Communications And Marketing Manager Jobs

We are working with an awesome charity who are looking for a passionate Corporate Partnerships Manager - account management - to join their team for an initial 9 month contract. 

Key Responsibilities:

• Manage high value existing and new business partnerships in order to deliver on partnership objectives and maximise income, support and awareness for the charity
• Support new business development and develop regional small business in line with objectives.
• Implement national, regional, and local corporate partnership initiatives.
• Develop and deliver innovative approaches to achieving fundraising targets and new opportunities for employee engagement.
• Lead on designated partnerships, projects, and events contributing to the partnership plan.
• Implement and maintain excellent communication procedures with colleagues and key stakeholders to coordinate delivery and raise awareness of partnership objectives and targets.
• Represent  the charity at corporate events as required.
• Administer appropriate income/expenditure procedures, produce monthly reports, and maintain accurate records of fundraising and other activity.

Person Specification

•  Understanding the corporate sector and raising funds and awareness from partnerships
• Appreciation of equalities and diversity and how it affects this position, the organisation and supporters. 
• Experience of working in a demanding and profit driven corporate/business, fundraising, sales or marketing environment.
• Managing profitable client/donor relationships within large and complex organisations/companies
• A proven track record in implementing and managing account plans and delivering financial targets.
• Experience of managing corporate relationships or equivalent.

What’s on offer:

• An initial 9 month contract
• A flexible hybrid or remote working pattern
• A salary of £40,000 is on offer

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We are looking for someone who can think outside the box, embrace new ideas, and work collaboratively to elevate our organisation's brand and messaging. A highly motivated and innovative Brand and Media professional who is passionate about using their skills to drive positive change in the nonprofit sector.

As the Head of Brand, Media and Digital, you will play a pivotal role in shaping our brand, driving engagement, and amplifying our impact. You will lead in developing and executing our communications strategies that resonate with our target audiences and elevate our position within the non-profit making sector.

VANS, a dynamic local independent charity, has been a champion of the non-profit making sector for over 25 years. This year we’ve fine-tuned our mission to better serve our community, ensuring we’re making the biggest possible impact. We are ready to get our message across more clearly to our sector, our key stakeholders and our funders and this role will be critical to us achieving our objectives. 

As we embark on a new chapter, we are looking for someone who can help us to drive this transition.  We're seeking a visionary Head of Brand, Media and Digital to drive our brand and digital strategy to new heights. Someone who is energetic and who is looking for a challenge.  Someone who will work with us to radically improve our communications to benefit the non-profit sector we serve. 

Our mission is to:   

‘To inspire, lead, support, advocate and influence people to take positive action in creating a more connected, inclusive, and thriving community for everyone’.

We know that our work is more crucial than ever, and the heart of what we do is about building strong partnerships—because, together, we can truly make a difference in our community

Our four key objectives guide our efforts:

• Advocacy and leadership: Empowering non-profits to lead and thrive.

• Partnerships and collaboration: Developing and encouraging partnerships and collaborations.

• A dynamic sector: Creating, developing, and strengthening a vibrant non-profit community.

• Volunteering: Growing and nurturing volunteering opportunities.

Want to be part of shaping the future of VANS?   Apply now.  

We're looking to recruit a corporate partnerships fundraiser to provide high quality account management and bring your professional skills to secure new business, using your strong knowledge of the commercial sector.  This is an exciting role in our friendly fundraising team that will manage existing partnerships with companies and enjoy acquiring new ones.

The role is pivotal in delivering our ambitious corporate income stream budget.  You will work closely with your line manager and other members of the fundraising team, and across the Centre, to support organisational goals.

Please refer to the attached job description for further information. If you have any questions or would like to have a confidential discussion regarding the role please contact us.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

At the Cardinal Hume Centre, we believe everyone should have the opportunity to live a full life, but we know that homelessness and poverty can wreck that potential. Too often homelessness at a young age is repeated and compounded in later years.  Our renewed vision is to increase our focus on young people, children and their families. To value every individual, nurture their potential and help people thrive.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and the successful candidate will undertake a basic DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

This role has the opportunity for remote working one day a week.
 

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Employee Assistance Programme

· Training and development opportunities

· Access to Blue Light Card discounts

Regional Manager - Fixed Term Contract - 15 Month Maternity Cover

Location: North West - Home based covering with regular travel to: Cumbria, Lancashire, West Yorkshire, South Yorkshire, Merseyside, Cheshire
Salary: £33,088 per year plus £2,500 car allowance
Hours: 35
Department: Volunteering
Job Type: Full time
Contract Type: Fixed Term Contract

Do you love building relationships and meeting new people? Are you energetic, positive and organised – with a passion for fundraising and community engagement?

This is an exciting opportunity to make a difference by playing a vital role in our work across the North West. This role will be responsible for engaging volunteers and working with partners across the area to raise funds and awareness for RABI.

You will work with our committees to develop their events and embed good practice – as well as identify and test new initiatives to reach and involve new audiences.

To be the RABI lead for volunteering and community engagement across the region to include the researching, developing and supporting local community fundraising across the region.  Working closely with volunteers, county committees and local partners – developing, delivering and evaluating new initiatives to reach new audiences, grow support for RABI and make a difference for the farming community.

Key Responsibilities:

• To increase awareness of the charity within the farming/rural community to enable RABI to reach more people in need of support
• To proactively network and build and maintain strong relationships with a range of local stakeholders such as (corporates) companies, agricultural suppliers, auction marts, colleges and community groups – through presentations, attendance at local events / shows etc.
• To work with other RABI departments to improve relationships with supporters – identifying those with national importance and capturing information / data in CRM
• To develop and embed community fundraising good practice through RABI led events and other local activity
• To encourage, motivate and support existing voluntary county committee and recruit new members where necessary.
• To participate and actively contribute to the development of volunteering across RABI including the introduction of new systems to support volunteering and local engagement.

Role specific responsibilities:

• To maintain on-going relationships with corporate organisations in the farming industry, and beyond, and identify/establish new opportunities.
• To proactively identify and pursue other community engagement opportunities in the region.
• To work in conjunction with other agencies and farming related organisations to raise awareness of the work of RABI among both our supporter audiences and those who may need assistance.
• To support volunteer county committee by enabling them to manage and develop their own fundraising activities, to ensure support regarding compliance and guidance is given as needed.
• Managing and leading volunteers in the region, following compliance and good practice to ensure volunteers are safe, supported, aware of RABI’s values and culture and are happy and motivated.
• Identify training and support for volunteers appropriate to their roles in wider community engagement, awareness raising and community fundraising. Gathering local intelligence within the region regarding opportunities for volunteers and potential fundraising and networking.
• To support and encourage county committee in their fundraising activities, attend any relevant occasional committee meetings, recruit new members where necessary, confirm membership and appointments, and make any required changes to the CRM system. 
• To attend appropriate regional/national shows and events- supporting the organisation to have a wide professional presence at a variety of shows, supporting volunteers to attend shows and events as required.
• In conjunction with the National Volunteering Manager and Head of Volunteering, represent RABI at relevant networking events to ensure that charity's voice is heard and visible.
• In conjunction with the National Volunteering Manager and volunteer coordination team (central office) work with the communication team to ensure communications and information is cascaded and feedback is shared widely within the organisation. To help review any communications and make suggestions to improve the flow of information to volunteers.
• To provide appropriate news stories to the communications team., through the appropriate medium.
• To contribute to and manage the region’s dedicated social media pages and support regional communications in the region, sharing national posts as appropriate
• As appropriate, work with the fundraising/finance team to encourage individuals/committees/partners to sell RABI trading goods, monitor stock levels and produce basic sales reports.
• Provide monthly expenses and lieu time information as required.
• Attend 1:1 meeting with the National Volunteering Manager (Line manager).
• Attend team meetings with the wider team and contribute to the delivery of ideas within the team.
• To attend volunteering department meetings, away days and training at central office or other locations, including RABI’s annual staff conference, volunteering conference and national volunteer roadshows.
• Promote and engage with any new RABI promotional campaigns as appropriate.
• Work with the regional service delivery teams in region and nationally.

Person Specification:

Essential

• Demonstrate relevant experience and proven track record within volunteering and community engagement / fundraising.
• Clear succinct written communication style for social media 
• Excellent face-to-face interpersonal skills including a clear and confident presentation style.
• Strong time management and highly developed organisational skills.
• IT literate - good working knowledge of email systems, Word and Excel.
• Managing or working with volunteers and / or local communities.
• Managing projects and / or events.
• Confident public speaking.
• Working in a sometimes-pressurised environment, responding rapidly to changing needs.
• Living and/or working among or knowledge of the farming community.
• Dealing with press / media enquiries and use of social media.
• An empathy and understanding of UK agricultural methods/people and issues facing the industry.
• Understanding of volunteer motivations.
• Understanding of the importance of customer and volunteer care.
• A self-starter, using own initiative to make decisions on a regular basis.
• Working co-operatively with others across the organisation and externally – sometimes requiring tact and diplomacy.
• Working flexibly: it is necessary to work unsocial hours to fulfil this role e.g., attend weekend shows, evening meetings and events.
• Resourceful, common sense, negotiating with external parties to reduce or eliminate fees; borrow display materials; obtain raffle prizes/auction lots free of charge etc.

Desirable

• Well-developed numeracy skills at a level that enables the post-holder to produce reports, assess return on investment etc.
• Negotiation skills.
• Knowledge of CRM and event management systems.
• Dealing with people at all levels in a small or medium-sized organisation.
• Working within a team where some or all members are remote.
• Ability to take part in TV or radio interviews with strict supervision from the communications team.
• Being responsible for preparation or use of personal data and other confidential information including its retention and safe custody.
• Understanding of marketing and/or fundraising principles including legal compliance and Data Protection.
• Media training.
• Thinking conceptually and creatively to develop appropriate solutions.
• Logical and rational thinker.
• Solving problems that can arise irregularly or unexpectedly for which solutions have sometimes not been established by precedent.

Other

• Storage facilities for show and publicity equipment.
• Full UK Driving License (essential car user allowance payable).

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities. 

REF-218881

Battersea’s Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.

We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.

The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels. They should also have experience of accountability and reporting for results, income and expenditure.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 12th January 2025
Interview date(s): w/c 27th January 2025 (1st round); w/c 3rd February 2025 (2nd round)

We want to hear about your experience in your own words. Whilst we understand the support AI software can offer, it can also lead to numerous applications reading near identical to each other. To best showcase yourself we encourage you to write your responses without the assistance of AI.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

This is an exciting time for an experienced corporate fundraiser to join WWT and help to drive forward the corporate partnerships effort.

Corporate Partnerships Manager
Based: HQ Slimbridge, GL2 - Hybrid
Salary: £34,405.00 per annum
Vacancy Type: Permanent, Full Time (with some flexibility)
Function: Fundraising

About The Role

In this role, you will be building and managing partnerships with a wide variety of businesses that will generate significant income for the charity and help to raise our profile. Our corporate partnerships support projects in the UK and around the world, helping WWT to make game changing impact.

The role is a full time permanent role working 37.5 hours, Monday to Friday. Part time hours across 4 days or compressed hours across a 9 day fortnight will be considered.

The role is based at our Slimbridge HQ with the opportunity for hybrid working. You will be required to attend meetings in Slimbridge at least twice each month, and travel to our sites and partner offices occasionally.

About You

We are looking for a highly organised and innovative individual, with excellent communication skills and a track record in managing successful corporate partnerships. A flexible, collaborative and proactive approach will be critical for success, as well as the ability to manage competing demands on your time and deadlines.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 26th January 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Individual Giving Fundraising Manager

Help empower communities and create lasting change. We’re looking for an excellent lead generator to join a growing fundraising team in this innovative and rewarding role.

Position: Individual Giving Fundraising Manager
Salary: Up to £35,000 per annum (depending on experience)
Location: Hybrid, Home-based with at least 2 days per week in the office (Oxford)
Hours: Full-time, permanent
Closing Date: 9:00am, 20 January 2025 - Early applications are encouraged as the vacancy may close before the advertised deadline if the right candidate is found.

About the Role:

As an Individual Giving Fundraising Manager, your primary focus will be generating leads, acquiring new donors, reactivating lapsed supporters, and delivering creative, engaging experiences to increase support and income.

No previous fundraising experience? No problem! If you’re an expert in lead generation and campaign management with a knack for building relationships, we’d love to hear from you.

Key responsibilities include:

• Developing and delivering innovative lead generation and donor acquisition strategies, including digital approaches.
• Creating and managing campaigns across multiple channels to attract and engage new supporters.
• Managing individual giving programmes, including regular giving initiatives.
• Supporting high-profile events, including those involving HRH The Princess Royal (Patron).
• Collaborating with teams to create compelling marketing materials.
• Building and diversifying the donor base to maximise reach and income.

About You:

We’re looking for a proactive and driven individual with:

• Proven expertise in lead generation, campaign management, or a similar field.
• Excellent relationship-building and communication skills.
• Experience managing campaigns and budgets to achieve targets.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• A passion for making a difference and a commitment to the charity’s mission to empower communities.

You’ll thrive in this role if you’re creative, resourceful, and enjoy working in a small, collaborative team to deliver innovative solutions.

Please submit your CV and a cover letter outlining how your skills and experience align with the key responsibilities.

About the Organisation:

You’ll join a global organisation dedicated to empowering people to work their way out of poverty through access to financial solutions, training, and resources. With an annual income target of £300k for this role, your efforts will directly contribute to transformative programmes that create sustainable futures for individuals and communities.

The charity is committed to fostering a diverse and inclusive environment and encourages applications from underrepresented groups.

Other roles you may have experience in include: Lead Generation Specialist, Donor Engagement Manager, Fundraising Manager, Development Manager, Supporter Relations Manager, Sales Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Salary: £50,000 - £52,000
Contract: 12 month FTC with opportunity to become a permanent role
Location: Hybrid – London office 1 day per week
Closing date: ASAP
Benefits: 25 days holiday plus bank holidays, 4% employer pension contribution rising to 8% after one year, employee assistance programme and up to six free counselling sessions,

We have a great opportunity for a Supporter Journeys Manager to join an incredible equine charity and join a highly skilled, knowledgeable and dedicated team. The Supporter Journeys Manager’s purpose is to grow supporter volumes and deliver efficient audience-led journeys to maximise income and engagement, with responsibility for the Senior Digital Journeys Officer and Supporter Engagement and Experience Officer.

As part of this new exciting role, you will support the ambitious goals and growth, working with their new platform Dynamics 365
To be successful as the Supporter Journeys Manager you will need to be:

• Experienced and highly organised cross-team campaign or project manager
• Experienced in designing audience-led digital and email marketing journeys
• Excellent communication skills, with ability to engage & deliver messages clearly to a wide range of internal and external audiences

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.

 

Are you passionate about building new relationships? Are you a brilliant communicator? Then this role could be for you!

Great Ormond Street Hospital Charity are hiring for a Senior Fundraising Executive to join our Hospital Engagement team. This position is based in the hospital for 3 days per week, with the remaining time spent working from home.

As a Senior Executive, your main focus is to build relationships and connections within the hospital in order to increase the Charity’s visibility, drive income growth and referrals from patient families, visitors and hospital staff.

Salary

The salary for this position is £35,051 per annum. 

Key Responsibilities

This is a varied role where you will:

• Engage and develop strong working relationships with hospital staff members.
• Roll out a patient family fundraising training programme, delivering training to staff groups, identifying fundraising champions within the hospital and increase patient family referrals. 
• Collaborate with the Hospital Engagement team to recruit and relationship manage hospital staff in our Charity Champions Programme. 
• Collaborate across the charity with our Grants, Brand Marketing and Communications team to coordinate charity family activity and implement a hospital engagement and communications plan. 

Skills, Knowledge and Expertise

This role is focused on relationship building and influencing and we’re looking for someone with:

• Experience working with the public in a customer facing role. 
• Ability to build relationships and influence stakeholders of all levels of seniority. 
• Strong communication skills and emotional intelligence. (you will need to be comfortable working with patient families in a hospital environment). 
• Confident delivering presentations and training.
• Experience working with or managing volunteers.

Whilst you’ll be an employee of the Charity, this role requires you to be onsite at the hospital for 3 days per week (with the rest of the time spent working remotely).

The hospital is a large site and you’ll be physically attending different department meetings, organising events, and hosting events (ensuring branded stock is available, moving boxes, helping with event set up). 

About the Team 

This role sits within the Hospital Engagement function within the Community team, whose purpose is to drive the charity’s presence within the hospital to build key relationships and increase income from patient families and hospital staff.

This is a role with regular hospital contact and appointment to the role will require the individual to meet any hospital access requirements which may change over time.
 

How to apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.

Closing date: 9am on Monday 13th January   

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.

Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity of the Year 2024, recognising the impact of our shared mission.

Our commitment to Equity, Diversity and Inclusion
 

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our site. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

 

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

 

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

 

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

 

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

We have an exciting opportunity for an experienced fundraiser to join our thriving and committed Community and Events Fundraising team. We are looking for someone who is creative, ambitious, and passionate about motivating individuals to fundraise in our communities, including schools, local businesses, and community groups, to help us drive income growth across our community fundraising programme.

You will take a strategic and data informed approach to drive growth in income and our supporter base. You will work with other teams in the fundraising department to ensure that our activity aligns with the wider fundraising programme and resonates with our target audience. You will also have the opportunity to bring your ideas and creativity to help shape the C&E Fundraising strategy.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK

For details of how to prove your right to work in the UK please click visit the government website and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Working hours: Minimum of 35 hours per week

Closing date: Sunday 19 January 2025

Interview Date: 24th January 2025

Salary Information: £35,081 per annum (working a minimum of 40% across each month at our London Headquarters) or £31,323 per annum (Less than 40% attendance at our London Office) 

Are you passionate about making a difference and using your marketing skills to drive positive change? As this Marketing and Fundraising Officer, you'll play a vital role in creating impactful campaigns that inspire action and support vital causes.

Job Title: Marketing and Fundraising Officer
Charity cause: International
Salary: £38,000 to £39,270
Location: London (hybrid working - one day a week in the office)
Contract: Permanent

The role as Marketing and Fundraising Officer

As the Marketing and Fundraising Officer, you'll manage and deliver high-quality brand awareness and acquisition campaigns across a variety of channels, including TV, digital, and face-to-face. Your work will directly support the charity's mission, helping them to attract new donors, build awareness, and fund life-changing projects around the world.

Key Responsibilities:

• Lead impactful marketing campaigns, from concept to execution, across multiple channels.
• Work closely with creative and media agencies to optimise campaign performance.
• Monitor campaign progress, analyse data, and implement strategies to boost engagement and conversion.
• Develop innovative approaches to increase brand awareness and donor acquisition.
• Collaborate with internal teams to create integrated campaigns and impactful supporter journeys.

What They're Looking For

You'll thrive in this role if you have:

• Experience managing direct marketing campaigns across various channels, ideally gained within the charity sector.
• Strong analytical skills to evaluate campaign performance and make data-driven decisions.
• Excellent communication and organisational skills to manage diverse projects and stakeholders.
• Highly organised with excellent attention to detail.
• A commitment to safeguarding and best practices in fundraising.

Ready to Make a Difference?
If you're excited about the opportunity to use your marketing expertise to support life-changing projects, we'd love to hear from you. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill are delighted to be working with a wonderful children’s charity to recruit for the Special Events Manager in order to manage high-level fundraising events from conception through execution, ensuring flawless delivery and maximising income for the charity.

As a Special Events Manager you will:

• Work closely with senior volunteers, corporate partners, and internal teams to build strong relationships, secure sponsorship, and ensure the success of each event.
• Lead on planning, project management, and delivery of large-scale fundraising events
• Build and maintain relationships with key stakeholders, including senior volunteers and event sponsors
• Work with colleagues across the charity to maximise fundraising opportunities and drive income
• Develop creative and engaging event materials, adding innovation to  events
• Manage supplier relationships, ensuring cost-effective outcomes

To be successful, you must have experience:

• Proven experience in delivering large-scale events with creativity and innovation
• Exceptional relationship-building skills, with the ability to manage senior stakeholders and volunteers
• Strong project management and organisational skills, with the ability to prioritise tasks and meet tight deadlines
• Experience working in customer-focused roles (e.g. fundraising, sales, or marketing)
• Excellent communication and negotiation skills
• Experience in budget management, with a track record of meeting financial targets
• Proficiency in Windows-based software (Word, Excel, etc.)

Salary: £31,703 - £34,851 inc. LW per annum

Contract type:Full-time, permanent

Location-  London, hybrid working with 1 day a week in the office

Closing date: on rolling basis 

Interview: January

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About The Role

We’re looking for a passionate and results-driven New Business Manager to join our dynamic team. In this role, you’ll play a key part in driving long-term corporate partnerships with high-profile brands and national companies, helping to secure sustainable income and valuable opportunities for the Royal British Legion. With a focus on strategic thinking and relationship building, you’ll identify new business opportunities, deliver compelling pitches, and secure partnerships that align with our values and mission.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Working closely with the Senior New Business Manager, you’ll contribute to shaping and implementing our new business strategy while playing a vital role in achieving our ambitious income targets. From conducting thorough research on potential partners to managing a robust pipeline of opportunities, you’ll bring creativity and tenacity to every stage of the process. Your role will also include creating high-quality proposals, leading negotiations, and ensuring a smooth transition of new partners to the account management team.

Collaboration will be central to your success. You’ll work alongside colleagues across departments, including Legal, Marketing, and Operations, ensuring compliance and alignment with our objectives. You’ll also build strong relationships with senior decision-makers in the corporate world, serving as an ambassador for the RBL and maintaining a high external profile. Your experience in securing high-value partnerships, negotiating complex agreements, and managing budgets will be crucial in achieving our goals.

If you’re a strategic thinker with exceptional communication skills, a proven track record in corporate partnerships, and a passion for making a difference, this is the opportunity for you. Join us in this rewarding role and help drive meaningful partnerships that support our vital work.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.  

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.