Clinical Support Officer Jobs

Belong's restorative justice serivce at HMP The Mount, a Category C male prison in Hemel Hempstead, provides hope, rehabilitation and recovery for prisoners. The service enables prisoners to peacefully resolve conflicts that they have in prison, whether conflicts are with other prisoners or with staff members. It also helps individuals to build positive relationships, healthy conflict resolution skills and access support with disadvantages they face. HMP The Mount prison holds sentenced men aged 21 years and over, with sentences ranging from a few weeks to life.

As part of the service, Belong  offers prisoners the chance to take part in restorative justice to move forward after violent or antisocial behaviour incidents at the prison. For prisoners who have committed violence or antisocial behaviour at HMP The Mount, restorative justice is a chance to take responsibility for their harmful behaviour and to receive support to tackle the root causes of this behaviour. For prison staff members or prisoners who have been victims of violent or antisocial behaviour incidents, restorative justice provides a safe space to share with harmers the impact of that violence and antisocial behaviour has had on them. It also gives victims of violence and antisocial behaviour support to cope and recover after these incidents. 

Our restorative justice practitioner position provides an exciting opportunity for a reliable, organised, compassionate person, with experience of working within the criminal justice sector and preferably within prisons, to deliver restorative justice interventions as part of this programme and assist in ensuring the project’s effective, day to day operation.

Place of work: HMP The Mount

Hours of work: Full-time, with occasional evening and weekend work required

Pay scale: £30,000 per annum, on a fixed-term 9 – 12month maternity cover contract

Reports to: Service Manager

Prison Security Vetting Required: Enhanced

Annual leave and benefits:

• 28 days holiday per annum, plus Bank Holidays
• 3 days training leave per annum
• Fully funded monthly Clinical Supervision
• 24/7 Employee Assistance Programme
• Regular, funded learning and development

How to apply: Click the Quick Apply button below. You'll be asked to submit a CV and covering letter. Please use your covering letter to outline how you meet the criteria listed in the person specification. Submit your application as soon as possible, as we will be shortlisting and inviting candidates to interviews on an ongoing basis until the closing date.

Closing date: Tuesday 26th November 11.30pm

​Interviews will take place on an ongoing basis with final interviews to be held w/c 2nd December if a candidate has not been appointed before this. 

Responsibilities

· Publicise the restorative justice service and its potential benefits, to prisoners and prison staff via outreach work on prison wings and via presentations and briefings to prison staff.

· Establish and maintain excellent working relationships with staff at HMP The Mount, including senior management, case workers and prison officers.

· Attend and contribute to multi agency meetings, including on safer custody, interdepartmental risk management, reducing reoffending.

· Co-deliver restorative justice training and provide support for prisoners and prison staff members to enable them to become skilled restorative justice facilitators.

· Participate actively in line management meetings with the Service Manager and, in between line management meetings, update management of progress and of any issues arising, in order to receive advice and guidance.

· Analyse complex, sensitive and potentially disturbing information from PNMOIS and Oasys, databases regarding prisoners; victims and prison staff in order to undertake dynamic, written risk and needs assessments regarding the delivery of restorative justice interventions, on a case-by-case basis.

· Assess the suitability of prisoners, individuals harmed and their supporters for participation in  restorative justice interventions.

· Provide preparatory and follow up support to all participants in restorative justice interventions and make referrals to other agencies inside and outside of the prison, as appropriate.

· Make practical arrangements for restorative justice interventions to take place within the prison, including organising room bookings, refreshments provision, visitors passes, appropriate prison staff escorts.

· Facilitate restorative interventions as appropriate in accordance with the Restorative Justice Council’s Best Practice Guidance for Restorative Practice and with the policies and procedures of  Belong and His Majesty’s Prison Service.

· Maintain detailed, accurate and up to date records of work undertaken with parties involved in restorative interventions and share information according to protocols agreed by Belong and His Majesty’s Prison Service.

· Assist with the collection and electronic storage of data relating to the evaluation of the programme.

· Adhere to Belong’s Code of Conduct and its policies on Safeguarding Vulnerable Adults and Children, Anti – Corruption, Anti – Bribery, Complaints and Comments, Confidentiality and Single Equality.

· Undertake any other duties as may be appropriate to the level and nature of the post.

Person Specification

Knowledge and Experience

· At least two years’ experience of working within the criminal justice sector, preferably including work in prisons.

· At least two years’ experience of building and maintaining relationships with key stakeholders relating to a given project.

· Experience facilitating restorative justice and/or mediation interventions.

· Awareness of the issues that may be faced by adult men who are serving prison sentences.

· Understanding of the challenges prison staff deal with in responding to conflicts and violent incidents in prison.

· Good knowledge of individuals' emotional and mental health needs.

· An understanding of the principles of confidentiality and of instances when this should be breached.

Skills and abilities

· Excellent written and verbal communication and listening skills.

· Excellent organisational skills.

· Ability to process sensitive, complex information.

· Ability to build and maintain relationships with key stakeholders e.g. voluntary sector organisations, prison service teams, local police teams.

· Ability to form relationships with and offer information and guidance to people serving prison sentences.

· Ability to work as a member of a team and when necessary to use initiative

· Ability to maintain appropriate boundaries with prisoners and to work in a manner that safeguards personal safety and overall prison security.

· Ability to produce and file records of work completed.

· Ability to develop and maintain office management systems.

· Willingness and ability to work effectively within prisons.

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

Due to the funding of this job role, you will need to be willing to travel to different Boroughs within London and carry out lone working to spread and raise awareness of the DAVE Team, meeting with other services to create partnership working to ensure our clients receive the best ‘wrap around support’.

The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.

This is a unique opportunity for a passionate and experienced fundraiser to progress further in their career, with the freedom to creatively enhance and develop the fundraising strategy of an impactful community-based charity.

As Senior Fundraising Lead you will be Baobab’s key fundraiser and a self-starter with experience of working in a small or medium sized charity. You will lead on the development of fundraising at Baobab, exploring new avenues for funding, as well as nurturing and growing existing fundraising relationships. You will be responsible for strategising and carrying out a successful program of fundraising from small, medium and large charitable trusts and foundations to an agreed annual fundraising target. You will also assist in delivering Baobab’s individual major donor programme, helping to set up and deliver communications and events related to this income stream. There is scope to explore further fundraising activites including events, corporate and community fundraising. You will play a central role and work closely with our operations team, as well as recieving expert monthly mentoring from a senoir fundraising consultant. 

This role is for 4 or 5 days per week depending on your preference, it will include Fridays which is when staff meetings are held.

Please read the below alongside the full Job Description and Person Specification attached.

Mental Health:  All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being. 

Baobab’s Model: Please read the accompanying ‘Baobab Clincial Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).

Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.

West London Centre for Counselling is a well-established and highly respected charity providing psychological counselling to primary care. The charity is now looking for an experienced Director to lead the strategic and operational management of the Centre and its staff. The position involves developing business plans and procedures required for the effective running of the Centre and the meeting of its objectives.

The ideal candidate will have knowledge and experience of running a charity in the healthcare sector, of collaborating with statutory bodies and raising funds for charitable purposes. The charity employs 37 staff and has an operating budget of circa £1m.

Salary will be in the region of £60-65,000 pro rata depending on experience. Part-time and hybrid working negotiable, although please note that the Director will be expected to work from the charity's offices in Hammersmith at least 2-3 days per week.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application,  please contact us.

We are looking for a Welfare Benefits Specialist, with excellent knowledge of the Welfare Benefits System, to join our Greenwich Mental Health Hub. The successful candidate will be required to oversee the management of a Benefits Support Volunteer team and work closely with our partners at Bridge Support and Oxleas NHS across the local mental health service.

You should have experience of providing detailed/complex benefits advice, supporting individuals, and of working with people with mental health problems.

You will be a key person in maintaining quality within service delivery and maintaining clear communication and representation with clinical teams and team leaders.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th November (11:59pm)

Likely interview date: Week beginning 25th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

The Fundraising Assistant will be a key member of the fundraising team. Supporting the team to deliver a wider range of fundraising activities including events, challenges and campaigns as well as helping maximise the supporter journey and providing excellent donor care. You will enjoy collaborating with others and be an excellent communicator who can plan and prioritise efficiently, whilst delivering exceptional customer service.

You will be responsible for Database Management and keeping the CRM up to date and Management of donation Platforms and being the go-to person for fundraising enquiries.

Main Responsibilities:

•  Importing data in an efficient, timely and accurate manner.
• Construction of automated tasks in the CRM which are assigned to other members of the team to enable stewardship via the correct fundraising team member.
• To assist the fundraising team by providing administrative support for the charities events and campaigns to maximise income.
• To assist with the administration of event participants and ticket buyers, including responding to enquiries in a timely fashion, building relationships by phone and email and encouraging and motivating participants to meet and exceed targets
• To keep up to date records of all collection boxes and buckets in the community
• To be the first point of contact for phone face to face plus emails via the fundraising inbox for all fundraising enquiries, respond in a timely manner and recognise the opportunity to build relationships and encourage fundraising support.
• To run and analyse weekly financial reports to ensure donations are recorded correctly and the appropriate thank you has been sent.
• Support regular gift aid claim submissions to HMRC to take place monthly.
• Support the team to provide communications to the correct audiences for marketing activity.
• Assist in processing donations from mailing appeals.
• Work with the fundraising team to ensure data recording is kept up to date in a timely way
• Assist and support other members of the fundraising team e.g., sending out events/fundraising packs and ensuring all event participants are thanked within the scheduled time.
• Regularly review and adapt supporter communications, including thank you letters and ensure these are implemented across the organisation for consistency
• Keep up to date with new developments, legal requirements, codes of conduct and best practice including being GDPR compliant.
• Manage stock of event promotional items and ensure availability of items required at events, distribute and collect items for the team
• Attend and contribute to team meetings.
• Carry out any other duties as may be reasonably required.

Person specification

Knowledge and experience:

• Strong, demonstratable experience in administration
• Excellent verbal and written communication skills
• Experience and good working knowledge of using a CRM system (preferably Beacon)
• Competent in creating and maintaining spreadsheets
• Good attention to detail and accurate record keeping
• Experience of working in a customer service environment.
• Basic knowledge of Gift Aid regulations.
• Understanding of GDPR.

Skills, attitudes, and behaviours:

• IT skills across a range of systems including MS office and SharePoint.
• Excellent interpersonal skills including the ability to deal with people at all levels, on telephone and by letter/email
• Ability to problem solve and think laterally to achieve a goal.
• Commitment to team-working but also the ability to work alone
• Committed to quality.
• Motivated, positive and proactive
• Ability to prioritise and organise work
• Demonstratable initiative and determination
• A flexible attitude and willingness to develop in the role
• Full UK driving license and car preferred

About you

Do you want to use your skills to make a real difference to the myeloma community?

We’re looking for an experienced healthcare professional to join our team of Myeloma Information Specialists.  Excellent verbal and written communication skills are essential for this post, and you will have previous experience in information delivery, as well as good IT and organisational skills.  Previous experience working in oncology, haematology, clinical research, or a healthcare environment would be an advantage for this role.

About the role

This is an exciting time to join Myeloma UK as we launch our new five-year strategy. 

As a Myeloma Information Specialist, you will provide a range of information and support on myeloma and related conditions to anyone affected by myeloma including patients, carers, and healthcare professionals.

You will be part of the team on the Myeloma UK Infoline, taking calls and responding to queries, and assisting in the development and monitoring of the Infoline and Ask the Nurse services.  You will be required to develop an awareness of research and clinical developments and other initiatives in the field of myeloma and related conditions.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

Due to the needs of the service, we are unable to consider applications for part-time working with working hours Monday-Friday 9am-5pm.

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 10 November 2024 and interviews will be held w/c 18 November 2024. You will be asked to do a task prior to your interview.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex,

· race,

· disability,

· age,

· sexual orientation,

· gender reassignment,

· religion or belief, marital status, or pregnancy and maternity.

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Advice and Community Support Services Manager

Contracted Weekly Hours: 37.5 Monday to Friday 9am-5pm

Contract Type:                          Permanent

Salary:                                        £31,447.50 per annum

Annual Leave:                           25 days plus 8 bank holidays

Location:  Based at ICN Office, 200 Holdenhurst Road, BH8 8AS, + some hybrid working

International Care Network is a Christian charity whose aim is to help rebuild the lives of asylum seekers and vulnerable migrants. We are looking for an experienced manager to manage 2 of the departments, which each require part time management, making up a full-time role. The first department is the Advice Service, which offers general advice as well as OISC (Office of the Immigration Services Commissioner) regulated immigration advice.

The second department is the Community Support Department, which supports particularly vulnerable and isolated women and children, as well as offering emotional wellbeing support and community activities for male and female asylum seekers and refugees. For more information about each of the pieces of work, please see our website.

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexible and hybrid working.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

This position is supported by the National Lottery Community Fund

Location: To cover the Surrey, Sussex, Hampshire and Thames Valley area 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South and Central area. 

Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early November 

Start date in role: 6th January 2025 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area. 

Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early November 

Start date in role: 6th January 2025 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

We are seeking a highly motivated and self-driven individual to join our Fundraising Team as the Community and Events Fundraiser. You will lead, plan, cost and deliver an exciting and varied community fundraising programme to grow income and a strong return on investment. You will need to work closely with the Director of Fundraising to shape the plans and resources required for the future.

The post holder will require a good knowledge of fundraising and considerable energy and enthusiasm that will inspire patients, visitors, hospital staff and the local community to choose Southampton Hospitals Charity as their preferred charity.

Main Responsibilities

Hospital engagement and Community Relationships

• To create and increase awareness of fundraising for Southampton Hospitals Charity across all University Hospital Southampton sites working closely with the Marketing and Communications team
• To foster effective and productive relationships with key stakeholders including consultants, doctors, nurses, care group managers etc
• To ensure visibility of fundraising materials including poster sites and leaflet holders in the hospitals, community etc and ensure they are kept up to date and relevant
• To create a Fundraising Hub out of Unit 2 by driving supporters and stakeholders to the office to build a real sense of community spirit and a hive of fundraising activity
• To be proactive in seeking out new fundraising opportunities, relationships, and networks.
• To develop, support the delivery of and evaluate a strategic supporter journey and stewardship journey across the community fundraising programme focused on generating net return and supporter retention. 
• To lead on researching and developing trust and charity networks to acquire new supporters in the communities served by the Trust based on audience insight and analysis
• To build and maintain relationships with supporters through face to face, telephone, email, and written correspondence with the aim of securing financial and “in kind” support.
• To have an insight led approach to our activities, regularly analysing data and gathering supporter feedback.
• To Develop a comprehensive pipeline of fundraising opportunities such as adopted charity of the year for regional shows and events, mayors and golf captains.
• To be the first point of contact for groups and individuals organising community activities to raise money for SHC, motivating and encouraging them to raise as much money as possible
• To proactively research and identify influential individuals in schools and community groups to build and develop relationships and gather support for key campaigns
• To appropriately support all community fundraising activities- Thank and report on how money is spent and provide high levels of supporter relationship management which will result in long term support.
• To liaise and manage relationships with external suppliers such as 3rd party event organisers, event companies and venues.

Other

• To be responsible for the input and maintenance of the fundraising database and ensure records are kept up to date in a timely, accurate and consistent manner
• Be aware of income and expenditure budgets working to ensure all activity achieves a return on investment of 3:1
• To be aware of the changing external environment to pick up on opportunities and keep abreast of current trends, circumstances or topical issues that will enhance the event or the charity.
• To keep up to date with guidance and best practice from the Fundraising Regulator and Chartered Institute of Fundraising

Person Specification:

Knowledge and experience

• Experience of increasing income through successful community, events, corporate or volunteer fundraising programmes or equivalent transferable experience from another sector
• Experience of successful project management including planning and delivering projects within budgets and on time to meet departmental, team and personal objectives and KPIs
• A proven track record of delivering an excellent customer/supporter stewardship experience
• Experience of managing multiple projects and budgets
• Demonstrable experience in using data insight and analysis to inform decision making
• Excellent IT skills including using Excel, Word, Outlook and Power Point as well as experience of administering and maintaining dedicated supporter CMS databases
• Knowledge of a Fundraising Database and knowledge of fundraising regulations e.g. GDPR

Skills, abilities, and behaviours

• Excellent interpersonal and negotiation skills with the ability to motivate and influence people
• Ability to build personal, meaningful relationships with colleagues, customers, supporters and donors
• Ability to adapt quickly and be solutions focussed
• Ability to prioritise and manage a demanding workload and work on several priorities at once: ability and willingness to adapt to changing workloads and priorities
• Ability to work as part of team and to use own initiative 
• Knowledge and experience of using a CRM database (We use Beacon)
• Excellent communication skills with an ability to prepare and deliver compelling presentations and engage with a wide range of audiences
• Good written skills with the ability to communicate with different stakeholders
• Self-driven and results orientated with a positive outlook and clear focus on supporters.
• Willingness to work hard and attend, where necessary commitments outside normal office hours.
• A Full UK driving license and access to a car.

The role of the Direct Marketing Executive is a varied one. Working with different teams & suppliers, you will be supporting and delivering direct marketing campaigns online, offline and across a range of media channels. The acquisition programme is an evolving one and there is change and growth happening in a lot of interesting areas at a fast pace.

As well as running day-to-day activity on your own campaigns, the post holder will be responsible for supporting the wider acquisition team by ensuring data and supporter engagement processes are running smoothly across campaigns. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda.

Fundraising experience is not essential for the role, but we are looking for someone with the desire and self-motivation to learn and develop, and the drive and passion to change the future for those affected by dementia. The successful candidate will be able to show this, be collaborative and enthusiastic, want to learn and develop, and be keen to get involved with the activities of the team right away.

Main duties and responsibilities of the role:

Campaign Management

· Support with planning and delivery of a wide range of supporter engagement and fundraising activities including digital marketing and face-to-face fundraising.

· Support with the creation of content copywriting for digital adverts.

· Work with others in the team to conduct mystery shopping, shadowing and call listening to measure fundraising quality and ensure compliance.

· Liaise with designers, printers, mailing houses, agencies, and fulfilment houses.

· Support the day-to-day management of fundraising agencies and suppliers, ensuring relationships are effective and productive.

· Assist in the production and delivery of motivating fundraiser training.

· Support in recommendations for change and refinement across the direct marketing programme.

Finance & Reporting

· Daily campaign tracking and reporting

· Administer the recording, reconciliation, and processing of invoices to be paid from acquisition Direct Marketing nominal codes.

Other duties

· Tracking and evaluating competitor and industry trends, collaborating with the other Direct Marketing Executive to provide recommendations to the wider team for potential improvements and testing opportunities.

· Keep up to date on the latest developments within the sector relating to best practice in fundraising.

· Proof-read direct marketing materials and collateral.

· Regularly attend, support, and contribute to meetings and events.

· Ensure compliance and adherence to the most recent regulations and codes of practice.

· Keep up to date with dementia news, research developments and the work of ARUK and consider the impact on campaigns.

· Undertake any other relevant duties and projects delegated by the Senior Direct Marketing Officer in line with the responsibilities of the post.

What we are looking for:

· Experience of using Microsoft packages; particularly Excel, Word and PowerPoint

· Proof reading

· Administrative experience.

· Good organisational skills and the ability to prioritise workload.

· Willingness to collaborate and work closely with other departments and external suppliers.

· Excellent attention to detail.

· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.

· Strong team player and self-motivator.

· Strong focus on results and continuous improvement.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £23,500 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 10th November 2024, with interviews likely to be held week commencing the 18th November 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

This is an exciting opportunity to work as a refuge worker within a refuge service, supporting women and their children fleeing domestic abuse. Your responsibilities will include supporting and advocating for women and children, taking part in the on-call rota, managing day to day running of the refuge; health & safety, safeguarding, supporting the service and deputy manager. 

Some of the key accountabilities are: 

• Providing practical and emotional support to survivors of domestic violence and other forms of violence and abuse in accordance with Refuge’s philosophical principles. This will include conducting  key work sessions on a regular basis and keeping casework records up to date.  

• Welcoming new residents, explaining and arranging for them to sign occupancy agreements, ensuring that they are aware of their options for moving on to more permanent accommodation and to develop a proactive move on strategy for individual residents.  

• Establishing the risks to, and the needs of survivors of, domestic violence and their children through assessing their practical and emotional support needs throughout their stay at the refuge.  

• Developing individual support and risk management plans which address the risk of harm to survivors of domestic violence and other forms of violence and abuse and their children, and to ensure that such plans are in place for each resident.  

• Ensuring that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the service manager, or if unavailable another manager.  

• Working in partnership with other agencies and to advocate for survivors to ensure their needs are met.  

For more information, please view our job pack.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.