in the UK.
Please see the job description to see more responsibilities and requirements of the role.
How to apply: Please submit a completed application form.
In the form you will be asked to reflect on the statements below:
1) Briefly describe a previous campaign that you designed and delivered which drove the conversion of leads into sales opportunities (or equivalent objectives). What were the results of this campaign?
2) Please share the experience you have had managing projects across multiple teams, explain how you met objectives and ensured the project team balanced any additional priorities.
3) Summarise what school-specific experience you have, or how you would seek to develop this knowledge?
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Obesity Federation (WOF) is a worldwide federation with over 100 members and takes a holistic view of obesity from cause and preventation to treatment. WOF is a lead partner to global agencies on obesity, including WHO, and a member of the Global Obesity Coalition.
The position will provide stratagic and operational oversight to WOF programs and overall workplan, working alongside colleagues leading on advocacy/convening, training/capacity building. data and evidence, and finance and communications.The position will help shape and provide operational alignment across and deliver on the new three year workplan.
The position is part of the senior leadership and will have 2 direct reports and operate on a matrix structure.
Desire skills - advance degree in public health, medicine, epidemiology or equivalent experience in the same field, 8 years work experience in global health, project management including workplans, proposal writing, effective communication across sector and cultures, and with both external and internal stakeholders.
Excellent spoken communications and interpersonal skills, right to work in the UK and able to travel internationally.
Desireable skills - understanding of heath systems global health and development, and health education, with experience in noncommunicable disease and / or risk factors, nutrition, organisation management and strategy skills, Additional languages.
First interview 19th September
Second interview with a presentation 25th September
The client requests no contact from agencies or media sales.
Fundraising and Supporter Relations Officer
We are seeking a self-motivated and detail-orientated individual to oversee the effective running of the supporter relations programme and support the growth of fundraising from individual donors.
This is a hybrid, flexible working role.
Position: Fundraising and Supporter Relations Officer
Location: London/Hybrid (office days are 1 day per week on Tuesdays)
Hours: Part-time (0.7 FTE), permanent with flexible working available
Salary: £30,000 to £34,000 per annum [up to £24,500 pro rata]
Contract: Permanent
Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee
Closing Date: 15 September 2024
Interviews: 19 September 2024 (1st round online) and 26 September 2024 (2nd round in London)
The Role
In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with the Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation.
About You
With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors
If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.
In Return…
Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!
It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.
About the Organisation
Join a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. It stimulates debate about the place of religion in society, challenging and changing ideas through research, commentary and events.
You may also have experience in areas such as Fundraising, Fundraiser, Supporter Experience, Supporter Care, Individual Giving, Fundraising Officer, Fundraiser, Supporter Experience Officer, Supporter Care Officer, Individual Giving Officer, Individual Giving Fundraiser, Philanthropy, Fundraising Executive.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Who are we looking for to join #TeamGMYN?
We are looking for a skilled and enthusiastic Programme Coordinator to lead our programme for cared for young people aged 10-16 in Bury and Oldham. The programme funded by Children in Need is now in its eleventh year and has provided much needed support for cared for young people.
The programme will engage cared for young people in a variety of weekly enrichment activities, one-to-one support and holiday provision. It will help individuals to build new friendships, develop aspirations and gain access to a supportive worker who they can approach for advice and guidance.
In this role you will need to be confident in inspiring and engaging cared for young people and be able to develop positive partnerships with various stakeholders.
We are looking for a Programme Coordinator that can be a flexible and committed team player. In return you will have the chance to have creative ownership of this programme, bringing your own skills and ideas to make it an amazing experience for young people to be involved in.
The main activities delivered through this programme include:
- Life skills workshops such as cooking, budgeting, leading healthy lifestyles workshops.
- One-to-one support to provide bespoke guidance so YP can overcome barriers and set goals.
- Creative/outdoor activities such as music, cooking, drama, art, sport etc.
- Consultations to ensure that young people have a voice in designing the programme.
- Holiday Clubs so young people have access to support during school holidays.
A key part of the role will be promoting the programme to stakeholders and working to recruit young people. The successful candidate will integrate themselves within statutory services to ensure we receive referrals for the programme.
Key responsibilities
- To develop effective relationship with young people who are in care.
- To deliver high quality, fun group work sessions.
- To deliver 1:1 sessions with young people to support development and progression.
- To promote the programme to key stakeholders.
- To develop close working relationships with referral agencies such statutory services, voluntary organisations, and schools.
- To monitor and report on programme outputs and outcomes using GMYN’s programme management database.
- To ensure that all participants and staff are safeguarded and that all activities are delivered safely.
- To effectively project manage the programme, ensuring that all planning, budgeting, recording, and reporting is up to date.
- To ensure that all activities are youth led and youth voice embedded in the programme.
- To conduct administrative tasks related to the role including internal and external communications, programme planning and data inputting.
- To perform any other reasonable duties and responsibilities that contribute to the organisations overall aims and objectives.
- To undertake training and development as agreed with line manager.
For further infomation on the role, the personal specification and GMYN more widely, please download our job pack, available on this page. This provides all the information on how to apply and more details regarding the role.
Thank you for showing an interest in joining GMYN!
You can apply via this webpage or alternatively, you can send an audio application if you prefer. If you send audio, please ensure that the answers are no longer than 2 minutes.
Please ensure you send your cv and answer the application questions. The personal specification is shown in the job pack attached to this page.
While we acknowledge that candidates might use AI to write their applications, we prefer to hear from their authentic selves.
At GMYN, our vision is #YoungPeopleCan, and our goal is that young people are safe, heard, and capable of great things.
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The client requests no contact from agencies or media sales.
Carers Services Worker – Money and More Project Lead
Fixed term to March 2026 (in the first instance)
Salary: £26,421
Hours: 35 hours per week, usually 9am – 4.30pm with flexibility
Holidays: 27 days plus public holidays and length of service days
Pension: 7.5%
Great learning, development and training opportunities
ü Could you lead our Money and More service to help unpaid Carers with caring costs and financial issues?
ü Do you want to make a difference to Carers and their families struggling with poverty and growing costs?
ü Have you an interest or experience with benefits advice, debt advice, energy efficiency and concessions and savings for families?
ü Are you enthusiastic, self-motivated, highly organised with excellent communication skills?
ü Would you relish working for a well respected local charity in the City of Manchester who holds the Trusted Charity Quality Mark?
ü Can you be an effective Ambassador for a great Carers organisation with a supportive and encouraging small team?
We can offer you a fantastic learning experience to develop your skills and competencies in new areas. We offer a competitive salary with a good pension, 27 days annual leave (plus bank holidays) and flexible working conditions. You will be mainly based in our Centre in a sustainable mill in Ancoats within a great community of Changemakers. You will work to deliver outreach across a range of venues in Manchester as required. This post is part of a programme funded from the Gas Distribution Networks’ Vulnerability and Carbon Monoxide Allowance (VCMA), via Carers Trust.
Closing date for applications: 12 noon on Thursday 12th September 2024, however, we may close applications before this deadline if we receive a large volume, so you are advised to apply early.
If you think this is the role for you we would love to hear from you!
Interview date: Thursday 26th September 2024
To download an application pack please go to: Work With Us - Manchester Carers Centre
Manchester Carers Centre is committed to achieving equality, inclusion and diversity in employment.
We identify, respect, support and provide services to unpaid Carers, so that no Carer feels alone or unsupported.
The Green Estate is a community interest company whose purpose is to grow green and resilient urban places for people and nature to thrive. We are one of the first 15 organisations who the King selected for the prestigious King’s Award for Enterprise in Sustainable Development. Our 2030 goal is to become a national urban resilience demonstrator.
This is a new and pivotal leadership role at The Green Estate at an exciting time of change. With a new CEO, Leadership Team, Board and Strategy in place we are seeking an experienced professional fundraiser to develop and deliver our first fundraising and investment strategy to help us achieve our mission and 2030 goal!
This will involve delivering ambitious fundraising targets from a range of sources including grants, donations, corporate and philanthropic fundraising and investment. The postholder will need to ‘hold the pen’ and produce high quality funding applications and investment proposals.
The postholder will provide leadership and business development support for expert and talented service managers and work with the rest of the Leadership team to grow the income, impact and influence of The Green Estate.
The postholder will need to be commercially minded, have an excellent track record and expertise in fundraising from multiple sources and have a commitment to our mission and values.
This role will require significant fundraising experience across multiple income streams, combined with leadership qualities and a track record of delivering ambitious fundraising targets and business growth.
In return we can offer you a friendly and supportive working environment within a unique and diverse organisation. We are a growing business with a professional and focused team who are highly supportive of ongoing training and development.
The standard working hours for The Green Estate CIC is 08:00 – 16:00 fully on site but there are opportunities for flexible and hybrid working arrangements. This role cannot be fully remote, due to the requirement to support on-site activities and meet with stakeholders.
Closing date: 12.00pm Friday 20th September 2024
Interviews will take place week commencing 30th September 2024
An information pack has been prepared providing further details about our organisation, its vision for the future and the full job description and person specification for the role. This is available on our website.
To apply please complete the application form on our website and send it to our recruitment account.
You can also use these contact details to request a confidential conversation with the Head of People Services about the organisation and the role.
We reserve the right to close this vacancy early, should we meet suitably qualified candidates. Please do not delay in applying.
Our mission is to grow green and resilient urban places where people and nature can thrive.
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The client requests no contact from agencies or media sales.
Scope is a disability equality charity in the United Kingdom. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
Join us in making a real difference!
With the recent UK election ushering in a period of political change, now is a crucial time for helping us ensure our vision for an Equal Future for disabled people in the UK.
Scope is at the forefront of shaping the new government’s agenda in disability employment, and with a series of commitments to big ambitions in this area, we have a unique opportunity to influence policy.
Join us and help ensure the next decade is defined by real progress so all disabled people who want to can move into, stay in, and progress in work.
Permanent, 35 hours per week
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from home some or most of the time.
The role
If you want to help us end the Disability Employment Gap, Lead Policy Adviser (Employment) is the role for you. You’ll help us turn the evidence we have into robust policy recommendations.
We’re looking for someone who will:
- Use their detailed knowledge of policy influencing to come up with creative and effective ways to ensure that the next Government prioritises these issues.
- Throughout it all, ensure disabled people’s experiences are included and their voices amplified.
- Pass a basic DBS check.
For more information about the role’s responsibilities, and the skills and experience required please use the link to job description above.
About you
We are looking for someone experienced in securing policy change.
You will:
- Have good understanding of how Whitehall and Westminster work, and you’ll know how to create change.
- Know how government policy is made, influenced and the role research plays in the process.
- Ideally have experience of working in a large organisation, and you will understand the need for a collaborative approach that works for different audiences.
- Be passionate about disability equality and understand the challenges disabled people face.
- Have experience of working with people from marginalised backgrounds would be another advantage.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!
Position: Case Handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: £32,708 to £38,015 per annum pro rata
Contract: Permanent
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
Closing Date: 16 September at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.
About the Organisation
Our vision is that students are always treated fairly and it works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This is a part-time position offering flexible hours (21 hours per week) to attract the best candidate. Reporting directly to the Board of Trustees, you will provide strategic and operational leadership to our dedicated team. Your key responsibilities will include:
- Deliver our Strategic plan: Collaborate with the Board and staff to implement our compelling strategic vision for the project, ensuring alignment with our vision, mission and operational objectives.
- Financial Sustainability: Spearhead fundraising initiatives, secure diverse funding streams, and manage budgets effectively to ensure the charity’s long-term financial health. This will include a strong focus on grants, bid writing and cultivating relationships with funding partners.
- Operational Excellence: Oversee the effective delivery of all programmes and projects, ensuring high-quality standards and compliance with relevant statutory requirements, policies and procedures.
- Team Leadership: Foster a positive and supportive work environment that empowers staff, promotes professional development, and encourages creativity and innovation.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, community partners, parents, families, funders, and the public, effectively communicating the charity’s impact.
About You:
The ideal candidate will possess a unique blend of leadership skills, experience, and a genuine commitment to our mission. Essential criteria include:
- Proven Leadership: Minimum 2 years of experience in a senior leadership role, ideally within the charity sector, demonstrating successful organisational management, strategic planning, board and team leadership.
- Financial Acumen: Extensive experience in financial planning, budgeting, bid writing and securing funding for charitable organisations, with a proven track record in results and diversifying income streams.
- Collaborative Approach: Exceptional interpersonal and communication skills, with a demonstrated ability to build strong relationships, inspire teams, and work effectively with diverse stakeholders.
- Passion for Impact: A deep understanding of the challenges facing vulnerable young people and families, coupled with a genuine desire to make a tangible difference in their lives.
Relevant Qualification: A degree-level qualification (or equivalent) in a business/management related subject or a relevant professional qualification
To engage vulnerable and isolated young people and their families helping them build their confidence, identify new skills and build resilience
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Job in a Sentence
You will help grow applications to our award winning Leaders Plus Fellowship for working parents through excellent sales funnel management and marketing.
Job Purpose
Do you want to play a part in helping leaders with young children achieve their career aspirations without sacrificing everything? Are you an excellent comms all-rounder who enjoys working in a target-driven environment, knows about sales funnels and can produce solid content that is useful to the audience? Are you highly organised and enjoy getting stuff done in a dynamic hands-on role? If ‘Yes’, then you could be our next Digital Marketing Coordinator.
Reporting directly to the CEO and Founder, the purpose of your role as Digital Marketing Coordinator is to increase applications to our Leaders Plus Fellowship and ensure employers approach us to work with us.
Apply:Cover letter (max 1 page) and CV (max 2 pages), outlining how you fulfil the key requirements of the role and answering the following two questions:
- What attracted you to apply for this role?
- What top 5 successes do you bring where you could apply the learning to this role?
Please include with your application:
- An example of a piece of writing you have produced for the web and an example of a social media post you have worked on across any platform as well as any bonus skills (e.g. technical applications that you are proficient in or experience in video editing)
Closing date: 17th September midnight
Interviews: 26th September
Ideal start: 15th November
Questions: Please refer to the listing on our website for contact details should you have any questions about this role.
We welcome applications to this Digital Marketing Coordinator role from all interested candidates regardless of gender, race, sexual orientation, disability, or family circumstances. We particularly welcome applications from colleagues currently underrepresented in our team including those who identify as from a minority group.
Key Responsibilities
Things you will lead on as Digital Marketing Coordinator include:
- Marketing to parents
- You write newsletters and emails for our audience of parents that are useful to them and also promote the Fellowship Programmes.
- You will manage our sales funnel and take responsibility for example for application pack downloads.
- You will edit and coordinate content creation.
- Employer marketing
- Including creating marketing materials that show the benefit of our work to employers and managing an email list for employers including data reporting of this.
- Responsive team support on all things comms: for example when our partnerships development team needs some copy for a mailout, you provide this.
- Website management: you manage our website to generate incoming enquiries from both employers and parents.
- Overseeing our social media and podcast
- You will also line-manage our Digital Marketing Executive
We Would Love to Meet:
(Please do apply even if you don‘t fulfil all criteria – some of our strongest applications in the past have been from surprise candidates!)
- You are highly organised and self-motivated, able to prioritise and juggle a varied and fast-paced workload. We know that when we ask you to do something, you get it done quickly or communicate proactively if priorities need to shift!
- You are extremely results oriented and keep your focus on how many people apply to the programme (which is critical to how many people we can help get to senior leadership). You always ensure that you spend your time on tasks that get employers to work with us or get individuals to apply.
- You are able to learn what employers and working parents want. We know that your content responds to the questions they are asking themselves.
- You take initiative and seize opportunities to achieve team goals. We know that when you are clear on our team goals, you will help us achieve those without us telling you every detail of what you need to do.
- You write good emails and can write solid content. We can tell you loosely what we want to communicate and you’ll write something which is clear and focused on the needs of the audience, with SEO at the forefront of the final text.
- You bring solid administration and coordination skills to the comms work and are organised. Because you own your work, we can let you get on with the job and you’ll remind us what needs to get done - we don’t need to follow up with you!
- You thrive in a dynamic environment and enjoy juggling things on multiple fronts. We know you are in control of your workload and will get things done, or otherwise let us know if we need to drop or change things.
- With a flexible and ‘can do’ approach. Things change quickly here and you aren’t fazed by that!
- You are good at managing upwards and work with a remote team. You tell us what you need from us and remind us when we forget!
- You are a team player committed to working collaboratively to achieve results. We are all working for the same thing and we will shift what we do if necessary to support the team goal. You’ll ask for help if needed and offer that help, too.
- You are excited to work in a small organisation and an entrepreneurial culture, willing to learn and get involved in activity outside of role remit when required.
General Leaders Plus Core Competencies:
- Courage
- Integrity
- Results orientation
- Inclusion
- Activating leadership in others
- Resourcefulness
- Continuous learning
- Resilience
- Planning and organising
- Alignment with the Leaders Plus principles
Why work for us
- Inspiring Team: Be part of a dedicated team making a real difference for working parents and promoting gender equality in senior leadership.
- Flexible Working: Experience best-in-class flexible working arrangements to help you balance your professional and personal life effectively.
- Quick Decision-Making: Work in a small, agile organisation where we make impactful decisions swiftly.
- Holidays: Enjoy 5 weeks of holiday each year plus bank holidays pro rata.
- Excellent Pension Contribution: Benefit from a 6% employer pension contribution.
- Professional Development: Receive a £500 contribution annually towards your professional development, helping you grow and advance in your career.
- Company benefits with Pirkx: including 24/7 GP booking helpline, 24/7 dedicated telephone counselling service, discounted gym memberships and virtual gym classes for all abilities, virtual and physical physio, mental health resilience training, courses for a lifelong learning, guidance on financial wellness, discounts on big brand shopping, cinema tickets, holidays, plus loads more.
- Dynamic and Entrepreneurial Culture: Thrive in an environment that encourages innovation, learning, and getting involved in various activities outside your role.
Please note due to the high volume of applications, we do not have the capacity to respond to every submission and only candidates selected for further consideration will be contacted. If you do not hear from us following the closing date, please assume you weren't successful on this ocasion. Thank you.
As part of the application, we'd love to know:
- What attracted you to apply for this role?
- What top 5 successes do you bring where you could apply the learning to this role?
Please include with your application:
- An example of a piece of writing you have produced for the web and an example of a social media post you have worked on across any platform as well as any bonus skills (e.g. technical applications that you are proficient in or experience in video editing)
We are excited to read your application, thank you for your interest!
The client requests no contact from agencies or media sales.
Abortion Support Network is a largely volunteer-run charity that helps people living in European countries with bad abortion laws and provision access safe abortions in clinics abroad. ASN provides practical information, support, funding, travel and accommodation.
We are looking to recruit a new Managing Director to lead the team. ASN began as a group of activists and a mobile phone, and spent its early years running on passion. While remaining true to it’s radical roots, ASN are navigating the realities of building a sustainable organisation which offers the best possible experience for our clients, staff, volunteers and supporters. To do this, we need a strategic thinker who has experience leading a team and works pragmatically to get things done.
Reporting to the Board of Trustees, you will have complete oversight of ASN, from service delivery to IT system procurement. We don’t expect anyone to be an expert on every part of ASN’s work, but we’re looking for someone with robust relevant experience who is willing to learn from our incredible team.
Please see the Hiring pack for a detailed list of experience and values that we are looking for in our new Managing Director.
Abortion Support Network is committed to building a workplace that is feminist, anti-racist and inclusive of LGBTQ+ people, disabled people, and those who have experienced other forms of exclusion or marginalisation. We are looking for a Managing Director who can be a part of this work. We are keen to work with candidates to make our recruitment process as accessible and comfortable as possible.
Closing Date: 9th September, 9am
*We are aware that parts of our interviewing period coincide with Rosh Hashanah. If you need an alternative interview date for this reason, please let us know at the point of shortlisting and we will be happy to accommodate.
The client requests no contact from agencies or media sales.
FACE TO FACE OPERATIONAL SUPPORT
Salary: £25,000 - £28,000 per annum
Department: Marketing, Fundraising and Engagement
Reports to: Senior Operations Manager
Location: Stratford w/ high-flex (1 - 2 days per week in the office)
Hours: 35 hours per week (we are open to Compressed Hours)
Contract type: 12 month fixed-term contract
Closing date: Sunday 8 September 2024, 23:55*
* Please note that we'll be reviewing applicants on an ongoing basis and may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
We have an exciting opportunity for you to join us as a Face to Face Operational Support. We need you to support our in-house Face to Face Fundraising team and play a key role by booking fundraising venues, delivering in depth reporting and offering day-to-day operational support to enable the team to operate efficiently and compliantly to hit targets.
What will I be doing?
Supporting the in-house face to face fundraising operation with a wide range of tasks
Playing a pivotal role in co-ordinating the expansion of the campaign whilst offering ongoing support to ensure quality Face to Face fundraising experience is delivered
Negotiating, sourcing and booking operational sites such as space within shopping centres, trains stations etc, for our Face to Face fundraising teams for the duration of the campaign
Reporting on the performance and finances of the project to key stakeholders throughout the organisation
Researching opportunities for new venues with an 'out of the box' approach
Key communication and management of private site team deployment schedules
Purchasing, distributing, tracking and managing all equipment and materials needed for private sites operation
Managing aspects of reporting and quality assurance feedback on the Face to Face fundraising teams
Managing any accommodation and transport costs (including fuel allowances), ensuring budget and efficiency controls are in place
Continuously looking at process improvements to the operation, and making recommendations for how we can improve productivity.
What skills will I need?
Excellent organisational skills
Confident communication skills, able to develop long-term relationships with internal and external stakeholders
Experience of data reporting and exporting
Previous experience of budget management and cost negotiation
Influencing and negotiating skills
Managing the day-to-day relationships and delivery through our 3rd party suppliers
Excellent Microsoft Office skills
Decision-making: able to prioritise work effectively and manage multiple work-streams with guidance from team members.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.