Communication jobs
We are seeking a Deputy Chief Executive Officer to support the current Chief Executive Officer and strengthen the senior leadership of our charity. Working closely with the Chief Executive Officer, Managers and Trustees, you will play a key role in driving our long term strategic goals and ensuring our values remain at the heart of everything we do.
Are you...
- A passionate, dedicated leader?
- Committed to our ethos, values and mission?
- Skilled in mentoring, supporting and empowering others?
- Looking for a leadership role within the charity sector?
- Ready to take on a new and rewarding challenge?
You will provide strong effective leadership to service managers and operational teams, ensuring decisions are made responsibly within available financial and organisational resources. This role is central to maintaining high quality services and supporting the continued success and sustainability of Health for All.
The ideal candidate will bring...
- Significant senior level management experience
- Proven people management experience
- A collaborative, adaptable and inclusive leadership style
- Excellent communication and relationship building skills
- The ability to develop partnerships that enhance our work and impact
There is scope for this role to evolve over time into the Chief Executive position, offering an exciting development opportunity for the right candidate.
The main purpose of the role:
- To act as a Deputy to the Chief Executive Officer
- To lead the operational management team, mentor, support and empower managers to achieve objectives.
- To play a key role as a member of the senior leadership team.
- To identify and inspire process improvements, collaborating with team members to implement good practice.
- To develop and represent the charity in building strategic relationships.
Hours and contract period:
Full time, 35 hours per week, normally Monday to Friday but flexibility is required given the seniority of the post. There may be some need to work outside normal office hours and may include some weekend work. This post is offered on a permanent contract with a 6 month probationary period. This post will be subject to a Disclosure and Barring Service
check and satisfactory references.
Location:
Based at Tenants Hall Enterprise Centre in Middleton, Leeds, the role involves regular travel to other Health for All centres and locations. It is desirable that the successful applicant is a car driver with access to a suitable vehicle. Mileage and travel costs will be reimbursed through expenses. Candidates must be eligible to work in the UK.
Benefits:
- 31 Days annual leave plus bank holidays
- 5% Employers Pension Contribution
- Free Parking at Health for All centres
- Mindful Employer Plus employee assistance programme
Reports to:
Chief Executive Officer.
Responsible for:
Operational Service Managers (6 Managers)
Application closing date: Friday 19th December 2025
First Interviews: Early January 2026
To apply please download the application pack from our website and complete an application form, please note we do not accept CV's.
Our client is supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, the charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in the universal values of Humanity, Solidarity, Community, Charity and the Common Good, this charity is strengthening philanthropy to increase impact nationwide. The team is now looking to appoint a Head of Fundraising (Philanthropy), and Prospectus is leading the search.
Head of Fundraising (Philanthropy)
Full time / Part time considered
Home-based with frequent travel to supporter locations; occasional travel to Leamington Spa Head Office
£44,000 per annum (FTE)
The Head of Fundraising (Philanthropy) will manage and grow a portfolio of dedicated major donors, developing inspiring, personalised supporter journeys that deepen engagement and secure repeat and increased gifts. Leading a committed team of four/five fundraisers, you'll raise awareness of the charity's services, build mutually beneficial relationships, and deliver sustainable long-term support through thoughtful cultivation, compelling proposals, and excellent stewardship.
Reporting to the Director of Fundraising and Housing and working closely with wider fundraising colleagues, you will proactively identify and research prospects, plan targeted approaches, and lead solicitations. You will manage a mixed fundraising team, supporting them to deliver the fundraising strategy. The role will also engage with senior church contacts (e.g. Archbishops and diocesan representatives) who have a history of support; while Life is non-religious and non-political, you'll bring sensitivity and confidence operating within these settings to advance shared philanthropic goals.
The successful candidate will bring a strong track record of securing four- and five-figure gifts, crafting persuasive cases for support, and managing high-value pipelines from identification to stewardship. You'll be an experienced line manager within fundraising and will enjoy supporting and leading a team. You'll be a collaborative relationship-builder with excellent written and verbal communication, rigorous research skills, and the ability to tailor engagement for diverse audiences while upholding the Charity's values and client-centred ethos.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Job Title: Business Analyst
Contract Type: Permanent, Full Time (35 hours per week)
Location: Head Office, High Wycombe (hybrid working available).
Salary: Circa £43k per annum
Closing Date: 4th January 2026
We are looking for a Business Analyst with a commitment to the vision of Coeliac UK to provide day-to-day analysis and reporting support to colleagues and external partners. You will have strong financial management and analytical skills, good written and oral communications skills, and the ability to work effectively as part of a small team.
Key responsibilities – the successful candidate will:
- Produce accurate and timely, monthly management accounts including detailed insightful commentary and ad hoc financial reporting and analysis as required
- Work with budget holders to review performance, agree budgets and conduct regular forecasts
- Support effective business decision-making through financial modelling and analysis.
- Work with the Head of Finance to produce long-term financial analysis to inform strategy
- Be responsible for automated reporting and key analytical insights across all database sources
- Liaise with, challenge and support colleagues so that the finances of the charity are well understood and owned by all in the team
- Identify opportunities to streamline and simplify procedures to develop and deliver relevant, timely and accurate management information including reporting against agreed key performance indicators
- Support the Head of Finance by providing financial papers to the Senior Management Team, Audit committee, Board of Trustees and other committees as required.
- Communicate financial principles to non-finance staff, building their skillsets to enable them to effectively manage their budgets and forecasts
- Support major procurement decisions and the supplier contract review process
Essential Knowledge, skills, and experience:
- With or working towards an accounting qualification
- Good attention to detail
- Experience of working in a finance department, with finance and CRM systems knowledge
- Proficient in Microsoft Office suite with advanced Excel skills
- The ability to work effectively both independently and as part of a team
- Commitment to the vision of the Charity
- Excellent planning and time management skills
- Proactive and supportive, with a positive outlook
Desirable:
- Experience of working within the charity sector
About Coeliac UK:
Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.
Closing date: 4th January 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
No agencies please.
Harris Hill is recruiting for a Finance and Operations Administrator with French or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working)
- REPORTING TO: CEO
- CONTRACT TYPE: Permanent, Full-time (hybrid)
- PROPOSED SALARY: £35,000 per annum depending on experience
- LOCATION: Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL)
- HYBRID WORKING: A minimum of 2 days per week is based at their offices in Central London.
- BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment.
- HOURS: Full-time, 35 hours a week, Monday to Friday.
- LANGUAGE SKILLS DESIRABLE: French or Spanish (Spoken)
PLEASE APPLY IMMEDIATELY, INTERVIEWS ARE AVAILABLE AS SOON AS POSSIBLE
About the role: Principal Responsibilities
- Finance Administration - 60% of role
• Processing grant payments (10-15 weekly) via online banking in line with authorisation limits
• Inputting and updating all incoming and outgoing transactions on QuickBooks.
• Saving payment confirmations on the server and on QuickBooks.
• Scanning and Electronic filing of accounts and finance invoices, receipts, credits.
• Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.)
• Weekly and monthly bank reconciliations.
• Financial support to CEO and auditors for annual audit.
• Administration of 3 company credit cards and company expenses.
• Ad hoc administration duties to support charity and CEO including communications with the Charity Commission.
2. Grant assistance - 5%
• Review and edit of grant letters for c.15 grants per year.
• Email liaison with grantees to ensure timely submission of paperwork including annual reports.
3. Assistance to CEO - 25%
• Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production.
• Providing project administration support and management of discreet pieces of work relating to the Trustees meeting.
4. Office Management - 10%
• Handling incoming and outgoing correspondence e.g. post, office phone
• Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies
• Facilities: deal with any repairs and cleaning including liaison with cleaning company
• Organising catering for Trustees meetings x3 annually
• Weekly backup of server
• Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings
Person specification
• Outstanding organisational and time management skills
• Excellent attention to detail
• Excellent numerical skills
• Proficient on MS programmes, Sharepoint and accounting packages (QuickBooks ideal)
Are you looking for an opportunity to develop your skills and make a difference in helping to end homelessness and rebuild lives?
The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 42-day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. The Staging Post is a 24/7 staffed project that accommodates fifty clients with medium to high needs around mental health, substance and alcohol use.
In the role of Case Coordinator you will work flexibly to support clients where they need us the most:
- Playing a central role in coordinating the day to day case work of the Staging Post team to ensure high quality personalised casework.
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients move on from the service into the appropriate accommodation with the correct support in place.
- Line manage and provide essential support and supervision to Assessment and Reconnection Workers.
- In this non-shift role you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly in order to support the team or a particular client on an evening or weekend.
About you
We are looking for someone with:
- Experience of communicating, liaising and negotiating with internal and external to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person centred approach.
- The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
- Excellent communication skills and the ability to work with others whilst managing your own time.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22nd December 2025
Interview and assessments on: Tuesday 13th January 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Location: Hybrid – London office and home
Contract: Permanent, full time
Reporting to: Chief Executive
Working pattern: Four-day week
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
The Role
We are seeking a dynamic and strategic leader to join our Senior Leadership Team as Head of Strategy and Operations. This pivotal role ensures Spinal Research is efficient, resilient, and future-focused. You will work closely with the Chief Executive, board, and senior colleagues to deliver organisational strategy, oversee operations, finance, HR, and systems, and help position the charity for growth and impact.
You will bring people, processes, and data together to maximise effectiveness, empower teams, strengthen cross-department collaboration, and champion innovation—including the use of AI and technology—to help us deliver our mission.
Key Responsibilities
- Shape and deliver organisational strategy, project development, and workforce planning as part of the Senior Leadership Team.
- Act as a key point of contact for the board on operational matters.
- Build alignment between research, fundraising, community engagement, and operations.
- Oversee day-to-day operations, ensuring efficient and consistent processes across teams.
- Lead on HR, recruitment, staff wellbeing, safeguarding, health & safety, and cyber security.
- Ensure robust financial management, reporting, and compliance.
- Develop and implement policies, systems, and processes to support organisational resilience.
- Act as Data Protection Officer, ensuring compliance with data protection laws and championing data-driven decision-making.
- Lead change management initiatives and explore AI tools and technologies to enhance efficiency.
- Line-manage staff and partners in operations, finance, HR, and data.
- Promote internal career progression, training, and succession planning.
- Be a visible advocate for Spinal Research’s mission and support new initiatives, partnerships, and fundraising activities.
The Kind of Person We’re Looking For
We’re seeking a strategic, collaborative, and innovative leader who thrives in a mission-driven environment. The ideal candidate will be passionate about making a difference, with a proven ability to drive organisational effectiveness and lead teams through change.
Experience and Skills
- Senior Leadership: Significant experience in a senior operational, strategy, or general management role, ideally within the charity, health, research, or not-for-profit sectors.
- Strategic Thinking: Demonstrated ability to shape and deliver organisational strategy, manage complex projects, and align cross-functional teams.
- Operational Excellence: Strong track record overseeing day-to-day operations, including HR, finance, compliance, and systems development.
- Change Management: Experience leading change initiatives, with the ability to engage and support teams through transitions.
- Data and Technology: Comfortable championing data-driven decision-making and integrating new technologies (such as AI tools and platforms like Salesforce) to enhance organisational performance.
- People Leadership: Skilled at empowering, developing, and line-managing diverse teams and partners, fostering a culture of collaboration, innovation, and continuous improvement.
- Communication: Excellent interpersonal and communication skills, able to build relationships with internal and external stakeholders, and act as a credible advocate for the organisation’s mission.
- Values-Driven: Committed to upholding Spinal Research’s values of commitment, integrity, collaboration, and innovation in all aspects of work.
Personal Attributes
- Proactive, resilient, and adaptable, with a growth mindset.
- Highly organised, detail-oriented, and able to manage multiple priorities.
- Passionate about making a positive impact for people affected by spinal cord injury.
Working Arrangements
- Hybrid role split between home and our London Bridge office.
- Spinal Research is a four-day week employer
- Part of a supportive, values-driven team (commitment, integrity, collaboration, innovation).
- Occasional evening or weekend work may be required to support organisational priorities.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.
The client requests no contact from agencies or media sales.
Prospectus are excited to be working with our client to help them recruit for a Philanthropy Manager to join their team. The organisation is the UK’s LGBT+ anti-abuse charity. Founded in 1982, the charity has been championing the safety of the LGBT+ community for over 40 years. They work directly with thousands of LGBT+ people who have experienced abuse and violence every year. They run four national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called “conversion therapy”, survivors of rape and sexual violence, and LGBT+ people who have experienced hate crime. They provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. They are a service run by LGBT+ people, for LGBT+ people, and the needs of the community are at the centre of what they do.
This role is offered on a full-time permanent contract basis paying a salary between £40,000 to £47,000 per annum with flexible hybrid working arrangements at their London office.
This role aims to develop, execute and deliver a strategic plan for philanthropic growth from major donors. The post holder will work with the Head of Fundraising and Comms to develop the charity's major donor strategy, establishing clear goals with sustainable fundraising targets, helping to ensure the long-term stability of the charity. They will be responsible for developing creative and meaningful high-quality donor experiences. The post holder will be responsible for creating a tailored communication plan for major donors, including regular reports demonstrating the difference their contributions have made.
They are looking for someone with demonstrable experience of raising income from mid and high-level donors. They are looking for a candidate with demonstrable experience of researching, securing and maintaining strong relationships with high-net-worth individuals and other stakeholders. The ideal candidate will have in-depth knowledge of LGBT+ experiences and communities with experience of working in the LGBT+, VAWG, or victim support sectors.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Our Young People’s Supported Housing Service is funded by Southwark Council to provide supported accommodation to care experienced young people (with the status as looked after children or care leavers), and/or young people at risk of homelessness within the North of the Borough:
- A 24-7 staffed 16 bed Ofsted registered supported housing project for young women aged 16-21.
- 40 bedspaces of accommodation across 10 properties, for young people aged 18-21 with visiting support.
Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with children and young people using person-led, holistic, trauma-informed and solution-focused approaches. We aim to provide accommodation and support that helps children and young people find self-worth and the belief that they deserve a better future, supporting them in safe, positive transitions including, where relevant, from care into more independent accommodation, and from childhood to adulthood; providing holistic support to gain essential life skills, achieve health outcomes, to realise and achieve their aspirations, and reach their full potential.
To join us you will need to demonstrate experience and understanding of the needs of children and young people, especially those leaving the care system and experiencing homelessness, including related issues of mental ill-health, trauma, abuse, alcohol and substance use and offending. You will have excellent inter-personal communication skills, including the ability to build effective professional relationships of trust with young people and professionals, and de-escalate potential situations of conflict. You will be able to provide holistic support to young people, including co-producing support and safety plans, and engaging in multi-disciplinary approaches. You will be able to lone work effectively, use your initiative and work flexibly in a demanding environment, including while on site overnight in our Ofsted registered service.
In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed.
Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnerships Manager
The Talent Set are delighted to partner with a fantastic charity to find their Corporate Partnerships Manager. This role will report directly into the development director and will manage a strong pipeline of corporate partners as well as engaging with and bringing in new business.
Key Responsibilities
· Work with the Development Director to develop and manage our fundraising plan for corporate fundraising, including funding partnerships, charity of the year and employee fundraising/giving.
· Support, maintain and develop existing corporate partnerships and manage the systems (including CRM use) needed for excellent partnerships delivery, stewardship and development, including employee engagement opportunities.
· Work with the team to develop activations for corporate partners.
· Produce compelling communications (written and verbal) to promote work and grow the depth and breadth of corporate relationships - to include but not limited to partnership proposals, pitches and reports
· Work with the Development Director to refine the Warm Welcome corporate offer including but not limited to sponsorship and employee engagement opportunities.
· Identify, research and generate new business.
· Work with the Development Director and other Senior Directors to grow and develop High Net Worth support particularly in connection with contacts developed through corporate fundraising activity.
Person Specification
· Successful experience of corporate fundraising securing, maintaining and developing funding partnerships, employee engagement, COTY, sponsorship, cause marketing and more.
· Experience of writing, creating inspiring and successful pitches, proposals and assets and verbal presentations
· Experience of donor management and relationship development
· Experience of building/overseeing fundraising systems
· Experience of generating creative and innovative partnerships for charitable benefit
· New business fundraising expertise
· Experience of successful income generation from areas outside of Corporate Foundations
· Experience of managing and delivering successful corporate fundraising events
What’s on Offer
Salary: £35,000 - £40,000
Remote working
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Are you an Events Co-ordinator looking to take the next step in your career? Would you like to join a respected global professional organisation where your ideas matter, your development is supported, and your work has a genuine impact across an international community?
This is an exciting opportunity for an Events Co-ordinator to join a highly skilled eight-person events team delivering high-quality events around the world.
Why this Events Co-ordinator role stands out
- Hybrid working with modern offices near Victoria & St James’s Park. 2 days a week in the office.
- Generous annual leave (5–6 weeks bank holidays)
- Private medical insurance, pension up to 7.5%, life assurance & income protection
- Strong wellbeing support, social events, and a positive, friendly team culture
- Excellent career development, training, and support for professional memberships
About the organisation
You’ll be joining a respected global membership body dedicated to helping families plan their futures. The organisation delivers up to 30 high-profile events each year, from webinars to international conferences, providing thought leadership and driving engagement across the sector.
As an Events Co-ordinator, you’ll play a key role in ensuring these events run smoothly, professionally, and to a consistently high standard.
What you’ll be doing as Events Co-ordinator
You will:
- Deliver the annual portfolio of virtual events and support in-person events
- Create event plans, timelines and schedules, coordinating across departments
- Build and manage events on the Cvent registration platform
- Host and coordinate virtual events on Zoom
- Work closely with colleagues, speakers, suppliers and sponsors
- Provide high-quality customer service to members and delegates
What you’ll bring
To succeed as an Events Co-ordinator, you’ll need:
- Proven experience in a similar events role
- Experience delivering virtual events
- Strong systems experience (Cvent or similar essential)
- Proficiency in Microsoft Office and experience using Zoom/webinar tools
- Excellent organisation, communication and relationship-building skills
Inclusion matters
The organisation is committed to fairness, equity and inclusion. You will be welcomed, supported and valued for who you are, and encouraged to bring your full self to work. People from all backgrounds and identities are invited to apply.
If you require adjustments during the recruitment process, support will be provided.
- How do you demonstrate strong planning, organisation and project management skills in an events role?
- Describe your experience using Cvent or other event management software.
- Confirm your skills with MS Office and webinar platforms such as Zoom.
- How do you build strong working relationships and deliver excellent customer service?
The deadline for applications is Friday 2nd January 2026. Early applications are strongly encouraged.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Customer Services Advisor
We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.
Position: Customer Services Advisor
Salary: £28,357 per annum
Location: Hammersmith with hybrid working
Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays
Contract: Permanent
Closing date: Friday 19 December 2025
Interview date: Week commencing 12 January 2026
About the Role
You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.
Key responsibilities include:
- Managing customer enquiries by phone and email, providing clear and accurate information
- Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
- Keeping records and systems updated with detailed and accurate notes
- Liaising with contractors to ensure repairs are completed efficiently
- Supporting rent and service charge enquiries, including taking payments
- Helping to manage voids and lettings by keeping applicant information up to date
- Working with colleagues across the organisation to ensure a seamless and resident focused service
- Responding professionally to complaints and helping drive improvements based on resident feedback
- Ensuring all work complies with policies, procedures, safeguarding and data protection requirements
About You
We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.
You will have:
- Experience providing high quality customer service, including managing difficult conversations
- Excellent written and verbal communication skills
- Strong IT skills, including confidence using Microsoft Office
- Experience handling a high volume of calls
- Ability to prioritise workload and work to deadlines
- A collaborative approach and the confidence to use your own judgement
- Empathy, professionalism and a commitment to supporting residents
- An understanding of equality, diversity and inclusion
It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.
About the Organisation
The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.
Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: A short walk from Victoria station
Hours: Monday to Friday, 35 hours per week minimum – Hybrid
Contract: Fixed term to 31 July 2026
Responsible to: Senior Financial Accountant
Salary: £30,850 £1,000 London allowance
About Organisation
This mission-driven organisation is dedicated to improving education and training for learners aged 14 and over. They work in partnership with others to deliver professional learning and development for teachers, trainers, and leaders, balancing sector needs with wider priorities to achieve our charitable purpose.
Role purpose
The Finance Operations Officer is responsible for supporting the finance team in transactional processing, financial administration, and providing excellent service to internal and external stakeholders. This role ensures accurate and timely processing of financial transactions, reconciliations, and reporting to support the organisation’s operational and strategic objectives.
Key responsibilities
• Oversee the collection of direct debit payments for subscriptions and status fees, monitoring automated processes for accuracy.
• Raise sales invoices and maintain the sales ledger on the CRM and accounting system.
• Post and reconcile non-automated payments such as BACS, credit card, and expense statements.
• Process purchase invoices and prepare month-end journals.
• Respond to financial queries and arrange refunds where appropriate.
• Carry out reconciliations and analysis, including using generative AI tools for basic checks.
• Support internal and external audits by providing documentation and responding to queries.
• Provide cover for colleagues during absences, including payment runs.
• Maintain effective credit control and support budget holders with transaction processing.
• Any other duties reasonably required to support the role.
Internal / External Contacts
• Membership subscribers and customers
• Auditors (internal and external)
• Bankers and suppliers
• Budget holders
About you
Experience:
• Significant experience in a busy finance department and managing customer/financial queries
• Credit control, raising sales invoices, cash allocation, and reconciliations
• Supporting internal and external audits
• Processing purchase invoices
• Experience with CRM systems and accounting software
• Prioritising workload and meeting tight deadlines
Knowledge & skills:
• Higher or further education qualification
• Strong financial literacy: accounts payable/receivable, journals, reconciliations
• GDPR and data protection knowledge
• IT proficient: Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication
• High attention to detail and accuracy
• Solution-focused, adaptable, resilient
This is a hybrid role based in Victoria, London, offering a great opportunity to join a values-driven organisation where every hire contributes to the mission of supporting education and training excellence.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Organisation
A not-for-profit association with an annual income of approximately £3 million. Their work includes events, learning, networking, and research, delivered in collaboration with leading partners and academic institutions. Operating primarily from the UK with a growing presence internationally.
The Job
You will be a key part of a small Finance team, reporting to the Chief Operating Officer, managing the Accounts Executive and working collaboratively within the wider team. The Head of Finance will be responsible for delivering accurate and timely financial data, and monthly reporting, budget monitoring and year-end accounts.
Key responsibilities include:
- Managing invoicing, payments, and reconciliations
- Preparing UK and Irish VAT returns
- Supporting the annual audit and year-end accounts
- Producing monthly budget reports and management accounts
- Monitoring cash flow and liaising with asset managers
- Deputising for the COO when required
- Contributing to system improvements
- Acting as Secretary to the Finance and Audit Committees
The Person
We're looking for a qualified accountant with previous leadership experience within a smaller organisation, ideally immediately available or on short notice.
You'll bring:
- Strong financial systems and Excel skills
- Excellent attention to detail and analytical thinking
- A methodical, organised approach and strong time management
- A collaborative mindset and high-level communication skills
- A proactive attitude to improving systems and processes
What's in it for You?
Salary: £65,000 - £70,000
Contract: Full-time, 9-12 months (35 hours/week)
Location: Hybrid - 2 days/week in their City of London office, with Tuesday as a core office day
Employee Benefits Package:
- Discretionary performance bonus
- Annual Leave: 27 days (rising to 30 days with service)
- Pension: 7.5% employer contribution, with a minimum 5% employee contribution
- Life Assurance: 4x salary
- Income Protection: Up to 75% of salary after 6 months' incapacity
- Private Medical Insurance: Bupa
- Dental Cover: Bupa dental plan
- Wellness Programme: Discretionary benefits
What to Do Now
If you're interested in joining a purpose-driven organisation with a collaborative culture, please apply now.This role is being managed by Peter O'Sullivan at Hays Senior Finance.
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Head of People and CultureRoyal Museums Greenwich
£70,000
Full-time, Permanent
London/Hybrid
TPP is delighted to be partnering with Royal Museums Greenwich (RMG) to recruit their next Head of People and Culture, a pivotal leadership role at one of the UK’s most celebrated cultural organisations.
About Royal Museums Greenwich (RMG)
RMG unites the National Maritime Museum, Cutty Sark, Royal Observatory, and Queen’s House, each with its own story, all committed to inspiring, educating, and connecting communities. Their strategy, ‘Charting Our Course’, puts people at the heart of everything they do.
The Role
As Head of People and Culture, you’ll lead a talented team to deliver innovative, inclusive, and impactful HR services across the organisation. You’ll drive their ambitions in diversity and inclusion, wellbeing, organisational development, and continuous performance management, while modernising their systems and processes.
You’ll be a trusted partner to the senior leadership team, using a coaching approach to support change and growth. From pay and reward to learning and development, employee relations to volunteer programmes, you’ll ensure RMG is staffed by motivated, skilled, and values-driven people, who are ready to deliver their vision.
What We’re Looking For
- Extensive experience in a Senior HR Business Partner or Head of HR role, ideally CIPD Chartered.
- Strategic and operational HR expertise, with a practical, solutions-focused approach.
- Strong working knowledge of payroll, pensions, and employment law.
- Proven ability to lead, mentor, and inspire teams.
- Commitment to equality, diversity, and anti-racism, with a track record of driving positive change.
- Excellent communication, interpersonal, and organisational skills.
- Experience managing budgets and resources efficiently.
- A passion for wellbeing, inclusion, and continuous improvement.
Experience in heritage, museums, or cultural sectors is a plus, but not essential. We welcome candidates from all backgrounds who share their values and ambition.
Why Join them?
If you’re an HR professional who’s passionate about leading a talented team, driving positive change, and keen to shape the culture of an organisation that inspires millions, this is the role for you!
You’ll also receive:
- Generous pension scheme and life cover
- 25 days annual leave (rising to 30 after 1 year) plus bank holidays
- 40% discount in our cafés, 30% in our shops
- Interest-free loans (travel, bike, gym, learning)
- Free entry to exhibitions at partner museums and galleries
- Flexible and hybrid working options
- A culture that celebrates individuality, collaboration, and innovation
Inclusion & Accessibility
RMG is a Disability Confident employer. We’re committed to making our recruitment process accessible, please let us know if you need any adjustments, from advance interview questions to step-free access or extra time.
Deadline date: Tuesday 6th January, 2026.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We now have a fantastic opportunity for an experienced Talent/ Learning and Development specialist to join our not-for-profit client in London on a permanent basis.
Please note; this role offer hybrid working requiring at least 2 days pw working from the central London offices.
In this newly created role within the People and Culture Team, you will lead on shaping and delivering the Talent journey and ensuring the organisation recruits and develops the right talent, while fostering a culture of continuous learning. The primary focus of this role will be on scoping, developing and delivering the organisation's Learning and Development framework and associated initiatives, to drive a learning culture and ensure the best Talent is identified, supported, and nurtured.
You will be responsible for designing, developing, and delivering learning interventions that build organisational capability and resilience as well as partnering with managers to equip them with tools and guidance to attract, hire and develop high-performing teams.
This role will suit an ambitious, flexible and driven professional who is excited by the breadth of this unique opportunity to shape all things talent-related for the organisation and who is willing and able to be hands-on with everything from strategic design and delivery to associated coordination and admin.
This role will include:
- Championing a culture of continuous learning and professional development across the organisation
- Acting as the organisation's subject matter expert on all things talent and learning related
- Defining and delivering a comprehensive learning needs analysis and developing a focused Learning and Development pan for the organisation
- Designing and delivering innovative, engaging and inclusive learning content, tailored to organisational needs
- Developing and delivering a Leadership and Management Development Programme
- Managing the end-to-end recruitment process for vacancies (low volume)
- Providing a first point of contact to hiring managers for recruitment queries and advice
To be considered you will require:
- Professional qualification or certification in Learning and Development, HR or a related field
- Demonstrable experience of working in an in-house Learning and Development role, including the design and delivery of training programmes, ideally gained in the charity sector or similar not-for-profit setting
- Experience of managing e-Learning platforms and digital learning tools
- Experience of designing and delivering Leadership and Management Programmes
- Experience of identifying and analysing learning needs and developing blended learning solutions
- Experience of managing end-to-end recruitment processes
- Excellent organisational and communication skills
- An innovative and creative mindset


