Clinical Lead Jobs in Home Based

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss.

We offer a wide range of free information and advice leaflets, a telephone helpline, digital support groups, an online patient forum, and volunteer Buddies who provide peer to peer support.

Our services are open to everyone, and thanks to the generosity of our supporters, they are free to all who need them. As well as supporting patients directly, we work closely with healthcare professionals to improve care and increase understanding of patients’ needs. 

As the leader of a dedicated, qualified and experienced team, you will help to keep our communications strategy on track during the coming year by ensuring that the annual operating plan is delivered and that the desired impacts are achieved. 

Position: Head of Communications (maternity cover)

Responsible to: Chief Executive Officer

Location: Flexible and hybrid working between home and our Head office in Ashford, Kent

Hours: 35 hours per week (full-time)

Salary: £43,945.00 per annum

Annual leave and benefits:

• 25 days holiday per annum, plus Bank Holidays
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay 
• Funded support for learning and development

How to apply: Click the Quick Apply button below. You'll be asked to submit a CV and covering letter, and answer a few short screening questions about your relevant skills and motivation.

​Interviews will take place on Friday 15 November 2024 at our Head office in Ashford, Kent. 

Closing date: 9am on Monday 11 November 2024

What you'll be working on:

• Develop and maintain the annual operating plan for the charity's communications, marketing and public relations activity. 
• Ensure that all press releases, articles and statements reflect the charity's brand values and core messages.
• Lead of the development and delivery of compelling awareness raising and public engagement campaigns, including World Glaucoma Week, Glaucoma Awareness Week, Ramadan, National Eye Health Week, etc.
• Commission and evaluate an annual Glaucoma Insights and Brand Awareness Survey.
• Set, manage and review the budget for communications, reporting on variances and taking corrective action where necessary. 

This job is for you if.....

• you're qualified in communications, public relations, marketing, or a related field.
• you have proven experience in a senior communications role, preferably within a non-profit organisation.
• you have excellent line management skills, able to inspire and motivate staff to deliver organisational strategies through a supportive, collaborative and inclusive staff management approach.
• you have strong understanding of media relations and social media management.
• you have experience of managing finances, including monitoring monthly management accounts.

We will respond to all shortlisted candidates by 12 November 2024.

At Allsorts our mission is listen to, connect and support lesbian, gay, bisexual, trans and exploring (LGBT+) children, young people and their families through youth work, and challenge exclusion, prejudice and discrimination in all areas of their lives.

Allsorts approach to working with children and young people encourages them to learn about themselves, society and others through informal education activities which are challenging and fun. We do this via a three-pronged, young person-centred approach to our specialist services;

·Youth Service

For children and young people offering as groups, activities, residentials, one-to-one and in-school support.

·Parents & Carers Service.

For parents & carers of LGBT+ children and young people

·Training Service

Tackling LGBT-phobia, supporting adults and organisations who work directly with children and young people and offering a range of young people led resources for those committed to building LGBT+ awareness, inclusion and safety

We are committed to creating an organisation that is inclusive, safe, understanding and built by the ideas and experiences of our wonderfully beautifully diverse LGBT+ community.

By placing young people’s voices at the centre of our work and consultations, we ensure that our understanding of their continued and/or changing needs grows with them and informs our service provision.

As CEO you will be leading an energetic and committed team of staff & volunteers who work tirelessly to improve the lives of the LGBT+ young people who access our services, as well as striving to improve the environment in which they live. 

You will need to work closely with the board of trustees and the Senior Leadership team to ensure Allsorts continues to grow and evolve whilst mindful of the ever changing political & economic landscape.

This is an exciting opportunity for a dynamic, passionate and committed candidate to take Allsorts through its 25th year and on to future successes supporting LGBT+ young people in the best way that we can. 

Whilst there is no specific requirement for the successful candidate to identify as LGBT, it is absolutely critical that candidates have an excellent understanding of the challenges faced by LGBT people. 

Job Title: 

Chief Executive Officer

Term: 

Substantive

Salary: 

£65-70,000 per annum depending on experience. 

Accountable to: 

Chair of Trustees

Hours of Work: 

37 hours a week

Annual Leave: 

27 days, plus bank holidays 

Pension: 

Allsorts Youth Project is part of Royal London’s pension scheme and  contributes 8% towards your pension.

DBS &

References:

All staff are subject to an enhanced Disclosure and Barring Service  (DBS) check & references.

Are you a qualified Mental Health Practitioner looking for your next career move?  

Off the Record is an award-winning young people’s mental health charity and we’re currently looking for qualified, dynamic and passionate professionals who can work thoughtfully and sensitively with young people.

Our mission is to ‘show up’ for all children and young people’s mental health in Southwest London. 

Off the Record provides a wide range of mental health services within a humanistic model. We prize Rogers’s core conditions as a foundation for relational work with young people. 

This position demands a practitioner who is ready to “step up” to support colleagues, hold our policy and procedural framework and the BACP’s Ethical framework. You also need to understand the importance of maintaining and managing professional boundaries and be able to make sound clinical decisions quickly including safeguarding and risk.

The Role 

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Hours: 22.5 hours per week (3 days)

Contract: April 2026 with the possibility of extension

Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: Wednesday 6th November 2024. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

Are you the next Director of Adavu? 

• Do you have a proven track record in leading organisations supporting vulnerable people? 

• Are you passionate, as we are, about tackling modern slavery and supporting survivors in the West Midlands region to rebuild their lives? 

• If so, then you might be just the person we are looking for to lead Adavu as we continue to grow and develop

Adavu is a registered charity (CIO no. 1199391) which responds to modern slavery in the West Midlands. Our main area of work is offering long-term support and advocacy for adult survivors of modern slavery .

We are seeking a competent and passionate individual to lead on the strategic leadership of the organisation and, working with the Board of Trustees, to set vision and direction. This role will oversee and implement Adavu’s key operations that include HR and line management of three key staff members; financial systems and processes; liaison with outsourced professional services such as payroll and financial services; fundraising activities and grant bids; develop and maintain partnerships with other organisations; contribute towards wider systemic change in policy and research; and maintain and develop Adavu’s marketing and communications.

 If you’re a strategic leader with a talent for building partnerships and raising profiles, thrive in a collaborative environment, and are eager to lead a small, dedicated team, we’d love to hear from you. 

Key responsibilities

Strategic

1. To provide leadership for Adavu, working with the Board of Trustees to shape vision and direction and to form a strategic plan
2. To identify, within a constantly evolving policy context, strategic opportunities and potential partnerships to shape, influence and create systemic change
3. Contribute to relevant fora, partnerships and networks to raise awareness and advocate for change
4. Participate in relevant research and policy consultations
5. To develop and maintain external relationships with stakeholders
6. To work with the Board of Trustees to develop and strengthen good governance, including compliance with legal and regulatory responsibilities, policy creation and review, strategic risk management and training

HR

1. Line management of the Adavu Casework Manager, Volunteer Co-ordinator and Wellbeing Worker
2. Recruitment of new employees
3. Oversee the staff and volunteer team including regular team meetings, away days and wellbeing activities

Financial

1. Preparation of monthly management accounts (to form the basis of quarterly financial reports from Adavu’s outsourced financial services)
2. Oversee and arrange the payment of the payroll (including pension) each month (outsourced payroll services will produce monthly reports for calculations)
3. Arrange payment of all invoices
4. Prepare annual budgets
5. Monitor and report on grant expenditure
6. Submit Charity Commission annual return
7. Develop and implement a fundraising strategy and submission of grant bids

Operational

1. Manage contracts including mobile phone provider, IT support services, Lone Working app, finance and payroll services, rent, website maintenance, interpreting services, clinical supervision
2. Oversee and review operational risk management
3. Ensure compliance with legal duties, including insurance, ICO registration, pension regulator
4. Safeguarding, information governance and Health and Safety Lead
5. Deliver awareness-raising sessions to stakeholders and community groups
6. Create and implement a marketing and communications strategy
7. Contribute to regular social media posts
8. Update website content when needed
9. Respond to media enquiries

Benefits of working for Adavu include: 25 days annual leave plus bank holidays; 6% employer pension contribution; regular staff wellbeing activities and annual away day; Time Off in Lieu (TOIL) offered; clinical supervision; training and development opportunities

Interviews will be held on 4/11/24 at our Balsall Heath offices (Birmingham).

Please note the office is staffed Mon to Thurs only 9-4.30pm, should you have any queries.

We follow the Adavu Safer Recruitment policy and procedures. The successful candidate will be required to have undertaken an Enhanced DBS check without the barring list before starting the post.

This post is funded by The National Lottery Community Fund. 

Off the Record is an award-winning young people’s mental health charity and we’re currently looking for qualified, dynamic and passionate professionals who can work thoughtfully and sensitively with young people.

Our mission is to ‘show up’ for all children and young people’s mental health in Southwest London. 

Off the Record provides a wide range of mental health services within a humanistic model. We prize Rogers’s core conditions as a foundation for relational work with young people. 

This position demands a practitioner who is ready to “step up” to support colleagues, hold our policy and procedural framework and follow the BACP’s Ethical framework. You also need to understand the importance of maintaining and managing professional boundaries and be able to make sound clinical decisions about safeguarding and risk.

Job titleIn Memory and Legacy Manager

Reporting toDirector of Fundraising

Hours of work37.5 hours per week

Salary                            Up to £38,000

Closing date30 October 2024

LocationRoyal Trinity Hospice – 4 days office 

ABOUT COMPTON

Compton is the UK’s leading fundraising consultancy with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

THE ROLE 

Royal Trinity Hospice, the UK’s oldest hospice, serves 750,000 people in central and southwest London, delivering specialist end-of-life and palliative care, including support for families. Success relies on the Compton fundraising team achieving ambitious funding targets. The In Memory and Legacy Manager is a vital role, leading on two of the largest income lines for our client.

The role will focus on further development of our In Memory campaigns and events, legacy marketing and promotion as well and working with a specialist colleague to manage legacy administration.

The legacy promotion aspects of the role will include plans to maximise results from a national TV and media campaign in 2025 in collaboration with HospiceUK.

This role is centred around delivering excellent donor care and stewardship to those closest to Trinity, innovative and creative thinking and strong relationship management skills.

The successful candidate will line manage two team members, an In Memory and Legacy Executive and a Legacy Administrator.

As an In Memory and Legacy Manager, you will:

• Lead and develop Trinity’s in memory giving products and events, including the annual Light up a Life concert and Summer Solstice remembrance evening.
• Lead and develop legacy marketing strategies and products, and develop new legacy giving promotion events.
• Manage legacy administration, including maintaining and monitoring the legacy income pipeline, and assisting with practical legacy administration tasks.
• Develop and review regularly income and expenditure budgets and income forecasting.
• Deliver excellent stewardship for newly bereaved supporters and longstanding in memory and legacy supporters.
• Maintain excellent internal relationships with Fundraising colleagues, and the Communications team, as well as the Hospice clinical teams.
• Collaborate with the Communications Team to build promotional strategies.
• Ensure supporter records on the charity database (Raiser’s Edge NXT) are kept up to date.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Line manage and mentor an In Memory and Legacy Executive (full-time).
• Line manage a legacy administrator (one day a week).

PERSON SPECIFICATION

• This role requires a minimum of three years fundraising experience with direct experience in legacy fundraising.
• People driven with a passion for fundraising and creating meaningful change.
• A keen interest and understanding of the importance of In memory and Legacy engagement and local support for a local hospice.
• Experience in delivering first-rate donor stewardship and/or customer/client care.
• Experience of running a variety of campaigns, events or products and monitoring budgets.
• Well-organised, and confident in planning and executing activities.
• Demonstrably able to manage time and priorities workload effectively.
• Ability to work independently using own initiative with a solution-focused mindset.
• A responsive and flexible approach to stakeholder’s needs and enquiries.
• Experience of using a database to manage supporters or clients and monitor income.
• Excellent communication skills, and the ability to communicate with a wide and varied group of supporters and colleagues.
• Experience with In Memory fundraising.
• Evidence of consistently reaching and surpassing targets.
• Experience in managing events; successfully promoting, acquiring participants, and achieving targets. Experience of line management.
• Experience of writing engaging fundraising copy.
• An understanding of, or experience of, working in a healthcare or hospice setting.

Company benefits

• Annual leave 25 days plus bank holidays 
• Standard Life pension scheme with Company contributions starting at 3%
• Non-contributory life assurance scheme
• Compton professional development and mentoring opportunities
• Employee Assistance Programme – offering free 24/7 support + counselling and advice 

To apply, please send a short covering letter and CV by close of business of 30 October 2023.

NOTE: We will be conducting interviews as suitable candidates apply, so may appoint before the closing date.

This vacancy involves a unique opportunity to be the Program Coordinator of an exciting new regional partnership program alongside National Ugly Mugs and POW (Notthingham) funded by the National Lottery Communities Fund. Based with Basis Yorkshire but supporting all 3 partners, this role will have responsibility for managing the program and monitoring the performance of the 3 partners including the 3 specialist Sex Worker ISVAs as well as supporting each organisation to influence policies relevant to the program including health, housing, addiction, policing etc. We are currently also advertising for 3 SW ISVAs in connection with this program; please see the vacancy sections on the 3 partners (Basis, NUM and POW)if you are interested in these.

Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women who are involved in sex work. For more information about what Basis Yorkshire does and its values, please visit our website. 

King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. We’re here to help King’s go beyond what the NHS can provide to meet the needs of current and future patients.

We make the best care possible by raising money for cutting-edge equipment and facilities, innovative research and pioneering treatment, pushing boundaries, transforming clinical services and finding new ways to improve how people experience King's hospitals.

The Senior Fundraising Operations Officer will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system.

The successful candidate will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.

Key tasks

• Lead on the import of both online and offline income streams, investigating and resolving anomalies.
• Undertake data marketing selections, in conjunction with the Database Manager, liaising with fundraising colleagues on selection criteria.
• Work with the Database Manager to provide effective database and operational support to end users.
• Undertake all aspects of the Supporter Services Assistant role on days when they are not in the office, ensuring supporter enquiries are responded to, income processed twice weekly and donations thanked.
• Work with the Database Manager to develop and continuously improve database reporting across both Charity CRM and Power BI in support of the fundraising and communications operational plan.

About you

You will have:

• A highly organised, and thorough approach to work with meticulous attention to detail 
• The ability to see projects through from start to finish managing time and tasks effectively 
• The ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks 
• Excellent interpersonal skills 
• The ability to work on own initiative without supervision
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook
• Ability to communicate effectively, both orally and in writing 
• A team-building approach, coupled with discretion and a supportive style
• Experience in working with Customer Relationship Management (CRM) databases
• Experience in using Advanced Microsoft Office packages, particularly Excel, Word, and SharePoint
• Experience in undertaking data selections for marketing mailings
• Experience in data import protocols - extracting data and transforming it ready for import.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life. To apply, please submit your CV and a cover letter of no more than two pages on setting out how you meet the criteria via the Charity website by Tuesday 22nd October at 23:59:59.

Stage 1 phone call will take place either Wednesday 23rd or Friday 25th October. Interviews will take place Monday 28th October.

Job title: Counsellor/Psychotherapist/Psychologist

Salary: £32,076

Hours of work: 5 days

Duration of contract: March 2025

Accountable to: Senior Counselling Psychologist

IKWRO - Women’s Rights Organisation is a registered charity (number 1151507) which supports Middle Eastern women and girls living in the UK who are facing “honour” based violence, forced marriage, domestic violence or female genital mutilation.

As well as providing support to individual women and girls, we run training for professionals and campaigns for better laws and policies to protect women’s rights.

We are recruiting a counsellor that speaks either Farsi, Dari, Kurdish, Turkish or Arabic, who is able to model skills in safely engaging women based on mutual collaboration, trust and empowerment.

Above post is open to women only and are exempt under the Sex Discrimination Act 7(2) (d) and (e) and the Race Relations Act 5(2) (d) 1976. No agencies please. 

Closing date: 03/11/2024

Interview: Week commencing of 04/11/2024

£34,300 - £37,300 per annum

Fixed term (12 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

The Policy and Health Influencing teams are responsible for using clinical data and evidence to shape what the organisation thinks and to develop solutions that drive change for men with and at risk of prostate cancer. This means working with clinicians, patients and stakeholders to interpret the latest changes in prostate cancer research, care, support and treatment which will help shape our strategic direction and activities. 

We’re looking for a Senior Policy Officer to join us on a fixed term basis for 12 months. Your role in the team will be to support the organisation by pinpointing the health policy and practice changes that will give men access to the best diagnosis, treatment and support.

You’ll develop evidence-based and patient-experience-informed policy positions that support the delivery of our strategic direction. You’ll horizon scan to identify relevant external health policy developments across the four UK nations and advise and support teams around the organisation with information on external policy developments, identifying routes to achieve change.

Additionally, you'll produce evidence-led policy reports and briefings, advising teams on external policy developments and identifying opportunities for change.

What we want from you

We’re seeking a skilled policy professional with experience in developing evidence-based policies and positions. You'll understand the importance of using evidence to create strong, reliable policies and have some knowledge of various research methodologies.

With a solid grasp of research methods, you'll be able to simplify complex clinical research into clear, accessible terms. Your ability to influence others will be crucial for representing our organisation externally and ensuring timely approval of new treatments, including contributing to NICE/SMC consultations.

You'll work closely with teams across the organisation to stay updated on external policy changes and identify opportunities for influence. By offering expert advice and support, you'll help us meet our strategic goals and improve patient outcomes.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 27th October 2024. Applications must be submitted by 23:45 UK time. 

Interviews: By arrangement. Currently scheduled for the week of Monday 4th November 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Are you a people person with an analytical mind? Do you have data and income processing experience? If so, this is the perfect role for you.

Salary: £31,410-£34,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

Join Our Team!

We are looking for someone who is passionate about making a difference to the lives of the Crohn’s & Colitis community. You would be joining an experienced and friendly team and you will help provide excellent customer experience to our supporters through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ongoing ambitious plans, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Supporter Engagement Team no two days will be the same. You will be essential in helping us improve the lives of those living with Crohn's and Colitis by offering fantastic supporter service and ensuring our members and fundraisers feel valued and keen to continue to support!

The Supporter Engagement Officer plays a pivotal role in achieving this. By taking a lead in the day to day management of the income processing and membership arm of the team ensuring all income is processed quickly and accurately and supporters are thanked efficiently.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner.

You will be experienced in supervising staff or volunteers and be an effective and approachable networker with a proved track record of building excellent relations with all stakeholders, using high levels of tact and sensitivity when needed.

You'll need strong written and verbal skills and the ability to adapt your style depending on the audience. You'll also be effective at managing challenging situations and competing priorities.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

You will also have experience of working with databases to produce reports and insights, as well as the managing the handling of cash and finance processes.

Experience of Microsoft office is essential, as well as high levels of accuracy and attention to detail.

If you are committed to our values of ambition, compassion and team-working and like the sound of our role, then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. Most importantly you will be people focused, and passionate about achieving our vision and mission, by making a difference to those living with Crohn’s and Colitis.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary:   £26,000 - £32,000

Location:            Hammersmith

Contract: Fixed Term Contract – until 31st March 2026

Hours p/w           35 Hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

To be successful as the Community Key Worker you will need the below experience and skills.

You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the North London.

How to apply:

Please submit your up to date CV along with a covering letter to the Talent email address  - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT* 

• Closing Date for Applications: 16th November 2024 @23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email  the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.